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14,420 Royal Caribbean Family Cruise Reviews

Disclaimer: This was our first trip with RCCL, our last 3 x were with Disney Cruise Line(which we were very happy with). I have 3 small children- 3, 6, 8., and am particular for quality/service, and have allergies- hence my experience. ... Read More
Disclaimer: This was our first trip with RCCL, our last 3 x were with Disney Cruise Line(which we were very happy with). I have 3 small children- 3, 6, 8., and am particular for quality/service, and have allergies- hence my experience. Check-In: We did online check-in and had to redo all the paper work at check-in again, and still spent more time fixing it on board. Lots of lines/long waits to get on board and at guest services. Put a damper from the start of the trip. Once onboard were greeted by cigarette odor. There is a constant cigarette odor in atrium area because of the casino. Dining: Didn’t like that we were assigned to a shared table. I’m here to vacation with my family, not to mingle. It took some time but we were reassigned to a private table. Food in dining rooms overall was very good, service was top-notch. It was the highlight for us on the ship. They were able to accommodate any special requests. Had room service one morning and it was great and on time. Buffets were good and had a lot of variety. Enjoyed Sorrentos pizza and the deli options for the kids. Tables were always clean. Adventure Ocean Kids program: Very disappointing. Registration was a mess. My kids didn’t want to go after the first day. Activities were coloring, hearing stories, or playing games like tag. They had a Family Science activity they said it would be making a volcano. It ended up being a demo of one of the counselors doing it. she was having a blast while the rest of us watched. Didn’t even have any kids participate. Nothing hands on and a waste of time- sums up the kids program. They have a room for kids under 3 to play with toys but no counselor so parents stay with them. There is no babysitting service. Entertainment: Loved the variety of live music on board. Kids enjoyed the rock wall. Did not enjoy the theater performances. They had a Britney Spears vocal performing soul classics for Signed Sealed Deliver- was off putting and the kids were bored, so we didn’t do the Boogie Nights one. We saw Puck the Magician another night and the kids enjoyed it. We did a Disney trivia, and it was again a waste of time. It was a PowerPoint of 15 slides, and then 1 fact question at the end. It lasted 10 minutes. We noticed a few activities didn’t happen as well. They were suppose to play Hocus Pocus on the pool deck. It was a clear night, but nothing. They were suppose to have Ballroom dancing another night, and again nothing. It was disappointing showing up for nothing. Cupcake class: If you are curious about signing up kids, I’d recommend age 8 as the minimum. It was a great class, and actually took 1.5 hours instead of 45 minutes. It’s advanced, working with fondant and lead by a head pastry chef. We signed up with our little ones but it was too much instruction for them to follow along. The chef was great with the kids and they enjoyed it, but I think it would have been easier on us all to just hang out at the pool. Other: Atmosphere is majority young groups, party goers and first timers, with the minority of couples, retirees, families. Experienced a guest cursing repeatedly loud at crew that it was “f*ck#d up” he had to pay a daily gratuity at guest services. Probably from the same group that would pass through the halls late at night blasting loud music. But what do you expect when every corner they are pushing alcoholic beverages. Photos: We bought the all photo package for $159 in advance. I called to confirm it included digital as it just said “all photos” and was told yes all prints and digital are included. Once onboard was told no, it was only prints since this ship didn’t have the technology to offer all digital. Typical setup every night around atrium with various backgrounds: black, white, ship, bokeh patterns. We didn’t get any photos near the elevators on formal night but regretted it since they ended up looking really nice. Out of 60 prints, I ended up with 10 good ones. Lots of eyes closed, hair in face, not looking, crooked angles, etc. We are going to create a bloopers album in spite of it all, but I wished the photographers took their time since we missed the opportunity to capture these vacation moments. Parking: First time to use Park-n-Go(as recommended here) and had a flawless experience... and it’s cheaper than parking at the port. Highly recommended. First class service. Excursions: Our itinerary included Cozumel and Costa Maya. Bonus, we got an extra hour of sleep due to the time change. Cozumel we did the Xcaret Adventure. If you have little ones - as a heads up the journey to get there can be tiresome. We regretted not having a stroller or beach wagon. They said to be downstairs at 6:45 am. But it took 2 hours before we even left the port on a shuttle boat. The boat ride was another 45 nauseating minutes, followed by a 10 minute walk to a bus, and another 15 minute bus ride. The guide never stopped for us to change, and when we asked about renting a stroller he said it would just get in the way. I think he just didn’t want us to slow him down, so we left the group. We did one river ride, had the most expensive taco lunch, 20 minutes on the beach and then it was time to head back. I didn’t like that they have us 30 minutes of shopping time before getting on the shuttle boat. It was not part of the itinerary. They should have let us leave and those wanting to shop could have stayed or shopped at the port. Overall, we felt the excursion was still worth it for the river adventure. Costa Maya we did the dolphin encounter. It’s right next to the port. Very easy to get to. It was overall a great experience for my family. We got to go in the water and do tricks/poses with the dolphins. People were complaining that most of the instructions were in Spanish. We got the digital picture package and realized afterwards all of my husbands photos were missing! So make sure you get everything before you leave. We also did the bird aviary. This was my oldest child’s favorite from everything we did the entire trip. It was not crowded at all, and we had a lot of time to interact with the beautiful birds and to enjoy the views. Read Less
Sail Date October 2019
We chose this cruise because of the itinerary. We had never been to the ABC islands and sailing out of San Juan was a plus! Embarkation and disembarkation were super easy. We have never walked off before, we were at the airport so ... Read More
