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2 Helpful Votes
Sail Date: September 2019
With high hopes we boarded another Royal Caribbean cruise (this time from Rome), and as with other RC cruises, we were left wanting for more and better - although there were a few bright spots that deserve mention. We knew this ship was ... Read More
With high hopes we boarded another Royal Caribbean cruise (this time from Rome), and as with other RC cruises, we were left wanting for more and better - although there were a few bright spots that deserve mention. We knew this ship was aging and had some low level reports around sanitary food handling and conditions, but we were still hopeful. However, the food quality was among our biggest complaints. Although the buffet for breakfast and lunch had a few bright spots, most of the hot food was lukewarm at best with little taste, and the cold food was not really cold. In the Tides main dining room service was spotty at best and food was mostly mediocre or not very good. Typically when ordering a glass of wine it took 5-8 minutes to get someone to take your order, and then you were lucky if you got the right order within another 5-10 minutes. There was one time the steward brought me a glass of chardonnay three times (within one hour) when I did not order a chardonnay. On a positive note, the meal in the Chops Grill (specialty dining spot) was pretty good. I say pretty good because my rib eye steak was thin and tough, while my wife's filet was very good. Even there the service was slow. One of the other specialty restaurants Giovanni's was pretty good, but again service was at a snail's crawl. The osso buco meal was very good though and all other food was pretty good. But it is a sad day when you have to pay extra to get a good meal on a ship, and this was a perfect example of that kind of situation. Around the pools there are signs posted about not leaving a chair for extended period, but almost every chair there was empty except for towels that reserved them. And there were a few kids in the 16 and older pool area for adults. Most of the service crew, including bartenders, maids, etc. were friendly and provided good service and were pleasant to be around. However, the people at Guest Services desk were obviously stressed and sometimes provided short, terse information that might or might not answer your question or concern. regarding shore excursions, we visited three locations (a forth was not completed due to high wind). The two we did through the ship were Very, VERY crowded, making for a less than stellar experience. For example, the day this ship chose to visit Santorini there were five other large cruise ships in the harbor. So an island with a total population of 15,000 had to deal with 12,000 - 15,000 cruisers on this day - something it is not set up to do - and not sure why RC chose that date to visit. At disembarkation the people that left the ship early were treated to blaring music in the main lounge area where they were waiting. When asking the attendants to lower the volume they just smiled. So overall, an average cruise on an average ship, with slightly below average food, good accommodations and average value for the money. We will go with newer ships with better food and value in the future. Read Less
Sail Date: August 2019
The Cruise itinerary was - Venice, Dubrovnik, Kotor, Sea Day, Santorini, Katakolon, Sea Day, Venice. ) We are a relatively fit middle aged couple in reasonable health. ) No excursions pre-booked but we did buy the deluxe drinks ... Read More
The Cruise itinerary was - Venice, Dubrovnik, Kotor, Sea Day, Santorini, Katakolon, Sea Day, Venice. ) We are a relatively fit middle aged couple in reasonable health. ) No excursions pre-booked but we did buy the deluxe drinks package (recommended). ) Port side balcony room booked (mainly for the sail out of Venice at 6:00pm) * Rhapsody of the Seas - getting a little tired but still tidy & clean * Port side balcony cabin - spacious enough for 2 of us with settee, reasonable sized bathroom, no kettle but this is easily got around by ordering FOC "breakfast in cabin" then going for your full breakfast later. Uncontrolable air conditioning making the room too cold. * We went for "My Time dining" in the evenings, which isn't flexible at all. The food was very good on the whole but sometimes could have been hotter. For breakfast we went to the Edelweiss restaurant and more often than not went for the Egg Benedict (Yummy!!). Lunch time we went in the Windjammer which also was very good if sometimes a little busy. Day 1 - Embarkation went quite smoothly, with the usual queues! Once on board (approx12:30pm) we had access to our room with our luggage arriving an hour or two later. We'd prepared for this by packing shorts and sun cream in our hand luggage. Food and drinks were available immediately. The sail through Venice at 6:00pm did not disappoint with magnificent views of the great city. Day 2, Dubrovnik - We did not book an excursion (this will become a theme) and waited for the queues to go down before taking a taxi to the edge of the walled city (cost 15 euro's). Once there, we opted to wander around the city and decided not to walk the walls (minimal cost of approx 6 euro's each, though Euro's not accepted KN's or Credit Card). We have done the walls before and they can get very busy. For some reason the taxi back was 18 euro's??? Day 3, Kotor, Montenegro - we have stayed here before so knew it fairly well. Again we didn't book an excursion and got an early tender ashore with the intention of walking up the walls before the walk was in the sun. The entrances to the walls are through the town and cost 6 euro's each. This is quite a challenging walk up to St John's Fortress and good shoes or trainers recommended, the health and safety police would have a field day here. But it's well worth the 800ft climb for the view. After a wander around the town we went to the shingle beach and spent a couple of hours there. Mid afternoon we were back on a tender (no queues) and aboard the ship. The sail out of the Kotor Fjords was great, and Day 3 was also the formal night which I'm always a little wary of but was instructed to wear my dinner suit with a concession that I didn't have to put on my dickie bow! Still a lot of gents had suits on and most had made an effort. Day 4, Sea Day - We had worked out that we needed to drink 4 cocktails (approx $12 + 18% gratuity) each per day, which wasn't much of a problem on any of the days (Aluminium bottles of Budweiser $7.25, Glass of wine $8 and everything has 18% gratuity added). Day 5, Santorini - Re-visiting Santorini after 31 years! We wanted to hire a motorbike and tour the island independently, but the rental company would only deliver to the ferry port or the top of the cable car port (two separate ports, not linked). We decided to get a relatively early tender (after the queues had died down, most of which were for excursions) jumped straight on a tender and walked up the steps to the town. Most reviews moan about how slippy they are and smelly, but the weren't that bad. As we were early we could have got on the cable car with a short wait but decided on the steps and were surprised by how quiet it was, a few donkeys (more like horses) coming down and none going up. We wandered around Thera Town for a while and sampled the drinks etc. then early afternoon jumped straight into the cable car and onto a tender with no queues. Day 6, Katakolo - This is the port to go to Olympia, we didn't bother as I'm not a great fan of fallen down columns and the such like, so we opted for a walk around Katakolon. However whilst walking around we found that there is a direct train to Olympia for 10 Euro's each return, also when cruise ships dock the modern a/c trains run every hour for the 45min journey. Strangely enough RCb don't seem to mention this as on option to get to Olympia. There's not a great deal in Katakolon but there is a small beach to the left of the port and the dock side bars are very pleasant. Formal Dress Night Day 7, Sea Day - Cocktails, drinks and food....lots of it! Morning 8, Venice - Early arrival, smooth disembarkation (Bags collected the night before) Read Less
Sail Date: August 2019
Our party of eight adults chose Rhapsody mainly for the itinerary. Sailing from Venice was a big attraction also. We spent one night in Venice prior to departure and enjoyed the sights despite the intense heat and the crowds. We stayed in ... Read More
