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27 Helpful Votes
Sail Date: May 2019
We chose this cruise because of the incredible places it visited. The ports of call and most excursions were awesome and well worth the time and money. However, the ship was a completely disgusting place to have to spend time on. Our ... Read More
We chose this cruise because of the incredible places it visited. The ports of call and most excursions were awesome and well worth the time and money. However, the ship was a completely disgusting place to have to spend time on. Our first cabin constantly filled with smoke fumes from the exhaust stacks above. For some reason, the exhaust found its way into our cabin via the air conditioning unit as well as from the balcony door while it was open. Not only did we endure exhaust fumes day and night, but we also had to deal with the smell of sewage coming in the door when we tried to clear out the polluted air from our cabin. We also smelled sewage gas fumes while out on our balcony and around the ship. As a result of the exhaust fumes, my asthma/bronchitis flared up and I was (and still am) in dire distress throughout the cruise. Paid over $300 to see the doctor on board only to be told that I needed a cough suppressant. Waited over 2 hours with multiple other passengers who were suffering various forms of breathing distress. We reported the exhaust fumes that filled our cabin to customer service. They had a young lady come to the door of the cabin to ask us what our problem was. She said she'd let maintenance know. Maintenance came to the door and asked us, once again, what our problem was. They said they'd let their supervisor know. That was the last time anyone on the ship responded to our breathing issues. When we mentioned it to one of the head waiters, she asked about it for us. She was informed that the maintenance staff considered us to be liers. She was upset on our behalf, but there was nothing she could do. So, the management of Royal Caribbean, Spectrum of the Seas determined without further investigation that WE were LIERS and there were no exhaust fumes in our cabin! The entertainment was hit and miss. Some of the shows were amazing, others were so-so. Most of the so-so shows were repeated throughout the cruise. The ship's band was excellent, however, it always played so loudly that earplugs were necessary. The gymnasium was small with limited equipment. Lots of entertainment for younger passengers - bumper cars, climbing wall, surfing, etc. Quite amazing, actually. The food was great during the first half of the cruise and went downhill as the second half of the cruise progressed. We found that we ate very little of what was served to us. Coughing, loud, tortured, and constant by well over three-quarters of the passengers was heard throughout the ship. Lots of sick people to spend time with while living on the ship. The many people we spoke with also complained about exhaust-like fumes throughout the ship. Staff were absolutely AMAZING! Courteous, friendly, helpful (except maintenance, of course). Can't write enough good things about each of the staff members. They did an incredible job doing what they could to cheer up all of the passengers. EVERYTHING was expensive on the ship. There were charges for everything. Nowhere to purchase toiletries except at the Japanese Pharmacy. One had to purchase three large containers of a product at exorbitant prices. Nowhere could we find simple products like cold suppressant supplies, toothpaste, hairspray, etc. ALL of the shops were high-end and extremely expensive. Nowhere to purchase simple, inexpensive souvenirs to bring home. We were personally aware of three elevator incidents. Two times where people were trapped in the elevator and couldn't get out. Ten people suffered multiple injuries when the elevator they were in fell three floors. I overhead the meeting those people had with management and I was appalled at how rudely they were treated! No compensation was given other than a discount off their next cruise with Royal Caribbean. They were even told that they were lying about what took place. One woman that I had come to know started crying and one of the ship's management people told her to "settle down'. No empathy whatsoever. Even when they were removed from the elevator it was done in an unsafe manner. If the elevator had fallen (it was slowly going down at the time) they would have been severed - beheaded. All in all, we will not be travelling with Royal Caribean again. Mostly because of the lack of follow up with so many disasters and health-compromising issues. Read Less
26 Helpful Votes
Sail Date: May 2019
This was my 1st cruise and probably last. Entertainment and lectures uninspiring. Woman who gave lecture of forensics looks like just fell out of bed. 1 night had singer in Schooner bar competing with Spectrum big band because lack of ... Read More
This was my 1st cruise and probably last. Entertainment and lectures uninspiring. Woman who gave lecture of forensics looks like just fell out of bed. 1 night had singer in Schooner bar competing with Spectrum big band because lack of theatre space as shows were practising. Food from Winjammer plentiful, repetative but constantly cold. Breakfast line for cooked eggs 6 deep every day. Drink prices not too bad. All cost on board charged by American dollars. I noticed when in port a lot of people racing for free wi-fi, why do you need to charge $23.00 per day for this service. NOW for the CASINO WHAT A FOUL SMELLING AREA THIS IS WITH PEOPLE SMOKING IN THE SO CALLED SMOKING AREA!! Really Royal Carribean where is you non smoking policy in the Casino. Seems you have limited areas outside for smokers but in the Casino it is allowed. We can see where this ship is heading. Went to so called Gym bit of a joke, I asked why it is so small and was told Chinese people did not exercise much. The restaurants where the same old same old very limited and why can they not advertise prices. One good thing was Silk Road performance 3/4 hour so limited. Beatles show according to my partner fantastic but they bolted at the next prot. Jamacian band near pool same music different day. I am sorry Royal Carribean but this ship was definately built for a certain market and we are not part of that market and to assume people would be impressed by the size of this floating casino if a bit of a joke. You asked you got. A no so happy 1st time cruiser. Read Less
27 Helpful Votes
Sail Date: May 2019
I hardly know where to start as I found the whole experience very disappointing. It seems one third of the ship is given over to the silver/gold suites and areas, one third to Seaplex (which I'll tell you about) and the last third ... Read More
I hardly know where to start as I found the whole experience very disappointing. It seems one third of the ship is given over to the silver/gold suites and areas, one third to Seaplex (which I'll tell you about) and the last third was for everyone else to squeeze into. There were 3 x swimming pools (2 of which were indoors!) and each had a capacity limit of 26 persons!!! Obviously the limits were exceeded constantly, people cramming into the outdoor one to cool down making it an unpleasant experience which I avoided. There were hundreds and hundreds of sunbeds, all roped together without any gap in between them meaning you had to physically launch yourself onto them, ridiculous. There was little shade available on the pool decks and it was unbearable to sit in the heat; I did not go on holiday to spend time in an indoor pool. The running/walking track was also on the main pool deck, (without any shade) and it was impossible to do any real exercise as it was the main thoroughfare. There was large children's water/play area on the pool deck which was greatly underused as, again, there was no shaded area. Seaplex had some great novelty rides but to give a huge area over to bumper/dodgem cars when there is not even a space for yoga etc. is ludicrous. The casino is also huge, apparently for the Eastern guests - smoking was also allowed inside which I found shocking. The choice of food was wide but of poor quality - without going into huge detail the meat and fish were mainly over-cooked and generally speaking most food was simply bland and often inedible. I purchased the Deluxe drinks package at approx £600 and they ran out of Sauvignon Blanc and quite a few other wines on day 9 of our 14 night cruise. On a positive note the cabins were very spacious and the beds/pillows were particularly comfortable. The decor and artwork around the ship is simply stunning. The entertainment was mixed, some good shows and some really poor. The lectures were uninspiring, the most exciting classes available were origami or napkin folding?? Really! One decent adult bar for an evening with the same pianist playing dire old fashioned tunes, really boring. From talking to other guests, I understand that this was not a typical Royal Caribbean experience - I would not recommend Spectrum of the Seas. Read Less
