My husband booked this cruise as a surprise anniversary gift. Little did he know that royal must be one of the most money hungry cruise line companies there are. Between beverage packages, meal packages, and the closure of all the pools on ... Read More
My husband booked this cruise as a surprise anniversary gift. Little did he know that royal must be one of the most money hungry cruise line companies there are. Between beverage packages, meal packages, and the closure of all the pools on the last day at sea, everything Is about getting you to spend more money. Every issue I had was met with a reason why the cruise line is not in control of whatever the issue was. We had bad weather up until the last day which of course meant sunny skies but no pools could be used because of rough seas. They also closed the top deck because of it. Thus meaning there was all of the cruise ship guests crammed onto one deck. The only activities offered are all shopping based, such as jewelry sale, T-shirt sale, liquor sale. Spa prices are outrageous! $129!for an hour long Swedish massage! Ha! This is the third cruise I’ve taken, 1st with Royal Caribbean and definitely last too. I’ll stick with Holland America. Read Less
My last trip on RCL wound up with a scathing review, and a vow never to return. My in laws booked a family vacation for their 50th wedding anniversary. It was a 5 day cruise to Bermuda from Bayonne, NJ aboard the beautiful Anthem of the ... Read More
My last trip on RCL wound up with a scathing review, and a vow never to return. My in laws booked a family vacation for their 50th wedding anniversary. It was a 5 day cruise to Bermuda from Bayonne, NJ aboard the beautiful Anthem of the Seas. The ship is beautiful, and loaded with the latest amenities. From rock climbing to roller skating, sports to The North Star lookout, to the robot bar to the skydiving simulator, it's all there. Add the beautiful island destination of Bermuda into the mix, and it's a can't- miss vacation, right?
Wrong, sad to say. It's the little things that matter. Service( slow), food ( average at best), special needs (my wife has severe food allergies and nutritional needs, and RCL's response to these special items ranged from sorely lacking to downright dangerous). 24 hour ice cream doesn't exist aboard Anthem, and what did exist was shut down for two days for repairs. The embarkation was slow and arduous, which is common, but the person who checked us in did it incorrectly, causing the arduous disembarkation process to be even worse.
Service in the dining rooms ranged from slow to average. Food in the Windjammer ranged from blah to poor. The fresh fruit was always plentiful and delicious. The mixed drinks were weak, so I'd advise sticking to wine and beer if you're looking for a buzz. We saw We Will Rock You while on board. Nice to see there was no charge for the show. The talent was definitely there, but the show itself is pretty awful. Go see the last 10 minutes, and you'll have seen all you need to see. Overall, another disappointment at the hands of RCL. We will go elsewhere for our cruising in the future. The kids club was poorly run, with the people in charge often raising their voices. My 9 yr old wanted no part of it after 1 visit. My wife has Celiac disease, and is also Vegan. The food choices were poor, and she was served gluten at least once. The nightlife was hit or miss. The silent disco was fun, as was the disco dance party. The shopping is below average, with a few high end jewelry stores, the usual gold-per-inch, liquor stores, etc. I wish I had more positives. The Anthem is a beautifully wrapped package, containing a pile of coal. Read Less
Bermuda is an easy stop out of the tri-State area and did not require us to fly our family. I also liked the idea of having an overnight stop, didn’t want to worry about what time we had to get back on the ship. Unfortunately for us, ... Read More
Bermuda is an easy stop out of the tri-State area and did not require us to fly our family. I also liked the idea of having an overnight stop, didn’t want to worry about what time we had to get back on the ship. Unfortunately for us, the weather was unusually cloudy/rainy and the beach was not as enjoyable as we would have liked.
The ship is not very child friendly and we sailed with 4 families and 6 children under 8. Their is only a wading pool for children not potty trained and a small pool for the other children. No slides, which in this day and age seems unheard of and many other onboard activities are for older kids or are booked before you even get on the ship. My daughter did love the bumper cars and attempted the roller skating. You have to pay additional for air hockey, seems silly. So for this cruise that is at sea longer than it is at port, the pools and ship are boring for small children. I would never sail in this Ship. Read Less
Family reunion with most members from the NJ area.
Local access a major consideration.
Bayonne, NJ embarking/disembarking very efficient and easy.
Food was sub-par, especially in the Windjammer and Chops, which had a $42 ... Read More
Family reunion with most members from the NJ area.
