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4 Helpful Votes
Sail Date: June 2019
Booked this cruise , our first , because of the destinations. On boarding yes you can see it is an older ship and needs it’s upgrade due September/ October but in no way is it a rust bucket. Let’s be realistic the price paid ... Read More
Booked this cruise , our first , because of the destinations. On boarding yes you can see it is an older ship and needs it’s upgrade due September/ October but in no way is it a rust bucket. Let’s be realistic the price paid reflects the condition. Pay top $ and you will get all the razzmatazz some people seem to expect. Our Junior suite reminded me of my parents caravan from the 70s , every door you opened provided space for storage. The suite 1634 was spacious and comfortable. We were looked after very well by Suma our cabin attendant. Windjammer - not for me but perfectly adequate. We had a stay onboard day at one port and as the ship was nearly empty we enjoyed a nice relaxed lunch. The coffee shop - if late for breakfast as we often woke late( the only time in years I have slept 8 hrs solid) we came here . It was good. As was lunch, snacks and coffees any time you wanted. Freshly prepared and tasty. Dining room where we sometimes had “posh breakfast” best omelet ever. Nice surroundings , always serviced with a smile and good grace. Diner , we chose my time dining but it works better if you book a time , for us 8.15pm , same table for two every night waited on by Michael who is excellent and always added that personal touch by remembering our names from day one onwards. Food was good, sometimes better than others but beautifully presented . Trips - because of the destinations sometimes the travel was quite long to get to the designated city/ excursion point. Don’t complain do your research first. You can’t stick a port in the middle of land. When there embrace the culture and sights. WiFi- iffy at times but there again be realistic , you can’t just magic up WiFi in remote areas. Vietnam being the worst but would that not be expected as at times more remote. Crew- fantastic. Always smiling , extremely curtious and good at their jobs. Entertainment - great shows. Ice skating was excellent. Hard enough to skate on a still rink never mind one that is rocking on sea. Mr and Mrs a total hoot. Well done to the 3 couples who took part , great entertainment. Fellow Travellers- we met up with the most lovely people. By the end of the nine days we had made good friendships. However not everyone is the same and the moaners of the world will always moan. Rude people who barge in and basically think they come first will always be rude. Look around at some of the conditions in the countries you have visited and appreciate what you have. 3500 passengers will provide all sorts. To sum up - we loved our cruise. Our first but not our last. Looked after and entertained by a great crew who all work very very hard. I hope this has given a more rounded review than some after all it is not RC fault if passengers are smelly etc as in other reviews. Cheaper cruise because older ship but it gave us 9 days of a smashing holiday. Read Less
2 Helpful Votes
Sail Date: June 2019
So we just finished up on Symphony and she’s a great boat. Pool is back in the Solarium adult area! Smart move! Solarium Bistro is much larger now! Bar is on main level in Solarium! New restaurants...missing Brazilian ... Read More
So we just finished up on Symphony and she’s a great boat. Pool is back in the Solarium adult area! Smart move! Solarium Bistro is much larger now! Bar is on main level in Solarium! New restaurants...missing Brazilian steaks though! Sports bar is new! Taco bar is new! Heads up for Cocoa Cay Long lines at rides and slides.. expect 1+ hour wait times! Very clean and friendly! Book all shows and events in advance!!!! They have a new escape room so make sure to get on that quickly! The casino is new with lots of current games and such but bet Smokey! Great boat you will like it. We did have an issue with the photos as the server crashed on last night but it all got worked out in the end. We booked our next cruise for Southern Caribbean and I think we have had our fill of the oasis class ships for now! Read Less
25 Helpful Votes
Sail Date: June 2019
I and my family were on a vacation to Penang and Phuket. It was afternoon when we embarked. The exterior of the ship was patchy, rusty and old. Barnacles lined the bottom. When we entered the ship, we were immediately directed to ... Read More
I and my family were on a vacation to Penang and Phuket. It was afternoon when we embarked. The exterior of the ship was patchy, rusty and old. Barnacles lined the bottom. When we entered the ship, we were immediately directed to WINDJAMMER after checking in. As we had priority boarding, it was very empty then so we got our food and table within 10 minutes. The carpeted floor was littered with dirt and scraps of food from the previous voyage. The food was horrible and the Char Siew(Cantonese toasted meat) was unprofessionally bathed in ketchup, contrary to the food award certificates that were proudly hung in dusty photo frames outside the buffet style restaurant. When we finished our food, windjammer was already full to the brim and there were people pushing and shoving. People were reserving tables with tissue paper packets and loud and disgusting music was being blasted through the PA system. Meanwhile, my father was having a splitting headache and my mother was complaining. We quickly exited Windjammer to go to our staterooms. However, our rooms were not ready till 1.30 p.m. so we had to wait 45 minutes. We then decided to walk around the ship. The pool was small like the regular ones you have in a backyard and full of people and the place was rusty and old, especially signboards. The elevators smelt like rotten eggs and the buttons were worn and polished by years of use. The library was appalling. There were little books, and the remaining books were arranged in a disorderly manner. The computers had unauthentic copies of Windows on them and had no ethernet or wireless connection, hence rendering them unusable. Games were all in a mess and had lost parts. Our rooms were soon ready. Doors to the corridors were opened. We went to our rooms, the junior suites which were very far. Entering it with our Sea pass, the rustic cabin of 1998 greeted me. The ceiling panels were falling out and dents were covered with stickers. Carpet was dirty as well. The toilet had a cheap and lousy shower head. The soap they provided was watery and did little to cleanse my body. There was no toothbrush provided and drainage pipes for the sink were corroded, exposed and leaks patched with rubber seals. The hair dryer was very unsafe as it spewed out the smell of burnt plastic every time I turned it on. The balcony had rust on the ceiling due to leaks. Lack of Universal Serial Bus ports for charging electronic devices and instead we were give two American ports. We did not bring travel adapters and since our charging adapters were UK ones, we were forced to buy overpriced travel adapters found in the store in deck 5. Speaking of the promenade deck, the indoor cabins without sea view had windows along there. The loud and annoying singing and dancing at night would disturb the residents from sleeping, hence the lights to their rooms on and their bloodshot eyes staring out from the glass windows. Crowds of people were dancing to the beat of the music and the promenade cafe full to the brim. The bar and lounge were empty as people who could