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927 Royal Caribbean Canada & New England Cruise Reviews

We were really looking forward to the new ship, because we have cruised on RC before. The overall look of the ship dose not have the WOW look like other RC ships have. But a cruise is a cruise. The meals were good but did not care for ... Read More
We were really looking forward to the new ship, because we have cruised on RC before. The overall look of the ship dose not have the WOW look like other RC ships have. But a cruise is a cruise. The meals were good but did not care for the new setting, hopefully they will change that. Don't know what they were thinking with the main shows.....they were not for their main age group. We didn't care for them. All of our group is at 70 years old. As for the bumper cars..they were open maybe 1 or 2 hours a day...the rest of the time it was open for basketball. ....come on please. Like I said we like to cruise so I hope they will get busy and change some things. Our rooms were always cleaned and the beds made so we had no problems with this part of the cruise. Read Less
Sail Date September 2016
We are a couple from Germany (43 and 47 years old) and we chose Royal Caribbean as we love to cruise with American cruise ships. We have been cruising with Celebrity Cruises and Royal Caribbean before and enjoyed these cruises very much. ... Read More
We are a couple from Germany (43 and 47 years old) and we chose Royal Caribbean as we love to cruise with American cruise ships. We have been cruising with Celebrity Cruises and Royal Caribbean before and enjoyed these cruises very much. This time another reason for us was the brand new ship and the destination. We did not regret our decision. Despite some very bad reviews that we had read before and that made us worry a bit we had a wonderful cruise which was perfectly organized. Embarkation took us (as Germans) a little longer but still was very quick. The ship itself is beautiful and also our stateroom on deck 8 was very nice and quite spacious. Our stateroom attendant James was really friendly and helpful. I asked for some extra padding as the beds are quite hard and he helped immediately. He always had a smile on his face and created some really funny animal towels for us. We had chosen dynamic dining and were a little sceptical before. But it turned out be perfectly organized and worked out well. So we had the chance to choose the restaurant ourselves every evening. We had made reservations for the restaurants and dining times some time before but it was also possible to change the restaurant or the dinding time if you asked for. We loved the Chic restaurant most, especially the perfect service of waitress Adina, waitor Myron and the supervisor Valentino. They took care of my gluten allergy and made dining very comfortable and relaxing for us. The food was very good. I would have wished a few more types of fish because I don't eat meat but this was no big deal. We also liked the Grande Restaurant. Silk and American Icon were good as well, but the food and the service were dedinitely best in the Chic Restaurant.We didn't try any other dining Restaurants in the evenings. We always had breakfast in the Windjammer which was very good. The only thing that could be improved was that you always had to ask for special things like lactosefree milk. They had a corner with gluten free products which is great but why not also for lactosefree products? The Shows in the evening were great. Spectra was a very new experience and we liked it very much, especially the "Kraftwerk" part. "The Gift" and "We will rock you" were nice shows but we are not so much into musicals or theatre shows. We preferred the love and marriage show and the three comedians. Abe Hughes, the cruise director - was excellent. He is funny, does some great shows and you also see him around the ship a lot. We also tried some other activities like North Star which was quite an experience (although I was a bit scared when rising so high:-) and my husband did the I fly which he enjoyed very much. We also went to the fitness area and did some workout. Unfortunately they don't offer some fitness classes for free (except stretching), that`s a pity and I think they should improve this. We didn't have time to try many of the other activities on board as we went off board at every port. There we decided to do tours on our own or book them through the local companys at the port which was much cheaper than booking them through Royal Caribbean. It would have been nice to get some more information about the ports and the cities by Royal Caribbean but it seems that they are only interested to sell their own excursions which are quite expensive. On the whole it was a very relaxing holiday we spent on the Anthem of the Seas. Although it is such a large ship you never get the feeling of 6000 people on board - never! There were no lines in front of the elevators, getting off the ship at the ports was always quite qick - even on the day where we had to tender. (We had made different experiences in the past on much smaller ships.) Disembarkation again was so easy and quick. We were off the ship and at the port waiting for a taxi in about 15 minutes as we had decided to carry our suitcases ourselves and leave at already 7.45 am which we can recommend. After this wonderful cruise we spent some more days in New York and then flew back home to Germany. Read Less
Sail Date September 2016
I have been on many Royal Carribean cruises over the years all out of the south Florida ports. This was our first time sailing out of New Jersey on the quantum class for a NE cruise. Our cruise prior to this one was on the allure of the ... Read More
I have been on many Royal Carribean cruises over the years all out of the south Florida ports. This was our first time sailing out of New Jersey on the quantum class for a NE cruise. Our cruise prior to this one was on the allure of the seas , so this ship had big shoes to fill! After reading some of the poor reviews for the anthem of the seas I was not sure what we would find, but all in all we were pleasantly surprised! The ship itself had some neat modern amenities, and a great variety of different activities we never experienced on other ships. We really enjoyed the iFly, trapeze, bumper cars , roller skating, the escape room , the North Star , bionic bar and much more. We didn't care for the dynamic dining as much as the traditional large dining room and the food was good not great. The ship main areas were not as grand as in the allure and we did miss the large promenade seen on other ships. This was our first time doing the inside cabin because of the virtual balcony. This was a neat amenity but didn't really take the place of a balcony and the room was MUCH smaller than a balcony room. We tried to upgrade once on ship but was unable too. We had the ultimate drink package and definately got our monies worth out of it. The bar service was great and plenty of bars! A highlight of the cruise from us was boarding the ship and going to the top of the ship and seeing the nyc skyline and Statue of Liberty. We weren't expecting that! The captain gave us a special trip when leaving port past the Statue of Liberty ! The ports themselves were beautiful and a nice change from the Carribean , we really enjoyed the fall weather too! We rented a car in Portland Maine and drove to kennebunkport seeing the lighthouses on the way. In Halifax we also rented a car and drove to Peggy's cove. This was a great was to maximize these ports. St. John NB would have maybe been better enjoyed with a car. The reversing Rapids wasn't worth seeing. Bar harbor we rented bikes and rode Acadia national park and that was beautiful . The last thing I will comment on, and I think it was more due to the longer itinerary , but this was a much older populated cruise, average age was about 70, and my husband and I are in our 30's, but we still had fun! Read Less
Sail Date September 2016
First, let me provide the basis for my review. My wife and I have been on 54 cruises. Three years ago I wrote a Cruise Critic review of the Oasis of the Seas and claimed it was the BEST ship we had ever been on. We subsequently sailed ... Read More
