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41 Royal Caribbean Canada & New England Cruise Reviews

. A week prior to boarding we got an email that said due to a coast guard inspection don't show up until noon - no big deal. The boat did not leave until midnight The coast guard was interested in some cracks in the center. Non ... Read More
. A week prior to boarding we got an email that said due to a coast guard inspection don't show up until noon - no big deal. The boat did not leave until midnight The coast guard was interested in some cracks in the center. Non mechanical but you wonder. They canceled all shore tours in Boston. Went to Portland and then to Bar Harbor which they canceled because their "life boats" couldn't tender because of the winds Then they announced that Saint Johns had been canceled even though the weather for the following day was 50, 6MPH and cloudy. So they decide to go BACK to Boston - are you kidding me. Back to boston then we hiked it all the way back to Halifax. Due to a tropical depression we were then late into Baltimore by 7 hours. The boat is aged and can't support a cold weather cruise. seating everywhere is limited. This is ridiculous they make you eat at the Windjammer but there is never enough seating when you get on. Please just open a dining room. We have been on over 15 cruises and the food was awful in the dining room and the buffet. We had to purchase Specialty dining to get something decent to eat. How can they ruin desserts. Everything was bad. That is the worst food we ever have had. The room was okay, we did an inside because I knew the weather would be cold and windy. The room steward was great. The room sucked. They make the bed up and on one side is barely enough room to get by. I fell the first day before we even left because I was putting things away and my foot got caught in that little space and I went flying into a little table. I went to the doctors. That place is okay but I wouldn't want to be dying and be at sea. Everything is old in there and they didn't even have a gown for me to put on. The xray machine was from 1950. Anyway I came home had xray done again. No broken ribs but it is three plus weeks and I am still suffering from rib pain. The entire cruise I was in Pain. Our waiters were also great. It seems that every time the ship would make an announcement they were wrong or didn't want to tell us what was going on up front. If they said we were pulling in late and would be there at 12, we got there at 3. We did get refunded for two days but really. The cruise was boring. The food was bad. The entertainment was typical. Everyplace was crowded. The boat needs a makeover and a new chef. Also since this seems to have happened before maybe RC should avoid any October cruises or get a better boat. I am not interested in cruising on RC ever. Read Less
Sail Date October 2019
Most of the food was not fit for wild animals. The eggs Benedict was a hard boiled egg on an english muffin that I couldnt cut with a knife. The hollandaise sauce was a cold goo. The buffet was disgusting and always a line. Never any ... Read More
Most of the food was not fit for wild animals. The eggs Benedict was a hard boiled egg on an english muffin that I couldnt cut with a knife. The hollandaise sauce was a cold goo. The buffet was disgusting and always a line. Never any clean tables to eat at, we had to clean our own or sit outside in 45 degree weather. All of the tables and bar surfaces were dirty with rings from glass and plate marks, I never saw a table or bar surface cleaned. In the dining room I had one good dinner, all of the others were awful. The calamari I bit into and pulled with both hands and couldnt rip it apart. the ice cream was always served half melted. The fish was so dry it couldnt be eaten. The shrimp appetizer had no flavor and was mushy. The kitchen didnt get the memo that pasta needs to be stirred when cooked. The pasta was stuck together so it didnt get cooked thru in many places. I had pasta 3 times and it was always the same, crunchy in some places, firm in the most cooked areas. We had our reserved dinner time but always had to wait up to 30 minutes. It took 30 minutes to get a glass of wine with dinner. The warm meals were served at room temperatures and the cold meals were served at room temperature. The servers were very good and friendly but they were very understaffed. There were crowds everywhere due to the ship being understaffed. We waited in long lines for everything. Pretty much everything was an up-sale. All prices were stupid high based on the level of service, or lack thereof. I will Never go on a RC ship again, even if it were free. This was my 6th cruise and my first and last on RC. Everyone in out group of six people agreed with my review. Read Less
Sail Date September 2019
This was a dreadful ship. Money money - wanted all the way. Popcorn for the show was $2 Mattress was terrible not one good night's sleep - told the mattress would be replaced at the end of October. Nothing to do for 65+ on ... Read More
This was a dreadful ship. Money money - wanted all the way. Popcorn for the show was $2 Mattress was terrible not one good night's sleep - told the mattress would be replaced at the end of October. Nothing to do for 65+ on the ship but play trivia. Except for 2 good headliner shows the entertainment was BAD. Food terrible the whole cruise. Good service in my time dining - this did not make up for poor food and almost the same menu every night. Speciality dining no better Giovannis had worse food \cooking than the dining room. Johnny Rockets was a joke!!! Some shore excursions were good. No help for anyone with walking difficulties getting on and off the ship. Disembarkation was a joke. Walked up and back through the ship. Any simple requests needed to be approved by a Supervisor e.g. Wanted a kettle took a few days to get it. Or the response was"that is not in my job description". When requesting sharpen pencils in one of the few craft activities. I will no longer be Loyal to Royal!!!! Read Less
