We cruises as a couple, mid 50's with many cruises on Royal. Booked for the itinerary & ship as we were excited to have a Voyager-class ship back at Cape Liberty. We live within a short drive. Check in is amazing. Quick, friendly, ... Read More
We cruises as a couple, mid 50's with many cruises on Royal. Booked for the itinerary & ship as we were excited to have a Voyager-class ship back at Cape Liberty. We live within a short drive. Check in is amazing. Quick, friendly, and we were on the ship very quickly. We were in a junior suite, mid ship. Our cabin was clean albeit since she is so recently out of dry dock and refurb we were both kind of surprised to see so much rust on the inside of our bathroom door and on the rails for the balcony doors. Our steward was very good- friendly, attentive and kept our cabin clean. But, when we arrived, there was a pair of socks in one draw, and halfway through the cruise, when we moved a chair, there was a pair of mens shoes under it. There was a plate of cookies upon our arrival (D+) which we quickly gave to our steward because I am allergic to nuts and the cookies had nuts. Note: seems like the whole allergy thing is not handled as well as it should and could be. Others I spoke with after the cruise said they had trouble with gluten allergy.
Food; food is subjective. We had breakfast every day in the mdr in the D+ area, and the service was excellent. But, the food, well, it was okay, we can't complain, but by no means it is top notch or excellent, its acceptable. Night one we ate at Shops Grille, it was very, very good. Night 2 Giovanni's and a complete and utter fail. Again, allergy issues. We told our waitress I was allergic to nuts- the bread has pesto, she brought that out. We ordered Mozzarella and tomato, she brought it out with the pesto, we ordered the plank she brought it out with the mortadella. Obviously she took it away when we brought it to her attention, ordering us new, without nut dishes, but she had already put in our meals? (So, they sat for a very long time under heat lamps keeping warm, totally making them almost uneatable- except for my husbands shrimp, my branzino and our shared mushroom ravioli were bad. The evening was a fail. Plus, no Italian would every add nuts to a Cannoli- Royal you should get this right it is not tough. So, after coffee, after 30 minutes we needed to get up and ask for our check because our waitress was overwhelmed with other tables. Special restaurant= not so much. Our Concierge desperately wanted to make it up to us and sent us there 2 nights later complimentary. It was much better, but things can be improved here for sure. The 2 nights we went to the MDR we were disappointed. What happened to the Escargot? It was GRITTY and the absolute wrong texture = disappointment. So, back to Chops we went (Yes, RC, we know this is what you want to read because it equates to revenue). Izumi- by far the best thing on all your ships. We saved the best for last but ended up kicking ourselves because we should have eaten here most nights. Chef Travis deserves a raise! A personal thank you to him for letting Izumi staff know I am historically and typically a positive brand ambassador for Royal Caribbean for many years. Even Johnny Rockets changed----- is it so difficult to bring out the fries and onion rings before the burgers/sandwiches, Like you used to? Yes, it is the little things that you change that take away from the guest experience.
Entertainment: This is the first time in well over 15 years that I can say I was disappointed with the singers. While voices were great, they were paired with the wrong music. A great operatic voice just does not sing 60s and 70s and 80s Pop music very well. Again, this is also a subjective area. During the promenade disco party, the water-tight door sirens sounded and the doors began to close- we were on deck 7 over looking the promenade with a dozen or more others. Panic ensued. Within 5 minutes this rectified itself, but people around us were not happy that there was never an announcement made,. and we saw but one security guy just poking around us on deck 7. When asked, he made light of the situation. No one found this satisfactory.
Disembarking via tender= folks need to know that lines are very long and you can need to stand waiting for almost one hour- even when you go at the avoid-the-long-lines recommended time- So, the night before our tender port of call, the CD made a statement that to avoid long waiting lines to arrive 10:30 or after, which we did. The line was still a 45+ long line and there is absolutely NO accommodation if anyone needs for medical reasons unless they are in a wheelchair. So, if you can't stand for any period of time, you will have no choice but to not get off, so to get around this you should probably book a RC excursion, otherwise they will not even listen to you. Guest relations manager was borderline cruel in his response to me and wouldn't even acknowledge that i wanted to show him medical cards. Lastly, there was a savannah cat brought on board. We were told that RC cleared this animal as a service animal for seizures. Do your own research on this type of animal, make your own decisions on if it is a pet or can be a trained service animal. The owners told people to not go near it because they didn't know how it would react. It is an angry animal that growls and hisses at you. For a brand that I adore I am disillusioned and sad. Disappointed. But we will enjoy our upcoming 16 night Royal cruise and continue to enjoy our X cruises (4 currently booked). Questions? Just ask. Read Less