First, let me provide the basis for my review. My wife and I have been on 54 cruises. Three years ago I wrote a Cruise Critic review of the Oasis of the Seas and claimed it was the BEST ship we had ever been on. We subsequently sailed on it another time and confirmed our assessment. I am NOT biased against Royal Caribbean, BUT, the Anthem has some MAJOR problems. Let me state the three positive aspects of the Anthem at the beginning. The ship is BEAUTIFUL. The entertainment was OUTSTANDING. And, our room steward was one of the best we ever had. Anthem's biggest problem is the dining. We were part of a group of four couples. I diligently made dining and entertainment reservations for all four couples ensuring we did not have conflicts. The first night we arrived for dinner, I was told we only had reservations for two, not eight. I provided my reservation receipts and was told, "Okay, we can seat you." The second night the same thing happened and I got a little upset. After the occurrence, I got quite upset. Luckily, one of the hostesses, Ana from Croatia, took us under her wing and solved our problem by introducing us to "Classical Dining", an aberration in which you have the same dining time rotated among the four complimentary restaurants with your same wait staff following you. The problem is that, when you arrive for dinner, there are only two lines. So, you either have Classical dining or "Choice Dining". The choice dining line consists of anyone with or without reservations. So, even if you have reservations, you must stand in line behind all those who do not have reservations !!! The food varied tremendously. Some of the food was outstanding and others were horrible. My wife and I both had medium rare Steak Diane which was so tough that the waiter brought us special steak knives which were inadequate. Check-in was a fiasco. Royal Caribbean sent us at least a half dozen notices to ensure we filled out all of our paperwork and got our "set sail pass" so we could check in easily. We did. It did NOT work. They bragged that they had numerous agents throughout the check-in area who would quickly handle the crowd. There were no lines, so everyone crowded around the agents attempting to be next. As a contrast, Oasis check-in was so smooth, it was amazing. Disembarkation was also a fiasco. Rather than attempting to find out when passenger transportation was booked, Royal Caribbean simply assigned you a disembarkation time. Then you had to stand in line at Guest Services to change it. Guest Services was atrocious. There were always 20 to 30 people in line with a limited number of agents available. In Boston the ship advertised a shuttle from the pier to downtown Boston. When you got to the terminal, you were told that, even though the shuttle was free, you needed a ticket. After returning to the ship, we found that we were charged $20 per person for the shuttle. Local taxis were charging $5 per person for transportation to the same destination. After leaving the ship persons in our group were an extra $10 for mini-bar expenses even though there was never anything in the various mini-bars. We challenged this charge and Royal Caribbean took it off claiming that "they were having trouble with their computer". As I stated in the beginning, this ship, with its outstanding beauty and entertainment, has some significant problems. Since it is only over a year old, maybe Royal Caribbean can work them out. BUT, it doesn't take much of an imagination to understand why this ship went into two Tropical Depressions and had a significant case of norovirus !!! We were told the captain had been replaced two months age, but, I seriously doubt that he can solve all of their problems. Read Less
Sail Date September 2016
Nine fantastic days on a beautiful ship. This is our second Anthem and fourth Quantum Class cruise. Ports of call met or exceeded all our expectations and so did the weather. Sunshine for seven days except two days at sea - quite ... Read More
Nine fantastic days on a beautiful ship. This is our second Anthem and fourth Quantum Class cruise. Ports of call met or exceeded all our expectations and so did the weather. Sunshine for seven days except two days at sea - quite exceptional for late September. Restaurants and service in top as usual. We did dine in Jamie's, American Icon Grill, Grande, Silk, Chic and Windjammer. In particular Chic did provide a very high level of service - food good in all restaurants. Also good shows and entertainment. Cape Liberty boarding and sail away We had booked transport from the hotel to the cruise ship through Carmel Limousine service. The car arrived to the hotel exactly at 10:30 am and an hour later we were ready to board the Anthem of the Seas. The same procedures as usual with passports - but as Danish citizens we had an extra passport control, as we also visited Canada at our cruise. Boarding was very smooth. We were on board at 11:30 am and went straight to the Windjammer Cafe for lunch. Found a table on the outdoor aft deck. At 1:00 pm, our cabin were ready and suitcases came right away, so we could get unpacked. Booked a table at Jamie Oliver's restaurant for the first evening and booked our excursions for the cruise. We did like dynamic dining and learned that this was almost the end of the true Dynamic Dining. As usual we had not made table reservations prior to the cruise. The captain was Danish - Henrik Loft Sorensen - we also sailed with him through the Suez Canal in January 2011. Very informative captain. At 4 pm we were ready to set sail, and exceptionally the captain had been allowed to sail into New York upper Bay and pass the Statue of Liberty and Manhattan's skyline and set course towards the north. Then under the Verrazano-Narrows Bridge and to the north. At 6:30 pm we got a glass of white wine in the wine bar, and then dinner - olives with bread and tapenade, lasagna and dessert (pavlova and tiramisu). Day 2 At sea Friday we were at sea, bound for Boston. It was nice weather for most of the day, we sat and enjoyed the sun and the good weather on the terrace of a cafe latte. By late afternoon, it was foggy and it was almost calm seas. At 19:30 we saw a cabaret in 'two70' followed by dinner in Restaurant Silk - food inspired by the east: squid and roast duck as well as some 'small between courts'. Day 3 Boston and Freedom Trail Anthem arrived in Boston at 7 pm. The ship was docked a few km from the center. We bought a Hop-on / Hop-off bus tour that began not far from the cruise terminal. First stop was at Quincy Market, originally warehouses but now houses shops, restaurants and bars.From here we went to Beacon Hill, an area of ??old houses in the English style. Especially the narrow Acorn Street with small cobblestones was interesting. We then followed the 'Freedom Trail' which takes in the most interesting attractions in Boston - a walk of about 4 km. The tour starts in 'Boston Common' park and runs like a red line embedded in the sidewalk through the town. With a description of the sights in the hand is just to follow the line from Boston Common and through the city. After the Freedom Trail, we took again Hop-on / Hop-off bus from stop no. 3 - we drove up to the stop no. 8 which included the library and Trinity Church. Went through the Public Garden and took the Hop-on / Hop-off bus from stop no. 6 and drove the entire trip through Cambridge universities back to the cruise ship. Back on the ship at the 4pm Before dinner we saw a show in the theater - 'Gift' - marvelous scenery, but unfortunately music not just to our taste. Dinner in the American Icon Grill consisting of fried tiger shrimp, Mahi-Mahi (fish) and apple pie with ice. Dag 4 - Portland, Maine We sailed into Portland at 7 am - a beautiful entrance between many small islands. At 8 am we went on tour - had booked a half-day trip to Kennebunk Port, which is a historic shipyard- and fishing village about 40 km south of Portland. We had hoped to see forests of maple trees that were beginning to be red, but still to warm, so most trees were still green. We started the visit Kennebunk Port at Dock Square at the Kennebunk River, where we walked around and saw the many beautiful houses (colonial). At 11 am we drove along the water to Walker's Point, former President George W. Bush's summer home. Unfortunately we could not stop. The flag was hoisted, so Bush was in his 'home'. From here back to Portland. Went for a walk in the city - unfortunately, a large part of the original town with wooden houses burned and at rebuilding has made wide roads Back on the ship for a late lunch in the Windjammer Cafe and Cafe Latte in the Concierge Lounge. When we left Portland we sailed only a little to the south to see Portland Head Light (lighthouse). Dag 5 - Bar Harbor, Maine We arrived in Bar Harbor on Mount Desert Island in Maine State at 7:00 am. A splendid entrance between the many small islands and thousands of lobster traps marked with white buoys. Bar Harbor is a tender port - we sailed into the harbor in small boats. Today's excursion was to Acadia Nature Park, covering the majority of the island. We drove from Bar Harbor to the south along the rugged rocky coast and through dense forests to the top of Cadillac Mountain, where there was a nice view over the island. Back in Bar Harbor we got a cappuccino at a cafe. Walked through the town and along a path along the water. Day 6 - At Sea On the way south on Bay of Fundy and Nova Scotia in Canada from Halifax. After 5 days of sun, we passed through some rain, but it was not blowing as the sea was very calm. The day went with reading. In the afternoon we saw a musical in the theater - "We will Rock You" based on the music of Freddie Mercury and Queen - great setting and good music. Late in the afternoon we were in the gym. Dinner at the Grande. A vol-au-vent with shellfish for main lobster and dessert valrona-cake and ice cream. Day 7 - Halifax, Canada Arrived in Halifax at 07:00 am and already 07:30 am, we were on the road on tour. Today's first outing went to Peggy's Cove, a very charming little fishing village south of Halifax. The sea was fired and