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83 Royal Caribbean Baltimore Cruise Reviews

This cruise was not luxurious, enjoyable, or accommodating after working hard all year to pay to have a week of relaxation and a good time. A list of things that need serious improvement: • The food - The meals on this ship were ... Read More
This cruise was not luxurious, enjoyable, or accommodating after working hard all year to pay to have a week of relaxation and a good time. A list of things that need serious improvement: • The food - The meals on this ship were less than sub par. I was highly disappointed in the options and the execution of the food. I can cook better than these supposedly trained chefs. I can promise you, the lasagna tasted exactly like Chef Boyardee right out of a can. Every vegetable served on the plate were essentially raw. The portions were never the same, even for guests sitting at the same table. The food was always cold. I always felt like it had sat out for some time before being served. The buffet was the best option for breakfast and lunch—there was better variety and the food was actually decent. On lobster night, a couple of members in my group decided they wanted an entire lobster and were willing to spend the additional $30. The lobster came out with nothing but the carrcus and a small bit of meat on the plate. The lobster tails had more meat in them. It was a waste of $30. • Cleanliness - Oh my goodness. The cleanliness on this ship needs to be investigated. On multiple occasions, dishes were dirty: lipstick on water glasses, the previous day's meal on silverware, pulp dried in water glasses...etc. One of my family members ended up with a virus from the unclean utensils and dishes. Also, the public bathrooms were not kept clean. • Sugar free dessert options - while the desserts were decent, when eating in the dining room for dinner, there was only one option for those with dietary restrictions compared to multiple options for those without dietary restrictions. Some of the sugar free desserts at dinner were just practically inedible. • Technology - There was no app available for large groups to communicate through. The option available was to spend approximately $15 per person/per day. There is absolutely no way I was going to pay for that. Read Less
Sail Date June 2019
We selected this cruise because of it's length (12 nights) and ports of call (islands we had not yet seen in our past cruises). This was our 5th cruise on Royal Caribbean, all of which we loved and made us loyal cruisers. We had the ... Read More
We selected this cruise because of it's length (12 nights) and ports of call (islands we had not yet seen in our past cruises). This was our 5th cruise on Royal Caribbean, all of which we loved and made us loyal cruisers. We had the worst cruise of our lives on Grandeur of the Seas. We wanted to leave by day 2! What you need to know. This ship is full of loyal, patron cruisers, many of whom cruise back to back to back on this ship exclusively. They consider this ship their home. Good for Royal Caribbean, not good for us. To be specific, my husband and I are in our mid forties and do not have children. We were bored to tears on this ship. The entertainment was very poor. The musicians were good, but the singers and dancers were awful, and the shows were not broadway fare, but rather piecemeal reviews, like the "Broadway, Rhythm and Rhyme" I endured. On board activities included lots of bingo, trivia, name that tune, a spelling bee, and several days of learning to dance Michael Jackson's "Thriller" dance. I played so much trivia just seeking something to do! The evenings often had no shows at all. The afternoons were showings of movies (fortunately they were more recent releases). We went on a cruise and watched movies!?! The average age of the cruisers was 75-granted, my guestimation, and all very nice people. We met a newlywed couple who stayed in their room almost all the time. Good for them. We booked 3 excursions to dive, and learned that they were all cancelled on the first night of the cruise due to lack of participation. The few other younger cruisers we met all had the same astonishment. Wish we had known this would be so boring when we booked it! We could tell from the website that this cruise would be quite different. There was for example, no promenade, no surfing simulator, no fun, modern things to do. However, we thought we would spend more time by the pool relaxing or low key things to do. The pool was over-run by seniors who didn't want any activity in the pool that might splash them or cause a disturbance. We were scolded for swimming in the swimming pool. Finding a poolside deck chair was challenging sometimes, and this ship had unique signage we hadn't seen on any other ship, prohibiting saving deck chairs. The senior cruisers would sleep all day by the pool. The pools close at 7 pm. Almost no one is out after 8 pm. The bars have limited drink offerings, for example, you could not order a tropical RedBull mixed drink, even though there were advertisements on the ship at the bars for this product. Why? Likely because seniors are not interested in this beverage so they don't stock it, although it has been standard on all of our other cruises. This ship is old and showing its age. There were smells from our bathroom and frequent clean ups in the hallways using blowers to dry carpeting. There is rust apparent all over this ship and the furniture and decor is showing considerable wear. The cabin furniture in our Junior Suite was hard and the bed was painfully uncomfortable. I will say, however, that the room was the coolest we have ever experienced on RC. Good air conditioning. Staff are friendly, but I could see the bias for cruisers they saw over and over again. I sat next to a lady who was sharing all the things the Crown and Anchor Supervisor had given her over the length of the cruise, including the etched crystal block depicting the Grandeur of the Seas she had in her hands at the moment. This was not standard perk. They are gushing over these frequent senior cruisers. Good for them, not good for us. The initial review of this ship by the Cruise Critic reviewer was very diplomatic and kind. If you are not yet in retirement age, and like a more active cruise experience- beware and steer clear of the Grandeur of the Seas. Besides, they are mostly booked up for the next 3-5 years, health permitting. If only we had known before we took this cruise. Read Less
Sail Date April 2019
Despite this ship being "refurbished" it is severely outdated!! I felt like areas such as the ceiling were not maintained well, many fixtures were tarnished and attention to detail was lacking. All our other cruises had different ... Read More
