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257 Royal Caribbean Copenhagen Cruise Reviews

We chose this cruise because of the stops in Iceland and Greenland, so the other ports were a bonus. The ports were good overall, but I would look carefully at the excursions offered from the cruise line and investigate ones on your own. ... Read More
We chose this cruise because of the stops in Iceland and Greenland, so the other ports were a bonus. The ports were good overall, but I would look carefully at the excursions offered from the cruise line and investigate ones on your own. We used Saga tours for tours in Iceland and Greenland. They did a good job overall, they were with small groups and we enjoyed that. The only problem is make sure if you use them in Greenland for a trip to the glacier that you get a guarantee of size of boat, that it is covered for ALL passengers, and that there are accommodations that allow for viewing for all passengers. We didn't, and they tried sending 4 large people in a boat that was meant for two people inside the "cabin area - the pilot and one other) with the rest of everyone outside. When is it drizzly weather being stuffed under the console was not a pleasant experience - we had to have the pilot return to port as we feared someone was going to crack their head open on the console when the pilot picked up speed. Regarding the shore excursions with Royal Caribbean, they were okay. They didn't offer anything outstanding but they weren't awful either. They did have a big problem in getting people off the ship when we tendered in Shetland, Scotland. Our private tour was delayed two hours because of it, we were unable to get to the southern part of the island as a result. The big thing to watch for is cabin location. We weren't able to self select the cabin, and were assigned 3610 - average size with a nice sized window. The major PROBLEM was it is over the engines - we had a constant hum to whine the entire trip. You could tell how fast the ship was going by the sound of the engines. For two nights there was a horrible sound that reminding me of an anchor being pulled up, it clanked and rolled. The food is average, but the waitresses and waiters were top notch. Read Less
Sail Date August 2019
I always wanted to cruise the Norwegian Fjords and this cruise suited my available dates. I travelled with my teenage niece who was cruising for the first time - it was my 4th cruise holiday and first one with Royal Caribbean. The ship ... Read More
I always wanted to cruise the Norwegian Fjords and this cruise suited my available dates. I travelled with my teenage niece who was cruising for the first time - it was my 4th cruise holiday and first one with Royal Caribbean. The ship is impressive overall though, on closer inspection, is showing some signs of wear and tear. I was impressed with cabin size. The evening entertainment was good in the main though the main headline shows were very short - a maximum of 45 minutes. That's fine for a so-so show but far too short for a good one - and we had one excellent show in particular, Beatle Maniacs, a Beatles tribute band who were exceptionally good. I'd have loved another hour or so of them! The main restaurant was where we dined every evening, we had availed of the My Time dining option. The food was simply outstanding as was the service. We had the same waiters each night and they felt like old friends by the end. We had a la carte breakfast in the main dining room most mornings and, while the food was good, the service wasn't. In the main service in the mornings was slow, impersonal and, we felt, unprofessional at times. We witnessed staff arguing with each other in front of passengers a few times. We weren't very impressed with the Windjammer buffet restaurant in terms of food quality. There was usually an Indian selection but we found that far too spicy for our palates. The cost of port excursions was very high - prohibitively so in my view in most cases so we ended up just doing our own thing at most ports. Finally our cabin steward was wonderful - friendly, cheerful and very helpful. Read Less
Sail Date August 2019
I choose this ship because the itinerary that was excellent, specially for the 3 day stop at St. Petersburg (Russia). The embarkation process was very smooth and quick, no more than 5 minutes to complete all process. The ship is ... Read More
I choose this ship because the itinerary that was excellent, specially for the 3 day stop at St. Petersburg (Russia). The embarkation process was very smooth and quick, no more than 5 minutes to complete all process. The ship is small and quite old but it doesn't seem old just not modern. The Ship has all what you need to expect from a RCI cruise, big atrium, pools, kids zone etc... In this trip I had 2 staterooms, one oceanview (7008) and one Balcony (8056). The cabins were normal, not big but also not very small, good for 2 or even 3 people. The bedding was nice and also the storage spaces. What I really dislike was that the only amenity Royal gives to customers in Oceanview and Balcony was a 1 in 3 Shampoo-Conditioner-Shower gel....even MSC or Celebrity gives 3 different bottles for different products! The food was ok, not specially good. The Windjammer Buffet Is ok but always the same food for a 10 day cruise is absurd. The main dinning room was also ok, the service was good and food also good. I purchase the unlimited specialty restaurants and was good because the food at Izumi, Giovannis and Chops is excellent but the ship is so small that paying the unlimited specialty restaurants is not worth it (just for Serenade), in other Royal ships you have more choices and it make sense. If you like Coffee...its horrible, even the speciality coffee. The worst thing about the entire cruise was the entertainment, the night shows were horrible, definitely Royal needs to upgrade the shows at smaller ships, the company concentrates a lot in larger ships but not in smaller. Overall, the service was good, the cabins are spacious but they have a lack on amenities. the ports of call were amazing. Read Less
Sail Date June 2019
Chose this cruise due to its unique ports of call and its timing with school holidays . We are aa family of 5 and booked two cabins one balcony and one internal cabin opposite each other. Ship appeared modern and well maintained, as its a ... Read More
Chose this cruise due to its unique ports of call and its timing with school holidays . We are aa family of 5 and booked two cabins one balcony and one internal cabin opposite each other. Ship appeared modern and well maintained, as its a smaller boat only additional activities offered are put put golf and rock climbing . Boarding was poor , we purchased the Key program which was meant to give preferred boarding but as we were unable to pre check in online (even after trying for weeks) we were given absolutely no preference at check in. In whole found The Key program disappointing with little preferential treatment. The cabins were extremely comfortable and gave the best sleep Ive had in long time- only tip is bring some tape to help with the block out curtains as the nights are very short. Plenty of storage space . Reflections restaurant service was stressed at busy times , Food quality was poor e.g. crab cakes using artificial crab sticks, prawn cocktail with no cocktail sauce. tried it twice then never ate there again. Preferred paying the extra to eat at the premium restaurants : Giovanni's and Chops Grille were excellent from both a food quality and service perspective although they could perhaps offer daily specials to add variety to the menu. The buffet restaurant was pretty good for breakfast and the occasional lunch if your still hungry. Gym was well fitted out but tended to be busy and not quite big enough . Even though the weather was cold the pool was warmed - probably about 22 deg C so cool but comfortable enough for a quick dip. Purchased the deluxe beverage package for myself which was well worth it especially with fresh juices at breakfast , coffee , bottled waters and open bar with some great cocktails- only point is the wines within the package weren't great and ended up paying extra for better quality wines . The kids didn't get any beverage package and it was fine. Bar options were good and never too crowded except maybe for Centrum. Kids club was great and kids spent most of the time there. We had a 2 yr old and left him a lot at the nursery where he was well looked after and reasonably priced. Entertainment on the boat was pretty average - went to a couple of shows and left early . Spent a few nights playing $5 blackjack in the casino and was a great way to meet fellow travelers. Staff extremely friendly and attentive throughout - except as noted during busy times in Reflections. Port of calls- Geiranger was amazing and if your fit enough get an ebike for assisted ride to enjoy the views . Tromso the most disappointing stop as we booked the huskies tour and on a 3 hr tour kids only got less than 20min with the huskies. Hannisverg just to walk around the town was nice, also good location to get an bike and head out for a ride for some great scenery and try and head over the mountain to the Cape ...I only made it halfway. Alesund, is a nice city just to walk around and explore. Flam is a really pretty town to walk around and the tour on Flam railway is the only tour of the trip we would recommend.Stavanger was pretty town but 3 cruise ships arrived at same time - did the Leyford cruise which was pretty boring with a lame lunch stop for waffles - would not recommend it - better to try a trip to Pulpit Rock. In all, apart from Flam railway the organized tours were disappointing. One of the good benefits of The Key program was the a la carte breakfast on the departure which was a relaxed way to finish the cruise. It was our first cruise and definitely enjoyed the experience and would do it again. Read Less
Sail Date June 2019
Our trip to Scandinavia included two nights in Stockholm and an 11 night cruise from Copenhagen up the coast of Norway past the Arctic Circle to the North Cape. We had previously done a cruise that included Bergen, Norway and wanted to ... Read More