23 Helpful Votes
Sail Date: May 2019
Getting on the new ship in Dubai was very exciting and it certainly does look amazing. Staff onboard were very organised and friendly and everything ran very smoothly for all of our excursions. Our stateroom with balcony was great, ... Read More
Getting on the new ship in Dubai was very exciting and it certainly does look amazing. Staff onboard were very organised and friendly and everything ran very smoothly for all of our excursions. Our stateroom with balcony was great, quite spacious and the stateroom attendant was very good as well. I like the origami animal towels! Breakfast delivered to the room was a lovely touch also. We mostly ate at the windjammer as we preferred the more casual atmosphere to the main dining hall. The food here was great, lots of choice. Healthy fish and salads for me and not so healthy chips etc for my husband! Unfortunately we got quite sick the last week of the cruise with some sort of bug and could not enjoy the food then - there are sinks and hand sanitiser outside the windjammer buffet but we saw many guests ignore this and not wash their hands :( The entertainment onboard was mixed, some great shows like gold art duo and some not so great shows like showgirl and the main production show Silk Road - they just lacked any real story and I thought there would have been more of a complete theatre show at some point with an actual plot. Silkroad felt like they took more time showing off what could be done with the stage and the tech, there was just too much going on to enjoy the very talented performers - I didn’t know where to look half the time! The Royal Theatre layout wasn’t great, we could only see half the stage as we were in seats in the 2nd level. Lots of seats with limited views so had to go very early to make the shows worth watching. My main disappointment with the ship was the gym. We had seen other ships of the same class with massive gyms and we were really excited about this. The gym on Spectrum of the seas felt like an after thought. It was like it had been completely forgotten about and then crammed into a few small spa rooms at the end. It was very hard to find any free equipment, there were only two weights benches, limited floor space and no barbells. It was also frustrating that crew were in fact using the gym as well - it would have been hard enough to find a space nevermind not being able to use a facility because a crew member is using it. I would have expected them to have their own gym onboard and if the customer gym is busy to be using this. The gym was also uncomfortably hot, I think they were trying to put people off using it! All in in I felt like Royal Caribbean just wanted more and more money from us constantly and it felt like a bit of an insult. We booked this trip for our honeymoon and spent thousands of pounds on it and more again on excursions. It felt like taking advantage of customer who have already paid a lot to be there, extortionately priced drinks, overpriced and slow WiFi, high gratituty charges etc. When we got our final bill it was in dollars and when it came out of my account it came out in sterling at a very poor exchange rate.. £150 more than the going rate! Not impressed by royal Caribbean with regards to their constant fleecing and upselling. However the vast majority of staff we dealt with on the ship were lovely and this is more an issue with company policy than the Spectrum or its team. Read Less
5 Helpful Votes
Sail Date: May 2019
I did choose because of the itinerary as not many cruises have port of calls in India. I have cruised on Ovation of the seas before , same Quantum class , and i like the Spectrum of the seas choice of colours and furniture a lot more. ... Read More
I did choose because of the itinerary as not many cruises have port of calls in India. I have cruised on Ovation of the seas before , same Quantum class , and i like the Spectrum of the seas choice of colours and furniture a lot more. The one Big Restaurant choice instead of four is a great idea , a lot less waiting time at dinner . The decision of creating a Silver Lounge for Silver Suites guests is a great idea , even if when I booked it 8 months ago it was advertised that they were going to allow all suites guests to go in the Gold Lounge and Gold Restaurant on decks 15th and 16th forward , but looks like they changed their minds and restricted the access to those decks only to Gold Suites and Gold Balcony Staterooms and they created on deck 14th forward a Silver Lounge . Nice a spacious, with excellent service , but that closes at 8:30 pm so it is not possible to have dinner there . So Silver suites guests must use the Main dining Room. The only terrible think of the Ship is the gym facility. I understand that Chinese customers are not using gyms very often, but the space that has been designed on this Ship for Gym and changing rooms is totally inadequate . I guess no more than 600 square feet with very little equipment , and waiting times to use an equipment are incredibly long , so people just decide not to use the facilities. And the changing rooms are even worse , in the men one there are just 6 lockers so you have to wait to have a locker key . There is no physical space to undress or dress unless you choose to do it near the entrance door where people can see you naked from outside when the door opens. But the worst part is that there is only one shower , so you have to queue to get one. And what i don't understand is that on the contrary the Reception area of the SPA is huge: a lot of that space could have been used to make the changing areas and the gym bigger. So avoid this Ship if you are a frequent Gym user. As already mentioned by other guests , the entertainment is poor in terms of variety. The few shows are outstanding but limited in quantity. And the Lectures as well, not enough. First excursion in Muscat was nice . But today in Mumbai a real rip off. The Guide was really bad, and the bus old and filthy . I Hope next ports of call its going to be better. Read Less
3 Helpful Votes
Sail Date: April 2018
Chose this cruise for the ports and weather. The ship and facilities were disappointing. Lack of stock in shops. Entertainment when at dinner and over by 10pm. Geared to asian clientele. Food only average. Mashed potato with everything ... Read More
Chose this cruise for the ports and weather. The ship and facilities were disappointing. Lack of stock in shops. Entertainment when at dinner and over by 10pm. Geared to asian clientele. Food only average. Mashed potato with everything not fine dining. Dirty areas round pool and in theatre. Ship tired and going for refurb. Overpriced tours. Insect bites. We paid a lot and not value for money. Have written to rci. Travelled a lot with them and standards have slipped. Food in dining room poor. Dining service poor and slow. Windjammer food better with good choices but no fresh crepes. Windjammer rammed at peak times struggled to get a seat and ship not full. Karaoke mostly asian songs and on when at dinner. Diamond loungr rammed due to number of frequent cruisers. Some staff were miserable. Think some of them were being laid off due to refurb. Nice nail paint in spa. Read Less
2 Helpful Votes
Sail Date: April 2018
We chose this cruise for the itinerary. My wife's sister lives and works in Dubai and the opportunity to see her and locations we had not been to before made this choice irresitable. We spent a few days in Dubai, we had been there ... Read More
