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286 Royal Caribbean Baltimore Cruise Reviews

My mother, husband and two 17 year old twin boys and myself just got back yesterday from this cruise. The ship was supposedly given a makeover in 2012, but there were many things that shouldn't have been an issue if this was the case. ... Read More
My mother, husband and two 17 year old twin boys and myself just got back yesterday from this cruise. The ship was supposedly given a makeover in 2012, but there were many things that shouldn't have been an issue if this was the case. The first thing we noticed was, the large outdoor screen that they used for evening movies and daytime entertainment had large blackout rectangular bars in it, obscuring the picture. It made watching a movie very annoying--like a block of pixels were dead, only it moved around the screen. The second bit of inconvenience was, the top deck had railing that was missing, so a large section of it was blocked off. This made trying to use the track to jog very inconvenient. The windows looked like they'd never been cleaned since the ship was launched, and the dining room carpet looked as though it rarely got vacuumed. For the first three days of the cruise, the Windjammer restaurant was very crowded and it was difficult to get a table. If I did manage to procure a table from another family leaving, I could not get anyone to bus the table, even though the crew were sanding around not doing anything. In fact, one guy I asked, who was just standing at the dirty dish station gave me a dirty look as though I had some nerve asking him if he would bus the table. Halfway through the cruise, this changed because 600 people had come down with norovirus. Gee, go figure. Then dining did a complete 180. We were no longer allowed to take ANYTHING for ourselves, not even a box of cereal. They had people handing out everything, including butter, salt, pepper, creamers, everything. It was so annoying, because if they'd been more diligent to begin with, it wouldn't have happened. For that reason alone, I will never sail on that ship again. That was not the only place the crew was a let down. Organizing the port of call tours was a disaster. On the first port, people were lined up at the stairs, and the girl working that station would not let anyone off, even when the captain came over the intercom and announced we could disembark. I can't count how many people called her names, and then she wondered why. People just unhooked the rope and walked around her while she called us rude. We wondered if she was deaf, or did not speak english. In either case, she shouldn't have been stationed at that job. When we took a cruise several years ago on the Navigator, people just got off, and found their groups once off the ship. This ship attempted to organize people on the ship and let them off according to group. It was complete chaos because there simply wasn't enough room. It was a ridiculous way to handle this. In Key West, they assigned us times to get off the ship, according to tour. We utilized this procedure and found our group neglected once outside for almost an hour. No one knew the correct times for restaurants either. We had a suite and supposedly could dine for breakfast in the Italian restaurant. However the hours for this are not posted anywhere. And when we asked, not once, but three different occasions, we were told the wrong times--BY THE RESTAURANT STAFF. The last time was the return to Baltimore yesterday, and I think they just opened late. We were told 6:30, but when we arrived, they were not set up, and claimed they opened at 7. The food in the main dining room, the Great Gatsby, was fair. It was what I expected, not fantastic, but not bad either. I was promised a private table for 5, but when we showed up were seated at a table for 10. This would have been fine, had it not been for the one single traveler who was so obnoxious that both our group and the other party of 4 showed up the next morning asking for separate tables. We were accommodated with a separate table, but the service at that table was AWFUL! It was consistently 2 hours for every dinner. We were always the last to get a menu, the last to have their order taken, and the longest for it to be delivered. The last evening in the main dining room, we watched as the waitress spent 15 minutes laying out dessert spoons and serving water before entering the meal orders in the computer. She had three tables, and all three tables received poor service. It was only the second to the last night when the waitress and the guy that is supposed to handle refilling water and passing out butter that they became super friendly and eager to please. When she asked how we would rate her service when we received our email review did it become clear why she suddenly cared. Too little too late. The other issues were the amount of effort they put into trying to sell us extras. One day at lunch were were pressured to buy a cookbook and a tour of the galley, and I saw similar tactics at dinner as well. This was not a simple, "here is our cookbook, and a tour if you'd like," it was high pressure, stand over your table not taking no for an answer. It was truly obnoxious. The same thing happened when we got a massage. High pressure sales for massage oils for 200.00. Ridiculous. The gym is very small, which make the out of commission jogging track even more sorely missed. The other thing I don't get is, I had read that the entertainment was very good on this cruise, yet it was almost non existent on our sailing. I think there was one comedy act the first or second day. Other than that, it was mostly contests, and showing movies. It was quite dull. My other complaints don't really have anything to do with the cruise line; the weather was chilly most of the time--I think there were only 2-3 days that were actually warm enough for a bathing suit, the water is very rough sailing until you get down to Port Canaveral. I think it's the wrong time of year for these destinations--Key West, Port Canaveral, Nassau, and Coco Cay. The water was so cold at Coco Cay the boys asked to come back to the ship--and they can tolerate pretty cold water. Spending the day at Atlantis was probably the best day, but that was a little chilly as well. The Chops restaurant, and the Italian Restaurant, Giovanni's is ABSOLUTELY WORTH THE EXTRA MONEY. The service is very good, and the food is just fantastic. If you book as suite, I would take the extras with a grain of salt. They will tell you how worth it it is to pay the extra for a suite because you get all the extras, but the fact is, there really aren't much in the way of extras. If you need the space it's nice to have, but don't be lured into thinking you're going to get something for it in return. The whole, you have your own butler. Personally I don't think it's that big a deal (I mean why does anyone need their own personal valet anyway), I just don't like being told it's a perk when it's a lie. He did bring us a cheese plate on the third day, and filled our ice bag from coco cay for two days after. He was efficient, but twice forgot to leave a compass of the next days activities, and twice did not replenish the shampoo and soap. All in all, I would not do that itinerary again, nor that ship again. Read Less