Our party of eight adults chose Rhapsody mainly for the itinerary. Sailing from Venice was a big attraction also. We spent one night in Venice prior to departure and enjoyed the sights despite the intense heat and the crowds. We stayed in Hotel Olimpia which was a lovely hotel in a quiet part of Venice and near some nice restaurants and shops. Plenty of transport options nearby. It was also very handy for the cruise terminal. Embarkation was extremely smooth and quick. We boarded at 11.30am and there were not many people boarding at that time. We went to the Windjammer for an early lunch and our cabins were ready by 1pm. We were delighted to see that the ship, despite being an older ship and contrary to some previous reviews, was in very good shape. The ship was busy with a wide range of age groups. There were quite a lot of families with children. The children didn't bother us at all except that the pool was nearly always busy with them. The solarium pool is adult only but was also usually very busy and it is nicer to be outdoors when the weather is so nice. Sun chairs could be difficult to get around the pool especially on sea days, but there were usually some available on the promenade deck. We chose the late sitting for dinner but there was a mix up with our table and we were not that happy with the one we were given. We only ate in the MDR on 3 nights and tried all three of the speciality restaurants on the other nights. We went to Chops twice and thought the food and service was very good the first night and not quite as good on the second. The food was lukewarm on this occasion but still tasty. Lamb and steaks were very good. Giovanni's was only okay and neither the waiter nor the Matire'd were very friendly. Izumi's was nice but we thought the portions were on the small size. The food in MDR was generally very good. We only went to a couple of shows in the theatre. The singers and dancers were excellent in the piano man show. The magician was vey good also and the juggler was entertaining. Music in the Centrum was very enjoyable but there is not enough seating. We also enjoyed the piano player in Schooner bar. There is a nightclub on deck 11 and on one night there was a dancing under the stars party around the pool which was fun. The bar service in some of the bars could be quite slow and we often found it is quicker to go the bar to be served. In contrast the service in the Windjammer was very good with plenty of staff clearing tables as soon as people vacated them and also were helpful in getting speciality coffees or orange juice etc. We had the drinks package and enjoyed the coffee and fresh juice we could get with this. There was a good selection of food in the Windjammer although it could be very busy, especially on sea days. We had organised private tours for our party of eight in Dubrovnik, Kotor and Santorini. This worked well for us as we could plan what we would like to do which mostly involved some sight seeing, some swimming and somewhere nice for lunch in each destination. We enjoyed each place very much although Santorini is a nightmare when returning to the ship in the afternoon. We had been on the first tender in the morning so getting the cable car up was no problem, however in the afternoon when returning there was a very long line for the cable car so we decided to walk down the steps. This proved extremely difficult as the steps (approx. 600 of them) are slippery and have donkey manure on them. It is also upsetting to see the donkeys/mules hauling mostly overweight people up and down the steps in the hot sun. There was no water in sight for them anywhere. We were exhausted by the time we got to the bottom and then there was a long line for the tenders. Crew did their best distributing water and cold towels which were very welcome. I can't understand how with all the ships that go there (5 on the day we were there) that the cruise companies don't improve the cable car system to carry more people. Also, if a hand rail was put on the walls along the steps it would be helpful as it is dangerous at the moment. If we were to go there again I think we would book a boat tour, but really having seen Santorini, and it is lovely to see it once, I don't think we would want to return. Too many people and too difficult to get up and down the cliff. Katakolon is nice as the ship docks right in the town. So easy to stroll into the town for shopping. There is a small beach very close to the ship for a welcome swim and a nice harbour with restaurants to sit and have a drink. We enjoyed this cruise and would consider sailing on this ship in the future but perhaps during school term would be less busy. Read Less
4 Helpful Votes
Sail Date: August 2019
Went on a family vacation August 2019 on jewel of the seas with Royal Caribbean. Spent 3 days in Rome, Italy before the cruise and to be honest that was my favourite part of our holiday. I would rate overall experience on the ship 3/5. ... Read More
Went on a family vacation August 2019 on jewel of the seas with Royal Caribbean. Spent 3 days in Rome, Italy before the cruise and to be honest that was my favourite part of our holiday. I would rate overall experience on the ship 3/5. Here are some of the pros and cons: Pros: •exceptionally friendly staff (especially during dining experiences, they always knew our names and usual orders) •food was delicious and plentiful •cabins were spacious and had a good layout •there were always activities going on throughout the day/evening (I highly recommend going the safari club for nightly karaoke) •staff was very welcoming and accommodating (especially our stateroom attendant) •there are lots of bars so it’s never a long wait for a drink •there are many seating areas throughout the ship so there’s always a place to sit •it was smooth and easy getting on/off the boat at the ports •beds/sheets were very comfortable •lots of elevators that are quick and efficient •the fitness center was exceptional. they have everything you need and there is lots of space. •tons of activities for kids as they have a “kids club” Cons •lots of wear and tear throughout the boat (very disappointing) •the solarium (adults only pool) closed very early at 845pm every night •the rooms and shared areas could have been cleaner as I did not find them overly clean •the main pool was closed in the day several times due to children contaminating it with bodily fluids •lots of games in the arcade were out of order or broken •windjammer cafe (the buffet) had limited seating lots of the days •some of the hallways had a old/unpleasant smell •rock climbing wall was only open for a few hours a day which was disappointing Overall I had a nice time on Jewel of the Seas, but would I choose this cruise again? No. Definitely needs some refurbishing and maintenance in the near future. I was very impressed with the staff and service aboard though. Great for families and children as there are many activities targeted towards a younger age. Read Less
2 Helpful Votes
Sail Date: August 2019
About us- cruise is our choice when traveling. Love to be on the sea and visit different destinations daily! We have been on 20+cruises. We like aft balconies, good food and wine. We do not really frequent shows. First and foremost ... Read More
About us- cruise is our choice when traveling. Love to be on the sea and visit different destinations daily! We have been on 20+cruises. We like aft balconies, good food and wine. We do not really frequent shows. First and foremost we had a wonderful trip- these are some details pros and cons. I read alot of reviews when i am planning a trip and i hope my details help you. We chose this trip because of the itinerary- how can you beat Rome and the Greek Islands. This was also our 35th wedding anniversary. We are platinum status on RCL. We flew TAP airline- love them used them 2 years ago to Barcelona as well !!! Car service to and from airport to hotel- Italy Private Excusions- prompt, polite- great job- they were recommend from Rome in Limo as they were already booked Pre and post hotel- Hotel Barocco -love this boutique hotel. Great service, lovely room, the best breakfast and sweet cappuccino. I could not wait to get back there post cruise for coffee. Upgraded our room and left beautiful wine and fruit. We were leaving at 3:30 am to come home and they offered a box breakfast to go- so sweet and great location. Ship- Ship is small, which is fine if you are not looking for all the bells and whistles of the larger ships. We had no issue with the size. Pool area- solarium pool had children in it. Staff- all super friendly working hard- great job Food- No please do not misunderstand- we did not go hungry. But the food in the dining room has declined. I requested a garden salad in the dining room and was told that Cesar salad was the only choice. Fish was over cooked and dry. Meats were over salted and tough. The hours of the dining room would change depending on port leaving long lines even for folks who had reservations- just not customer friendly. Bread and croutons were stale. Specialty dining was a step better- but not much. Scallop potatoes dry and over cooked- nothing seemed fresh. We went to both Chops and Giovanni's- Giovanni is lovely- i really wanted to like it but the food was so salty. The pasta was gummy. Deserts were mushy and tasteless. Windjammer was decent- liked the grab and go egg sandwiches on port days and the choices were plentiful. Sushi Class- What a great event! i had read a review of this before we left and decided