Local access a major consideration.
Bayonne, NJ embarking/disembarking very efficient and easy.
Food was sub-par, especially in the Windjammer and Chops, which had a $42 up-charge per person. Manager refunded that cost based on poor food quality and average service. Windjammer Manager kept making announces that if you're finished, please leave so others can have a table ... not nearly enough seating for 4500 people.
Shore excursion in Bermuda was just OK ... one family member had to cancel based on 300+ yard walk from ship to your bus; never disclosed when booking. No golf cart or wheel chair to assist. Based on ship size, docked 15+ miles from Hamilton. That tour stop only allowed for 20 minutes to walk around. St. George stop, another 30 minute drive from Hamilton was an hour stop, just enough time for lunch. Spent more time on the bus than in the cities.
4500 people on a ship precludes any ability for RC to provide any special services or individualized interactions. Exception was our cabin steward, very professional.
Have sailed on many other cruises and lines would not recommend RC and this ship. Read Less
My mom(a senior) and I(39 with a mobility issue) went on the cruise out of Bayonne, NJ. Check-in/security clearance was easy. Tip- if you're hungry when you get on board, look at the dining schedule as several places close and you'll have ... Read More
My mom(a senior) and I(39 with a mobility issue) went on the cruise out of Bayonne, NJ. Check-in/security clearance was easy. Tip- if you're hungry when you get on board, look at the dining schedule as several places close and you'll have to wait for dinner- there's a great pizza place for an afternoon snack.
We did "My-time Dining" and ate in the main dining room for dinner which was fantastic. Service was great by the waiter/assistant waiter(I tipped them extra because they were so nice). For breakfast/lunch, we just went to the Windjammer(kind of buffet style)- all of the food was fresh and delicious). Tables can fill up fast though.
The entertainment/shows were pretty good- the comedian the first night was hilarious, "The Gift" was ok, "Electra's Cabaret" was awesome, "School of Rock" wasn't our thing. I'm sure there's lots to do but us- me being disabled and my mom, senior, options weren't as aplenty . Kids seemed to love it.
Our main issue with the ship is just too many people, not enough management in certain areas. Our complaint was with the pool/sundeck areas. People would "save" chairs(by putting a towel or shoe on a chair(or two), then leave and go to lunch or excursions. I asked a pool attendent who said there's a time limit but nothing he can do(huh?!). We went down to guest services to complain/get assistance. They basically said there's nothing they can do because they can't touch people's property. So because other guests are rude, I can't lay in the sun?!That blew my mind.
Tip- bring ear plugs for sleeping- we could hear kids running up and down the halls past midnight.
We were able to go on the Fantasea Glass Bottom Boat- at $50/each, it gave a brief mini-tour as you go out to see a shipwreck. You did get to see schools of fish and coral. It was a great time. Free rum runner shot too ;)
We went to Bermuda via ferry($10) for a few hours. The ferry fills up fast. Lots of cabs/tours available once you get off of the ship.
I'd go on a cruise again but maybe not this ship as there were too many people and unfortunately, a lot of them were inconciderate- Read Less
Our group of 16 traveled together to celebrate a family milestone, and really looked forward to relaxing in a setting that had something for everybody. Our group was 10 adults and 6 "kids" ages 3-15. The teens and most of the ... Read More
Our group of 16 traveled together to celebrate a family milestone, and really looked forward to relaxing in a setting that had something for everybody. Our group was 10 adults and 6 "kids" ages 3-15. The teens and most of the adults had many activities they were interested in--the teen activities were fun for them. The SeaPlex (bumper cars, iFly, surfing, sport court, ping pong, etc) was a lot of fun, but geared more toward kids 10+ We found that Royal Caribbean has many Kids' Club activities for older kids (12+) but the younger kids didn't have as many engaging options. The Kids' Club was the biggest disappointment for the younger kids--having been on several Disney Cruises, the Royal Caribbean Kids' Club was hugely disappointing. It was very small, not appealing to the eye, very few activities, not engaging. The young children traveling with us chose not to go after we toured the area, and they typically beg to go to the Disney Cruise Kids' Club. For nonsmokers, Royal Caribbean's smoking area next to the swimming pools was just gross--you couldn't escape the smell or the smoke. Tired enough to stay in your stateroom after dinner but really just wanting to wind-down with a movie? Expect to pay $11.99 per movie. A cruise line that has a partnership with Dream Works doesn't offer free movies in the staterooms? The service was good, the food was just okay in the Windjammer and dining rooms. The restaurants with very good food were the ones you have to pay extra for. Bermuda was a great port with different activities. We booked a catamaran one day (The Restless Native--awesome company!), and on day 2 we just took a bus to a beach and then played mini golf close to the ship later. While many people love Royal Caribbean, if you have young kids, spend the extra money and choose Disney Cruise Lines--worth every penny for an awesome experience for each person in your travel group! Read Less
New ship and convenient port in NJ.