We chose this cruise for the itinerary. My wife's sister lives and works in Dubai and the opportunity to see her and locations we had not been to before made this choice irresitable. We spent a few days in Dubai, we had been there before, but really enjoyed it as well as a day trip we took to Abu Dhabi. We chose an early boarding 1100 AM, which was a good idea. We were on board in no time and had a cocktail in hand immediately. We decided to check our cabin 1232 on the off chance it was ready, perfect, it was. We dropped our carry-on and proceeded to our usual tasks which include, specialty restaurant dinner reservations, hair appointments, and checking our dining room seating, We then went to Johnny Rockets for lunch which we enjoyed, just something about a greasy burger and french fries chased down by a cold beer. For us boarding was easy and uneventful, and we were able to get our primary objectives done and now it was all about enjoying the cruise. The cruise on the whole we enjoyed, we did feel however, that some crew members were not engaged. I think part of that could be the length of the cruise (it started in Singapore we picked it up in Dubai) as well as that the ship was going into dry-dock for refurbishment. These ladies and gentlemen work extremely hard with no days off and long hours, so a lot of it I get. We enjoy eating in the specialty restaurants, however the menus need some change. The Chops and Giovannis Table menu have not seen a change in many a cruise, we enjoy these venues but we will re-think the amount of times we patronize these establishments going forward. We usually get the five night dining package plus a couple of additional dinners, but being faced with the same menu all the time becomes boring. The dining room was okay, nothing really special on that front, we do however enjoy breakfast in the dining room. We enjoy going to the Schooner Bar after dinner each evening and this cruise was no exception. Yanus and Stanislav (bartenders) could not have been nicer and more efficient. They went above and beyond especially when they ran out of grapefruit juice. We enjoy vodka and grapefruit juice and for some reason when you travel to that part of the world they always seem to never have enough and mid-way through the cruise they run out. Yanus and Stanislav would actually run to another bar in an attempt to find us grapefruit juice. Hope you guys can get off the ship in Miami. Why is having enough grapefruit juice on a cruise an issue? Best RCCL bartenders!!!! Our stateroom attendant was Li, a nicer gentlemen I have never met. I enjoyed speaking with him at length will hopefully run into him again on another cruise. We booked our 2019 and 2020 cruise with Carinha Duarte. Bon Dia Carinha!!! See you in the north!!! She did a fabulous job working with us for our next cruises as well. very informative and helpful with the different ships and venues. We only took the tour of Petra with RCCL, we are finding their tours are over priced and you can usually do better with a private tour company or venture off on your own. We enjoyed Crete (Chania) very much and of course Jerusalem, Dead Sea and Barcelona. We did Jerusalem and the Dead Sea with a private tour operator because it afforded us to see both in the one day we were in port. RCCL offered one or the other. Barcelona is one of our favorite port cities we have been there many times and so we go off on our own and seek out the obscure tapas and wine bars always the best. Going through the Suez Canal was an adventure, so glad we got to experience that. On the whole an excellent vacation with just the few thing we mentioned that hopefully RCCL can address Read Less
Sail Date: April 2018
We enjoyed the places we visited on the cruise but not the ship - food was not great, very poor maintenance with rust everywhere, things broken and missing including furniture and chairs in lounges and public areas, and the office staff ... Read More
We enjoyed the places we visited on the cruise but not the ship - food was not great, very poor maintenance with rust everywhere, things broken and missing including furniture and chairs in lounges and public areas, and the office staff and management uncaring and not obliging. It lacked the lounges and bars and the forward located crow’s nest outlook of the smaller Holland America boats. Alcohol was very expensive and only Diamond status past passengers could access the happy hour prices – a very discriminatory restriction on the bulk of the 3,000 passengers on board. The starboard side of many decks (promenade, pool and bistro and the upper most exercise deck) plus the casino were approved for smoking and you were constantly getting fumigated. When you were at the office and the nearby lounge tobacco smoke flowed into these areas and the internal atrium space which had most of the limited lounges and the shops. Our Viator tour of Jerusalem and the Dead Sea was delayed 2 hours as RCL was so disorganized that they refused to let off non RCL tours for 2 hours and 4 of the 14 people on our tour could not get off until passengers marched down to the ship’s office and loudly demanded to get off. We had got off at 7:45 AM and just walked through with the ship’s tours and insisted as we had an 8:30 tour booked! RCL blamed the Israeli Immigration people for not having sufficient staff on duty but this was not the case as the Immigration hall had roughly 250 passengers in it and we went through in 20 minutes and there was only a trickle of passengers walking through Immigration from 8:45 till 9:45 AM when RCL finally let the non ship tours passengers pour off the ship. The result for us and many others tours was that we hit the peak period of the day for visits to the Christian and Jewish quarters of Jerusalem with massive crowds on day tours from huge number of bus tours and other tourists. The head waiter in our area of the restaurant looking after dozens of tables was really excellent however Florina could not despite her continued best efforts do anything with the product she was provided by the kitchen – she took all 6 of us on a complementary tour one day of the kitchens and she and our 2 wait staff looked after us very well just a pity about the food quality and the rest of the ship. Read Less
3 Helpful Votes
Sail Date: April 2018
We chose this cruise because we wanted to go to Petra and the Dead Sea. However, from the minute we were picked up from the airport in Dubai, things went horribly wrong. We were a family of six adults. This was our 13 th cruise with ... Read More
We chose this cruise because we wanted to go to Petra and the Dead Sea. However, from the minute we were picked up from the airport in Dubai, things went horribly wrong. We were a family of six adults. This was our 13 th cruise with RC and will definitely be our last. We were supposed to have special needs assistance as arranged by Royal specialist services as I have mobility problems and my husband was recovering from a broken ankle 7 weeks previous. We were promised wheelchair assistance at the airport and pier, but as soon as we became under the jurisdiction of RC the assistance disappeared. There was no wheelchair assistance at the hotel where we were booked in for breakfast and when we got to the pier we did as instructed, found an RC person, asked about wheelchair assistance and were told we had to wait for two hours, outside sitting on a concrete floor in the midday sun with temperatures in excess of 40degrees. Family members went off and found two wheelchairs, not belonging to RC and took us into immigration and we were not allowed to go any further because they were not RC wheelchairs. Eventually 2 RC personnel came after a lot of hassling, took us on board, dumped us in the Windjammer and took away the wheelchairs so we could not access our stateroom. We were told that we would have to stay where we were wait until the ship sailed as they did not have enough wheelchairs. Again family members went off searching for staff to resolve the situation and after making a fuss which we really did not want to do, we eventually got a wheelchair and the family ferried us to our stateroom which was scruffy with paint on the carpet and the balcony was a disgrace, they had to come and clean it before we could go out on it. The automatic doors to some of the toilets did not work so unless someone was with you, you could not get in or out of the toilets. We are Diamond plus but it meant nothing. We asked for bath robes and were told there were none available. At each port the ship started discarding furniture and metal into skips lined up along the quayside as the ship was going to Cadiz for a refit and many crew members were finishing their contracts in Barcelona so they didn't' really care. Many were of Eastern origin and had difficulty understanding what we wanted or needed. The officers and guest relations were mostly absolute rubbish and guest relations were rude. We were so disappointed as we have recommended RC to friends and family but never again. I could write a lot more but am too disgusted. All they wanted was our money. Read Less