We chose this cruise because of the itinerary. We had never been to the ABC islands and sailing out of San Juan was a plus! Embarkation and disembarkation were super easy. We have never walked off before, we were at the airport so early, we couldn't check our bags for our flight! Ship notes: The service on the Freedom was amazing, except for one snafu on our cabin (discussed below). We especially found the servers and our room steward to be gracious, warm and anticipating our every need. The Freedom was clean, although felt old in a couple of places. She's obviously due the freshening that she's getting early next year, but there wasn't anything that was worrisome or ugly. Dining: We absolutely loved Sabor's Guacamole class. It was so much more interesting than the version on the Liberty. We actually got to make our own Guacamole this time! We enjoyed the experience so much, we booked dinner at Sabor on a later evening. The Main Dining room was lovely and our servers were wonderful. Unfortunately, diners at nearby tables made the atmosphere less-than-enjoyable. (side note: I don't believe it is ever appropriate in the main dining room to live stream the evening football game and provide play-by-play to the next table or to enter with a loud "whoop-whoop" and synchronized handshakes with the waiters). We did find it frustrating on port days to find food at later than standard lunch-times. When Sorrento's is closed, it would be nice if they had a sign out front telling you when it was open. The Gorgonzola gnocchi at Giovanni's is absolutely to die for! Entertainment and Activities We did not attend any shows in the main theater. We had late dining and after dinner, were done. It would be nice if one of the shows could be earlier in the evening. The ice skating show was a lot of fun! Don't think to hard - just enjoy the lovely athleticism of the skaters! Anna on the Cruise Activities team is Amazing! Ports/Shore Excursions: Bonaire - we walked up to a taxi tour offered at the port area. it was $25/person for 90 minutes and drove around the south side of the island. I would do this again, but maybe take the northside tour. Aruba - we booked a hotel room at the Renaissance Aruba for access to Renaissance Island. This was one of the highlights of the cruise! The Island is absolutely lovely, service top notch, and it was nice to be able to stop at a hotel room and have a real shower before returning to the ship. Curacao - we wandered the city on our own. St. Martin - after the lovely cleanness and friendly locals of the ABC islands, I'm afraid wandering through the Phillipsburg was a bust. The streets were not clean, the locals were extremely pushy and we only stayed ashore about an hour. We would absolutely take this cruise again on this ship! Read Less
Sail Date October 2019
Smallest rooms on a cruise I have ever seen, lights are flickering, housekeeping broke some of my items while cleaning my room, I can go on and on about how awful the rooms are. The ship itself is so boring, never anything to do, pool is ... Read More
Smallest rooms on a cruise I have ever seen, lights are flickering, housekeeping broke some of my items while cleaning my room, I can go on and on about how awful the rooms are. The ship itself is so boring, never anything to do, pool is tiny and always closed. Food was also inedible, including the fancy dinner place that served essentially freezer dinner quality food, with poor service that messed everything up every night. Rude staff everywhere. No disability accommodations at all. Also we were 1.5 hours late to our destination and no compensation for missing out on our plans. Awful experience overall and I would not even let my worst enemies go on this cruise. I would not even pay 20$ for this cruise. I am never going with Royal Carribean after this. I would rather swim to shore and risk my life than spend another minute of my life aboard this ship. You have been warned!! Read Less
Sail Date October 2019
The rooms are very dated with filler covering up rust. The public areas are equally uninspiring. The entertainment is low grade with one man shoes rather than big performances. However the ents staff are very good. Rest of staff are ... Read More
The rooms are very dated with filler covering up rust. The public areas are equally uninspiring. The entertainment is low grade with one man shoes rather than big performances. However the ents staff are very good. Rest of staff are mostly good but many of bar staff just don't care.. You ask for a particular drink.. On the menu.. But staff say they don't have... And show no willingness to get it etc. It's truly the shabbiest ship I have ever been on and they have no irons to press your own shirts etc... You must pay to have shirts ironed.. 6 dollars a pop! Everything is an up sale. Food on board was generally good despite lack of choice. Gym was worst I have seen on a ship. No cross trainers and rowing machine broken, cramped space limited equipment available and no sign of any staff to assist. I won't be taking another royal Caribbean cruise. Read Less
Sail Date October 2019
We stayed overnight in a hotel in Southampton then got a taxi to the city terminal for 11am. As D+ loyalty we got priority security and check in and were on the ship within 20 minutes. We called into the Diamond Lounge for snacks and ... Read More
We stayed overnight in a hotel in Southampton then got a taxi to the city terminal for 11am. As D+ loyalty we got priority security and check in and were on the ship within 20 minutes. We called into the Diamond Lounge for snacks and a hot drink as windjammer wasn't open. Our balcony cabin was ready by 1pm and 30 minutes later our cases turned up so we unpacked and went for lunch. We used our D+ BOGO and went to Chops Grill first night and Giovanni's the second night. The other 4 nights we went to MTD and our waiters Russel and Bradey were excellent. Pre-dinner most nights we went to the Concierge Lounge where the service was excellent. We visited 3 ports. Vigo- Spain.Nice port 10 minutes walk up a hill got us to a long pedestrian street of shops including Zara and Mango. Gijon-Spain.This was a 20 minutes free shuttle ride into town.There was a nice promenade plus a long street of shops including Zara and Mango Le-Havre-France.There was a massive queue for the €5 return shuttle with estimated 45 minutes wait. We got a taxi instead to the docks shopping centre for only €8 which took around 10 minutes. We enjoyed our cruise and the ship looked in excellent condition. Read Less
Sail Date October 2019
I do not like RCL. I simply don't like how they do things. Nevertheless, my Mother who is Diamond on RCL said I should experience an Oasis Class Ship at least once in my life so off we went. While some things were good it was ... Read More