not stand the music(like my parents) were repelled from the promenade. The lobbies of 8 lifts on each side of the promenade are full 24/7 either because people are going back to the rooms as they cannot find a table to dine or because they are escaping from the horrible 80s music blasted in the promenade. As we squeezed into the lift, a baby started crying and a boy watched cartoons on his phone. The smell of cheap perfume and perspiration fills the air as I struggle to breathe. The lift stops at almost every floor, once in a while someone stepping on my foot or someone wanting to get in but unable to. After an eternity the lift reaches the deck our staterooms are on. That is all I have to complain about. Now, about the pros. Despite the poor leadership in the team, on the bright side, the captain knows how to pilot the cruise properly, which is something we must be thankful for. The staff, especially the room keepers are polite, greeting us every time we see each other. Although we didn’t get to swim, the Phuket shore excursion and ice odyssey skating show were indeed entertaining. Despite internet connection speeds being slow, there was still internet. The beds were comfy and I did not suffer from sleepless nights. The rustic ship, despite its worn and torn look, is nostalgic and definitely brings back memories from the 90’s. Room service was good and fast. Read Less
5 Helpful Votes
Sail Date: June 2019
This was our 46th cruise and we are Diamond members. Allow me to begin this revie with The pros: The service was the best of any cruise ship we have ever been on. The staff was eager to please. The production shows were terrific. ... Read More
This was our 46th cruise and we are Diamond members. Allow me to begin this revie with The pros: The service was the best of any cruise ship we have ever been on. The staff was eager to please. The production shows were terrific. Very professionally done and entertaining. The ship was in good shape considering the fact that it is almost 30 years old. The cons: There was a sewerage smell the entire five days on the ship. The food in the buffet was just plain BAD. Same food every day, very limited selection and it was not tasty. Food in the main dining room was just OK. Our outside cabin was more like a closet. When getting off the bed, we had to walk sideways. No ref ridge in cabin. Very little drawer space. We found the drinks in the Schooner bar to be watered down. Much better drinks when ordered in main dining room. Our waiter Milton and Head waiter Nick were excellent. the embarkation and debarkation was very fast and orderly. The embargo on Cuba began while we were docked in Havana. We left the following day and learned that we were the last ship to leave Cuba. The country itself was run down as the communist government owned everything. We learned that they pay Medical Doctors $53 per week so most of them have to hold additional part time jobs. Our tour guide was an engineer with a Doctorate degree but claimed she made more money as a tour guide because of the tips. I would normally rate this ship as 3 stars, but because of the smell, I cannot rate it better than 2 stars Read Less
5 Helpful Votes
Sail Date: June 2019
This was my 63rd cruise, itinerary is usually my main focus and wanting to visit Cuba there was only a few ship offerings. I have always had very good experiences sailing RCL and despite the numerous negative reviews and the size of the ... Read More
This was my 63rd cruise, itinerary is usually my main focus and wanting to visit Cuba there was only a few ship offerings. I have always had very good experiences sailing RCL and despite the numerous negative reviews and the size of the “Empress” I decide to give it a try, lucky my sailing was the last Cuba sailing before the new travel restrictions were put into place. Having recently sailed the mega ships the boarding process could not have been any easier. Navigating the ship is fairly easy and the hub of activity is on decks 5 and 6. Even-tough this is a small ship I found lots to do as there are numerous activities throughout the day. In the evening there was two venues with music and the usual fill of activities to participate. There were a number of bars, but “Balleros” was my main hangout plus the music was very good. I ate in main dining room , windjammer and the only specialty restaurant Chops, all were very good to excellent. Staff and service throughout were amazing. Even tough this was a small ship I never felt any rocking throughout the voyage. I did encounter that sewage smell on mid deck 8, but it was occasional. My only complaint was the cabin(the worst in 63 cruises.. but more below). Overall, the Empress is an underrated ship, it has much to offer, food, activities, staff and yes character. Read Less
7 Helpful Votes
Sail Date: May 2019
I was on Anthem of the Seas last spring and had an amazing cruise with a group of six people, which was my very first cruise. A week after being on Anthem we booked another cruise on Adventures of the Seas, this time we added two more ... Read More
I was on Anthem of the Seas last spring and had an amazing cruise with a group of six people, which was my very first cruise. A week after being on Anthem we booked another cruise on Adventures of the Seas, this time we added two more people to our group making it a total of eight people. ( 5 women and 3 men ) The women in our group all had issues with cleanliness of the rooms and not completely satisfied with their dinner meals. Overall I was pretty pleased with my cruise however the music being played throughout ship was horrible to say the least. Half of the music selection was in Spanish and the acoustics were also terrible and even worse if someone was trying to make an announcement over the speakers. I found that the selection of music that I could actually understand ( English ) wasn't upbeat at all and the few songs played that were actually good songs were actually depressing songs. One would think being on a cruise the cruise director would want everyone to be upbeat and cheerful. Perhaps my next cruise I'll have to make sure to bring my own music and entertain myself. The staff on Adventures of the Seas, were all very nice and professional from my experiences with them however the crew didn't appear to be happy. Which was the complete opposite from Anthem of the Seas, their staff was very enthusiastic, fun and entertaining. Before disembarking Adventures of the Seas we stopped by the Next Cruise desk and to our surprise the next cruise offer was twice the price for one less day than the current cruise. Needless to say not one of the eight people in out group was up for paying double, so we will look for other options for our next cruise. Read Less
11 Helpful Votes
Sail Date: May 2019
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 ... Read More