9 Helpful Votes
Sail Date: April 2018
Firstly I know this ship has just gone in for a six week refurbishment. That being said having cruised with Royal many times ( Diamond Plus) I found myself constantly defending their policy’s but I can’t defend the indefensible. When ... Read More
Firstly I know this ship has just gone in for a six week refurbishment. That being said having cruised with Royal many times ( Diamond Plus) I found myself constantly defending their policy’s but I can’t defend the indefensible. When will they stop this nickel and dime policy, over priced tours ,menus unchanged in years,shows that boarder on children’s party level. I take no pleasure in saying that. The ship was clean but looked tired ,we had work men on board during the cruise dismantling venues a very poor impression given to first time cruisers. The ice show repeated at least nine times during our 28 night voyage,trivia’s repeated three to four times. The staff on the whole work very hard and polite. The ship is in dry dock and needs this overhaul. We had a inside cabin on deck 6 in was fine clean ,quiet and everything worked well. We mostly dined in the dining room at night the service was good and the food of a good quality. Dining room lunch was our favourite meal of the day good choice. The entertainment was in my opinion poor as I have said some shows children’s party level but we did enjoy a Beatles tribute and violin player . We took two tours from the ship in Phuket and in Cochin both were fine and weren’t expensive.We then took a private tour to Petra in Jordan which worked out at just over half the price of the ships tour and featured more sights. Read Less
1 Helpful Vote
Sail Date: April 2018
We boarded the ship in Dubai, to Barcelona, having originally booked to stay on her to Miami, until a change of dry dock was made. Prior to boarding, we stayed a few days in Dubai, & had such a lovely experience in our hotel, that ... Read More
We boarded the ship in Dubai, to Barcelona, having originally booked to stay on her to Miami, until a change of dry dock was made. Prior to boarding, we stayed a few days in Dubai, & had such a lovely experience in our hotel, that at we wondered if the ship would be a disappointment. How wrong could we be ! The ship was in good condition, especially when she was going in for a massive refurb at the end of the cruise. Of course there was some rust, but anyone who sailed on the final cruise of the Legend of the seas, will know what a bad condition looks like.... The crew were absolutely wonderful, always smiling, helpful, interactive & generally a pleasure to be with. We had a balcony room on deck 8, which was well maintained by Richard. The SRA in the section beside ours, Tito, was also a lovely chap, and we chatted with him at least twice daily. All crew we encountered were super, but at this juncture, we shall name a few who stood out... Himanju & Ying Ying, dining servers on deck 3. Carina, Next Cruise staff, who we hope to meet again soon on the Indie. Achmad & his Chinese colleague, housekeeping staff, who checked sea passes on entry to the evening event on deck 14. Both Concierges, Grecia & Tao. Rikardo, the lead barman & his colleagues, in the Diamond Lounge. Darmie M, supervisor, and all her crew on the pool deck. She was very good at checking the reserved chair area at the pool, to ensure only Gold card holders were present. We wish her well with the birth of her baby. The breakfast crew in Chop's Grille, the greeter, Jonn, Valeriano & Joenel, servers, were a joy to meet in the mornings. After the first morning, they knew exactly what we would like & when it was quiet, our food was served quickly. Fresh OJ, berries & yoghurt were served almost immediately & the cooked food my husband ordered was hot and cooked to perfection. Jing Jiang, wait staff in the WJ, was a lovely girl, a friend of Ying Ying, who interacted with us daily at lunchtime & we sometimes saw her in the evening if she was on duty in the MTD restaurant. Aaron, GSM, with whom we had a very good conversation. HD & CD were both very attentive & visible on a regular basis. Douglas R, Beverage Manager was very attentive & we appreciated his kind gestures ! If we have omitted anyone, apologies, but be assured that all crew we met were exceptional. The only ones who could have been a bit more upbeat...the Loyalty Ambassadors, but reckon they were tired, & fed up with trivial complaints from scores of passengers. As Pinnacle members, we enjoyed some additional perks, but the fact that there were no robes available when we embarked was a bit annoying. We eventually got one robe towards the end of the cruise after speaking with YinTao, Suite Concierge...many bows to him !! The executive chef Andy Bouchard was a joy to speak with, & he runs a good team. We found the food, on the whole, to be good, with an odd exception, but that can happen anywhere. There was nothing about which we could complain on a regular basis. When I asked for meat to be medium rare, that's exactly how I got it. There was only one occasion when the steak I ordered was too gristley, but I declined an alternative as I was too full. When you consider the number of people the chefs have to cater for, order their ingredients prior to sailing, not have the opportunity to nip out to a supplier if some ingredients are not up to scratch when preparing the menu, then they deserve full kudos for their efforts. When we heard some people complaining about the food, we did wonder what they prepared and ate at home. Judging by some of the plates we saw, not exactly nutritious choices. We even heard one couple complain that there was nothing except deep fried food on offer.....The only deep fried food my husband ever ate, was the occasional French fry, the rest was well balanced & healthy. The one consistent gripe we have, which is fleet wide....smoking, especially in the casino, which permeated through the bars close by. The smoking area on deck was also objectionable. Smoke travels & doesn't remain in one spot. Some ships have small areas on deck assigned to smokers, not the entire length of the deck. Really wish the ships had a small enclosed area where smokers could congregate, inhale each others smoke & leave the rest off us to enjoy fresh air, without obvious pollution. Passive smoking is as injurious to health as active smoking. The crew in the casino are subjected to smoke on a daily basis,& that is not good for them. The transit through the Suez Canal went very smoothly. Captain Arild was good at informing us what was happening & he too seemed very personable, although we didn't see him as visible as some Captains. We didn't bother attending many of the shows, but the Ice show was good, especially with Ricky giving an after show performance !!! The only other show we attended... Beatles Celebration. They were very good, & much appreciated by all the audience. We have seen/ heard them several times, & they are consistently good, so we hope we have the opportunity of seeing them again. Read Less
1 Helpful Vote
Sail Date: April 2017
We picked this so we could go to Petra. The other stops were useless--Athens on Easter Sunday? Everythihjng was closed. Israel on Good Friday? Everything was closed. They should have planned this better. Onboard, lectures and trivia ... Read More
We picked this so we could go to Petra. The other stops were useless--Athens on Easter Sunday? Everythihjng was closed. Israel on Good Friday? Everything was closed. They should have planned this better. Onboard, lectures and trivia were great. Dining room food was fine, but service was lacking. Windjammer was typical. What they call "mousse" is some kind of whipped jello. Pavlovas were fantastic. Staff gave good attention to the diners. I loved that the specialty restaurants were open for lunch, but this was not advertised well. We were the only ones in Chops and Giovanni's Table for lunch, and it was good! Half the cost of dinner, and the lasagna is to die for! They had a large smoking area by the pool, but there were not enough ashtrays. Lounge chairs by the pool were losing their straps. I loved that there were coffee stations, and the Park Cafe provided delicious breakfast sandwiches, fruit, parfaits, and bagels. Read Less