I do not like RCL. I simply don't like how they do things. Nevertheless, my Mother who is Diamond on RCL said I should experience an Oasis Class Ship at least once in my life so off we went. While some things were good it was generally a terrible experience. I will try to cover both in my review. Our cabin was one of those that had a balcony facing the inside of the ship. If we never left Miami I wouldn't have known it because it was like staying in a hotel. There is no Promenade Deck so you don't see water unless you are seated near a window in the restaurant or if you are on top of the ship. The pool deck is all windowed in so you must go higher to breathe the Ocean air. We got to our cabin and there was no remote for the TV. We made several attempts to contact guest services but nobody ever answered the telephone. Eventually our cabin steward came to the rescue. The cabin was adequate except for the tiny safe provided. Our cabin attendant was excellent and kept the cabin spotless. The main problem with this ship is that there are over 6000 passengers and not enough facilities for all of them. There were lines and more lines for everything. Sea days on the pool deck were monotonous. All of the complimentary dining options were always packed with lines. We chose anytime dining for the main dining room and there was always a line to get in. We tried making reservations but the tables we wanted were always booked and many times nobody showed up even though they were reserved. The serving staff in the main dining rooms for dinner are for the most part very good. Not so great for other meals. The dining room management is a confused mess. We reserved a table one evening only to arrive at the time we were told to arrive to find the table occupied. We found Symphony to be an unorganized jumble. If you go be prepared for a constant wait for elevators and if someone is in a wheelchair not many people can fit in.The food is awful. Both of us contracted some type of illness from the food on the second night. The food in the Windjammer is like pig slop. The bright spot on this ship is the shows. We did not much care for Hiro but Hairspray, Flight, and the Ice show were terrific although there were several cancellations due to technical problems. In one case we were informed our show had a new starting time and we went there 45 minutes early to get a decent seat. After sitting there all that time the cruise director announced the show could not go on. This happened with three different shows during the week. Make sure you reserve. Another thing I disliked is their towel procedure of having to sign out and in towels. I much prefer having them available in my stateroom like other cruise lines do. My biggest complaint was the unavailability of ocean air or views of the water. No wake view on this ship. I much prefer the older ships of other cruise lines that carry less passengers where things are manageable. Because of the amount of people and screaming kids everywhere it was not very enjoyable. Coco Cay is perhaps the worst of the private Islands I have visited. I couldn't care less about the new water park (additional charge) and there is a 12% value fee for anything purchased on the island. The swimming areas are like man made lagoons rather then open Ocean. This must be great if you have kids but for adults it wasn't too exciting. Everything on Symphony is an additional charge and all of the activities are geared toward purchases. You cannot even get a decent movie on TV without paying for it. As far as the zip line and slides that is all great if you have kids but for seniors it's not very important. I didn't like RCL before and I have cruised with them a few times but after this I would rather stay home then go on Symphony again. Read Less
Sail Date October 2019
We did the Eastern Caribbean tour on Symphony. It was a good cruise, the ship did not feel that crowded, some lines but they typically moved fast. Service was mediocre, crew was not very pleasant and bar service was pretty slow. ... Read More
We did the Eastern Caribbean tour on Symphony. It was a good cruise, the ship did not feel that crowded, some lines but they typically moved fast. Service was mediocre, crew was not very pleasant and bar service was pretty slow. Food was also mediocre, but not bad and not great (except for Lobster night, Lobster night was great!). We got a good value out of the drink package as drinks are at least $8 each. Perfect Day was a fun beach day, but felt a little rushed. Got off at 10:30, found a chair, had a couple of drinks then head to lunch then swimming with the pigs. Got back for one hour of beach (nap) time then boarded for early dining (late dining would have had another hour on the island). If you want good pool chairs on sea day, get ther by 7:30 am on day 1 and then 7:00 am each following sea day. If you want any pool chair and are not picky about your location, you can sleep in for another hour, but everything is gone by 9 am. Read Less
Sail Date October 2019
We chose this cruise for just the wife and I. We have both been on about 12 RC cruises over the past 13 years or so. Our daughter is in school this time of year so she stayed back home and got grandma time. Couldn't beat the price ... Read More
We chose this cruise for just the wife and I. We have both been on about 12 RC cruises over the past 13 years or so. Our daughter is in school this time of year so she stayed back home and got grandma time. Couldn't beat the price for this cruise, we booked not long after the Cuba cancellations. The ship is small and you can notice a few areas where it has some age but overall its in excellent condition. We noticed right away that there were very little if no crowds or waiting in line, this continued throughout the cruise. The first afternoon is always a little busy on any ship but I compare it to a sponge, by late evening and the next morning everyone kind of gets "absorbed" into the ship. Going through the Windjammer for breakfast or any other time that would usually mean waiting in lines like on other ships was non existent here. Same with the elevators. Never had to wait at any bar and the bar staff quickly learned and remembered my order. We didn't use the pool but watched some of the activities around it like the belly flop contest and sexiest man contest and was easily able to get close to see. The single pool was small but never appeared to be too crowded. One thing I found unusual was the lack of a second level along the sides of the pool deck. This kind of limits some shady area there but not a big deal. There are several big hammocks and comfortable large lounge type chairs at the ends of the pool area deck on the second level. The layout of the ship is easy to learn and you can be anywhere you want within minutes of walking. There are lots of large windows throughout the interior decks to see outside and great views of the ocean and couches to sit on nearby, it feels very open and airy. We tried an interior guaranteed cabin (they pick the room) because we aren't picky and were trying to make this affordable as possible. Ended up with 3109 which was your standard interior room for two. We were notified of the room selected about a week before the cruise. We were offered an ocean view or junior suite as a "Royal Up" but declined. The cabin was small but we had no problems. We asked the cabin steward if he would separate our bed which made him give us a confused look since we are married but it was a smart move as it opened up a lot more floor space and made getting in and out of the beds much easier with an aisle in the center. The shower is definitely the smallest I've encountered but then again it was sufficient. Overall the cabin was in excellent shape, clean, and there was a surprising amount of room in the closet compared to the rest of the small cabin. We don't spend much time in our cabin on a cruise anyway so it was plenty sufficient. We always bring some magnetic hooks and a hang over door organizer to better manage space....it helps! We did notice a slight sewage odor from time to time from our sink and toilet but it never lasted long and