Despite this ship being "refurbished" it is severely outdated!! I felt like areas such as the ceiling were not maintained well, many fixtures were tarnished and attention to detail was lacking. All our other cruises had different carpet to distinguish port vs starboard, however, this ship did not. The carpet was also stained and I saw a place where chunks were missing. The picture in the cabin did not match any of the other decor (more modern) and none of the pictures in the halls made me go, "Wow! That's cool." I was not impressed with service by any means. Our main waiter was a delight & very friendly, we felt like dinner (& even breakfast in the main dining) took forever. Sometimes up to 1.5 hours with 3 children. Not ideal. Our oldest also asked for a straw, every single night (sometimes multiple times) and received a straw maybe 4-5 times on a 9 night cruise. When we had breakfast in the main dining area we rarely saw whoever was waiting on us. We opted for the Wind jammer for most breakfasts for this reason. Lobster night was a disaster and our table went by the way side. The dining room was not full but it was obvious that the staff were running around like chickens with their heads cut off. The next day, my husband ran into our waiter who apologized and said they have to wait for the lobster and count each lobster tail that goes out. He said it's like that every lobster night. Entertainment left a lot to be desired! While the comedy shows & skits were funny and entertaining I would expect these type of events to be held at one of the bars. Almost ALL of the music is geared towards senior citizens. I hardly heard anything current or music I knew or enjoyed (in my mid 30's). Shows were skimped on in our opinion. I booked a 75 minute hot stone massage at the spa while in port and also stopped in to find out the class schedule in the gym. I thought the gym schedule was very limited and times were not convenient. For my massage, I arrived on time (15 minutes early) with another woman and there was no body at the receptionist desk. The gym trainer came out and after sitting at the desk for a few minutes finally asked what I needed. ((Umm...what?!)) He directed me to the relaxation room and I asked if I need to fill out any papers. He said, no that the massage therapist would handle this. The woman and I went to the room and she looked at me and said, "that was the oddest greeting I've ever had at a spa!" I couldn't agree more! On top of that, we sat for awhile before being greeted by anyone in the spa. And of course, there was paper work to fill out! My massage therapist was out at the desk helping people (as there was no receptionist there) and later apologized for the wait. I waited over 35 minutes between the relaxation room and a long time between undressing for my massage. There was NO discount taken, which really surprised me. There were no extras such as aromatherapy and no tea or snacks offered while waiting at any time. While the massage was lovely, it was over priced. Wi-Fi was not always reliable and in my opinion, $16 a day is outrageous for Wi-Fi. I would NOT recommend this boat for those cruising with children! We cruised with our children ages 2, 6 & 9. Our oldest, also has high functioning autism. There are not a lot of kid activities on board and seemed solely geared towards senior citizens. The kids club/nursery hours left a lot to be desired. The nursery is limited to 5-6 babies/toddlers at a time. The kids club is very small and is limited, I believe to 50 - 3-11 y.o. Overall, the staff was very nice & supportive! On Day #8, there was a belly flop contest & volleyball tournament in the ONLY pool that kids are allowed in. It was our last "nice" day (weather wise) on the ship -- why on earth would you close the pool kids are allowed in? I should also note here that NO swim diapers are allowed in the pool and that there are no areas for children to get wet who aren't potty trained. We were told by a lifeguard to just take the swim diaper off. ((Uhh...what?!?) The one activity that we really enjoyed as a family was the scavenger hunt. We had 30 minutes to find staff members from various countries. I was irritated with how many senior citizens who shushed my children (on excursions and the boat) and asked me to tell my children to be quiet & stop running around. For every time this happened, there were at least 3 couples (grandparents & parents cruising without children) who stopped to say we had a lovely family and sweet children. While I realize RC has nothing to do with this, it made my experience and my children's experience unpleasant. This is our vacation as well. We had an infuriating experience while boarding the ship in Charleston. The previous night we had asked guest services if we would be allowed to bring on (sweetened) Vanilla Almond milk as this is a dietary restriction and the only thing my autistic son will drink besides water. He also takes his medications in the milk (hides the taste). We also had a doctor's note asking to allow us to bring this on ship in port. She told my husband to follow up in the morning as she would email someone to find out. We did and at that point there was NO answer. The representative called security and they told us this would be NO problems bringing back on board. When we returned to the ship. The gentleman who scanned our cards confiscated the milk and told us that Almond milk had been provided in our cabin and that we were not allowed to bring on the almond milk. We explained that my son would not drink their almond milk because it was not sweetened and that we went through security with no issues, that they had approved it earlier in the day, etc. My husband spent at least 45 minutes fighting with various staff members. We were told that they attempted to contact us in our stateroom (never called either of our cell phones) and that they "changed their minds" per the FBM (Food & Beverage Manager) because they were having an inspection. My husband explained several times that this was a dietary & medical need for our son. We also argued that we brought on two containers in Baltimore with no issues. Why when we were still in the US would we have issues. And their website clearly states that food/drinks may be brought on for dietary purposes. Finally, after arguing the manager said, "Fine, I'll take a risk allowing you to bring this on." We also requested a fridge prior to our cruise and it was not in our stateroom when we arrived. Our stewardess brought a medical cooler but the almond milk did not fit in this and I kept our milk in a small cooler, getting ice every 12 hours. Once they provided us almond milk, they exchanged the cooler for a fridge on Day #3. Shore excursions booked through RC were NOT family friendly. We did a guided tour of Kennedy Space Center. This tour was between 11-7:30. There was NO planned lunch or dinner. This would have been nice to know having 3 small children. We bought junk to hold them over. There was no schedule provided and very limited free time. Our tour guide was knowledgeable but not very friendly. It was hard to hear her and quite frankly