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927 Royal Caribbean Canada & New England Cruise Reviews

I read many reviews before this trip. There are couple things I didn't know until I got in the ship. - the ship only provides hair shampoo & conditioner & body soap in the same bottle, and one bar soap. There is no hand ... Read More
I read many reviews before this trip. There are couple things I didn't know until I got in the ship. - the ship only provides hair shampoo & conditioner & body soap in the same bottle, and one bar soap. There is no hand lotion. Since we washed hands many times a day so really need to have hand lotion. - the bed in my cabin wasn't good. My husband and I got back ache when waking up in the morning. We requested the top cover but it wasn't any left so the stateroom attendant had to use a comforter to put on the top of the mattress. It helped a little bit. My sister cabin didn't have this problem. - the last sea day is really rough. I had a tough time even I took a medicine. - Royal app: doesn't allow to do a text inside the ship. I wish the app shows the list of activities of a day same as you saw in the paper. This way is much easier to follow. - Three main shows are just ok because difficult to follow them. - taxi from EWR airport to Bayoone is $41 + $5 (toll fee) + tip - taxi from Bayoone to EWR is $65 + $3.75 (toll fee) + tip I don't know why they are different price. We are 4 pp, 4 carry-on and 1 check in luggage Good things: - my waiter in dining room - Fellington did an outstanding job. Food was great. - cabin is clean. - Fitness center has all good machines and good classes. Instructors are nice. - Casino is nice and has good machines. - come in and out of the ship are very easy. Read Less
Sail Date October 2019
My wife and i sailed on the anthem for the second time on a cruise to new england and canada. We were both disappointed this time with most everything on the ship especially the food. The food quality in both the specialty restaurants and ... Read More
My wife and i sailed on the anthem for the second time on a cruise to new england and canada. We were both disappointed this time with most everything on the ship especially the food. The food quality in both the specialty restaurants and the dining room were less than average. We ate in chops 3 times and once in jamies and were for the most part disappointed. We had a balcony room in what i thought should have been a very quiet location room 10572, slightly forward of mid ships, however it was quite noisy, possibly just noisy neighbors but quite annoying. I must comment on embarkation and disembarkation which was outstanding, and parking right next to the pier was also a pleasure. Overall will not be sailing on the anthem anytime soon. As for the excursions we did kennebunkport and scenic cruise in a rainstorm, the scenic cruise was cancelled and we were refunded that portion of the excursion, however we were left in town for approximately 2+ hours and not allowed back on the bus which proved to be a mess with the heavy rain. The other excursions acadia national park, st andrews by the sea and peggy's cove were all good, our tour guide for st andrews lynn adams was hysterical, very entertaining. Read Less
Sail Date October 2019
We just got back from the Canada New England cruise. I will start out with our meals at night, they were absolutely delicious-every single night from the appetizer to the dessert. Also, we had exceptional service from our waiter Ikadek ... Read More
We just got back from the Canada New England cruise. I will start out with our meals at night, they were absolutely delicious-every single night from the appetizer to the dessert. Also, we had exceptional service from our waiter Ikadek and his assistant Marcos. They both had had great sense of humor, and had great attention to every detail, we always looked forward to seeing them at mealtime. Next our room attendant was Shawn and our room was cleaned twice a day with the cutest little towel animals on our beds at night. We ate in the Windjammer at breakfast and lunch and so many choices and everything we had from the waffles, ham that melted in your mouth to the carved meats for lunch and also hotdogs and hamburgers. The shows at night with the dancers and singers were Spectacular!! Those people are really talented. Now for the reason we will forever cruise with Royal Caribbean, one of the days Nick, the Activities Director, had all the veterans meet in one of the bars to meet each other and tell what branch of service and a little about what they did, that was so special, and if that wasn’t enough, on another day, they had all the vets meet in the Centrum and had the band the song for each branch of service and at the end they played God Bless America. There was not a dry eye in the house. I told Nick, “I will Love You Forever for doing this.” Read Less
Sail Date October 2019
Took this cruise to relax and enjoy the Fall foliage. Beautiful color in each port. Especially liked Bar Harbor and Kennebunkport. Nice boardwalk in Nova Scotia. Great clam chowder and lobster everywhere. Locals in every port were very ... Read More
Took this cruise to relax and enjoy the Fall foliage. Beautiful color in each port. Especially liked Bar Harbor and Kennebunkport. Nice boardwalk in Nova Scotia. Great clam chowder and lobster everywhere. Locals in every port were very friendly and welcoming. Went to specialty restaurant Chops Grill and Izumi. The food, atmosphere, service at was excellent at Chops Grill. Izumi asian restaurant was very enjoyable with lots of beautiful sushi choices. Bingo sessions were fun, especially since several at my table won money or give-aways (t-shirts, gift certificate to spa, ship photos, etc.) Enjoyed a Swedish Massage on board during one of the cruising days. There were two formal nights on this cruise. Professional ship photo area was good, but twice the on-line photo review PCs has issues with allowing the customer to order or update information. As a result, self-service digital orders that would have normally been done on the PC had to be manually recorded on paper by a cruise employee, which caused some confusion. Embarkation and disembarkation went very smoothly and were well organized. Will definitely consider taking this cruise again. Read Less
Sail Date October 2019
We've taken this cruise before (although with different cruise lines) because it offers a nice getaway without the airport hassle. Our balcony (partially obstructed view) was fine. Actually, the shower was somewhat larger than we ... Read More
We've taken this cruise before (although with different cruise lines) because it offers a nice getaway without the airport hassle. Our balcony (partially obstructed view) was fine. Actually, the shower was somewhat larger than we anticipated. One major complaint is that this ship does not have an aft elevator (only mid-ship and forward.) Since our cabin was near the stern this resulted in many long walks... The food was fair/good. The variety and taste left much to be desired -- same two vegetables every night -- fine if all you like are carrots and broccoli. With just a few exceptions, the desserts do not seem fresh, but rather frozen and reheated -- have they done away with a pastry chef? Only one place to buy specialty coffee. We chose late traditional seating for dinner at a large table -- they seem unable to accommodate the request for dining companions; only two other people were assigned to our table for 8. Several nights we sat by ourselves. The entertainment was standard, but OK. There was absolutely no cultural presentation / information. I would hesitate to take a longer or more expensive Royal Caribbean cruise. Read Less
Sail Date October 2019
Getting on the ship in Bayonne was a breeze, this was my 7th cruise and by far the easiest and quickest check in. Average age on this cruise had to be in the 70's but that was expected considering the destination and the time of ... Read More