there was also an odd smell occasionally on deck 6 which is where the open deck area is below the life boats. The port side of the ship is the smoking area on this deck which seemed opposite to most RC ships I've been on. The food and food selection was good, your typical Royal Caribbean dinner menu in the main dining room and standard things you'd expect in the windjammer. There are sinks right at the entrance to windjammer to wash your hands. However you still see people who don't bother and walk on by and I always seem to end up near a person licking their fingers and then handling the serving utensils at the buffet which makes me instantly lose my appetite but thats not the fault of the staff. The staff in both areas were great and we never had any trouble finding a seat right away in the windjammer even at the busiest times....that seemed very refreshing to me. We ate breakfast in the main dining room once. We usually do that on larger ships to avoid the hassle and chaos in the windjammer but found it not necessary on this cruise. My wife misses the "savory bites" that used to come in the bread basket for dinner in the dining room so we asked and our waitress had them at our table every evening for dinner after that....very nice! The casino is split into a main level and half a level down which is interesting and is all non smoking. There are a small amount of table games but as with everything else it never seemed overly full and there was always room to play whenever we wanted to. The fitness center/gym is above the back of the viking crown lounge....quite small but they have a good selection of equipment. There always seemed to be various activities going on during sea days like trivia and similar things that are typical of RC. The staff did a wonderful job at this and were engaging and friendly. There were some kids onboard but I would think it would be difficult to keep them entertained during sea days as there a limited amount of things geared towards them. We had two sea days on this cruise. The ship was very stable and we barely noticed any wave and swell movement. The evening shows were good. Love and Marriage, the Quest, good comedian show, etc., all the things you'd expect on an RC cruise. So....yes, we would definitely book this ship again for just us two or even a group. We are right around 40 and found enough to do and really enjoyed the lack of crowds and lines, super easy to get around. Its a great and clean small ship and like I said the personal level that you get to know the staff and interact with them was great. Embarkation and disembarking were both done very quickly and efficiently. We carried off our own bags since all we had were carry on size luggage and were off the ship just before 8:00am. We stopped at Key West, we usually get the hop on/hop off trolley. I got a cuban sandwich at Caroline's and the necessary visit to Kermit's for frozen key lime pie covered in chocolate. Went to the rum distillery and got a few free samples that were good and spent the rest of the day just exploring. This was our first time back to Coco Cay since the Perfect Day renovations. We didn't want to pay for the thrill side so we just hung out on the chill side. The huge new pool is amazing the swim up bar is fun. I'm glad they kept the one side non molested the way it used to be with the beaches and tons of chairs and scenery. We were the only ship there that day so it was great and not crowded. Plenty of empty space and beach chairs to choose from. I can imagine it gets pretty busy with a few ships there at once. It is nice to not have to tender in anymore and risk missing the port if the winds are up and the tender boats can't run. Read Less
Sail Date October 2019
This was my nineteenth cruise and my worst experience. I had a small credit on Royal Caribbean from a previous cruise which was not all that great so I needed to book an inexpensive cruise to use it. What a mistake! First of all Royal ... Read More
This was my nineteenth cruise and my worst experience. I had a small credit on Royal Caribbean from a previous cruise which was not all that great so I needed to book an inexpensive cruise to use it. What a mistake! First of all Royal Caribbean is very inflexible with the way they do business. They did not allow me to bring my service dog on board but that is not why am very disappointed with my cruise and Royal Caribbean in general. My first impression when boarding was this is a disgrace to offer cruises on this ship. I came very close to leaving before the boat departed. I went to check out our ocean view cabin and again I was shocked to see how cramped the room was. The two beds were put together and pushed up against one side of the wall with very little room on the other side.the bath room and tv were postage size. The room however was clean and our attendant was excellent. I next checked out the buffet. The food as a whole was very low budget quality. I basically lived on pizza which was excellent French fries and mashed potatoes. The desserts were very poor with a lot of mouse and jello. The soups were salty and tasteless. Checking out the spa, the steam room in the dressing area which only had six lockers was smaller than I could imagine. The entertainment was almost nonexistent. They did have an outdoor movie screen but only played four repetitious movies.the one production show was of poor quality singing. This boat is a disgrace and should have been retired years ago. Royal Caribbean only cares about the bottom line and nothing else. Read Less
Sail Date September 2019
I saw a negative review, i believe they sailed the same cruise we did. I did not have the same experience and felt it worthy of a positive review. We have cruised Royal Caribbean since the 90's and have never been disappointed. ... Read More
I saw a negative review, i believe they sailed the same cruise we did. I did not have the same experience and felt it worthy of a positive review. We have cruised Royal Caribbean since the 90's and have never been disappointed. This cruise to the Bahamas was perfect for 2 kids under 11. The water slides on deck 13 entertained them all day. The food was what i expected, decent and ample choices. The dining room was nice and service was fantastic. We had a balcony room and the space was tight for 4 people, but who stays in their room... Coco Cay was amazing, the kids thought this was the coolest. I have sailed many other lines and some were comparable to RCL, one was slightly better and one was absolutely horrible. While it didn't impact my trip nor was the service i received affected, several of the staff members complained about not getting time off and being overworked. We look forward to our next cruise on RCL. Read Less
Sail Date September 2019
We choose this cruise because the dates coincided with when we needed to be in florence for a wedding. The cruise ended on a sunday and the wedding was the following Wednesday so it was an easy way to kill 2 birds with one stone. We felt ... Read More