Our trip to Scandinavia included two nights in Stockholm and an 11 night cruise from Copenhagen up the coast of Norway past the Arctic Circle to the North Cape. We had previously done a cruise that included Bergen, Norway and wanted to see more of that beautiful country. We flew into Stockholm after a lengthy trip from Orlando. Living in coastal Georgia, we normally fly out of Jacksonville, Florida, but the airfare from JAX was $600 per person higher for our trip than flying out of Orlando. That did involve driving 2.5 hours past Jacksonville and a night in a hotel prior to our flight to Europe. Sleep Inn & Suites - Orlando Airport We booked this hotel through park, sleep and fly. Some hotels offer parking for travelers that stay in a hotel prior to flying out for a vacation. There were not many choices and this was the best one available. The hotel itself looked clean enough and the rooms were spacious. The hotel was a bit old and worn, but acceptable. However, after checking in our room, we noticed that the air conditioner could only function on full blast. The room was about 60 degrees, so we turned off the AC. We never turned it on and didn’t have a problem. The breakfast was good, but checking in the hotel took way too long with only one front desk clerk. Our parking was on the side of the hotel past the paved area in an area of dirt and some trees. I parked in there and upon return from our trip, found that my car was blocked in by another vehicle. Since we returned at 2am, I had to drive over a curb. Fortunately, my vehicle was undamaged in the process. Still, the hotel did a very poor job in managing the parking. We will never stay in this hotel again. STOCKHOLM We had three flights to make it to Copenhagen, having to fly to Atlanta then Paris Charles de Gaulle and finally to Stockholm. We arrived about 12:30pm and made our way to the Flybussarna. There were nice busses every 10 minutes that took us into the city to the main rail station. Cost was a little more than $10 per person. From the rail station we took a taxi to our hotel. First Hotel Reisen We booked this hotel because of its great location and reasonable rates. The hotel was an older hotel, but clean and well maintained. The room was comfortable and a reasonable size. Air conditioning was not common for hotels in Stockholm, so we had an electric fan in the room that was effective. It was 30 degrees C when we first arrived, but the fan cooled our room just fine. The hotel had a nice restaurant, where we dined one evening and an excellent buffet breakfast. We would stay in the hotel again if we visited Stockholm again. After the long trip, we were tired and didn’t do any touring. We took a short nap and had dinner at the hotel, which gave us discount of about $10 since we were staying in the hotel. The meal was a Swedish seafood stew and excellent. The next day, we were very busy. We met a Free Walking Tour of the Old Town that was about two hours long. The tour guide was very good and we enjoyed the old city. We went back to visit the Royal Palace and Cathedral that was nearby. We passed the Nobel Museum, but decided to skip it. We found the ferry that took us close to the Vasa Museum. The Vasa was a huge 17th Century sailing ship launched with much pomp and ceremony that capsized and sunk after sailing about 200 meters. Vasa Museum The museum was amazing. The ship had been recovered from the harbor almost intact. The museum building was built around the huge ship. There were parts of the ship that had to replace rotten or damaged wood, but most of it was the original. There was an excellent film about the ship’s history and why it capsized. Other exhibits showed who worked on building the ship, including the role of women. Shipbuilders from Holland came to Stockholm for the King of Sweden. Several people died when the ship capsized. We learned that the design of the ship was flawed. It was top heavy and the hold was not large enough to support the needed ballast. We spent 2-3 hours in the museum. Upon returning to Gamla Stan, were our hotel was located, we walked around a little more and found a restaurant that proved to be just what we needed. Restaurant Kaffegillet i Gamla Stan AB We picked the Kaffegillet at random, after a full day of touring Stockholm. The restaurant was in the old city with seating inside and outside next to the street. We chose to dine inside. Everything we selected for our meal was great. The prices for the meal were reasonable, including the wine. We had reindeer for our appetizer and salmon for the main course. Everything was wonderful. The next day we had a five hour train ride to Copenhagen. I had book first class tickets for about $50 per person. The train was very nice. The first class car had only 3 seats across that were very spacious and comfortable. We enjoyed the green countryside of Southern Sweden on our way to Copenhagen. We arrived at the rail station at the Copenhagen Airport (closer to our hotel than the main rail station), took a taxi to the Crowne Plaza. Crowne Plaza Copenhagen Towers Hotel We stayed at the Crowne Plaza again for one night prior to our Norway cruise. The hotel was convenient to the airport and a nearby shopping mall. Rooms were spacious, modern and with all the amenities. Breakfast was not included with the room, but was excellent. The hotel's rates were very reasonable for Copenhagen. There was a concert at the new arena and the area was flooded with people going there. We had difficulty finding a place to eat at the nearby shopping mall due to the large crowds. We finally found a Mexican restaurant that we could eat. The food had only the faintest resemblance to Mexican food. In fact, the salsa tasted more like it was from India. The cooks appeared to be Indian. The next day we had a great breakfast at the Crowne Plaza and about noon we boarded a shuttle bus to the cruise port. The cruise terminal turned out to be the same one that we had used on our cruise from Copenhagen 5 1/2 years ago. SERENADE OF THE SEAS This cruise was our second on Royal Caribbean. We were elite on Celebrity and able to transfer our loyalty benefits to become Diamond on Royal Caribbean for our first cruise on Explorer of the Seas last year in a TransPacific cruise. Our Norway Arctic Circle cruise was cheap, since we had a huge credit from a cancelled cruise last year that was to go to New Zealand. Serenade of the Seas is one of the smaller ship in the large Royal fleet and we very much enjoyed our cruise. We are trending to Royal since Celebrity and NCL have significantly raised their cruse prices. New Checkin Procedure While still at home, I had gone through the check-in process and printed out a scalable sheet for Ginny and I. When we arrived at the port of embarkation in Copenhagen, we checked our luggage, then immediately a representative greeted us, scanned our sheets and passed us to board the ship. It all took a minute or two. She indicated that our key cards were in our cabin. We were amazed at how expedited the boarding process had become. When we arrived at our cabin, it was ready and our cards were in an envelope on the door. Dining We found dining in Serenade’s main dining room (MDR) was about on par with Celebrity’s MDR dining. The menu for Royal’s MDR has a bit fewer choices than on Celebrity, but everything we ordered was excellent. Service on Serenade was excellent. We dined about half of our meals in the MDR and for most had Julio as our head waiter. He was great and took good care of our needs. We did have the 3 meal dining package for specialty dining and enjoyed the Italian, Steak and Asian restaurants. All were excellent and the worst thing was that we tended to overeat more. We did dine at the buffet for breakfast and lunch, as well as twice for dinner. Breakfast and lunch were pretty good. The omelet station was great, but I missed the Celebrity Eggs Benedict station. For a few nights Serenade had an Eggs Benedict station, but when I ordered breakfast there twice, the eggs were cooked hard, pretty much eliminating the joy of having breakfast from there. The two dinners that we dined in the buffet, I was seriously disappointed in what I chose. The most disappointing items were the Moussaka and then the Lasagna. Both were nothing like the real thing. The Moussaka had no eggplant or meat. It was largely composed of potatoes. The Lasagna had no pasta and was mainly beef, with melted cheese on top. I tried other dishes in the evening and nothing was really that good. One night is settled for a burger that was about the best thing available. It was interesting, since at lunch, the buffet would usually have something that I liked. Entertainment The entertainment in Royal Caribbean is generally superior to Celebrity’s entertainment. We didn’t go to all the shows, but the shows that we attended were excellent. The production show singers were excellent. The top show that we saw was the fantastic violinist. She was originally from China, but I don’t remember her name. DIAMOND HAPPY HOUR Our happy hour was held in the Diamond Lounge, which was small on deck 13. It was always a bit crowded, but you could eventually find seats. Service was good and you could order three drinks outside that location, even when dining up until 8:30pm. It worked well for us, since I only paid for two drinks for the entire cruise (when I ordered drinks for us a bit after 8:30 in the MDR). Our cruise had six ports and they were filled with amazing scenery. Some ports were no more than small villages, others were medium sized or large cities. The farther north we progressed, the longer the days, until we had 2-3 nights when the sun did not set. We learned to sleep with a little light coming in around the sides of the curtains in our cabin. GEIRANGER Our first port was Geiranger and its fantastic fjord. We learned that a fjord is carved out of rock by glaciers that existed during the ice age. We saw a lot of fjords in Norway and the one in Geiranger was arguably the most impressive. We had a private tour booked with Norway Excursions. Our tour for Geiranger with Norwegian Excursions was cancelled while we were traveling. The company refunded our payment and put us on