Getting on the ship in Bayonne was a breeze, this was my 7th cruise and by far the easiest and quickest check in. Average age on this cruise had to be in the 70's but that was expected considering the destination and the time of year. The shows and other entertainment was excellent, We Will Rock You was the best, if you like Queen you will really enjoy it. Spectres Cabaret was OK it had its highs and lows. The Gift is not worth the time, still trying to figure out what was going on. The service on Anthem was excellent, our cabin steward Anak on deck 8 was great, anything we needed we received in a timely manner. He always had a smile and asked if we were having a good time and if there was anything he could do for us. Our waiter Vijay in the MDR was also very good. The food in the Windjammer buffet was very good especially dinner and there was also a nice variety. Now for the tweeks, the menu in the MDR did not have much variety. Maybe it's my own likes and dislikes but other RCCL menus I've experienced had a better variety, still the food we ordered was prepared nicely and was very tasty. I was under the impression from past cruises that the drink of the day was the same at all bars and lounges for that day, not on Anthem, it seemed every bar and lounge had a different drink of the day on the same day. Maybe if the drink of the day was posted on the cruise compass it would help because the bartenders were looking at it searching for whatever the drink of the day was. It would also be nice if the drinks made had the same consistency, I ordered the same drink at 3 different places and I received it in 3 different colors. We had a balcony cabin which was your basic cabin enough room for a couple. Getting off the ship was also quick and painless, we were off the ship and in our car in about 15 minutes. Overall a good time was had by all and I would sail on Anthem again. Read Less
Sail Date October 2019
My wife and I recently returned from a great cruise on Anthem. This was our 1st time on this ship and doing this itinerary. We flew from Houston to Newark and the pier was a 15-20 minute Uber ride from the airport. No problems getting ... Read More
My wife and I recently returned from a great cruise on Anthem. This was our 1st time on this ship and doing this itinerary. We flew from Houston to Newark and the pier was a 15-20 minute Uber ride from the airport. No problems getting uber at the EWR. Security and check in at Cape Liberty was extremely smooth and rapid. We were on the ship in 10-15 minutes!Our departure from NYC was delayed from 4:30pmThursday till 5:30am Friday due to weather en route to Boston. Because of the delay, as a special treat, Captain Srecko Ban, took the ship on a spectacular “tour” up the Hudson Thursday night, for fantastic views of the Manhattan skyline, the Statue of Liberty and the Verrazano bridge! This was definitely a highlight of the cruise. We have been on Voyager and Freedom class ships, the layout of Anthem is very different. It has a smaller feel to it eventhough it actually is larger. It has beautiful artwork and venues we have not seen on other ships like the 270, Music Hall and Sports Plex. We enjoyed the North Star and were able to ride it several times during the cruise without reservations or long lines. We enjoyed happy hour in the Diamond Club and the staff there was very nice and attentive. We ate in the dining room most nights. We did my time dining. The food was very good. We did have an unusual experience the 1st night, the waiter barely spoke (Table 613). He took our order, brought us our food and that was about it. Subsequent nights we were placed in another area supervised by Head Waiter, Mary (Tables 574 & 584). She and our waiters Ronald and Robert were outstanding. They provided an excellent level of service. My only complaint is the repetitive request to provide an excellent rating on the survey. That wasn’t necessary and really started to detract from the excellent service we received. We liked the fact that there were other complementary dining venues: near 270, in the solarium and the hot dog place in the sports plex. We did not do any of the additional premium restaurants. As far as entertainment, there were a couple of very good comedians and a great acapella group: Mo5aic The Spectra show utilized a lot of cool technology but we thought it was weird. The show “We will rock you” was very long and slow moving. The Schooner Bar Piano Player was not among the best we have heard.We did enjoy the Royal Swedes in the Music Hall. The ports were new to us and we enjoyed them without going on paid shore excursions. The dock in Boston was close to Quincy Market and the Boston Commons. Portland Maine is a quaint town and had lots of shops and restaurants serving Lobster nearby. Bar Harbour offered free shuttle service to Acadia National Park (ended Columbus Day). Admission to the park was $15 per person. The park itself offered beautiful views and lots of opportunity to see the fall foliage.The public gardens and Maritime Museum were walking distance in Halifax. The weather was bad in St John so we did not explore much there. After dinner, we frequently went to the Solarium and relaxed in the Hot Tubs. My wife enjoyed playing pickle ball in the Sports Plex. We did not get around to doing the bumper cars but that looked like fun. We enjoyed Anthem and all of the amenities and service and highly recommend it! Read Less
Sail Date October 2019
The ship was great. It is a beautiful ship but starting to show wear and tear. All the public area sitting areas are in need of upgrades. This turned out to be one of my favorite ships. To start, we had to wait 12 hours before leaving ... Read More
The ship was great. It is a beautiful ship but starting to show wear and tear. All the public area sitting areas are in need of upgrades. This turned out to be one of my favorite ships. To start, we had to wait 12 hours before leaving Bayonne, due to the weather. The next day when we did leave, we were pretty much in a Nor'easter. One family member had a 3rd deck window cabin and the waves were over the window. But the Cabin held the ship steady and was constantly in contact with the passengers with announcements. Dining was very good. we had the Chops Grille for lunch when we boarded. I advise for $22.00 it was a fantastic lunch and did not have to fight the crowd. The food in the main dinning Silk was good, but the service was ok. I would say the buffet was one of the best. The managers, Murat, Hilton and Imokang were the best of the best. Always making sure we had everything or whatever we needed. Sorrentos for pizza is the best, and Café Promenade was perfect for med day or late night snack and coffee. One of the best surprise was Two70. Breakfast or lunch was a nice hideaway. Shows- We Will Rock You was the best of the three shows. Staff - was very good and friendly. Casino - was on the smaller side. I did not do well in the casino, but someone won $20,000 on this cruise. Bingo - we are bingo players and we loved Lars. He is very personable. Did not see much of the Cruise Director Mitch and I couldn't tell you who the AD was. I do have to say that this ship had the slowest elevators of the 15 cruises I have taken. But we got use to that or took the stairs. Ports - Boston - we took an Uber into Boston and walked around. It was fun. Portland - We walked the area. They had craft tents along the main road. It was ok, we just walked around. Bar Harbor - We did an excursion thru the ship to Arcadia National Park, it was beautiful. We walked the town and then had a lobster roll sandwich. It was ok, but the blueberry pie was better. Halifax - We booked this thru the ship. We went to Peggy's Cove, it was beautiful and the bus ride out there was gorgeous because of the fall foliage. However, we also went to the Titanic cemetery. It was never told to us that because of construction we had to park further The hills up and down were tough. It said it would be dusk when we got there, lol. It was dark! Car headlights on etc. The guide actually borrowed my phone for the flashlight to show some of the headstones. I did complain about this when we got back, but they would not do a thing. St. Johns - did not get off, 40 mph winds and rain. Read Less
Sail Date October 2019
A BULLET POINT REVIEW OF OUR ADVENTURE OF THE SEAS CRUISE OCTOBER 7-20, 2019 • Overall we would give this ship a 4 out of 5 rating. • Ports were Quebec City, Prince Edward Island, Sydney, Halifax, Bar Harbor, Portland, Saint ... Read More
