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303 Royal Caribbean Canary Islands Cruise Reviews

It was somewhere between good and poor with the odd excellent here and there. It was the ships first sailing after a refit and in some areas it was unfinished or maybe not even started? Some work was being done while we were sailing so ... Read More
It was somewhere between good and poor with the odd excellent here and there. It was the ships first sailing after a refit and in some areas it was unfinished or maybe not even started? Some work was being done while we were sailing so areas were roped off, why could this work not been done before we sailed, when you're on holiday you don't shouldn't have to deal with the smell off paint and chemicals, we understand that ship maintenance is on going but this was more than that. Part of the refit was adding extra cabins (which were not yet in service), this will make a busy ship even busier,is this RCI putting profit before the customer ? There were times when sun beds were scarce and trying to get a drink took forever, so adding more passengers won't help this ratio. We were told that they were trying a new ordering system in the main dining room, service was slow and the waiting staff seem to be struggling with it, surely they should have had more support when trying something new, they suffered and so did we ! On one occasion we all ordered our meals and after a long delay we were told that they had run out of a certain dish that many on our table had ordered, this shouldn't ever happen. On our first night we went to Chops grill a past favourite of ours, this turned into a disaster, we sat down at 7:30 but didn't get our main course until 9:40 we also had to send something back because it was cold, this is a first for us ! Later in the cruise we went to chops for an indian lunch, this was excellent, the chef showed how he cooked all the dishes, we then sat down and tried them all, this was followed by a tour of the galley which we found really interesting and good value. We thought that the food quality in the main dining and the Windjammer overall was much below par, nothing wrong with how it was cooked but the meat quality was poor especially the chicken. The Windjammer seemed to cook the same thing everyday not enough variety. The ship has now got a flow rider, hooray ! how about keeping it open so we can get on it ? most days it was closed between 11 and 5 so opening when were getting ready for dinner and after dinner isn't much use ? Entertainment on the ship was on the whole very good to excellent, I applaud RCI for keeping the music live as it should be. Our cabin was it's usual high standard and we were well looked after by our room steward. Overal we did have a nice time but certain parts of the cruise were spoiling it at times, we just hope that RCI get there act together so we can continue booking with them as our favoured cruise line.They let a ship sail unfinished and tried a new system in the main dining without a plan B which left the passengers annoyed and waiters frustrated, which isn't fair on their guests or crew who have to deal with the complaints . Read Less
Sail Date April 2015
This was my first cruise with my wife, we went to support a friend who is disabled and confined to an electric wheelchair. We were very excited to be going as our friend explained how great it would be, as he had sailed earlier that year ... Read More
This was my first cruise with my wife, we went to support a friend who is disabled and confined to an electric wheelchair. We were very excited to be going as our friend explained how great it would be, as he had sailed earlier that year with another cruise liner. Within hours of being on bored we knew it was going to be the worst holiday ever. We went to the Windjammer buffet for lunch and spent at least 15 mins trying to find a table to eat at, that was basically the case for the next 10 days. We went out to the deck area by the pool on level 11 and once again no seats, no chairs, no tea and coffee facilities, this was the same around the whole of the ship, in the bars, club areas,it was just so poor, especially with mostly old people on board who need seats, the only place seats were available was in the casino and that i needed a nicorete patch after being in there. The restaurants we visited were good with the service but the food was tasteless especially the steaks (which we paid extra for) i asked for medium rare, it came served well done! The Italian Giovanni's was bizarre also as when we arrived we were greeted by all the staff saying "hello" in Spanish. Johnny Rockets food was good and the waiter Melvin was great (again we paid extra). The shops especially the jewelry/watch shop was a joke, they were selling Invicta watches with labels on asking for $995.00, these watches sell on Amazon for between £60-£150, but because they were offering up to 75% discount they were down to $300 or so, and people were thinking they were getting a good deal, don't get me wrong they were nice watches but that is just a disgrace putting the recommended price of $995.00. The bars especially in the theatre were terrible with only one person serving nearly each evening, i had to wait over 15 mins for a drink every time, the amount of disgruntled people was astonishing. On the plus side the rooms were small but clean, our cleaner was fantastic with towel animals every night. Considering we paid in excess of £2500 without a drinks package i thought it was so overpriced and will never consider going again, i could have gone 5 star all inclusive beach holiday for half that. I'm sure i wont be the only one to complain. Read Less
Sail Date April 2015
We have cruised 10 times, twice now with Royal Caribbean. This ship has just had a major refit and this was its first cruise since moving from the Caribbean routes recently, to serve the European market. Whilst the actual cabin was good ... Read More
We have cruised 10 times, twice now with Royal Caribbean. This ship has just had a major refit and this was its first cruise since moving from the Caribbean routes recently, to serve the European market. Whilst the actual cabin was good (6280) our balcony floor and glass was covered with paint and the bathroom flooded 3 times, due to drainage problems. The safe had to be replaced on day one. Service was extremely slow the first two/ three nights/breakfast in the main dining rooms, with queues to enter at breakfast and lunch times. The Windjammer self serve cafe has too few tables at main meal times, in order to cope. This is the same in the pub and snack bar on the street location. Once space has been allocated for the 3 themed (extra cost) restaurants and the Diamond Club members (loyalty scheme) and art auctions the ship has insufficient seating and lounge areas to accommodate everyone, especially on poor weather days. Communication on the ship for independent travellers doing their own thing in ports, is really poor. They did not advertise the fact that Lanzarote provided its own shuttle bus into town (3 klm walk), but charged 24 dollars (return) for their own. They do not provide detailed maps of the ports on board ship or details about building works taking place around port areas, that add walking distance or the lack of taxis available to simply ride into towns and back ( Teneriffe and Lanzarote),Given there are people with disabilities and parents pushing pushchairs etc....this is morally unacceptable ) Expect to pay comparative high prices for wines, spirits, specialist coffees, booking fees to specialist restaurants ($20 each person) and suggested tips, for what we found to be people just doing their jobs, no above and beyond here! Entertainment standards are also dropping, as the reduction in overall fares continues in a fierce and over crowded market. The best entertainment is still provided by the ships own staff, with most nights having a "flown in " single act/person doing a decent standard, but the hour long show is filled out with inane chatter for much of the time, which kills any quality that might have been there....crazy. Few pieces of live entertainment are provided around the ship at other prime times, apart from quiz shows and late night disco's. Ice show was excellent...go early and get good seat near front. Food quality was good enough, with a differing menu each day providing a 3 course dinner, reasonable lunch and breakfast selections. Most meals are served only warm, due to distance to kitchen. No separate afternoon tea (Windjammer self serve). The service was pleasant and mostly efficient, although expect to queue for entry into main dining rooms for breakfast and lunch and early cruise for dinner. No experience of any shore excursions and activities, Disembarkation procedure was very good. Read Less
Sail Date April 2015
This was my first cruise with RCL.....it was also my last! My wife's suitcase took six hours to be delivered to our stateroom. We were on a 10 night cruise to the Canaries, Madeira and Vigo in Spain. What we did not know was that the ... Read More
