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3,329 Royal Caribbean Entertainment Cruise Reviews

We are C&A members, and we've sailed with RC over 10 times. So by no means we are "rookies". Granted this was a charter cruise, but we expected the service to be RC quality. Boy were we wrong. There is an extreme lack ... Read More
We are C&A members, and we've sailed with RC over 10 times. So by no means we are "rookies". Granted this was a charter cruise, but we expected the service to be RC quality. Boy were we wrong. There is an extreme lack of personnel in the general public area. Starting with the Windjammer, the food was mediocre at its best. There were no personnel going around tables to offer drinks from the bar. With the drinking package, one is given a refillable cup, which RC expects one to carry it at all times. That cup has a chip on the bottom, and it allows the person (in theory) to get their drinks from a Coca Cola machine. Well, the problem is that none of the machines were working properly. If one was lucky enough to find a machine that actually dispensed the drinks, it usually was out of most of the drinks, or didn't have ice, or in the middle of the refill would just show a message on the screen saying the machine was out of whatever drink you were serving yourself. As for the midnight snack at the Windjammer, they only serve cold hot dogs and greasy hamburgers that looked like they had been made 3 days ago. Only a small section of the Windjammer would be open at a time, so the lines were absurd. As for the main dining hall, I was not allowed to enter because I had arrived 30 minutes after the dinning time had begun. I had no idea the dinning hall was totally strict with the hours. When we did make it on time, the food was mediocre. How can you mess up a T-bone? It even tasted weird! The cabin was ok, it was an inside cabin with a huge screen that showed the outside of the ship like if we had a balcony. What a waste of resources! The darn thing didn't always work, and honestly, I could have done without the screen. As for the itinerary, I understand it was a charter cruise. But we were in port less than 5 hours. That meant that most of the shore excursions were cancelled without giving alternatives. Read Less
Sail Date October 2019
My Husband and I only had a weekend to be able to celebrate our 10 year anniversary so we decided on this cruise and boy are we glad we did! This short cruise really crams in a lot. We did the key program, drinks package and unlimited ... Read More
My Husband and I only had a weekend to be able to celebrate our 10 year anniversary so we decided on this cruise and boy are we glad we did! This short cruise really crams in a lot. We did the key program, drinks package and unlimited dining plan which I highly recommend but even without those additions this cruise is really great. So much to do on board and very good entertainment going on non stop. We did blue lagoon island in Nassau which was awesome but with coco cay included you don't need to spend extra on excursions unless you really want to. The ship is so awesome you might want to just stay onboard in Nassau. The food in all of the specialty restaurants was really good. Especially Chops. Best food I've ever had on a cruise. The coffee was definitely best from the coffee shop on the promenade. The ride was a little bumpy at times but not too bad. We got a balcony room and it was really great. Plenty of room and beautiful views and our room steward Ketut always kept it very clean. Did the free continental room service to save time on the 1st morning and that was very good and convenient. Coco Cay was amazing!! I just wish we could have stayed there longer. Overall for such a short cruise this was really spectacular and I would do it again in a heart beat and recommend to anyone wanting a really fun short weekend get away. Read Less
Sail Date October 2019
The quality in all means was HORRIBLE! The food quality was terrible. you can easily tell it was just heat up in the microwave and serve to the people, absolutely disgusting. My wife and I didn't even go to dinner the last night. Not ... Read More
The quality in all means was HORRIBLE! The food quality was terrible. you can easily tell it was just heat up in the microwave and serve to the people, absolutely disgusting. My wife and I didn't even go to dinner the last night. Not to mention the entertainment was awful, the music was boring with the worst DJ and band in the spectrum club and boleros lounge. My ocean view turned out to be a window with people walking outside with NO VIEW OF THE OCEAN!! TOTAL RIP OFF for something called ocean view! I have cruised many times mainly with carnival and never had this type of experience. The truth might be since this was a old ship (Majesty of the Seas) the company probably doesn't put any time, effort or quality if it's not a money maker like the newer ships. This is very disappointing because carnivals older ships are still good quality. To be honest, the only reason i had fun on this ship was because i went with a group of friends. If this was not the case, i would have wished i had my money and time refunded. Read Less
Sail Date October 2019
This was our first cruise as a couple after 20 years or so cruising with family. We took our first RCCL cruise back in 1997 and have taken around 25 cruises in that time, around half of them with RCCL. It is sad to see how far this line is ... Read More
This was our first cruise as a couple after 20 years or so cruising with family. We took our first RCCL cruise back in 1997 and have taken around 25 cruises in that time, around half of them with RCCL. It is sad to see how far this line is prepared to go, to erode the cruise experience totally. I'm sure those relatively new to cruising won’t know any different and so don’t know what they missed. First the good. The ship is a physical masterpiece and a tremendous feat of engineering (I work in the ship building business). Despite its size it was very crowded. Embarking and leaving the ship was exceptional with both taking less than 10 minutes. Airports could learn a thing or two here. The not so good. We had a boardwalk balcony (since all sea view balconies had sold when we booked). The balcony was fine, but we would not choose this type again for a couple of reasons. First, there is little privacy and secondly, there is a lot of noise. In our room, the air conditioning was not working and only really got sorted at the end of day 2. For interest, there were quite a few portable conditioners around the ship so perhaps ours was not an isolated incident. We had “my time” dining using the American Icon dining room. It might as well have been called “no time” dining, since there were no times available to book! On the first night, we queued for 30 minutes and once we were allocated a table, waited another 30 minutes to have our existence acknowledged. The food was bland and cold when finally delivered. We checked the menu for the rest of the week to see that it barely changed day-to-day. Under duress we purchased a dining package ($600+]. Here is where we feel RCCL have changed for the worst; the “extra-fee” restaurants are rather good, but basically offer no more than what used to be offered in the main dining room only a few years ago for no more than the cruise fare. We find it ironic that the line describe the eateries (main dining rooms, windjammer etc) as free dining....hmm, I think we have already spent a few $000’s of dollars for the pleasure! Unfortunately, eating in the main dining rooms, is no longer an “event”...unless you think a trip to Denny’s is an event. No disrespect to Denny’s as in fact we had a better meal on our way home there! Whilst we purchased the dining package, it didn’t stop the constant hard sell to buy it (for the first 4 days of the cruise), or to buy a beverage package, spa treatments or to buy a $35 kitchen tour etc. The whole constant up sell is tiresome and intimidating. Just another note, getting anything to eat after 9:00 PM is limited to pizza as even the windjammer is closed by then. Whilst having dinner in the main dining room on the first night, we noticed that the imminent Grease show had been cancelled and moved to day 7. (Coinciding with our dinner reservation on that day). On the second night, the Aqua show was cancelled, then on the fourth night, the skating show suffered the same fate. Ultimately all of the shows were squeezed into the last day. Grease was very good, as was 1887. The headliner show was an acquired taste (not ours) and Columbus we felt was rather poor. Unfortunately due to constant rescheduling we couldn’t see many of the other events as they were showing simultaneously. I’m not sure we will choose RCCL again simply because you can get an identical experience for much less money on lines like Costa and MSC, where the price paid = expectations. RCCL still charge premium prices for an ordinary experience and then have turned the up-sell into the reason for you to be onboard. They are prepared to spoil the experience to chase the last dollar. Read Less
Sail Date October 2019
First of all, let me start off by saying Bermuda was fantastic!! Loved every minute of it. We've always enjoyed RC and we love Bermuda so this seemed like a no-brainer. We arrived on the ship and were happily let on at 10:30 AM. We ... Read More