To put it mildly.....We really need a vacation after this Cruise! We ~hesitantly booked this Alaskan Glacier cruise with 7 other family members from around the US. This was to be a true "Bucket-List Cruise". There were 3 Seniors with our party..one of them a "Diamond RC" member. We aren't typically cruise people, but we wanted to participate with this one for the aging members of the family. We are Luxury Vacationers and Platinum Marriott Members. We enjoy fine food, fine wine and luxury amenities. Yes, the Ovation is a sparkly new ship. The balcony stateroom was adequate, the staff were quite nice. That's all the positive energy I can put into this review. The biggest disappointment..BY FAR...was that THIS Alaskan Cruise did not get to see the glacier we had on the itinerary...This ship is TOO BIG to get to the glacier!! So I'll bet no one will ever see the glacier if you take this ship! The 3 other ships that sailed with us all went to the glacier. Also, the same cruise the week ahead of us didn't go to the glacier either. Safety aside..this was THE hallmark of the trip. If they couldn't do it, they should've told us ahead of time. Right off the bat, they want your individual picture! Not because it's " A time to Remember" ...it's all about facial recognition. Don't believe it's true? Think again! For beginners, the embarkation was total chaos, stress and disorganization from Seattle. The seniors were exhausted and so were we. The dining experience.... Some of our family were staying in Junior Suites...They ate at a separate dining room every night. We were not allowed to attend that dining room. So unless we wanted to pay the upcharge for a specialty dining venue we never ate dinner together....NOT ONCE! So we did lunch together instead. Here is where we ate our meals and our thoughts on the experience.... Where ARE the fantastic Buffets? The ice sculptures? The shrimp towers? The chocolate fountains? Not on this ship! None of it.... We ordered coffee/Juice & danish from room service each morning..free with a tip. OK Windjammer is like a hospital cafeteria. Food was Eh... Cafe Two70 another hospital cafeteria. Food was Eh... Cafe Promenade 24hr coffee/ stale pastry & Sandwich shop is the size of a kiosk at the mall. Nothing special here. Chic MDR dining where we ate dinner was ok, staff was very attentive. Average food, nothing special, didn't leave hungry. Solarium Bistro Breakfast to order was a hidden gem in the mornings and decent. Solarium Bistro Dinner...not that great. Eh... Lunch in the The Grand was ok, good place to gather if you are with a group. The smoking/vaping sections of the ship. If you are a smoker, vaper or enjoy a cigar...Beware! There are only 3 places on ship to indulge in your stress-reducing cigarette. #1 The 5th Floor patio near Vintages Wine bar- the quietest place and most difficult place to find (but closed many times for cleaning?, without any cleaning going on?) #2 The 14th Floor open air hallway between the Solarium and Splashaway Bay. This is quite a hike from most staterooms. Not a favorite place to go. #3 The back left section of Casino Royale if you want to be out of the weather & wind. Another not-so-favorite place to go, but nice at 6:30 am if you'd like a little peace & quiet. Night time activities were mediocre at best. We usually ended up in the Music Hall for a silly game or two and some music...not as good as my local bar. Schooners had some nice piano music. We never did see any of the shows. They were booked up from day #1. We did the Skagway train excursion, which was nice. We booked that several months in advance. The " Refreshment package" was expensive, but covered all of our bottled water & Virgin Mary drinks & Mocktails. We also used it for other mixers because we purchased a few "Royal Gift" packages of Absolute Vodka for our room so we could mix our own drinks. We also brought on 2 bottles of wine from port on embarkation day. The others with us hardly got their money's worth from the alcohol packages they spent almost $1,000 on. Most of the bars were closed during days in port. FYI... The PUSH to SPEND MORE ! OMG!!! The constant push to spend more money blew my mind! As if you haven't spent ENOUGH already!!!! Every activity is put in place to help you spend more money. From the "Smokey-Eye" Demo (to purchase Urban Decay Makeup Pallets) to the Seminars. They want you spending..spending...spending! Even the TV stations...non-existent so you are out spending instead of watching tv. VOOM Experience..=...DOOM Experience...need I say more...totally NOT worth it. Even in an emergency. Formal nights....FWIW what is the point? Nothing special...No fancy dinners here or reduced drink prices...Just more opportunity for pictures to sell you later. The Captains Reception....Hahahaha....reception? I though most receptions came with a drink and a small bite? My mistake. Ports..Interesting tourist traps...bought a few things, saw a few things, drank a beer, ate a lunch....maybe did an excursion....got back on ship This is just the tip of the iceburg...haha..But you've got the idea. Perspective...If you're a cruiser, you'll always be a cruiser...it's your thing. No offense, but I just don't see how this is a relaxing or pampering way to vacation. I would not classify this as a Luxury Cruise. When the bills roll in and begin to hover near the $8,000 mark and we have nothing special to say about this vacation, that's just sad. I can put a much better vacation together with 1/4 of the money we spent and say.."I have had a vacation"...Ahhhhh. Read Less
Sail Date: May 2019
Booked this cruise as had a money off certificate from the last RCI cruise. Embarkation took 10 minutes, we must have lucked out and arrived at the perfect time (1pm) Overall really enjoyed the cruise. Ship was clean with lovely ... Read More
Booked this cruise as had a money off certificate from the last RCI cruise. Embarkation took 10 minutes, we must have lucked out and arrived at the perfect time (1pm) Overall really enjoyed the cruise. Ship was clean with lovely decor. Stateroom was a good size (Balcony room) and the attendant did his thing every day very well. Dining. Food in the MDR was OK but nothing special, buffet was good with loads of different options. Had a choppes grill which was superb, highly recommend. Also the pizza at Sorrentos was absolutely delicious! We saw several of the shows (theatre and Ice) and they were all amazing. All the staff were really nice and friendly, but the bar staff seemed very busy in the evenings and they could do with more bar staff IMO My 2 gripes were that the ship felt a bit too busy/crowded at times, and that in the casino they literally want to screw you out of every last penny. The blackjack has the worst rules of any casino in the world coupled with 6/5 payoffs for a blackjack, which is an insult basically. Anyway if you are not a casino lover you will have a great time on Indy, but as we are gamblers my next cruise will be with NCL. Im sure they will be just as stingy but I feel I need to vote with my feet, Read Less
Sail Date: May 2019
Service was great. Entertainment was okay. The ship was small but the largest that Royal can go to Cuba with. Wanted to experience Cuba and meet the people. Was not disappointed. Education is free through University but availability ... Read More
Service was great. Entertainment was okay. The ship was small but the largest that Royal can go to Cuba with. Wanted to experience Cuba and meet the people. Was not disappointed. Education is free through University but availability of jobs for a decent wage are slim. The teacher I talked to mentioned they earn about 20 CUCs a month. (Abut $20 in US money). He also mentioned he was not allowed to cruise or leave the island. I asked him about healthcare and he said it was free but they didn’t have medical supplies so it was usually not that helpful. The entertainment on the ship was okay but nothing fantastic. Five night cruise and only 1 really good show. The Royal website described the room as having a bed and couch but that was not the case. Ship was very old, I think 1992. Was dissainted because I bought gift certificates from AARP only to find ou they could only be used on new bookings. Carnival gift cards can be used for OBC. Read Less
6 Helpful Votes
Sail Date: May 2019