the Mt. Dalsnibba and Eagle Road tour at no charge. They were exceptional in all areas. Our guide, Anita was fantastic and the tour exceeded our expectations. Our bus found its way up the scenic slopes to Mt. Dilsnibba that was loaded with recent snow and awesomely beautiful. Also, returning to the port city, we took a shorter route up Eagle Road for more great scenery. This was one of the best tours that we took on our entire cruise to the North Cape. We also, enjoyed a great Norwegian Excursion tour in Alesund. Nearly all our tours involved riding in a small or large bus on mountain road that usually took us up for fantastic vistas. I think we were too busy enjoying the scenery to get sick riding up and down the mountains. Our departure from the small village port of Geiranger was memorable, since we passed through the wonderful fjord. A one point, when the ship arrived in front of an amazing waterfall, the ship stopped and did a complete 360. The maneuver was remarkable in the fjord channel. These modern ships can do a 360 and we have been on cruises that did this maneuver (one around Cape Horn and another in Glacier Bay, Alaska). The Captain must have known that no other ships were approaching us in the fjord, since passing us at that point would have been impossible. In any event, everyone was able to see the waterfall. TROMSO We were headed north and the next day passed the Arctic Circle. There was a ceremony for that called the Blue Nose. I watched a little of it on the pool deck, but it was cold and windy, so I didn’t stay for the entire ceremony. Some crew members had cold water poured down their necks and procured a blue nose. We saw some people around the ship with blue noses. I didn’t want one of those. All the passengers received a certificate from the Captain on having passed the Arctic Circle. The day after, we arrived in Tromso. This was the largest city in the north of Norway. Our tour was with Tromso Individuell. We booked this tour for Tromso over the internet and paid in full in advance. When we arrived at the quay after leaving our cruise ship, no one was there to greet us from the tour company. After looking at all the busses in the parking lot, we could not find our tour. I asked a young security guard at the gate if he would call the tour company for us. He did and eventually the tour guide came to pick us up. I was amazed at the poor management by the tour company. I had looked at each bus in the parking lot, I had seen a name for the "group" on the bus that was our bus, but the name meant nothing to us. Fortunately, we had a good, but not great tour. Tromso was probably the least scenic port on our cruise's itinerary. It was the largest city in the north of Norway. Still, the day was a good day and good tour, despite the difficulty with finding the tour. The tour took us to see three fjords as well as a scenic island near the entrance to the ocean. We had a nice lunch that included Norwegian food. It was a buffet and included many local specialties. There was a lot of smoked fish. I tried the smoked fish and it was ok, but not my favorite dish. HONNINGSVAG This was another fairly small town where our ship docked. In the middle of June the temperature was in the high 30s or low 40s with lots of wind. Ginny and I layered as much as possible to protect ourselves from the weather. We had booked a tour with Blue Puffin to the North Cape. This tour was great. Our tour was from the port of Honningsvag and our cruise ship. The tour guide was exceptional. She took us to see a scenic fishing village that included an up close and personal greeting from a King Crab (she fished two out of a large tank). She explained life in the far north of Norway and the fishing industry. Also, we met a member of the Sami people (also called Lapps) with his reindeer. We say many reindeer while on the tour. The tour took us over some very scenic places, but the main event was our visit to the North Cape facility, which was wonderful. It was a modern multistory facility that included a fantastic film showing the local area and its northern lights in the winter and endless days in the Summer. There were exhibits and a good place for a meal if desired. The facility was not far from the point were your could see the actual North Cape. It was very windy and cold, but I ventured out for about 15 minutes and took some great photos. ALESUND After another sea day, we arrived in Alesund, back in southern Norway. It was warmer there and we actually had a brief night, the sun going down around 11:15pm, rising about 3am. We had a tour with Norwegian Excursions. This was our second tour with them (first was in Geiranger). Again, the tour was wonderful. Our tour guide Iga was extremely knowledgeable and took us on a fantastic tour. This tour was probably the best that we took on our 11 night Serenade of the Seas cruise that visited 6 ports in Norway. The tour took us over much extraordinary scenery. The highlight of the tour was the Troll Road and Trollstigen plateau. Also, we saw the waterfall Stigfossen. This is a tour not to be missed. STAVANGER Stavanger was probably the largest city on our cruise. The port was central to Norway’s petroleum industry in the North Sea. We took a Fjord Cruise with Radne. The smaller boat was docked not far from our cruise ship. Many of our fellow cruisers from the Serenade of the Seas took this tour. It was chilly and we had not seats inside, so we brushed off the water on a bench on the port side of the boat and were able to sit for most of the three hour cruise. Many persons had no seats and sometimes partially blocked our views. However, we managed very well and were able to see very well, also taking lots of great photos. Our cruise took us past the famous Pulpit Rock that some hike for hours to reach. The Rock was featured in one of the Mission Impossible movies. About halfway to Pulpit Rock our views of the fjord was wonderful. We saw massive rock formations carved out by ancient glaciers. The boat even stopped to feed a goat that lived on the edge of one of the rock faces. Fortunately, it didn't rain and the day was great. We had one more sea day and then returned to Copenhagen port. Royal had a transfer to the airport that we had booked. TRIP HOME The trip was great but we were looking forward to returning home. Our Delta flight from Copenhagen was to New York’s JFK Airport. I had gone through JFK a few times during the 80s and have avoided it until this flight. We only had two flights to our destination in Orlando. Again, JFK was a royal pain. The lines were long getting through immigration, customs and security. We had a three hour layover in the airport that turned into a more than six hour layover. Our terminal included gates A, B and C. Gate C61 was the gate for our flight to Orlando. We waited at the gate for more than and hour. It took over two hours to get through all the lines. We noticed that the flight before ours to Denver did not depart the gate. We heard that the aircraft had mechanical problems. Our pilot was waiting for our aircraft to enter the gate, but with the Denver aircraft still there, that was not going to happen. Here is what I posted to Delta regarding our experience: We had an awful experience at JFK-NY. After a great transatlantic flight on Delta from Copenhagen to JFK, we had a flight from JFK to Orlando scheduled to depart around 7:30pm. The flight did not depart until about 11pm, arriving in Orlando about 1:30am the next day. We found the right gate C61 and arrived there after enduring all the dreadful but necessary immigration, custom and security process as well as the poorly run shuttle bus to Terminal C (not Deltas fault). Our problems began when the aircraft at terminal C61 that was flying to Denver did not fly. We were told it was due to mechanical problems. Our aircraft could not enter our gate, so we were finally told that we had to move to another gate (yes, we were herded back through the dreadful shuttle bus, which took a long time due to so many passengers waiting, all holding carry on luggage and standing for a long time). That gate was B23, I believe. The mess was not created by our Delta pilot. In fact, due to his heroics, we were informed as much as he could find out. He turned out to be our hero. His name was Eric Franke, # 521736. He was great, as were the rest of the Delta crew that worked diligently, late into the evening. Unfortunately, Gate B23 had no seating, no way to scan our boarding passes and our aircraft was still sitting somewhere full of its incoming passengers. Therefore, our pilot announced that we were moving to another gate. That gate was B18, which was back in the direction which we can come from the shuttle (at least we didnt have to take the shuttle bus over to the C terminal then. However, the entire area was jammed with waiting passengers for other flights and most of us had to stand up for what seemed like forever. Again, our pilot was our hero, keeping us informed. The local JFK staff seemed absent without leave. We had to wait until others departed to Portland and Richmond, then wait for our aircraft to empty of its passengers for us to board. Finally, we took the dreadful shuttle bus one more time to our aircraft and we departed about 11pm. The flight was great, but late and we cleared the airport with our baggage around 2am. Ginny and I made it home a little before 7am after driving from Orlando, with the help of the coffee that I had on the last flight. Read Less
Sail Date June 2019
Love the Radiance Class for this 7 night Baltic Cruise, 2100 people, easy to find everything. Picked Deck 3 oceanview and for port days just walked one deck down, very handy. Food was just fine. We celebrated a major birthday and ... Read More