the small port was lobster boats and there was lobster traps on the wharf. The houses were in different color because the color was originally the family emblem when the boats come in with their catch. We drove along the coast, where there was some little fishing villages in the protected bays. Back on the ship, there was just time for lunch before the day's second outing - a 'whale lookout-trip "- it was considerably more looking than whales !. Then head a few gray seals. The whales had traveled south for the winter. For the evening we ate in the Chic - - gravad lax, Chicken masala and hazelnut cake / apple pie with ice cream - served by our South African servant, Jo Anny. Day 8 - Saint John, New Brunswick, Canada. We arrived in Saint John, in the province of New Brunswick at noon - we had to wait until it was high tide, before we could sail into the harbor. Saint John is the place in the world with the greatest difference between the ebb and flow of - a total of 16 meters. at 1 pm we went on an excursion. We started at the town market, a covered market, built in 1870 with local goods. Continue on to "Reversing Falls", where Saint John river flows into the Bay of Fundy. Because of the large difference in the tide runs large amounts of water into the Saint John River from the Bay of Fundy, when it is high tide. When the tide falls after 6 hours (low tide) runs the large volumes of water with great force back from the river to the bay - flow is changing so every 6 hours. We came back at 6:30 to see the water flowing back. very impressive to see the large amount of water running back into Bay of Fundy The tour then went to Saint Martin, a small fishing village about 50 km north of Saint John. Also here there was a big difference between the tide and the fishing boats were in the harbor standing on the seabed. We ate clamp chowder (soup of fish and shellfish) at a restaurant in St. Martins, Sea Cave - an area where the water has made big caves in the cliffs. Here we saw the typical covered wooden bridges. On the way back to Saint John and the ship we started again stop by "Reversing Falls" to see the water run back to the Bay of Fundy. The trip ended with a local beer at a Irish pub. Day 9 - At Sea On the way from Saint John back to Cape Liberty Cruise Port - a trip of 36 hours. The weather has deteriorated - rain and more wind. At 1pm we were on the bridge. Unfortunately, Captain Henrik not on duty. We were guided by a Swedish female second officer.After the visit we went in Two70 where there was 'Captain's corner', where it was possible to ask questions - quite entertaining. Before dinner we got a 'Manhattan' in the Concierge Lounge and then dinner in the Windjammer Café - Mongolian barbecue, cheese and a little dessert. Bags packed and placed outside the door at before 10 pm. Then time for a late drink in the bar. Arrival Cape Liberty and Departure Arrived at Cape Liberty Cruise Port in Bayonne at 07 am At 8 am we got breakfast in the Windjammer Cafe and waited so that we could go ashore. Immigration was slow and we left the first ship at 10:30 am and then took 30 minutes to get our suitcases and get through immigration. Departure schedule were 30 to 60 minutes behind schedule. This is the third time we arrive by cruise to Cape Liberty, and we have not yet found out how transfer to the airport operates. We could not find anywhere to buy tickets, but finally we did find a transfer bus that to Newark International Airport We had a little wait before check-in opened. Quickly through security and to the Scandinavian Airlines (SAS) lounge where we ate a late lunch. At 5:35 pm SK910 was ready to leave for Copenhagen. A flight of 7 hours 35 minutes. Once again we were fortunate to be moving forward in the plane to the 'Plus'. Giving a little extra width and legroom. Read Less
Sail Date September 2016
The ship Anthem of the Seas is beautiful . The food was good ,we made a mistake to go to Windjammer ,too many people and was very hard to find a table ,with my husband in a wheelchair and only 2 handicap tables in the whole Windjammer ... Read More
The ship Anthem of the Seas is beautiful . The food was good ,we made a mistake to go to Windjammer ,too many people and was very hard to find a table ,with my husband in a wheelchair and only 2 handicap tables in the whole Windjammer ,and nobody to help to find a table . There should be workers helping handicap and parent with small children to find a table.. Eating at GRANDE , CHIC ,Am.Icon grill and Solarium Bistro & Two70 ,was great ,great food and service . We were surprise they let people in at Grande wearing clothes like going camping. Is it formal or not? The shows were very good. Again ,no help with wheelchairs. I would like to see some entertainment on the ship at ports ,a lot of handicap stayed on ,but everything was closed and no music ,no places to eat. The room was very nice, clean.Balcony was great to have. Maybe a small ship will have better service for handicap ,RC does not. Too bad ,we like to cruise. Read Less
Sail Date September 2016
Second time we were on this cruise. Enjoyed the ports and embarking process. They were quick and efficient in Boston. Staff pleasant and hard working. Main dining food was good and service was great. Entertainment was ok but we had ... Read More
Second time we were on this cruise. Enjoyed the ports and embarking process. They were quick and efficient in Boston. Staff pleasant and hard working. Main dining food was good and service was great. Entertainment was ok but we had seen most of the entertainers on prebius cruises and their shows were the same. Cabin attendent was great and tried his best to help with the wet carpet isses (see cabin review). Tendering in Bar Harbor was disorganized and our tour was cut 30 minutes short because we left so late. Halifax was very nice and can be seen without joining an organized tour. Leaves were still green so if you want the vibrant colors, consider a later cruise. Weather was not the best but that was not anyone's fault. Bar staff was friendly and actually had a show demonstrating their "Tom Cruise bar skills". Enjoyed cruise despite of the cabin issues. Read Less
Sail Date September 2016
Embarkation in Boston was a breeze. We were on board within 30 minutes of arriving at the port. The ship however is in sad shape. Filthy windows, stained upholstry in the room and in the common areas. Entertainment was mediocre at ... Read More
Embarkation in Boston was a breeze. We were on board within 30 minutes of arriving at the port. The ship however is in sad shape. Filthy windows, stained upholstry in the room and in the common areas. Entertainment was mediocre at best. Food in the main dining room was served cold and extremely salty or totally taste less. We had much better food in the Windjammer than in the main dining room. Didn't want to waste money eating the specialty restaurants if they can't get the main selections correct. The menu in the main dining room has been completely changed. Gone are the wonderful specialty items that made cruising special. Once again we were charged mini bar items after we had left the ship; had to call twice to get the items removed as we never even opened the mini bar door. Still waiting for credit. The best place on the ship was the Diamond Lounge were the service and hostess were wonderful. I will not sail this ship again unless completely overhauled. Read Less
Sail Date September 2016
We are a retired couple and this was our first cruise. We chose this one in particular because it was roundtrip from Boston and the ports were of interest to us. We had two days to tour Boston on our own before boarding the ship. Our ... Read More
We are a retired couple and this was our first cruise. We chose this one in particular because it was roundtrip from Boston and the ports were of interest to us. We had two days to tour Boston on our own before boarding the ship. Our cabin was ready by 1:00pm and it was kept in immaculate condition throughout our stay. We were impressed with how the clean the entire ship was kept. We were pleased with the quality of the food served on board but felt the food variety and service were definitely lacking. We don't get up early or stay up late so missed the entertainment and activities during those times. We purchased two excursions (Bar Harbor and Halifax) through RC and both ended up being cancelled. We had issues with the medical facility on the ship and would suggest avoiding a visit there unless it's a dire emergency. Communication was very poor during disembarkation. Overall we were very disappointed with service and communication and we don't plan on cruising again! Read Less
Sail Date September 2016
I wanted to allow my impressions to settle in, so I’m writing this review a month after sailing. We are Celebrity loyalists, but this cruise was round trip out of Boston, our home port - driving our car a mere 20 minutes to the port and ... Read More