I chose this cruise because I wanted to experience Europe and to feel safe and grounded while doing that. Maybe I would choose a cruise with less port intense agenda. Getting out every morning and walking for hours on end was too labor ... Read More
I chose this cruise because I wanted to experience Europe and to feel safe and grounded while doing that. Maybe I would choose a cruise with less port intense agenda. Getting out every morning and walking for hours on end was too labor intensive for me, but it was still wonderful! Dining was a highlight of my day. I did dinner every evening in the main dining room. It was fun and I looked forward to seeing our waiters and our table mates each evening. I was quite disappointed to learn that surf and turf night is now a thing of the past! I could order lobster if I paid a $29.99 surcharge. Dinners were good but there was not as much variety as I was accustomed to. Majority of the items were offered daily. There would be 1 or 2 new items added per day, but most of the menu remained the same. I booked an ocean view cabin which I would have loved - except the weather did not cooperate. It was cold every day and wet & cold most evenings, so we couldn’t enjoy it at all! The cabin itself was comfortable, spacious and efficient. Read Less
4 Helpful Votes
Sail Date: May 2019
Love Royal Carribean and have travelled with them a couple of times. We travelled with 2 other couples who have never cruised before. Arrival at port and onto boat was very quick. As soon as we got on the ship our friends were amazed. ... Read More
Love Royal Carribean and have travelled with them a couple of times. We travelled with 2 other couples who have never cruised before. Arrival at port and onto boat was very quick. As soon as we got on the ship our friends were amazed. We had a full drinks package and all premium drinks and cocktails included and we definately made rhe most of it. Food was unbelievable as always and thought i was going to have to be rolled off when we arrived home. We picked the Canaries as we thought the weather would have been good at this time but a bit dissapointing (obviously nothing could have been done about that). Arrival at all ports was easy to get off abd back on. The only port that disappointed was Gran Canaria we arrived at port and nothing was opened so couldnt really do much. The only disappointment we had with the ship was the entertainment. We sold it to our friends as top class (as it had been kn previosly ships). I have never been on a cruise were the theatre shows were so poor that people were walking out. Take that tribute band had the place rocking and the Frankie vali and 4 seasons tribute were great but 2 nights out of 10 isnt enough. To put a cruise director on as a main act and a movie which was then shown outside was a joke. The entertainment was more like i would expect to see on a budget holiday not a cruise and a number of people commented on this. All in all however we had a great time and would definately return to Royal Carribean but not on the Explorer of the Seas. Read Less
8 Helpful Votes
Sail Date: May 2019
Be careful when going into ports with Royal Caribbean they try and charge you for shuttle service. Ours was $9 per person to go to the edge of city centre. When we got off the ship, the local taxis charge 2.50 euros. The bar prices are ... Read More
Be careful when going into ports with Royal Caribbean they try and charge you for shuttle service. Ours was $9 per person to go to the edge of city centre. When we got off the ship, the local taxis charge 2.50 euros. The bar prices are also so high and sometimes the packages are not worth it. Also Do you research on the ports before you go. 3 of our ports were rubbish, nothing to do and just a normal town, might as well of stopped at home. Also one of the days the entire island was closed. Nothing was open. Yet they still try and push for an excursion to visit the old town where the main shopping centre is open, but the shops inside it weren’t. The entertainment team singers. (Chris & Vanessa) were superb, the best I’ve ever heard on any stage. WOW. The dancers were a little messy, but redeemed by the ballroom couple. The headliner guest acts were awful. The Frankie valli tribute sounded like Orville the Duck. He was also very weak and on occasion out of tune. The take that tribute were not bad. But let down badley by the guy playing Gary Barlow. He was not good. Cringe worthy. The food in the windjammer was excellent. The cabin steward was also excellent. The cruise director (Graeme) was so funny, made the cruise. Just wished he would walk around the ship more. The TV and stations needs looking at. Need to offer more choice. Also some areas around the ship are very cold. I would suggest for everyone to take a cardigan or ask the ship to make it less cold. Read Less
13 Helpful Votes
Sail Date: May 2019
This ship is big but not wholesome. They have no clear directions for what is happening when. It takes multiple attempts to reserve a special dining room because you have to walk to the dining room to reserve it and those dining room ... Read More
This ship is big but not wholesome. They have no clear directions for what is happening when. It takes multiple attempts to reserve a special dining room because you have to walk to the dining room to reserve it and those dining room staff are not available 24x7. Why can you just reserve online or at guess services? Everything that is an event show or plain dinner on the ship has a waiting line. The entertainment is good IF you can get in! They don’t let you change your reservation BUT make changes to the reservations themselves without your awareness or approval! Worst ship I been on out of 7 ships. The first show had technical difficulties, the second show on the next day got post-form. The third day show we were late due to a specialty dinner and then we were not let into the late show because we couldn’t change our reservation online. This ship just sucks!! No fun, just constant issue and waiting lines. Just think of something you want to do and add 15-30 minutes for the waiting line!!! Read Less
3 Helpful Votes
Sail Date: May 2019
As a diamond plus member and having cruised on Mariner transatlantic several years ago, I was excited to try the newly refurbished ship. I was not disappointed. My cruise was the first Mariner 4-day sailing out of Port Canaveral. Most ... Read More
As a diamond plus member and having cruised on Mariner transatlantic several years ago, I was excited to try the newly refurbished ship. I was not disappointed. My cruise was the first Mariner 4-day sailing out of Port Canaveral. Most experiences/activities were near perfect! Meals in the main DR were timely, tasty and HOT. Service was outstanding. Windjammer food was excellent - plenty of choices - and HOT. Servers in Windjammer were very helpful and doting. The addition of new 'rides' - flow rider, etc., looked to be very popular. The new hand wash stations at the entrance to the Windjammer is an excellent upgrade. There were far more activities on board than I have previously seen on 4-night cruises - and they were well organized and ON TIME! The new Coco Cay is an outstanding get away for families. In summary, Royal has a true winner with this ship! Read Less
4 Helpful Votes
Sail Date: May 2019
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular ... Read More