Love the Radiance Class for this 7 night Baltic Cruise, 2100 people, easy to find everything. Picked Deck 3 oceanview and for port days just walked one deck down, very handy. Food was just fine. We celebrated a major birthday and enjoyed Chops one night and Giovanni's another night. Ship is a bit dated, but everything was acceptable. Diamond level so we enjoyed the beverages in the diamond lounge, less than 100 people so lounge was not too congested, but could use all the bars. Always enjoyed Windjammer for buffet breakfast, and sat out at aft of the ship, where most people don't sit. Enjoyed the wake. Sail in/out of Stockholm was incredible. Get up early or make sure you view this, 32,000 islands. Cruise director David was one of the oldest we have ever seen, but did an ok job. evening shows had Martin Brock excellent illusionist. Abbamax, ABBA tribute band was very entertaining, had the clothing, hair and heels! 2 production shows. Vibeology was excellent, Stage to Screen ok but Vibeology the best. Had some Russian gymnasts last night, who were super. Schooner Bar, had Jayne great pianist and entertainer. Not a real large library, but daily puzzles. Captain Arias was from Columbia, so announcements in English and Spanish. Bed was comfortable. Ship will have drydock in a year or 2. In all the ports there was a Hop on Hop off red bus there, except St Petersburg. Stockholm not hard to walk into town, Vasa museum a must, ABBA close by, harbour tour also lots of fun. walked around town Talinn, older town, very interesting. Not as busy as other ports. St Petersburg, Russia, did private Alla tour, had to wait 90 min till ship tours disembarked. City is very busy, traffic jams everywhere. Hermitage museum and Peterhof gardens super, even though museum was real busy. Even took local Metro ride and great lunch. Need more than 12 hours in port to see more. Helsinki, also nice to walk around, hilly city, nice harbour tour recommended. Stay a few days pre or post cruise in Copenhagen for sure. One can actually take Bus 25 from downtown direct to port. Metro gets you central to Norreport and bus is close by. But large cruise bags will make it more difficult. You can also use hop on red bus and buy 2 day pass and get ride there. Read Less
Sail Date June 2019
After some amazing cruises with TUI and Royal Caribbean, we chose to do the Norwegian Fjords primarily for the scenery. Sad to say Gerainger aside we didn’t see too much of the Fjords and spent a lot of time on choppy sea. Trips further ... Read More
After some amazing cruises with TUI and Royal Caribbean, we chose to do the Norwegian Fjords primarily for the scenery. Sad to say Gerainger aside we didn’t see too much of the Fjords and spent a lot of time on choppy sea. Trips further into the Fjords were available but at a price. The ship wasn’t clean at all. Many windows were filthy, and some of the public areas were extremely dusty. We ate in the Windjammer as like many other cruisers we didn’t feel the need or the urge to dress up. As ever the awindjammer food was plentiful, varied and of a high standard. The captain of the ship was very conspicuous by his absence, making rare appearances and hardly any announcements. Probably the most disengaged captain we have ever experienced. Same could be said of the Cruise Director who although very pleasant could have done a lot more to liven things up. His job was made much harder by the lack of quality in the production team. One singer Suzanne was excellent but the remainder were amongst the worst we have ever experienced on our cruises. The headliner acts were also poor compared to other cruises apart from the Barricade Boys who put on a great show. As a consequence the theatre was never packed out. Overall the cruise lacked atmosphere, and would make us think seriously about using Royal Caribbean in the future. Our experience was further dampened with the spa staff failing on 4 occasions to correct my wife’s hair salon bill after over charging her. This was put right by guest services on the final morning. Also we had to vacate the ship at 8:15 am despite our flight home not being until 17:55, an extra 4 hours on the ship was offered at $44 each, which essentially meant sitting on the ship with no access to facilities apart from lunch in the Windjammer. We chose to endure 9 hours at the airport instead. We met some nice people whose views were much the same as ours. We would have happily come home after 3 days but decided to make the best of a bad job. Read Less
Sail Date May 2019
This is one of my favorite parts of the world and traveling into the fjords was a treat. The bright days and white nights near the summer solstice is a great time to see the scenery. RCL has done this for a long time and with a lot of ... Read More
This is one of my favorite parts of the world and traveling into the fjords was a treat. The bright days and white nights near the summer solstice is a great time to see the scenery. RCL has done this for a long time and with a lot of ships. Most things they have right, but some improvement is still possible. One example is the sail in to Geiranger, our first stop. The ride in is simply spectacular - breathtaking cliffs on both sides that goes on for hours. It is a very long fjord and we started in at 3am. We docked at 7am. If you waited until 6 to get on deck, all you saw was a complicated docking, all the scenery had passed. None of this was noted anywhere, or announced anywhere. We got up at 4:00 and were amazed at what we saw, fog swirling past cliffs and houses in impossible locations. Very nice. The pop soundtrack that came on about 5 did not enhance this. The other ports had various interesting images, but none so different as Geiranger. The staff was pleasant and effective. I do not understand the dining room's pursuit of self congratulations by stopping all the serving mid meal, calling out the staff to sing and dance rather than serving dessert and coffee. Once maybe, but three nights on a seven night cruise? Our balcony cabin was well layed out, especially the tiny bathroom. All was kept spotless by our steward. There were lots of clean handicap bathrooms, one by every regular public bathroom. That was appreciated. For room service they now charge $8. Besides having next to no port information ahead of time (history? people? What is the area known for?) the one place seriously lacking was the entertainment. It was dismal. I watched 2 singing and dancing shows and all I can say is that they were LOUD. If all you can say about a production is it would be better with earplugs, that's not a good thing. The juggler was fine. So all in all a pleasant cruise with a few details lacking. Read Less
Sail Date May 2019
always wanted to see the Norwegian coastline and this cruise did not disappoint. From the snow covered mountains to the hustle and bustle of Bergen - and RCI did a good job organising everything. we didn't have a drink package on ... Read More
always wanted to see the Norwegian coastline and this cruise did not disappoint. From the snow covered mountains to the hustle and bustle of Bergen - and RCI did a good job organising everything. we didn't have a drink package on this trip due to all the shore time and this worked well. Furthermore, the embarkation and back to back arrangements went well (nearly everything) the food was wholesome and one would have a good choice of faire - we didn't partake in speciality dining but Windjammer and anytime dining was great. Shore excursions were well organised and everything ran like clockwork (we did have one that we booked ouselves that didn't work out but thats another story). Crew were excellent including our room attendant - John - looked after us and our room was always spotless. The only thing was no shuttle from the ship on two of the stops without cost - seems a little issue but should be addressed. Furthermore, although I love not having the internet maybe having it included in the cost would be a game changer for others - people complained about the cost. Read Less
Sail Date May 2019
I chose this cruise because of the ports: departing from Copenhagen, then Stockholm, Tallin, st Petersburg, Helsinki, back to Copenhagen. Overall - Amazing location, very friendly cruise staff, great service and food, we were surprised ... Read More
I chose this cruise because of the ports: departing from Copenhagen, then Stockholm, Tallin, st Petersburg, Helsinki, back to Copenhagen. Overall - Amazing location, very friendly cruise staff, great service and food, we were surprised by how swift embarkation at ports were. Just check in was a little long. We arrived CPH on day of embarkation at 7am. There was already cruise staff holding a sign asking if anyone has booked cruise transfer to port. Nonetheless , my group used public transportation to Oceankaj by train then bus 25/27. We spent about 1+ hour at check in counter, we were told that it is the first sail of the year, staff was still on training to the new system as happens that system was down. I completed online check in but staff can not locate record so we have to complete whole check in process again. Team did not collect passport from us at check in, which again create a little hassle when we are on board. Cruise staff has to come to us to collect it. Once we board, staff with yellow t shirt was at every floor to help answer questions and help people familiarise with the cruise. This is my 2nd cruise with RCI, serenade of the Seas is a smaller cruise then before (quantum class cruise) which means less people, and less crowded. Never very difficult to get table at Windjammer. Dinner at main dining room was fab. Good food and attentive service. Same table and wait staff everyday Remember to download their app if you need to know info in other language. My family benefited from using the app as info were listed in chinese for them. Not really long lines at customer service. Staff are much more friendly, Cruise Director David is always around, can feel that he cares about customers. The cruise is a little dated but well maintained. Lots of storage space. Our housekeeper Sean is amazing, always checking if we are ok. Great shows and always good music on board. Less entertainment facilities on board then quantum class cruise, but I did enjoy my ‘do nothing’ time. Amazing ports especially Stockholm. Hop on hop off bus was waiting right outside departure gate for travelers. Tallin is an easy port, within walking distance to old town. Helsinki ‘s port was a little far away from downtown. Even excursion staff is unsure which port cruise will use 2 days before arrival. Wrong info given at the leaflet distributed on board. We joined independent excursion at St Petersburg, we can only depart ship 90 min after docking time. Have to let those joined cruise shorex depart first. We traveled in smaller group and with early entry to Hermitage plus an additional subway ride. Overall good cruise experience again. I would recommend this cruise and route. Read Less