This was my first cruise with RCL.....it was also my last! My wife's suitcase took six hours to be delivered to our stateroom. We were on a 10 night cruise to the Canaries, Madeira and Vigo in Spain. What we did not know was that the vast majority of the 10 days would be spent at sea with nowhere near enough time at each port. The ship was very full with 3000 plus. Thus caused big problems as the restaurants, buffet and bars cannot handle that number esp at key dining times when the ship is sailing. We could not find a seat in any bar for the first three nights as they are mostly small and if you are on the first sitting for meals you will have same problem. The food is OK but nothing special. You will not get turf and surf unless you pay $40 extra. You will not find smoked salmon apart from tiny fragments in scrambled egg. Portions are not huge in the Sapphire restaurant and meals are made to look good with the presentation but everything is not all it seems. In particular many desserts are misrepresented. Try the tiramisu or key lime pie and you will get a tiny mousse and not the real thing. Baked Alaska? No sponge base and no meringue casing. It's just ice cream covered in a meringue mix which has had a blow torch passed over it! Some of the soups or consommes tasted like an oxo cube to me. The entertainment was another disappointment with only two good acts in the Palace theatre in 10 nights. Vocalist Jacqui Scott and comedian Jon Evans were well worth watching, the other acts were novelties or fillers. The Ice skating show is good. One of the very worst aspects of this cruise was the ridiculously small amount of time in port. Just 4 hours in Lanzarote and 5 in Vigo. So everyone rushes on and off creating more problems. A relaxing day in a port? Not on this cruise matey! The charges for Internet use are frankly outrageous with the lowest charge being $59 for 24 hours...and don't think you will easily find free wifi in the Canaries as you will not. I drew blanks in Madeira and Tenerife but finally got online outside the Dino hypermarket in the El Muelle shopping centre in Gran Canaria. No time to even try in Lanzarote with a coach trip to Santiago getting back only 20 mins before all aboard time meaning we couldn't visit the shopping centre right next to the ship! The last night was flat with a juggler booked as the main act. Words cannot adequately describe how our high hopes for this cruise were dashed. We paid almost £3000 for our cruise with a balcony room and do not consider it money well spent. And finally RCL will kick you off this ship early in the morning with the latest possible departure at 9.00 and that is only for those with RCL transfers to Southampton airport. When you leave there is no-one but low paid staff to wave you off. A low key ending to a very expensive and hugely disappointing holiday. Thanks a lot RCL! We enjoyed cruising with NCL who know how to run a happy ship. My experience is that RCL do not and I cannot trust them again after this experience. Read Less
Sail Date April 2015
I had been on Royal Carribean before and loved it, I had raved about my previous cruise (independence of the Sea), and so was looking forward to this much needed break... On arrival there was no wheelchairs available, despite my ... Read More
I had been on Royal Carribean before and loved it, I had raved about my previous cruise (independence of the Sea), and so was looking forward to this much needed break... On arrival there was no wheelchairs available, despite my informing them months ahead I would need assistance, I had to walk to the lounge, to then wait an hour for a wheelchair. The room was ok (inside room) but not at big as other cruises I've been on including indie... Firstly the kettle boiled over and over as it was faulty and didn't switch off, then the safe didn't work and the door to the fridge was broken. That evening we went to the Sapphire, I had taken my morphine and needed to eat by a specific time, almost 80 minutes later we still had no starter, to be then told by another guest they had run out of food and he was told to go to the Windjammer, on asking the head waiter this he ran out the room. I asked if I could have my main course, and explained the morphine situation and he said he would get it straight away. 10 minutes later still no food. I gave up.. The food was repetitive and often just warm. Another guest put pictures on Royal Carribean website of the state of the ship and the company took them down off their website in 2 minutes. The pool had bird poo in, the whirlpools had yellow scum on them and when I reported it, the following day it was still the same. The toilets often did not flush in the public areas. The Windjammer Cafe was such a let down, after day 5 I got fed up of the same food over and over again...it was also Luke warm. However most of the staff were helpful, if you don't include the incident where they tried to give me food for my friend who is gluten free and highly allergic. After waiting 45 minutes for a packet of biscuits for her, I was given a dessert that I was told was gluten free on further questioning and checking, I was asked what would happen if she ate it, I explained and they then took it away and said she best not have it. One day I waited 25 minutes for 2 whole tomatoes for her, only to give up when no one returned. The outdoor cinema was a joke, the first films shown had no sound, and when they did show a film you would be able to listen to it for 2 minutes then the bar music came on, and so on and so forth. When we asked about it we were told to go down to deck 3 and sort it out with them... The entertainment was very poor. We had 3 days of continuous knocking in our bedroom, they said it was fixed but it still continued on day 4, apparently we were under the pool on deck 10 and it was the air trapped in the water pipes. On the last night at 1am, I was met with a loud argument, shouting etc just by my room from staff, I had to ring to ask them to stop. I found on the day before the cruise ended they had had 1,140 complaints, which is basically 2/3 off the ship as almost all were couples travelling. I was told the chef was so bad that he had been taken off the ship and had been given the job of serving staff on a ship in dry dock, and half the crew had walked off before setting sail, and that the cruise was going to be cancelled 5 days to departure, but they did not do this as they would loose to much money and I was informed that the guests can just put up with it. On disembarkation it took an hour to get assistance for a wheelchair, I could go on but it would take a long time. Positives Great staff, you cannot fault how hard they tried to help you. They should be proud of themselves and not Royal Caribbean. I was offered £115 towards a future cruise for compensation. what an insult.... Read Less
Sail Date April 2015
Our 5th cruise and our first with Royal Caribbean......it will also be our last cruise with them. Our total cost for two with a balcony but no drinks package was just over £3000 for 10 nights inc a night in a Southampton hotel. We could ... Read More
Our 5th cruise and our first with Royal Caribbean......it will also be our last cruise with them. Our total cost for two with a balcony but no drinks package was just over £3000 for 10 nights inc a night in a Southampton hotel. We could have got a superb 5 star holiday for that, instead we got a 3 star cruise around the Channel and North Atlantic with very very little time ashore due to the ridiculous itinerary ie just 4 hours at Lanzarote and 5 hours at Vigo. Things didn't start well with one of our suitcases arriving minutes before the first evening meal. It's supposed to be a 4 star ship but food is 3 stars at best in both main Sapphire restaurant and Windjammer. The latter is a buffet and the food was the same almost every day. I have had much better cakes from UK supermarkets! The food in the main restaurant is well presented but mostly small portions and with little veg. You can have steak ie"Aged New York Strip Steak" but it's a tiny portion and might even be re-constituted. You want sure and turf? You have to buy it at $40 a pop! The desserts are a huge disappointment and basically pimped up mousses - that Is what you get if you order tiramisu or key lime pie. Baked Alaska is not what it should be either. Seems the chefs can't make Yorkshire puddings or meringues. The entertainment was mixed, two good acts in female vocalist and comic but the other 8 nights were fillers- dancers, singers and novelty acts of the kind you would not dream of paying to see. The blurb mentions ice skating "shows".... Well there is only one show in 10 days. It is good but surely they could use that venue more? The films they show for free are 1-2 years old because they want you to buy movies to watch in your room. The Internet is an outrageous -$59 per 24 hours and no you can't have less hours and a lower price. Poor or was it deliberate censored information on the free port shuttle buses at Santa Cruz and Arrecife ? ( well they do want you to buy the coach trips you know!) we did buy coach trips for Lanzarote and Vigo but as the ship was only in port just a few hours these were rushed to make sure we got back in time. The ship was very full with just over 3,000 passengers. This caused huge problems on the days when the ship was at sea as there is just not enough space for everyone in the dining rooms, buffets and bars. We found no seat in any bar on the first three nights as we were on the early dinner sitting. Frankly the cruise was poor value for money. It is a nice ship but profit is clearly more important than customer satisfaction and in particular I was disappointed with the food, organisation and patchy entertainment. The last night of any holiday should be special and a good organisation will make sure your last night is one to remember. What did we get? A very third rate comic juggler for 35 minutes and a really damp squib of a night. Whoever booked and organised that night needs talking to! To add insult to injury you are not allowed to stay on the ship after 9.00 am on the final morning no matter how late your flight may be. Ours was at 6.45 pm...........plenty of time to think about what coulda, shoulda have happened on this voyage of great disappointment! Read Less
Sail Date April 2015
Check-in was ok, we had a little bit of a wait but not bad. Our Seapass card which serves as the room key did not work, we had to try 5 times before they got it right. Apparently a lot of people had the same issue. They eventually came ... Read More
Check-in was ok, we had a little bit of a wait but not bad. Our Seapass card which serves as the room key did not work, we had to try 5 times before they got it right. Apparently a lot of people had the same issue. They eventually came around to each room and did something electronically then they worked. We wasted a lot of time going back and forth and the lines kept growing for the same reason. Our cabin attendant Mardi was great! Our first few nights at the main dining room Sapphire was dreadful! Our waiter had no idea what he was doing, got our meals wrong, we had to send things back. Helen the person in charge of the dining room, changed our table for the rest of the cruise. Vener was wonderful! He had all the meals correct, and he even made paper origomi animals for us each evening. The entertainment was wonderful. The Royal Caribbean singers and dancers are bar none. We did not like the juggler, or the one women show with Andrew Lloyd Weber music. Several people walked out on that one. Our remote for the tv did not work, so we had to have that replaced. We did have new chairs and table on the balcony which was nice. One day after our shore excursion we came back to the ship and there was a 1 1/2 hour wait to get back on board. This did not go over well with any of us. I will say our table mates were wonderful, and I loved the ports of call. Vigo Spain actually gave us a very moving send off. They had the ship's name spelled out on the dock with balloons and about 18-20 people playing bag pipes, drums, etc. I actually cried it was so moving. Then there were 6 sail boats in formation beside our ship for a while. That was magnificent to see and hear. We didn't pack a tux or gown this time, and that was all we saw. We know for next time, it was prim and proper! The staff did remember our anniversary and sang to us with a piece of cake and candle. I liked the food in the Windjammer a lot, but it was difficult to find seats to sit down and eat at. So at times we had to share a table with people we didn't know. One of the biggest disappointments was there is no longer lobster tail served one night during the cruise. You have to pay for it, and I don't think that's right. Read Less