A BULLET POINT REVIEW OF OUR ADVENTURE OF THE SEAS CRUISE OCTOBER 7-20, 2019 • Overall we would give this ship a 4 out of 5 rating. • Ports were Quebec City, Prince Edward Island, Sydney, Halifax, Bar Harbor, Portland, Saint John, Boston and Port Canaveral. Disembark was in Ft. Lauderdale. Due to strong winds and choppy seas, we had to bypass Halifax. • Embarkation was a breeze, once we got to the terminal. The Seapass we printed out worked for purchases on the ship until we got to our cabin and picked up the key card. • Our cabin steward was Corina and she was truly awesome! • Adventure of the Seas is a beautiful ship and accommodates about 3,000 passengers. We have sailed it before, in 2008, but it was refurbished not too long ago. • The food on the ship is very good. Some people will complain that there was little variety, but they must not have paid attention. Every night was a theme night in the Windjammer buffet that featured food from other cultures. There was also basic food that you could get every day. If you enjoy breakfast, the Windjammer was an awesome spot to eat because we could get almost whatever we liked. Their pastries and baked goods were really good. There was ice cream every night and a soft serve yogurt machine available all day. • Internet was very good most of the cruise. We got the single device package and traded off. No sense buying two packages when one will do. • Overall the service on the ship was terrific! Bar service in the MDR was really bad, though. This seems to happen a lot. • We encountered 3 major storms. As mentioned, we had to bypass Halifax and had to leave Boston early due to storms. We also had a major storm going in to Port Canaveral. We were able to cancel our planned excursion and get a refund. • You may have heard about the passenger that had a stroke and had to be medevac’d. That was our ship and the storm made it more difficult. • We only had to tender at Bar Harbor and that went pretty well. We also had to pass through customs twice and that went quite swiftly. • One minor complaint is the slowness of the elevators. Sometimes they would pass us by several times before stopping and often they were full. It really didn’t help that one of the 4 elevators was out of service often. • By far, our favorite bar was the Duck&Dog Pub. They had the best bartenders and servers. It is also close to food and entertainment. We also liked the Pool Bar, but it was a bit out of our way, and the weather generally didn’t lend itself to spending much time there. • Speaking of entertainment, we didn’t go to many of the stage shows. The magician was really good and the ice show is always worth going to. For the ice show, you no longer need to stand in line to get tickets. Now you need to stand in line before the show. First Come, first served. The Top Tier Event was a waste of time. The house band, Mega 4 was very good and we often planned what we were going to do based on when and where they were playing. We weren’t very impressed with the pianist in the Schooner bar, but seem to be in the minority as he had quite a following. We also didn’t like the bar service in Schooner, which is something I never thought would happen. Others mentioned specific bar tenders that were really good, so maybe we just had bad luck the times we were there. • Disembarking was fast and easy. Since we had already gone through customs in Boston, we did not have to do it in Ft. Lauderdale. Very hot and humid day. Plenty of taxis available, but we managed to get the last two seats on the airport shuttle. Much cheaper. We did curb side check in at the airport and I highly recommend this as the check in lines inside were very long. Read Less
Sail Date October 2019
It was the Snowbird 13 day cruise and we wanted to visit Quebec City while seeing all fall colors. Where do I begin? Cabin had stains on carpet, dust under TV and, after one week, had to request a sheet change. The main dining room ... Read More
It was the Snowbird 13 day cruise and we wanted to visit Quebec City while seeing all fall colors. Where do I begin? Cabin had stains on carpet, dust under TV and, after one week, had to request a sheet change. The main dining room food, although good, had a very limited selection. Buffet was very good and service in both main and buffet was great! Entertainment was terrible and the night we were looking forward to "Can't Stop the Rock" was cancelled at the last minute without notifying passengers. Excursions okay but only two guides stand out as really good and two very bad. The L'ile de Orleans tours with winery had a guide that talked mostly about her drinking and didn't cover economy or history of island. The tour to Bay of Fundy, NS, also had a poor guide, Mike, that didn't know much of island's information, economy or history. Very unorganized in almost everything. Out of comment cards in English, no box to put them in, out of wash clothes one morning, operator gave wrong info for weather channel, really difficult to sign up for Galley Tour (took six phone calls and finally walked down to restaurant to book). Very old movies shown in theater. Library had very small selection with few books. We booked direct with RC and requested window table for two. It was not done and had to plead to get what we wanted. They had no record of it even thought it was noted that we preferred window seat on our confirmation. Tables set much too close together in main dining room even though many tables empty. It was very loud and servers couldn't even fit between tables. Our "spacious ocean view balcony" room was a good size but balcony was very, very small. Never would choose RC again. Oh, one last thing, I made some of these comments while on cruise and requested a call but never received any. Read Less
Sail Date October 2019
This was our 14th cruise with Royal Caribbean. First the good. The food was excellent. The staff delightful and helpful except for guest services. Adventure Ocean and their staff was delightful and our grandkids loved it. The public ... Read More
This was our 14th cruise with Royal Caribbean. First the good. The food was excellent. The staff delightful and helpful except for guest services. Adventure Ocean and their staff was delightful and our grandkids loved it. The public areas of the ship were clean and appealing. The bad: I have been your customer since 2004. The relationship was great through 2014. We have never cancelled or changed a cruise booking. In my opinion, we have been model customers. Apparently we have a difference of opinions on that. We sang RC praises for years. When friends wanted to go on a cruise I demanded we go RC or we wouldn’t go. When we booked this cruise it was to be a family cruise. Not too long after booking, one of our son and his wife found out she was pregnant. Your policy will not allow her to cruise so close to her due date. I decided to cancel the cruise because I didn’t want to be on a cruise when the baby was born. Because I trusted RC and I THOUGHT we had a good relationship I was absolutely shocked when I found out there was a $100 charge per person for changing or cancelling the cruise. Sure enough, there it was. Hidden in the fine print. And to add insult to injury I had to PROVE with a Dr.s note that she was indeed pregnant. In other words I was a liar and had to prove she was expecting. And please don’t hide behind the malarkey that it’s your policy. I would have thought that you could look at our past relationship and take my word for it. But no. I guess you thought I was just trying to get out of a cruise. Something I’ve never done before or would ever do without a very good reason and this was a good reason. You showed before we even got close to the cruise that you didn’t trust me. Being a Diamond members I felt you treated us just like a first time customer. The baby was due the middle of November. Our granddaughter was born on Oct 10 while we were on the cruise. Thanks Royal Caribbean. This gratuity thing is completely out of control. The number one thing that absolute angered me and ruined the cruise for me was on day three I noticed they were charging us $14.50 per person per day for gratuity. We had 2 cabins and there was three in one room and two in the other. I specifically asked when I booked the cruise that I did not want automatic gratuities. I remember seeing on one of my documents that stated that I opted out of automatic gratuities. But you still put them on my account. Why? Were you hoping I wouldn’t notice? In my opinion you have this backwards. Automatic gratuities should be something the customer opts into and not have to opt out of. You charge 18% gratuity on everything we purchase. I would be curious how much of that 18% on all purchases makes it to your workers? Remember that trust goes two ways. We took our other son, his wife and two little boys (4 and 5 years old) because of all the water activities they could play on. When we got up to the pool deck and went to go on the children’s water slide we were informed that they aren’t tall enough to go down the slide. So we went over to the smaller area were there’s a slide and were informed that that area was for diapered toddlers only and were run out of there. We went to the back of the ship were the big slide was thinking I could go down with them. Nope. There was no water activities other than a small pool they could play in. Who in the world in your company thought this was a good idea to completely exclude certain size children from all water slides and fun water items? We recently became foster parents to three teenage girls. They had never been on a cruise and we decided to take them on the cruise with us. I needed to find out what paperwork I needed to take these girls out of the country. I emailed RC multiple times and was finally told that RC does not approve documents. I was given a phone number to the Port of Galveston and when I called I spoke to a women I was curtly told me that they didn’t do that and she had no idea why the cruise lines give out their phone number. I was right back to where I started from. FINALLY, after