Sail Date May 2019
Having sailed with RCCL many times I expected a great cruise on a grrat ship. Sailed out of Copenhagen. The Seranade of the Seas is in dire need of extensuve updating and repairs. Windows in the Safari Club lounge haf 1" of water ... Read More
Having sailed with RCCL many times I expected a great cruise on a grrat ship. Sailed out of Copenhagen. The Seranade of the Seas is in dire need of extensuve updating and repairs. Windows in the Safari Club lounge haf 1" of water between the panes. It had formed into algae. Water leaking in windows in the Windjammer. Casino tobacco smoke was not ventilated properly spilling in to public areas. Food in Reflections Diningroom was poor so after 5 attempts on a 21 day cruise the remaining meals were in the Windjammer. Cabin 8005 had broken brackets in bathroom cabinet. Cabin cabinets were scarred and scratched. Draws and doors did not open or close proprrly. Sofa had several stains on it. Carpet worn out and stained. Ports of call in Shetland Islans, Norway, Iceland and Nova Scotia had excursions that rrquired lengthy bus rides for a 45 minute toir. There was nothing in Greenland expect to walk around the small town. The ship went through the Prince Christian Sounx all dsy and waz being narrated by a Dr. Jacob. A monotone boring description of his opinion regarding as to how the rocks were formed. This guy also gave enrichment taljs which were equally boring but at least he put you to sleep. Debarkatiin in Port of Boston was horrible due to new Immigration process done on board. It was designed to expidite the process but delayed it. Read Less
Sail Date August 2018
Two years ago, we found ourselves cruising the Baltic on the Serenade. During that sailing, they began advertising for their fall crossing from Copenhagen to Boston. It looked intriguing, so we kept our eyes peeled for future crossings. ... Read More
Two years ago, we found ourselves cruising the Baltic on the Serenade. During that sailing, they began advertising for their fall crossing from Copenhagen to Boston. It looked intriguing, so we kept our eyes peeled for future crossings. Cut to 2017, and they released our itinerary with the addition of Greenland! We jumped at the chance to book it, and we were not disappointed! What was originally a family cruise turned into a mother/daughter trip. While we had already spent time in Copenhagen for our Baltic cruise, we knew we wanted to spend more time this year, since it's such a great city. We spent three days exploring prior to embarkation and stayed at The Square Hotel, right across from City Hall and down the street from Tivoli. We couldn't have asked for a better location. The actual port for embarkation is Oceankaj, which is a ways away from the city center. I believe our taxi cost about 260DKK. Embarkation in Copenhagen is a breeze. Disembarkation in Boston is not. We'll get to that later. THE SHIP: We've been sailing on Radiance class ships for the past three years, so upon embarking, we already knew the lay of the land onboard. The only difference we noticed was our room. We stayed in a junior suite, and during it's quick dry dock in 2017, they switched out the sagging sofa bed for a nice, large gray couch. Since our third guest canceled, we never got to test out the sofa bed, but anything would have been better than the old one from two years ago. Our stateroom was 1570, which was great, since there's a lot of annoyance with being below the pool and Windjammer deck. We lucked out and found that our room was below a carpeted section of the Windjammer, so we had no noise above us. There's a little wear and tear on the ship, parts of the deck railing were chipping off and our bathroom sink had a few cracks. But overall, the ship looks to be in good condition, and it's always reassuring when you constantly see staff members cleaning all areas of the ship. FOOD: It was average. We typically buy some kind of dining package to avoid the formal nights, so we had a few meals in Chops Grill and Giovanni's Table. Both restaurants were the best meals we had onboard. Our waiters in the MDR were great, but the food was average. We found the MDR menu didn't change much, so after 16 days, we were ready for food off the ship. ENTERTAINMENT & ACTIVITIES: They had a number of enrichment lectures throughout the cruise which always seemed to be packed. The nightly entertainment was normal, after three straight years of European cruises, we had seen over half the acts already. The one unique thing with this cruise was the Blue Nose Ceremony, which has to do with crossing the Arctic Circle. But everyone was involved, including the Captain. We took part in progressive trivia on sea days, which was excellent. Additionally, the crew hosted Master Sea Chef with a number of staff members. It was a huge hit and I hope they continue the tradition on crossings. SERVICE: Overall, the staff was great. The cruise director, Jamie, was fantastic and was seen quite frequently around the ship. Captain Aris was also seen quite a bit. The activities staff were great, especially Diego, who made countless trivia games knowledgeable and fun. We've become accustomed to being greeted by every employee as you pass by and this cruise was no exception. Maybe it was the fact that it was a 16 night cruise, or maybe it was because we were making history with Royal, or just being on a smaller ship, but we did feel like a big family by the end of the cruise. PORTS & SHORE EXCURSIONS: I'll break it down by port. SKAGEN - it was pouring rain shortly after we arrived, so we stayed onboard. However on a nicer day, it a great opportunity to go to the northern most point in Denmark and see where the North and Baltic Seas meet. STAVANGER - originally the itinerary had us going to Bergen, so when it changed, we were a little disappointed. However Stavanger was quaint and beautiful. We booked a fjord tour independently with Rodne and it was worth all the money. Luckily for us, they boarded the fjord tour directly behind the Serenade, so it was a short walk for us. LERWICK - we tendered here and just walked around the city. It was a cute Scottish town with incredibly friendly people. AKUREYRI - this was our first experience with Iceland and it did not disappoint! From the sail in (you sail into a long fjord to get to the city) to the view from the port, we were in awe. We booked an independent tour with Fab Travel and did a day tour of Lake Myvatn. Again, it was well worth the money. Our guides were knowledgeable and it was nice having a smaller bus to tour with. REYKJAVIK - we stayed overnight in port, allowing for two tours. Reykjavik was the only time we booked tours with Royal. The first night we went to the Blue Lagoon for a night swim. Maybe it's considered too touristy, or too expensive, or both, but for the rest of the cruise, the people we spoke to raved about their time at the lagoon. It's big enough to not feel crowded - especially at night. And overall, it was just a relaxing and wonderful time. After the highs of seeing the beauty of Akureyri, the lagoon seemed to add to the magic of the country. The next morning, we (and basically the whole ship) did the Golden Circle tour. The sites were crowded (it was also on a Sunday), but it didn't take anything away from it. PRINS CHRISTIAN SUND - we just sailed through the sound for about six hours on a sunny day. We were lucky enough to have a geologist onboard who made sporadic announcements to give people information about what we were sailing by. Initially, we were slated for a 7-8 hour tour through the sound, but we were working to beat a storm front. QAQORTOQ - being the first Royal ship to sail here, there wasn't a whole lot of information regarding the city beforehand. There were only a few excursions offered and they were incredibly expensive. Most passengers just wandered around the town for a little while, so hopefully next year there will be more options for cruisers. It was just the small price to pay for being the first cruise for the company to port here. SYDNEY - there were a number of excursion options in Sydney, but since we spent the bulk of our money on Icelandic excursions, we just walked around the city. HALIFAX - again, Royal offered a lot of diverse excursions for passengers, but we opted to take a walk along the boardwalk. It was a Sunday, so it was a bustling city with families out and about. We did a quick tour of the Maritime Museum of the Atlantic and found some food along the waterfront. Overall, Halifax was a gorgeous coastal city and we'd love to go back. The only issue we found with the excursions we booked with Royal was that they were extremely disorganized. Our Blue Lagoon tour met on the pier, but there was no shore excursion employee around to check tickets and to point people onto their respective buses. While the tour operators tried to fix the issues, the missing shore excursion employee showed up and stood to the side, not bothering to help. The following morning we had to report to the theater to get our stickers, which was a normal occurrence. However, unlike every other excursion that met in the theater in the past, the staff had people lining up around deck five and giving stickers at the entrance to the theater rather than down by the stage. Overall, it seemed like Royal was extremely disorganized with tours, which wasn't the case when we sailed on the Serenade two years prior. The excursions themselves were excellent, but the organization needed some help. DISEMBARKATION: Understandably, the US does a thorough inspection on a ship that comes in from Europe. But it definitely delayed the start of disembarkation. We elected to do the express walk off with our bags as usual, but in the end we were getting off the ship with groups 1-3. The start of disembarkation was slated to be 7AM, so we went down at 6:30 to sit around. Except everyone was already lined up, and the doors didn't open until about 7:30. The first ones off the ship had to have come down before 6AM to stand in line. Immigration was held in the dining room and we were promptly led off the ship. Pro tip: Use Uber or Lyft. Boston has limited taxis at the port. By the time we got to the taxi line, there were about 7 families in front of us and two taxis that were full. The port employees even suggested using Uber. There were 50 or more people in line after us, and only a handful of us elected to get out of line and order an Uber. In the end, it took 20-25 minutes from the time we ordered a car to being dropped off at the airport. Overall, the cruise was excellent. Even though I'm a little tired of the Radiance class at this point, the itinerary was always the reason behind booking this sailing. The fact that the crew was so wonderful seemed to be icing on the cake. The balance between sea days and ports was perfect and made the cruise fly by. While I don't have any future sailings booked on the Radiance class, I will always look at the Serenade with fond memories and appreciate that it took me across the world with an amazing crew and incredible passengers. Read Less