We choose this cruise because the dates coincided with when we needed to be in florence for a wedding. The cruise ended on a sunday and the wedding was the following Wednesday so it was an easy way to kill 2 birds with one stone. We felt it would be a Cliff note version of Italy with the cruise and then go to Florence for the wedding and more time to explore the Tuscan region. The service on the ship was good...both housekeeping and our waiters in the dining room were very good. However...i did not like that at the majority of the cruise, staff was always trying to upsell us to their other restaurants...a murder mystery tour etc. And I believe the food was much better with our last Royal Caribbean cruise...probably 10-12 years ago. The dining room food was just ok..) We booked one ship excursion to Monte carlo and the tour lady was very informative. However...one 4 some of the bus was late getting back to the bus (even after the tour guide preached and preached to be on time.). The tour lady kept waiting for them until finally one of our group asked her to quit penalizing the rest of us and to move on. which she reluctantly did. that was the only ship excursion we booked...the rest we booked through a private tour excursion company...way better for the price. Read Less
Sail Date September 2019
I picked this cruise for the date and the itinerary. The price was great. We spent the day before looking around San Juan and loved Old San Juan. This was a special trip with my 2 teenage daughters. Last year I took my younger daughter on ... Read More
I picked this cruise for the date and the itinerary. The price was great. We spent the day before looking around San Juan and loved Old San Juan. This was a special trip with my 2 teenage daughters. Last year I took my younger daughter on our first cruise. Getting my other girl to go with us was a joy. After hearing all about our cruise she was excited to join us this time. Freedom didn't disappoint. Our first site of that huge ship was awesome. Our arrival at the port could not have gone quicker. We were on board by 1 pm and started looking around all the decks. Lunch in Windjammer and drinks by the pool. Our room was a 6th deck balcony and was ready by 3 pm. It was great. Things might be worn but it was all good. We thought it was the room of our dreams. Our room attendant was Winsome from Jamaica? And she was a daily gift. I could not have asked for more. Dining in the main dining room was a fun, elegant time for us. We had great diner mates from Dallas and Columbus. The only meal we did not love was the lasagna. The staff all seemed to enjoy helping us have fun. We booked all our tours thru Royal because as a single mom of teenage girls I was a bit timid and needed the assurance that Royal would be there for me. Buying for 3 I picked general island tours that gave us a good look at the whole area for a good price. We enjoyed them all. Best was Barbados tour with the caves. We did so much during the day that we were too tired to take in any shows. Maybe next time. We did the tour of Old San Juan with airport dfop off at the end of our trip and it was a great way to end our trip. Thank you Royal for giving this mom a trip of a lifetime with her girls. Read Less
Sail Date September 2019
I had an unexpected grande mal seizure waiting in medical to have a bite looked at. I received top notch and professional care and as an RN myself I can see when teams are organized well. Thanks to all for gokd care and a swift ... Read More
I had an unexpected grande mal seizure waiting in medical to have a bite looked at. I received top notch and professional care and as an RN myself I can see when teams are organized well. Thanks to all for gokd care and a swift transport to hospital. Not how I wanted my first cruise to end but I can say with confidence these folks are ready for medical issues. Thank you. The parts of the cruise I do remember were lovely. Every employee was friendly and helpful and my nurse/physician team were nothing short of excellent. I didnt like walking by all the smokers on the top deck, but as far as complaints go that is all I can think of. We wanted for nothing and were very well cared for. The ice show was fantastic. Thanks to all especially Dr Jorge. I endorse this crew with all I have. Read Less
Sail Date September 2019
We have cruised with RC several times and always had a good experience. Recently we cruised on Harmony and loved it. When an opportunity came to sail on Navigator at a bargain price we said lets take a chance. When you cruise in Sept or ... Read More
We have cruised with RC several times and always had a good experience. Recently we cruised on Harmony and loved it. When an opportunity came to sail on Navigator at a bargain price we said lets take a chance. When you cruise in Sept or October you get the best rates since school is in session and its hurricane season. As far as the weather, you take you chances but we were lucky and had great weather. Navigator is an older ship but she is well maintained overall. The pool area just received most of a 100 million dollar refurbishment. The pool deck on Navigator is as nice as anything I've experienced and is comparable with the newest and largest RC ships. Food was very good. The restaurant servers were great and very accommodating. We actually preferred the food in the Windjammer by the pool because of the variety. We didn't do the specialty restaurants since this was intended to be a bargain cruise. Our cabin was an interior and overlooked the promenade. We loved it and actually preferred it to the balcony we had on the Harmony. The room was spacious and very clean with a great cabin steward. The cruise director was fantastic. Maybe the best we ever had and we've been on 15-20 cruises. The entertainment was good, but not up to the standards you get on the 7 day ships like Allure or Harmony. Overall it was good. The Quest game is X rated and if your not easily offended it's hilarious. Embarkation at the new Miami RC terminal was a breeze. You park in their garage and drop your luggage there. Disembarkation was the fastest and most efficient ever. We literally just walked off the ship without stopping except to have a screen shot of our faces at the kiosk. The RC Coco Cay island is the finest island resort stop ever. RC has turned it into a Disney style water park. It was a major highlight. I loved it and I'm not a beach person. The swim up bar is too cool, and the island buffet was great. Overall this was an excellent get away at a very good price. Read Less
Sail Date September 2019
Embarkation: We completed all our paperwork using the app prior to arrival which was really easy and took less than five minutes. The ship left out of Terminal A (Royal’s new terminal in Miami). We arrived at the port around 10:30 and ... Read More