persistent but polite emails,I received an email from RC with an email address to someone at the Port of Galveston who could review the documents. I sent them and promptly received a thumbs up. The last thing I wanted to do was show up at the port, on a Sunday morning, and be told that the documents weren’t adequate. I would think a request like this would be an easy task for a cruise line? Sorentoe’s: I could never figure out when they would be open. One morning I went down to get coffee and they were open. I had the best breakfast burrito I’ve ever eaten. Looked so forward to that the rest of the cruise. Never saw Sorento’s open for breakfast again. Their pizza was delicious by the way. The daily cruise sheet we would receive in our stateroom the night before about the next days activities would have the times of the shops and restaurants hours. Unless I read the sheet incorrectly Sorento’s would be open earlier or later. I could never count on the hours published. Our dinning room table: I explained to our girls how beautiful the formal dining room was and how it was nice to have a nice meal while having a view of the ocean. Nope. We were stuck at table (501) which is in a corner with a window and a wonderful view of a lifeboat. Your company makes such a big deal about gratuities that on day five I wanted to get cash to give to my waiter, asst. waiter and stateroom attendant their gratuities. They all did a fantastic job. I went to the ATMs to get cash and none of them worked. I was informed by one of your staff at guest services that it was a satellite issue. I found out later that all the ATM’s were out of cash. I spent hours trying to get cash out of ATMs. Had I been told he truth, I wouldn’t have waste my time. I went down to the casino to get cash ($120) on my seapass. First all you charge 5% fee to get cash to gamble with and they informed me they’re not allowed to give us cash. I went to guest services and told them my problem and she told me I couldn’t give a gratuity on my seapass account since I opted out of prepaid gratuities. It took my quite a while to get her to understand I only wanted to give my assistant waiter his tip. I had enough cash for the stateroom attendant and waiter. She finally gave me a form to fill out. I got the assistant waiters full name and filled out the form. I showed it to the assistant waiter and told him to watch for his tip. When I took the form down to guest service to turn in I handed it to one of your employees behind the desk and it was obvious he had no idea what that document was. How do I know? Because he ask me what it was for. I had to explain to him what it was as the woman who helped me was not there. I did get charged for it on my seapass account so I hope the employee received it. I talked to other guest on this cruise and read reviews that your automatic gratuity is not well received. The windjammer is too small for they way you manage it. People come in, get their food and sit and eat it. Then they decide to sit there and take up a table while they sit and talk and drink coffee for hours. After all the view is wonderful. I think it would be a great idea to make an announcement every so often that reminds people that if they are through eating to go elsewhere to sit and talk as curtesy to other guest. There’s other places on the ship where the view is just as spectacular. I went to breakfast the first morning then never went back because it was almost impossible to find a table. Pictures: We wanted to buy a couple of pictures for our son and his family. We told your employee that we wanted to pay for the pictures using our account. He stated that we could absolutely do that. Our sons account was charged instead. In summary, the odds of me ever sailing on Royal Caribbean are virtually non existent at best. Your company chose to open this Pandora’s box of mistrust of me right from the beginning of booking this cruise. Maybe I have an unrealistic view of myself and the way I think you should view me. If so, then I accept full responsibility for your attitude towards me. I have never raised my voice or belittled any of your employees either in person or on the phone. I firmly believe in the phrase “you catch more flies with honey than you do with vinegar.” Maybe you want me to go elsewhere? I did notice your little facial expressions emoji when my account was pulled up. Maybe I’ve done something that makes you no longer value me as a customer? IF, and I mean a big IF, I ever cruise again it will not be on RC. I no longer see it as a good value for my money. I no longer see our relationship going any further. And if you are considered the best cruise line for the last 16 years then I WILL NOT cruise ever again on any cruise line if RC is considered the benchmark. In retrospect I greatly regret not eating the $600 charge and cancelling the cruise. How many of your guests are willing to take the time to write a review with such detail as I have? I am not looking for any thing free and I can’t think of anything you can do to salvage our relationship. I’m afraid it’s damaged beyond repair. Read Less
Sail Date October 2019
We got to embarkation on the early side and waited in a line at the port for a little bit, but once it got moving, the process went quickly. The first thing we noticed was there were a lot of retirees. Always the best part...we see them ... Read More
We got to embarkation on the early side and waited in a line at the port for a little bit, but once it got moving, the process went quickly. The first thing we noticed was there were a lot of retirees. Always the best part...we see them and smile, they see our kids and become skittish. (They always realize we have great kids. It just takes them a bit to come around!) Our room was 3076 and it was a quad with 2 beds coming from the ceiling. Our cabin steward was great, always had a smile, very thorough. We even got towel animals. The cabin was bigger than some of the Princess ones we've been or (or configured better). The location was perfect...low and mid. We didn't have any issues with seasickness. We were originally slated to dine at a table for 12 (hoping to meet new people), but the head waiter called on the first day and asked if we wouldn't mind moving to a table for 4. No problem! Well, I guess we were in the "overflow" area at that point because we were suddenly in the "card room" for dinner. Haha. It was actually very private but the poor waiters were nowhere near the kitchen, so I know it was harder for them. They also had tables in the main area, but they did amazing. They were both very friendly and we enjoyed talking to them. There were 3 or 4 other tables in the same room and at one point, I heard a woman say she should "complain more often" because they liked the arrangement. From the bottom of my heart, please don't complain MORE. As far as the food goes, I have celiac disease so my opinion is very different than my husband's. I thought the gluten free menu options (which were very well marked) were amazing. The fact that I didn't have to call out that I was on a "special" diet was so cool. I usually cringe when I have to order at other restaurants, so high maintenance! On RC, everything was labelled (most of the time) and I was able to ask for what I wanted if I couldn't find it. They were not without judgement at the buffet in the morning when I would ask them to toast my bread in the GF toaster (which I assume was in the bowels of the ship because very few volunteered to go do it! Ha), but generally, they were good about it. I got the impression that the cooks/staff weren't necessarily annoyed at the GF requests, just that they weren't convenient for them. I don't know the inner workings, so I cut them some slack and got other food while I waited. My husband, on the other hand, wasn't as much as a fan. It wasn't that the food didn't taste good, it was just that they didn't mark which meals would be available daily versus which were there for just that night. So he'd order something thinking, oh, I'd better get that tonight and then he'd see it again the next day. I think they should take a page from Princess on this one...daily offerings on the left, nightly offering on the right. A reasonable fix and I put that in my suggestions. I thought their desserts were amazing---because they were GF. Hubby thought they were so-so. The buffet had some great GF goodies (cakes, mousse, etc.) but NO cookies! What??? And they don't advertise it, but one night in the buffet, they had chicken wings that were GF and they were downright amazing! (There were 2 other ones I couldn't try but hubby did and he liked them). We basically had a 2nd dinner. LOL. The entertainment was a little off their schedule due to the weather. We saw a comedian on TV the first night (we were too tired to go to the show) and we still never found out if the show was from our