I wanted to allow my impressions to settle in, so I’m writing this review a month after sailing. We are Celebrity loyalists, but this cruise was round trip out of Boston, our home port - driving our car a mere 20 minutes to the port and just parking it there was super appealing! The ports of call are places we’ve always wanted to go and since we are Elite Plus on Celebrity, we transferred smoothly over to Diamond in Royal’s Crown and Anchor club - so, we thought, hey, it’s not Celebrity, but as long as we can be Diamond, let’s do it! Well, as suspected, there is a vast difference between a Mass Market cruise like (Royal) and a Premium cruise line (Celebrity). We have the unique ability to give a dual perspective regarding the staterooms as our adult daughter and her friend had a cabin in a different section from our cabin - we both had verandas on deck 7, neither had a suite, so the compare/contrast is clear and unmuddled. Basically, our cabin attendant was, in all of my cruising experience which is somewhat extensive - the worst cabin attendant we’ve ever had, ever ever ever. And oddly, the attendant my daughter had, was one of the absolute best - her name is Marites - a friendly, kind, efficient and talented woman, an asset to the company. I won’t give the name of our attendant, but I had a few conversations with his superiors. Basically, Marites did everything right - always made sure there was plenty of shampoo, lotions, soaps etc; lots of amazing towel art; she left wine glasses in the room when she saw the girls had brought wine bottles on board - basically, she thought of things they needed/wanted before they did. Our attendant, well, first of all - we never even met him! He NEVER came to our cabin to introduce himself! We had to request hair conditioner and lotion - what??? Why should we have to do that? Shampoo was in a large refillable bottle affixed to the side of the shower. I left a note on our bed the first day, since he never introduced himself - saying that we needed hair conditioner and lotion as well as more pillows. When we returned to our cabin, the pillows were there, but no conditioner or lotion. I called him on his phone and he said, “Oh, I am so tired……I will find someone to bring them to you.” WHAT???? First, I’m sure he is tired!! But you NEVER say that to a guest in a complaining fashion!! Further, it took 90 minutes for the someone that he found to come to our cabin with the lotion and conditioner! One night, I went back to our cabin at 10:30pm while my husband went to the casino. We had been out of the cabin all night, from 5pm until 10:30pm - our room had not been made up. It was a sea day, so we’d taken a nap around 3pm, towels were on the bathroom floor, plates from a snack at the buffet in the room - never has this ever happened on any cruise ever where the nightly clean up and turn down was missed. And before you ask, we did NOT leave a ‘do not disturb’ sign on the door, nope, definitely not. Night time turn down/cleanup/next day’s schedule delivery etc is INDUSTRY STANDARD and our attendant missed the mark big time. I called housekeeping and about 20 min later the deck supervisor came. He had me talk to his boss, so this issue went up the chain of command quickly. I had gone back to our cabin at 10:30pm to climb into bed and relax only to be met with what I just described. I was not in bed until nearly midnight. Soooo not cool. Then, another major cabin steward fail was on the morning of debarkation, when we went to the buffet for breakfast at 6:30am. We left ALL of our belongings in our cabin, as after breakfast we were going to come back, brush our teeth, do the final packup. We did not have to vacate our cabin until 8:30am. We returned to our cabin at 7:15am and the attendant WAS IN OUR CABIN STRIPPING THE BED, NEW SHEETS ETC FOR THE NEXT PASSENGERS PILED ON THE DESK TOP - what the heck was he thinking???? WE WERE STILL IN POSSESSION OF THE CABIN, all of our belongings were RIGHT THERE, and yet, he was preparing for the next occupants of the cabin!?!?!?! So, first, to those who’ve been keeping track, this was the FIRST TIME WE MET OUR ATTENDANT - here, during the last hour of the voyage, is the first time we met him, and yet, true to form, he was doing an abysmal job, ignoring all of our belongings which indicated that we were STILL THERE, making up the cabin for the next passengers. Honestly, this simply blew my mind - this was our first cruise on Royal and yes, it will be our last; our cruise dollars will be back with Celebrity, despite the pleasure of only having to drive a very short distance to the port. Here are some other issues - there are no robes in the staterooms! Nope, no robes. You only get robes if you’re at the Diamond level and ONLY IF YOU REQUEST THEM!!!! WHAT?????? There are no umbrellas in the cabins - none! We didn’t bring an umbrella with us as on Celebrity, all staterooms are provided with umbrellas. The Diamond Concierge told me that I could request an umbrella from Guest Services. So, off I went to Guest Services, where borrowing an umbrella is a ridiculous undertaking, like you’re asking to borrow the Crown Jewels to wear them to dinner or something! This is not, in case you’re reading this RCL, where your resources should be spent - it took one of the reps 20 minutes to get an umbrella for me! Turns out, they’re kept under LOCK and KEY!!! UMBRELLAS, locked away, as though they are some huge company asset. You know what is an asset?? The time your employee wasted hunting down the key, back and forth and forth and back - she had to get to get another employee to assist - MEANWHILE, there were 17 people IN LINE, queuing at the Guest Services desk to have their problems resolved - all the while, one of your precious employees, two at one point, was spending 20 min getting me an umbrella. Umbrellas should be in all of the cabins, as Celebrity does. And, if you persist in not doing so, then have them freely available so your employees can focus on the guests, not searching hither and yon for a key - I still can’t get over that you’ve got umbrellas stored away under lock and key, while paying guests are kept waiting. Here are some more issues - not earth shattering, but tourists have options as to where their vacation savings go, and these issues add up: no tote bags on Royal in the cabins. On Celebrity, all passengers find tote bags in their cabins as gifts - varying quality depending upon class, but still, everyone gets one. (And, as a reminder - everyone on Celebrity also has robes in their cabins!) There are no newspapers on board - on Celebrity, at Guest Services at a kiosk, the news from many nations, is printed on sheeted handouts - this is very important and helpful especially considering cost of wifi, cell phone variabilities, etc - but no, no news papers on Royal. Small touches that mean a lot are not on Royal - ie in the dining room, the butter comes in those prepackaged little squares whereas on Celebrity, you’re given tiny ramekins of open butter, and hummus - touches of elegance go a long way. The bedding was prison-like - the mattresses were HARD, VERY VERY HARD, and the pillows, could they really be called pillows??? - thin thin thin. The towels were frayed and thin. Even the pool towels were a poor cousin to the towels on Celebrity, continuing the theme of ‘thin'. I have to say this - we requested additional pillows, and the pillows we received were of a much better quality - but, like having robes (and only if you’re Diamond), you have to request quality apparently. Quality is not a standard, you have to ask for it. Throughout the cruise we joked that the towels, mattresses and pillows were given to Royal from Celebrity as castoffs - no longer good for the high Celebrity standards but perfectly fine for Royal. Also, I have to laugh - there are no pillow chocolates on Royal - I remember several years ago when Celebrity was trying to cut back and discontinued their pillow chocolates and the loyal cruisers were up in arms, and boom, the pillow chocolates were reinstated. On Royal, the idea that there would even be pillow chocolates is laughable, considering you have to request hair conditioner and lotion, robes and umbrellas are not provided……..hey, I won’t repeat, I know you’re keeping score, and it’s clear that Royal is losing. The public bathrooms don’t have cloth towels whereas the bathrooms on Celebrity do - only paper towels on Royal, ugh. The cabins have NO note paper, no stationery, no pens - nothing at all to write upon or with - and trust me, I searched every crevice of the cabin as that was shocking to me. As far as activities, lots was to be desired, and again, compared to Celebrity? NO COMPARISON. No enrichment speakers, no galley tour, no progressive or team trivia, no Dancing with the Stripes, NO dancing lessons at all!!!, no flash mob class, no contests between the officers vs the guests, no Captain talk in the theater during the day (we love that on Celebrity, as you can ask questions directly to the Captain, learn all sorts of things about the workings of the ship), no cooking classes, no Top Chef at Sea. There is no “party band” on Royal, as there has been on every Celebrity cruise we’ve been on - no band playing the current popular music, which was sorely missed poolside - there was in fact never any live entertainment poolside which was shocking to me. The pool area was grossly under utilized. There is a massive TV