My husband and I cruised on the Harmony of the Seas for our Anniversary. We were interested to cruise on a big boat without the price tag of a seven day cruise. Harmony gave two, three day cruises in early May before it started regular seven day cruises from Port Canaveral. We were excited to take advantage of the opportunity. Harmony is a very, very beautiful boat. She is new, updated, sleek and technologically advanced. The decks are so huge. I can see where it would be easy to become lost. But, after a few days, its easy to catch on. The boat is divided by colors: blue, green, yellow, and orange. But, if the halls and stairs were labeled, I missed it. We had a great cruise and would sail on Harmony again. But, cruisers must be prepared for a TON of people. There are people and lines everywhere for the first day. Then, it starts to even out. Thus, embarkation was very, very crowded. But, we made it through security and onto the boat in just about 25 minutes. We chose to park off site at the Raddison in Port Canaveral and it was efficient and easy. Food: We totally avoided the Windjammer on the first day and made a beeline to the Solarium buffet, which was delicious and had plenty of options (the Solarium didn’t open until Noon on embarkation day). The Solarium never seemed crowded and there were always plenty of shade and chairs. We also had a bite at Park Café and Sorrentos; both were very good. Park Café offered an awesome bagel bar in the mornings and it was actually really, really good. We ate one hot dog at the hot dog stand on the Boardwalk, and tried to get several more hot dogs… but the hours were squirrely and even when the hot dog stand appeared open, staff would not serve… very strange and kind of frustrating. We ate dinners in the Main Dining Room, which provided great service and great food. One night, we were out of the Main Dining Room, within about 65 minutes, which was awesome! We also requested a table for two during breakfast in the Main Dining Room. After a little humming and hawing, we were accommodated, which was really nice! I was SO disappointed the Main Dining Room was not open for lunch when we were in port at Nassau. I was really looking forward to avoiding Windjammer and having a relaxing lunch… but no luck. On the day we were in port, there were only two (free) food options available…. Windjammer and Park Café. Since we had yet to be at Windjammer, we decided to bite the bullet and try it. It was crowded, but the food was very good. They even had a ice cream bar in the back, with staff scooping different flavors. That was very unexpected and very nice! So, I should not slam the Windjammer too much. But, the best dining experience we had was at Jamie Olivers. I highly recommend up charging to Jamie’s. We went for lunch and it was the highlight of our cruise. The service from Daniel was suburb and the food was absolutely amazing! We let it slip it was our Anniversary, and they treated us so very well. Casino: We had fun playing in the casino. The craps minimum was $10 and we found low-limits for Blackjack in the cruise compass for $6. The dealers were fun and the crowd was great too. Shows: When checking in online, I noticed there were options to reserve seats for the shows. So, I was confused when there were TONS of people in long lines to get show reservations. Then, when we went to the shows, there was no one “checking” to make sure we had reservations. I inquired about this, as I was confused. If you arrive at the shows 10 minutes prior to start time, the show becomes general seating and anyone is welcome. We never had a problem getting a seat and we arrived just moments before the show started. I didn’t care for the water show, but my husband loved it. My husband walked out of Grease, and said it was boring with no sets and inconsistent dancing. But, we both agreed Columbus was THE BEST SHOW we’ve ever seen on a cruise boat. Columbus was totally entertaining, funny, and we didn’t want it to end. The Ice Show was good too. There were men dressed as women in the opening scene, which was very painful to watch (it seemed to be purposeful and part of the show). But, after that, the ice show got a lot better. Water Slides/Abyss Slide: The Ultimate Abyss is one awesome slide! You start on Deck 15, aft and slide down to the Boardwalk. The slide is not scary. It has fun lights, wind, and sounds during the slide. The best part is even before sliding… the view at the top of the slide are amazing. You are allowed to have a cell phone (they show you how to tuck it away) and you can tuck away sun glasses too. If you have bare shoulders, bring a sweater or shirt to wear, as they won’t allow uncovered shoulders. Don’t bring your coke glass, as you’ll have to leave it and then retrieve it later. This looked like a giant pain for guests. On the flip side, the water slides on Deck 15, forward were very, very disappointing. The Perfect Storm was a disaster from the beginning. The lifeguard at the bottom of the slide made us remove everything…. Jewelry, sunglasses, waterSOCKs, and even my WATERPROOF watch. This was a complete turn off, as we had to take valuables back to the room and leave flip flops and watersocks by our chairs. Then, we had to trudge through the boat, barefoot, which was gross to me. The lines were long and they are overly cautious with when guests can slide. Once on the slide, it was so slow, dark, boring, and especially slow, I was glad when it finally ended. Honestly, my hair didn’t even get wet. Did I mention how SLOW the ride was? So, this made us even more frustrated… why have us remove all our jewelry, go barefoot, with THAT SLOW of a ride?? It was a complete turn off. Save your time and go on the Ultimate Abyss or do anything that’s fun. It would have been helpful to know there are more “rules,” besides the ones posted on the signs. I hope by reading this review I’ve saved you some time. Diamond Lounge: The Diamond Lounge was wonderful with great service. The food was good and the drinks were plentiful. Since there were so many Diamonds on the cruise, they opened up a second option for lounging, which I thought was a really nice touch. Thank you! Read Less
8 Helpful Votes
Sail Date: May 2019
Embarkation and disembarkation went smoothly, but that was it. This trip was advertised 2 days in Cuba, and it was only 1 day. The 2nd day we departed at 5AM. The bar staff overall looked bored and/or angry, the hallways smelled like poop, ... Read More
Embarkation and disembarkation went smoothly, but that was it. This trip was advertised 2 days in Cuba, and it was only 1 day. The 2nd day we departed at 5AM. The bar staff overall looked bored and/or angry, the hallways smelled like poop, my stateroom bathroom was moldy and gross, smelled like a public restroom that has never been cleaned. There was glass on the hallway in front of our stateroom and my friend cut her foot with it. Very unsatisfied. Food made me and 3 of my friends sick and overall was below average. Margaritas and cranberry juice tasted like pure chemicals. After that I didn't even feel like trying any of the other mixed drinks. On top of it, the water was yellow one night. The toilet water was yellow and the sink was too, not sure why... don't even wanna know. I called and complained and got 20% off my next cruise, valid for a year... I would not recommend this ship. Many other guests were complaining because they did not have hot water in their stateroom. There were a couple of good things: the shore excursions both in Key West (Parasailing) and in Cuba (Old Car tour) were very good for the price and the staff was amazing. The rock wall climbing staff was very nice and helpful and the shoes were clean and new. Finally, a shout-out to Mario and Maha from Phillippines, our servers, who were very happy and provided great service. Read Less