Sail Date April 2015
After having taken two cruises with P & O, the first being a short break "taster" on the Ventura and the second aboard the lovely Oceana to the wonderful Norwegian Fjords, we decided to broaden our experiences and so we ... Read More
After having taken two cruises with P & O, the first being a short break "taster" on the Ventura and the second aboard the lovely Oceana to the wonderful Norwegian Fjords, we decided to broaden our experiences and so we booked with Royal Caribbean. We were fortunate to get a good deal including drinks package bottled beers cold drinks (but not bottled water) wine up to 9 dollars per glass and 'mocktails' (scrummy non alcoholic cocktails), gratuities inclusive and 100 dollars on board spend. The latter came in handy when I found myself needing the services of the medical team on the second day of cruise - an injection to settle the tummy cost 45.50 dollars but money well spent as I was fine thereafter even when the seas became a little more expressive crossing the Bay of Biscay. The entire check-in process at Southampton is straight forward and efficient and we were aboard within the hour and our holiday commenced. On our previous cruises we had been able to gain a balcony cabin in the deal but on this occasion finances dictated and we booked an inside cabin. Although I did miss being able to readily see the outside world, cabin 8221 met all our needs. As with all cabins the bathrooms are limited on space but manageable; the shower on the Explorer has a sliding screen not those awful plastic surrounds, flannels are provided as well as the usual towels which are a little thin but they do the job. Toiletries provided are just soap and a shower gel dispenser. The shower head is detachable which made it easier for the hair washing. Hairdryer is provided and there was a kettle with milk, sugar and tea replenished each day. No coffee sachets. Beds were very comfortable and on request we were given additional pillows and coat-hangers (I always take too many clothes!). There is sufficient storage although no long drawers and the cases will easily store away under the beds. We had the two beds joined to become a double which does make the space either side of the bed limited - be careful you don't catch your legs on the end surrounds. Entertainment - the usual programme of events. A must see is the professional and spectacular Ice Show, there is no charge for this, however the Royal Caribbean Entertainment Team were very disappointing. I am sure they work very hard but their capabilities are limited and not particularly proficient (in my opinion) although they did improve as the days went on with the exception of one of the male solo singers; it may have been a case of only just coming together as a Team or perhaps my expectations lessened as the days moved on. There were visiting Acts, the best being a Comedian. In the other bar and lounge areas there was musical entertainment but the same every evening i.e. Dance music with Horizon Band, a lady playing the piano (not particularly well received) and music in the pub. On the Oceana the P & O Team performed in the Theatre and there were visiting Acts performing in the Cabaret Lounge at a differing time so you basically had two good Shows per night plus general musical entertainment elsewhere on board. There was the usual daytime activities. I therefore give the tick to P & O for Entertainment. I cannot fault the food. We booked any-time dining although we also treated ourselves to the speciality restaurants and in all the food could not be faulted. Even the self service restaurant Windjammer provided a tasty and plentiful variety. The beef is brought in from the States and is excellent. Overall I would give the tick to R.C. for food. We heard some of our fellow Cruisers say that the service at Bars was slow although this was not our experience but then we are not big drinkers; I understand our trip was full to its capacity. The library is very poor. Coffee outlets limited - you could only obtain hot drinks from the Windjammer self-service restaurant on Deck 11, an outlet close to the pool areas and at the Cafe Promenade on Deck 5 help yourself, and the only speciality outlet being again at the Cafe Promenade Starbucks. No coffee or tea in the Bar areas. As relaxing seating areas were limited around the Ship when you did find a place to sit you were usually in an area not easily accessible for hot drinks. The staff we encountered around the Ship in all areas were welcoming, efficient, well turned out and always had a ready smile. I cannot praise them highly enough. R.C. get the tick in this respect. Our itinerary was the Canary Islands taking in Madeira, Tenerife, Gran Canaria, Lanzarote and our last stop being Vigo Spain. We did take organised excursions in the latter three Countries; we considered these were reasonably priced. The outbound arrangements were very well organised but on return all coaches arrived to the Terminal at virtually the same time and there were extremely lengthy queues to get back on board. Be aware that there isn't always a free shuttle bus to take you from the Terminal into the town of each Country and it can be a bit of a trek i.e. both Madeira, Tenerife and Lanzarote a good walk into the town. The whole process of disembarkation at the end of cruise took 10 minutes, and was a very simple process. All in all we enjoyed our R.C. experience but our return will be dependent on itinerary and what deals we can obtain at the time. Read Less
Sail Date April 2015
This was the worst cruise we have ever been on. We live in southampton and have been with Cunard ,princess, P&O, even disney! Arrival on ship met with queues for everything, not enough staff, chairs. Food was absolutely appalling, ... Read More
This was the worst cruise we have ever been on. We live in southampton and have been with Cunard ,princess, P&O, even disney! Arrival on ship met with queues for everything, not enough staff, chairs. Food was absolutely appalling, for instance, for lunch bangers and mash, cottage pie, Lancashire hot pot! No nice salads or fish. Asked head waiter and head chef to explain why this food, he said that is what you Brits want!!! Cheek of him!! We went many times to complain about food, attitude of staff. We were so bored with the food we didn't even bother going to lunch, some dining experience that was!! Evening meal ok, I only sent two meals back! The ship was so disorganised, we waited over one hour to embark after visiting Madera, felt sorry for older people and kids. they only opened one gangway even the staff were late for duty! Some of the staff were rude in their attitude. towards the end of the trip day 7 or 8 they started getting their act together but still a long way off. We were so glad to arrive back in Southampton, the atmosphere go the ship was awful. everyone was complaining! Read Less
Sail Date April 2015
Myself, my husband, my mum and step dad were on board the first cruise after the dry dock refurb cruising around the Canary islands. The day we boarded it was my mum and step dads wedding day, they married in Southampton in the morning.. ... Read More
Myself, my husband, my mum and step dad were on board the first cruise after the dry dock refurb cruising around the Canary islands. The day we boarded it was my mum and step dads wedding day, they married in Southampton in the morning.. so it was their honeymoon and our holiday too. We all cruised together before last year on a 14 night Med cruise on the Adventure of the seas.. and have one cruise previous to that with Princess. We were all given the select drinks package as part of our cruise. I know this cruise has had some bad reviews.. and yes we did have some problems but i am going to try not to make them the highlight of my review because we did have an amazing holiday despite some issues. The ship refurb: It has undergone a pretty impressive refurb.. by adding 3 new restaurants, flow rider, new cabins, new bars, carpets, freshly painted etc.. But there are some bad point too.. -They have taken away a lot of seating in bars/lounges around the ship making it really hard to get a seat in the evenings for drinking and socialising.. Some evenings we felt like the only place we could get a seat and a drink was in the casino in front of a slot machine.. and I smelled like an 80 ciggy a day smoker when i came out.. - They have taken away the youth pool area and replaced it with.. well nothing! Embarking: The check in process was simple and quick. All of the port staff were fun and friendly and made you feel very welcome. We had decided that my hubby was going to upgrade his drinks package to the premium package as he drinks a lot of cocktails and spirits. This was done very quickly and easily in the departure lounge before we even got on the ship. We were told cabins were ready straight away so we went straight there and found that our seapass cards wouldn't open the door. We then had to queue at guest services for around 35 minutes.. we were given new cards and sent on our way.. low and behold they still didn't work! There was no way i was going to queue again so we managed to catch the head of house keeping in the corridor, he let us in and said he would have the cards re programmed within half an hour.. well this was 2pm.. at 7pm we still couldn't come in and out of our cabin freely despite calls to guest services and our room attendant having a moan too! Finally as we left for dinner it was working. Our cabin (7320): Our cabin with balcony was on