Sail Date September 2019
This cruise was not luxurious, enjoyable, or accommodating after working hard all year to pay to have a week of relaxation and a good time. A list of things that need serious improvement: • The food - The meals on this ship were ... Read More
This cruise was not luxurious, enjoyable, or accommodating after working hard all year to pay to have a week of relaxation and a good time. A list of things that need serious improvement: • The food - The meals on this ship were less than sub par. I was highly disappointed in the options and the execution of the food. I can cook better than these supposedly trained chefs. I can promise you, the lasagna tasted exactly like Chef Boyardee right out of a can. Every vegetable served on the plate were essentially raw. The portions were never the same, even for guests sitting at the same table. The food was always cold. I always felt like it had sat out for some time before being served. The buffet was the best option for breakfast and lunch—there was better variety and the food was actually decent. On lobster night, a couple of members in my group decided they wanted an entire lobster and were willing to spend the additional $30. The lobster came out with nothing but the carrcus and a small bit of meat on the plate. The lobster tails had more meat in them. It was a waste of $30. • Cleanliness - Oh my goodness. The cleanliness on this ship needs to be investigated. On multiple occasions, dishes were dirty: lipstick on water glasses, the previous day's meal on silverware, pulp dried in water glasses...etc. One of my family members ended up with a virus from the unclean utensils and dishes. Also, the public bathrooms were not kept clean. • Sugar free dessert options - while the desserts were decent, when eating in the dining room for dinner, there was only one option for those with dietary restrictions compared to multiple options for those without dietary restrictions. Some of the sugar free desserts at dinner were just practically inedible. • Technology - There was no app available for large groups to communicate through. The option available was to spend approximately $15 per person/per day. There is absolutely no way I was going to pay for that. Read Less
Sail Date June 2019
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and ... Read More
As a frequent cruiser, I have maintained that Royal was my favorite line. Not so after this trip.The balcony room that I had, had a thermostat that did not work, toilet that never would flush without manual assistance, and mattress and pillows that were so hard that some cruisers purchased "egg crates" is Quebec City to improve the condition . I repeatedly had to request tissues and toilet paper. Also, there was an adjoining room that made it impossible to block out light and conversations and wake up calls were audible. Also, two of the main elevators were inoperable for the entire trip. The entire ship was without limes, raisins, Pino Grigio, Jack Daniels and paper bar napkins for the last eight days of the cruise even though we had harbored in Portland and Boston. Exiting the ship in Saint John and Bar Harbor was very poorly organized and time consuming. On board I expresssed my concerns to front desk personnel and was told that it was as it was and there was nothing to be done. Upon return, I sent a letter defining my concerns to Mr. Bayley, CEO of Royal, and in a response from a member of the Executive staff, again, none of my concerns were discussed.I was offerred a $50.00 OBC on a future cruise within the next year. With such a dismissal, do they really expect I would cruise with Royal again when there are so many options. Read Less
Sail Date October 2018
I wanted to take my elderly mother on a calm cruise as a cruise was on her bucket list. When I boarded the ship I ask if I could rent a wheelchair for my mother I was declined do to the face I did not make arrangements when I booked the ... Read More
I wanted to take my elderly mother on a calm cruise as a cruise was on her bucket list. When I boarded the ship I ask if I could rent a wheelchair for my mother I was declined do to the face I did not make arrangements when I booked the reservation. I didn’t think we would need one 3 mo prior to the trip. I was spoken to TERRiBLE by the security personal. After we boarded the ship an after a 2 hour wait to get in our room I was told it was mandatory we attend the safety drill procedure. I could not take my elderly mom there with walking disability down the stairs so I had her stay in the room while I attended.. My mother there has Dementia also. When I returned to the room my mother was not there. I went to the hallway an ask the cabin Stew Ricardo if he had seen my mother.? Ricardo stated he went into the room (I assume to clean as it was not very clean when we arrived) an he saw he sitting on the bed with a blanket. Ricardo then said she said she was hungry then she left the room. I told him I needed to find her she has dementia. I looked through halls of our floor an I found her safe an sound. I was then paged by the security personal. I went to guest services an was invited to an office of the security personal. The female security officer and the male officer spoke to me HORRIBLE!!!!!! The female officer stated the cabin stew stated he found my mother in the room wrapped in a blanket laying under the bed. Complete total LIE. First of all my mother would not b able to get on the floor much less under the bed. Second, ileven if that were true...why would he leave her there?.,I told them that was impossible!!! They then told me the cruise line was never t responsible for my mother and I was not to leave her alone. I told them I would not have left her alone had it not been for their safety procedure an the caregiver who was suppose to be on the trip with us had