to do it. 35.00 per person - but you get huge amounts of delicious sushi. This was not a demo you actually make the sushi and feel like you can do at home for family and friends. If you like sushi this is really fun. Bar service- we did have drink package- purchased on a special and found we probably lost money on it but enjoyed the freedom of not thinking about it. Bar service was good, drinks were good and the bartenders friendly and made suggestions to try new drinks. We particularly enjoyed the bartenders at Schooner bar after dinner. Vintages the wine bar was my favorite where Angeline the sommelier there was a delight to talk to about wine and travel. Ports- Santorini- Book the shore excursion Oia on your own!!!! I never book ship excursions but this gets you off the ship and to Santorini efficiently. Santorini is not easy to get in and out of. We used our SBC to buy it. We went to Oia and i got my photos (bucket list). We then went to Santos winery and did huge wine tasting with incredible views. left around 7:30 pm short line to the tram. I didn't even see donkeys. It is hot bring a hat! Mykonos- St James Beach Club-until 1:00 pm then back to town and walked around saw the windmills and had a late lunch right there overlooking the water. - Kazarma had wine and sandwiches and just relaxed. Very nice day. Athens- we hired Georges Taxi for the day- did this ahead of time and well worth 220 E for both for the day - we saw EVERYTHING. Ask for Kostas as your driver he is the best! He gave us so much information in the air conditioned car that we knew what we were looking at while out in hot sun. We saw Acropolis, changing of the guard, ancient agora, Olympic stadium, wonderful authentic lunch at a taverna, In the afternoon we visited the national museum- I asked Kostas for sweets and he brought us to a bakery with amazing baklava. Just a fantastic day- he wa the best. Katakolon- charming fishing village- walked around and shopped a little. Pre cruise- did a food tour with Rome Food Tours- wonderful guide, lots of walking and a nice selection of food. Post cruise- back to hotel Barocco and then toured the forum and coliseum. Feel free to ask me questions. Read Less
4 Helpful Votes
Sail Date: August 2019
After our first cruise on Symphony of the Seas we were worried a smaller ship would disappoint us. It didnt. We really didn't miss anything and thought the Jewel was lovely. The staff however is horrible in comparison. We only saw our ... Read More
After our first cruise on Symphony of the Seas we were worried a smaller ship would disappoint us. It didnt. We really didn't miss anything and thought the Jewel was lovely. The staff however is horrible in comparison. We only saw our cabin steward a couple of times. He was not interested nor did he remember our names. When we fist arrived the toilet seat was not clean, lipstick on towels and hairs in the bathroom sink. Not a great start of our Cruise. Overall we thought the staff was not very enthusiastic or happy. Didn't seem to care if food items in Windjammer were out and needed replacing. Dirty plates could stack up and be there for the duration of the meals. There were or course exceptions but overall staff seemed tired and not interested. Entertainment in the theater was low quality one of the guys couldn't sing at all. If this had been our first cruise we would have never gone again. Read Less
3 Helpful Votes
Sail Date: August 2019
Our family of 6 adults were very pleased with our cruise on Rhapsody of the Seas. First, in terms of any negativity I would acknowledge our cabin and some areas of the ship are a bit basic and jaded in appearance. The Windjammer can be ... Read More
Our family of 6 adults were very pleased with our cruise on Rhapsody of the Seas. First, in terms of any negativity I would acknowledge our cabin and some areas of the ship are a bit basic and jaded in appearance. The Windjammer can be very hectic and a little difficult to get seating but with patience and perseverance an enjoyable meal can be had. Very harsh, expensive and unfair that all persons in each cabin are obliged to purchase the same drink package. Overall though we were very satisfied with our choice of ship/cruise and had a marvellous holiday. Main Compliments; Standard of service; Excellent in all areas of the ship. The many staff we encountered were amazing. Restaurants - Quality of food and service exceptional. We opted for My Time dining in the evening in the main restaurant and this suited our needs and daily plans extremely well. We had the experience of being served at two different tables and at both the service was excellent. Mostly we were at a table being served by Eddie and Samson. These gents could not be bettered. Professional, humourous and friendly. Deck 9 Pool Area - great atmosphere and staff excellent. Entertainment- Very good. Some great shows in the theatre. Listening though to Alfonso play piano and tell jokes in the Schooner bar was our main choice most evenings. The mostly all girls band from the Philippines were also fabulous. Read Less
2 Helpful Votes
Sail Date: August 2019
We did both itineraries the Jewel offered:: Aug 4 was the Greek Isles (4 ports) & Aug 11 was 5 ports in the Western Mediterranean. Larger balcony rooms were sold out when we booked. We usually do Jr Suites or Larger Balcony rooms, ... Read More
We did both itineraries the Jewel offered:: Aug 4 was the Greek Isles (4 ports) & Aug 11 was 5 ports in the Western Mediterranean. Larger balcony rooms were sold out when we booked. We usually do Jr Suites or Larger Balcony rooms, so this room was tight, but adequate. The balcony was fine. First week we were forward starboard side. The forward elevators were easy access to the Fitness Center/Spa, the Solarium (which had Grab & Go breakfast if you didn’t want Windjammer crowds), the shops and the theater. Overall, the food was very good to excellent. We did Chefs Table the first night which was discounted—so fabulous! Dinner all other nights was in the Dining Room & it was a pleasure—varied menu, excellent service by waiters, delicious. If we were back from excursions, Lunch was in Windjammer, I’d give it a B—if you like Indian & Asian dishes you’re in luck. Breakfast was very good In Windjammer, just a little harried with the masses trying to eat quickly to get to meeting places for excursions. The Dining Room offered Brunch one morning approx 9:30-12:30–do it if you can. It was excellent! Excursions were mostly terrific. In Santorini, highly recommend RCCL Excursion: Wine Tasting (Santo Winery) & Oia. In Athens, we made arrangements on our own for a private tour/taxi with a great guy, Leonidas Abenakis & it was a fabulous day. Here’s his information: mobile phone +30 6972 112.468; email: tour@rideathens.com or www.rideathens.com Leo was very knowledgeable, gave us almost 2 hours at the Acropolis Museum (don’t miss it); city highlights; panoramic view from Lycabettus Hill; changing of the guard at Presidential Palace; Hadrian’s Arch; 2004 Olympic Stadium and more. He will tailor the tour to your wants. We had a blast with him! During week 2, I would also recommend RCCL Excursion in Ajaccio, Corsica—the Prunelli Gorges. It was a wonderful tour of the island, taking us into the mountains—beautiful country, lush hillsides, gorgeous lakes, quaint villages & Susanne was a wonderful guide full of history & anecdotes. Barcelona RCCL Excursion recommendation would be Gaudi’s Barcelona which includes the amazing Sagrada La Familia Cathedral, other Gaudi structures & city tour. Staff on the ship were so friendly, helpful—can’t say enough good things about everyone we encountered. It was a wonderful trip!! Read Less
Sail Date: July 2019
This was our 8th cruise on Royal Caribbean and as Diamond members we are really familiar with the way these ships work, both from the mahussive Oasis to the dinky Grandeur and Vision. What's always made the experience for us though ... Read More
This was our 8th cruise on Royal Caribbean and as Diamond members we are really familiar with the way these ships work, both from the mahussive Oasis to the dinky Grandeur and Vision. What's always made the experience for us though has been the service for guests staying in suites - it's the reason we prefer RCL. However Vision was frankly disappointing. There is a generally relaxed feel to the service, which is great sometimes but when you need something fixing or staff to go the extra mile, this relaxed attitude really grates. Getting a sunbed on deck on a sea day is impossible due to people reserving the beds and staff doing nothing to enforce the 30 min rule; getting waiter service on deck unless you are literally sat in front of the bar was impossible; navigating the many roped off areas in Windjammers became tiresome. Jorge in the concierge lounge was friendly enough, and Jay the waiter was very entertaining, but unless you were staying in the Royal Suite (who we saw got amazing service), us lowly Owners Suite guests had to pretty much ask for everything and were disappointed most of the time. I wont go into the details, but when you are used to the legendary concierge service of Rahul (previous Freedom & Grandeur cruises), Vision wasn't anywhere near the same standard. In the end we tried the Diamond Lounge and whilst a little cramped, the service was much better. We've never removed all the gratuities before, but we did for this cruise as right across the ship the service was lacklustre, apart from our suite attendant who was amazing and we tipped in cash. Fair play to RCL though, my feedback was taken pretty seriously and they called me to discuss it so fingers crossed things improve. Lovely ship, great cruise, average service (at best). Read Less