became boring (possibly due to the lack of food/energy). It was also A LOT of hurry up and wait. We also had an issue with this excursion because we did not realize our shore excursions tickets were left in our Day 1 daily "newsletter". We went to the shore excursions desk the night before to have them printed. However, the day of the excursion when we were standing in line, we realized that they printed my husband & I's tickets 3x each. Remember, party of 5. Our tour guide took ALL the tickets and told us to take it up with the shore excursion staff. The next day, we checked and the assistant manager was called and came out to explained that our credit card was charged for SIX adults but would be refunded after we explained the situation. Funny thing is, is the tour guide gave a count for those tickets, that assistant manager was not happy with them either. Our next RC shore excursion was at Atlantis (Nassau, Bahamas). We went on a small tour bus with about 25 people. We went in a door and we immediately were left behind with another family because there were NO ramps for strollers. Literally, we were left to find our own way through the resort. My husband and the other dad took turns carrying both strollers down the various steps. About 20 minutes later, after wondering around, we found our "guide" who had a few remaining people left and had to ask where the kids section was. She had zero clue that we were left behind. It was unacceptable!!!! On a side note: the family that we met at Atlantis were on their first cruise and had the exact same complaints that we had! They were wondering if cruising just wasn't for them. Overall, this cruise left A LOT to be desired. My husband and I have sailed 4 times, twice with our 3 children. I'm not sure if a bigger Royal Caribbean ship would suit us better or what. But I'm hesitant to book again with RC as we were not impressed. For a cruise line that offers Autism on the Seas program this was not even a kid friendly boat nor did the staff understand the needs for special needs children. After spending what we did, it was a disappointment. However, we tried to make the best of it. Read Less
Sail Date February 2019
Bottom line up front: This ship is falling apart at the seams, everything stinks (staterooms, bathrooms, common areas, decks and interior spaces). Everything is designed to frustrate you to the point of spending more in convenience ... Read More
Bottom line up front: This ship is falling apart at the seams, everything stinks (staterooms, bathrooms, common areas, decks and interior spaces). Everything is designed to frustrate you to the point of spending more in convenience upgrades. The food is marginal (hit and miss), entertainment was pathetically bad. Pier check-in at Baltimore was bizarre; like it was the first time a cruise ship had ever docked to pickup passengers(!?). Staff were confused, lines were created and collapsed at random, people were visibly upset throughout the process. Unbelievable waste of money. Upselling everything, everywhere, all the time. Bait and switch tactics; everything is made to be inconvenient to pressure you into spending more money (don’t like the crappy food, pay for better; don’t like the lack of seating in the buffet, pay for better; don’t like having to go to the 9th deck for crappy ice-cream, here’s Ben & Jerrys in the best location for $3 a scoop!) Room service costs extra for hot breakfast but not continental. Understand what I am saying, they would bring you a cold breakfast for free but charge a $8.95 ‘delivery fee’ for your similarly free hot breakfast. Ship is designed to be inconvenient and pressure more sales. It’s like living in a 3D infomercial. The only way to get from one end of the ship to the other was either through the topside deck (with the smokers; more on that later), through the shops/photo sellers or through the casino. We found ourselves holding our breath and making the run across the cold and wet deck to get from the buffet to the auditorium. There are only 40 interior padded lounge chairs in the adults only section of the deck (for the 1850 passengers!), so you can forget lounging or lying down anywhere outside of your room. The outside pool was only open for 3 days of our 9 day cruise, so the 18+ ‘quiet’ rooms was opened up for kids as well. There are 6 hot tubs (4 outside in the cold/rain); so you can hold about 36 people at a time total (again, for the 1850 passengers!) So you can forget about that as well. The ship is falling apart everywhere. They had to continuously reschedule the shows due to mechanical issues with the stage / rigging / electronics. One night they gave up and just have the house band play some terrible jazz for 40 minutes. The comics were terrible and the two ‘shows’ were sub-high school drama class level. The whole ship stinks badly; the main areas, the bathrooms and the staterooms. Everywhere the ship was falling apart. The interior of the central areas were covered in leaks when it rained. Cigarette and Cigar smoke is everywhere. You smell it as soon as you enter the ship and it wafts throughout the halls and main spaces of the ship. They allow smoking in the casino (which is of course located in the most central and open part of the ship. All outside areas are also smoking areas (although it seemed like people would smoke everywhere). The stink is in the carpet and the furniture. Ports of call were OK, but transportation to and from the port was too expensive and difficult. In Charleston there was a simple bus but $20 per person for a shuttle from the pier to Ron Jons is entirely too expensive. I’m sure the Ron Jon’s kickbacks pay for the bus; this was just petty. The pier in Freeport is in an industrial wasteland with oil refinery sink and black smog. Freeport bus tour included stops at a free nature reserve and tourist trap where they make the junk they are selling. This should have cost half of what it did ($59 each) and been a whole day tour with a much longer stay at the beach. They first shuttle from the beach left 15 mins after we arrived. In Nassau, Pearl Island was beautiful for the 3 hours we were there. They didn’t have a full day option and the cost too much for what it was (chicken and rice buffet and a boat ride for $109 each; $4 for a bottle of water or a can of coke). The food was really hit and miss. The main dining hall was virtually empty for the 8pm dining experience; do you know why… because most people don’t eat supper at 8pm (which is really 8:45 before your main course arrives). Also, you will miss half of the evening activities because it will take them about 90 mins to feed you. Most will just opt for the buffet. Good luck getting a seat at the buffet; they seat about 200 and there are 1850 passengers. If you don’t lineup of arrive within the first 10 minutes you will be standing to eat or eating outside with the smokers. Also, the show times were at 7pm and 9pm with the earlier show designated for the later dining crowd. This was not enforced in any way so the early shows where standing room only with the late diners not being able to catch the second show. They would doo just about anything to ensure that you didn't;’t actually get any of the service or food that you paid for. I was extremely disappointed in this trip and I would not recommend it to anyone. Read Less