2 Helpful Votes
Sail Date: April 2017
We were originally booked on the Legend of the Seas (RCI) for a Singapore to Dubai cruise with 4 stops in India. It was just what we wanted. Cruise booked and paid for - we were then notified that the Legend of the Seas was being sold ... Read More
We were originally booked on the Legend of the Seas (RCI) for a Singapore to Dubai cruise with 4 stops in India. It was just what we wanted. Cruise booked and paid for - we were then notified that the Legend of the Seas was being sold and our cruise cancelled. We had to find something else. So we transferred to this cruise. Had a suite booked on the Legend - couldn't get one on the Vision because their were sold out. A number of things booked on the Legend could not be afforded to us on the Vision. Overall the cruise destinations and ports were good. Staff onboard the ship were just wonderful. However, the entertainment was shocking. We saw only two shows with the singers/dancers from the ship. The rest of the 'headliner' acts were all paid to be there. Bill the Cruise Director I believe needs to move on and get some vibrancy into the program. The shows were geared toward a select group of people from a select age group - rarely did you see a young crowd in the theatre. Too much was being held inside and not enough activities on the upper decks outside. If you come across Michaela (dining room), Seby (Windjammer) or Natalia (jewelry shop) you have struck an absolute stunning group of staff who would turn the ship upside down to help you. We found the balcony cabins extremely small on this ship comparative to other cruise lines. The junior suites on RCI are about the same size as other lines that we are used to on other lines. Food: stick with the dining room or specialty restaurants. The Windjammer (buffet) is not great - perhaps for breakfast or something really quick. Read Less
1 Helpful Vote
Sail Date: April 2017
In this day and age,they allow smoking on half of the ship outside, many smokers on board, smoke came inside and filled the centrum as well as many other areas like the main dining room. My allergies made me miserable. The other ships ... Read More
In this day and age,they allow smoking on half of the ship outside, many smokers on board, smoke came inside and filled the centrum as well as many other areas like the main dining room. My allergies made me miserable. The other ships that I sailed on only allowed smoking on the rear of the top deck where no other areas would get smoke. To me, the cruise line doesn't care about passengers health. The food was bad. Poor quality and not prepared well. They overcook everything. They cook in cookware without cleaning from the last item prepared. Not much to do. Bad lecturers - one could not be understood and was not well prepared the other was promoting a progressive agenda. I can't believe the ship would schedule this or if they do, give the other side. Evening entertainment was disappointing. I came on board expecting much better. I was very disappointed. This was my first Royal Caribbean cruise and probably the last. Read Less
5 Helpful Votes
Sail Date: April 2017
We had an inside room. #4459. We knew it would be small BUT the shower was the smallest I have ever had in all my years of sailing with RCL. It was smaller than The Majesty and the Empress!!! Then the bed did not have twin mattresses ... Read More
We had an inside room. #4459. We knew it would be small BUT the shower was the smallest I have ever had in all my years of sailing with RCL. It was smaller than The Majesty and the Empress!!! Then the bed did not have twin mattresses when pulled apart BUT bunk size twin mattress that sagged on the right and my husbands on the left. In other words if they had been together the mattress would have sagged in the middle. There was no refrigerator. So we asked our great room steward Elisabeth to pls. get us one and she did. No shelves in the closet. For a 16 day cruise very little room to put anything.. The worse part was that above us on Deck 5 was the casino bar and the back office of Guest Services. EVERY SINGLE night the noise from about would start around 10PM and last until 2-3AM!!! There was an elephant walking (swear)people dropping boxes, chairs grating across the floor. They said it was the casino bar but not totally. The back office also. It took me 3x to convince Guest Services to try and calm down the noise. After the 3 complaint of me going up to the desk in my PJ's at 1AM saying "you need to do something NOW!" did anything happen. Then security came and knocked on our door at 1:30AM. I said the noise was not from passengers but from the crew!. Anyway it lessened somewhat but not enough that I could sleep. There was only 1 empty Emergency Room on deck 2. But there was only 3 nights left of the cruise so why bother to move. The entertainment was good. Brook Ahern my favorite did 2 performances. I like the way if the entertainment the night before was good, they performed the next night in the centrum so they had 2 shows going almost each night. During the day there was many exercise and dance lessons going on and very well attended. The Centrum was the center for all activities which I though were very good. The food was standard for RCL. Not super good, but not bad either. Sort of in the middle and quite edible. As long as I am not cooking I will almost eat anything or find something else in the Windjammer. The salad bar in the dining room on sea days is Wonderful!! I got one every day we were at sea. Plus I got one for dinner at night also. The crew were wonderful!! The Concierge, MJ, was the best I have ever had in all our sailings. MJ made it a point to shake everyones hand at night when they came in, and to go around and speak to Everyone, NOt just suite and pinnacle people. Which is what usually happens. He was just terrific. Would I sail on this ship again. No. Only because it is old and needs fixing up and bigger showers that can be easily addressed by putting in the sliding rounded plastic doors. Plus refrigeratore and more storage. I will stay away from the "Vision" class of ships. It was a good cruise all in all but gave it a 3 because of all the problems. Read Less
Sail Date: April 2017
I've sailed on Vision about 7 or 8 times, and have enjoyed it. I choose this ship mainly for the itinerary, which I thoroughly enjoyed. My April 2017 cruise was my first on Vision since the remodeling, which hurt my experience. ... Read More
I've sailed on Vision about 7 or 8 times, and have enjoyed it. I choose this ship mainly for the itinerary, which I thoroughly enjoyed. My April 2017 cruise was my first on Vision since the remodeling, which hurt my experience. They took away public spaces and stuffed in more cabins, making the public spaces too crowded. (One time, there was a line to get into the Windjammer.) The Cruise Director made things worse, with loud, very intrusive activities. It was difficult to find a quiet space to relax. The Centrum is a terrible entertainment or activity venu, but it was used a lot for this, making it virtually uninhabitable for much of the day and night. This is a classic case of corporate greed, i.e. milking a few more $$ from each cruise, killing the goose that laid the golden eggs. I plan to avoid this ship, unless the itinerary is overwhelming. Read Less
Sail Date: April 2017
We picked this cruise for its amazing itinerary and indeed, it was very interesting. We loved the combination of ports and sea days to relax. Here are all the other positives: great entertainment, convenient ship layout, the condition of ... Read More
We picked this cruise for its amazing itinerary and indeed, it was very interesting. We loved the combination of ports and sea days to relax. Here are all the other positives: great entertainment, convenient ship layout, the condition of the ship and of course, the fact that we had JS helped. At the same time the layout of the storage space was somewhat inconvenient compared to regular balcony on Princess. Our waitress and assistant in MDR was wonderful providing great service. Here are some negatives: our cabin was very dirty when we got in, there was terrible smell, our cabin attendant was nowhere to be found. The air condition was not functioning properly. After a while, the supervisor came by and the issues were taken care of within a day. The food selection and quality was not there, even in the specialty steak house. The Italian and Izumi was very good, both service and food. Also, it appears that all activities were happening in the centrum while a huge lounge remained empty. There were never enough seats in. The centrum and it was difficult to participate in the activities or even watch them. People had to push and shove to get near. Overall it was a good cruise. Read Less