First of all, let me start off by saying Bermuda was fantastic!! Loved every minute of it. We've always enjoyed RC and we love Bermuda so this seemed like a no-brainer. We arrived on the ship and were happily let on at 10:30 AM. We toured the ship a bit. It was very big and pretty but we were not fond of the narrow halls and Royal Esplanade in general. Seemed quite confined. The stores are broken up and weirdly laid out so they are very congested. Oddly, there was nothing in the store that said "Bermuda." It was all "The Caribbean and New England" so forget about getting any souvenirs that mention Bermuda. We found the clothing choices to be kinda gaudy and cheap looking, so I bought nothing until t-shirt day, which by the way the line was so long it took forever for people to even be able to get in and look as they were only along in a small amount of people at a time. But at least they had shirts that said Bermuda. Very little selection for gifts for kids. Usually I can always find stuff. Not this time. The entertainment was good, but the comedian decided to make it political which turned off half the crowd. I'm not on vacation to talk Politics! We will Rock you was canceled due to the weather, which was understandable. The food was very good, but a very limited selection for Gluten Free people, which has never been the case before. There was a nice area for GF food which had some good things, but nothing on the Esplanade deck. So If I wanted a snack it was a hike, or I had to wait a while and get an entire pizza. The Specialty dining was outrageously priced. Some was 75.00 PP. We skipped it. Now for the worst part...The room. It was so hot an stuffy. The air conditioner only went as low as 68 and you could barely feel it. We called maintenance. It was later in the night. After waiting a long time, we gave up and went to bed. They never even contacted us after that. The bed was rock hard. It felt like a cot. The room was NOT cleaned well. The phone had a layer of "gunk" on it, that my boyfriend had to scrape off. And then we found pills. One was a prescribed aspirin, the other, Alprazolam, a Class 4 Narcotic. Thank GOD we didn't have a kid in there because we found it on the floor. The other was on the sink of the bathroom. After that, my boyfriend, a cop, decided to check the room to make sure there were no more. He didn't find any, but the layer of dust and dirt under the chairs was disgusting. On our departure day, he decided to put a small "x" on the tag of the sheets. We went to breakfast. When we came back, the bed was already made. The "x" was on the sheets still, indicating that he never changed them... for the next people. All I can say is WTH?! Again, we've always had good luck with RC and hope this was an isolated incident. But its starting to feel like quality and quantity are going down hill. We have contacted them about the Pill thing. Hoping to hear back. Read Less
Sail Date October 2019
We have done all the other Oasis class ships and since it was my husbands birthday choose Symphony because it was the exact week. This was our 33rd cruise, we sail on Royal and Celebrity. First off we loved the decor of the ships, our ... Read More
We have done all the other Oasis class ships and since it was my husbands birthday choose Symphony because it was the exact week. This was our 33rd cruise, we sail on Royal and Celebrity. First off we loved the decor of the ships, our room 12290 was great. Loved the location, it had 2 nice size closets and plenty of space for everything. Our room stewart Ferry was excellent. The show were very good, however 2 of them had technical difficulties and were delayed. The service in WJ and restaurants was good, however the waiters have to run to keep up. Bars at times were a little slow. The food was below par. We ate at Hooked, would not recommend it at all. Our lobster was over cooked, however my salmon was perfect. Not worth the money. Solarium Bistro again not that great. The dining room was hit and miss. Sometimes it was ok, other times not very tasty. It seems they have cut way back on putting any kind of spices in the food, very bland. The desserts all over the ship were terrible. No flavor at all. If you were blindfolded and given a dessert you wouldn't be able to tell what it was. The Windjammer was ok, enough choices but you ate a cold meal. Hamburgers on the ship were terrible. We tried them in the WJ, on CocoCay and at Johnny Rockets, nasty! We called them mystery meat....The selection of food on CocoCay was better than ever, plenty to choose from. We being in our 60's could care about going to CocoCay again. It's a family, kids kind of place now. With 6000 people on it not enjoyable. We miss the old, quiet CocoCay. So we will not do any ship this size again. The ship was also very cold everywhere you went. I was happy when day 7 came. Read Less
Sail Date October 2019
This ship Symphony of the Seas does not offer luggage valet. This is the only ship that I had experienced no valet. The ship was beautiful. I have been on Oasis, Allure, Harmony and now Symphony and they are basically all the same. ... Read More
This ship Symphony of the Seas does not offer luggage valet. This is the only ship that I had experienced no valet. The ship was beautiful. I have been on Oasis, Allure, Harmony and now Symphony and they are basically all the same. The best part was the behind the scenes tour. I paid for it but it was well worth it. I felt the windjammer did not have a great selection of food. I have been on 19 Royal Caribbean Cruises and I felt this one was lacking If you play in the casino the machines were average. A lot of jackpots, not me of course. The casino was clean and spacious. Embarkment was a little hectic, lots of lines.It was not organized but when you found the correct line it went fast. Central Park was open for lunch so I didn’t have to fight the windjammer Disembarkment was smooth. No security, they took your picture and we were off. We left to get off ship at 8:30. By 9 am we were at the airport and by our gate. Enjoy but remember no luggage valet Coco Cay was amazing Read Less
Sail Date September 2019
Just got off the ship...great job Royal Caribbean!! My family and I had the best time. The staff members are so friendly and helpful. I definitely recommend cruising on this ship. The food is amazing. Kudos to the waiters & everyone ... Read More
Just got off the ship...great job Royal Caribbean!! My family and I had the best time. The staff members are so friendly and helpful. I definitely recommend cruising on this ship. The food is amazing. Kudos to the waiters & everyone that works in the kitchen. After you eat too much you can head over to the gym and work it all off. The gym was very nice and clean. If you’re able to get up early I recommend going as the sunrises. It’s located high enough up to where you can get an amazing view. There’s so much to see you almost forget how hard ur working after all those food and drinks,haha. For anyone interested in art make sure you save up some extra money for that, because you’re definitely going to see a few pieces you will want to take home with you!! Whether you just want to relax by the pool or you’re interested in the activities they’re is something for everyone! I will definitely cruise with Royal Caribbean again! Read Less
Sail Date September 2019
I was invited on this cruise by my cousin, it was a girls trip. I had been on a cruise before but it had been awhile and I didn't particularly plan to cruise again but so glad I did! We had a blast, the cruise director- Bobby- was ... Read More
I was invited on this cruise by my cousin, it was a girls trip. I had been on a cruise before but it had been awhile and I didn't particularly plan to cruise again but so glad I did! We had a blast, the cruise director- Bobby- was amazing and we barely had a minute of down time the whole trip. Plenty of activities for everyone in our group whether solo or together. Our wait staff was fantastic, we had Ygnacio and Bishal for the duration of the trip and they did a fabulous job of making sure everyone enjoyed their dinner and got plenty to eat- too much! Our cabin steward Rodney was a sweetheart and went out of his way to keep our cabin ordered and get us whatever we requested. The photographers were plentiful and ready to join in the fun, we had 2- Rexwil and David who even got in the pictures with us! So much fun! We purchased the Key as a group and embarkation and debarkation couldn't have been easier. On departure day we were escorted right to the front of the line and sent to the dining room for a lovely lunch while hundreds of other cruisers were still waiting to get on the ship. I had the drink package so plenty of contact with the bartenders and I think they did pretty good work, I never waited long to get a drink and for the most part they were really good. All in all a very memorable vacation and one I can't wait to do again! Read Less
Sail Date September 2019
We wanted to go to Cuba but after booking it we could not go so they gave us a discount to keep the cruise We took it. The Air Condition broke down so did the elevators and Electric for hours They we had no water for 7 hours I fell down ... Read More
We wanted to go to Cuba but after booking it we could not go so they gave us a discount to keep the cruise We took it. The Air Condition broke down so did the elevators and Electric for hours They we had no water for 7 hours I fell down and not one staff person helped me only the other passengers The Bar area was great and so is the food Entertainment so so Not to much to do on this ship at sea only sit by the pool with lack of chairs I called Customer Service and they said they need to investigate this and will get back to me. My friends called Maintenance for their toilet sit was broken and they fixed it with duck tape Really We know this was a old ship but with a foot that was hurt after fulling down the stairs I had to walk up 7 flights of stairs to get to my room with the Elevator not working People with wheel chairs had to wait hours for the elevator to start working again and it was hot Read Less
Sail Date September 2019
We wanted a short cheaper cruise for our Anniversary. We had some gift cards from work to apply to RC to bring the cost down. We had to call RC multiple times and took a month and after our cruise for the cards to be applied. The booking ... Read More