Sail Date August 2018
First time for RCL to go to Greenland. Plus Iceland and other ports. Embarcation was fastest of any cruise we have been on. Very satisfied with all acpects of the ship. Weather prevented use of most outside facilities and activities. ... Read More
First time for RCL to go to Greenland. Plus Iceland and other ports. Embarcation was fastest of any cruise we have been on. Very satisfied with all acpects of the ship. Weather prevented use of most outside facilities and activities. The "at sea" days were spread out ,which was good. Only negative was that the food in the main dining was average at best. About 60% of the menu was the same each night. Food at buffet was above average. Chops was great. Really enjoyed Park Cafe in Solarium for breakfast and some lunches. Much more relaxing than buffet. Ports were all good. Cruising thru Prins William Sound and Iceland made the trip. Go all in for excursions in Iceland. Only way to truly see and experience everything. The disembarkation process - going thru passport check and customs on board the ship took forever. In conclusion ,great way to see unique parts of the world Read Less
Sail Date August 2018
Did back to back cruises from Copenhagen to Baltic and then across to Boston. Loved all the ports, they were all new to us except Stavanger. First time Royal was in Greenland, going through Prins Christian Sund was gorgeous. We had 14 ... Read More
Did back to back cruises from Copenhagen to Baltic and then across to Boston. Loved all the ports, they were all new to us except Stavanger. First time Royal was in Greenland, going through Prins Christian Sund was gorgeous. We had 14 ports in 23 days, what a great itinerary. We spent three days in Copenhagen before departure and enjoyed the city immensely. We did independent tours, not from the ship. Embarkation was smooth and we were on the ship in no time at all. We had a balcony and the room was adequate size, we were on deck 7 close to the forward elevators. Lots of activities all over the ship and especially in the Centrum [music, dance classes, chef cook off, etc]. Food in the regular dining room was extremely good on this ship and we also ate at Chops, always good.Service was great. Loved Damian, the singer in the pub. Lots of other entertainment, some really good, some not as good. We did not travel with children. I would definitely recommend this trip and the ship is going again next year. Just be sure to pack warm clothes. Read Less
Sail Date August 2018
This was our first cruise, so my comments may sound as if I am a greenhorn – which I am as far as cruises are concerned. The cruise was on the "Serenade of the Seas" (Royal Caribbean) on the Baltic Sea from Copenhagen ... Read More
This was our first cruise, so my comments may sound as if I am a greenhorn – which I am as far as cruises are concerned. The cruise was on the "Serenade of the Seas" (Royal Caribbean) on the Baltic Sea from Copenhagen stopping at Stockholm, Tallinn, St. Petersburg and Helsinki, then returning to Copenhagen. The ship is huge (though I was told there are even bigger), well-organized, clean, plenty of food, entertainment. There are lots of things for children to do, and of course there was the casino for those like to gamble. And, very important, the staff was very friendly and efficient. Food: you can very easily eat too much. The dining rooms are full of food for all tastes and diets. However, Reflections (the main dining room) has a limited selection for dinner, but there are changes every day. For vegetarians, there are 2 choices for starters, one for the main dish and of course no problem with dessert. This may be contrasted with the Windjammer Café, which has almost a constant buffet, and the variety of dishes is far greater. One (minor) criticism: There was no honey for breakfast on the last two days. One solution to the substantial food offered and attempts to eat two main meals only (breakfast + one other meal, be it lunch or dinner) is to offer half-board, as it were. As in hotels, everyone eats breakfast, and they can choose one of the other two meals. Anything else may be purchased and eaten at one of the cafes. This seems easy to administer: the SeaPass would have to be read (in a machine) when going in to eat lunch and supper, and if one of the two meals of that day has already been eaten, you are charged for the other. Formal dining: why bother? This is a remnant of cruising of a generation and more ago, and no longer relevant. There were a few gentlemen in tuxedos and women in long dresses, but many of the passengers dined in casual clothing, though usually with a jacket. Beverage packages: We did an overkill without realizing it. We thought that we should make sure that we have enough water in the stateroom (cabin), and that we will have enough coffee breaks apart from coffee at breakfast and dinner. But what we did not know was that there is no lack of food at meals and of course it's already paid for. As for water, we could have done with 3-4 bottles between us for the 7 days, and not 12! And the extra coffee was good, each came with a "free" cake, but if we had known, we would have made do with one card with 15 coffees, and not one card each (one for me and one for my wife). But we are new cruisers. Never had previous experience. You live and learn. Stops and shore excursions. We did not take any of the excursions organized by the ship, but made our own way around at the four ports of stop. If you want to take full advantage of the ship's facilities, then a passenger would have to cut down on going ashore. So, there is a choice between going ashore and staying on board (where activities are still going on). Going ashore allows you to see cities you may never have gone to, were it not for the cruise. However, if you do not take an organized excursion, it does take time to get off, and then to get to the centre of the city (in Stockholm by hop-on/hop-off bus, in Tallinn and Helsinki by shuttle bus and in St. Petersburg by public transport or by taxi). Of the four stops, Helsinki was in a way a waste of time. We had only half a day. We disembarked at around 9.30 -- we were on holiday, so why leave the ship at 7.30, which was possible? So, we could manage a couple of hours in town, which is not enough time. The best of the shore trips was Tallinn, perhaps because it is a small town, and you have plenty to see and you have time. The answer probably from the cruise company would be that we should take an organized excursion – that would be OK if you want to pay the fairly high price and run around after a man or woman in a flag. It's not our style. Criticisms: public loudspeakers were not clear unless you were standing or sitting in specific areas. When in your stateroom, you could hear that someone is speaking on the public address system but you can't catch what is being said. Read Less
Sail Date August 2018
We like very much cruise trips and before we enjoyed cruise trips many times. However RoyalCaribean exsperience was our first experience and definitely the LAST. We have chosen this company because our dates fit and also there is an agent ... Read More
We like very much cruise trips and before we enjoyed cruise trips many times. However RoyalCaribean exsperience was our first experience and definitely the LAST. We have chosen this company because our dates fit and also there is an agent in Istanbul which helped us the booking. We never thought this is such a lousy company. First of all, the food is terrible. The quality of the food was worst I have seen in a cruise trip. Really terrible. Normally we eat at a restaurant which they serve you at the cruise trips. You think I am exaggerating but food was not eatable. Very very bad. For instance I requested ahi tuna steak last night, they brought me something fried within a burned oil. The waitress very nice and she said, sir, it is no problem I can change it if you don’t like it. Then I said yes please I like to have pasta with ketchup. You might think ahi tuna is a complicated food so not every restaurant can cook it in the right way. But I ordered salads and they were worst salads in my life. I tried to fix my dressing by myself on the table olive oil and vinegar than I was able to eat it. We made joke of it with our waiter when the food comes I started to laugh and she did the same, very nice waiter, experienced enough to make a fun of it. It is really that bad. Even the cheese they serve it is third quality. Open buffet food, teen ages food all the time, spaghetti, hamburgers, pizza, hot dogs etc no change at all. Normally other cruises they have a special food every night different. They really saved a lot of money I guess. If you go to paid restaurants which we so far tried Italian, steak restaurant and tonight we go to the sushi restaurant. Than the food becomes possible to eat but than you have to pay. I don’t really mind the bad food too much, anyway we went to very nice restaurants an