sailing! Ha. He was funny. We went to the Elton John show, the stage production with the singers and dancers and the comedian on a unicycle. They were all awesome. The confusion came in when they had to reschedule a show due to the ship rocking too much, then we were in port, but they had already cancelled it. Then when they rescheduled it for the final night, I guess it was the comedian instead? Either way, it didn't bother us and we understood things happen. Our kids have always been wishy washy about the childcare. Some cruises they want to go (if they get unlimited video games), other times, they want to hang with us. This cruise was hands down, the best experience for them in childcare. They are 9 and 10 and they asked to go back everyday. (This was their 10th cruise, 5th cruise line, so they have a lot to compare it to), The staff at the climbing wall were great. We went to do the water slides with the kids and there wasn't nearly enough water pressure, so that made for some great laughs and memories. (Let me just say, it wasn't pretty trying to move down a water slide with no water.) We loved the mini golf and the shuffleboard. Yep, my kids love shuffleboard! As a reminder of just how much they loved it, my 10 year old son started line dancing after dinner last night and I was like, where did you learn that? In the child care. Awesome. I've already mentioned the service on the ship. I don't know if it's because they don't see a lot of kids during the fall and it makes them miss their own, but the staff was great with our kids and we really had a good time.Since it was a family trip, we didn't get to use the indoor pool (16+), so we froze our little tushies off in the outdoor pool and the kids made some friends. The weather turned, unfortunately, so a lot of what we enjoyed at the beginning of the cruise was closed by the end of it (mini golf, climbing wall, pool). Definitely a risk sailing the Atlantic in October! Ports: Portland, Maine: We did a tour on our own through Lucky Catch. They were fantastic! We really enjoying catching lobsters and I even got to pick one our fot lunch, walk it over to the local restaurant and they cooked it for me. (Not vegan friendly, folks!) A seagull pooped on me while we were on the boat and I even got a free t-shirt! I highly recommend this tour! (It was not through the cruise line). Bar Harbor, Maine: We walked around this port and had fun throwing rocks into the ocean. We were able to walk a nice path, walk around town and have some blueberry ice cream. YUM! Saint John, New Brunswick: We did the Hop On/Hop Off tour through the ship and stopped at the farmer's market (which had a mall), went for a beautiful walk at the pavilion and stopped at the bridge near the reversing rapids. Just a few stops (didn't want to overdo it with the kids). They had a great time, and so did we. Halifax, Nova Scotia: We went to Peggy's Cove on a tour through the ship. It was a little chilly so we made it pretty quick but we loved it. My kids finally tried lobster (lollipops). After a little time in the gift shop, we were happy to get back into the warm bus. I loved watching the scenery on the trip there and back. We finally found our fall colors! Boston, MA: We did a bus tour through the cruise line that included a transfer to the airport to see a bit of history and kill time before our VERY late flight. The guide was great, but a bus tour might not have been the best idea with so much history. I basically have a lot of blurry pictures of "?". Next time, we'll get out and do a walking tour! Haha. We got the airport around 11am and our flight wasn't until 5:40pm, then delayed. I've never been happier to see an indoor playground at an airport. The kids played for hours (and even found a baby from the ship that my daughter was enthralled with). Sure, my son had a cold a few days after, but it was worth it! LOL. Overall, an amazing experience with polite retirees. Even with late arrivals and delayed departures, it seemed like most passengers were well-traveled and took it all in stride, just like our family did. I would recommend this trip for all ages, as there was so much to see and do. People have the expectation that kids are going to be unruly and what could they possibly want to see in New England and Canada, but they had an amazing time and I got to take a trip off my husband's bucket list. Young families have the expectation that the older passengers are going to be curmudgens and complainers, and the ones we met were fabulous! Read Less
Sail Date October 2019
We were on this ship 2 years ago going south and weren't really impressed but only went this trip because of the 9 nights we would suppose to be in port 5 days - didn't happen. A week prior to boarding we got an email that said ... Read More
We were on this ship 2 years ago going south and weren't really impressed but only went this trip because of the 9 nights we would suppose to be in port 5 days - didn't happen. A week prior to boarding we got an email that said due to a coast guard inspection don't show up until noon - no big deal. The boat did not leave until the following morning. It then didn't pull into boston until 3pm and there was absolutely no transportation and they canceled all shore tours. Went to Portland and then to Bar Harbor which they canceled because their "life boats" couldn't tender because of the winds - even though Bar Harbor has commercial tenders that could have been used - that's on Royal Caribbean. Then they announced that Saint Johns had been canceled even though the weather for the following day was 50, 6MPH and cloudy. So they decide to go BACK to Boston - are you kidding me. Back to boston then we hiked it all the way back to Halifax. Due to a tropical depression we were then late into Baltimore by 7 hours. The boat is aged and can't support a cold weather cruise. seating everywhere is limited. They have a majority (or lack there of) the entertainment on the Centrium deck 4 which has very limited seating. The two musical groups were on the ship two years ago. Upon getting on the ship, you could not get a seat anywhere on deck 9 and people were sitting out in the cold on lounge chairs by the pool I saw one staff member bussing tables - it was not a good situation. We have been on over 20 cruises and the food was par with golden coral buffet. the only worse food we experienced was on NCL. The buffet the food was luke warm at best. They did have a wide variety though. The dining room was so so. Twice my wife's good was cold and you can't blame the waiters, that's on the kitchen. I order a steak one night and it was maybe a 1/4 inch thick. A miller light was 8.56 and I order Manhattans which of the 7 I ordered 5 came that were 3/4 full - !5 bucks a pop. The room was okay, we did an inside because I knew the weather would be cold and windy. The room steward was great. Our waiters were also great. It seems that every time the ship would make an announcement they were wrong or didn't want to tell us what was going on up front. If they said we were pulling in late and would be there at 12, we got there at 3. We've been on numerous royal Caribbean ships and this ship is not representative of the company. I think they have a captive audience in Baltimore. I also think that the ship has operated in a subpar mode so long they think it's acceptable and the norm. Even if Royal gave us a free cruise on this ship we wouldn't waste our time Read Less
Sail Date October 2019
. A week prior to boarding we got an email that said due to a coast guard inspection don't show up until noon - no big deal. The boat did not leave until midnight The coast guard was interested in some cracks in the center. Non ... Read More