We wanted a short cheaper cruise for our Anniversary. We had some gift cards from work to apply to RC to bring the cost down. We had to call RC multiple times and took a month and after our cruise for the cards to be applied. The booking agent with RC was not the most helpful to work with and was at times rude. We had it noted in our booking it was our Anniversary the day we left yet no one from RC from the cabin steward to the dining room staff said Happy Anniversary until my husband went to the head waiter and told him. We didn't expect any gift or items but a verbal acknowledgement would have been nice since the phone customer support had it in the file when they asked after we had all the trouble with the gift cards being applied if we would like to purchase a bottle of champagne for our anniversary. The main entree food in the MDR was good overall with the exception of the fish which was overcooked and dry. The desserts were underwhelming as we have had much better on other cruise lines. The two best are the chocolate cake they have every night and the grand mariner souffle. We wanted to try the sky pad, lazer tag, ice skating, rock wall and flow rider. The sky pad we heard from another guest was going to be shut down by 5:30 the first day and not open the remainder of the cruise even though the itinerary said it would be open each day on their app. Sure enough it was closed for maintenance but didn't reflect that in their app. The lazer tag also had more times posted in the app than it was really open for so we were unable to try that. The Ice skating was pretty cool but also had limited availability and was fun to try. The ice show was great the best show we saw on the ship by ship staff. It was obvious they were stalling the first night for the comedy show but wouldn't announce that when the comedian didn't come on until 40 min into an hour scheduled show. The flow rider was fun but you could only go a minute or two per turn before waiting a half hour in line again. We liked that the ship never felt crowded or had trouble getting from one end to the other. The promenade was nice and the coffee drink cards well worth it. Other activities were on par with other ships. The comedian and ventriloquist were enjoyable. Overall we would cruise RC again if the price is right but to us it isn't worth the higher price when activities are unavailable more than half the cruise and the food is the same or other lines better. We did not try the specialty restaurants maybe the food is better there for the additional cost. The cabin was clean but smaller than ones we've had in the past but worked for us for a 4 day cruise. The only other negative was the $170 in extra credit card charges in addition to the end of cruise room statement we found on our credit card a few days after arriving home that RC says is credit card validation to ensure it's a valid card. Not sure I believe that they need to charge 5 charges ranging from $9-75 to validate a card. Read Less
Sail Date September 2019
Please forgive my review, I write reports at work that have to be very matter of a fact. So years of that has drained my creativity, but I will try to make this not boring. My wife and I have sailed on Carnival several times and we ... Read More
Please forgive my review, I write reports at work that have to be very matter of a fact. So years of that has drained my creativity, but I will try to make this not boring. My wife and I have sailed on Carnival several times and we have always enjoyed the cruises. But we really wanted to try Royal Caribbean to get a feel for the experience. We went with two other couples and sailed from Puerto Rico to the southern Caribbean from September 15th to September 22nd. We went to St. Thomas, St. Kitts, Antigua, St. Lucia and Barbados. My wife and I have sailed on Carnival several times and we have always enjoyed the cruises. But we really wanted to try Royal Caribbean to get a feel for the experience. We went with two other couples and sailed from Puerto Rico to the southern Caribbean from September 15th to September 22nd. Getting on the boat was easy. We arrived pretty early at around 11 and were on within twenty minutes. We checked our big bags but carried our little ones onboard. Rooms weren't ready until 1330. So we had to lug our smaller bags around. Not a big deal but something to keep in mind. Also we did bring a power strip as outlets tend to be very limited on ships. They called us down confiscated that from our big bag. I've never had that happen before and it was a little disappointing. We were in balcony 7646. Overall the stateroom was very nice. The bathroom was a bit smaller than we were used to but I feel like Royal Caribbean has more mirrors in the room itself so it despite the smaller bathroom, I felt like it was easier to get ready in the mornings and night. The TV only had a few channels that weren't Royal Caribbean, I think they had a bunch of Royal Caribbean channels, a couple ESPN channels, some news, BBC and a few others I've never seen before (variety type stuff). I would have liked a movie channel or something (they do have expensive pay per view). We aren't ones to spend a lot of time in our room, but we could never find something to watch we were getting ready, relaxing for a few hours or going to bed. Our stateroom attendant Liliana was just lovely. We aren't too needy so we didn't ask for much but still I feel like she went above and beyond for us. It was the first cruise for one couple we were with. After the first night we didn't get any towel animals. They asked Liliana about it and we were told that Royal Caribbean was discouraging the attendants from doing those every night as people would tend to "collect" them throughout the cruise and they would run out of towels. But Liliana made us a deal, she'd do them but we'd have to let her reuse the towels every day. For the next six nights she made us some awesome creative animals. It was a small detail, but made us happy. Overall I enjoyed the ship. The previous biggest ship we had been on was the Carnival Breeze and the Freedom of the Seas is quite a bit bigger, tonnage wise at least. I think it holds a similar amount of guests to the Breeze and overall felt less crowded. I spent a lot of the cruise comparing the two ships in my head. I think the Freedom of the Seas wins out. The Royal Caribbean ship has a lot more decorations, attention to detail, amenities ect. Plus the less crowding is a definite plus. One thing I will say, the Carnival ships I've been on seem to "flow" better as far as the interior goes. I can't really put my finger out it, the Carnival ships just seem easier to explore. Whereas the Freedom was more set up like a mega resort in Las Vegas or something. Everything is there and beautiful but it's more straight to the point and has it's own place. The ship and facilities were well maintained. Given that the Freedom is 13 years old now, there were a few spots where you could see rust or the carpet was getting worn but nothing major. I believe the ship is set to go in for a refurbishment so I'm sure they are going to do some updating. Pools on the Freedom were much bigger than I'm used to. Even on busy days, they would get crowded but we never had trouble finding somewhere to sit. One thing that bugged me is the adults only area isn't particularly well marked and since it is on the same deck open areas as the pool, a lot of families ended up there. Staff would ask kids to leave the pool, but they seemed to tolerate them if they were with adults in the seating area. That didn't really bother me, but I do like how Carnival ships secludes the adults only area. All the employees were great, we didn't have a bad experience with anyone. The bar staff was fun, activities people did their best to make sure everyone was having a good time and our waitstaff was just phenomenal. The food was… well the food was cruise ship food. We definitely had some good meals but after a week it all kind of starts tasting the same. We ate at the dining room two nights, did two nights of speciality restaurants and did the buffet/pizza the rest of the time. The stand out for us was Chops. It was a fantastic meal for the money. We also tried Giovanni's Italian restaurant. The food there was good. But they do dinner Italian style with long breaks between courses. So budget at least 2 hours. I'm sure they would bring things out faster if you asked. We didn't and by the end we were getting pretty bored and ready to leave. The dining room was about what I've experienced in the past. Maybe a step above Carnival in food quality. We got the drink package. I always consider it money well spent since we had at least a couple drinks everyday (and a lot of drinks a fews days :P) My wife is a fountain diet coke fanatic so she loved the coke free style machines shattered around the ship. They did a good job maintaining the machines, only a couple times did we run across machines that were out of service and later they would be back up and running. Shows were good. My wife and I missed the two comedies. The other couples went to one and said he was really funny. We did go to a hypnotist that was pretty entertaining. We also saw a Broadway type variety show. We weren't Broadway fans so we thought it was just OK. If you are a fan you'd probably get a lot more enjoyment than we did. The standout was the ice skating show, that was just amazing. Arrive early because that filled up fast. The ports weren't my cup of tea. I won't ding them for this because I knew what I was getting into. Personally I prefer large ports in big areas. My wife enjoyed the ports more than me. She loves the smaller islands so this was her dream cruise. Given that these ports were in smaller Caribbean nations there isn't a ton to do unless you leave the port on an excursion or take a taxi to do some sight seeing or something. Every port was similar, a handful of shops, maybe a restaurant or two. Some you could walk into town if you wanted. The best by far was Barbados which was absolutely beautiful with great people. We did not enjoy Antigua, everywhere we went we were hounded by taxi drivers and vendors. It's part of cruising to have people to try and sell you stuff but this was over the top. For example after probably turning down 30 tours in port, we ventured a little bit into town. One point immediately when we stepped out of a store just outside the port, two cab drivers approached us after telling them no, a vendor tried to sell us stuff, then immediately after another cab driver stopped, got out and tried to get us to do a tour. And these people would not accept a simple no thank you, they would follow and hound you with their sales pitch. I've never experienced anything quite like it. Maybe I was missing something culturally but it wasn't enjoyable for me. All and all it was quite enjoyable. We will go on Royal Caribbean again. But next up is Norwegian. Read Less