cancelled the day before., I was shocked humiliated over they way I was treated. Also I ask guest services if I could rent a wheelchair was declined from for the ship and also declined for shore excursions an just walking in the towns when we docked so our entire trip was spent on the ship except for one day we left the ship for Halifax an I thought maybe I could rent a cab. My mother had a very difficult time even walking down the ramp to the port. A very nice man who works for Hop on Hop off ask if we needed anything I explained I wanted my mother to tour the city was unless we hired a cab it wasn’t going to work out. He said if we wanted to take the Hop on Hop off they would help me get her on an off. We did do that an we just stayed on the bus but at least she was able to see the city. This was the only time during this vacation someone treated my mother with kindness and respect. I feel my mother was discriminated against several times by the Cruise Line an will never take another Royal Caribbean Cruise again. Your cruise line should be ashamed. Read Less
Sail Date September 2018
We had never gone up North. We picked RC as we had never cruise with them. We have over eleven cruises behind us, and this one was the worst ship, food, rooms and over all a total disappointment. We had a balcony on deck 7. The room were ... Read More
We had never gone up North. We picked RC as we had never cruise with them. We have over eleven cruises behind us, and this one was the worst ship, food, rooms and over all a total disappointment. We had a balcony on deck 7. The room were so tiny. The showers was the worst I have ever seen on any other ship, I actually had to stick my leg and rested on the toilet so I could soap my legs. We do like to take showers together, NO WAY you going to do that on this ship, unless your three feet tall and weight 40 pounds. The food was repetitious nothing to talk about here, except the same thing every day on the buffet. They actually would take left over and add something else to it and put it out the next day. I'm a seafood lover, forget about it NOTHING in that department. The main dining menu was terrible, who would want Meat loaf on a ship as part of a choice. Try asking for Shrimp cocktail, they were so small I had to order three every night. There was absolutely nothing that jumps out as great or good on the main course for dinner. Forget about the show, a total waste of time and they only had three on our 9 day cruise. The ship itself is totally falling apart. Rust outside our room was everywhere. Main floor where they hold different activities, the flood lights totally cover with dust, everywhere you look up from the balcony area above those lights have never been clean or vacuum. Lets move to the casino, they had a Russian crew running the tables, I would say 90% did not speak English and very rude. One day they had a class for the dice table and the lady could not be understood by anyone, I asked the pit boss to please get someone we could understand, he told me in broken English that it was all they had. I then took over the teaching lesson and was ask to either leave or let her explain at which time about 30 cruisers told the man we can't understand her, everyone left. In totally NEVER AGAIN. The only thing great was our room attendant and my main man in the dining room, they earn my extra tip. Read Less
Sail Date August 2018
Very dirty stained furniture in cabin! Very limited food available after 9 pm, bring you own snacks! Many elevators broken and not working causing issues for passengers with walking issues and could be dangerous in an emergency! Menu for ... Read More
Very dirty stained furniture in cabin! Very limited food available after 9 pm, bring you own snacks! Many elevators broken and not working causing issues for passengers with walking issues and could be dangerous in an emergency! Menu for dinner in main dining room very limited and repetitious night after night, menu for breakfast identical every day! Workers doing paint chipping before 8 in the morning waking everyone! Buffet area floor dirty wet and slippery, clean up area used on entering buffet not being maintained!Overall it was very hard to believe this ship had just gone through a yard overhaul in February of this year. This was our first and last cruise on RCL and would not recommend RCL! We are experienced cruise people with over 35 past cruises and definitely would rare this cruise as very poor. On a positive side the ice show was exceptional and the production shows were very good. we found very short lines for all the water slides and rock wall which was great for our grand kids! Read Less
Sail Date July 2018
We cruises as a couple, mid 50's with many cruises on Royal. Booked for the itinerary & ship as we were excited to have a Voyager-class ship back at Cape Liberty. We live within a short drive. Check in is amazing. Quick, friendly, ... Read More
We cruises as a couple, mid 50's with many cruises on Royal. Booked for the itinerary & ship as we were excited to have a Voyager-class ship back at Cape Liberty. We live within a short drive. Check in is amazing. Quick, friendly, and we were on the ship very quickly. We were in a junior suite, mid ship. Our cabin was clean albeit since she is so recently out of dry dock and refurb we were both kind of surprised to see so much rust on the inside of our bathroom door and on the rails for the balcony doors. Our steward was very good- friendly, attentive and kept our cabin clean. But, when we arrived, there was a pair of socks in one draw, and halfway through the cruise, when we moved a chair, there was a pair of mens shoes under it. There was a plate of cookies upon our arrival (D+) which we quickly gave to our steward because I am allergic to nuts and the cookies had nuts. Note: seems like the whole allergy thing is not handled as well as it should and could be. Others I spoke with after the cruise said they had trouble