Sail Date January 2019
WHAT a disappointment!! The 12-night, December 1st, Grandeur of the Seas Cruise from Baltimore was everything you would not want!! ** On the sea days, the ship smelled like an ash tray, especially on the rough sea days. Reported to ... Read More
WHAT a disappointment!! The 12-night, December 1st, Grandeur of the Seas Cruise from Baltimore was everything you would not want!! ** On the sea days, the ship smelled like an ash tray, especially on the rough sea days. Reported to "Melvin" as the Customer Service Desk.... only received smiles. ** Poor Breakfast Service in the Great Gatsby Dining Room. 20-minute wait for a placed HOT meal order with COLD food being delivered to the Table. ** NY Strip Steak dinners were tough to cut. ** Dining Room Management was very slow to clear Tables for 2. They seemed to want a 6-8 table filled. Possibly, more cost-effective for RCL. But, the Server had to wait for all meals to be ready BEFORE anyone at that table could get their meal. ** Dining Room French Onion Soup with cheese and a broth that had NO Flavor. Whole Wheat bread under the cheese in the FRENCH ONION SOUP. No French Bread. ** A female Comedian with offensive comments about minority groups. ** Jugglers were not entertaining. Their comedy was not comic!! ** Ever since RCL went with pre-paid Gratuities, the Service from the Staff has dipped. ** Unless you watch the Bartenders, the mixed drinks are LIGHT in taste and watered-down. ** St. Croix, USVI, was a terrible Port-of-Call. The Island's ACTION is on the OTHER-side of the island. Certainly NOT like St. Thomas, USVI. ** Cabin Staff was great. ** Pinnacle Level RCL "Patrons" were a rude clique. They seemed to 'love' their little-gold badges to identify themselves as the RCL Elite!! ** Apparently, the past itinerary for this 12-Night was St. Thomas and not St. Croix. Those on this cruise who enjoyed St. Thomas were not going again on Grandeur. ** Apparently, RCL is raising the cost of this 12-night by $400pp. ** The "Next Cruise" Office offered the same prices as RCL has on their website. The only difference was the Deposit Amount. If you are thinking about the Grandeur of the Seas ....think twice!! Read Less
Sail Date December 2018
We had never gone up North. We picked RC as we had never cruise with them. We have over eleven cruises behind us, and this one was the worst ship, food, rooms and over all a total disappointment. We had a balcony on deck 7. The room were ... Read More
We had never gone up North. We picked RC as we had never cruise with them. We have over eleven cruises behind us, and this one was the worst ship, food, rooms and over all a total disappointment. We had a balcony on deck 7. The room were so tiny. The showers was the worst I have ever seen on any other ship, I actually had to stick my leg and rested on the toilet so I could soap my legs. We do like to take showers together, NO WAY you going to do that on this ship, unless your three feet tall and weight 40 pounds. The food was repetitious nothing to talk about here, except the same thing every day on the buffet. They actually would take left over and add something else to it and put it out the next day. I'm a seafood lover, forget about it NOTHING in that department. The main dining menu was terrible, who would want Meat loaf on a ship as part of a choice. Try asking for Shrimp cocktail, they were so small I had to order three every night. There was absolutely nothing that jumps out as great or good on the main course for dinner. Forget about the show, a total waste of time and they only had three on our 9 day cruise. The ship itself is totally falling apart. Rust outside our room was everywhere. Main floor where they hold different activities, the flood lights totally cover with dust, everywhere you look up from the balcony area above those lights have never been clean or vacuum. Lets move to the casino, they had a Russian crew running the tables, I would say 90% did not speak English and very rude. One day they had a class for the dice table and the lady could not be understood by anyone, I asked the pit boss to please get someone we could understand, he told me in broken English that it was all they had. I then took over the teaching lesson and was ask to either leave or let her explain at which time about 30 cruisers told the man we can't understand her, everyone left. In totally NEVER AGAIN. The only thing great was our room attendant and my main man in the dining room, they earn my extra tip. Read Less
Sail Date August 2018
We book Jr Suite unfortunately was located just under the DJ and bandstand at the pool level. Was very loud in the room especially the night the DJ played until 1:45am. Kids running in and out of shows. Could not always get a seat ... Read More
We book Jr Suite unfortunately was located just under the DJ and bandstand at the pool level. Was very loud in the room especially the night the DJ played until 1:45am. Kids running in and out of shows. Could not always get a seat for breakfast or lunch. Food was marginal at best, couple from New York told us the food was better on a Disney cruise. Morning pancakes, waffles and french toast were ice cold. Internet service we paid for did not work in our room at all. Paid extra for soda package but the machines did not have ice or diet coke 20% to 30% of the time, waste of money. Entertainment appeared to be good but could not enjoy the shows as kids were crying in front of us and other kids were running in and out of the show on the balcony level. We changed seats twice but it did it did not get any better. The boarding and disembark procedure and execution was very impressive. I will give Royal Caribbean and 10+ for that. First and last cruise we will ever take Read Less
Sail Date July 2018
We took this cruise with kids ages 16, 12, 4, and 1. There was nothing for any of them to do and it was a consensus that all of them hated this vacation. The pool and cabin staff were rude because my young kids were crying and screaming ... Read More