Sail Date September 2019
It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not ... Read More
It was very obvious that Royal Caribbean has cut costs on a lot of stuff. I am not sure if it was just this ship (should be the best since it was the most expensive) Or if Royal Caribbean just cut costs everywhere. Food quality was not good and was the same almost every night, Cleanliness of staterooms and ship where bad, Not kept up with maintenance, Hallways smelt like mold, Feces on my toilet after asking them three times to clean it from previous people, All the way down to not having towel animals made every day only 3 days of it (this does not cost money should do every day my kids enjoyed it). Staff did not have to work for tips since it is added on to EVERYTHING (even the electronic bar that made our drink) so they did not have to work for the money which definitely showed. There used to be different shows everything with NO reservations. Now there are reservations with the same 3 shows 2 of them being musicals which we do not enjoy we like more circus olay stuff. No seating the first day at breakfast so had to wait with food until someone stood up and we could get their seat. If I hadn't cruised with royal Caribbean before it would have been an okay trip. But VERY disappointed because I knew how good they used to be and it was not that great. Read Less
Sail Date September 2019
First can't fault much about the ship it's self only the staff seem to look after the american Porto rican and costa rican guest well and ignore the European guest. Did not like how the suite guest were treated like royalty and ... Read More
First can't fault much about the ship it's self only the staff seem to look after the american Porto rican and costa rican guest well and ignore the European guest. Did not like how the suite guest were treated like royalty and us common guest look down on. The food had a great choice every service but the quality i have had better on smaller ships. The service was not as good and what put me off the most when sitting down to dinner in the evening all very posh until you asked for a coffee after your meal and it got served in a mug not a cup as on most ships very strange. The cabins were very nice and clean and comfortable only saw our cabin steward once the whole week. The entertainment very good and lots of choices. The main thing i dislike with the company at Miami was embarkation and the worse one was disembarkation was like a mass of people all fight and pushing to get off and we ordered an lyft taxi from the port waited over 2 hours for it to arrive they had sent 6 different cars to us all were stuck in a mess traffic jam into the port nightmare. A very expensive ship and the service i have had better of other cruise lines . I have done royal Caribbean now and would not do again ship to big and not for us Europeans. Read Less
Sail Date September 2019
Wanted trip to Alaska, friends were going. Didn't realize how enormous ship was (meaning huge lines for the inadequate number of elevators, time-consuming just to travel to and from cabin to everything). On other cruises, I knew I was ... Read More
Wanted trip to Alaska, friends were going. Didn't realize how enormous ship was (meaning huge lines for the inadequate number of elevators, time-consuming just to travel to and from cabin to everything). On other cruises, I knew I was being squeezed for extra money--on this cruise, it felt like I was constantly being held up by my ankles and shaken for every last penny. The extra-cost Jamie Oliver's Italian restaurant made Chef Boy-ar-dee look good (although Chops was excellent and worth the up-charge). Royal Caribbean apparently believe that they absolutely MUST pipe in loud and unappealling musis to every corner of the ship at every hour of the day. There was literally not restaurant, hallway, bar, or any other venue that did not have constant music being blared over the loudspeakers. There were only two "Alaskan" ports (Juneau and Skagway). To say they had the feel of Caribbean ports would be an understatement. They looked exactly like ports in the Caribbean because the VERY SAME jewelry stores were right there in your face--the owners summer in Alaska and winter in the caribbean. The Yukon Pass train in Skagway was a wonderful excursion, but for the most part the two ports felt like pure tourist trap. Technically, I can say I have been to Alaska but it certainly doesn't feel like it. The day we were supposed to be touring the glacier was too foggy to visit it, so no glacier (but it sure looked like a lot of other ships were going to it and heading back from it while we bided our time "whale watching"). The food in the dining room was mediocre (which surprised me based on our prior RC experience). More drinking than I expected on an Alaska cruise (it felt more like a caribbean party boat). We put our luggage outside our door the last night, properly tagged, as instructed. In port, all but one of our bags had been off-loaded to the right area. We didn't find our last bag in time to leave for our flight, and we filled out the RC form. My attempts to find out about the bag through the customer "service" line was an exercise in Kafka-esque futility. The on-line process they require has proven meaningless. Nearly two weeks after RC took custody and control of our bag, we have now information about it (it was highly distinctive, impossible to overlook if someone actually looked for it). Trying to get information from RC has proven to be an utter waste of time. I can't imagine ever taking an RC cruise again. Read Less
Sail Date September 2019
We were looking for a 4 or 5 day cruise. The price was right and the itinerary (Costa Maya and Cozumel) was perfect. We had been in this ship in October 2016 and it has since been refurbished. IRoyal addressed many of our concerns over ... Read More
We were looking for a 4 or 5 day cruise. The price was right and the itinerary (Costa Maya and Cozumel) was perfect. We had been in this ship in October 2016 and it has since been refurbished. IRoyal addressed many of our concerns over the last trip. Activities and entertainment on board was quite good. The food was way better. The new Cruise Director was 100 percent better than the last one. "Tornado" Tayna was everywhere along with her activities manager. Their team was exceptional. Plenty of things to do, The Gym however even though updated was still tight. The air needs to move in there and the update didn't address the stuffiness of the area. The rooms are nice, or Stateroom attendent was exceptional and so were our waiters.. Aside from meeting the dining room manager once, we never saw him again. The food though was very good as mentioned before. The rock climbing wall was put in and the pool area was updated. Plenty of room and chairs to catch a tan. We have one more booked on this ship out of Florida before it heads to New Orleans. For what was the largest ship in the world and now considered Royal's dinghy it still gets the job done. Fantastic vacation. Read Less
Sail Date September 2019
Note: Hurricane Dorian had just gone through a week beforehand so I am not going to base any of my review on the Nassau Port beach areas or initial expectation of beach enjoyment rather, I will focus my review on the Navigator, Nassau, ... Read More
Note: Hurricane Dorian had just gone through a week beforehand so I am not going to base any of my review on the Nassau Port beach areas or initial expectation of beach enjoyment rather, I will focus my review on the Navigator, Nassau, & Coco Cay's activities and amenities. We had booked beach/ocean excursions but canceled after the hurricane knowing that the water would be full of debris and not clear. It's a good thing or we would have wasted a lot of money. Myself & 18 Year Old Daughter Ocean View Room - Deck 2 Budget Trip to Enjoy the Ship & Ports - No extra packages etc. We literally wanted to sit by the pool and on the beach. First, the Cons: Ship: The ship is showing signs of wear and tear, seats in certain venues are worn and look rough. Cushions on the deck in the Solarium are stained and as the fabric is a solid, light color, it has a particularly "nasty" vibe on the cushioned couple's lounges...if you know what I mean. (Hey Designers....the cushions would be better off with a printed fabric.) The Solarium pool is a little worn and the fountains never worked while we were there. On cruise days, there just wasn't enough shaded seating as an option on the decks and if you didn't get there early, there wasn't enough seating around the pools, period. We spent a lot of time looking for pool seating then heading indoors so as not to get burned until people would disperse for activities. Seriously, there was NO music at the Solarium, no steel drums, no dj, nothing...just this weird dead air silence or chatter from the people laying about. We could hear music from the other pool but if you didn't want to share the pool with kids, you didn't get the fun entertainment or music at all. There wasn't enough music on board in my opinion. Cabin: Let me say, I was hesitant about our cabin location but I LOVED it. This was a budget trip but I can't do rooms without natural light so I spent more on the OceanView but didn't choose our room. Our steward was super nice and kept our space very nice but you could tell that she was just "done & over" the whole thing. We made sure to leave her a nice tip and try to keep our space clean. I felt that we may have been in her way a lot. As for the room, we had 2 twins set up and everything in our cabin was perfect except, 1. there was mold growing between the glass and wall in the shower behind the seal, not a place that can be cleaned. (poor design) 2. The decor and linens are starting to look worn and there are a lot of stains on the whites. 