Embarkation: We completed all our paperwork using the app prior to arrival which was really easy and took less than five minutes. The ship left out of Terminal A (Royal’s new terminal in Miami). We arrived at the port around 10:30 and were on the ship literally as fast as we could walk from curbside to the boat. Ship: This was our first time on a Navigator-class ship. We were very impressed. The facilities provided lots of variety in terms of both atmosphere and food options. The outdoor decks were nicely designed and included chairs, day beds, cabanas, and hammocks. It was really a nice change from the field of lounge chairs you see on Radiance class ships. We did notice some food service items which were left in the hallways throughout the cruise which was a little unsettling but other than that, the common areas were kept very clean. Dining: We did My Time Dining but enjoyed our waitstaff so much that we basically went at the time the Maitre’d assigned us so that we could keep the same table each night. The food was good and we felt like they had a better selection than our cruise a year ago. As I mentioned, our waitstaff Neftali and Ardvint) were amazing. They were the perfect combination of efficiency and hospitality. We were also travelling with our toddler so it was great to have some of the other staff like Jose (not sure what his job was, maybe an Assistant Head Waiter?) stop by each night to entertain the kid. Cabin: We had a great cabin. The Panoramic Oceanview room has a spectacular view and a good amount of space. Our cabin attendant, Georgiana was awesome. She would always make it a point to stop what she was doing and talk to us every morning and night, and by the end of our trip our daughter wanted to look for her every time we went out of the cabin. She really went out of her way to make us feel special. Entertainment: We didn’t go to a lot of the shows but we did go to iSkate the first night and it was amazing. The whole family enjoyed it and it’s definitely a can’t miss event. We also had several appearances by the Stowaway Piano Player. That’s a great addition and alway made for a surprise when the elevator doors opened and he was on there. As many other have said, the slides were available most of the week but the lines were ridiculously long so we never took the time to ride them. Ports: We stayed on the ship in Nassau and really don’t feel like we missed much. CoCo Cay really exceeded our expectations. We started out at the kids play area but decided mid-morning to go into the water park. They were charging $44 pp at the entrance and it was well worth it. We found that lines weren’t that bad in the morning or later in the afternoon. Seating around the wave pool, especially shaded seating, was at a premium. The slides were really fun and fast. Service: So, as the saying goes, “I’ve saved the best for last!” From Captain Angel all the way to the crew that goes around cleaning the ship, we found that just about everyone on board to be friendly and happy. Many went out of their way to interact with our toddler as well. The ship was nice but the crew is what made it special. Final Thoughts: We spent the last day (Sea Day) trying to figure out how to take another trip on Navigator before the crew turnover begins later this year. Need I say more? Read Less
Sail Date September 2019
Just got off the ship...great job Royal Caribbean!! My family and I had the best time. The staff members are so friendly and helpful. I definitely recommend cruising on this ship. The food is amazing. Kudos to the waiters & everyone ... Read More
Just got off the ship...great job Royal Caribbean!! My family and I had the best time. The staff members are so friendly and helpful. I definitely recommend cruising on this ship. The food is amazing. Kudos to the waiters & everyone that works in the kitchen. After you eat too much you can head over to the gym and work it all off. The gym was very nice and clean. If you’re able to get up early I recommend going as the sunrises. It’s located high enough up to where you can get an amazing view. There’s so much to see you almost forget how hard ur working after all those food and drinks,haha. For anyone interested in art make sure you save up some extra money for that, because you’re definitely going to see a few pieces you will want to take home with you!! Whether you just want to relax by the pool or you’re interested in the activities they’re is something for everyone! I will definitely cruise with Royal Caribbean again! Read Less
Sail Date September 2019
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. ... Read More
The first issue was the fact that we got rerouted to Portland Maine for a day (which I could drive to from NH any day for an hour and a half). So we really only had two days in Bermuda. The first day we had a good time at horse show bay. The second day we went to a beach closer to the cruise ship since we had to revised by 4:30 to make it back before leaving. The beach was suppose to open at 9 and they told us we had to wait until 10:40 because the Disney cruise that just came in had to do their excursions before we could go in. Well they were late so finally at 11 after the two excursions came in and filled up the beach us low class royal carribean cruisers who also paid a lot of money for our cruise got about a 10x10 spot that was left on the beach. We bought the deluxe drink package but every time we tried to get s drink it took forever and we had to walk to other end of the ship since there was no waiter by the kids pool area. The drinks also tasted like they had no alcohol in them. The food in the windjammer was always gross , but the food and service at reflections was good. When I went to buy a shirt off the ship the price had gone up because I “ missed the time “ of our cutoff to buy them . Which also just happened to my wife when she tried to buy our pictures that people took of us all week the whole trip we were here. They just told her we had to order them yesterday . We’re still sitting on the ship! I would never recommend this cruise to anyone nor would I ever go on it again. Also anyone who doesn’t smoke probably won’t enjoy it because all you can smell through out the whole cruise ship is cigarette smoke since they let them smoke in the casino. It was nauseating. Read Less
Sail Date September 2019
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite ... Read More
Serenade of the Seas Cabin 1050 suite I was concerned about the food as many reviews indicated that the food was not good. We did not find that to be true at all. I travelled with 3 other family members (all adults) and the suite was comfortable for 4. The tub is quite high for elderly travelers but, we knew that before we travelled and we were able to adjust. The juggler and comedians were very funny. The other ship entertainment was quite good as well. Unfortunately, the singers fell short of what I have come to expect. I feel bad as I know they train hard but, their voices were not as polished or professional as I expected or heard on other cruises.That is what brings down my entertainment rating. The other entertainment and games and shows were very good. The dining staff and food and chef and wait staff and head waiters and maitre d etc were unbelievably great and we felt like we were the only group in the room. They went way over and above for my 90 year old mother and showered her with attention and helped her with her wheelchair. They also spoiled my 24 year old daughter who is vegan. It was as if she had a private chef with the amount of attention she received and they went way over and above to accommodate her needs. We ate in Chops Grille for breakfast as that was a suite perk. It was very good and hardly any other travelers were there. We ate in the main dining room or Windjammer buffet for lunch. Both were great and plentiful with a good variety of options. We had appetizers and drinks in the concierge lounge and ate in the anytime main dining room for dinner. The excursion we did was the Devils Island Snorkel. The crew was great but, the kayaking was quite limited as to where you could go and you could only use it for 10 minutes at a time. People who snorkeled enjoyed it. We would just ask about how far and how long we could go in the kayaks next time. I would recommend this cruise. Read Less