deck 7 and it was lovely. It has been refitted with a new flat screen TV, new chairs, sofa, carpets, shower fittings and lovely new balcony furniture which made enjoying the outside more pleasant. The beds were very comfortable and huge too :) there is plenty of storage space and even though the bathroom is small there is plenty of storage around the mirror. Our stateroom attendant Rosita was amazing and she attended to our every need including ice everyday in the room. She couldn't have done more for us. I have 3 complaints about the cabin: - They have filled the mini bar with so many drinks and snacks that there is now no room for the evian water that they want to sell to us.. So there was 4 huge bottles of Evian on the dressing table leaving no room for anything else.. It was never taken away and i heard word around the ship that some people put it in the cupboard and then were replaced and charged for them.. That really needs to be addressed. - Our safe was closed and locked on arrival so could not be used.. it took them 48 hours to come and sort this out which was rather annoying as we felt we couldn't leave any valuables behind. - Because the carpet is so new there are big clumps of carpet fibre coming off when you walk around on it.. it was everywhere.. it was going all over our clothes too.. our poor stateroom attendant was having a nightmare hoovering it. Dining/food/windjammer etc: Windjammer - This was absolutely packed on the first morning for breakfast. They have extended the time to 11am for breakfast and unless you get down there at 8am you are guaranteed to queue and hunt for a seat. Also the food wasnt particularly warm. But i was impressed with the range of food this time.. they seemed to change it more often, also the desserts were amazing. There were definitely not as many waiters on hand to help with drinks though. Main dining room - We ate in here most mornings for breakfast because the Jammer was so busy. The food was always hot and the waiters worked hard to serve quickly. THE GOOD BIT: Our seating was 8.30pm and we had requested a table of 4 but had been put on a dingy table of 8 over in the corner so i queued for about 45 mins when we boarded to ask to be moved (along with 100s of others lol).. We have nothing against sitting with people we just fancied our own company this cruise. We had a table on deck 4 and our two waiters Saudi and Anastasia were lovely and the banter we had with them made the evenings good fun. The food was always of a high standard and there is always plenty of it (as we always order lots haha).. we always asked for a big plate of vegetables on the table, and most of us would have 2 starters or desserts.. and by the end of the cruise it was the done thing to have a steak "on the side" of whatever you were having.. Some of the desserts are delicious.. my favourites being the chocolate bread and butter pudding and the Jaffa cake dessert. We had a fabulous bar man dedicated to our area called Earl (nicknamed Mr motivator) and he was on the ball 100% often our drinks were waiting for us as we came in. THE BAD BIT: Our first night was absolutely horrendous! Bearing in mind this was my mums wedding day too i felt awful for her! We arrived at 8.30pm at our table.. met our waiters and then the head waiter disappeared off with our order.. lets just say we didn't see him again for over an hour! We were given glass of water after glass of water followed by rolls... We asked the maitre d' what was happening and he then disappeared too.. at 9.45pm finally our first course arrived.. cold... I have no idea what was going on behind the scenes but i am putting it down to teething problems after a 45 day break! At 10.40pm we received our main course.. cold... and by 11.50pm we had finished.. Oh and i forgot to mention we didn't get a drink until 10pm either.. only water! Other guests were going mad.. and were even banging on tables which i think is pretty rude but everyone was hungry and no one was being told anything. I think it was pretty common across the ship as i heard that chops grill had issues too. But i can very very happily say that the rest of the cruise was perfect in the dining room!! Giovanni's: We ate in here one lunch time ($15 each). The staff were very attentive and the restaurant is very nice but since its kind of been shoved where Jesters night club used to be its a bit dark in there. I think we should have gone for chops since it has a great view. My starter and dessert were both delicious but the lasagne was not particularly pleasant.. i think i must have had my whole monthly salt allowance in one dish.. My hubby had the veal meatballs which i tried and i should have definitely had them.. We didn't try any of the other new restaurants. Entertainment: I will start by saying i really couldn't take to the entertainments manager Mike and his side kick Tanya.. they had no chemistry together at all and i think they are a very bad match! Last year on the Adventure of the seas we had Rob and Jamie and they were excellent. The shows in the evenings (with the exception of 2 shows) were pretty laughable and repeated too! There was 3 shows we had seen before from last year, there was a juggler for the end of the cruise show who was awful.. it was positively cringe worthy! Last year we had some fantastic shows and sometimes even two a night.. well this year they even didn't bother with a show and shoved their usual "Mr & Mrs" game show in instead.. I don't know if it was the fault of the entertainments manager or budget cuts but we were really disappointed. The only show i will say is worth seeing was the ice show which is spectacular considering they are on a boat and the ice rink is not huge :) We were blown away! There were many activities going on around the boat which we didn't take part in but the cruise compass was always full of them. There were a few films showing on deck in the day time on the new monster screen. One amazing place for evening entertainment though is the "star lounge" where they have a new Rock band called "Horizon" from Toronto.. the bar was full every night and they are fantastic.. definitely pay them a visit.. There was some other live music going on around the boat too if you could get a seat! Ports of call: Last year we had information on every port in with our cruise compass.. well this year it was pretty pathetic.. there was very little at all. Often the ports put on free shuttle buses but of course RCI don't want to tell you that as they want you to use their pathetic $12 each shuttle buses! We never do the RCI shore excursions.. we always do our own thing at ports. Madeira: Very nice.. went on the cable car (walking distance) Unfortunately had to queue for over an hour to get back on the boat though! Tenerife: Free shuttle bus available: Port was a bit boring but we found a tram and went for a ride and found a science museum which was cool. Gran Canaria: 10 min walk to the beach :) day sizzling in the sun. Lanzarote: Free shuttle bus available. We used to live there so we didn't leave the boat. Vigo: Great port, no shuttle buses needed.. shopping right there. Facilities: I used the gym and spa almost every day. The equipment is very high spec and most are new too. No induction needed just help yourself. Clean fresh towels and cold water supplied. There is no better view from a treadmill :) The steam room, jacuzzi and changing rooms are all great. Hand over your seapass for a locker key. Flow rider: Usually pretty quiet but i think that is because we only had about 20 kids on the whole boat.. there was a queue on the last day (mainly middle aged men lol) but it looked fun and i can see it being very popular with the kids. Top deck and pools: There are two pools and 3 hot tubs in the main area which are always busy and full of children. But there are plenty of sun beds around and despite others moaning we never had an issue getting one. The adult solarium area has one pool and two hot tubs and is much quieter than the main area with more comfortable sunbeds but they are hard to come by. We didn't see much of the captain around the boat apart from the very last day at the show. Last year we saw and heard loads from our captain and he even did a question and answer session in the theatre.. maybe he was keeping a low head due to the moaners? Leaving the ship: Our last morning was a pain to be honest.. first we received our bill and it had been converted into pounds even though we asked for it to be in dollars as we always do! We went to guest services and were basically spoke to like children.. one of the guys working there was so rude we were shocked.. he was also moaning about the queue too.. well surely that is your job? We were being told we had to put a new credit card on file which i refused to do.. in the end it was sorted after standing there for 30 minutes! Not a good end to the cruise.. and then to top it off our luggage was broken when we collected it on the dock! Some of the other bad bits: - The boat didn't feel as clean as our previous cruise.. there was a lot of dust on tables and table bases in bars which were never cleaned.. drink stains on tables.. dirty public toilets etc. The main ladies bathroom on deck 4 was flooded 3 or 4 times. - The freestyle machines were not stocked properly for the first 2 days.. i complained to guest services and i was told because they were new to the boat that they weren't sure how often they were going to need to be restocked.. err they had been on there during your whole Caribbean season? lol! But after that they were working fine. - Bar staff just seemed to be so over worked and stressed that they seemed very grumpy..apart from a few. - We were charged for drinks we had never heard of in bars we had never been in a few times.. and also charged for a few drinks that were on our package.. we went to guest services and were looked at like criminals... i felt like i was lying when i wasn't lol! All in all our cruise was good but lets face it we all seek out the bad bits.. to be honest the worst bit of the cruise was listening to everyone moaning.. almost everyone we sat with or met were moaning about something and it was getting quite tiresome.. We still had a great holiday despite the issues and i have contacted RCI about them and i am waiting for a reply. I am hoping things have improved after the first cruise and will continue to. Read Less
Sail Date April 2015