1 Helpful Vote
Sail Date: July 2019
We chose this cruise for the itinerary (Greek isles). We travelled as a family of four with two children aged 10 and 7. We stayed in the Royal Suite a truly beautiful room. We were concerned having read some of the reviews about the ship ... Read More
We chose this cruise for the itinerary (Greek isles). We travelled as a family of four with two children aged 10 and 7. We stayed in the Royal Suite a truly beautiful room. We were concerned having read some of the reviews about the ship but can honestly say this is one of the best cruises we have done. Yes the ship is older and smaller and shows some signs of wear and tear in places but what she lacks in size she delivers in personal service and atmosphere. We have done all the other class of ships in the RCI fleet. Vision is much smaller than the larger ships and therefore doesn’t have the amenities of ice rinks, flow rider, bumper cars etc. However her staff are all happy and being smaller you get a much more personal service. Our children were not disappointed having less activities . They loved the rock climbing wall and the swimming pool was never too overcrowded even though this was peak summer holiday cruise. They never visited adventure ocean as we were so busy doing other things. Vision has ample bars and the service at all was exceptional. We ate in chops, Giovanni’s and main dining and all were brilliant. The food was outstanding as was the service. There was plenty of activities held across the ship for all ages and the entertainment in the centrum was fab. Particular mention to Steve cruise director and Marcus from the entertainment team who were super. The ships theatre performance was a little disappointing compared to other ships but there was always something else going on in the centrum that it didn’t create a problem. Concierge lounge was exceptional. Jorge, the concierge was very good as was his bartender jay who made our trip so memorable. We could always get a seat in concierge and the views from the top were lovely. We visited Barcelona, Cannes, Rome, Pisa, Athens, Mykonos, Santorini and Malta. We loved all the ports and took shore excursions with RCI at Athens, Mykonos and Malta. All were well organised and delivered well. I would not hesitate to return to Vision. Read Less
3 Helpful Votes
Sail Date: July 2019
2nd rate cruise line! Beyond terrible customer service (sent 4 emails with no response and several calls with no answer including a 54 minute call which I have a screenshot of); stained sheets on the cruise (I have a pic); 2 of our 3 ... Read More
2nd rate cruise line! Beyond terrible customer service (sent 4 emails with no response and several calls with no answer including a 54 minute call which I have a screenshot of); stained sheets on the cruise (I have a pic); 2 of our 3 excursions were horrible; hard beds; teenagers allowed in the adult only pool area but not kids; kids pool hours limited; 90% of the food on the windjammer deck was the same day in and day out; lack of smiles; little direction causing mass confusion when disembarking. Despite several attempts to be nice and work things out with RC, they would rather have a upset customer rather than attempt to repair the damage and win back their customer. Best way I can say it is once they have your money, good luck. A once in a lifetime trip to Greece was ruined by the inability of the staff and the company to be able to empathize and properly take care of their guests! Because they do not even want to attempt to win me back as a customer, I will never recommend them! Read Less
6 Helpful Votes
Sail Date: July 2019
Our daughter was on a school trip to Italy, so we decided to meet up with her in Rome and take a family cruise to the Greek Isles. We choose Jewel of the Seas, because we like RCCL and sailed on the Radiance of the Seas previously ... Read More
Our daughter was on a school trip to Italy, so we decided to meet up with her in Rome and take a family cruise to the Greek Isles. We choose Jewel of the Seas, because we like RCCL and sailed on the Radiance of the Seas previously (Alaska). I will say that so far the Radiance Class ships are my favorite of the RCCL line (I have been on Independence of the Seas, Majesty of the Seas, and Empress of the Seas as well). The ship is beautiful. Lots to do while easy to navigate. While all the usual accolades for Royal apply (very good food, great Piano player in the Schooner Lounge, very good Production Shows, etc.), what stood out for me was two new activities that I enjoyed immensely. The first was a Mystery Puzzle game that was professionally produced to be similar to current Escape Room type games. It was not an escape room, but a team game, where each team received an envelope with many puzzles that led to solving the mystery. Like I said, it was professionally produced and really awesome. Not easy, but not extremely difficult either. Took about an hour and was loads of fun. The second was a Murder Mystery Dinner, where the production entertainment team put on a play during cocktails and hors d'oevres where two mob bosses were about to combine their territory. One gets murdered. We went into dinner in one of the speciality restaurants, where clues were given throughout the dinner. At the end, there was a drawing from those who solved it correctly, with the winner receiving a champagne basket. Again, lots of fun. The first was no additional charge, while the second had a charge associated (but did include a great dinner in the speciality restaurant, including champagne and wine). The addition of these types of activities will keep me coming back to RCCL. The only reason I did not give this cruise 5 stars was the Itinerary. The ship gets 5 stars. The Itinerary, only about 3.5. If you really want to visit the Greek Isles, then this is a great way to do it...but be prepared for a grueling itinerary. We had one day at sea, followed by 4 port days, and ending with a day at sea. In general, the Islands are beautiful, but very hot and very crowded. Long days of touring with crowds, heat, and lines...and 4 in a row was a little more than we could handle. 1. Santorini: Definitely the most picturesque...but get on an early tender. Dress very cool, wear a hat and sneakers. Be prepared to wait in a line for 1-2 hours to get the cable car up and another 1 1/2 - 2 hours to get back down at the end. Be prepared to walk on very uneven cobblestones. 2. Mykonos: Probably the easiest port and also very beautiful. Classic white buildings. Beautiful seascape vistas. Good history. Cool breezes and no lines :) 3. Athens: Our least favorite. Crowded city. Very hot. Walking up the Acropolis is the highlight (you gotta do it), but go early and be prepared for a very slippery climb up ancient slippery marble. 4. Katakolon: Too pooped to visit the sight of the ancient Olympic games...choose instead to taxi to a nice beach. Read Less
Sail Date: July 2019
We chose this cruise because the dates fell on the week of my birthday AND it left out of the port of Civitavecchia. We LOVE Rome so we had an excuse to visit again. We flew in the night before the cruise so that we could explore and ... Read More
We chose this cruise because the dates fell on the week of my birthday AND it left out of the port of Civitavecchia. We LOVE Rome so we had an excuse to visit again. We flew in the night before the cruise so that we could explore and relax. Embarkation was smooth. It took a total of about 20 minutes between checking in and getting onto the cruise ship. We booked excursions in Santorini, Athens, and Katakolon. We explored on our own in Mykonos. I vlogged all of the ports and shore excursions, so if you would like to see which excursions we booked, check out my youtube channel: Morgancita The ship was beautiful! We had an interior room which is always perfect for us because the only time we spend in the room is to shower and sleep. They had a movie theater which was nice on sea days (get there early or you won't have a seat). The pool always had music or some form of entertainment which was nice. They had a show every night and it was always something different which was great. The food was average and I say this because they didn't really switch up the options much in the buffet. The main dining room was also pretty limited. Not the worst food but definitely not the best. The highlight of our trip was meeting another mother and daughter couple who were from London who were EXACTLY like us. We spent the night of my birthday at a free silent disco party on the ship which was SO MUCH FUN! This is what I love most about cruising. You get to go to the most beautiful places and meet even more amazing people :) Read Less