screen out there, upon which was always playing either a sports game or a loop of fish/aquatic scenes. The screen was installed clearly as a money saving device to cut back on live entertainment - screen time vs live entertainment, yup, corporate wins, as unless you’ve cruised on a Premium line, you won’t know what you’re missing. Something that bothered us quite a bit was that the Captain was pimped out - he was a lovely man, but it was clear that Corporate had him SELLING, which is something that is not at all appropriate to someone of his position - the Captain should be above the fray. After his speaker announcements about the position of the ship, etc, he would then talk about the activities of the day, sales promos, shows, etc - not something the Captain should ever do! Also disturbing was that if you purchased a certain watch in one of the gift shops was that the Captain would autograph the box! Oh, soooo embarrassing for the Royal brand, demeaning, bringing down the status of the Master of the Vessel to that of Salesman #1. Very disturbing is that smoking is ALLOWED IN THE CASINO!!!!!! This was extremely off putting, as it should be, to many. On top of that, the casino manager was abysmal! He has clearly very little experience, and has no clue as to how a casino on Celebrity is managed, case in point, the poker tournaments: on Celebrity, the poker tournaments are very active, beloved, and anticipated - so popular that most are turned away as there are only so many spaces. The manager here did nothing to market the tournaments, so there was no ‘buzz’. We asked about them, and the manager said, yes, we’re having them, but there was a weird buy-in, VERY geared to the casino making money - lots of boring details that I’ll spare you - the guests that wanted to participate in the tournaments were put off by the strange buy-in and ultimately, no tournaments occurred. Royal, if you want all of the details, shoot me an email - but your angle to make money, made you lose money. All was not bad, though! Our main dining room experience was very good - we ate in the My Time Dining which is the equivalent to Select Dining on Celebrity - you can eat whenever you want to eat. We requested to always be in the same station, allowing us to establish a relationship with our servers. Food was very good - not surprisingly, fish was always overcooked, ugh, but otherwise, the food was very good - flavorful, good spices, high quality. That being said, in the Park Cafe (the Aqua Spa dining equivalent), we were stunned that the breakfast panini sandwiches were routinely not grilled - what? Yes, on offer at breakfast were English muffin panini sandwiches, but they were not grilled - they are displayed, you ask for one, and you get it - I looked at it, cold unmelted cheese, cold untoasted and never before toasted, English muffin - I asked the guy to grill it, which he did, but I observed that this was the standard, to not grill what is a grilled sandwich. The ports of call were great, and the Shore Excursion staff was super - in all 4 ports, we took ship sponsored excursions, and they were excellent, no complaints whatsoever, only positives. We were very pleased with the guest entertainment in the theater - we personally love comedic acts and that’s what we got, so we were very happy. HOWEVER, as far as the ensemble onboard cast of singers and dancers - there are normally 4 singers in the cast, but on this sailing, there were only 2. In order to fill the gap, 2 of the dancers were enlisted to “sing” - but they were lip-syncing, and it was OBVIOUS……..I wanted to talk to the cruise director about this, to see if this is policy, if lip-syncing is company protocol (OMGAWD!!), but I never found her - so all I can address is this cruise, and it was again embarrassing, like the Captain being forced to SELL, that 2 of the dancers were lip-synching, pretending to be singing……..ugh, not good, not good at all. A huge issue for us was that wheelchairs are not available for use off the ship. This is NOT how it works on Celebrity (remember, a PREMIUM cruise line, yet another difference between PREMIUM and MASS MARKET). We needed to use a wheelchair off of the ship but much to our dismay, we were informed that we were not allowed to take it off the ship - Celebrity, and Disney (also PREMIUM class, which we’ve sailed twice) let’s you borrow their wheelchairs and take them off the ship. We had no idea this was the case with Royal - take note, if this is a service you need, as you’re not going to get it. In general, the theme of the cruise was upsell - we encountered a relentless push to get us to spend more, from every angle - except, and this is interesting and another example of us having 2 cabins in 2 different areas of our deck giving us a unique perspective - from our cabin steward. Normally, when you’re given the schedule for the next day’s events in your cabin at night at turndown (if you’re one of the lucky ones to actually get a turndown) - there are usually several sales sheets stuffed in the newsletter from the art sales department, from the spa, etc. We never got those in our newsletter, and we know this, as our daughter in her stateroom, did. Not that we missed them, lol, but our steward again failed the brand - Royal wants to upsell, and hey, that’s part of their brand mission, but our steward again failed the line by not including the sales sheets. One thing we enjoyed on Royal more than on Celebrity, was the coffee - the free coffee, I’m not talking about the Latitudes coffee vs Cafe Al Bacio - the free coffee on Royal was excellent, definitely better, to our tastes, than Celebrity’s. And, that’s pretty much the only pro item in my pros vs cons Celebrity vs Royal commentary. To be fair, onboard management twice sent us bottles of wine due to the poor service of our stateroom attendant - on two separate occasions during the cruise we received a bottle of Beringer Pinot Grigio, presented in our cabin in a Corona beer bucket - these bottles of wine sell in a 2 pack for $7.50 at Costco. And I guess that’s my point, one that applies to the cruise - low quality but well intentioned though inconsistent - the inconsistency glaring in the disparity between our cabin attendant and our daughter’s. For us having cruised Celebrity so often, on Royal we see a sense of austerity - but, we still had a good time - we just won’t cruise Royal again. Read Less
Sail Date September 2016
My husband and I sailed on the Serenade of the Seas leaving Boston on Sept. 18, 2016 to Canada and New England. This was our first time doing this itinerary but our 2nd time on the Serenade and 4th or 5th cruise on this class of ship. We ... Read More
My husband and I sailed on the Serenade of the Seas leaving Boston on Sept. 18, 2016 to Canada and New England. This was our first time doing this itinerary but our 2nd time on the Serenade and 4th or 5th cruise on this class of ship. We are Diamond cruisers and have always loved Royal Caribbean and have always looked forward to cruising. That being said, we left the ship upon the return both so disappointed we cancelled an Alaskan cruise we had booked for next year. While the weather was less than perfect with fog and rain being an issue for most of the trip, it wasn't the weather that ruined the trip. The dining room experience has totally changed from what it use to be. The cruise lines efforts to get people to book the specialty restaurants has affected the main dining room experience so much that you don't feel "special" like they use to treat you. It's hurry, hurry, hurry, here's your dinner, bye! It use to be that you had an appetizer, salad, soup, main entree, dessert and it was always served in a special way. NO LONGER! If you want that you pay extra!! You could tell that its been a while since the ship was last renovated. The mattress in our balcony cabin 7174 was so worn out it wasn't even flat! VERY uncomfortable! We never did get an invitation to the Meet and Mingle we had signed up for. As I said, we had been on this class of ship before and the two previous cruises we had often visited the English style pub to enjoy the musician each night and have a few drinks. Never once did they have anyone in the pub during this trip to play music in the evenings and we missed it. A day or two after the cruise started I noticed a bobby pin on the floor in our cabin. I haven't used a bobby pin in 30 years so it wasn't mine. After it didn't get picked up a day later I picked it up and threw it in the trash, the last night of the cruise when I was pulling a suitcase out from under the bed I found another bobby pin, kind of shows how well the room was being cleaned..... We have also normally enjoyed the free room service in the morning and normally had breakfast delivered so we could enjoy having breakfast on the large aft balcony. After the first day we realized they were now charging $3.50 for room service, we have always tipped for the service but with a tip + $3.50 we decided to forego the normal room service breakfast :( Overall, our whole experience was less than stellar and we have always been HUGE Royal Caribbean fans. We have always looked forward to the next cruise experience and right now cruising is totally off the table :( and we don't know if we will ever again cruise and if so what cruise line will it be?? Read Less