Sail Date September 2019
We chose this cruise because we thought the eastern itinerrary would be amazing, sadly we were sent to costa mesa (basically ghetto mexican port) and cozumel who anyone who cruises sometimes do not even get off at... and of course the ... Read More
We chose this cruise because we thought the eastern itinerrary would be amazing, sadly we were sent to costa mesa (basically ghetto mexican port) and cozumel who anyone who cruises sometimes do not even get off at... and of course the perfect day at coco cay, which isn't so perfect honestly. Let's start out with the good. The ship has so much to do and see, for all walks of life. We found the golf area at night fun, there is lots to do for anyone. Our cabin was spacious and always clean, so no issues there. Let's talk about dining. Windjammer .... Same food for breakfast every morning, i mean what can they do? You name it, they have it.. Except peanut butter? weird. Ever notice how hard it is to find blackberries on a cruise ship? No complaints about selections at the windjammer, they always have the basics, except for the last 2 days of the cruise.... they mixed their own yogurts, and only put plain yogurts out... then miraculously the last day when the new people were to board.... they found other flavors again in prepackaged. The freestyle soda fountain is HORRIBLE.... It either never has ice... or the soda is unavailable.... It took 3 days till deck 15's coke zero would work.... and then other times it was offline. In the windjammer on several occasions coke zero was unavailable. up on 15 the outdoor eating area,,, had trash left HOURS after they closed, fries on the ground etc... It was just gross. Only happened one night i saw. Service was overall mediocre with some of course usual very good service members. Overall friendliness was around a 6 out of 10. The elevators is ATROCIOUS, everyone was using stairs because of how bad the elevator situation is... Luckily we were on 14, so going up to 15 and 16 was quick and easy, but on several occasions it was difficult to get down to boardwalk or promenade or even central park because we waited 5-10 mins for an elevator. Just not ok. Towel animals for the kiddos, were 3 out of 7 days. Our room steward made sure we had ice as requested every night, which was great. Main dining service was great, they got some stuff wrong, but were overall friendly and attentive. However, i am not sure what changed.... but the menus are the same every night but maybe 1 app/main/desert changes... So much for nightly unique menus.... Seems to eat well on this ship , as in the best quality food, you have to pay...We used our vouchers for jamies.... which was very good, and by far the best meal we had, service by josh 1? i forget, was good, but it just took too long, with a 3 year old, eating for 90 mins is just too long. We were asked if we had a show, we should of said yes. This is my tip, say you do, whether you do or don't.... they worked fast, but seemed under staffed... By far the busiest of all restaurants.. Johhny rockets was decent, they bring you lots of sides before the burgers come, for the price it's worth it. Embarking was a breeze, and a 9-930 debark.... was A BREEZE.. literally we were in the garage 5-10 mins after we exited the ship. I've never seen anything like it. THANK GOD, no more picking up bags before customs... whoever made this change, deserves a raise, sadly 3 months ago at canaveral on disney... it was still the old way. Read Less
Sail Date September 2019
This cruise ship and itinerary were chosen because the dates coincided with a school break for my 12 and 8 year olds. We had 2 connecting ocean view balcony rooms. The cabins had plenty of storage space and enough room for us. Any more ... Read More
This cruise ship and itinerary were chosen because the dates coincided with a school break for my 12 and 8 year olds. We had 2 connecting ocean view balcony rooms. The cabins had plenty of storage space and enough room for us. Any more than 2 in a cabin would definately be too crowded. Embarkation was really quick, and we were on the ship in about 20 minutes from arriving in the first line. We were on the ship by about 11:45. Be advised you will have to wait until about 1 pm to get into your room. We all enjoyed the water slides and Ultimate Abyss slide. My kids loved the rock wall and flow rider, as well as the ice skating. The cruise was fully booked but never really felt like it. Our itinerary was changed due to the hurricanes in the Eastern Caribbean, and we headed to the Western Caribbean instead. Beautiful weather every one of the 7 days. Fine Line show was great. Heard the other shows were really good too but I didn't attend those. Cons: Food quality wasn't the best, and menu didn't change that much. Breakfast was pretty bad all over, except for Park Cafe and Main Dining Room No way to get around the casino except to go up or down a floor to get to the other side- could have maybe had one less row of slot machines to make some sort of path around. Kids had the time of their lives... Read Less
Sail Date September 2019
We chose RC after taking a Carnval and Disney cruise in the past. Me and my 2 kids (15,5) traveled to Galveston from KC to board the ship and were pleasantly suprised by how quickly we boarded (reason #1 for 2 stars). The other great ... Read More
We chose RC after taking a Carnval and Disney cruise in the past. Me and my 2 kids (15,5) traveled to Galveston from KC to board the ship and were pleasantly suprised by how quickly we boarded (reason #1 for 2 stars). The other great experience was the dining experience. Our waiters and food were top notch! Other than that, nothing was very positive. Our stateroom was dated and creaked all night long. Balcony was dirty and slick with hair all over the floor. I wanted to buy a beverage package and was sent to 3 different lines where all service members helped the people ordering alcohol before me and my kids. Even though we arrived first. This was likely as th 18% grat was guaranteed. $10 tip for the WORST service. And guess what? Still no beverage.... This was only the beginning of the disappointment... Jump zone was closed due to wind for entire voyage. Rock wall opened 2 times in 5 days. The shows were all geared towards folks over 60 yrs and every single drink was over $16 with tip. EVERYTHING was an UPCHARGE, ice cream, fancy bar cocktails, EVERYTHING. They even charge $25 a towel if not returned back to pool officers. Our first port, Costa Maya was changed to Yucatan (where nothing was offerred). We had dolphins scheduled there and were told we could do dolphins elsewhere for EVEN MORE MONEY!!! Leaving us with NOTHING to do on the first island. Costa Maya was the reason we booked this cruise. I cannot stress enough how the disappointments kept coming and coming. Needless to say, Cozumel was gorgeous but we could have flown there for one day for half the cost and done more. This ship is old, rusty and has NOTHING but drinking and gambling to offer. Read Less