. A week prior to boarding we got an email that said due to a coast guard inspection don't show up until noon - no big deal. The boat did not leave until midnight The coast guard was interested in some cracks in the center. Non mechanical but you wonder. They canceled all shore tours in Boston. Went to Portland and then to Bar Harbor which they canceled because their "life boats" couldn't tender because of the winds Then they announced that Saint Johns had been canceled even though the weather for the following day was 50, 6MPH and cloudy. So they decide to go BACK to Boston - are you kidding me. Back to boston then we hiked it all the way back to Halifax. Due to a tropical depression we were then late into Baltimore by 7 hours. The boat is aged and can't support a cold weather cruise. seating everywhere is limited. This is ridiculous they make you eat at the Windjammer but there is never enough seating when you get on. Please just open a dining room. We have been on over 15 cruises and the food was awful in the dining room and the buffet. We had to purchase Specialty dining to get something decent to eat. How can they ruin desserts. Everything was bad. That is the worst food we ever have had. The room was okay, we did an inside because I knew the weather would be cold and windy. The room steward was great. The room sucked. They make the bed up and on one side is barely enough room to get by. I fell the first day before we even left because I was putting things away and my foot got caught in that little space and I went flying into a little table. I went to the doctors. That place is okay but I wouldn't want to be dying and be at sea. Everything is old in there and they didn't even have a gown for me to put on. The xray machine was from 1950. Anyway I came home had xray done again. No broken ribs but it is three plus weeks and I am still suffering from rib pain. The entire cruise I was in Pain. Our waiters were also great. It seems that every time the ship would make an announcement they were wrong or didn't want to tell us what was going on up front. If they said we were pulling in late and would be there at 12, we got there at 3. We did get refunded for two days but really. The cruise was boring. The food was bad. The entertainment was typical. Everyplace was crowded. The boat needs a makeover and a new chef. Also since this seems to have happened before maybe RC should avoid any October cruises or get a better boat. I am not interested in cruising on RC ever. Read Less
Sail Date October 2019
Booked to travel with friends, who later backed out. Between the Coast Guard and the weather nothing came off as scheduled.departure was delayed by at least 8 hours due to "non-mechanical" problems found during Coast Guard ... Read More
Booked to travel with friends, who later backed out. Between the Coast Guard and the weather nothing came off as scheduled.departure was delayed by at least 8 hours due to "non-mechanical" problems found during Coast Guard inspection. Arrived in Boston at 4:00 pm and all excursions cancelled. Missed total of 2 ports of call. To their credit the line refunded 2 days of cruise to our on board account. 40 knot winds and 12-15 ft swells kept everyone on their toes. Can't fault the Captain for changes to keep us out of the worst of the storm. Food was fine in both dinning room and up stairs. Service was at the level to be expected.Ship in reasonable shape for being 24 yo. Entertainment was quite good. The ventriloquist and magician/mentalist were superb. Cabin was clean and room steward excellent. Only fault would have been that the crew had no "plan B" for extra sea days. No additional activities, so about there was a lot of time to fill. I'd bet the bar and casino revenues were quite good. Read Less
Sail Date October 2019
This was our first Canada New England cruise. If we were to do this again... we would definitely not go in late September or October. The weather is to iffy and uncertain. The Lady G was put to the test this trip. First we were 9 hours ... Read More
This was our first Canada New England cruise. If we were to do this again... we would definitely not go in late September or October. The weather is to iffy and uncertain. The Lady G was put to the test this trip. First we were 9 hours late leaving Port of Baltimore. We never got a real honest explanation as to why. Non-mechanical some say, whatever that meant. Then she faced a Category 1 tropical storm Nor'easter which quickly came up the coast. This storm created 50 foot waves which caused 30 to 40 foot swells. The ship rocked back and forth. Back and forth. Back and forth. You literally walked from this wall to that wall. It was crazy. These swells also created havoc in the galleys on Decks 4, 5 and 9. Food was flying off shelves and counters as witnessed during a galley tour on Deck 5. Dishes were crashing in the dining room falling off the waiter stations. It truly was crazy. The bad storm also created changes in the itinerary. We got onto Boston late. We only had 2 to 3 hours off the ship before having to sail onto Portland. That day was nice. Extremely windy but sunny. We left and then were told RCCL cancelled our next port, St. John and would have a sea day to Bar Harbor. As the weather was getting worse we knew our chances of tendering were slim. We got all the way to BH only to be told nope water too dangerous to render. We are heading BACK to Boston! We thought the trip was over. We got back to Boston to find out the ship was still having non-mechanical issues and had to be repaired! The one thing that all paying cruisers deserve is to be told the honest truth about every aspect of troubles regardless of what they are. We stayed in Boston and then headed back UP to Halifax. So we have now missed 2 of 5 ports. I will say that Halifax was a good day. Stable weather and actually got to go on an excursion to Peggy's Cove which I recommend highly. I forgot to mention that all excursions were cancelled in Boston (first visit) and St. John. So, aside from the awful weather which caused the 1800 passengers to be stranded inside finding things to do. We made the best of it. We kept ourselves busy and got lots of rest. I will say that the constant rocking motion of the ship put you right to sleep. My husband is in a wheelchair so we prefer a smaller ship because we aren't able to fully utilize all the bells and whistles the larger ships offer, that's ok for us. This was our 3rd cruise on the Grandeur and we booked our next trip for March 6 2021- a 12 day Southern Caribbean trip. The Lady G's final days. As sad as we are to see the Grandeur retire we are thrilled beyond words that RCCL is bringing the Enchantment back!! Except for the unfortunate weather, there wasn't anything we would change. From the food to our waiters and room steward and to John and Katrina...... it was a great trip!! Read Less
Sail Date October 2019
We did the seven day New England itinerary with ports at St John, New Brunswick; Halifax, Nova Scotia; Bar Harbor and Portland, Maine. Our cabin 3576 was tended by Gede, great caring, very quiet, good location and Gede kept us tidy and ... Read More
We did the seven day New England itinerary with ports at St John, New Brunswick; Halifax, Nova Scotia; Bar Harbor and Portland, Maine. Our cabin 3576 was tended by Gede, great caring, very quiet, good location and Gede kept us tidy and neat. We opted for late dining our wait staff was Grace and Omar. No complaints at all. Felt the selections on the menu were very adequate and the food was always hot and well prepared. Bogdon, whom I believe was the Maitre 'D was great. Visited our table (325) each meal to insure we were satisfied. Dined at Chops twice, served by Diego whom we highly recommend. The food was fantastic, well prepared and plentiful. The Windjammer was typical for the buffet. I know a lot of folks complain about variety, but I say if you can't find something to eat there, you're too fussy. We had no complaints. Shows were good, we saw a comedian and an Elton John impersonater'esque. Both shows were good however there were a lot of empty seats. The casino took too much money from me, but thats always expected. Bar service throughout the ship was fine. Diamond lounge was great. Only had one little glitch. One evening a group brought in small children, Kinda threw me off as I felt that was an adult venue, obviously I wrong according to RCCL policy. Cleanliness of the ship was stellar. Considering they have 2,400 passengers every week walking through their living room so to speak, the ship was spotless and staff cleaning were always visible. Embarkation/Disembarkation: The best, quickest, easiest we've ever done. The longest line was going through security. My four star rating in no way indicates we had problems. We enjoyed every aspect of the cruise. Only disappointment was the weather in St Joh and Halifax, wet, cold and windy, we didn't get off the ship. Bar Harbor was windy and chilly, but tolerable and Portland had the best weather. Read Less
Sail Date September 2019
Most of the food was not fit for wild animals. The eggs Benedict was a hard boiled egg on an english muffin that I couldnt cut with a knife. The hollandaise sauce was a cold goo. The buffet was disgusting and always a line. Never any ... Read More