3. Our window stayed pretty dirty which hindered our view.....we couldn't tell if it was between the glass or outside but it's probably because it was so low to the water. Food: Windjammer had too much repetition, especially at breakfast and lunch. The food seemed to be geared toward the kid's palate, not adults as much. This is probably a good way to get cruisers to try the elevated dining but be prepared for that if you plan on traveling on a budget. The "American" food choices were a bit bland while the "International" foods were sometimes oversalted, especially the meat at the taco bar by the pool.....add rice and beans to subdue that. Also, if you like chocolate, you are going to really be searching the ship, there wasn't a lot. If you don't drink a lot of alcohol or sodas, buying a drink package is pointless but be prepared to have little to no selection for beverages. On day one, the Windjammer had coffee, hot tea, water, ice tea, lemonade, and oj, after day one, I only saw coffee, hot tea, water and apple juice (watered down)....you had to really hunt down water as the dispensers were often empty. It's difficult to refill water bottles at the dispensers but quick tip, if you go to the soda dispensers, they also have water and you can fit a water bottle under the spout. The hot tea selection is pretty decent so if you can find ice (good luck) you can make a decent ice tea....bring your own reusable bottle/cup or you will struggle to stay hydrated. Entertainment: Again, more music on the Solarium deck please! Also, throughout the ship, there needs to be more music during the daytime. The rest of this con is personal preference as entertainment is so subjective. Much of the Promenade entertainment felt very "middle school pep rally" except the live bands across from the Cafe Promenade...they were awesome even though you had to stand in the walkways to watch. The library needs to be repurposed; I was told that a lot of the books get thrown out when there is a shipboard virus or people walk off with them so it was really a sad sight to see almost empty shelves. This would be a good space to display more art, have a coffee house vibe, or even just some sort of interactive space. If you are a solo traveler or have a travel companion that is introverted, plan on a lot of people watching as most activities on board are hard to enjoy solo. Nassau - Since we canceled our water activities, we decided to explore Nassau by foot and have lunch at Senor Frogs (go see Michael, he's great). We explored the Straw Market and walked around the town a bit. There is a LOT of aggressive souvenir selling, most of which are repeated items, look for local artisans that are sitting and making and buy from them then just say no thank you when you are finished. On the walking paths, a lot of "high end" shops with "callers" from all sides. If you are traveling with small children or those who have sensory sensitivities, this can be overwhelming and scary. We decided after several hours of being called after ("Mami, can I be your son-in-law!" was constant) it was time to go back and just enjoy some quiet pool time. Ok, Now the Pros - If you are traveling with kids, this is the ship for you!!! Ship: The waterslides, flowrider, rockwall (early before it gets hot), courts, putt putt golf, pools, WATERSLIDES, game rooms, ice skating rink (bring long pants and socks), laser tag, splash parks, teen rooms, WATERSLIDES are AMAZING!! Did I mention the waterslides???? I'm almost 50 and I LOVED them, totally went on them more than you can imagine. If you are are traveling with kids, you are going to have fun. You can even sit in the pool and watch family friendly movies after dinner. The side balconies on the 4th deck and deck 3 are the best places to hang out when the ship arrives and leaves the docks....it's just beautiful and gives that windy "I'm king of the world" feel. If you don't mind being in full sun, there are a lot of upper deck areas to enjoy the view the ride. However, if you need to be indoors because you fry crispy in 10 minutes, head to the Cosmopolitan during the day, it's practically always empty and has a gorgeous view from the top with wrap around windows. You can take your drink up there, a journal, book, sketch pad and have hours of uninterrupted solitude with a great view. Food: If you aren't eating at the Select Restaurants on board but are tired of the Windjammer, make sure you go to the dining room! Their food is top notch and if you get Rob & Felix as your servers, you are going to be pampered. Don't feel bad if you want to order 2 desserts or appetizers, it's totally worth it. Do it! Never leave the dining room without experiencing the creme brulee....if you don't get it, you have missed out. I've decided that anytime the dining room is open when I am on a cruise, I will be there. It saved the food experience for our trip. The taco bar by the main pool is a tasty alternative to the lunch in the Windjammer but their meat tends to be on the salty side so make sure that you get a little extra beans or rice to cut that and some lime and you will be happy! Entertainment: If you are planning a cruise and you love art, add an art budget to your allowance....oh my word, the art auction by Park West was the absolute best fun. I didn't have it in my budget but I left with 6 authenticated, signed art prints in hand and I'm waiting on my Anatole Krasnyansky print to arrive. I just kept entering raffles and participating in the art games and I'm stoked that I came home with so much artwork. I have a few that I like and I've got gifts for Christmas! Look for the piano man in the elevators, that's a lot of fun. Go to the shows....some are hokey but Showgirls was great! We saw their last performance but I'm sure it will be replaced by something else equally great. I enjoyed the Latin dancing and music on board BUT would have loved to have someone to dance with...they need to add professional dancers (like in Dirty Dancing) to dance with solo cruisers because otherwise we have to sit and watch. :( Go to the late night dance parties if you like pulsating dance club vibes on a low key level. I noted that there were a lot of in-bar activities during the day; game show type games, karaoke, bingo, wine/martini/whiskey tastings, and most were geared towards couples. Coco Cay - IF YOU HAVE KIDS>>>>>>>WOWZA! The splash park, waterslides, pools, etc are amazing, you will have a blast. It's a waterpark on an island. Plan on spending the whole day the same way that you do at a waterpark....bring your sunscreen and just let the kids RUN. Read Less
Sail Date September 2019
We went on this cruise to go to Bermuda. To start our cabin was 9692 right across from the service elevators. There was noise and the cleaning cart outside our door everyday! We booked our room through RC and was told by the travel ... Read More
We went on this cruise to go to Bermuda. To start our cabin was 9692 right across from the service elevators. There was noise and the cleaning cart outside our door everyday! We booked our room through RC and was told by the travel agent was a great room! We tried to change rooms but were told they were sold out. The food was not good! So disappointed in the windjammer for breakfast. We tried all the other restaurants for breakfast and they were all mediocre. The entertainment was not what we had hoped for. Most of the shows we have seen on other RC ships have been fantastic. The best show was the comedian Kiwi Rogers! The “Gift” was an odd show and hard to follow. The only thing that was good were the special effects. Spectra’s Cabaret was way out there! Left the show after 15 minutes into it. The show “We Will Rock You” started out with a modern twist. It was long, one hour and 50 minutes. Too long in my opinion. It was good in the end with all the great songs from “Queen”! The last show we saw was “Revoiced”. This was good but too long too! The shows were geared more for an age group of 20’s to 40’s. The age range on this trip was 50’s to 70’s. The ship seemed crowded even though it is a smaller ship then Allure. The Allure ship didn’t seem crowded and the food was much better! Read Less
Sail Date September 2019
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise ... Read More