Sail Date: April 2017
The itinerary is what I want and the price is right. We enjoyed the following ports : Petra, Muscat, Ashdod ( Dead Sea ), Haifa ( Bahai garden ) and the passing of Suez cannel. The food is above average. The service is excellent in the ... Read More
The itinerary is what I want and the price is right. We enjoyed the following ports : Petra, Muscat, Ashdod ( Dead Sea ), Haifa ( Bahai garden ) and the passing of Suez cannel. The food is above average. The service is excellent in the Windjammer. We tried out three rock climbing and the staff are very helpful to encourage us to reach the top. Bartender at the Diamond lounge and the deck 11 lounge are very friendly. My room steward is very hard working and friendly. Too bad he had to leave the ship in Athen due to some visa issues. The land tour to Petra is in the expensive side, we managed to find a private tour only half of the price. However, the Dead Sea tour is very well organize and relaxing even it is called " Dead Sea on your own". The Gym is kind of small and had to wait for most of the machines. Read Less
1 Helpful Vote
Sail Date: April 2017
Only we can respond very positively Very much enjoyed the cabins very clean taking care of the cabin very frendli Once again we are very thankful Restaurants very attentive waiters just great And again very very clean and well ... Read More
Only we can respond very positively Very much enjoyed the cabins very clean taking care of the cabin very frendli Once again we are very thankful Restaurants very attentive waiters just great And again very very clean and well cared for every consumer The whole crew just great Thank you very much, the company should be proud of such responsible employees Ship well maintained, cleaned all the time. Crew very takes care of the passengers. The pasengers have two pools ,solarium designated walking trail sunbathing areas,then the gymnasium is well equipped for everyone,We with a wife think that in such an equipped ship everyone will take care of themselves.We also need to talk about places like shops, with all passengers needing and excellent service in these stores.It is also hard not to mention the Japanese restaurant, the Italian, the center where most of the events took plac.Thank you very much for organizing tours Stay on a ship filled to the max with various entertainment Thanks Thanks !! Halina i Janusz Read Less
5 Helpful Votes
Sail Date: April 2017
What a wonderful adventure!! From the arrival terminal to final destination in Venice, this was a fantastic cruise. The Vision was in great ship. Have read a lot of negative comments before we left and was pleasantly surprised on how ... Read More
What a wonderful adventure!! From the arrival terminal to final destination in Venice, this was a fantastic cruise. The Vision was in great ship. Have read a lot of negative comments before we left and was pleasantly surprised on how good a shape she was in. The departure terminal in Dubai is one of the best departure experiences we've ever had. From arrival to on-board was maybe 30 minutes. Beautiful facility and lots of agents to speed the process. Our JS cabin was wonderful. Never had a JS before. Well appointed, spacious, well decorated. For 16 days, it was very nice having the extra room. Had an aft corner balcony which on this class ship is absolutely huge. Wraps around the side of the cabin. The service, from cabin steward to dining room, was excellent. Food in the Wind Jammer was disappointing but we seldom eat there. Dining room meals were ok but nothing to write home about. Chops Grill was fantastic. Well worth the extra charge. Giovanni's was pretty good. Did not try the Asian restaurant. Wine list was very disappointing. We had the beverage package and few of the wines by the glass offered on the wine list were available and those that were available were very poor quality. We won't get the beverage package again. Entertainment was outstanding, some of the best we've had on RC. We only took one shore excursion from the ship (Muscat, Oman) and it was ok. We are starting to stear away from ship shore excursions. We booked our own in Jordan, Israel and Greece and they all worked out very well. All in all, a wonderful trip. Read Less
3 Helpful Votes
Sail Date: April 2017
Ship is old, but kept up. many sea days with not enough activities going on around the ship, could have had more hands on activities for everyone. Meals were very good service was outstanding both at the buffet and the main dinning room. ... Read More
Ship is old, but kept up. many sea days with not enough activities going on around the ship, could have had more hands on activities for everyone. Meals were very good service was outstanding both at the buffet and the main dinning room. Cabin was very good, well maintained with very good housekeeping. The ports and shore excursions were outstanding, well organized, got everyone off and on in a very timely fashion, The excursions were very good, used very good and informative guides on all of the excursions that we took. The entertainment was good, we enjoyed it. We would do this one again, but would probably look for a newer ship. Both embarkation and disembarkation went very fast and very smoothly, it was well planed and carried out well. Spent extra time at our departure city, when we left the ship. this was probably one of our best cruises that we have taken, mostly because of places that we visited. Read Less
7 Helpful Votes
Sail Date: April 2017
After reading all the awful reviews of this ship before we left on our cruise, we were worried, but we had a great time. It almost seemed like all those other people were on a completely different ship. Embarkation We did get off ... Read More
After reading all the awful reviews of this ship before we left on our cruise, we were worried, but we had a great time. It almost seemed like all those other people were on a completely different ship. Embarkation We did get off to a little bit of a rocky start. We had signed up for an embarkation city tour of Dubai. We had been to Dubai before but our flight landed first thing in the morning and we wanted something to do before we could board the ship. Just before we left home, I received a bunch of emails suggesting that some change had been made to the tour, but none of the emails was very clear. I think they were just trying to remind us that the tour would only work if our flight arrived before a certain time in the morning, but they already had our flight info, so it wasn’t clear why they sent me so many confusing emails. Anyway, they greeted us and took us to the bus, where we sat for 45 minutes without any explanation. I think they were waiting for more people from other flights, but no one told us that. There were already a bunch of people on the bus, and we could see the hotel they were taking us to from the bus, so it seemed like they could have taken us to the hotel and come back for the rest of the people. Eventually, we got to the hotel, where we were told we could have a nice, relaxing hot breakfast before our tour, but relaxing it wasn’t. We had less than half an hour to wait in line and check in for the cruise, go to another desk to check in for the tour, and have breakfast (it was a nice buffet). We were still trying to gobble down some food when they announced that we needed to get on the bus for the city tour. In the future, they should get people to the hotel faster or adjust the departure time of the tour so it isn’t so hectic. The tour itself was great, with a couple photo stops, a short visit in the bastakiya quarter, and a longer stop near the souks. We thought it was a nice overview for anyone who hasn’t been to Dubai before. We got to the pier around 2:00 and the only thing we had to do was have our pictures taken. Then we were able to get on and the cabin was ready. The bags went straight from the bus to the cabin, arriving around 4:00. Cabin I think cabin selection can be a little tricky on this