2 Helpful Votes
Sail Date: July 2019
The cruise was a treat for myself, my wife and Son (21). It started off great with a gentle cruise out of Venice capturing the views of let’s face it, stunning architecture. With purchased the all inclusive drinks package. Again ... Read More
The cruise was a treat for myself, my wife and Son (21). It started off great with a gentle cruise out of Venice capturing the views of let’s face it, stunning architecture. With purchased the all inclusive drinks package. Again what we expected no hidden nightmares. Ship Dated and in a poor state of repair : toilets not up to scratch along with the public areas below spec Sun beds dirty with no comfy option. Again we are Diamond members - should be a free option for regular members. Trips : Appalling: overly expensive with little to no quality. Absolute rip off I honestly cannot point out one positive thing other than the guide they were terrible for such a fabulous itinerary. We have complained to RCI via feedback however yet again no response. The food was average to good, entertainment was plain shocking! If you like Butlins but at sea then RCI are beginning to become exactly that. We thought Carnival were bad however this is now our worst Cruise. Avoid ! Read Less
7 Helpful Votes
Sail Date: July 2019
We found this cruise to be an excellent bargain. We were able to get a Jr. Suite in the back of the ship for UNDER 2k per person. CABINS: Rhapsody is NOT R.C.'s newest boat, and it shows. However, those criticizing the ship failed ... Read More
We found this cruise to be an excellent bargain. We were able to get a Jr. Suite in the back of the ship for UNDER 2k per person. CABINS: Rhapsody is NOT R.C.'s newest boat, and it shows. However, those criticizing the ship failed to mention the efforts made to keep it clean as a whistle. THAT showed more than its age, in my opinion. We were actually very impressed and pleased with our cabin. Yes, it was old and needs a re-vamping, but it was clean, spacious, and the beds were SO comfy. The only reason there's not five stars from me was due to the strange "warm water" we had that never wanted to get cold. Jose, our steward was warm and personable. Our balcony was HUGE! I could have cartwheeled across it!!! All six members of our party loved the balconies and we spent plenty of time out on them, too. DINING: We bought three visits to specialty restaurants. I was disappointed in the lack of explanation prior to boarding that we were given, regarding the main dining room, however. We had trouble getting into it on the last three days of the cruise. Whether or not reservations were required prior to boarding was confusing. CHOPS and GIOVANNI'S TABLE were the two specialty restaurants we dined at. I was disappointed in CHOPS. The second night we went, the crab cake was granular in texture and NOT up to the same quality as the first night of the cruise, which had been our first visit. The meat/preparation was "okay", but definitely lacked the superior service/quality of Celebrity, which we've cruised on before. EDELWEISS, the main dining room, was quite good and the shrimp cocktail shrimp were HUGE! Really enjoyed that appetizer. R.C. also makes mean apple pie! EMBARKATION: All went smoothly. We had zero complaints regarding the staff and associates with whom we made contact. That being said, I do NOT recommend cruises out of Venice. Venice is more expensive, due to its problematic location and transportation is truly an issue if you don't plan ahead. If you plan on leaving from this port, do your homework! Getting from the airport to hotels takes planning. I'm glad to have seen the city, but much prefer ports with easier access. SERVICE: I gave three stars regarding service. There were several times when I encountered crew members who seemed unfriendly or terse. Sometimes that came across in tone of voice or body language. Not good in this industry. Often service was slow in the dining rooms, including the specialty restaurants. Expect seated dinners to last a full two hours, or more. Dining service was usually attentive, however. One of the head waiters even shelled my tiger shrimp for me "a table". Nice touch! EXCURSIONS: We typically have our excursions booked prior to boarding. It really helps save time. Most of them were on buses with cramped seating and A.C. that was NOT adequate. 45-50 people would be packed into this space. In Crete, our excursion's location was 2.5 hrs. away. We should have had a MUCH more comfortable bus. The guide was excellent, however, and made the discomfort worth it. Athens was terribly crowded the day we were there. I've been before, and I love that city, but the crowds pretty much ruined the day for us. We did the City Walls tour in Dubrovnik, and I HIGHLY recommend it. However, be ready for some serious walking and exercise. You will get a workout! VALUE OVERALL: This was our first cruise on R.C. We would definitely use them again, though we still feel that Celebrity has higher quality food, better service, and fewer screaming children. :) Read Less
2 Helpful Votes
Sail Date: July 2019
I was traveling with family members who had never cruised before. We wanted to experience Europe and this itinerary seemed like a good start. A cabin was available that had two bathrooms and would comfortably fit all 4 of us, two adults ... Read More
I was traveling with family members who had never cruised before. We wanted to experience Europe and this itinerary seemed like a good start. A cabin was available that had two bathrooms and would comfortably fit all 4 of us, two adults and two teenage girls. The cabin number was 8000. This cabin is unique to just a few ships for Royal Caribbean. There wasn't much information on this. It's called an Ocean View no Balcony and is now considered a full suite, with access to the concierge lounge, breakfast in Chops and some other suite perks. The cabin is located next to the bridge and below the Windjammer buffet. I was worried about noise being an issue, but that was never the case. The room was spacious and comfortable, but the décor was definitely dated. The concierge lounge offered a continental breakfast, afternoon snacks, and evening happy hour. The lounge was a nice quiet area to gather before heading to dinner. The concierge Alan was wonderful. He arranged tours for the bridge, galley and theater. He quickly seemed to learn all the guests names and was ready to help solve any issues we might have. I can not say enough good things about him. He is the best concierge I've ever encountered on a cruise. The cruise started in Venice so we arrived a couple of days early and got a lovely apartment through Airbnb in Cannareggio. We used the water bus and the people mover to get to the terminal. The people mover station was absolutely chaos on embarkation day as several ships were departing that day. The first stop was Split. It's a lovely seaside town and it was a fairly easy walk from the ship. Lots of GOT merchandise for sale as part of the series was filmed here. We were told that although Croatia doesn't use the Euro it would be accepted in Split, we found this to not be the case and had to change some currency. Our second stop was Athens. I had arranged a private tour through PK tours and was extremely happy with the driver and the private guide for the Acropolis, they were both wonderful and I would highly recommend this company. The last stop was Katakolon. After visiting Athens and planning on going to Rome for 3 days after the cruise, we decided not to venture to Olympia, which is 30 minutes from the port. We chose to just walk around the small town. This stop seemed like a wasted port day on such a short 6-night itinerary. Other passengers we spoke with seemed to feel the same way. We purchased the 3 speciality dinner plan and tried all three restaurants. Izumi was a big hit with our family. Chops was so-so. Nothing special about it. We were all very disappointed in Giovannis. The food was so bland and the cioppino was served luke warm and the restaurant itself was just not kept very clean. Two of us participated in the Chef's Table. Next time I would save my money and pass on this. It's a wine paired dinner, but they used very low end wines to pair with the courses. I was pleasantly surprised however by the quality of the food and the service in the main dining room on the two nights that we ate there. We purchased the internet package for 4 devices and had horrible issues even trying to connect. There was a spot near the door in our cabin that we could sometimes get service, otherwise we roamed around the ship looking for a spot with a decent signal. It made communicating with loved ones back home very difficult. We tried getting this issue resolved a couple of times, but finally gave up. This was absolutely a waste of money to purchase this service. We only went to one of the evening shows, which was a magician. He was pretty good. We engaged with several friendly staff members in the Schooner Bar and the activity staff were quite friendly as well. After the cruise ended we had booked the train to Rome, I was concerned about walking to the train station with baggage, so we got a taxi from the pier and went to Mestre station instead and boarded our train there. Overall, the new cruisers were content with their trip. I would give this cruise a rating of 3.5. Read Less