with gluten allergy. Food; food is subjective. We had breakfast every day in the mdr in the D+ area, and the service was excellent. But, the food, well, it was okay, we can't complain, but by no means it is top notch or excellent, its acceptable. Night one we ate at Shops Grille, it was very, very good. Night 2 Giovanni's and a complete and utter fail. Again, allergy issues. We told our waitress I was allergic to nuts- the bread has pesto, she brought that out. We ordered Mozzarella and tomato, she brought it out with the pesto, we ordered the plank she brought it out with the mortadella. Obviously she took it away when we brought it to her attention, ordering us new, without nut dishes, but she had already put in our meals? (So, they sat for a very long time under heat lamps keeping warm, totally making them almost uneatable- except for my husbands shrimp, my branzino and our shared mushroom ravioli were bad. The evening was a fail. Plus, no Italian would every add nuts to a Cannoli- Royal you should get this right it is not tough. So, after coffee, after 30 minutes we needed to get up and ask for our check because our waitress was overwhelmed with other tables. Special restaurant= not so much. Our Concierge desperately wanted to make it up to us and sent us there 2 nights later complimentary. It was much better, but things can be improved here for sure. The 2 nights we went to the MDR we were disappointed. What happened to the Escargot? It was GRITTY and the absolute wrong texture = disappointment. So, back to Chops we went (Yes, RC, we know this is what you want to read because it equates to revenue). Izumi- by far the best thing on all your ships. We saved the best for last but ended up kicking ourselves because we should have eaten here most nights. Chef Travis deserves a raise! A personal thank you to him for letting Izumi staff know I am historically and typically a positive brand ambassador for Royal Caribbean for many years. Even Johnny Rockets changed----- is it so difficult to bring out the fries and onion rings before the burgers/sandwiches, Like you used to? Yes, it is the little things that you change that take away from the guest experience. Entertainment: This is the first time in well over 15 years that I can say I was disappointed with the singers. While voices were great, they were paired with the wrong music. A great operatic voice just does not sing 60s and 70s and 80s Pop music very well. Again, this is also a subjective area. During the promenade disco party, the water-tight door sirens sounded and the doors began to close- we were on deck 7 over looking the promenade with a dozen or more others. Panic ensued. Within 5 minutes this rectified itself, but people around us were not happy that there was never an announcement made,. and we saw but one security guy just poking around us on deck 7. When asked, he made light of the situation. No one found this satisfactory. Disembarking via tender= folks need to know that lines are very long and you can need to stand waiting for almost one hour- even when you go at the avoid-the-long-lines recommended time- So, the night before our tender port of call, the CD made a statement that to avoid long waiting lines to arrive 10:30 or after, which we did. The line was still a 45+ long line and there is absolutely NO accommodation if anyone needs for medical reasons unless they are in a wheelchair. So, if you can't stand for any period of time, you will have no choice but to not get off, so to get around this you should probably book a RC excursion, otherwise they will not even listen to you. Guest relations manager was borderline cruel in his response to me and wouldn't even acknowledge that i wanted to show him medical cards. Lastly, there was a savannah cat brought on board. We were told that RC cleared this animal as a service animal for seizures. Do your own research on this type of animal, make your own decisions on if it is a pet or can be a trained service animal. The owners told people to not go near it because they didn't know how it would react. It is an angry animal that growls and hisses at you. For a brand that I adore I am disillusioned and sad. Disappointed. But we will enjoy our upcoming 16 night Royal cruise and continue to enjoy our X cruises (4 currently booked). Questions? Just ask. Read Less
Sail Date July 2018
We were looking to go to Canada/New England. But was highly disappointed with Royal Caribbean. The food in both the Main Dining Room and the Windjammer were the same food everyday. Basically no variety even though on the website and on ... Read More
We were looking to go to Canada/New England. But was highly disappointed with Royal Caribbean. The food in both the Main Dining Room and the Windjammer were the same food everyday. Basically no variety even though on the website and on ship it states that there is different food everyday. Not on this cruise. The pool area: the pool and splash area closed at 6 pm everyday. Kids on the cruise were very disappointed with this. The flow rider and the slides were not open when you think they would be. Therefore when they were open very long lines. My son was very disappointed with the kids club.The kids club put all kids together on port days, which is understandable but also was the perfect opportunity for the younger kids to be bullied by older kids and my son was. Told staff about but nothing was done. One elevator was broken entire cruise, never fixed. Couple sets of stairs where closed off during the cruise, which made it even harder to get around. Should of had maps of ship, but none were available. The scavenger hunt was joke. Instead of looking for items like you would think you would do for a scavenger hunt, the contestants were handed items from their friends/family. So don't do this hunt unless you have a huge group with you. The chairs by the pool were always reserved by people getting towels or other items and putting them on the pool chairs very early in the morning, every day. Even though it says it is not allowed and items will be removed if left unattended for more than 30 minutes, Hours went by and the items are never removed, So much for even posting a sign about it. Also, certain table by the pool have a no smoking sign on them but people still smoked in that area and the workers just left them do it even though people had little kids that were coughing due to smoke in their faces. Staff did nothing about it. We did have the greatest waiter and assistant waiter, Janeta and Pavlo were the best. Read Less