Most of the food was not fit for wild animals. The eggs Benedict was a hard boiled egg on an english muffin that I couldnt cut with a knife. The hollandaise sauce was a cold goo. The buffet was disgusting and always a line. Never any clean tables to eat at, we had to clean our own or sit outside in 45 degree weather. All of the tables and bar surfaces were dirty with rings from glass and plate marks, I never saw a table or bar surface cleaned. In the dining room I had one good dinner, all of the others were awful. The calamari I bit into and pulled with both hands and couldnt rip it apart. the ice cream was always served half melted. The fish was so dry it couldnt be eaten. The shrimp appetizer had no flavor and was mushy. The kitchen didnt get the memo that pasta needs to be stirred when cooked. The pasta was stuck together so it didnt get cooked thru in many places. I had pasta 3 times and it was always the same, crunchy in some places, firm in the most cooked areas. We had our reserved dinner time but always had to wait up to 30 minutes. It took 30 minutes to get a glass of wine with dinner. The warm meals were served at room temperatures and the cold meals were served at room temperature. The servers were very good and friendly but they were very understaffed. There were crowds everywhere due to the ship being understaffed. We waited in long lines for everything. Pretty much everything was an up-sale. All prices were stupid high based on the level of service, or lack thereof. I will Never go on a RC ship again, even if it were free. This was my 6th cruise and my first and last on RC. Everyone in out group of six people agreed with my review. Read Less
Sail Date September 2019
This was a dreadful ship. Money money - wanted all the way. Popcorn for the show was $2 Mattress was terrible not one good night's sleep - told the mattress would be replaced at the end of October. Nothing to do for 65+ on ... Read More
This was a dreadful ship. Money money - wanted all the way. Popcorn for the show was $2 Mattress was terrible not one good night's sleep - told the mattress would be replaced at the end of October. Nothing to do for 65+ on the ship but play trivia. Except for 2 good headliner shows the entertainment was BAD. Food terrible the whole cruise. Good service in my time dining - this did not make up for poor food and almost the same menu every night. Speciality dining no better Giovannis had worse food \cooking than the dining room. Johnny Rockets was a joke!!! Some shore excursions were good. No help for anyone with walking difficulties getting on and off the ship. Disembarkation was a joke. Walked up and back through the ship. Any simple requests needed to be approved by a Supervisor e.g. Wanted a kettle took a few days to get it. Or the response was"that is not in my job description". When requesting sharpen pencils in one of the few craft activities. I will no longer be Loyal to Royal!!!! Read Less
Sail Date September 2019
This is my 12th RCCL cruise and my 1st on Anthem (quantum class). After a few hiccups when we first got on...toilets were not flushing all over ship and even though we were told two years ago that our wrist bands (that we paid $5 for) ... Read More
This is my 12th RCCL cruise and my 1st on Anthem (quantum class). After a few hiccups when we first got on...toilets were not flushing all over ship and even though we were told two years ago that our wrist bands (that we paid $5 for) were “always” going to be exchanged, we found out that no, they’re not excusing them anymore. They are a nice convenience but not if you have to pay each time you get on a ship. Now for the good, best snd teuly amazing: The food. Simply the best of any ship (this is my 20+ Cruise). The food is just unsurpassed. This ship is different. No formal nights (don’t bother to call RCCL customer service because they know NOTHING!!! They are now called “dress your best.” Which is everything between sport coat and nice trousers for men and cocktail dresses and nice dress pants for women. We did see a tremendous saint if people who dressed up guy if you don’t have to drag special shoes/jacket, etc for two nights then all the better. The cabins are smaller but CERY well organized. USB plugs are in every cabin. The best part for me is that this ship has 12 single cabins so I don’t have to pay for two people when traveling!! One can only hope as they dry-dock ships they introduce more single cabinets (also called studios). They are hard to find in the website so ask your travel agent to look for you. On Anthem, they are category 2F and 2W The entertainment is terrific. So many live music choices. Something fir everyone. In my opinion and observations, this ship is probably intended for colder weather itineraries. They have a pool with a retractable roof. The kids pool area is very small so I would say this isn’t the as good as some other RCCL ships (like Oasis, Allure and Harmony) but I was told that the Tern activities are by far the best on this ship. Getting in was the easiest if sny cruises. No waiting at all. No traditional d Big desks to stand at. If you have a chance, download the app and check on with it. You won’t even have to do a thing when you get to the pier. We took a Lyft from the airport. It was only $17 much better than the cruise line transfer if you have a couple of people. I love the four smaller dining rooms rather than the huge two story on other ships. Much better acoustics and less “chatter.” Read Less
Sail Date September 2019
It was going where I wanted to go. My stateroom was right above the Dog pub so it kept me awake till midnight, however, did enjoy looking out over the promenade. Room wasn’t as clean as I hoped. Carpet stained, cigarette burns on ... Read More
It was going where I wanted to go. My stateroom was right above the Dog pub so it kept me awake till midnight, however, did enjoy looking out over the promenade. Room wasn’t as clean as I hoped. Carpet stained, cigarette burns on bathroom sink, shelves not clean. Not much activity going on during the day. Twice I went to watch activity but no one showed up. Not ships fault, think more weather related and port call. Not happy with 2 immigration days nor was it for most passengers from what I heard. Should have done all Canadian ports at one time. This was my 15th cruise on RCCL and as always, the crew and service people were great. I ate most of my meals in Windjammer as I spent too much time at happy hour and missed my designated meal time. My first time dining basically in Windjammer and found it favorable. Always a nice selection of food and all you can eat. Come and go as I please. Read Less
Sail Date September 2019
We took the 9-day cruise from Bayonne to Boston, Portland, Bar Harbor, Halifax and Saint John. We were four seniors, as were 95% of our fellow passengers. We are Diamond on RCI. Boarding in Bayonne was quick, once we got through the ... Read More
We took the 9-day cruise from Bayonne to Boston, Portland, Bar Harbor, Halifax and Saint John. We were four seniors, as were 95% of our fellow passengers. We are Diamond on RCI. Boarding in Bayonne was quick, once we got through the traffic queue. It seemed to be badly organized and our taxi had to wait in the traffic line-up for over 20 minutes. After that, things improved. Indeed, the actual check-in was very efficient. Cunard could take lessons from Royal Caribbean. Contact time for check-in at Brooklyn six months ago was three times as long. Once on board, we headed up to Windjammer. Big mistake, what a zoo! Never went back. Service throughout the ship was excellent. We thought the food in MDR - American Icon - was much improved over our last cruise on Royal Caribbean. Speciality restaurants were excellent, and Wonderland in particular blew us away. Fantastic! If you are a meat-and-potatoes person, don’t bother, it’s not for you. Captain Srecko Ban is a gem, one of the best. He is very personable and has a great sense of humour. We were dining in Izumi one night when he came past and stopped by for a few words. That is rare and much appreciated. On leaving Bayonne, he headed up river then spun a 180 so we could all get a good look at the Statue of Liberty twice. We got on an elevator one day with two crew. In conversation, they were going through the ship removing chewing gum from the floor. I mean, really?? People, this is disgusting behaviour. That is when we began to think we are on the wrong cruise line. On our last ship, they had twelve bottled beers, all the same, none of them drinkable. This time - finally! - they had a good selection of beers including even Newcastle Brown on tap, Boddington’s and some IPAs. So what did we do all day? Flow Rider? Nope. iFly? Nope. Bumper cars? Nope. Pool? Nope. Rock climbing? Nope. Roller skating? Nope. Bingo? Trivia? Name that tune? Art auction? Nope, nope, nope, nope. Enrichment lectures? You’re joking, right? This is Royal Caribbean. We did have reservations for North Star but never made it. We were either on shore or the thing was shut down due to high winds or maintenance. OK, so we are seniors but the ship must have assumed we are all deaf. If we weren’t when boarding, we are now. The volume level for all performers is ridiculous. Why would a nice piano bar need to amplify a piano? Glenn Miller and Benny Goodman didn’t need mics so why would the big band have mics clipped on to trumpet and trombone? This ship is a monster, far too big. We miss the Viking Crown lounge which smaller ships have topside. Our waiter said that the ship was not full, we were 600 short. Thank goodness for small mercies. You can’t get away from noise. It’s everywhere, including the speciality restaurants. So in Jamie’s Italian, they might have some lovely Italian background music? Fat chance! The only one with no music was Wonderland. There is a reason for that. The door is wide open and just across from Boleros so whatever was blasting away there came straight in. As did all the exhortations for happy shoppers in the centrum from time to time. Departure was a breeze with a border control process that we have never seen before. We picked up our baggage and headed for the exit expecting a long line-up for presentation of passports (we are not American) and an interview by an agent. Not any more. There was a machine that you faced up to, no line-ups, it took your picture and you were on your way. 10 seconds maybe? Did we enjoy the cruise? We certainly did. We will we be back on Royal Caribbean? Unlikely. I think we have moved on. Read Less