4 Helpful Votes
Sail Date: July 2019
We chose this cruise based on the itinerary - we had never been to Venice, Split, Athens or Katakolon before. As our last cruise was on the newest & biggest Symphony OTS we were expecting Rhapsody to be rather small and worn out. ... Read More
We chose this cruise based on the itinerary - we had never been to Venice, Split, Athens or Katakolon before. As our last cruise was on the newest & biggest Symphony OTS we were expecting Rhapsody to be rather small and worn out. However we were very positively surprised when we got in! Although some of the designs (e.g. colour schemes on the carpets) were a bit dated, there was no wear & tear visible anywhere! Also even though there are less venues than on Oasis-class, there is more to do onboard than can be done on a one week cruise. I'd say this ship is a great entry point to first time cruisers! Embarkation was very smooth, and right after a quick lunch we got our cabins promptly at 2 PM - evern our luggage was already waiting for us then! The highlight of the ship was the food & beverage! Especially high quality of the food in Main Dining and Windjammer was way above expectations. We did 3 speciality restaurants (Izumi, Giovanni's and Chop's) which all met (but didn't exceed) our expectations. There were never big lines for bars and e.g. in the pool area the waiters were always available. Actually all the service onboard worked pretty much flawlessly with the exception of long waits for service in half-empty Chop's... The musicians and bands onboard were great, hence I was quite surprise the production shows didn't seem to use a live band. Actually the production shows were the part that would most need improvement: there performers were very skilled, but the "plots" and songs selected for shows were a bit confusing and didn't seem to get the audience going. As the ship docks very close to city center in Split we decided to walk around the city on our own - beautiful and very welcoming city! For Athens we took the RCCL Akropolis & Plaka tour, the early wake-up call was worth it because we managed to get to Parthenon just ahead of the big crowds. Also this tour left just the right amount of free time to explore a bit on our own. In Katakolon we took the Ancient Olympos & winery tour. The Olympos part was great, but as we know a lot about winemaking the winery part was a bit of a let down. But if you've never been to a winery then you'll propably enjoy it. Overall I would definately do Rhapsody again if I found an itinerary with now ports-of-call! Read Less
2 Helpful Votes
Sail Date: July 2019
Port calls to Santorini, Mykonos, Athens, and Katakolon await you! Travelers will discover each island differs in its beauty, shopping, food, and activities. Recommend to reserve on board excursions especially in the area of ... Read More
Port calls to Santorini, Mykonos, Athens, and Katakolon await you! Travelers will discover each island differs in its beauty, shopping, food, and activities. Recommend to reserve on board excursions especially in the area of transportation in order to fully enjoy each island. Port call for Rome requires the traveler to consider arriving a couple days prior to embarkation or staying after disembarkation in order to visit some of the amazing historical sites of Rome. Metro is your cheapest means of transportation in Rome. While the port calls for this sailing are truly amazing, the cruise itself is lame. The ship and cabins are clean and comfortable, but lacks its shine in décor. The ship offers a couple specialty restaurants coupled with cafes, the Windjammer, and the main dinning as it is with other ships from Royal Caribbean. While passengers will find the dinning service satisfactory, they will quickly discover that the entertainment and activities are unsatisfactory. The performance shows were average as they lacked vitality. The night clubs and other like events were short lived as they lacked participants and closed early. There are two cruising days that provided passengers with some day time activities, but most preferred to stay by the poolside and hot tubs. While each of the three pools offered space, the entertainment for the two adult pools were few and far between. Pre-arranged transportation from and to the airport is a must! While our family and friends experienced a smooth embarkation with pre-arranged transportation, the disembarkation and transportation to the airport were disorganized as Royal Caribbean staff redirected passengers incorrectly and elevators on the ship were jammed packed with anxious travelers needing to catch early flights. Overall, this sailing while on board was a disappointment compared to other ships and sailings of Royal Caribbean. The most amazing experiences took place at each port of call. Santorini, my favorite, one must dine while overlooking the Aegean Sea! Read Less
6 Helpful Votes
Sail Date: July 2019
July 7 - 14, 2019 - Greek Islands. I can't say enough good things about the ship, the staff, cleanliness, activities, etc. Putting some misconceptions to rest. If you don't have a pillow top on your mattress, look ... Read More
July 7 - 14, 2019 - Greek Islands. I can't say enough good things about the ship, the staff, cleanliness, activities, etc. Putting some misconceptions to rest. If you don't have a pillow top on your mattress, look under the bed (that is where ours was stored). Staff went above and beyond, were friendly and helpful. Room was set up as we requested. Food in the main dining room was awesome. Food in the Windjammer (only ate there for breakfast) was good, plentiful and abundant. Snacks in the Solarium was the same each day, but very good. The life boat covers on Deck #7 - were not an issue and didn't hinder our view. We did our own thing for excursions so can't comment. If there was one negative, it would be that the music at the pool could get a bit loud. You had to yell at people when talking to them. Everyone loved the evening shows. We only saw the Tango show and it was excellent. Fellow travellers attended all of the other evening shows and raved about them each night at dinner. We had the key. We were on the ship by 11:00 am and by the pool by 11:15. Signage for the key was everywhere. Had lunch at Chops - excellent.. Tendering in Santorini was easy (and the reason we got the Key). Wifi was good, no issues. We had an early morning transfer to the Rome airport on debarkation day so the Key was not used for debarkation, however luggage pickup was super easy. We also received two fruit baskets on one of the days. We asked why and were told because we had the Key. I had a massage one day and it was excellent. There was no blatant attempt to upsell. Read Less
1 Helpful Vote
Sail Date: July 2019
First, let me preface this by saying we enjoyed the cruise amid the hiccups. The ports on this cruise were awesome. I always select a room with another room above and below. And I did that when I booked this cruise on another RCI ... Read More