Sail Date July 2018
Cabin- Workable, several non-functioning items. Cabin Steward was great. Dining services- We were a group of 10 which had arranged to eat together, and had confirming e-mails. When we got there we were split up. We waited at ... Read More
Cabin- Workable, several non-functioning items. Cabin Steward was great. Dining services- We were a group of 10 which had arranged to eat together, and had confirming e-mails. When we got there we were split up. We waited at dining services on the 5 floor which sent us to guest services, which sent us to dining services on the 4th floor, which sent us to dining services on the 3rd floor, where it was recommended that we go to guest services. One manager later, and we were no closer to eating at the time we were told, but we were able to eat at the much less popular, late dining time. Sit down dinners were of good quality and the wait staff were friendly. The buffet (the Windjammer) had different food types every day which was nice. The breakfasts were of very poor quality, with the pancakes and french toast being inedible. On board activities- Varied, but not as plentiful as I've seen on other cruises. We pre-purchased arcade credits, but were unable to use them due to technical difficulties. This was refunded, and we were able to play games on board, at a higher price. Guest services- Useless. They really weren't able to fix any problems, and had no concept of service recovery. There were several ways to fix our problems, none of which were pursued. This was our first and last Royal Caribbean cruise. We have been on 10 cruises total, and this ties for the worst (NCL is the other). Read Less
Sail Date June 2018
Bad trip. Nothing to do for older people. Windjammer jammed with people. Tours were bad. On one tour the mic did not work and no one in the back could hear. On another it was so foggy you could see anything. The tour guide kept saying if ... Read More
Bad trip. Nothing to do for older people. Windjammer jammed with people. Tours were bad. On one tour the mic did not work and no one in the back could hear. On another it was so foggy you could see anything. The tour guide kept saying if it wasn't footy we would see xyz. Well we didn't see anything. Spent a lot of time in cabin. Where the tv was very bad. The shopping was so bad that I stopped looking. Guest services had very long lines I gave up on that to. Elevator closed to fast and were overcrowded and there were to few. I am canceling the next two cruises I have booked and I'm looking at a new line. The shops were over priced. Get off the ship was not handled well we stood on line waiting for the buses for over an hour. I have a bad hip and this was to much for me. No one would get me a wheel chair Read Less
Sail Date October 2017
This was our first (and probably last) Royal Caribbean cruise. We have sailed many times before with other cruise lines, but we found this experience extremely disappointing and a poor value for the money. The food was mediocre at best; ... Read More
This was our first (and probably last) Royal Caribbean cruise. We have sailed many times before with other cruise lines, but we found this experience extremely disappointing and a poor value for the money. The food was mediocre at best; the pastries were exactly like those served at cheap motels; everything is VERY commercial with someone trying to sell you something all the time; the ship is way too crowded with too many of the guests leaving their manners at home; there are additional charges at every turn; and, the Salem Witch Museum shore excursion was an absolute waste of time, effort, and money. If your idea of a wonderful cruise is spending nine days feeding at Golden Corral, this might be the cruise for you! On the other hand, the ship was well maintained and reasonably clean, the cabin was comfortable, the staff was friendly, and, for the most part, the entertainment was excellent. Read Less
Sail Date October 2017
We booked this cruise with friends; we had never sailed this direction before, although we had been to most of these cities from other vacations. Reviews - I always try to keep in mind that I know nothing about the person saying ... Read More
We booked this cruise with friends; we had never sailed this direction before, although we had been to most of these cities from other vacations. Reviews - I always try to keep in mind that I know nothing about the person saying "this was awful", "this was wonderful", so I'm not going to offer any opinion, just tell you what happened. It began when my soup was delivered with a fly floating in it. This was the main dining room dinner. I also happen to be gluten free and getting bread the first night took some time. I don't know why I have to inform of this request prior to the cruise if the information is not passed down to the staff? We went to the Mystery Theater for the first time. There were so many diners that interaction with the cast was nonexistent. I asked my friends the next day if they ever said "who done it" since I never heard it. I got two different answers so I still don't know! Prior to the dinner I was told by sous chef staff that I could request the lobster tail be added to my dinner, it was featured on the main dining menu that night. The request did not go over well. I was actually served two tails that were kind of warm, but no butter with