We took this cruise with kids ages 16, 12, 4, and 1. There was nothing for any of them to do and it was a consensus that all of them hated this vacation. The pool and cabin staff were rude because my young kids were crying and screaming during the trip because they were so bored. The teenagers stayed in their room and slept most of the trip because when they tried to go to the teen room, they were made fun of by other kids and no adults were present to help them. I actually cried a large portion of this trip because I felt so unwelcomed. Every activity schedule before 7pm involved gambling, drinking, or forcing you to spend tons of money (e.g. FORTY dollars for ONE bingo card). A shore excursion to the beach was $39 per peson whereas a taxi ride off the ship to the same beach was only $7 per person. Royal Caribbean was obviously out to rob you of every dollar in your pocket. The only enjoyable part of this cruise was the food. The waitstaff in the Windjammer Cafe were awesome. The shows and comedians were fair, althouhh my younger kids couldn't attend due to the late times. I will NEVER sail Royal Caribbean again. If you have a family with kids of any age, go Disney or Carnival all the way. Read Less
Sail Date July 2018
We chose this cruise because of the destination and wanted to try a different cruise line. We heard that Royal was better than Carnival but for us it was not. The food wasn't very good, nor were the activity choices. The staff ... Read More
We chose this cruise because of the destination and wanted to try a different cruise line. We heard that Royal was better than Carnival but for us it was not. The food wasn't very good, nor were the activity choices. The staff seemed super tired and many unfriendly. The lady in the Royal shop, and the 2 workers in the Post Restaurant were the worst. Toilet seldom flushed, and the shower was rusty. We left out of Baltimore and cruised to Bermuda. The Grandeur of the Seas seemed to be a very old ship and doesn't offer much of a variety. It is suited for retirees. My granddaughter was 20 months and they didnt have anything for her to do but she had to pay the full price. She was not allowed in the pool and the lifeguards were very rude while letting us know. The babysitting service was very nice, but it's not free. Read Less
Sail Date June 2018
NEVER buy Owners Suite #8002 unless you enjoy being under the galley of the Windjammer and listening to the carts being drug back-and-forth all day and all night!!! It was a doozy. Reported to the Head of cooking areas, no reply and no ... Read More
NEVER buy Owners Suite #8002 unless you enjoy being under the galley of the Windjammer and listening to the carts being drug back-and-forth all day and all night!!! It was a doozy. Reported to the Head of cooking areas, no reply and no solution. 9 days and nights was more than we could stand. The embarkation and debarkation was great, the ship was in great condition and the staff were a "10" on our list of services; but the Suite was unbearable for trying to rest. Our room porter made several really large mistakes in leaving our door propped open and our room unattended for 5 minutes on several occasions. We spoke to him about that and he deemed confused. After his incompetence for the third time, we decided to give up and not not tip him. We didn't want to report him and get him fired, but we were very upset about our room being left open to the public without the room porter being in it during that time. Dining in the main dining area was exceptional and consistent; our waiters were the best. Shore excursions were "ok" nothing to brag about but anything to get us out of that Suite was a blessing. We would definitely cruise this same ship again, but be more cautious in selecting the Suite number. Read Less
Sail Date April 2018
The cabin window was so filthy, we could barely see out, much less take pictures through it. We reported it every day. They squirted salt water over the salt streaks without using soap, which didn't work.At the same time, they were ... Read More
The cabin window was so filthy, we could barely see out, much less take pictures through it. We reported it every day. They squirted salt water over the salt streaks without using soap, which didn't work.At the same time, they were washing the windows that were visible at the restaurants the proper way, soap and sqeegee. We wouldn't have booked the cruise under that circumstance. The quality of the dining room food has diminished greatly. The size of the drinks was smaller, especially the wine. There is a $7.95 charge for cabin breakfasts now. They have a port call at CoCoCay, their own island, which won't have any completed facilities until 2019, The call was cancelled due to heavy seas, because they don't have a dock. Of course they knew about it days before. Instead of making other arrangements, the took us down there and said surprise, surprise. A very disappointing experience. Read Less
Sail Date March 2018
In a word, horrible. The ship was FILTHY....our cabin was so dirty we had to ask the cabin steward, on the first day, to vacuum and dust. I understand the ship is old, but no reason for it being dirty. The food, at times, was inedible. ... Read More
In a word, horrible. The ship was FILTHY....our cabin was so dirty we had to ask the cabin steward, on the first day, to vacuum and dust. I understand the ship is old, but no reason for it being dirty. The food, at times, was inedible. The service in the dining room and the bars was not acceptable. In the dining room the waiter/busboy kept giving our table the incorrect meals. Drinks orders were taken and never given. Plates were taken when we were not even finished. It was awful. There was rust around the entire ship and chairs so dirty my pants were filthy when I stood up. There was not one place on the ship that you could relax. There was music blaring in every single venue or art auctions being held. Even the Diamond Lounge had Art Auction noise. The ports were nice. We enjoyed Charleston and Port Canaveral. Nassau is disgusting and we were unable to go to Coco Cay. We are Diamond Members and have decided not to cruise on RCCL again. They have lost our business and our friends business. Read Less
Sail Date March 2018
Dirty ship, rude staff and mediocre food. Our cabin was dirty and various things throughout the ship was broken including ice machines and soda dispensers. We were on this ship in Feb. 2017 and had a wonderful time so we re-booked it for ... Read More
Dirty ship, rude staff and mediocre food. Our cabin was dirty and various things throughout the ship was broken including ice machines and soda dispensers. We were on this ship in Feb. 2017 and had a wonderful time so we re-booked it for Jan. 2018. Such a big difference in less than a year. There was a fellow passenger who was in the Solarium and using the hot tub and was suffering from being in it to long. He face was flushed and in obvious distress. She asked for a glass of water from a staff member and they told her no that she could get one at 8:30 pm when they opened. (this was around 8:25pm) They turn off the water dispenser during the time they are closed. All he had to do was flip a switch and give her a glass of water. Instead she had to find a bar that was open and ask for one. Read Less
Sail Date January 2018
Chose this cruise based off of price and date of vacation. There was not much to do for young adults. We were unable to go on our shore excursion and they tried to charge us extra for a supplemental excursion. Pricing was not clear for the ... Read More