4 Helpful Votes
Sail Date: May 2019
First passengers to visit a remodeled Cococay with new water park, pool with bar etc, The whole facilities were excellent, beach did not feel crowded at all (may change on the bigger ships like the Allure), pool was very animated with DJ, ... Read More
First passengers to visit a remodeled Cococay with new water park, pool with bar etc, The whole facilities were excellent, beach did not feel crowded at all (may change on the bigger ships like the Allure), pool was very animated with DJ, had the feel of being in a 5 star hotel pool, The water park gave nice fit to whole family travel idea with rides for every age, this island will surely be a reason to travel in Royal Caribbean for many families in months to come. Of course the water park has a cost of $44 per day, Zipline is $79, There is a Hellium Ballone (costs $24) Jetski tour ($104), etc. Navigator has free water slide on ship, one doulble rider and a single rider (heads down), pretty nice and its free. Shows were ok but not on the level of the Symphony or Harmony, Will recommend it is certainly a nice weekend getaway alternative for those who live in Florida. Read Less
8 Helpful Votes
Sail Date: April 2019
We went to celebrate my daughter's graduation from college., we were very disappointed with Royal Caribbean we probably will not sail again, we were promised an upgrade that never happened, stuck in a little tiny room, a late meal ... Read More
We went to celebrate my daughter's graduation from college., we were very disappointed with Royal Caribbean we probably will not sail again, we were promised an upgrade that never happened, stuck in a little tiny room, a late meal time that we didn't choose, entertainment was non-existen, the Promenade deck was like a flea market with Carnival barkers, everything seem to have an extra charge to it, our cabin Stewart Harold was fantastic and Johnny on the spot with everything we needed, but the rest of the staff acted like we were an intrusion, Coco Cay was a complete disappointment make sure you bring your wallet if you want to do anything other than sit in the sand, the drinks were way over priced, and the staff was rude, the food on board was mediocre and that's being kind however our wait staff was great,this was our first and last time sailing with Royal Caribbean we Cruise quite a bit then I suggest you spend your money elsewhere. Read Less
1 Helpful Vote
Sail Date: April 2019
We were on this ship on July 2008, the ship was pretty new since it was built on 2006. At that time it was the largest cruise ship, and had some unique features, like the flow rider. We decided on taking another cruise on the Freedom ... Read More
We were on this ship on July 2008, the ship was pretty new since it was built on 2006. At that time it was the largest cruise ship, and had some unique features, like the flow rider. We decided on taking another cruise on the Freedom because of the ports it was visiting, and didn't expect to find that this time the ship was even better than when it was new. It is very clean and you can't see many signs of aging, even though it is going to be renewed in 2020. The crew was wonderful and made us feel like royalty even more than on other ships. Room service was excellent and very quick. The quality of the food is excellent. There is a greater variety of dishes. This chefs are highly qualified in a grand variety of international cooking. Both the Main restaurant and the Windjammer were excellent. I did miss the Solarium for breakfast and dinner. Our cabin was a junior suite and had more closet and living space than the same cabin category on other ships. Very comfortable cabin and impeccably clean. There were many activities and the entertainment were great. As usual in most cruises the trivias were always full of enthusiasts. Bolero lounge had a trio that kept everyone dancing until late hours. I recommend the Freedom of the Seas for first timers and experienced cruisers, it's worth the experience. Read Less
3 Helpful Votes
Sail Date: April 2019
My wife and I cruised on Liberty of the Seas out of Galveston with departure on April 28 and return on May 5. We stayed in a Junior Suite on deck 9. Great room - we love the junior suites as the extra room, closet space and a full tub ... Read More
My wife and I cruised on Liberty of the Seas out of Galveston with departure on April 28 and return on May 5. We stayed in a Junior Suite on deck 9. Great room - we love the junior suites as the extra room, closet space and a full tub with shower are really nice. They do cost more, but at this point in our cruising career (this was our 20th cruise) we tend to go with the junior suites. Embarkation: We arrived at the pier via an Uber from a local hotel at about 11:00. As Diamond Plus members everything went very fast and we never sat down until we were on the ship. We got through security and check-in and happened to arrive in the waiting area as they called Pinnacle and suite guests to board. Perfect timing! The reason for the title of my review is that this is a Galveston-based cruise with lots of people from Texas and surrounding states. Thus, the cruise line has catered to these guests with lots of "country"-themed events. The band in the Star Lounge played country all week. Schooner Bar: One of our favorite things to do between and after shows and events in the evenings is to head for the Schooner Bar. This week the piano guy was a very good piano player, but had an average voice and just about everything he played was country music. When someone asked for Piano Man the first night he played it as a country song. This continued the rest of the week. Needless to say, our time in the Schooner Bar was very limited on this cruise. Galley Tour: One of our Diamond Plus benefits was to select from a galley tour, a theater behind-the-scenes tour or a bridge tour. We chose the galley tour. It lasted about 25 minutes and was fun to see. But I would not pay for it like most cruisers do if they don't have Diamond Plus or Pinnacle status. Shore excursions: In Honduras we went to Sol Y Mar beach for a snorkel tour and beach time. The snorkeling was fun, the water was clear and the reef with fish was worth the time. Especially the second stop when they took us to an area to see starfish. Very cool! The end of the time at the beach was frustrating was our "on-site guide" told us to be back at the bus pick-up spot at one time (a time we all confirmed with her multiple times because the island is NOT on ship time) only to find that she made a mistake and really meant one hour later. In Belize we went to a cave for an inner tube ride through the cave. When planning things keep in mind that the tenders to Belize City take 15 to 20 minutes each way. Plan accordingly! The bus ride from the ship to the cave took about 90 minutes (each way), but we had a fabulous tour guide on the bus - "Captain" Kirk Lord. Excellent is all I can say!! Once we got to the cave park the tour included a nature walk the tube ride and lunch. Our group of 8 had a very nice, but not out-going nature walk and cave tour guide. He had a lot of information, but we had to pull it out of him. Overall it was a good day, but the travel time, standing around time, and waiting time was too much. For a 1:40 minute tour the day was about 8 hours long. Nice to do, but only once! Main Dining Room: We always ask for a table of 8 to 10 as we like to meet people. RCI has always done a great job matching us up with other couples of a similar age and background. This time was no