Our holiday was for myself, my husband and my three sons (17, 22 and 25) in two parts booked through cruise.co.uk. The first part was a 10 day, all inclusive tour around China. Our second part of the holiday was a seven day cruise aboard the Voyager of the Seas which we boarded at Hong Kong. I have cruised many times with Royal Caribbean and have, in fact, been on this actual ship. All previous cruises have been excellent and of an equally great standard that I have come to expect from Royal Caribbean. On this part of the holiday we were joined by my parents who had travelled separately to Hong Kong in order to enjoy the cruise with my family. At no time were we informed that this ship was about to go into dry dock for a major refurbishment and serious repairs STATE ROOMS When booking this holiday with cruise.co.uk, we explained that while we were happy for my three sons to share a room, they were adults and, putting it bluntly, quite large! Adam understood our requirements and sold us a balcony grade cabin for myself and my husband and a panoramic suite that could sleep 6 for my three sons to share. At the time of booking Adam explained that he could not get a room number for the panoramic suite although he guided us to the ‘deck plans’ and explained it would either be state room number 1804 or 1814 on deck 12, just a few doors down from our state room. He explained that although room 1814 was officially a disabled cabin, it had much larger floor space so would accommodate my three sons. On our invoice, we were never provided with a room number for this room. We paid more for this room as it was so much larger. Upon arrival on the ship, my sons were allocated room 1852 which while panoramic, was not a suite that slept 6. The staff told me it could sleep 4 although we soon found out that with only two beds and one small sofa that could only be converted into a single bed, it only could sleep 3. The floor space was exactly the same size as our balcony grade cabin. The staff were very unhelpful explaining that there were no other rooms available as the ship was full to capacity. We later found out that there were actually 400 rooms unallocated on that ship that week. We believe we were miss sold this room under the pretence it was bigger than the balcony grade cabin and could sleep 6 people. We most definitely paid more money than our balcony grade cabin which was the same size. We expect to be reimbursed for this. LIFTS We were on the 12th deck so obviously lifts were a necessity. On day one, all of the panoramic central view lifts were suddenly covered in a green netting that stretched from the top deck to the bottom. We were informed that they were being repaired. We established, by talking to the engineers and taking photos and videos that these lifts were NOT under repair but were actually being ripped out in readiness for the ship to go into dry dock in a week’s time. Two of the other lifts didn’t work at all and one of those broke down completely within a couple of days. One lift wouldn’t go passed deck 10. Being on deck 12, I’m sure you can understand the inconvenience this caused not to mention the sight and noise of workmen carrying out a complete rip out right in the middle of your holiday FOOD - Windjammer There are many areas where food can be obtained and the Windjammer Restaurant is the self service restaurant on deck 11. The food looked plentiful and nicely presented however, it was nearly all cold and on occasions, undercooked. We were told that hot plates were no longer working and some of the ovens were soon to be replaced. This response did not help us in any way at all. My husband was continually frustrated to get a plate full of food, find a seat to sit and eat it, only to find it cold and disgusting. It was then that we noticed the lack of staff in the restaurant. Plates were not getting cleared away from tables, spillages were having warning signs placed over them but not getting cleared up and the water/tea station was continually unmanned. FOOD - Johnny Rockets We decided the only way to get a decent hot meal would be to pay the additional price in order to visit one of the 4 speciality restaurants on board. Unfortunately, this was also a disaster! We visited Johnny Rockets - a burger bar restaurant with a $10 surcharge. The place had few customers, the waitress spoke very little English and the chef was busy fussing over one beef burger when we walked in. We sat at the counter and tried to order - the waitress could not understand why we would want our fries WITH our burger - surely we would want them as a starter? We looked around and could see other guests munching on just chips and overheard them all complaining about when their burger was going to be served. This restaurant was advertised as an authentic, American burger joint yet the staff had absolutely no idea how burger and fries were meant to be served and consumed! We waited 25 minutes for the chef to cook the burger - we watched as he used his spatular to scoop up a raw chicken breast, slap it on the griddle next to our burger and then proceed to turn our burger with the same spatular. I don’t think any more needs to be said about Johnny Rockets other than it was a total let down. Again, staffing seemed to be the issue. FOOD - Sapphire Restaurant We had booked my time dining. This means that you can reserve a table the day before. This is a practice that I have often used and has always worked efficiently in the passed. On this cruise however, the queues of guests outside the restaurant all waiting to be taken to their pre-booked table was ridiculous!. You expect queues outside the other restaurants when there are allotted seated times - often a hundred or more guests would be waiting for the 6pm sitting and would then all be let in at once. But you do not expect this in the ‘my time’ dining room. Yet again, lack of staff was the issue. Once shown to our table we again experienced a lack of staff - no wine waiter or water waiter. I got up twice to get my own water. The one waiter we had was very over worked. When food arrived after a long wait it was often cold and inedible. We complained several times and eventually the restaurant manager, Ellen came to our table and listened carefully to our grievances. We told her we would be unable to risk eating in the restaurant again and would have to purchase the food package which enabled us to eat at the speciality restaurants at an additional surcharge. Ellen almost begged us to give her another chance to prove the restaurant was worth another visit so two days later we tried again. Firstly, the seven of us were showed to a table that could only sit five people comfortably yet they had squeezed seven place settings on. We complained and were moved to a table that could comfortably seat 12 guests although was only partially laid up for eight. Again, we had to serve ourselves water and again the wine waiter had to be called and called and when he finally arrived asked US to write what we wanted on his pad as he couldn’t understand English!!! Our meal was late and the starters were cold. We complained again but was told this time there was a severe shortage of staff and that everyone was doing their best. This was really not acceptable and made our complete dining experience on the ship appalling. FOOD - CHOPS GRILLE As the food and service was so appalling on the ship, we had no option other than to pay (at a considerable cost of £380 - invoice enclosed) for a ‘food package’. This entitled us to eat at the three main speciality restaurants over three nights. Unfortunately it appeared that most guests had the same idea so Chops restaurant was so busy we were only able to book the whole family in for one of the nights. We wanted to book for our last night but they had already filled their books by day two of the cruise!. Our experience in Chops was what we would expect from Royal Caribbean - food was beautiful, staff attentive and service fast. What a shame the rest of the ship couldn’t be like this and what a shame they were so booked up that we couldn’t enjoy good food on our last night FOOD - IZUMI Another of the three specialist restaurants was Izumi, a Japanese restaurant. Food here was very good - we noticed most of the staff from the Captain’s Bridge were in there. Unfortunately service was appalling. It took ages to get a drink and even longer to get the food. We wouldn’t have eaten in there at all had we been able to get a table at Chops FOOD - GIOVANNI’S TABLE The last on the list of the three specialist restaurants. Menu seemed limited and again service was far too slow. Our booking was for 8.30pm but we were left standing for 15minutes while the maitre d took someone’s order. Again, short staffed. STAFFING After realising that most problems encountered on our ship were due to staffing, we decided to complain at the main desk. Queues here were always long but after a 30 minute wait we were finally seen. It was established that the ship was seriously understaffed due to another cruise liner enlisting the more experienced staff in order to ensure their maiden voyage did not receive any criticism! We were assured that the staffon board were qualified although some were new to their positions. When we started speaking to staff, it came to light that a large proportion of staff had originally been ‘cleaning staff’ who had been bumped up recently to fill in for the short fall in serving staff. This would account for the amount of staff unable to communicate with us due to their lack of English. It would also account for the poor service being received in every area of the ship. In the spa area there was only one hairdresser working and he informed us that he had originally been contracted to work until December but had only recently been told that the ship was going into dry dock so would be leaving his position then. He said that the other hairdressers and spa consultants (there was only one who could give pedicures) had all left the ship back in Hong Kong SHORE EXCURSIONS One of the most important aspects of a cruise is the shore excursions. These excursions are advertised a few weeks prior to the cruise departing via an online brochure. The information available is fairly minimal. It should be noted that most excursions were marked as ‘booked’ before we even boarded the ship. It was established, once on board, that this wasn’t the case but unfortunately led to unreasonably long queues of guests trying to book tours at the tour desk. As it was unclear which tours would be the best to choose, we decided to attend the one hour meeting held on the first day in the ship’s theatre. This meeting is normally held by the cruise director where they explain in detail the different tours available, show a video of passed tours and generally help sell the excursions. If you are unable to attend this meeting, there is always a video on loop on your state room television. Ufnfortuanlaty, our tv didn’t work at first and once it did there was absolutely