Sail Date September 2016
Always trying to cruise new areas, we chose this as we had not been to this area of America before. Having cruised with Royal Caribbean before,we were classed as Gold Members & Embarkation was very swift (full marks). However we had ... Read More
Always trying to cruise new areas, we chose this as we had not been to this area of America before. Having cruised with Royal Caribbean before,we were classed as Gold Members & Embarkation was very swift (full marks). However we had to then wait over 5 hours for our cases to arrive, The cabin as as expected but wardrobe space appeared more than most (inside cabin). The ship is smaller than most with just over 2000 passengers but a lovely ship. The meals in the main dinning room were OK. We had two formal nights & it still annoys me that we dress in Evening Suit & my wife in an evening dress & as we enter the Dinning Room alongside a man in in shorts & flip flops. The ports of call were OK except Bar Harbor which is delightful. Overall then the experience was OK but not the best we have been on. Read Less
Sail Date September 2016
Chose as to the closeness of our home to port without flying and a nice get away. Found the ship very well kept for the age. Very clean and we could not have had a cleaner room and cabin attendant. The meals are a bit only average ... Read More
Chose as to the closeness of our home to port without flying and a nice get away. Found the ship very well kept for the age. Very clean and we could not have had a cleaner room and cabin attendant. The meals are a bit only average and must say could have been served warmer in the dining room.After remarks they did come delivered to the table more on the hot side,they do their best to please,but it should take place without having to mention it when asked how things are. The entertainment was nice for the size of the ship. The dancers and singers are always out drowned by the band,so you can't understand the words they are singing. So much happens around the centrum where seating is limited,why they don't use other rooms is unknown. There are times when there seems to be a lull,especially around the 2 dinner hours and MTD. They seem to stress the cost items so much,restaurants,spa,casino,bingo and of course the art auction. They seem to have a lot of passenger involved entertainment, may help fill in time and cut cost. Ports were very nice ones that was the reason for this cruise choice. Port times are limited,but gives you a taste in order to do it again if you wish. It is ashame they don't stick to their dress code for nite time dining in the Great Gatsby dining room. No Shorts, are they afraid to loose a cruisers or 2? Did 2 shore excursions and felt satisfied with the choice. Portland lighthouses and hop on hop off bus in Halifax. Do not be afraid to cruise on the Grandeur, you could not have a nicer crew. You just have to close your eyes to some things and enjoy what suits you. Read Less
Sail Date September 2016
I choose Grandeur of the sea because its more cheaper than any other cruise ship,& one thing the crew were all helpful, honest , kind & trustworthy specially in the dining room & at the room.I like the shows,and the games,spa, ... Read More
I choose Grandeur of the sea because its more cheaper than any other cruise ship,& one thing the crew were all helpful, honest , kind & trustworthy specially in the dining room & at the room.I like the shows,and the games,spa, swimming pool.The crew are all friendly.SHORE EXCURSCION to all beautiful places.Serviiiice was good,well attended by the tourist guide,L LIKE the most is the movies,and the show time.Embarkation & disembarkation go smoothly.The ship is so big and safe to cruise,Cabin was clean & comfortable to sleep.Dining is the most I want coz,I like the food that they serve,& there are variety of foods,the srever are all smiling.Specially all the Filipinos and other foreign crew.In the morning there is a deck that you can walk ,run and when it is dock in one place ,you can see all the beautiful places.In my experience I will recommend to choose this ship.to all my friends. Read Less
Sail Date September 2016
The Grandeur of The Seas is an older ship in the fleet though it has been updated recently. She is still in need of a new paint job and cleaning in several areas. The embarkation and disembarkation went very smoothly. The best aspects ... Read More
The Grandeur of The Seas is an older ship in the fleet though it has been updated recently. She is still in need of a new paint job and cleaning in several areas. The embarkation and disembarkation went very smoothly. The best aspects of the ship was the entertainment for this cruise, the dining, games and cabin staff and the ports of the cruise. The worst aspects were the price- which stayed high for the cruise, the constant selling of stuff and some of the places chosen to have some of the activities were very tight (mainly because of the size of the ship). The food in the main dining room tended to be on the bland side though you could get what you wanted most of the time. The menu was nothing special but they want you to go to the specialty restaurants. We did have an issue since we were placed at a table of 8 but noone else showed up. However, they added another couple who had a similar problem so it worked out fine. There was no "special" extras like a chocolate themed, late night party. The cruise director was ok but his assistant was great. There were fun, theme nights in the Centrum though it often was impossible to get a seat if you had the late dining time. Karaoke was sometimes scheduled too early for us to get to. The piano bar singalong person could have encouraged more audience participation (compared to others we have been to) and all musicians were very good. The ports chosen were all exceptional. However, half of our tours purchased from the ship made very few stops and did not seem worth the money. The tour descriptions could have been more precise in the printout. We did have some tendering issues as their scheduling seemed off and we waited almost an hour to return to the ship. Service was excellent as we were concerned that, since our gratuities were pre-paid, that it would not be as good but that was not the case. Our lower deck, outside cabin was comfortable. If you just cannot stand the very large ships, the Grandeur (and Vision) should meet your needs. Read Less
Sail Date September 2016
We chose this cruise for a girl's getaway. Very disappointed in the food and service on this ship. This was my 3rd cruise this year. The food was the worst! In the dining room was served lukewarm at best. Most seemed like it had been ... Read More
We chose this cruise for a girl's getaway. Very disappointed in the food and service on this ship. This was my 3rd cruise this year. The food was the worst! In the dining room was served lukewarm at best. Most seemed like it had been sitting around long before it was served. There was an artificial, cheap taste to numerous dishes. Lots of dried out fish and pasta. The entertainment was a little better than average. The ship was clean and our cabin steward was good. Getting on the ship took 2 hours standing in line. Getting on the tender took over an hour of a wait! Very disorganized. Thankfully, getting off went well. Bar Harbor was a cute town and the park has a free bus that takes you through the park...like a hop on, hop off. No need to pay for an excursion! My suggestion, find a different company to cruise with. I will not be cruising with Royal Caribbean ever again. Read Less
Sail Date September 2016
My wife and I have cruised 12 times...mostly with Celebrity & Holland America. This was our second Royal Caribbean cruise and we chose it for the New England and Canada itinerary. I would rate the cruise as a 2.5 . I should ... Read More