exception. We really enjoyed our dinners every night and had a GREAT waiter in "AP" from India. One of the best we have ever had. The change we saw this time was that dinner rolls are already on the table and you place your order for appetizers, main course and dessert all at the beginning. This saved a lot of time and even though we never felt rushed, it kept things flowing. Nice job RCI! Diamond Lounge: One of our favorite things to do is to meet other loyal RCI cruisers in the Diamond Lounge for drinks and appetizers before dinner. This cruise was no exception as we met some great people and had fun for an hour before dinner every night. But one disappointment was that Ken, the concierge, was basically non-existent. Most of the time the concierge walks around, greets people, gets to know everyone, refills drinks, helps with some requests (the first night I asked for the days and times of the ice show during the week and he never got back to me). When Ken was in the lounge he just sat at his desk and let the two bartenders interact with the people in the lounge. We've had better - way better! Windjammer: We ate breakfast there every morning except the last cruise day (decided to eat that one in the main dining room, which was a mistake - not good service and not as much food to choose from). The Windjammer has good food, lots to choose from and always a table available if you’re willing to meet someone new. Cabin Attendant: Golda - Fantastic! She did a great job, remembered a few things every day, and kept the room in tip-top shape! Ship: Overall the ship is in good shape. It got re-furb'd in 2016, so it should be in good shape. A little wear and tear. But nothing major. The water slides that were added in 2016 were a LOT of fun! The two side-by-side traditional slides were OK, but needed more water running through them. A couple of times both my wife and I, who are average size people, slowed down so much we almost stopped. But the "Tidal Wave" slide was FANTASTIC. We found two times during the week when it wasn't busy and rode it about 7 times in a row without any waiting. Cruise Director - We are cruisers that ALWAYS do the shows after dinner, so we always hope for a great cruise director. Especially when it comes to shows like the Love & Marriage Game Show and The Quest. This was the first RCI cruise for our cruise director. He had been a cruise director on another cruise line (it begins with "Car" and ends with "val"), so he knew the drill. For his first RCI cruise he did OK. Nothing spectacular. Entertainment: We had a great lineup of entertainment. From the comedians to the "silks" performers to the former Olympian (that we've seen before and still enjoyed his show) to the "Saturday Night Live" show by the RCI singers and dancers on the last night, it was great! Well done RCI! The ice show was fantastic, including the "extra" show we saw for the return-cruisers party put on by the ship's staff. Those people do amazing things on a very small sheet of ice. Pool: We did notice more available deck chairs all day long every day. More so than any other cruise we have been on. Nice job RCI as this has always been a "negative" for us in previous cruises. The only other comment about the pool area is that the large video screen at the pool needs to be replaced! It actually got worse during the week with more of the individual screen panels going bad each day. With today's screen technology, some of which we saw on other cruise line's ships next to us in port, this shouldn't be a big deal. Overall a good cruise. But we'll pass on doing future cruises out of Galveston. We just aren't country-western fans. For those of you that are, have at it! Read Less
2 Helpful Votes
Sail Date: April 2019
This was our first experience on the cruise. We really enjoyed the food and the entertainment. They had a great daycare and kids areas. Even though it was raining for 3 days, with the amount of activities available on the ship we didn’t ... Read More
This was our first experience on the cruise. We really enjoyed the food and the entertainment. They had a great daycare and kids areas. Even though it was raining for 3 days, with the amount of activities available on the ship we didn’t even notice the bad weather. we were extremely impressed with the service. Our waiter Zaldy was incredible - he would make figures out of napkins for our kids. That was definitely a highlight of their trip - they were looking forward dinner time every day. His assistant Giomire would tell us plenty of entertaining stories. They definitely made our stay extra special. Our cabin was without windows but it felt big enough for a comfortable stay. The facilities were really clean. What we really enjoyed was spending our evenings listening to the live music. Karaoke nights were also fun. Overall it was a great experience and we would definitely recommend. Read Less
3 Helpful Votes
Sail Date: April 2019
Planned a cruise for eight people. We were all dissatisfied with our rooms. They were extremely small. There were many issues with the ship and we felt like we were in a retirement home.If you like to watch planet earth and cartoons over ... Read More
Planned a cruise for eight people. We were all dissatisfied with our rooms. They were extremely small. There were many issues with the ship and we felt like we were in a retirement home.If you like to watch planet earth and cartoons over and over you will be ok. There was a strong sewage smell in our hallway, every time we stepped from our room or off the elevator. Many of the arcade games did not work and the sports deck seemed to be lacking. We had previously sailed once with carnival which was a party everyday, however we did prefer your accommodating staff !! They were by far the best part of our vacation! We also would have preferred our on deck experience after exploring new places, to have been livlier and more upbeat! We are currently in the process of planning our next family vacation and plan on doing our research a little better next time. Read Less
3 Helpful Votes
Sail Date: April 2019
Smoothest embarkation and disembarkation yet.This was my 9th cruise and royal has it down to a science. We self assisted off and were in our shuttle before we were supposed to be getting off the ship. Adventure is a nice size ship, not too ... Read More
Smoothest embarkation and disembarkation yet.This was my 9th cruise and royal has it down to a science. We self assisted off and were in our shuttle before we were supposed to be getting off the ship. Adventure is a nice size ship, not too big and not too small. Cabins were very clean and this ship is hardly dated at all. Plenty of closet/storage space and mini fridge. The water slides are a blast. Dinner in the main dinning room is great. And the crew are the best and so very friendly. All seem to really love their jobs. Services was excellent all around. Loved our itinerary with a sea day, 4 ports and end with two more sea days. I highly recommend the Golden Eagle catamaran/snorkel excursion thru RC at St. Martens. Excellent snorkeling/beach and friendly crew. We did a walking tour of Old San Juan that included the fort-private tour for 6 of us through cruise planners. Ricky was great. St. Kitt's excursion was Capitol and Beach thru Island Paradise Tours that I found on Cruise Critic. Also a private tour for 8 of us. Only $37pp-great price and Stanley was a very nice guide that took good care of us. St. Martens, Labadee and St. Kitt's are all beautiful ports and a must see. The water is so blue. Ship is very relaxing or as wild as you want to be. From relaxing poolside to singing karaoke in the Schooner bar or gambling in the casino. We had six adults and all agree we would do this itinerary again! My adult nephew praised the gym. Said it was great for his daily work out. Read Less