First, let me preface this by saying we enjoyed the cruise amid the hiccups. The ports on this cruise were awesome. I always select a room with another room above and below. And I did that when I booked this cruise on another RCI cruise through Future Cruises. The RCI team member assured me that this was the case for room 3577. However the deck chart is incorrect for this ship and above our room is a bar on the fourth floor and not another room as the chart shows. When anybody moves getting on and off of a chair around the bar we hear the chair scoot across the tile floor and people walking basically from noon until 0100 or 0200 in the morning. I complained at customer service and was told they had no available rooms. So I complained to the Concierge who took copious notes and seamed concern. After finally finding the Loyalty Ambassador at her desk she coordinated with Customer Service and gave us another room (3449). But when I went to get the key I was told that they had already given it to someone else due to bedbugs in their previous room. So because the ship is full I had to wait another day until a couple left due to an emergency and then we were given that room (4549). However when I went to look at the room it was below the casino. We dealt with a Customer Service Supervisor, who was extremely rude. She had an attitude of she really did not care. During my contact with her she stated that she couldn’t give me an upgrade as though that is what she indicated I wanted. I didn’t ask for an upgrade and wanted nothing less than the same category room without the noise! However after finally talking to the Loyalty Ambassador again we were given the key to that room (4549) after her insistence and was allowed to sleep in it that night. However, we could hear the slot machines and people walking and after a couple hours we went back to 3577. Notwithstanding, that besides the noise the room was dirty and there were blood stains on the cabinet in the bathroom. Subsequently, that room was not acceptable. I tried to tell Samantha the night before about the possible noise being under the casino and her attitude was “take it or leave it”. So I talked to the Loyalty Ambassador the next day and we were given another room (3034) to look at and when I looked at it on the chart it was next to a room that was determined to have five people including small children. So that room was not accepted due to possible noise. Finally we decided to just bear with the noise that we are dealing with from the bar and stay in room 3577. It has been a real challenge to get a good nights rest. During the day you cannot stay in the room and read or nap as people are still utilizing the bar and setting in the chairs and moving them. We wore ear plugs and took a sleeping pill which were a little help. I recommended that maintenance put felt pads on the bottoms of the chair legs to mitigate the noise. However that was never done. So unfortunately no good nightrest. During our episode with the noise above our room we felt the only person that really cared about our situation was the Concierge. The Concierge and his staff did an excellent job each night. Just a note that it took two days to finally find the Loyalty Ambassador at her desk during her published hours. We followed some people at her desk one night that were complaining to the Loyalty Ambassador about her not being at her desk during published hours. She had all kinds of excuses instead of understanding the wait for her. Although the Loyalty Ambassador has been nice it appears that she is a novice in her job. For example, as a Diamond Plus we get certain amenities and she did not realize that both my wife and I both get the amenities as Diamond Plus. I had to remind her several times as she kept forgetting. Also, we were given notice for our luncheon with an officer and on the luncheon announcement she gave us and the other party it had the wrong location. We had to determine on our own the correct location. We feel this was the worst Customer Service on any Royal Caribbean cruise we have ever been on. Their attitude and misinformation, not abiding by normal protocol for seeing customers and the Supervisors attitude was uncalled for. On one occasion I was first in line and had to wait more than 10 minutes while they dealt with other customers. That is okay. However, when it was my turn the Spanish-speaking employee allowed a Spanish-speaking person to walk up while I’m standing in front of her and she dealt with that person before she dealt with me. All because he did not speak English. There was no reason that he could not wait in line like the rest of us. However, on other occasions she was always positive and corrected other employees who gave us incorrect transportation information at one port. A major issue is WiFi. The WiFi is extremely slow and keeps dropping you off the net. The IT made some switch adjustments on our devices but it did not help. I purchased WiFi for two devices prior to boarding. Because I purchased WiFi for two devices and I logged in once I came on board I no longer have the ability to utilize the two free days that are allotted to me as a Diamond Plus member. My wife has and can use the two free days that she has as a Diamond Plus member. However, it is not right that because I purchased a WiFi package I no longer have the ability to utilize something that is part of my Diamond Plus package that I earned. RCI is negligent in taking a service that rightfully belongs to me. However, towards the end of the cruise the IT made a plan that allowed me to use one of my allotted days, notwithstanding that I wanted it earlier in the cruise. But I do appreciate them going the extra mile to give us a work around resolution for ONE day, but I still got cheated out of one day. RCI needs to fix the software. A Diamond Plus member gets upgraded bathroom amenities for members with 340 or more cruise points. We have well over 340 points and not once during this cruise did we get this benefit. RCI members that went the extra mile to make our cruise enjoyable were our servers, a Chef who passed on some wonderful tips to my wife, and Manager Guest Services and Manager House Keeping for their concern after them asking about our room situation during our lunch with an Officer. The food was excellent in the MDR. As always we enjoyed the entertainment. We were amazed that we were considered the Top Cruisers on this ship and recognized by the Captain. It was an honor as a Diamond Plus! Read Less
2 Helpful Votes
Sail Date: July 2019
We chose this cruise based on the itinerary. My husband had never been to the Mediterranean and I thought a cruise would be a great introduction. We stayed in Barcelona for 4 days prior to the cruise to acclimatize. Beautiful city. ... Read More
We chose this cruise based on the itinerary. My husband had never been to the Mediterranean and I thought a cruise would be a great introduction. We stayed in Barcelona for 4 days prior to the cruise to acclimatize. Beautiful city. We were not disappointed. Embarkation was too easy. We used the app and were prioritized. Took one minute to get through to the duty free. Our bags were placed on the scanner, and since we only took hand luggage for a 12 day cruise (still overpacked), we were on our way. Grabbed two bottles of wine at Duty Free and were in the Solarium 5 minutes later bypassing all photo ops. Once we ensconced ourselves on chairs, we realized that no one checked our bags on board. No one asked about wine or anything. I took this as an opportunity and returned to the Duty Free no questions asked to purchase more wine. This was at noon. No one checked for wine/ booze until we saw tables being set up after we got to our cabin. Not sure how many times people could have returned to the Duty Free before having wine confiscated! Our cabin was the smallest cabin available on deck 4. Perfect for us, only there to sleep and shower, and literally steps from the Centrum for live entertainment daily. Did get tired of the salsa/ Latin music by about the third day, but everything else was great. Had my time dining. Used the app and booked 8:00 seating on the first day and then booked every night for the same time. Had the same server and window table for 2 nightly. Each meal was excellent as was the service. Entertainment was a little weak on the cruise for our tastes, but we volunteer at our local theatre and are spoiled by concerts and dancers there. Played trivia daily. Won several times! New for us was the option of entering our name into a raffle for a prize at the end of the cruise instead of little prizes. It worked!!! WE ACTUALLY WON THE RAFFLE! We were shocked when a basket of RCCL goodies were delivered to our cabin. Shared the wealth with our trivia teammates who were equally thrilled. Would we do it again, YES! Perhaps we would research a little more about the ship as there were times we just read on deck instead of participating. We are used to larger ships, but VISION is still high quality for the price. Read Less
4 Helpful Votes
Sail Date: June 2019
Been on 2 previous cruises around the Med with Royal Caribbean,Brilliance of the Seas and Independence of the Seas in the last 3 years.Compared to the other the Rhapsody is a tired ship that was built in 1997 and it shows. The facilities ... Read More
Been on 2 previous cruises around the Med with Royal Caribbean,Brilliance of the Seas and Independence of the Seas in the last 3 years.Compared to the other the Rhapsody is a tired ship that was built in 1997 and it shows. The facilities are also lacking as there is no British type pub, every few outdoor activities even if its only crazy golf. The food was ok although the Chops Grill at additional cost was disappointing. Previously we have had paella and bbqs at poolside, not on this ship.Even the snacks like pies and crisps are no longer available. The entertainment in the theatre was poor with no proper shows,we spent every night in the karaoke bar which pretty much sums it up. The cruise director was excellent hosting the belly flop and mr and mrs competition. The best places we visited was Kotor and Katakolan but Santorini is a hell hole with the logistics of getting from Fira to the tenders with either 2 hour queues with no shade for the cable car or dodging the mules whilst descending 580 slippy steps. We set sail from Venice and I would recommend an overnight stay as we did to truly enjoy this beautiful city. The transfer by speed boat rather than water bus is also a great experience. This cruise will be the last one we will be going on as the cost of the cruise goes up every year and not at inflation rate and the same things mentioned earlier are disappearing. The Brilliance back in 2016 was great with entertainment including Darren Day and all the food parties,pub,snacks and outdoor activities which were sadly lacking on the Rhapsody. We also sailed to Ville France Sur Mur for Nice or Monoco on that cruise and have since been back for a week as it is beautiful and cheap compared to the cruise.The Independence sailed from Southampton which is effectively 4 additional days at sea which we weren't keen on but a modern big ship, Read Less