Chose this cruise based off of price and date of vacation. There was not much to do for young adults. We were unable to go on our shore excursion and they tried to charge us extra for a supplemental excursion. Pricing was not clear for the Spa. Still had to pay for the entire cruise even though we had to leave early because of maintenance on the ship. Very disappointed with the overall experience. Only positive was the food and comedians on board. The ship is very outdated and it showed. One of the main features is the Casino so if you don't gamble there was not much to do. The ship has a small pool outside and inside. Most of the time the Jacuzzis were closed which was disappointing. We received multiple answers from different members of the guest services staff. This caused much confusion. Overall, I would not recommend going with this cruise ship. Read Less
Sail Date January 2018
This is a very old ship. Worse cruise I have ever been on. They didn't have enough help anywhere. Took a long time in the dining room to get served. This was not the waiters fault, just not enough waiters to go around. We lost a port ... Read More
This is a very old ship. Worse cruise I have ever been on. They didn't have enough help anywhere. Took a long time in the dining room to get served. This was not the waiters fault, just not enough waiters to go around. We lost a port of call due to the weather, which I realize could not be helped. We had some sickness, but the main problem was mechanical and we had to go back to port for repairs. Turned a 9 day cruise into an 11 day cruise. Our boys had to work and they lost wages for the 2 extra days at sea. Neither of them are happy about that. I wish Royal Caribbean would reimburse them for those 2 extra days. As a matter of fact we were not compt anything at all. A few discounts which we didn't use. All in all was not a good cruise. Have no intention of cruising again. This was our 7th cruise.They say I have to use 150 words so I guess I will complain some more. You couldn't get your own food in the Windjammer. They took salt and pepper and sugar off the table even in the dining room. They didn't want you touching anything. I know they were being cautious but to have to ask for a sugar packet is crazy. Ok I have enough words to post, I will get off my soapbox now. Hope all you cruisers have a great time on your next cruise!! Read Less
Sail Date January 2018
My room was flooded due to leaky window, ship smelled like strong sulfur from Day 1 to end of cruise, massive numbers of people got sick on this cruise (including me), most excursions were cancelled due to cold/windy weather, and the ones ... Read More
My room was flooded due to leaky window, ship smelled like strong sulfur from Day 1 to end of cruise, massive numbers of people got sick on this cruise (including me), most excursions were cancelled due to cold/windy weather, and the ones that weren't were awful. Entertainment was subpar, which made the whole experience even more excruciating. Appears someone wasn't checking oil on steering gear, so steering locked up while we were in the middle of the ocean; could only make right turns (not left); ship had a strong left tilt. Terrified that the ship would not be able to steer around other boats to avoid collisions as we made our way back to the closest port. This technical mishap delayed trip home by two days, making an already horrendous stay on this ship even worse. As is characteristic of Royal Caribbean, they were understaffed. Given that most excursions were cancelled/not practical due to weather, folks stayed on ship most days. The staff could not keep up with this number of people, and keeping the ship clean (especially dining areas) was impossible. Hundreds of people had GI problems at some point during the cruise, and practically the entire dining room was coughing and hacking by the last two days of the cruise. Essentially this was an 11-day sentence on a disease-ridden ship, which stunk and was unsafe to sail. Not only did I waste my valuable vacations time and money for this cruise, but lost 2 additional days of salary due to lost work, given delay getting back to home port. Ouch... will be a long time before I am willing to take another cruise, and sincerely doubt it will ever be on Royal Caribbean. Read Less
Sail Date January 2018
I have been on more than 40 cruises on lines ranging from NCL and RCI to Celebrity and Princess. This was my worst cruise ever. The food was awful. The only decent food on the ship was at the specialty restaurants, for which you had to ... Read More
I have been on more than 40 cruises on lines ranging from NCL and RCI to Celebrity and Princess. This was my worst cruise ever. The food was awful. The only decent food on the ship was at the specialty restaurants, for which you had to pay. The buffets consisted mainly of ethnic foods, grey hamburgers, and salad bars. The dining room had mediocre meats and small portions. If you wanted a good steak in the main dining rooms, again, you had to pay extra. A month earlier, I had been on a Holland America cruise and had a great time. The food was wonderful, especially the buffets, where you could get made-to-order pastas, sushi, and sandwiches as well as an extensive selection of fresh foods. You could also get made-to-order beef, chicken, and mushroom burgers, which were excellent, as were the freshly made french fries that came with them. Regarding our cabin, nine times out of ten, when we opened the door to our bathroom, we noticed a heavy sewage smell. This smell was there throughout most of the cruise. And, a few days into the cruise, the carpet beside the bed became saturated after a heavy rain outside. For the following two days, we had a huge blower fan in our room to dry out the carpet. To make matters worse, the weather the week of our cruise was atrocious. Granted, that wasn't the fault of the cruise line, but they could have changed the itinerary when they saw how awful the weather was going to be. We've been on other cruises where that happened. Instead, the ship stopped at all but one of our scheduled ports, even if the weather was so cold that there wasn't anything open, which occurred in Charleston, SC. Most of the passengers didn't even get off the ship in SC. And, like us, many of the passengers didn't book any shore excursions because it was way too cold to go to any beaches. And, many of those passengers who did book excursions had them cancelled due to the excessive cold. To make the cruise even more special, it was extended 2 days when a problem with the steering was discovered. Because we had expected the cruise to be a 9-day cruise, not an 11-day cruise, we had commitments back home that we had to get to. As a result, we left the ship at the last port (along with six buses full of passengers) and drove a rental car home to Baltimore. When we asked for reimbursement for our trip and compensation for our trouble, we were refunded a total of $200, which didn't even cover the cost of the trip. Meanwhile, the passengers on the next cruise were refunded 50% of their cruise fee, and the remaining passengers on the ship who had purchased full Internet and drink packages got the extra days free. In addition, we had 42 confirmed cases of norovirus, and as a result, you were practically assaulted by ship personnel with antibacterial soap everywhere you went. Maybe I'm spoiled, but cruises used to be the epitome of travel: The food was fabulous, the atmosphere was elegant, and the ports of call were top rate. Not so on this cruise. As we were leaving the ship to go home, the cruise director commented that at least RCI was still better than Carnival. I'm not so sure of that. What I am sure if is that I'll be treating RCI just like Carnival from now on: I'll never go on another one, Read Less