2 Helpful Votes
Sail Date: April 2019
Liberty is clearly showing age and wear. With that said, I found all areas to be clean, neat and tidy. Crew is putting forth a strong daily effort to keep standards high. We stayed in cabin 8334. Perfect location for exploring any ... Read More
Liberty is clearly showing age and wear. With that said, I found all areas to be clean, neat and tidy. Crew is putting forth a strong daily effort to keep standards high. We stayed in cabin 8334. Perfect location for exploring any section of the ship. If your health allows taking the stairs is quick and easy. Elevators can be stuffed and wait times long. Our cabin attendant was Raul. Could not have been more helpful. Always provided us with information, answered questions, kept cabin perfect. Found the Dining rooms to be above average in food quality and service. Windjammer can be crowded but always found seating by simply wandering. Main dining was "My Time" at 7:15 pm. We were able to walk right in for our table. Time put us after the 5:15 pm rush and prior to the 8:00 pm seating. Each night when we finished there was a considerable line of guests waiting. Would suggest making reservations ahead in Cruise Planner. Enjoyed the nightly music in several areas. Found bar service a little slow, bartenders not as open or friendly as I expected. Might be over reaching here as I was in the restaurant industry for 40 plus years. Only real complaint I would put forth is the Casino smoke. We considered dining in Sabor but from the time you pass by Photo Gallery, smoke is overpowering. Did not feel we could enjoy dinner. Will state I am a non-smoker so this may only apply to me. Enjoyed Galveston, every minute spent on the cruise, and have high praise for the entire staff. This was our 8th cruise with RC. We have Cuba booked next in Oct. Hoping the Government does not cancel. Read Less
2 Helpful Votes
Sail Date: April 2019
I took my teen son on this cruise from Bayonne during the NYC Schools spring break. It was just the two of us -- my husband had to work. We shared a twin bedded balcony cabin on the 11 deck, midship. On arrival our beds were not ... Read More
I took my teen son on this cruise from Bayonne during the NYC Schools spring break. It was just the two of us -- my husband had to work. We shared a twin bedded balcony cabin on the 11 deck, midship. On arrival our beds were not separated but our cabin steward took care of this while we explored the ship in the afternoon. I'd already booked the bogo for dinners before boarding so we had dinner on night one at Chops and night two at Jaime's. Both meals were good and service was good but a downside was that the teen meet/greet was this first night and at the same time as our dinner. My son never did make friends on board and I felt badly that I did not know in advance that this was going to happen. I would have scheduled the meal much earlier. We did have a strange thing happen at Chops. The waiter could not answer a simple question about the wine. He was unwilling to find me someone who could answer my question. I ultimately did not order the wine. I mentioned it to a ship services person and someone from restaurant services tracked me down at Jaime's to answer the question. I also got a call in my cabin the next day from someone else making sure my question was answered. It was a little overkill but I wouldn't have said no to a glass of wine, which I didn't get. We went to our standing res. at the main dining room on night 3. Everything was great but the waiter, busboy and restaurant manager for our section gave me grief about not coming to the main dining room on nights 1 and 2. I had to apologize. It was strange. The ship should notify the main dining room when passengers have other reservations. It should not come as a surprise .. we are all on the same ship. On night 4 we had dinner in Wonderland and enjoyed it a lot. We enjoyed the shows -- and yes some shows were postponed due to the rocky seas -- better that than someone get hurt. I watched another performance from two of the singers instead. Great voices. We Will Rock You was terrific and we even went back to see the ending a second time. There are so many activities on board -- particularly great for active kids and teens. I really liked that there were so many music venues on board in addition to all the shows. Small complaint that there is no proper library on board. While there is a place marked library -- when I got there -- there was a group playing mah jong -- which is fine but not quiet. Also -- there is piped ship music going on and no doors on the space so at one point there was teens running through. We did have some rough weather and two sick passengers. It's unfortunate but nothing that could be helped. I was glad we both started taking bonine two days in advance of the cruise and were both fine but heard others that were not prepared or fine. In Bermuda we took the $7 one way shuttle to the horseshoe bay beach .. We both got sunburned... the water was cold but not too cold and we were in it quite a bit ... Temps were in the low 70's but the sun is strong! We walked past the crowds to the less crowded beaches and even further to where there were less than 5 people. We had lunch from the counter there and took the shuttle back to the ship. The next day we stayed in the area and explored the storefronts and the little beach there. In Boston we booked the ship's excursion on the Old Town Trolley but because the immigration time had changed due to a later arrival -- our excursion left without us. I'm still not sure how that happened as we were repeatedly told to move everything forward an hour and our immigration time was at 9 -- so we went closer to 10 - which was the time the announcement called us there. It only took 15 minutes but when we went to the meeting place for the excursion (and met another family that had done the same), there was no one there. We went outside and were told that the last trolley left at 10am. I'm guessing that those other folks just skipped the immigration processing? Not sure what to make of it. The cruise rep took our tickets and promised a refund before we got back to the ship -- and he delivered. We walked to the make shift sales tent from Old Town Trolley and bought tickets directly and got on a trolley within 5 minutes. We stayed on board for a couple of hours and then walked to the north end for pizza and cannoli. The ship will not allow you to bring back unwrapped food so don't be like the many other folks who brought backed baked goods and had to dump them at the security desk. I knew better but many did not ... They've complained on the boards and I expect reviews to come may include that info here. Granted the ship could do a better job of reminding people that they can't bring fresh food on board -- but I googled, can I bring baked goods on board the ship -- and easily found this info. Getting off the ship was a breeze as we'd already done immigration in Boston. Yes, we arrived the night before and while another reviewer complained -- we were told it was due to a sick passenger who needed to get off board asap. An ambulance met the ship on Friday night. When we pulled in I got the most beautiful pictures of the Verrazano Bridge and the NYC skyline at night. Read Less
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