My wife and I have cruised 12 times...mostly with Celebrity & Holland America. This was our second Royal Caribbean cruise and we chose it for the New England and Canada itinerary. I would rate the cruise as a 2.5 . I should note that we are not impossible to please cruise snobs. We recognize that that the crew generally work very hard to make the cruise vacation a great experience. And although I'm rating this relatively low, we also understand that these are "first world problems". At the end of the day, a cruise is generally a great experience even if there are some criticisms. First, the really good parts: - The musicians in the ship's orchestra were outstanding! - The ports of call were interesting... Bar Harbor and Acadia National Park were the tops. - The decor and maintenance of the ship were great. - We had a balcony cabin and enjoyed the view and sitting outside. - Our wait staff in the dining room were outstanding. - The singers and dancers in the big numbers were very talented. - Tendering was managed well - The solarium pool and surrounding area was very nice The less than good parts: - The food just was not at the standard of Celebrity or Holland America. Some of it was good, some was not... it was really hit or miss. They did a good job with the salmon. - The food in the buffet did not have the level of variety that Celebrity or Holland America has. It was self serve which was OK. I've noted that some folks complain that Celebrity or Holland America has servers in the buffet line instead of you serving yourself; we don't mind this because it's more sanitary and lessens the likelihood of spreading a virus. - There was no cream for coffee in the restaurants or at the self serve counters..unless you bought a specialty coffee from the cafe. I found this quite odd. They only had milk. While this may sound like a small thing, it was a regular irritant that after paying hundreds of dollars for a cruise, you couldn't get cream for coffee. - Our bed was not level. We tried to adjust ourselves and then asked our cabin steward. Ultimately, there was nothing that apparently could be done. We decided to consider it a character building experience and since it "listed" down to my side, I felt like I was protecting my wife from rolling off the bed. - the shower is a cylinder that closes around you. It is certainly functional but snug. I am 5'11 and weigh 175 and found it somewhat confining. If you are a larger person, I'm not how well this shower would work for you. - Although this is a design flaw of the ship and can't be changed, there are only two elevator lobbies. For a ship with over 2500 people, this caused bottle necks all the time. My wife is disabled and we started splitting up so she could wait for the elevator and I would take the stairs. You had to plan 20 - 25 minutes ahead of time for allow for waiting for elevators. Again, this may sound like a small thing but it was a regular irritant. - the embarkation was not smooth. Part was due to the staff at the port of Boston; we left almost two hours late because it took so long to load the ship. I actually recorded the process looking out from my balcony and it could go viral on YouTube. There were a lot of folks standing and sitting around and what appeared to be only two workers trying the load the ship with fork lifts. And part was due to the Royal Caribbean. When checking in, they kept the health questionnaires at the counter so that you had to wait your turn in line, then fill out the form while standing at the counter with the person getting your room key, etc. We have always filled the form out before we get in line so that it moves quicker. Having 2500+ fill these out at the check in counter made the check in process move like a glacier. They were having to bring chairs for people to sit down in line it was going so slow. - We learned that since this was the first port of call in the US after being in Europe for a while, there was an extensive Coast Guard inspection. These are important and certainly not Royal Caribbean's fault, but the inspection took much longer than normal apparently and it required all staff to be in attendance. This just threw the staff schedule and routine significantly off and it took a day or so for things to catch back up. - and finally, the loyalty program. Since Royal Caribbean owns Celebrity, you get "credit" for your Celebrity cruises in the Royal Caribbean. We were told this when we booked. After two days, we had not received the related welcome packet and my wife called to find out. She was told by the less than friendly loyalty person that we were not "real" Platinum level. Although our key cards certainly said Platinum as did everything else, we were made to feel like we were the bastard children. She made an "exception" for us and sent us the two pins; I'm going to let you guess whether we have kept the pins... As I tried to sum up my thoughts, I settled on Toyota vs. Lexus. I drive a Toyota and I think they are good cars. This cruise was a Toyota. Nothing was awful, we had plenty to eat and do, the ports of call were interesting, and most of the staff worked hard to do a good job. There just was not a "wow" factor for us. We took a six week cruise last year on Holland America to New Zealand; we mentioned to each other several times during this cruise that we were so glad we had not taken Royal Caribbean for that long. For a short 5 days, it was OK; for longer, we would have been very disappointed. Conversely, we find Celebrity and Holland America to have more of a consistent "wow" factor. Those cruises for us are considered more of the Lexus at the same price. The quality of the food, entertainment, and on board experiences are just a notch above what we experienced on this cruise. Oh, and they have cream for coffee :-) For our vacation money, we will return to Celebrity or Holland America. We have already booked one of each for next year! Read Less
Sail Date September 2016
We chose Anthem because we love Royal Caribbean and wanted to go to the Northeast. I will tell you that reading the reviews scared me a bit. It also didn't help that the Anthem got caught in the Hurricane Hermaine a couple of weeks ... Read More
We chose Anthem because we love Royal Caribbean and wanted to go to the Northeast. I will tell you that reading the reviews scared me a bit. It also didn't help that the Anthem got caught in the Hurricane Hermaine a couple of weeks before we sailed. Which is never a good thing to hear before you are getting on. BUT... We loved every second of the trip. The ship is fabulous. We loved the size. Being that it was a 9 day cruise to the Northeast it was predominately over 50 crowd. Which we fall in albeit barely. There was NEVER a crowd anywhere and the ship was full. The Windjammer was never crowded anytime we went in there, nor 270. I am talking you could sit anywhere you wanted anytime and the staff was so friendly and never rushed. We fostered some sweet friendships with some of the staff. We could always find a seat around the shipl to sit and watch people, read or relax. There are many areas to do that off the beaten path. Food: we have been on many cruises and we do not get on expecting to have fabulous food every meal. They are after all preparing so much everyday. But we always had a good selection and everything was generally very good. Some things are not our taste but the fruit and salad bar were always fresh and tasty. If you are sailing expecting 5 Star restaurants you will be disappointed but food is not why we travel. Truthfully we really do not like the whole idea of dressing up and going to dinner. We would much rather just grab something when we were hungry. We did go to Chops which is always fabulous. American and Icon were fine. We really liked 270 Cafe for a fresh salad and a little sandwiches. Windjammer always had a nice selected for any taste. My husband also enjoys the pizza in Sorrentos. Cabin: we LOVED the cabin layout. We were in 12200. A balcony room. We love the balcony as we like to look out and watch comimg in and out of port. I loved having my own closet. There is one on each side of the bed. Plenty of room to unpack and put your suitcases under the bed. Our Steward was very nice and met all our needs which are simple. We like ice in our room at all times. He kept the room in great shape and we never needed for anything. Plenty of outlets and storage. The wifi worked great and the "smart" things on the ship made making reservations and changes easier. We also enjoyed the IQ feature to check things throughout the day on our phone. I am telling you I am pretty picky and I loved this trip. Plenty of things to do on the ship and at the ports. Don't let people who only review to complain scare you. She is a great ship with a great staff. I usually read reviews just to get basic info and most of the time they make me worry that we have made a mistake. But this one is not one to worry about. We went to most of the shows and they were good, nothing fabulous. but worth going to just for the experience of it. Read Less
Sail Date September 2016
Wanted to do the New England Cruise. The food was amazing, Diamond lounge so much fun - they even opened the bar next door. Loved the Bionic Arms. The many dinning rooms made it a pleasure to eat every night. But, they are taking them ... Read More
Wanted to do the New England Cruise. The food was amazing, Diamond lounge so much fun - they even opened the bar next door. Loved the Bionic Arms. The many dinning rooms made it a pleasure to eat every night. But, they are taking them away in November and making them regular Dynamic Dining Facilities. The food in Wonderland was incredible - best beef I have eaten in my life. The cabins were large and very comfortable although find the beds rather hard. The spectra with all its special effects was a show worth seeing. Amazing to watch the large screens move around in most directions. Embarking was different with guest registering to an IPad and then going directly to the rooms for the keys. At first it seemed complicated, and a long process but we were on the ship in about 15 minutes. NJ is a very easy port to walk off with your bags and quick through customs. Yes We would do it again!! Read Less
Sail Date September 2016
Embarkation was an unorganized mess of personnel with iPads standing all over the pier both inside and out. You were then instructed to sit with a mass of people regardless of boarding time or status (except suites and pinnacle of course)! ... Read More