it, no vegetable on the plate. Not even a piece of lettuce as garnish. I had wanted the tenderloin and the half tail and eventually got the steak. I also suffered from intestinal cramping the next day. We finished the cruise with a night at Chops. The tuna appetizer had a very strong fish smell; the tuna was not sushi grade and after the lobster I choose not to be sick the next day. Then my tenderloin was delivered blood red rare when I order medium rare. They tried to recook that one and failed. A new one was delivered and it too was blood red rare. I walked out quite hungry. BTW, you can no longer get mint jelly with the lamb chops. It's now some mint sauce that isn't the same. Needless to say that the food and food service was lacking in many aspects. I have over 230 days at sea with most of them aboard Royal Caribbean. I've seen many changes along the way, but this cruise really has gone "overboard" with poor quality and service. We did enjoy the nightly Trivia. However, all of us agreed that it very difficult to understand the questions with such strong accents. Some answers were just wrong such as there is no song by the Beatles titled "Tomorrow" "tomorrow Never Knows", yes! we joked that she probably meant "Yesterday"! Otherwise we didn't take in any shows, but we were told that they were pretty good, especially the comedian. Read Less
Sail Date October 2017
The food in the windjammer was vile . The my time restaurant , the food was either bland, or a salt lick. The entertainment , with the exception of a group called Rookie, was boring. The internet service was spotty and slow. They tried to ... Read More
The food in the windjammer was vile . The my time restaurant , the food was either bland, or a salt lick. The entertainment , with the exception of a group called Rookie, was boring. The internet service was spotty and slow. They tried to upsell from the moment you got on the ship, to the moment you got off. The only news on the TV is CNN, why isn't FOX available? On a so called flag night, where members of the crew put on a show of flags representing the countries they're from, a young lady holding the Israeli flag was ignored . I believe it was deliberate, and not an innocent oversight. So did other passengers on board. We both gained weight from bread & butter, and chicken fingers. The meat was shoe leather, the chefs sent raw food out of the kitchen, & they didn't know the difference between Hollandaise, & Bearnaise sauces. Last year , we were on Anthem, and that wasn't so great either. Avoid Royal Caribbean cruises . Read Less
Sail Date October 2017
Went with a large group. An item of sentimental value was stolen from our room on the first night. Dresser drawer was broken. In room safe was broken. Had them fix it the first time. Then just hoped the thief didn't steal anything ... Read More
Went with a large group. An item of sentimental value was stolen from our room on the first night. Dresser drawer was broken. In room safe was broken. Had them fix it the first time. Then just hoped the thief didn't steal anything else the last 5 days. On board activities were minimal at best.The food was bland, and service was slow. Never did see my waiter for our first breakfast in the dining room, waited 45 minutes. Finally the coffee server took my order and 30 minutes later I had a cold omlet, cold hash browns and toast. Never went back for any other meals ! The staff seemed friendly enough. Although the Casino staff in the cashier box were very rude and abrupt. The windows were all dirty so seeing out of them were impossible. No entertainment outside of the theater and centrium. My wife purchased a gold bracelet from the gift shop and the person who took our order made it the wrong size. We had to go back 3 times for her to get it right, and every time she would look at us like we were an annoyance. She shorted us on the size the first two times. I kept asking her to just size it for what we paid for (charged by the length) The third visit the clasp wasn't working ! I would not recommend this cruise to any others. Read Less
Sail Date October 2017
We had a good time. The food was delicious and served by a great staff who were very attentive. The ship is well equipped to provide a pleasant trip with plenty of time for activities and relaxation. The tours in Northeast US and Canada ... Read More
We had a good time. The food was delicious and served by a great staff who were very attentive. The ship is well equipped to provide a pleasant trip with plenty of time for activities and relaxation. The tours in Northeast US and Canada are excellent. The best we have encountered. There is a beautiful and warm swimming pool in the Solarium that my wife and I enjoyed especially on cool days. The trip to Peggys Cove in Nova Scotia was special however we could have stayed much longer. There is color, design, and views every direction. Lobster traps, boats, colorful homes, buildings and rocks that defy gravity. The guide on our tour was very knowledgeable. We had a long tour thru Halifax before driving up to Peggys Cove. We will definitely recommend this trip to our friends. Read Less
Sail Date October 2017
I have cruised many times; Royal Caribbean (2) Disney (3) Celebrity (5) Princess (2) I never had a bad cruise until this one. That is what prompted me to write this review. Ironically, I had taken this same cruise in 2008 with ... Read More