Sail Date September 2019
Room was dirty, food was horrible. Stay away from Royal Caribbean, try others, their absolutely horrible. Called customer service, alerted them of our concerns, and only was offered $115 discount on a future cruise with them, I ... Read More
Room was dirty, food was horrible. Stay away from Royal Caribbean, try others, their absolutely horrible. Called customer service, alerted them of our concerns, and only was offered $115 discount on a future cruise with them, I respectfully declined after spending almost $2000 on a 4 day cruise and coming home extremely dissatisfied. Room was dirty upon entering. Our dinner reservation was double booked and we had to wait for another table, what’s the point of a reservation? The whole time they constantly are trying to sell you more stuff on the cruise, it’s like Royal Caribbean just wants to dig in your pocket the whole time your on vacation. Not one thing on the boat tasted fresh, every single thing tasted like it was precooked and warmed up and served. We have been on cheaper cruises and received way better service and food than Royal Caribbean. Never ever again! Read Less
Sail Date September 2019
Our family of 3 generations loves to cruise together. This cruise on one of the biggest ships in the world looked like it would be great. First off, if you ever want to see the ocean, book an Oceanview balcony or cabin. The way the ... Read More
Our family of 3 generations loves to cruise together. This cruise on one of the biggest ships in the world looked like it would be great. First off, if you ever want to see the ocean, book an Oceanview balcony or cabin. The way the ship is designed, few of the bars and /or lounges overlook the ocean. We had two cabins; one an Oceanview veranda, and one a balcony overlooking the Promenade (shops). The way the ship is constructed, most of the inside cabins are sold as balcony, as they overlook "Central Park", the Prominade or the Boardwalk (think Coney Island). Our son and family said they only saw the ocean when they visited our cabin or went up to the Windjammer cafe or the pool. When you are in all the other areas there is no ocean to be seen. Mama Mia was presented in the theatre by a live cast and was fantastic. The water acrobat show was good. There was a Journey tribute band that was the talk of the ship, and not in a good way! Several months after we booked the cruise, about 6 months ago, we were told a propulsion pod was not operating, so the stop in St. Thomas would be cancelled, as the ship had to travel slower with one pod broken. Apparently repairs can't be done until the next scheduled dry dock! St. Thomas was the reason we booked the cruise, so we were disappointed to only have St Kitts, San Juan and Nassau for port stops. (no cancelations based on itinerary changes in the fine print). We were encouraged to use the app. It was never updated correctly. Twice we went to things that had been moved or cancelled with no notice. We bought the wifi package which was so slow our emails could only be accessed in the middle of the night. Once, when we were entering the Solarium cafe, the entrance was blocked by a female supervisor reaming out her staff about something. It made us very uncomfortablel! On other cruises, both Royal and others, the Windjammer buffet is usually open long hours. Not so with the Allure. There is a 24 hr pizza place, but that is about it if you want a snack late at night. The Windjammer closes at 9 pm! I always thought that Royal Caribbean was a little more refined than Carnival, but I guess I was wrong, since Royal now also has Belly Flop contests and Sexiest Man contest. EW... (Is that even Politically correct these days!?) The cruise director was like none other we have ever seen, very unprofessional. Now for the great... the food and service were excellent. Our waiter Marlon and assistant Allan quickly learned our likes and always remembered what we wanted and brought them before we even asked. Our cabin steward Mary Joy was a lovely woman who always checked to see if there was anything she could do for us. Our 5 year old had a blast in "his class", as he called the kids program. We were so happy with the fine people working there. I have tried to be as accurate and informative as possible about our experience on the Allure. Read Less
Sail Date September 2019
First time on mega ship, and came away very happy. A lot of people, but somehow we hardly encountered any long lines. Lots to do on a ship this size, so we kept busy. Our only issues would be that a few (very few) employees did not put on ... Read More
First time on mega ship, and came away very happy. A lot of people, but somehow we hardly encountered any long lines. Lots to do on a ship this size, so we kept busy. Our only issues would be that a few (very few) employees did not put on a happy face. It's as if they do not want to be there, but you can encounter that anywhere you go. My biggest complaint is the they have 12 elevators on each floor, and with that many people, why are not all of them operating at the same time? It appeared that only 6 were working at all times. But if that is my only beef, seems trivial. Foul weather made up most of our 7 days at sea, but you cannot fault Allure for that. Also, kudos to the Captain and Crew for their parking job in Nassau. Quite a feat with the wind and all. Cabin was a bit small, but comfortable. Specialty dining was pretty good, with 150 Central Park being by far our favorite, as we tried 4 of the restaurants. All in all, I would suggest this ship, just be careful of doing so in September. Read Less
Sail Date September 2019
It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not ... Read More
It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not good and was the same almost every night, Cleanliness of staterooms and ship where bad, Not kept up with maintenance, Hallways smelt like mold, Feces on my toilet after asking them three times to clean it from previous people, All the way down to not having towel animals made every day only 3 days of it (this does not cost money should do every day my kids enjoyed it). Staff did not have to work for tips since it is added on to EVERYTHING (even the electronic bar that made our drink) so they did not have to work for the money which definitely showed. There used to be different shows everything with NO reservations. Now there are reservations with the same 3 shows 2 of them being musicals which we do not enjoy we like more circus olay stuff. No seating the first day at breakfast so had to wait with food until someone stood up and we could get their seat. If I hadn't cruised with royal Caribbean before it would have been an okay trip. But VERY disappointed because I knew how good they used to be and it was not that great. Read Less
Sail Date September 2019
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