no mention of any of the tours on any of the channels - we complained at guest services but they were unsure what we were talking about. I assumed that possibly cruising to Vietnam was quite a new thing for Royal Caribbean and they were yet to produce a promotional video (?). Whilst still unsure what tours to book, we decided to attend the meeting in the theatre - this was a total waste of time as the cruise director was not on board. As a replacement, we were presented on a stage with a gentleman that spoke very little English. He embarrassingly read through the information brochure we had been given and showed some photographs that were also already in the brochure. He could provide no additional information and was unable to sell any tours. We complained to guest services who explained that the main tour manager was not on board the ship. All of the tours were very expensive so we wanted to choose the right ones. There were five of us (seven including my parents) so this could prove to be a costly mistake. We queued at the ‘shore excursions desk’ but was greeted with another member of staff, who while friendly, really didn’t have a clue about the difference between the excursions. It was quite apparent that Royal Caribbean were also using the cheap option when it came to docking the ship and rather than dock at the more expensive ports, were docking at the cheaper more industrial sites. This in turn pushed the price of the tours up as buses had to be taken with at least a two hour journey to get to any destination. To add salt to the wound, on our final day at sea, once we had sailed well away from Vietnam, the tv in our state room started to show videos of the trips we could have gone on! It was such unnecessary incompetence and due totally to a lack of staff CLEANLINESS OF THE SHIP When a ship docks and guests disembark for a day’s tour, it is normal practise to clean the boat and carry out necessary repairs whilst all is fairly quiet on board. This did not happen once during our whole cruise. It became quite obvious that no one gave a damn about the condition the boat was in or the cleanliness of the boat. Windows were left filthy and rust was evident everywhere. The ceilings in the main dining room were damp and stained and gave a general impression of a very unhygienic area to eat. Plates, cups and old food was constantly being left lying around and tables were rarely wiped. As well as the lifts being out of action there was also a problem with the air conditioning and constantly we would be tripping over portable air conditioning units placed around the ship. The outside of the ship was a total mess too and not once was the pully system lowered to clean the outside windows or ship. It was also very noticeable, as a previous guest with Royal Caribbean, that no effort was being made on the ship. No speciality events were on offer or any of the little extras that are normally available to guests. Small things like changing the ‘day of the week’ plate within the lifts was never done - each lift had a different day in it! It was made so very apparent that all the staff just couldn’t wait to get off the ship as they were feeling very overworked and harassed. We frequently heard guests being rude to bar staff simply out of frustration at not getting served. We had purchased the drinks package at a total cost of £1200 but it was useless trying to get a drink within half an hour. Where a bar would normally have at least four or five working, there would be only one. All the above is understandable for a ship about to go into dry dock but totally unacceptable to guests on board who have paid full price and expect the best attention, top quality food and comfortable and beautiful surroundings. What was most certainly not expected nor acceptable was shabby, poorly maintained surroundings, substandard food and poorly trained, inattentive staff. I ensured that I followed the complaints procedure and at every chance made my grievances known. A member of Royal Caribbean staff, on my very last day of cruising, offered to send me and my family a voucher off a future cruise. This offer was declined as I felt it was insufficient compensation. Regardless, the vouchers have been sent through to my email address and I, in turn, have returned the email rejecting these vouchers. I find the offer of the vouchers particularly insulting as one of them was for £1. I believe I did not receive the holiday I paid for so I have made an official complaint. I am seeking full compensation for loss of enjoyment, inconvenience, disappointment, loss of value and out of pocket expenses. I included photographic and video evidence in support of my claim and also some of the receipts for out of pocket expenses. I am hoping they respond within 7 days....we shall see Read Less
Sail Date September 2019
Went for our 1st anniversary. Grouchy workers, we got yelled and snapped at us several times. The specialty restraunts just ignored us and wouldn't open the door. The specialty restraunts are very rude and treated us like we were too ... Read More
Went for our 1st anniversary. Grouchy workers, we got yelled and snapped at us several times. The specialty restraunts just ignored us and wouldn't open the door. The specialty restraunts are very rude and treated us like we were too poor to be worth their time. We felt discriminated against. We had chunks of old food on our plates and silverware 3 times. I got food poisoning. They tried to scam us out of our non refundable excursion. They said we were an hour late when we had walked straight from our room with the clock we are supposed to go off of and confirmed the time. They tried to do rhe same thing to my brother on another cruise. The customer service was so bad I was in tears. I dont know what happened. I went with royal before and it was ok. We will never go on a royal Caribbean again. Read Less
Sail Date September 2019
We booked this originally when we were supposed to go to Havana. When that got cancelled, we should have taken our money back when offered instead of taking the half price cruise. Big mistake. With the hurricane coming, they ended up ... Read More
We booked this originally when we were supposed to go to Havana. When that got cancelled, we should have taken our money back when offered instead of taking the half price cruise. Big mistake. With the hurricane coming, they ended up changing out itinerary again. Despite this, they wouldn't let us cancel. We were stuck going to the Bahamas, the very same place getting devastated by the hurricane... The ship itself is the oldest in the fleet. We were willing to take it to Havana, but it is unsuitable for any other journey in my opinion. The amenities are few and far between. The one tiny pool was full on the one day we were "cruising" (I will get to this later) despite the ship being half full. The food was not up to the standards I've come to expect from Royal in both the windjammer and the fancy dinners. Now onto the worst experience part: Day 1: We get on the ship easily enough, get some drinks, go to the windjammer. Here is where the fun begins. We were accosted 2 times to buy their steak house dinner in a matter of 10 mins while trying to enjoy our lunch. I don't know about you, but I like to be left alone when eating my meals. Moving along to later that afternoon. We are in our tiny cabin resting and we finally get our find our bags which were delivered to the wrong room. My wife goes to take a shower and the bathroom floods. I go to the front desk to ask for help and to possibly move to another cabin (since the cruise was half full). They call maintence which responds quickly enough, but we were told that they were still waiting on passengers. "We don't know if we will have any open rooms". The cruise was half full, they knew it was going to be half full. We didn't ask for an upgrade, just a lateral move. They never followed up. At dinner, the food was underwhelming and we were accosted a third time that day to reserve their steakhouse dinner. We still hadn't left port that night because we were loading supplies for the Bahamas. Fine with us. We were happy they were making an effort to provide aide. If we only knew what that meant for the passengers. That night in the AM the ship was rocking and rolling on the waves as they went full speed to the Bahamas. I don't get seasick, but that is difficult to sleep through. Day 2: We are anchored outside the Grand Bahama Island the whole day offloading supplies. This is causing the whole ship to shake as they gun the engines to keep us straight. So we were really "cruising" at all. It was blazing hot and the pool was packed full. No wind to enjoy from a moving ship. The other passengers were all malcontent as well from being forced on this ship causing a very tense atmosphere. Thank god their spa was run by a third party because it was the only enjoyable hour of the cruise. At lunch, for the fourth time we are accosted by the steakhouse. My wife polietly said, thanks, but we already know about this, we are not interested. The guy starts to walk away and then turns around to give us another pitch! I with my mouth full of food, put my hand up to stop him. He decided this was a very rude action and made a snide comment about waving at him. That just the icing on the cake. It confirmed to us that not even the crew wanted any part of this cruise. Dinner was okay (besides the shaking mentioned earlier) but they were missing ingredients for my wife's entree and they didn't seem to know about it or care to inform her before she ordered it. The show was good, but since everyone was malcontent, the crowd was very lifeless. Day 3: Port of Nassau We were not interested in getting any excursions due to the hurricane so we got off the ship briefly to call home. This is the only time the pool was empty, so we were able to enjoy a relaxing swim. Dinner was actually good for once. We didn't really take offense to anything that day because we grew used to the standards of this non-vacation. We did order an excursion in Miami that would take up part of the day and drop us right at the terminal to fly away. Of course this was cancelled, leaving us 8 hrs of nothing to do in Miami. Once again, we were just used to the awfulness. Customer Service: We logged our complaints with their customer service line. They didn't care. Just told us, nothing we can do. Well there is something we can do, and that is not book a cruise with Royal again who don't care about their customers or their experience. Read Less