I have cruised many times; Royal Caribbean (2) Disney (3) Celebrity (5) Princess (2) I never had a bad cruise until this one. That is what prompted me to write this review. Ironically, I had taken this same cruise in 2008 with Royal Caribbean. It was the best cruise I had ever been on, which is why I was so looking forward to the same experience. What a huge disappointment - and the fare was not a discount fare! If the ship were a hotel room, I would rate it a 2 star - nothing I would willingly stay in. The emergency drill was pathetic. The sound system was not working, so most of the guests who were not standing directly in front of the employee reviewing the drill could not hear the instructions. The drill was over when most of the guests did not even realize it has started! The ship was in horrible condition; the cabin furniture was thread bare, the cabinets worn; the bathroom cabinet interior was was rusted and the "particle board" type lining was protruding in all the seams. Pretty disgusting! The towels were thin to the point that I have better towels that I use for rags. The bed pillows were flat and the comforter worn around the edges and not clean. While in port (4 different days) the exterior windows were never cleaned. Every ship I have been on, the windows and exterior of ship were washed down while in port. Lots of exterior rust and obvious wear and tear. The one dining room simply too small to accommodate the number of passengers in a timely fashion. The "anytime" dining was a fiasco; no apparent organization or means to notify the long line of guests as to when their table would be ready. And the shore excursions were booked to the point that the locations were overcrowded, too much time to park and unload buses, allowing only 20 - 30 mins. for time to explore. I discovered while talking with another guest on the 5th day of the cruise, that the ship is scheduled to be put in dry dock for upgrades in November. Shame on Royal Caribbean for sailing a ship in this poor condition. I will never again sail with Royal Caribbean - I have no trust or confidence in their organization. Read Less
Sail Date September 2017
Chose this cruise because a good friend had done it last year. We wanted to see Canada and New England. Going Ashore was great . We got to see beautiful cities and eat local cuisine. The people were very friendly . I will probably not ... Read More
Chose this cruise because a good friend had done it last year. We wanted to see Canada and New England. Going Ashore was great . We got to see beautiful cities and eat local cuisine. The people were very friendly . I will probably not take another cruise. We had purchase the beverage package, therefor we ask if we could get some bottled water for our room. We were told it would cost $4.00 but we could go up to the bar and get it and bring it back to our room because of the beverage package. Getting served a beverage up on deck while sitting by the pool or in the solarium was not going to happed. We always had to get up and go get it ourselves. It didn't look like there was enough wait staff to take care of all the passengers. Never again will I cruise with Royal Caribbean. Read Less
Sail Date September 2017
Travelled with adult family to celebrate 50th anniversary....poor poor poor. Drink package was great other than the wait for the drinks. Honestly carnival had much better food at their main dining room service and norwegian was a total ... Read More
Travelled with adult family to celebrate 50th anniversary....poor poor poor. Drink package was great other than the wait for the drinks. Honestly carnival had much better food at their main dining room service and norwegian was a total step above. State room service was about the only thing that impressed me (*rocky). The overall poor performance of the casino staff, bartenders, wait staff and personel was horrible. The weather was as expected for this cruise but still nothing to be proud of. The offered perks to people without the drink package were bad (ie) if you purchased the drink package you were not able to get the perks. The food overall was not very good unless you want to pay extra for the better restaurants. ALSO THE FOOD WAS NOT AVAILABLE AT ALL HOURS HAVING CLOSED THE RESTAURANTS WHEN THE SHOWS LET OUT AND CAUSING THE POOR GUY AT THE SANDWICH SHOP TO BE OVERWHELMED MOST NIGHTS Read Less
Sail Date September 2017
There were delays after delays its boading and disinbarking. The pillows and bedding were old and more then worn out. The pillows were hard flat rocks. All 4 of them. The couch in room was worn out to thread baren. Tours were very ... Read More
There were delays after delays its boading and disinbarking. The pillows and bedding were old and more then worn out. The pillows were hard flat rocks. All 4 of them. The couch in room was worn out to thread baren. Tours were very expensive and little to do in ports without tour. Food was uneatable! No table space in windjammer. Food cold and bad! Don't go. Overall the food was below par.ln the main dining room to add to the poor food we had a table of ten with one server and one backup.i felt the staff were trying their best but throughout the ship there was a noticible lack of staff. I had to chase a cocktail on more than one occasion. The room staff consisted of one young man doing his best. I felt that the cruise line was only interested in their bottom line but at the expense of the passenger . Overall a very poor cruise. Would not recommend it to my worst enemy, Read Less
Sail Date September 2017
This cruise was given to my husband and I as a gift . A party of five of us looked so forward to this adventure. Unfortunately it was a disappointment to all of us . The service was terrible and very rude staff that treated you as if ... Read More
This cruise was given to my husband and I as a gift . A party of five of us looked so forward to this adventure. Unfortunately it was a disappointment to all of us . The service was terrible and very rude staff that treated you as if they were doing you a huge favor by answering any questions. When we arrived in our cabin there was hair in the sink and pieces of paper on the floor in the bathroom .The sink was cleaned for us but the paper on the bathroom floor remained throughout the whole trip , which indicates to me that floor was never cleaned. The food in the restaurant was plentiful but very little variety most of the food were repeats from the day before and at times tasted very stale. We met several people on the ship about 15 other couples and all of us ended up getting very sick on this cruise. When our party got back into port all were feverish and a lot of coughing . Three of us had to come back to Canada from Boston where this shipped docked and to say the least it was a very uncomfortable drive home. All five of us ended up on antibiotics for some virus that we had and my husband got so ill he ended up on life support for a few days . We are just starting to feel better now, the first time since September 15th 2017. Once we start to feel a lot better the health department in Boston will be contacted. I truly believe that we picked up this virus on this cruise. Read Less