ship. We had a mini-suite on deck 8. We chose deck 8 because we had heard that cabins on deck 7 got a lot of noise from the theater and bars on deck 6. We knew we would have some noise from the pool deck above us, but it turned out to be more noise than we expected, with lots of heavy footfalls overhead, people dragging chairs around, kids running, etc. It never kept us awake at night, but it did go on intermittently all day and very late into the night. That said, the cabin was otherwise pretty perfect, and there was no noise at all from neighboring cabins. There were two chairs with footstools and a full size couch and coffee table along with the usual desk, bed, and nightstands. By ship standards, the balcony was unusually large – sadly, the chairs on the balcony did not recline. The cabin probably had the most storage space of any cabin we’ve had, and a big bathroom with a tub. Our steward was maybe the best one we’ve ever had. He anticipated our needs and always kept everything just right. It was also nice to have a functioning fridge that wasn’t full of stuff they were trying to sell us. If we stood near our door, we could hear the music from the atrium, but it was never a problem. The crew did not seem to make sure that the atrium doors were closed in the evenings, but the passengers caught on and did it themselves, which helped a lot, but you might want to avoid cabins right on the atrium, because they do put the volume pretty high on the activities in the atrium. We did have to keep the A/C turned up almost as far as it would go to keep the cabin cool enough. There also seems to have been a big cutback in the room service breakfast options – no omelets, no oatmeal – the only hot option was scrambled eggs. One thing that seemed odd was that there didn’t seem to be a TV channel where you could hear the announcements, like on other ships we have been on. It was also really annoying not to have beach towels in the cabin, but RCL still treats its passengers like thieves, requiring them to check out towels and return them at specific times and places or face being charged $25 – ridiculous. Dining We ate most of our meals in the buffet – the selections were good and the food was generally very good and it was hot. The only small problem was with beverages. Sometimes the beverage and ice machines worked and sometimes they didn’t. The crew tried to discourage you from getting your own drinks, steering you to prefilled glasses, but the ice melted and watered them down while they sat there. The staff in the buffet was terrific – they were very quick about clearing dishes and offering to get drink refills, etc. On a couple of mornings, the buffet was mobbed due to the number of early tours. Some people were complaining but I thought they handled it just right. They had everyone queue at the entrance while staff with walkie talkies located a table for you so you didn’t have to fill your plate and then wander around trying to find a place to sit while your food gets cold. The system worked well and the line moved quickly. The Purell ladies at the entrance to the buffet (I didn’t catch their names, but they were from Romania and Trinidad) had the perfect personalities for the job – they were funny and welcoming and didn’t give too much hand cleaner. One thing that was both unusual and disappointing was that when the buffet was closed, there actually closed the doors and there was no access to the tables or the drink machines. There was coffee and water available out by the pool, but I think on all other ships we have been on you could still use the tables to play cards or hang out and you could still access the other beverages. We did not eat in the dining room. The food in the specialty restaurants was fine, but I don’t think they were worth the extra money. The food in Izumi was good, but if you’re not a sushi lover you probably don’t need to go more than once. The service got off to a rocky start when the hostess was on the phone for some time, making us wait even though we had a reservation. She then took us to the table but walked off without giving us the menus. When we finally got the menus from our server, one of them was in Chinese and we couldn’t read it. Overall, good food and it was fun to do once, but I don’t need to do it again. Also, there were small children running around. If they want people to pay extra for food, they should probably make the specialty restaurants adults only. In Chop’s Grille, the service was excellent, although the waiter forgot to ask us if we wanted any drinks. The warm bread starter and the toasted goat cheese salad were excellent, as was the crab and shrimp cake. The steaks were terrific – even the petit filet mignon was plenty big, and very tender. The sauces were good, too. I wasn’t impressed with the side dishes, though. The corn seemed to be frozen – it was tough. What the menu described as tater tots turned out to be just cheese (no potatoes). The asparagus was fine, but ordinary. The molten chocolate cake with banana and coconut ice cream was excellent. Dinner in Giovanni’s started with excellent bread and olive oil. We got the antipasti and scallop appetizers and liked both. I wasn’t impressed with any of the pasta dishes, but the entrees and desserts were excellent. If you go to only one specialty restaurant, I would recommend this one, but get a salad or soup and skip the pasta. Shipboard Life There was a good variety of entertainment, including several acts that were quite unique and unlike anything we’ve ever seen before on land or at sea. There were only two production shows, but they were good. We also enjoyed the three lecturers. Roy Short showed movie clips and read from his notes on various movie themes. Sehdev Kumar (a professor from Canada) gave excellent talks on a variety of subjects. Dean Papavassilliou spoke on some of the ports. He could be a little bit difficult to understand, but he was basically reading from his slides so you could follow along. Any slides shown on the main screen in the theater were very difficult to see, but the ship was supposed to get a new projector the day we disembarked, so hopefully the AV issues have since been resolved. They showed some good movies, but they were always too late at night. Even on nights when there didn’t seem to be anything else going on in the theater, they didn’t start the movies until 10:30, which was a shame. Some nights we had a hard time finding anything to do in the evening. If you went to early show, there might be one entertainer playing music somewhere before 10:00 or so, but it was always the same entertainer in the same lounge. We couldn’t figure out why night after night there was a block of 1.5 or 2 hours with no music at all or just the instrumental piano player. Several nights we ended up just going back to our cabin because we couldn’t find anything to do. They’ve done away with the library on this ship, but there are a couple shelves next to the coffee bar that have a few books (many of them were not in English) and some games and the daily puzzle (no newspapers on this ship). I suggest you bring all the reading materials you think you’ll need. The shore excursion and front desk crew that we dealt with were great. This was one of those cruises where they have to repeatedly collect passports and then give them back to you, but they put a desk on every deck and there was never much of a line. In addition to the normal boat drill, there was another passenger drill to explain what the special procedures would be for going through pirate territory (basically, they wanted to keep the ship dark at night, so for three nights the outside decks were closed and balcony drapes needed to be kept closed) and what we should do in case of trouble. There were also extra security on board, just in case, but we had no issues. Muscat, Oman We took the ship’s tour to Nouvelle Nakhl Fort and Resort. We enjoyed the tour. The lunch was very good, with very good service. The fort was interesting and had very nice views of the countryside. It was very hot at the fort, and there are a lot of steps, so you probably don’t want this tour if you have mobility issues. Then we went to the hot springs, where the fish will nibble on your feet. This wasn’t much – basically a stream next to a parking lot. I had expected something more rural, but it was basically in the middle of a town. We were supposed to go to a fishing village next, but the tour