Sail Date September 2019
Embarkation was simple and fast once you got past the traffic at the port but we absolutely hated the emergency drill. It was a very bad start to the cruise as we were piled into an area that couldn't cope with the volume of people. ... Read More
Embarkation was simple and fast once you got past the traffic at the port but we absolutely hated the emergency drill. It was a very bad start to the cruise as we were piled into an area that couldn't cope with the volume of people. About half the people had to stand for 30+ mins depending on the time of arrival at the drill and next time I absolutely won't be arriving early for it. You were then made to suffer an awful video that really didn't highlight the safety features in case of an emergency. As that was done, the Captain then came on and droned on for another 10 minutes about how he hoped we have a great cruise, what the barometric pressure was and all sorts of crap while we were penned in, hot and wanting to get on with life. Basically it was 45 mins of torture and while we appreciate safety is important, other ships can do this in 10 mins by outlining the important things instead of making it last an insufferable length of time. The other annoying factor about embarkation procedures was being told by check in staff that cabins would be available at 1pm. We waited until 1.15pm to go to our room and then discovered a sign on the fire door stating 1.30pm. Quite why no-one can make an announcement on the ship to this effect is beyond us? Everyone understands delays can happen and in the grand scheme of things it's a small detail, but communication goes a long way and RCCL could easily have prevented hundreds of people being annoyed if only they had made an announcement on board. After the poor start, we then had a treat as the Captain got permission to sail past the Statue of Liberty and take a good look at Manhattan. So that put us back in a good mood and we then went on to have a very enjoyable cruise. Lots of choice for entertainment options but do agree with other reviews about the planning. Not a lot seemed to make sense. As an example, the silent disco ran one night at 11pm and that's utterly absurd given the age group of most travelers and how long after dinner it was. The second time it ran was the last night at a more reasonable 9pn and it seemed lots of people enjoyed it. Not really sure why it was given only two nights on a 9 night sailing. Enjoyed "We Will Rock You" and "The Gift" but wasn't wowed as other folks seem to have been by "Spectre's Cabaret." There were some negatives such as the food being a little disappointing and we never really felt like we wanted to get off a ship before as we were so bored with the food being offered. I will say that we didn't do any of the specialty restaurants as something of a protest over the way pricing has gone on RCCL. In the past it used to be a cover charge of $20 to $25 for specialty restaurants and that was reasonable, so instead, we took great delight in saving our money for the ports of call and keeping our on ship charges as low as we could. I know the cruise-lines all have targets of trying to wring $1000 to $2000 out of each passenger on a 7 day cruise but the nickeling and diming is now out of proportion to the actual experience enjoyed. Further, we made one trip to guest services to ask a couple of questions but they weren't particularly helpful when asked a question so we just didn't bother going there again. The ship itself is generally well thought out and space used wisely. We did miss not having the Viking Crown lounge or a forward facing lounge area but quite understand why the ship doesn't have these features. We also missed being able to walk around the entire ship on a lower deck and having a forward view. The ports of call were the reason we chose this sailing and we really enjoyed each and every one of them. Disembarkation was a breeze. Literally seconds stood in front of a camera and away you went. Easiest ever and a very nice surprise when you are expecting to line up for a while. Finally, to our fellow passengers, we met some lovely people and we met some very rude people who only had thoughts about themselves. I suppose that's usual in all walks of life but we've never experienced such blatant disregard for other humans as we did on this cruise and perhaps that's because of where we sailed from? At the end of the day, happy to be home and to cherish the good memories we made. I'm still hoping for that perfect cruise that the glossy brochures promise and the quest will go on! Read Less
Sail Date September 2019
Like Royal Caribbean and intereted in the New England/Canada itinerary. Only 2nd cruise on the new mega ships and both were very crowded by our standards. RC did a good job of embarkation at Port Liberty. Port much improved from our ... Read More
Like Royal Caribbean and intereted in the New England/Canada itinerary. Only 2nd cruise on the new mega ships and both were very crowded by our standards. RC did a good job of embarkation at Port Liberty. Port much improved from our last trip from this port. Lunch on embarkation day reminded me of why I planned on using an open dining room, however ship so large it was hard to get acclimated so we settled on boufet. Extemely crowded but food was fine. Shows were good but you needed reservations to be seated. Okay if you plan ahead. After 20 cruises I never did get the idea of "my time dining". I found it very confusing. Traditional dining option was "unavailable" even though we booked cruise 10 months in advance? Ship was very clean with more modern decor then some of the prettier older ships. Stateroom #6218 was a BE obstructed view balcony. The room was fine. Large enough with adequate storage and well maintained. The obstructed view part will be a deal breaker for us in the future. I will add a couple of photos to show what I mean. View was bad enough but then the life boat we looked at had a spot light on it all night long and the boat was high pressure washed every night about 4:00 AM. Boat was about 15 feet from our bed and we were awaken every night by this washing. Ports were interesting but always very crowded and not always well organized. I guess this is the future with the mega ships. Service was always good and appreciated whether our room steward or waiters. Read Less
Sail Date September 2019
Overall this cruise was all we expected and more. However, the onboard activities lacked planning. The overall age of the guests was around 62+ and the average evening temps were below 65. That said, why would you show children's ... Read More
Overall this cruise was all we expected and more. However, the onboard activities lacked planning. The overall age of the guests was around 62+ and the average evening temps were below 65. That said, why would you show children's movies outside after 9:00? We just didn't understand that. While on Caribean vacations in warmer climates this would be acceptable. I think there need to be some adjustments made for a destination, climate and age of guests. We have been on this ship the last 3 years and think it's time the shows change. How many times can you see "We will rock you" and "The Gift"? We enjoyed Steve White and the other nightly entertainment and wish they would go back to this type of format. We are not big drinkers so there really isn't a lot to do at night that is not centered around bar activities. We did enjoy karaoke but were shocked to find they didn't have any songs by Garth Brooks!? One of the top-selling artists in the world?! We have booked a cruise next year on The Oasis of the Seas and hope it has better nightly and daytime activities. We will see how things go on next years cruise before we decide to book anymore with Royal. It may be time to try another line. We do, however, enjoy leaving out of Baltimore and New York. Read Less
Sail Date September 2019
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