2 Helpful Votes
Sail Date: June 2019
We spent 4 days in Rome before the cruise- beautiful city easy to explore. Booked a shuttle to the port which is about a 45 minute drive from downtown Rome. Dropped us right at the tent for luggage drop off and the line for Royal Caribbean ... Read More
We spent 4 days in Rome before the cruise- beautiful city easy to explore. Booked a shuttle to the port which is about a 45 minute drive from downtown Rome. Dropped us right at the tent for luggage drop off and the line for Royal Caribbean embarkation. Quick and easy-we arrived about 11:30 and were at the pool by noon!! Make sure you either pack or wear your bathing suit in a carry on bag because you won’t get your luggage until later. We would lay by the main pool and pop into the solarium pool to cool off. Jewel of the Seas is a smaller ship and has a ton of space to spread out never felt crowded except on sea days around the pool which is expected. The ports are amazing! The boat is small enough to get to know people and the staff. The ship could use a few more activities during sea days and at night. Overall, it was a beautiful trip and we had an awesome time sailing past Italy and Greece. Go for a balcony the views are amazing! Read Less
2 Helpful Votes
Sail Date: June 2019
My daughter (35 y.o.), my granddaughter (13 y.o.) and I (66 y.o.) took a cruise to the Greek Islands; we started and ended the cruise in the port outside of Rome (July 16 -23, 2019). We shared a Junior Suite, #1584, on deck 10. Our ... Read More
My daughter (35 y.o.), my granddaughter (13 y.o.) and I (66 y.o.) took a cruise to the Greek Islands; we started and ended the cruise in the port outside of Rome (July 16 -23, 2019). We shared a Junior Suite, #1584, on deck 10. Our stateroom was clean and nicely appointed, had been updated. The whole ship was clean and must have been updated recently. The cabin attendant split the bed into twin beds. The couch pulled out into a bed which became basically a mattress on the floor for my granddaughter. The attendant never took up the mattress (to make a couch again) the whole trip...but he probably would have if I had requested it. The only odd thing about the cabin was daily/nightly noises overhead which varied in intensity and sounded anywhere in the range of a herd of kittens running to a plane landing! The buffet (deck 11) was above us, but still the noises were annoying. There was plenty of storage in the cabin for three females for 7 days. Dining was great; no complaints. We usually ate in the deck 5 Dining room. EXCURSIONS: My daughter and granddaughter enjoyed the Perivolos Beach on Santorini. I chose to avoid more sun, but was very disappointed with the excursion to Pyrgos Village with Mezes and Wine Tour. The guide was distant, there was no "tour" of the winery, and the mezes were very meager...avoid this excursion! And "Ulysses" from Royal Caribbean who was in charge of shopping was definitely working for the more expensive jewelry shops at each port. We discovered more moderately priced items at shops at each port. And be aware that if one gets their time to "Explore Athens and Ancient Acropolis" to the afternoon that it is very HOT and there is no time to shop in Athens (Piraeus). All things considered, I would recommend Jewel of the Seas as a very good ship. The itinerary to the Greek Islands however is somewhat lacking in excitement. Read Less
3 Helpful Votes
Sail Date: June 2019
I think the captain said it best - he likes this class of ships best - the ship has the same propulsion as the largest ships with a smaller ship size. Thus making it the Maserati of the Sea. In February we took a larger ship and the ... Read More
I think the captain said it best - he likes this class of ships best - the ship has the same propulsion as the largest ships with a smaller ship size. Thus making it the Maserati of the Sea. In February we took a larger ship and the lines for food and challenge of finding pool seating made for a bad experience. There were still the typical chair saving people on board which never works out well but overall we found the ship experience a good one. We have been loyal Royal Caribbean travelers for some time now - about 6 cruises under our belts but I have to say this time we did experience some things which I think is a indicator of Royals future. I have noticed more and more retail shopping on board - buy purses, watches, paintings and constant sales pitches for fine dining even future cruises. However I find it interesting that when you try to talk to them about buying future travel excursions or upgrades on the next cruise they won't talk to you! Usually My Time Dining has worked out well for us. This time not so good. I think they sat us in the regular dining room because as we sat and ate our dessert the waiters were swarming all around us trying to swap out the dining room for the next seating. We felt very rushed and responsible for them not being able to complete their swap. It wasn't what we have experienced in the past. The next night they moved us to a better location, still on the same deck. The waiter assured us there would be no rush, he did a nice job of handling our requests and was very friendly. He asked us if we wanted to come back there and brought over the grumpy head waiter who said he would have to check. Never saw that waiter nor table ever again. In fact they too were having to turn over the dining room so we still felt rushed but the waiter stood with us and assured us we were ok. On our fourth night (we skipped the third due to these issues) we got a table on the My Time Dining floor and it was better but it should not of taken four days to do this. In Santonini they tendered us to shore. What a cluster! This was probably one of the most unorganized things I have seen on a Royal ship. Imagine the lines you see at the airport when waiting to board the plane. Same here. People very confused, people all jamming into small ship hallways to "be the first one off" - even though they had given out tender assignments at 7am that morning. The staff seems very confused and frustrated with the whole process. I just find the ignorance of people to each other irritating. People all thinking they should go first are clogging up the entrance area - no one paying attention to the rules being said via loudspeaker and just an overall rush. Thank God this wasn't some kind of emergency - I could see people just running each other over to be first. Royal needed security to get into these hallways and limit those near the steps to those who had tickets to be in the area. We had boarding tickets for tender 3 and watched these women with tickets for tender 18 trying to get their way in. There is just no way they should of even been in the area. The return to the ship from Santorini was just as complicated. The safest way down the cliff was the gondolas. There was a line throughout the town just waiting to get down. As the minutes clicked off until the ship left, the line never seemed to get shorter. The ONLY saving grace to this whole process was that an officer from the ship was sent up there to yell out to people "don't worry we are not going to leave you". Just a very poor start to our week tour and something we had in our heads each time we got ready to leave the ship on the next days tour. Overall I felt the smaller ship was much less crowded. We had nice seating for breakfast and lunch. I got into it with one woman about her saving multiple seats for her friends, even while she sat and looked at a sign which said no seat reserving. The ignorance is just rampant on cruise ships as everyone feels they are immune to the rules and respect for other passengers. That only seems to increase as you add more and more people to a ship. We now will look for smaller cruise lines where there isn't as much of this type of attitude and hopefully enjoy other passengers along the way. We like Royal but I really am seeing a change in their approach to cruising - it's all about making more money vs. the Royality of being a cruise passenger. Read Less
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