Embarkation was an unorganized mess of personnel with iPads standing all over the pier both inside and out. You were then instructed to sit with a mass of people regardless of boarding time or status (except suites and pinnacle of course)! Once the ship was open people cut into line and were oblivious to instructions. The highlight was that our luggage beat us to our room and was there by 1pm! We had Classic Dynamic Dining and our first and last nights were "formal" or jacket required for the men. Jackets were provided at the entrance to the dining room but the rule was not enforced. We had no advance notice on our dining room schedule! Dining was in four different dining rooms rotating every day, our wait staff came with us and our table was in the same place in each venue. Food was above average for the first half of the trip..... The ship has many small lounges and many bottlenecks when trying to navigate forward to aft. Elevators were slow and you often got on to ride down even if you were going up or vice versa. People were rude and would not allow you to get off an elevator before pushing to get on. Our balcony room was lovely and our stateroom attendant efficient, though invisible. The Diamond lounge is way too small for the number of members on board and often overflowed into an adjacent lounge. Once again at disembarkation people did not follow instructions and made for a crowed nightmare. When ships staff was asked, they said they couldn't (my impression wouldn't) do anything about it! Bottom line rules were meant to be broken. One and done is what our party of six has decided. Read Less
Sail Date September 2016
My husband and I chose this cruise because we wanted to try a large and relatively new ship and we wanted to visit New England again. Our embarkation was very easy and smooth but possibly because we were staying in a Grand Suite. We each ... Read More
My husband and I chose this cruise because we wanted to try a large and relatively new ship and we wanted to visit New England again. Our embarkation was very easy and smooth but possibly because we were staying in a Grand Suite. We each had one suitcase so we chose the self carry for disembarkation and that was extremely easy. Plus we didn't have to put our suitcases in the hall the night before so we had everything we needed the last morning on the ship. The view from the Suites Lounge is beautiful but it is located at the end of a hallway. I am very glad we did not have a room along that hallway because I think it would have been noisy. We went to two of the extra fee restaurants but ate at "complimentary " restaurants the rest of the time. Except for a few exceptions, the food in The Windjammer was not steaming hot but there was always a wide variety available and it was good. I like buffets so that is not an impartial opinion. We saw The Gift, Spectra's Cabaret, We Will Rock You and the Tribute to Billy Joel. We enjoyed the last two the most. Our room attendant was great and our room was always clean. We had a good time talking with crew members and other guests every place we went on the ship. Guests who did not know they could reserve times for activities like The North Star seemed to be at a disadvantage. Overall we had a good time on the ship. Not sure if we will cruise on a large ship again but I am not ruling it out either. It would have been nice if Royal Caribbean arranged for transportation from the pier to Newark airport the morning of disembarkation as well as in the afternoon. The Concierge Lounge was very crowded and understaffed the first night. Johnny Rockets is very different on The Anthem. Part of why we liked it on other ships was because the crew members working there made it fun. Read Less
Sail Date September 2016
We had a great time on this ship and had lots of fun. I didn't like the idea of making reservations for all of our meals and shows. The cruise director was great and all of the shows were great. The best restrauant to eat at was the ... Read More
We had a great time on this ship and had lots of fun. I didn't like the idea of making reservations for all of our meals and shows. The cruise director was great and all of the shows were great. The best restrauant to eat at was the Grand. We did not like the Silk.and we do not eat at the restrauants that charge you money. I think the cruise lines should go back to the old ways and make all the food places included in the cruise price. The crew was friendly and went out of their way to please you. The Windjammer had a good selection of food. Overall the cruise was great and I would sail again on this ship. We did not like the double decker buses, they took to long to get around the towns and had to wait a long time at stops to get on them. Read Less
Sail Date September 2016
We loved our 9-night New England/Canada cruise on the Anthem, which is a beautiful ship. Embarkation day was challenging, due to crowds and some issues with check-in and our cabin (tv, safe, and remote for virtual balcony all ... Read More
We loved our 9-night New England/Canada cruise on the Anthem, which is a beautiful ship. Embarkation day was challenging, due to crowds and some issues with check-in and our cabin (tv, safe, and remote for virtual balcony all non-functioning). Issues were resolved by staff, but not without some aggravation. Account did not accurately reflect on-board credit for the first three days, but a trip to Guest Services straightened that out as well. RCCL did have the correct amount in their records, which alleviated that concern. The cabin itself (10275) was large enough for three adults, with a king-size bed, a couch and enough space to move around as needed. The virtual balcony's picture was sharp and realistic...great feature! (a previous vb experience on the Navigator of the Seas was not as good.) Food overall was excellent, as was service. Only poor dining experience was in the Silk dining room, where service was severely lacking. Other dining rooms more than made up for it, though. Our daughter, at 32 yrs old, felt like an infant; 80%+ of passengers were over age 65, 90% over age 50. Shows were excellent, but there seemed to be a lack of things to do at night. Staff in all areas were friendly and helpful. Disembarkation was surprisingly easy and quick. Would I sail her again? Hmmm. Not sure, but I would consider it if the route was right. Read Less
Sail Date September 2016
ThE ship is big and beautiful! It didn't feel crowded to me or the 13 others I was with during our 9 day adventure to New England and Canada. The fool was delicious and plentiful in the Windjammer where we ate ALL our meals! The lunch ... Read More
ThE ship is big and beautiful! It didn't feel crowded to me or the 13 others I was with during our 9 day adventure to New England and Canada. The fool was delicious and plentiful in the Windjammer where we ate ALL our meals! The lunch and dinner choices changed almost daily so if you see something you think you might like to try like the shrimp and crab salad you'd better get it while you can! Abe Hughes our Cruise Director was OUTSTANDING! The shows were not your run of the mill productions so watch with an open mind! We NEVER had problem getting a beer so the drink package MORE than paid for itself. There is SO much to do on this ship I never felt Bored enough to play bingo! We never had a problem finding 10 seats together by the pool but then again there were less than 200 passengers under 25. Yes reservations have to be made for most everything, but then with reservations there was no waiting. The one negative was many food stands were not complimentary and there were limited choices when the Windjammer and 270 closed. Nothing was open after 1:30 am so we just had to plan to get pizza and take it to the Casino bar. The other negative was getting through CUSTOMS entering Canada - a handfull of foreign passengers held up 4000 of us getting off the ship! We heard the person over the PA system was Not pronouncing their name correctly!! REALLY?? Forms needed filled out the second day so they had TO KNOW! Also getting off the ship was ridiculous after should a wonderful experience! Only 5 lines were open for 4000 passengers to get off the ship. We were told 3 other ships were coming in at the same time so the CuStOMS employees had to be spread out! We would have done the self-check and gotten off ASAP had we known! I planned out all the tour excursions and they were great!, Boston Hop Cityview and Freedom Walk (groupon). Portland Discovery land and sea tour very nice. Had the BEST Lobster Roll at Bill's Pizza. Very informative tour with Paul -at your service.com at Bar Harbor. This tour went all the way up to Cadillac Mountain which is a MUST DO!!, so make sure your tour go Goes there! Not all do!, Steve was a BLAST with Dave Tours taking us ALL around St. JOHN on a private tour. And the Tour in Halifax with Best of Halifax and Peggy's Cove was very good. Totally enjoyed this cruise on Anthem of the Sea! Read Less
Sail Date September 2016
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