I booked this cruise while on the Legend of the Seas in Apr/2014. We paid 2700.CDN for our Balcony stateroom which I think was very good value. The cruise was the first after a major refit. The first 2 days we could see and feel the ... Read More
I booked this cruise while on the Legend of the Seas in Apr/2014. We paid 2700.CDN for our Balcony stateroom which I think was very good value. The cruise was the first after a major refit. The first 2 days we could see and feel the hiccups. On embarkation day we had dinner at Giovanni's which was very good, our waiter Gary was one of the best we have had on a cruise. Considering some of the issues others had in the MDR is was a good call to have a specialty night dinner on the first night. Unlike Carnival no free bottle of wine though for those that book specialty dinners on the embarkation day. We also enjoyed Giovanni's on a port day and on the last sea day at lunch with Gary as our server. We had Chop's for dinner on a port day and it was not a wonderful experience from the start. They did not have our reservation for that night and wanted to charge us and then sort it out later. Since I keep copies of everything my DH went down to the cabin and brought up the proof of reservation and payment. Our appetizers were cold (not suppose to be) and our entrees warm. The view is very nice in Chop's though. Our cabin was always very clean and the upgrade was visible, one day there was a small period of time when the toilet did not flush. We enjoyed the special singer "Jacqui Scott" she was one of the best ever entertainers we have had on a cruise, DH even bought her CD. The group Horizon was Fantastic in the Star Lounge and played to a packed house every night. Wish there was someone playing in "Dizzy's" before it turns into a nightclub with a DJ. The skating show was good except for the "Hula Hoop" skater, I went to see a skating show. The outdoor party was on a very cool night and not what it could have been if done on a nice night. The MDR service and food improved after the first couple of days. Windjammers for Breakfast was often packed so we started ordering breakfast to eat on our balcony. With the new drink packages saw a lot of left over drinks on tables and still a lot of towels left on chairs, so often no were to sit in public areas. Ports Maderia: booked a DIY excursion with Madeira Tours to Monte, Toboggan Run and fishing Village, it was excellent considering it was not a very nice day. Tenerife: rented a car with Cicar, walk about 1/2 hours into town to pick it up. Did not know there was a free shuttle into town. We drove up to Mt Tiede and had a wonderful day which finished with a stop at a beach just out of town. Gran Canaria: booked car with Cicar,right at port. Great day exploring some small mountain towns and going to Mogan, Puerto Mogan, Masapolamas. Lanzarote: took ships excursion Fire Mountain and Camels. This was a terrific shore excursion finishing up at a very unique winery. Vigo: decided to just walk into town. Except for shopping not much to see or do. I would recommend a shore excursion to make more of this stop. Read Less
Sail Date April 2015
I travelled with my 17 year old son on the Majesty at Easter 2015. We take a cruise holiday every year as a family and usually use American liners as they cater for teenagers. We have previously cruised on Thompson Spirit so we knew ... Read More
I travelled with my 17 year old son on the Majesty at Easter 2015. We take a cruise holiday every year as a family and usually use American liners as they cater for teenagers. We have previously cruised on Thompson Spirit so we knew what to expect and that smaller cruise ships cannot compete directly with slides ,climbing walls, large pools etc.so we set realistic expectations. The first night was relaxed listening to music in the bar and the next day I used the gym which was small but well equipped. The food was excellent with a huge choice and different places to eat which including any time dinning which wasn`t too formal. There was a crepe station, afternoon tea, curry night and chocolate fountains, the baked Alaska walk etc. We also dined in the Bistro £20.00 supplement each and worth every penny not only for the food but the experience. We sat with different people by choice every evening and everyone without exception was friendly .The staff were not pushy but genuinely helpful and friendly,they went over and above to make our holiday relaxing and enjoyable. There was a real sense of a united team working together to deliver exceptional customer service. The entertainment was excellent and as good as any I have seen on any cruise liner. The shows ,karaoke and the comedy nights .(The comedian Peter Piper was exceptional). Prior to the holiday the most confusing issue was trying to book a drinks package with staff being very vague about what it contained and how much? The drinks package (DP)was £198.00 Adult.£98.00 Children.(Prices as of 3/4/15) Cruise (DP) is not available from the hours of 02.00am- to 10.00am.As the DP includes cappuccino this mean's waiting or paying extra. House Wines: Rose, White and Red were of good quality.(Sparkling extra). Some cocktail have supplements which included all frozen ones. Martini`s were included Spirits include Smirnoff, Gordon's, Bacardi, Johnnie Walker Red, Bardinet Napoleon Brandy. Beers: Draught, Boddingtons, John Smiths. Cider is extra. Soft drinks and Juices by the glass (Canned extra). I would recommend the Majesty for anyone who has realistic expectations regarding smaller ships and requires a relaxing holiday surrounded by amazingly friendly people. Read Less
Sail Date April 2015
We found noise to be the biggest problem with the cruise. With 5500 people on the ship, and music in all the public areas there was no comfortable place to escape to; except ones' cabin I suppose . The quality of meals was passable, ... Read More
We found noise to be the biggest problem with the cruise. With 5500 people on the ship, and music in all the public areas there was no comfortable place to escape to; except ones' cabin I suppose . The quality of meals was passable, certainly no better than any of the meals experienced with other cruise lines. At formal evenings the dress code was not enforced. In fact the Company made it clear that formal dress was only a suggestion. The volume of the background music at dinner seemed variable so that at times it was difficult to hear when talking with friends. And bottle of wine at dinner cost 45 to 50 dollars, i.e £27 to £30. Royal Caribbean International, without giving a reason, confiscate for the length of the cruise any alcohol passengers take on board. With activities like rock climbing, ice skating on a small rink, and some surfing experience and with good water and other activities for children this ship could be very suitable for young families. A bit like Butlins at Sea really! After many cruises this was the first when I was glad it was over.   Read Less
Sail Date October 2014
My Husband and I chose this cruise as he is a dialysis patient. We found a travel agent called who organised cruising holidays with several companies. Royal Caribbean being one. We boarded the cruise at Southampton and the embarkation ... Read More
My Husband and I chose this cruise as he is a dialysis patient. We found a travel agent called who organised cruising holidays with several companies. Royal Caribbean being one. We boarded the cruise at Southampton and the embarkation went really well. Before we knew it we were in our stateroom. No 6270. Having read bad reports, we were really shocked, as we were very pleased with it. The shower was big enough for one person and very good. Always hot water. The hair dryer is to be found in the little drawer under the kettle. Its a small drawer and Its quite hard to find.You only have to ask, as we, did. Our room attendant his name was Archilees (we called him Archie) who came and introduced himself when we boarded.What a lovely man. That was the start of our cruise so far so good. As we were on the dialysis program we were invited to a meet and greet the doctors and nurses that evening. They put every ones minds at rest. It was lovely. Yes I agree it was quite crowded but what would you expect on such a large ship. We ate in the Romeo and Juliet restaurant 8.30 each night table 316 and had very lovely table companions. A young couple from Canada and another couple on the dialysis program from Bristol.. This was fine dinning to a tee. Beautiful food and if you did not like the meal the waiters would change it and were genuinely sorry that wasn't to your taste. If you wanted two starters or main meals you could have them - no questions. Our waiters Celeno and Yulius were absolutely fantastic. No 1. Yes both of them. Entertainment. Not 100% but they tried to meet every ones expectations. Ice show was fantastic. . Jonny Rockets was a fun place to eat for lunch with waiters enjoying dancing to 60's music.Very enjoyable and the onion rings were to die for .(didn't mind paying the extra charge) We tried the Windjammer and found it a "BUN FIGHT". Yes there was a lot of choice though how long it had been sitting there is any ones guess A lot of people liked this area but if you want to have rugby scrum before you eat then that is the place. It was hard to find a place to sunbathe on deck 11. But again if you are a real sun worshipper then you do go out early and not leave to chance. The quiet bars are lovely. One thing I have to mention is that the only friendly people (apart from a few other passengers) are the staff but we were not going to let that spoil our holiday. If the truth be known there is something for everyone on this ship. We will certainly be going again. If not this ship but another of the royal Caribbean as we feel they have got it right.   Read Less
Sail Date October 2014
Have just returned from cruise on this lovely ship with its wonderful staff who cant do enough to make your holiday a success. Regarding noise, there is a quiet area in the library if you require quiet moments. Embarkation was so easy and ... Read More