Sail Date January 2018
My Best Friend actually choose this cruise for her birthday. All I can say is this was not an enjoyable experience. The ship rocked constantly for almost 24hrs.Could not sleep so uncomfortable. So happy I did not get the drink package. ... Read More
My Best Friend actually choose this cruise for her birthday. All I can say is this was not an enjoyable experience. The ship rocked constantly for almost 24hrs.Could not sleep so uncomfortable. So happy I did not get the drink package. Awful experience, sick for 2 days. Seeing people so sick throwing up all over the place is not how I envisioned my vacation.I will no longer sail again. Overall the staff was very nice & friendly, some language barriers here & there but for the most part they were very helpful, if they seen you looking a little lost. My housekeeper was very nice & he ensure we had what we needed, service with a smile always. The staff at dinner were very pleasant & knowledgeable about the menu, very professional, also ensuring you had what you needed. I didn't like that I was followed around at the photo place when I was looking for my photos that had been taking during dinner, I purchased 3 & was later told I didn't get the picture frame book because I took pictures of the picture I purchased. They also said my friend did it as well & she didn't have her phone out at all. Seem to be racial profiling to me. Every African American does not steal. Read Less
Sail Date September 2017
This was the worst vacation ever. The rooms are barely big enough to fit 2 even though its supposed to be a 4 person room. Then there was nothing to do!. Maybe I would've had fun if every event wasn't designed to sell me stuff ... Read More
This was the worst vacation ever. The rooms are barely big enough to fit 2 even though its supposed to be a 4 person room. Then there was nothing to do!. Maybe I would've had fun if every event wasn't designed to sell me stuff (News Flash: A watch sale is not an event!) And all the other events were designed for old people (Adult coloring? Really?!?! I could do that at home!) The event coordinator should be fired. And there was an extra fee for literally EVERYTHING! The food wasn't very good so I had to stick to eating mostly fruit. The ride was so bumpy getting there and going back that you could barely walk straight and EVERYONE was getting sick everywhere. I basically paid over $600 to spend 5 days in a tiny room on a boat. You could't pay me to get back on a Royal Caribbean cruise ship. Read Less
Sail Date September 2017
The days at sea were terrible for everyone and it set the mood for the rest of the cruise. The route we too cause the boat to rock so bad staff and customers were sick for days. On the bright side they handed out Dramamine pills like ... Read More
The days at sea were terrible for everyone and it set the mood for the rest of the cruise. The route we too cause the boat to rock so bad staff and customers were sick for days. On the bright side they handed out Dramamine pills like chicklets. Staff tried their best to play down how bad it was and keep a smile on and divert our attention to other things. The excursions and pools were closed most of the trip. The arcade has 5-6 machines don't waste your money on the arcade card. I got a refund. The Baltimore port was convenient, stateroom was adequate and food staff were great, but I could have gotten all that by staying home. I paid thousands for a bad jetski ride to a port that was shutdown. Entertainment and activities were average and prizes were very dull. If you do choose to go ask for Budi & Elosia in the main dining they provided what I would say was the highlight. Combined they provided a great dining service for out large group each meal. At the end of the cruise we all sat down and were very disappointed with our vacation and would think long and hard before using this cruise line or service again. Read Less
Sail Date September 2017
We were on a cruise Wedding to Bermuda. I had never been on a cruise before and was looking forward to this event for many reasons. 1) my sons Wedding - went off without a hitch, atmosphere was great food served at the Event was good, ... Read More
We were on a cruise Wedding to Bermuda. I had never been on a cruise before and was looking forward to this event for many reasons. 1) my sons Wedding - went off without a hitch, atmosphere was great food served at the Event was good, Bartenders were good, was second day. So my first cruise ever, to a place I have never been. Hopes and expectations were high, which became to be a disappointment. We decided we would go with the suite with all the extra amenities. I haven't had a vacation in years, so I would some pampering I guess you can call it. We were supposed to get priority pre-boarding, (it was just a side room, with some refreshments, then we were mixed in with all the other boarding passengers, no real pre-boarding if you will). We arrived at our suite, it was nice, being the first cruise i didn't know what to expect, but looking at the other cabin , we made right choice, Our house keeper was fantastic (Daniel), We bought the drink package because we had a mini bar in our suite, We ask him to stock it with some drinks, thinking we had drink package it would be included, WRONG @ $6 a coke, just saying, NO alcohol. Windjammer restaurant was at times so crowded I had to hold my food and drink in my hands until A table opened up. UGH. The pool bar was under staffed and had to wait 10-15 minutes for a drink. Not enough staff around the main pool either, ugh I really had high expectations due to the fact we had upgraded accommodations and the concierge package, just fell short of anything I have had at a resort type venue comparing package with same type of package. The pool someone threw up in and closed it for the majority of a day while in port, and they could no reopen until we set sail late that evening. So they had everyone go to the adult pool, which over whelmed that entire area. Which was smaller than the main pool area. The overall atmosphere of the crew NOT ALL MIND YOU, were they were just there and doing a job, some spoke, some just scurried by. My thoughts they were there to make it an experience. Dining in the Great Gatsby Dining area at table 406 Kameka and Aleksandra were truly there to cater to our dining needs. My mom was with us and is handicapped, she rides a scooter. The elevators were very slow at best. Read Less