the places we visited and I consumed a very limited food at the ship. But also I had a very bad experience with one of the guest service officers. It was very disappointing for me and I decided that I never go with RoyalCaribean never never again. I had a small problem. It was a sea day and my payment card did not work. I wanted to have some drinks, and I wanted to go to SPA for some paid services. So I went to the front desk to solve the problem. LUCIA REYNAUD HID checked my situation and tod me that my credit card is not working. I provided my credit card for the payment but they don’t have the system which I can key in my passcode. For this reason I couldn’t make the payment and I need the to call the bank. But it was seeday and my phone was not working. I told her that tomorrow morning I will call the bank in Stockholm and I will solve the problem. She told me that she can not help me. I said in this case I would like to talk with the Manager. She was very upset when I said this and told me that go back to line and wait to see the Manager. I told him that I already waited on the line to see you around 20 minutes and just call the manager for me. She just ignored me and invited the next people on the line. I was like shocked and very embrassed. Than I went to another guest service person and she informed the front desk manager right away and she solved my problem right away. I had a complain sent to RoyalCaribean for this instance but no response as yet. Third the SPA. Fitness equipment is out of date. No tv monitors, old equipment. This is also very important for me. Fourth, entertainment. This was a joke as well. Very very poor shows. I don’t believe it such a waste. I would sing Beatles song better than those guys and I am a banker. You will figure out how bad was it. We are still on the ship and our seeday is started for more than 24 hours. I could not wait to write this. In summary, NEVER, NEVER, NEVER AGAIN with this company. Zafer Kurtul Read Less
Sail Date August 2018
Choose this cruise for the ports ... Copenhagen, Stockholm, Tallinn, st Petersburg and Helsinki. Had a brilliant week. The ship was excellent . We had a balcony stateroom which Comfortable, clean and lots of storage space. We were very ... Read More
Choose this cruise for the ports ... Copenhagen, Stockholm, Tallinn, st Petersburg and Helsinki. Had a brilliant week. The ship was excellent . We had a balcony stateroom which Comfortable, clean and lots of storage space. We were very lucky with the weather in all ports. Had a pre cruise hotel stay in Copenhagen to do some sightseeing there. Boarding the ship was very organised and went smoothly. We choose to eat in the reflections restaurant for breakfast and dinner... good choice of food and lovely presented. Went to most of the shows and they were all very enjoyable especially the Beatles group. All the staff on board were very helpful and friendly. We did not do any of the ships tours and found it easy enough to get around when ashore . ..had a shuttle bus from the ship in two of the ports. We had pre booked a tour in st Petersburg with alla tours which included all the places we wanted to see . Overall an excellent cruise Read Less
Sail Date August 2018
We have been on one other cruise with RCI (Explorer of the seas) and chose this cruise mainly for the itinerary , but also because we had a good experience previously with RC and lastly because the ship is slightly smaller. The ... Read More
We have been on one other cruise with RCI (Explorer of the seas) and chose this cruise mainly for the itinerary , but also because we had a good experience previously with RC and lastly because the ship is slightly smaller. The booking process went well and communication pre cruise was very good. We booked flights and an overnight stay in Copenhagen as part of the package. The hotel in Copenhagen was excellent, Copenhagen is a lovely city. Lots of things to do and see and very easy to navigate on foot. We went on a canal boat tour which gave us a snap shot of the city. Everyone was very pleasant and helpful. We took the train from the airport to our hotel which was extremely easy to do, then a taxi from the hotel to the port. Embarkation was smooth and quick. From arriving at the terminal to getting on board was less than an hour. The ship itself was always clean and tidy. It's layout was similar to our previous cruise so we were able to get our bearings very quickly. Cabins were open by 3pm . Our cabin 4019 was an inside cabin on deck 4 . We chose this purely on cost. We, me my husband and 17 yr old daughter shared a cabin. We saw the cabin as somewhere to sleep and change and did not want to spend money on something we would hardly use. I was pleasantly surprised at the size. I was worried I'd feel claustrophobic with out a window, but I didn't at all. It was more than adequate for our needs. Our room steward was very friendly and kept our cabin clean and tidy. We chose my time dining, and ate in Reflections every night , sitting at the same table, we have wonderful waiters. And the food was excellent. There was always a very good choice , even for my daughter who is a pescatarian . We cannot fault the food or service. We also used reflections for breakfast a couple of mornings and a couple of lunches. Again food was always good. We also used the windjammer. We were always able to find a seat easily, our favourite place being in the outside seating at the back of the boat. Loads of choice. Something for everyone. We chose not to have an alcahol package as we only drink with dinner and so bought a bottle of wine a night....be aware that the price on the menu does not include the 18% gratuity or onboard tax....we got a nasty surprise when we received our account bill. We had two soda packages and a refreshment packages. And to be honest if you are going to just drink soft drinks you don't need a package at all....there is always tea coffee water and lemonade available . Entertainment was varied...always something to do. We went to the shows in the theatre which were of a good quality. The music and games shows put on by the entertainment crew were very good. You can fill every minute of every day if you desire....or sit and do nothing. The choice is yours. The ports....the main reason for us chasing this cruise.....Copenhagen, Stockholm, Talliim,st Petersburg and Helsinki were excellent. We did not book shore excursions. We self toured Stockholm and Tallinn and booked tours through TJ Travel for the other two. Over all we had a fantastic cruise and cannot really think of any negative points. Read Less
Sail Date August 2018
This was my second time on a Baltic Cruise and my 2nd time to all ports of call. Even though not new, I really enjoyed this cruise. It was my first time on this ship and only my third time with Royal Caribbean. As with any cruise there ... Read More
This was my second time on a Baltic Cruise and my 2nd time to all ports of call. Even though not new, I really enjoyed this cruise. It was my first time on this ship and only my third time with Royal Caribbean. As with any cruise there were some negatives. Primarily on the up selling and nickel and dime game RC has become. But otherwise I enjoyed the trip very much. Copenhagen is an easy port to use, embarkation was done well and easily. Sea days were relaxing. I enjoyed being on a smaller sized ship. Nothing ever felt crowded and there were always seats and very few lines for anything. The ship is decorated well and bright. The only time things felt busy were breakfast at the windjameer. Especially on sea days. We had a 3rd level inside cabin. No issues at all. It was quite and cool. We experienced great weather on this trip that we were able to enjoy the outdoor areas. The room attendant was great and so was the wait staff. As expected the food in the MDR was good to very good every night. I find this to be the case for European cruises over Caribbean cruises. Windjammer food was good most of the time as well. The cities you see on the Baltics are great. There is so much to see especially in Stockholm and St. Petersberg. Which we have more time there. Estonia a long port day in old town is enough, as well as Helsinki. Make sure you enjoy the departure from Stockholm, some of the most scenic cruising I ever seen. I did not do much on the entertainment side, but what I saw that was offered was good. Activities were not a ton, but it is a smaller ship. The art auctions were LONG though. They give a 10:45 registration but don't start until 11:30-11:45. WAY too long and not enjoyable at all for that long. I hated bingo being electronic and also that they charge for a bingo pen. As typical on a European cruise the casino was never very busy but the staff was good. I was with a larger group so we took shore excursions at all ports. I think they were all very good and did a good job for the time they have. For St. Petersberg is always good to have the longest possible tour given the visa restrictions. Overall, I could not have asked for a better cruise. Copenhagen was easy to disembark from too. And make sure to stay a few days prior or after there as well. Read Less
Sail Date August 2018
I chose this cruise because it gave us more time in Copenhagen before the cruise, and in Stockholm at the end of the cruise. Both cities are fantastic with a lots to see and do. We spent 3 days in Copenhagen, and used Free Walking tours ... Read More