Have just returned from cruise on this lovely ship with its wonderful staff who cant do enough to make your holiday a success. Regarding noise, there is a quiet area in the library if you require quiet moments. Embarkation was so easy and fast and getting into cabins was just about 1.30pm. Personally I felt there was a variety of entertainment for everyone, could have been speakers, there was a chap who did speak on Gardens throughout UK which I found interesting and wax well attended, however, a jewellery making demonstration was listed but on arrival there were too many people and due to poor preparations for the numbers attending, it was postponed till last sea day didnt attend myself. Entertainment was excellent and Joff one of best Cruise Directors Ive seen. Ice show was first class too. Food in MD excellent and if menu didnt suit your taste there was no problem you could always get something else or if you got your meal and didnt like it the waiter would soon get you something else. Nothing was too much trouble for these guys. The Windjammer is like any self service buffet on any other ship, busy and certainly not relaxed! But it is a choice and a great selection of meals. The young trainee waiters are very attentive, clearing tables as quickly as they can and asking if you require drinks. Always plenty of officers presence too here, supervising when necessary. Cabin stewards work very hard in making the cabins clean and Noel on Deck 7 thank you very much in supplying me with ice when I had knee injury and keeping our cabin tip top. Like all cruise companies shore excursions are too expensive and not good value for money BUT we have a choice go or not, you can of course do the trips independently, only problem is making sure you are back on time for ship leaving. Also re gangways, there are lots of older people on board and I realise tides play a big part on where gangways are placed but some were pretty steep and many people were struggling to get on and off. Diembarkation was very well organised and went smoothly. Just mention few people who made the cruise so enjoyable, Noel our cabin steward, Joao and Wayne our waiters in MD, Andrew trainee waiter in Windjammer and MD and Aaron wine waiter in MD. Must mention Fernando and Noel and Jennnie in Boleros for moving all the tables and chairs to get everyone a seat, thanks to you all. Read Less
Sail Date October 2014
This was our third cruise with RCI, and the first on Independence. First impressions were good, the stateroom was lovely and the ship looked great. But oh dear how things have slipped at RCI. While the quality overall of the food was ok, ... Read More
This was our third cruise with RCI, and the first on Independence. First impressions were good, the stateroom was lovely and the ship looked great. But oh dear how things have slipped at RCI. While the quality overall of the food was ok, the choice was abysmal and almost wholly "British" - we are Brits ourselves but if we'd wanted this we'd have chosen P & O! I mean seriously one night there were fish fingers on the menu in the main dining room! Other choices like shepherds pie, roast dinners, mixed grill - felt more like we were eating in a Harvester! And we noticed in the Windjammer that whereas before there would be different choices at each food station now they were all the same. The only high point in the food experience was Johnny Rockets - great fun (although of course with RCI if you want anything good you have to pay extra for it). And I'm afraid there's more. Like many others on board that we spoke to in our age group (mid 50s) we found that sadly there was almost nothing to do during the day. All the activities were very heavily sports and young family related and while we are not ready for SAGA just yet these just weren't for us. I would echo the comments of others on here that it was very much Butlins on Sea, really dumbed down and poor. The entertainment in the evening was good on the face of it, but we had seen the comedy juggler three times before, the hypnotist twice before etc etc - how about some actual variety maybe? And to emphasise the focus on families on the last night in the main theatre the entertainment was a young lad on the stage doing tricks on a BMX bike. Great if you are 15 I suppose. Unfortunately due to bad weather we had to miss Lisbon from the itinerary, which was understandable for the safety of the ship, passengers and crew. Did we get our port taxes back? No. All we got was another tedious day at sea with nothing extra put on by way of entertainment to make up for it. They knew 5 days before (ie before the ship left Southampton) that Lisbon was dodgy. Could we have gone somewhere else such as Gibraltar, Tangier, or Casablanca? Maybe, but that might have cost RCI money so we took the cheap way out and sailed on. So much is missing from previous cruises. They may only be little touches such as chocs on pillows, port explorer leaflets delivered to your room (or being available at all) fruit carvings (ok we did get that as an afterthought on the last day) and SO much more. The accountants at RCI are shaving your cruise experience down and we won't be going back I'm afraid. Oh and if they are going to build ships this big it might be an idea to provide enough seats for everyone indoors. Every evening at every bar there was a constant hunt for seats, and woe betide you if you weren't in the theatre at least 45 minutes before the show started - not a chance of a seat. One of things we noticed most was the lack of cleaning. Where on previous cruises the staff were always cleaning on this trip that wasn't the case, and we found dirty toilets and lots of sticky handrails. Once they had a little outbreak of norovirus on board the cleaning did pick up a bit, strangely enough. And can someone explain please what is this curious fascination with vastly overpriced artwork? Its a shame because it could have been a great cruise, and if you had a young family it probably was. But NEVER again for us with RCI. Read Less
Sail Date October 2014
Well here goes...Embarkation no problem, on by 11.30 but room not available until 13.30, so off to the windjammer for a spot of lunch where the food was hot and freshly cooked. Room was excellent except had adjoining door and we could ... Read More
Well here goes...Embarkation no problem, on by 11.30 but room not available until 13.30, so off to the windjammer for a spot of lunch where the food was hot and freshly cooked. Room was excellent except had adjoining door and we could hear next door talking loudly at 6am which really annoyed me. Spoke to Shomari (our cabin steward) and he got maintenance to putty in the gaps around the door and also got his boss to have a word with our neighbours. Shomari was superb throughout. Always smiling and extremely happy. Nothing was too much for him. Found the unlimited Wifi very expensive. After discount it came to $179 for unlimited. Unlimited my foot, it ran out after 9 days. Pay a lot, expect a good service. This was NOT a good service. We booked My time dining for 18.15 each night. Service and food were both superb until the 10th night. Up until then we had the same table for 2 but on the 10th night we were given a different table. We were ASSURED that we would get the original table back for the last night. Did we......NO....... lots of apologies and not much else. Put a bit of a dampner on what overall a nice and relaxing cruise. Did 4 excursions with RCI and found them all to be well organised and in some cases educational. Booked Oasis for October '15, so here's hoping the little bits that went wrong wont arise again. Overall I would give the cruise 7.5/10. Would have been higher without the blips. Would I recommend RCI .... of course. Lots to do or nothing to do. It's up to you.   Read Less
Sail Date October 2014
Never again will I go with Independence of the Seas. Having had six plus cruises on the Allure and thoroughly enjoying them I was not anticipating any problems on the IOTS. How wrong can you be! First impressions of the ship itself were OK ... Read More
Never again will I go with Independence of the Seas. Having had six plus cruises on the Allure and thoroughly enjoying them I was not anticipating any problems on the IOTS. How wrong can you be! First impressions of the ship itself were OK and we tried not to compare its spaciousness to the Allure. Our Suite ( Grand Suite) was a good size as you would expect and the furnishings were acceptable. However there were 3 cupboard doors that we could not close and there was only one robe in the bathroom. These things should have been dealt with before we boarded. After a noisy night with the doors banging in rhythm with the ship we were fortunate to bump into a maintainance man who said he would return and fix them. He didn't, so we phoned maintainance the next day and got the problem solved. We did get another robe but every time we used an item in the bathroom we had to ask for it to be replaced. Incidentally, no slippers are now provided! The food was fine but not the choice or variety we have experienced previously. Cut backs are evident. The service from our two waiters was excellent. Children were a problem, playing with and in the lifts and rampaging about at all hours unchecked. The entertainment was abysmal. On the first night nothing in the theatre and on the remaining eleven nights there were only three guest artists of mediocre quality. The on board company provided variations on music and dance for the remaining nights. The films shown included Goldfinger! That speaks for itself. If you weren't sporty or played bingo, tough. The ship was so crowded it was impossible to get a seat in the Promenade cafe, Sorrentos or the pub. We had the Concierge facility but again there were approx 34 seats for over 120 guests it doesn't take a genius to work out the problem there? It is supposed to be a 24hr facility but the coffee machine broke down and remained out of order for 7 days. The Concierge himself was unhelpful, quite rude and inefficient. When we complained about this service and him he moaned to other guests about us! Complaining to the manager concerned did little. He promised to keep in touch and find out if there had been any improvement. He never did. Some effort was made by the concierge. Too little too late. Disembarkation at the ports was haphazard, some went smoothly enough but one was absolutely dangerous with hoardes of people herded into narrow corridors whilst two crew members tried to find out what was happening. Had there been an emergency all hell would have broken out. It was particularly difficult for those disabled passengers in wheelchairs. The timing of arrivals and departures from ports was ridiculous. In La Coruna we docked at 11 am, disembarkation began at 11.30 from one gangway. We took 25 minutes to get off. It was now 12pm ships time, 1pm Spanish time and Siesta commenced at 2pm. It was hardly worth it! We skipped Lisbon because of bad weather. This was understandable for our safety, but we then dawdled and circled for hours to lose time before getting into the next port. In general this cruise was a disaster. Inefficient, unhelpful staff on a vastly overcrowded ship. At least RCL should ensure that all passengers can partake of the facilities including seats! It appears that RCL has cut back on many things, chocolates on the pillow, slippers and have apparently asked staff to guard toiletries etc. everything was geared to encouraging passengers to spend. The commercialism was so " in your face". $5 dollars plus for a bottle of water? We are booked on the Anthem next year but I seriously doubt we shall bother if this is the standard we can expect. Read Less