Excellent service in Grande and Chic restaurants. Waiter for dinner (table 113) and Head of our section at Grande are exceptional. Dinner manual is very good though fishes tended to be overcook ... Read More
New ship and convenient port in NJ.
Excellent service in Grande and Chic restaurants. Waiter for dinner (table 113) and Head of our section at Grande are exceptional. Dinner manual is very good though fishes tended to be overcook (tough) for the first 3 days.
Excellent sport activities and facilities
The cleaning crew did an excellent job for the whole ship
Embarkation and disembarkation were smooth
The entire crew are pleasant
More information on internet costs should be provided as my bill was close to $200 after 1 day of light use. Clients should be informed how much per MB data and costs per text received or sent. Clients should be given an option of setting upper limit of charge before internet access is paused or terminated to avoid unpleasant surprise. If possible provide ongoing notification of data costs incurred.
Free text is highly recommended so that clients can communicate will their party members freely without incurring expensive internet costs per member Read Less
We came on this cruise to attend a wedding. We were a very large group of 57 people and 2 small children ages 11 months and 3 years old! Everything was beyond amazing. Everyone was very accommodating to all of our needs. The staff is ... Read More
We came on this cruise to attend a wedding. We were a very large group of 57 people and 2 small children ages 11 months and 3 years old! Everything was beyond amazing. Everyone was very accommodating to all of our needs. The staff is extremely friendly. The food is delicious and the staff in the main dining room were treated us as family! Shout out to LALA, IVON and OLIVER!! Our stateroom attendent was also very accommodating to all of our needs! Shout out too Delroy!! The wedding ceremony was absolutely beautiful! The pools were amazing too especially the baby pool for my 11 month old! The boat is very clean and soo much stuff for the kids to do! Over all this was a great experience as it was our fist family vacation. It will definitely be one to remember. I would definitely come back on this cruise line and this same ship again! Read Less
This was my first cruise and it was a great experience. Every crew member I encountered was extremely kind, helpful, and friendly. They were very accommodating to our schedules as well as any food allergies one may have. The rooms were ... Read More
This was my first cruise and it was a great experience. Every crew member I encountered was extremely kind, helpful, and friendly. They were very accommodating to our schedules as well as any food allergies one may have. The rooms were cared for twice daily and always looked amazing. The wait staff in the main dining rooms were very helpful and did everything possible to accommodate food allergies. We were always greeted with a warm smile and friendly words by each staff member. The captain also communicated very well with everyone on board. The only complaint I would have was that the Windjammer did not have the greatest food. They had many options for a variety of palates, however, few foods tasted exceptionally good. Overall a great experience. I definitely would recommend Royal Caribbean to anyone who is hoping to cruise. I will absolutely be sharing this news with my friends as well. Thank you Royal Caribbean! Read Less
Crew was awesome and very attentive to all the guest needs. Shows were great. Shore excursions were also good. Bartenders were awesome. The guest were always informed. The casino was paying out great. We had the beverage package for my son ... Read More
Crew was awesome and very attentive to all the guest needs. Shows were great. Shore excursions were also good. Bartenders were awesome. The guest were always informed. The casino was paying out great. We had the beverage package for my son which paid off and we had the adult beverage package which I think Royal Caribbean lost on. The food in the Windjammer buffet was always fresh and had a large variety of different flavors to pick from. Sometimes it got a little busy all at once and got crowded, but everything seemed to flow just fine. Our rooms were very nice. The cleaning staff was very good and handled any of our request. The customer service area would get busy at times but the staff there could handle anything that came their way. Very well experienced. We asked for a certain frozen drink that the bartender did not know, but he did not hesitate to find out how to make it for us. He was pretty close his first time making it. But got it perfectly the second time. I would recommend this cruise line to anyone wanting a great cruise experience. Read Less
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