Sail Date September 2019
I was really excited to be on the biggest and newest cruise ship on Royal Caribbean. This was also my first time on Royal Caribbean even though I've been on many other vessels such as Carnival and Norwegian. Pros: it is beautiful ... Read More
I was really excited to be on the biggest and newest cruise ship on Royal Caribbean. This was also my first time on Royal Caribbean even though I've been on many other vessels such as Carnival and Norwegian. Pros: it is beautiful and enormous with many extravagant shows that are worth watching and very entertaining. The room is really nice and spacious as well as the bathrooms. Bar Service: bought the unlimited drinking package and definitely got my moneys worth but service was probably the worst. Quite a few times I've had to wait 30 minutes for a drink. Many bartenders would not even make eye contact with me to ask for a drink. I at times had to try and get their attention (not ideal and quite embarrassing). It wasn't at all bars though. The specific one that had the worst service was at Playmakers sports bar. Justin was the one that served me and many of my family members with mediocre service. Quite rude and intentionally ignored all of us. Pro: There was one server, named Greedep at Playmakers who was amazing! Service exceeded my expectations and food came on time. Very kind and welcoming. Pro tip: Go to Schooners bar and you will def get a good drink with good service as well. Best cosmos there! Main Dining Room: did not exceed my expectations. Felt very crowded and food was just okay. Everything was subpar except for service which was excellent. Overall the cruise was fun, lots of activities to do. For the adults, definitely recommend lounging at the solarium where it is relaxing with huge bath pools/jacuzzis. Read Less
Sail Date August 2019
We were the cruise that no one was really sure we would be able to even take because of Hurricane Dorian! Royal Caribbean was AMAZING at communicating with us and letting us know the advantages of hanging in there with them and assured ... Read More
We were the cruise that no one was really sure we would be able to even take because of Hurricane Dorian! Royal Caribbean was AMAZING at communicating with us and letting us know the advantages of hanging in there with them and assured our safety so we decided to go ahead keep our reservation and take the cruise. This ship is the nicest ship we have ever had the pleasure of taking, We have taken many cruises on many different lines. We are now have Platinum Status on RC so we are trying to continue growing our reward level on this RCI ships and family. We absolutely LOVED every single part of this ship! The Rooms were the largest and spacious and beautiful. The ship is immaculate, the food was excellent, and the service was awesome! I cannot tell you how pleased I was with my experience! Royal Caribbean knocked it out of the park with this Ship and this Cruise. There really were so many differences to this cruise and this ship than so many others. It was just a way different class of ship than so many others! Read Less
Sail Date August 2019
This is a newer ship with new technology and it has some of the best features with updated state rooms, or show rooms. Because it is a bigger ship with more passengers, they have better shows. The talent is the best I have seen on a ... Read More
This is a newer ship with new technology and it has some of the best features with updated state rooms, or show rooms. Because it is a bigger ship with more passengers, they have better shows. The talent is the best I have seen on a cruise ship. The showroom in the back of the ship has stages that go up and down and holes open in the ceiling where people come down on a wire to put on a great show. There are more lounge acts with more entertainment. But those are the good things. The bad part is the music is way too loud and they think that people like it that way. But I saw people leaving the show because they didn’t like it. I wore my ear plugs and was ok. The ship is set up for all ages and they do a good job at keeping young folks on deck 15 and gamblers in the casino on deck 3 that is away from everything else. But the folks that like to go on this ship are people that like bumper cars, rock climbing, the flow rider, etc.... I have never seen so many people with tattoos and people wearing old T-shirt’s on a cruise ship. Formal night is a joke. Only 20 percent of the people put on a jacket or wore a tie. The rest of the folks were comfortable in T-shirt’s or whatever they were wearing that day. Most of the people in the lounge or walking around the deck look like they just came from Walmart. Maybe this is what some folks like, but it is not for me. The food and service is much better on Celebrity and Princess. The people working on this ship do a great job or the best they can. But there are about 3 passengers for 1 crew member on this ship while Princess has 2.5 and Celebrity has 2 and Crystal might have 1.3. The difference can really be seen in the dining room with long delays and having to wait on your waiter. We have no regrets taking this cruise, but I think others ships in this price range are better. Read Less
Sail Date August 2019
NEGATIVES Photos cant only get on disc when complained of this manager said only corporate can make modifications and only pkgs starting 1 hundred on up or 19 for 1 Bingo 3 sheets $42 must be 21 but can gamble in casino at 18 Beer ... Read More
NEGATIVES Photos cant only get on disc when complained of this manager said only corporate can make modifications and only pkgs starting 1 hundred on up or 19 for 1 Bingo 3 sheets $42 must be 21 but can gamble in casino at 18 Beer sampling additional and drinks cant ask for a double only a single Lbgq limited to one area and only to limited times that allowed straights to be in same room only advised on a flip screen in one area not on daily itinerary sheet Captain doesn't come down to dinner even on captain dinner night Sushi making class additional and not offered elsewhere on menu. When weather service forecasted that hurricane Dorian was going to hit port same as our return cs did not have any information until 3 days into it and was not announced till 3 days prior to departure date nothing was pre arranged causing hundreds of people to pay more to get off in a different port and make flight arrangements costing more. Limited 18 to 20 have limited things to do for their age group. One pool only deep end no shallow end with small water park. Salt water. putting kids and adults in pool and 3 jacuzzi together. Fancy app for royal however it is not available or supported on the ship Express of the seas They offer a tour of the kitchen but its additional of course. They have a decent comedian show. The ship is small so its easy to find your way around but takes forever for a elevator 2 smoking sections deck 6 and 10 both outside but no smoking in the casino. Future credit is given instead of present credit when on board when Hurricane Dorian kept us out to sea and was only 1 days worth of credit for the hassle of having to change flights, take additional time off work, kids off school and spend additional money that was not planned for. POSITIVES The dinner staff has excellent customer service Shiv and Xiangying were our food servers and they really made our Birthday and Anniversary special. Decent entertainment 80s dancing, karaoke , juggling acts, ragge music (loved the ragge band) the best shows are doable for early dinner but not unless you rush to get to the show from the pm dinner. More shows should be at 10pm not dinner at 8 and show at 9pm. Deals in the onboard shops Nurse and Dr available but times available not so great. Rooms are upgradable for a small charge of 1 hundred on up The room service is excellent and very clean. But we didn't have our beverage pkg cups until we asked for them. Laundry service good but slow Security is good and ontop of things but often I would smell marijuana onboard and sat next to a guy on my tender boat back to the ship who admitted it was in his bag. No issues with the stuff but if you're gonna say that you can't have it onboard then that obviously wasn't being monitored enough. Excursions are very good and easy to book , well organized but additional in cost range from $40 on up in the hundreds. Safety is of their biggest concern this is responsible and good . It would be nice if someone could give better insight to crew and guests in tough weather conditions other than headquarters holding up information till last minute. There is a gym and spa nice there is acupuncture that I showed interesting and helpful if in pain, facials, massage therapy and hair, nails but no sauna, no mineral pool, no steam rooms or hot chairs. The gym is small very busy in the morning and cruise days. Limited equipment and the jogging areas are limited around the deck. There is a rock climbing wall small one but no frills like mini golf or water boarding. Onboard credit is given before you board if your trip is changed example not able to go to Cuba and given credit to encourage people not to cancel. Casino nice but limited poker machines mostly tables. The bar in the casino has the best drinks on the ship. Schooner bar has good drinks the pirate burbon drink was a nice touch. Read Less
Sail Date August 2019
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