Sail Date October 2014
My wife and I have only ever cruised with Royal Caribbean over the years and have diamond status, so I guess we can be classed as loyal customers. We have been on the AOS before and had a great time but this one was different. First of ... Read More
My wife and I have only ever cruised with Royal Caribbean over the years and have diamond status, so I guess we can be classed as loyal customers. We have been on the AOS before and had a great time but this one was different. First of all boarding was delayed due to the norovirus being on board. Automatically most people would be concerned and we were no different. However, we understand that these things happen on cruise ships and we were determined that it wouldn't spoil our cruise, although we would have to be very careful throughout. I suppose having this hovering about for the full 14 days does have an impact on you mentally. As always most staff were pleasant but I found most of the deck attendants to be ignorant and unhelpful. Now onto the food. In the MDR the staff serving us were great so no complaints whatsoever there. However the food served was generally lukewarm, which I mentioned but was never resolved. With the virus on board you would think that serving lukewarm food should have been a key issue to sort out. It wasn't. The head waiter was never seen nor did he speak to us until the last night. Wonder if that could be something to do with tips?? In respect of the MDR menu I found it to be very poor with not a great choice. They had two Indian dishes every night but no Chinese or other international cuisines, apart from Italian which you'll see below is an issue on this ship. We went to the Giovanni's restaurant, which has replaced Portofino's. My wife has a garlic intolerance and (as we have done on other ships) asked for the garlic not to be used in her food. We were told this could not happen because the food was pre-prepared off the ship (same answer given in the MDR). So much for producing food freshly made! Not impressed. We never went back. This sounds like we were miserable throughout but the opposite is the case. When we go on holiday we enjoy ourselves and try not to let anything get us down. We had a great time and met some fantastic people and had a superb laugh. The issues I've raised I thought I'd share with you but a holiday is only as good as you want it to be.... and we had a ball!! We are booked on AOS next March sailing from San Juan, Puerto Rico on a Caribbean back to back. Needless to say we will be cancelling this cruise and will be looking elsewhere!! In regard to the ports, we have been to most of them and went off ship and generally did our own thing. However, on most days the weather was fantastic so we would go off for an hour and then head back and soak up the sun. Our highlight was Lisbon which we found to be a lovely city. We are going to spend a long weekend there next year as there wasn't enough time (or stamina in the legs) to see everything we wanted to see.   Read Less
Sail Date September 2014
First time cruise, my wife and I decided to do it this year so booked Adventure Of The Seas for the 14 nights going to Spain, Madeira, Canary islands and Portugal, first impressions of the ship were good, staff were polite and the food was ... Read More
First time cruise, my wife and I decided to do it this year so booked Adventure Of The Seas for the 14 nights going to Spain, Madeira, Canary islands and Portugal, first impressions of the ship were good, staff were polite and the food was tasty and plenty off it, pool deck was nice, hot tubs were hot, gym was great, even the drink prices were reasonable no more than you would expect to pay in a nice hotel, the ports of call were good with plenty of time to look around the only two criticisms I have is the compulsory $12 per day, per person charge that they disguise as a tip I say disguise because the definition of a tip is that it is at you discretion there is no such thing as a compulsory tip if it is compulsory it then has to be called a fee or a charge, I believe I should decide what tip I leave and how much it should be, but for my wife and I the worst thing about this cruise was the cabin, we paid extra for what they call a Deluxe Ocean View Stateroom but it really was below par, rust all over the balcony, balcony table and chairs were rusted, discoloured and pealing, (you couldn't sit on them) the cabin stewardess didn't clean the room that well at all, Mirrors, TV, Surfaces were not cleaned, coffee cup marks still on tables after she had been into clean, bits on the carpet after she had supposedly vacuumed, very disappointing, if I was aloud to be in charge of my own tipping and they sorted the cabin situation out I would definitely go again but until then ill pass. Read Less
Sail Date September 2014
Just back from 14 nights Adventure of the Seas to the Canaries.After cutting quite a few goodies we are beginning to wonder what RCCI will think of next .Half way through our evening meal my daughter was approached by a waiter who was ... Read More
Just back from 14 nights Adventure of the Seas to the Canaries.After cutting quite a few goodies we are beginning to wonder what RCCI will think of next .Half way through our evening meal my daughter was approached by a waiter who was trying to sell her a Royal Caribbean cook book How would the Big Cheese of RCCI react to something like that? Whilst we were having a quiet drink in the Schooner bar we were approached by a woman member of staff plugging Giovannis restaurant Loading the Diamond plus card with 3 free drinks per person is a good idea and will be better when all the barstaff are conversant with it ie being being presented with a check with your first drink .One thing worth remembering ----------If you order a gin and slim line tonic on Deck 14 it constitutes 2 drinks[the tonic coming in a small bottle The only thing you can rely on lately with RCCI is the presence of The Noro virus Read Less
Sail Date September 2014
Comparing this cruise on Adventure of the seas to other cruises taken Positives Great quality food; Friendly, happy, helpful staff; Very clean; Best shows we have seen; Cabin was comfortable. Not so positive Windjammer cafe too crowded ... Read More
Comparing this cruise on Adventure of the seas to other cruises taken Positives Great quality food; Friendly, happy, helpful staff; Very clean; Best shows we have seen; Cabin was comfortable. Not so positive Windjammer cafe too crowded and no Al la Carte dining lunch times on port days; ship a bit tired; Balcony not as nice as other ships; Charge for shuttle transfers; Only noisy small cafe for complimentary tea/coffee and snacks after 9.00pm. Norovirus outbreak. Ports Gijon you have to book a trip or pay 15 dollars for shuttle as dock In commercial port, visited the train museum; Vigo pleasant walk from ship and good to explore; Madeira was nicest port, very pretty, easy access to local gardens by cable car; Gran Canaria good place to walk from ship to shops, and local market and we visited Science and Technology museum opposite the port. Overall very enjoyable cruise would use RCI again.   Read Less
Sail Date September 2014
My husband and I sailed on the Adventure from 9/28/2014 until 10-12-2014. I love the longer cruises because you can really relax. The weather was perfect for the whole trip. The cruise director, Bobbi was fun, professional and visible. ... Read More
My husband and I sailed on the Adventure from 9/28/2014 until 10-12-2014. I love the longer cruises because you can really relax. The weather was perfect for the whole trip. The cruise director, Bobbi was fun, professional and visible. Between announcements from the captain and the cruise director we were continually updated on happenings around the ship and about the ports. Our room steward, Bruce was great and was a great conversationalist. He took care of our needs and was fun to visit with but not overbearing. The Diamond Club filled up early but if you got there at a reasonable time, you could get a seat, even if it was on the outside deck. We had assigned seating for dinner and sat with great people from the UK. We looked forward to going to dinner each night just to visit with them and if we saw them out and about on the ship we would stop to chat or sit and enjoy lunch or breakfast with them. The size of the ship is just right. You actually see some of the people more than once unlike larger ships. For the first week, we did not have our luggage because the airline we started our trip on did not transfer it to the second airline. Wesley in Customer Relations took care of tracking the cases down and getting them to us. All of the purser's staff was understanding and caring about our situation. Alonzo was awesome, making us comfortable for the week. It was easy to get into the shows, find a seat and get a drink. Food was plentiful all over the ship. The entire staff on this ship was the best and friendliest I have seen. Kudos to Christelle, the Purell lady in the Windjammer, Bruce our room steward, Gemma, Jorge and Veronica in the dining room, Wesley and Alonzo and the entire staff at Customer Relations, there was a waiter in the Diamond Lounge from the Philippines who was fabulous. I can't remember his name but he had dark hair with light streaks and there were so many fantastic wairters in the Windjammer. I wish I could take this trip all over again. All in all, Royal Caribbean did not disappoint on this trip, unlike our second cruise on the Oasis, a week later. Read Less
Sail Date September 2014