I chose this cruise because it gave us more time in Copenhagen before the cruise, and in Stockholm at the end of the cruise. Both cities are fantastic with a lots to see and do. We spent 3 days in Copenhagen, and used Free Walking tours guides, they were fantastic! Everybody speaks excellent English and people were generally friendly. Be prepared however for a very expensive city! The port is far from the city, we took a taxi to get there. Embarkation went very well, however, the assigned boarding times don't make any difference, you can go whenever you wish. I was a bit worried about the ship comfort level, but I was pleasantly surprised by its comfort level and appearance. This cruise is extremely port intensive, so be prepared for long days, and little time on the ship. My main disappointment was with the level of service in general and especially in the main dining room. My time dining was a total disaster: no respect of reservations, rude greeting at the reception, and unexperienced waiters. The food was good at the main dining room and in Windjammer, but very average at the Park Café As for the other ports: Arhus is a very nice town, easy to walk around, with VERY friendly people and volunteers available to help us from the ship into town. Warnemunde: we did not go to Berlin, too far, we rented a car and visited Shwerin and Rostock. Helsinki: we did a fantastic guided tour by bike, a beautiful city. St-Petersbourg: booked a private tour, everything went well, don't be afrait NOT to take the ship excursions. We enjoyed being able to spend 3 days, there is so much to see. Tallin: used also Free Walking tours. We spent an extra 2 nights in Stockholm, we loved the city, RCI was telling us taxis were rare at the port, which was not true, we had no problem finding one. The weather overall was great, but be prepared for windy days and variations from one hour to the other. Overall a fantastic but tiring trip! Scandinavia is great to discover, and St-Petersbourg brings you in a very different atmosphere. Its a cruise for people who like to learn and experiment! Read Less
Sail Date June 2018
We chose this cruise because of the 3 days in St Petersburg and we weren’t disappointed. All ports of call were interesting and the ship itself clean and tidy with mostly friendly staff and excellent food. We were disappointed that ... Read More
We chose this cruise because of the 3 days in St Petersburg and we weren’t disappointed. All ports of call were interesting and the ship itself clean and tidy with mostly friendly staff and excellent food. We were disappointed that WiFi was not included and that a whopping 18% added to bar tabs but suppose this is true of most cruise lines. A small minority of staff did not convey a ‘pleased to serve you’ attitude but this didn’t spoil our trip. The entertainment was top notch with a very enthusiastic cruise director. Both embarkation and disembarkation went smoothly. We explored both starting city (Copenhagen) and final destination (Stockholm). Our cabin was very conveniently situated near to the main reception desk and without a long walk along a corridor. We did not take any of the cruise excursions preferring to do our own tours but we did book a 3 day comprehensive tour of St Petersburg with a local Russian company which was excellent. Over all this cruise suited our purposes and it delivered for us. Read Less
Sail Date June 2018
We wanted to see the Baltic and this cruise is absolutely ideal especially as it leaves from Copenhagen and finishes in Stockholm. The ports visited provided great variety and interest. It is an awesome area to visit. The ship was ... Read More
We wanted to see the Baltic and this cruise is absolutely ideal especially as it leaves from Copenhagen and finishes in Stockholm. The ports visited provided great variety and interest. It is an awesome area to visit. The ship was comfortable, the service good and staff very friendly. We took the Royal Caribbean organised trips and they were very good, the guides were excellent and very knowledgeable and made these places come alive. The St Petersburg days were absolutely fantastic and this cruise takes you to such a wide variety of locations with such a diverse set of cultures and history. This cruise gives you a great opportunity to see a variety of countries in the period of ten days We also took the tour round the ship on the cruising day which was brilliant and allowed a glimpse of how it all works behind the scene. The engineering section was very very good. We had timed dining which was very good and meant we had the same table each night and same waiters who were excellent, friendly and humourous. The food was also very good and varied. We visited the theatre on several evenings after dinner and enjoyed a good variety of entertainment, the Irish four piece group Graffiti were first class, very talented and funny. Read Less
Sail Date June 2018
This was my second cruise and have already booked a trip again on Royal Caribbean for next year through the Panama Canal. Felt really relaxed after each of two different types of massages during the 10-day cruise. There were so many ... Read More
This was my second cruise and have already booked a trip again on Royal Caribbean for next year through the Panama Canal. Felt really relaxed after each of two different types of massages during the 10-day cruise. There were so many activities onboard that we never got a chance to play miniature golf, swim, or go into the hot tub like we had on my first cruise. One singular entertainment drawback was insufficient variety of movies to consider; they could have introduced more during the slotted show times. Despite gale warnings, captain piloted ship so deftly that our wine hardly swayed in the glass after we left Tallinn (note: learned in Stockholm from Norwegian Cruise passenger who left Saint Petersburg on same day, they had to skip port call in Helsinki during same storm). Our table service and the food in Reflections was so outstanding, we really looked forward to each evening meal. Read Less
Sail Date June 2018
The main reason for choosing this cruise was the itinerary. In that regard, the cruise did not disappoint. The ship itself appeared a little old and in need of some upgrades in comparison to others of RCCL. The cabin was sufficient, ... Read More
The main reason for choosing this cruise was the itinerary. In that regard, the cruise did not disappoint. The ship itself appeared a little old and in need of some upgrades in comparison to others of RCCL. The cabin was sufficient, spacious balcony room. We were certainly glad we switched to the spacious category as the regular balcony would have been very small. This designation was not anything we were used to on RCCL. Usually their balcony cabins are pretty much the same size regardless of designation. The specialty dining was nice although Chops wasn’t up to the grade with other ships. Giovannis was excellent. The my time dining was nice as long as you had nice waiters and assistants which we did after the initial evening. The entertainment we felt lacking. The headliners were not of the same quality as other ships and there were several nights highlighting the ships crew. Although all very talented, we felt this was another cost cutting measure. The ship was incredibly understaffed in some areas, particularly the bar service. It wasn’t at all unusual to wait 10 - 15 minutes just to place an order then further time before the drinks were actually delivered. Not the fault of the waiters. There just weren’t enough of them. The ports of call were stellar. Very very beautiful scenery and certainly the reason and highlight of the cruise. We won’t be traveling to Norway again as there are other areas we have yet to experience, but I would recommend the itinerary. One other item, if you like to work out, there are no TVs on the treadmills, elliptical, or any other equipment. Take your own IPad, iPod, etc. Read Less
Sail Date June 2018
The crew were very good, friendly and helpful. Our cabin steward, was excellent and welcoming. The Vintages wine staff were great as well as all other bar staff. Zumba was great and climbing wall was fun. The ports and excursions were also ... Read More
The crew were very good, friendly and helpful. Our cabin steward, was excellent and welcoming. The Vintages wine staff were great as well as all other bar staff. Zumba was great and climbing wall was fun. The ports and excursions were also excellent. The choice of drinks was good, The buffet food in Windjammer was very good. The music around the ship was good but too loud as it dominated rather than being background. There was nowhere to quietly read a book apart from our cabin. The ship looks tired and in need of renovation. Our cabin toilet smelt and had wash back which our steward reported immediately. This was flushed out but although better was still odourous. We also had new shower screens fitted on day three or four which caused sealant smells for about 24hours. Although we agreed to this it should this not have been completed between cruises? The inside of the windows in the Windjammer (buffet) were covered in thick dust as well as the windowsills. The exterior of these windows were also dirty. This was on a cruise specifically designed for the scenery which was obscured by window dirt when in the Windjammer. We reported this to the restaurant manager but nothing had been done the following day, as we sat in the same seats. We ate about three times in the main restaurant. On previous cruises there has been a Wow factor in the menu. Any wow factor on this cruise required additional payment. The food was uninspiring and a little boring. On one night there was spaghetti Bolognese and Lasagne on the same menu. This is standard fare at home for the kids, not what we would expect on a cruise menu. There was a lot of menu repetition. We left a bottle of wine with the restaurant and went to collect it two evenings later to drink in the Windjammer. I waited 30mins while they had clearly lost the bottle. I was offered someone else bottle with a different cabin number on it and in the end the staff kindly offered a new one. The issues around the restaurant are the main reason for an average rating as the food on a cruise is, for us, supposed to be something special. I wouldn't expect a steak, couple of bits of broccoli and two boiled potatoes, a bit dull sadly. Overall we had a pleasant time, the scenery was beautiful with excellent ports of call, but the ship felt neglected. The front of our cabin draws constantly tried to come off and had exposed rawl plugs. The entertainment was good, specifically the magician and Beatles tribute band. This is our first time with Royal Caribbean and would probably now choose a different line unless this is the Cinderella of the fleet and the Wow factor has been saved for the larger newer ships. Read Less
Sail Date June 2018
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