description was not accurate and they brought us back to Muscat to the souk instead. At first I wasn’t very happy about that, but it turned out to be a nice experience. We got to the souk right around sundown, when the covered women and the children come out, so it was very good people watching. The souk was also much different from the one in Dubai, with a lot of antiques and architectural pieces (doors, window shutters, etc.), so it was interesting. Aqaba, Jordan The crew favored the ship’s shore excursions over everyone else, so there was a very long line for everyone on private tours and it took a long time to get off the ship. We had an independent tour to Petra and Wadi Rum, which was excellent. We used Jordan Horizons and would use them again, but they were unwilling to group people from the ship, which was sort of a pain. We had to post the tour on CC and come up with a van full of people on our own. That said, it was a very good tour, and we covered a lot more ground than the ship’s tour at a much cheaper price. Suez Canal Excellent. Very interesting day. If you’re going through the canal north-bound, book a balcony cabin on port side – there is a lot more to see on that side of the ship. Ashdod, Israel We booked an independent tour to Jerusalem and the Dead Sea through Guided Tours Israel. We covered a lot of ground with an excellent guide and would not hesitate to use them again. Haifa, Israel We had another independent tour with Guided Tours Israel, which was again excellent. About half the people in our group had trouble getting off the ship because the Israeli authorities in Ashdod had put the wrong dates on their landing cards -- not the ship’s fault. Athens, Greece It was Easter Sunday and almost everything was closed, so we took a ship’s tour called Keep Greek Tradition Alive. They drove us around the city with a couple photo stops and then we went to Zafiro, where we had demonstrations on how they used to make olive oil, grind flour, etc. and cooking demonstrations. The place has amazing views of the city. We had an excellent (and huge!) meal with music, dancers in costumes, plate throwing, etc. The meal was excellent and it was a very nice time. Disembarkation in Venice was easy. We took the ship’s disembarkation tour to Padua on the way to the airport. We got to Padua a little late because the traffic was bad, but it’s a nice place and we had a short walking tour (including the basilica)and then some time on our own. It was a nice way to see a little more before going to the airport. All in all, we had a great time! Read Less
1 Helpful Vote
Sail Date: March 2017
We purchased a package from Imagine Cruising which involved a 3 night pre cruise stay in the Atlantis Palm Dubai. We were unlucky with the weather as for 2.5 days we had cloud wind and surprisingly for the desert, some rain. It was even ... Read More
We purchased a package from Imagine Cruising which involved a 3 night pre cruise stay in the Atlantis Palm Dubai. We were unlucky with the weather as for 2.5 days we had cloud wind and surprisingly for the desert, some rain. It was even too cold to use the waterpark which was attached to the Hotel. The cruise overall was reasonable as food and drink were good as was most of the entertainment. The ship has seen better days but the price reflected this I believe. The cabin was satisfactory. The ports in Oman were disappointing which left Abu Dhabi and a return to Dubai. My illness began during the second night on board and continued until the airplane journey home. I don't know if anyone else on board suffered but i have never experienced anything quite like that. I was confined to room for 24 hours which meant missing a prepaid excursion and I felt too poorly to avail myself of the drinks package I had shelled out for. I contacted Royal Carribean CEO and received a prompt call back. They offered me 40 pounds off my next cruise. Most disappointing. Read Less
4 Helpful Votes
Sail Date: March 2017
We arrived in Dubai the day before the cruise an hour late as usual because of the Emirates flight yet again been late leaving Manchester? EK22 is never on time! Arrived at the Hyatt Regency Deira (after the idiot Taxi driver took us to ... Read More
We arrived in Dubai the day before the cruise an hour late as usual because of the Emirates flight yet again been late leaving Manchester? EK22 is never on time! Arrived at the Hyatt Regency Deira (after the idiot Taxi driver took us to the Hyatt regency Dubai Creek? Clearly he did not know his way around.) Cost 70aed all in all. The Hyatt staff did everything possible to look after us even getting me a cake as it was my 50th Birthday and a top floor room overlooking the Gulf. In the morning got a taxi to the port (25aed) and check in at the pier was a breeze and we was sat on the deck by 12 having our first beer of the day. After reading previous reviews we did not know what to expect, but after been on the Splendour last year doing the same itinerary we was ready for anything, as that was simply the worst cruise we have ever been on, and we let RC know that. But we did not have to worry our room was spot on, inside on deck 8 good size and good configuration (for the size of the ship), Antonio our room guy was excellent, food in My time dining was spot on always hot and served professionally by Joel and Sandee always with a smile and a bit of Banter, and our reservations (which we booked beforehand) were always ready for us and at the same table which was a bonus. The maitre de every evening came to speak to us every night which was lovely. Entertainment was surprisingly pretty good day and night (after been starved of it last year, The revolvers were pretty good as was the Boogie Wonderland night. Drinks were very expensive and we did not get what we asked for in some cocktails as they did not have the correct ingredients and were substituting them for cheap alternatives which we caught then doing and complained about, as the bar menus said what ingredients needed to be in them. Luckily we had the drinks package but if we did not then our combined bar bill would have been over $1900 which is ridiculous, even water is $4 a small bottle, so 5 bottles each there is $40 gone. Bar staff were a bit abrupt and unfriendly and there was not many of them, but the guys and girls walking around getting you drinks were superb. We thought the ship was pretty tidy, ok it is older and smaller and if you have been on the big ones it is not going to compare, but we was well happy. We met a lovely American couple (Steve and Kathleen) who lived in Costa Rica who got us a cake one night in the dining room for our Anniversary, which was amazing and totally unexpected, if your reading this thanks again. For a small ship give it a go the ports are pretty good, some are not, but hey that's cruising. Disembarkation was a disaster, what a scrum this needs sorting. We would do it again so that says it all. Read Less
3 Helpful Votes
Sail Date: March 2017
Stayed in Dubai pre and post cruise, embarkation and disembarkation was smooth. We had a large interior cabin and had to ask for the bed to be split so that it was easier to get into the beds through the middle rather than the side.The ... Read More
Stayed in Dubai pre and post cruise, embarkation and disembarkation was smooth. We had a large interior cabin and had to ask for the bed to be split so that it was easier to get into the beds through the middle rather than the side.The cupboard doors and the drawers need updating, very noisy when opening and closing. We could hear the cupboard doors shut and open in the cabins either side of ours. The food in the main dining room was ok, for 2 days running we were served cold food, noticed on the second day that the waiter took everyone's orders first and than returned from the galley with all the starters, sometimes 20+, by the time we received ours they wee cold. After this we decided to dine in Windjammers were the choice of food was good. We spent most of our day time in the Solarium, although for adults only children were in the pool and jaccuzi until there were asked to leave by the staff. We also noticed that some smokers were smoking in areas which were not the designated smoking area, RC need to monitor and manage this accordingly. Overall the service was good, the ship definitely needs a good makeover but I would not cruise on this ship again. Read Less
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