I will start with the positives, Absolutely no problem with the staff who were as always, in our experience of RCCI, first class and very friendly. The entertainment we found to be very good apart from one act, a female singer doing divas, ... Read More
I will start with the positives, Absolutely no problem with the staff who were as always, in our experience of RCCI, first class and very friendly. The entertainment we found to be very good apart from one act, a female singer doing divas, who we thought was not very good. The ice shows were spectacular, we got an extra showing as we are platinum members of crown and anchor, although at least one of reviews mentioned it is the same show that he had seen before. We sailed on Navigator last year and it was a different show. The ship itself is fantastic and the balcony cabin we had was a decent size with enough room for 3 of us and a good size balcony. Plenty of things to do and see on board on sea days from crazy golf, flow rider and rock climbing wall to a well stocked library and entertainment in all the lounges. Now for the negatives...We had never sailed out of Britain before but due to circumstances with my wife's health were unable to take a flight abroad to pick up a ship. Unfortunately, although embarkation was very good, we were disappointed with a minority of the passengers on board some of whom behaved like neds on more than one occasion. We also found the food in the Windjammer, although of excellent quality, too geared up for the british market with not the usual variety we come to expect from RCCI. We like to eat in the Windjammer as it gives us a bit more freedom to select good food rather than doing the main dining which can still be a bit elitist. We ate in the main dining on formal nights and found the meals allright but not to our taste although that is a personal point of view and not meant to detract from anyone who enjoys the fine dining! Overall a very good cruise was enjoyed but I am afraid we will not do one again from southampton as you get the impression it is very similar to going on holiday abroad and being embarrassed about some of the brits behaviour particularly in the parents who seemed to allow their youngsters to get drunk and be a bit annoying to fellow passengers. One more point, I am a smoker and was disappointed to find that the only places I could have a cigarette were outside as they do not allow smoking in the Casino any more. Now I fully understand that smoking is viewed as a disgusting filthy habit and that there should be separation from people who do not smoke but given the inclement weather your are likely to get when sailing some of the seas surely it is not too much to ask for one of many lounges on board to be designated a smoking area. I know they have a cigar room but if you are a smoker and tried that room you will understand when I say it is not suitable for a cigarette smoker. Read Less
Sail Date October 2013
This was our second cruise with RC but this time we took our 3 and 5 yr old girls and one set of grandparents - which is why we chose not to fly. We booked two deluxe balcony rooms with an adjoining door. The room space was okay, not much ... Read More
This was our second cruise with RC but this time we took our 3 and 5 yr old girls and one set of grandparents - which is why we chose not to fly. We booked two deluxe balcony rooms with an adjoining door. The room space was okay, not much room with sofa bed made up but ample and other than some passive smoking from other balcony users - it was lovely - please note only two chairs and very small table/foot stool per cabin - so eating breakfast on your balcony without a table difficult. Not a bad size shower room, bed very comfy, room a bit dated and adjoining room door had obviously been taped up at some point and then torn off as some of paint removed in process which did not look great - but this being picky. Ship lovely and big, very clean, staff genuinely friendly and helpful. A lot of the staff we met seemed to have children of a similar age and were often keen to share this with you and show photos of their children on their phones - which was nice to share. Be prepared for your arrival n the ship we had stayed over the night before as had long journey and got on board just before midday. Army of people on carpark which is the one recommended by RC which was approx. 10 mins walk to terminal (with luggage and children and elderly grandparents). Security and check in through terminal fine but OMG the Windjammer was jammed - horrendous - so be prepared. We just found somewhere else to go - as just impossible to find anywhere to sit let alone work out where everything was - food/drink etc. Cabins were available at 1pm so leave it until after that. Chose to have 6pm table in Romeo and Juliet restaurant, had lovely table for 6 right by the window which the girls loved - we had requested this - so thanks RC for booking this as this was one of the highlights for us. We made use of the Explorers club (3-5 yrs) my 5 yr old was 6yrs on the last day of the holiday - but she and her sister really enjoyed the club. The girls could have their evening meal at the club as the staff took them down to the Windjammer which meant we could have a break during the evening - up until 10 pm (unfortunately most of the shows were 9pm to 10pm - so we always had to leave early to collect them- so we never saw a full show),Husband loved the waverider and had good opening times such as first thing in the morning and later on in the afternoon. I used the gym 4-5 times good selection of equipment although frustratingly only two rowers of which one was out of use for the whole cruise. I used spa twice which was lovely, look at for offers especially on last day at sea. Drinks - glass of wine in main restaurant $8, cocktail similar price - not big drinker so didnt bother with any drinks package - think you have to average about 7 drinks per day to get use out of it. Food in both Windjammer and main restaurant lovely - salad bar in main restaurant nice, limited for children but nice change Childrens menu in main restaurant was the same for the whole cruise? Girls bit bored of it by the end of the cruise.. After 3-4 days we just avoided Windjammer for food - busy and difficult to keep getting up and down for food when having to find food for four people. Would say 60% of people on boat over 60yrs and rest families and younger couples. Quite a few mobility scooters and wheelchairs - never a problem - other than lift usage - long waits sometimes - we walked when we could but hard with tired little legs to go up several flights of stairs. Grandparents enjoyed all shows, we found times limiting, often on at 7pm or 9pm - we dined at 6pm so 7pm too early and 9pm too late with younger children. Went to Jonny Rockets one night - which was fun - nice burgers and onions rings and the girls loved their milkshakes and the staff dancing. Some of ports of call disappointing and the good ones we had to rush to get back to the ship as it was leaving early? Vigo - shopping and poor at that. Did not help as pouring with rain. Lisbon - lovely went to Belem which was nice, but huge queue to get off the ship - only one card checking machine, which didnt help. Be prepared to pay $12 per person to use RC shuttle bus if no pre-booked excursion which I knew about prior to going, so factor this in prior to going - walking huge distances was not an option for our party. Also in Lisbon - shuttle bus chaos - waited good 30 mins before buses actually arrived and this was at 11am, not 8am so should have been more organised - very stressful. I gave feedback about this with customer services on the ship but did not appear that interested. Lanzarote - booked trip to beach - lovely Gran Canaria - didnt get off ship - didnt want to go shopping and didnt book an excursion Tenerife - Loro Parque - which was great - but had to rush round and I mean fly round to see what dolphin/whale shows they had - got there at 1030 - back on coach by 230pm - not enough time. Note - free shuttle bus offered by local town - refreshing - RC take note?? Madeira - had prebooked whale and dolphin boat trip which was cancelled due to poor weather So got shuttle bus to town and went up mountain in cable car - not bad. La Coruna - really dont bother getting off we did get off and and lost an hour walking round 'shops' - think it is just good place for ship to stop off and re-fuel to be honest. You could have left your children in kids club from 0900 - 0730am some mornings til 10pm - not for lunch and tea on days at sea, we had poor weather 3-4 days and when too rough for pool other than kids club and crazy golf not a huge amount for them to do.Ice skating rink - limited times only one day that could use and other 3 sessions that were offered were in the evenings. Wanted to let my 5 nearly 6 yrs old use climbing wall - had to be 6yrs - this needs to be highlighted disappointed child. They spent a few afternoons watching the same three barbie films shown on the cabin TV that just got repeated. The big screen over the pool bit of a waste - same film played twice over cruise, of course whole weekend of football for those essential games? No kids films shown on the ship during the cruise, halfway through cruise on cruise survey suggested using Pyramid lounge for a kids popcorn and film session? Did play new Superman film in there twice but not suitable for our two. TV in cabin - yes we did watch it whilst our two were asleep - very poor if there was a film on which was not every night - it just kept getting repeated - but of course you could purchase a film to watch for $13? Swimming pool area for children was good with two hot tubs which our two loved. The ice show was great and at a time which our two could go - so worth queuing for the tickets. Also tip if celebrating a birthday remember banner, balloons etc - we enquired about a celebration banner for our cabin door - $31?? Needless to say we didnt buy one. We bought a birthday cupcake for our daughter for the last night of the cruise - but not allowed to take any leftover cake off ship next day which was shame as rest had to go in the bin. Did take our two for a cupcake decorating lesson at Cupcake cupboard which they enjoyed and it filled 30 mins. All in all would we cruise with RC again -not until our children are a lot older - think we will Disney cruises a go next time. It was a good trip - but could have been so much better!.   Read Less
Sail Date October 2013
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