Sail Date August 2017
My BIL chose this ship to celebrate his retirement. My sister, their 3 kids and their spouses and two grandbabies went, along with me, DH, our 2 sons and their fiancee/girlfriend. 16 of us altogether. Our two families cruised on ... Read More
My BIL chose this ship to celebrate his retirement. My sister, their 3 kids and their spouses and two grandbabies went, along with me, DH, our 2 sons and their fiancee/girlfriend. 16 of us altogether. Our two families cruised on Grandeur in Feb 2000 and this was our first time back on her in 17 years. The ship was in very good shape; we've all done many other cruises since 2000, some on RCCL and some on other lines, mostly on much larger ships (including Allure), so it was difficult to remember Grandeur clearly. We were pleasantly surprised. DH and I had been on Navigator in Feb '17 and didn't expect much, as we knew Grandeur was much smaller, but we found ourselves really liking some features of being on a much smaller ship. One of the unexpected pleasures was the ease with which we moved about. No one's cabin was far from anything! The MDR, WJ, spa, pools, theatre, etc were all nearby. There were more than enough seats for everyone at any venue. In the past, if we wanted to see a show, we'd head to the theatre about 15-20 minutes early to find a seat, but this wasn't necessary on Grandeur. Also, the theatre seating appeared very new and comfortable. The WJ was small! We ate there only a few times, preferring the MDR for most meals and all dinners. We met many interesting folks during breakfast and lunch in the MDR and due to the small size of the ship, met up with many of them during the cruise at Trivia, one of the bars, etc. Another benefit of a small ship was tendering and visiting Coco Cay. The ship emptied quickly with a minimal wait and the onshore picnic lunch was very nice; there weren't any long lines with people jostling all over. BTW, a seagull swooped down and stole a piece of suckling pig right off of my plate while I was still in the buffet area! The cruise will be a memorable one for us because we cruised with family (who live out of town). We enjoyed spending time with them. It was great to reprise our trip of 2000 with our (much larger) family. ONE BAD THING: The UPSELLING, particulary the first several days of the cruise, was WAY OVERDONE!!! When embarking, guests were obliged to run a gauntlet through the Centrum where barkers were stationed, pushing drink packages, spa treatments, extra dining venues, Internet package, you name it. The upsell continued into the MDR, with an upsell offered at each meal for the first several days, ie, get a Chops-type steak for only $10 extra, etc. After about the 1/2 way point, the upsell suddenly mostly stopped. (Yea!). I read reviews of Grandeur before this cruise and there were many complaints; there will always be something to complain about, but we chose to make this an enjoyable trip. It was a thoroughly relaxing, much-needed respite from our very stressful jobs and we came back feeling refreshed! Read Less
Sail Date June 2017
We chose this cruise based on the ports of call and that turned out to be the only good thing about our entire trip. Due to allergies we had very few choices for dinner and had to eat the same things over and over. We could not even go to ... Read More
We chose this cruise based on the ports of call and that turned out to be the only good thing about our entire trip. Due to allergies we had very few choices for dinner and had to eat the same things over and over. We could not even go to the buffet due to allergies. The life boats were used as tenders to get to and back from Bar Harbour and the crew took the wheelchair off the boat and left it at the dock, we had to make them go back for it and they never even apologized for doing it. Then upon returning to the ship the wheelchair was taken off the life boat put on the ship and just pushed away like it did not matter that there was someone who needed it and no one could even tell us where it was. I had to demand that soneone find it so that we could get back on the ship. Read Less
Sail Date June 2017
Attended a conference on board. No assistance with the equipment, only apologies about short staffing. Staffing was minimal. Slow service in the dining room. Calls to housekeeping staff were unanswered. Entertainment was marginal. My ... Read More
Attended a conference on board. No assistance with the equipment, only apologies about short staffing. Staffing was minimal. Slow service in the dining room. Calls to housekeeping staff were unanswered. Entertainment was marginal. My roommate and I both came down with flu symptoms that have lasted two weeks past disembarkment. Unable to see ship's Doctor, since there were so many people attempting to see the Doctor. Shore excursions were expensive and inadequate. The employees gave very poor directions. There appears to be mold in the ductal system. I started coughing and had a runny nose from the second day of the cruise. During the conference, the ship's staff kept opening the door to the conference room. The drinks were watered down. Overall the cruise was a nightmare. On disembarkment the staff was rude and did not appear to care. They just wanted us off the ship. The wait to get off the shift was too long. My luggage and equipment were damaged. Read Less
Sail Date May 2017
I chose this cruise to get away and relax with friends. It was horrible. Waited in the terminal for 3 hours, then left later then it should. The ship was dirty, especially the upper outside decks. The ship is old and they were ... Read More
I chose this cruise to get away and relax with friends. It was horrible. Waited in the terminal for 3 hours, then left later then it should. The ship was dirty, especially the upper outside decks. The ship is old and they were making repairs on it, so it was hard to relax with the grinding of tools. At night, the air conditioning went out, so it was hot and sticky for a few hours. Also at night I was awoken with the sound of the cabin workers cleaning and stocking carts. If you have food sensitivity, beware. See the chef at the windjammer and make sure your wait staff in the dining area knows too. They may get a little rude and agitated, but better safe than sorry. I got tired of explaining all the time, I am gluten free. When they got the food order done, it was delicious! Good LUCK! Read Less
Sail Date May 2017
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