Sail Date September 2017
It was a short cruise (5 days) going to Bar Harbor and Halifax. The ship was in dire need of updating. The carpets were old and dirty and the furniture in the common spaces looked worn and sometimes had holes in them. The entertainment ... Read More
It was a short cruise (5 days) going to Bar Harbor and Halifax. The ship was in dire need of updating. The carpets were old and dirty and the furniture in the common spaces looked worn and sometimes had holes in them. The entertainment was geared to 15 year olds and we are senior citizens. Passengers missed their excursions or had them cut short because it took over 2 hours to get off the ship in Bar Harbor (not enough tenders). On the ship every place was crowded and there were lines for reserved dinners and reserved activities that ranged from 15 minutes to over an hour. The crew was constantly hawking things even coming over to our table in the dining room to try to sell us things while we were eating. Disembarking the ship was a nightmare and the crew seemed not to be able to handle the crowds on the ship. The staff was very patient and helpful but gave out too much misinformation about events, such as starting times, how to access different services, etc. We have been on at least 15 cruises over the last 25 years and have always had positives and negatives but the pluses would overshadow any negatives. This cruise had no positives except for the weather. Read Less
Sail Date June 2017
A group of four of us, who have cruised on different ships about 6 or 7 times, picked Anthem of the Seas as it seemed to have many activities and great early summer ports ( Halifax and Bar Harbor).What we didn't know when we made our ... Read More
A group of four of us, who have cruised on different ships about 6 or 7 times, picked Anthem of the Seas as it seemed to have many activities and great early summer ports ( Halifax and Bar Harbor).What we didn't know when we made our selection is that passengers had to take tenders to get to Bar Harbor. Imagine disembarking 4,000 guests on tenders ( some of which held as few as 64 passengers). Everyone lined up at 7 a.m. to get a ticket. That line was easily an hour long. This was followed by a second line when you number was called. But the staff was empathetic. One staff member commiserated with a guest and explained the staff had it worse. They had the same lines and to be back on board 3 hours earlier than the guests.: No time to enjoy Bar Harbor. Now to the surcharges. I am accustomed to surcharges on cruises, but Royal Caribbean elevated this concept to a new art form. When dining at the steakhouse , which has a hefty per person charge, we learned that if you wanted the really good steak, there was an additional surcharge. The steak on the menu was of average supermarket quality. The food? Quality varied from fair to poor. You would chose canned ravioli over The Spaghetti Bolognese. Options without surcharges were extremely limited. Customer service? Everyone was friendly but the staff for the most part was not empowered to solve problems. We had no remote for the TV. It took 6 phone calls over almost 2 hours and enormous angst to get one. Initially, we were told that they were waiting for new ones to arrive. That was not terribly promising when out at sea at 11 p.m. Activities? Bumper cars if you wanted to wait an hour plus for a short ride. Entertainment? Excellent talent that was for the most part marginalized by all too many special effects. This was a disappointing experience on most levels. I have cruised on other mass market cruise lines, all of which were far preferable. Read Less
Sail Date June 2017
I was on the June 26-July 1 itinerary from New York City (Cape Liberty) to Bar Harbor to Halifax to New York City (Cape Liberty). I chose this cruise because it was the one that worked best with my family's schedule, and the ... Read More
I was on the June 26-July 1 itinerary from New York City (Cape Liberty) to Bar Harbor to Halifax to New York City (Cape Liberty). I chose this cruise because it was the one that worked best with my family's schedule, and the entertainment options on board made it seem like the most fun ship to be on. The ship was quite a blast, with lots of activities from sky diving to surfing to boogie boarding. All the staff was courteous and friendly, and dining staff went out of their way to help accommodate me given my needs (see below). The entertainment was the best I've seen on a cruise - particularly the Two70 lounge, which had innovative and advanced video art. I was not a huge fan of the shore excursions, mainly because I don't think Canada and the North East are very interesting cruising destinations. They're not warm and tropical, and not historically interesting either. The biggest issue was that the dining options on the boat were abominable. There was nothing vegan to eat on almost any menu and rarely anything in the windjammer; when there was, it was not labeled. None of cafes, pizza places, etc. had anything vegan. I would discourage any of my friends from going on this cruise because however much I liked the other aspects of the vote, mealtimes caused routine stress. Read Less
Sail Date June 2017
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