Sail Date March 2014
As frequent cruisers with 24 cruises under our belts, we have always found the ships to be spotlessly clean--until our 3/28/14 sailing on Grandeur of the Seas. Since we had just recently sailed on this same ship in Nov, 2013, and found it ... Read More
As frequent cruisers with 24 cruises under our belts, we have always found the ships to be spotlessly clean--until our 3/28/14 sailing on Grandeur of the Seas. Since we had just recently sailed on this same ship in Nov, 2013, and found it to be clean and well run at that time (with a different captain and staff than was on our March cruise), we were quite surprised and disappointed when we found that not to be the case on this sailing. Dust on the tables and soiled carpet and stained bathroom floor I n our cabin, dirty looking carpets in the lounges and outside decks, and tables in the Windjammer Buffet which were cleaned with the swipe of a cloth that was used repeatedly to wipe off multiple tables. Therefore, it came as no surprise when we were told on Day 5 of an 8 day cruise that the ship was "sick" with approximately 40 cabins suffering with Norovirus. It was then that the ship went into clean-up mode--shampooing carpets, hosing down the decks, and sanitizing the Windjammer tables with antiseptic solution. The lack of care which we saw on this ship before the Norovirus is unacceptable and, although not the cause of the Norovirus, since passengers are the ones who initially bring it on the ship, certainly contributed to its spread. Other disappointments on this cruise included poor food choices in the Windjammer and Park Cafe and a very disorganized crew during our port stop to Cococay, Royal Caribbean's private island beach day. Beach chairs in short supply on Cococay required a one hour wait for a truck to arrive with more chairs. And a half hour wait in line on the island to obtain an over cooked, cold hamburger on a dried out stale roll, along with only water as a beverage--choice of plain or flavored water--left much to be desired. This was, indeed, a disappointing cruise on a ship in dire need of a captain and staff who were willing and able to run an efficient and clean ship. Read Less
Sail Date March 2014
After sailing on the Grandeur of the Seas, March 28 sailing, I called Kristin at corp. guest relations to let them know about all the problems we experienced. After a week she came back with the offer of $50 shipboard credit. WOW - what an ... Read More
After sailing on the Grandeur of the Seas, March 28 sailing, I called Kristin at corp. guest relations to let them know about all the problems we experienced. After a week she came back with the offer of $50 shipboard credit. WOW - what an insult! That didn't even cover one night of having to eat in Chops because the food was so bad in the dining room. For example - the beef stroganoff had a sweet red sauce. The steak (done medium) was so tough it couldn't be cut. Besides the food, we had problems with the front desk staff. Because we were eating dinner exclusively in the “paid” restaurants – and after one meal in Giovanni’s it was exclusively in Chops (which was excellent) - we didn’t want to pay tips in the dining room while tipping in the restaurant. One person at the front desk told my husband it wouldn’t be possible to adjust the tips and that they’d have to remove everything and we’d have to pay in cash. After talking it over with me he went back to the front desk and talked to Monica Alvarez who was able to adjust the tips perfectly as he’d originally requested. That should have been done with his first request. We also had a problem with our shore excursion to Atlantis. We had booked before getting on the ship and when we looked at the tickets there was a note on them that said the aquarium was under construction. I went to ask what exactly that meant and the guy at the shore excursion desk told me that it meant that part of the tour wouldn’t be happening. This was not mentioned anywhere before we got on the ship. We requested, and were given a refund for this excursion. When we got to Nassau, we took our own transportation to Atlantis, went to the aquarium and after asking about construction we were told it had been finished for over a month. I’m not sure why our shore excursion staff wouldn’t know that. We ended up buying a day pass and doing the tour for $10 less per person. We had a great time there – no thanks to the shore excursion staff. On Thursday morning of our cruise, about 7:30am, our stateroom filled with the smell of exhaust fumes. I told the cabin steward and he offered to send someone to fix the air conditioning. I told him that wasn’t the problem and the smell was gone but it was very disconcerting to wake up to that. I later found out that other staterooms had the same problem. The least bothersome, but still inconsiderate, problem was that they held the Crown and Anchor get together on the first port day, while most people were off the ship. We just hit platinum level and I feel that by doing that, the crew was discounting any passenger loyalty. The huge problem with our sailing was the Norovirus outbreak. While we didn’t personally get it, we were travelling with another couple and the husband did become very ill. That effectively put a damper on the last few days of our vacation. We were constantly reminded of the danger and stressed by the threat of becoming ill. That’s not the feeling we were looking for when we booked this cruise. As we were leaving the ship we saw all the cabin stewards dressed in what looked like haz-mat suits cleaning the staterooms. They knew it was a serious problem and that will always be my last memory of the Grandeur of the Seas and our really disappointing vacation.   Read Less
Sail Date March 2014
Just a brief synopsis of our recent 10 day cruise to the Western Caribbean aboard the Grandeur of the Seas. As a background traveling were myself and gf/partner both in our upper 30's and have numerous cruises under our belts; while I ... Read More
Just a brief synopsis of our recent 10 day cruise to the Western Caribbean aboard the Grandeur of the Seas. As a background traveling were myself and gf/partner both in our upper 30's and have numerous cruises under our belts; while I wouldn't consider ourselves foodies, we do enjoy a good meal. With that in mind, we rarely found a good meal on this trip. They were all ok, but between the dining room and Windjammer buffet, none of our meals were ever hot, or even very warm. They were all barely warm or even cool to the touch. But as I mentioned, since reviews are subjective, this was our feeling. Some of the meals were ok, some seemed bland to us; and the desserts were tasty. The cruise itself was enjoyable, the entertainment so-so; particularly the daily activities. Starting the cruise with 3 full sea days, this was surely lacking we felt; and between the two of us we knocked out 4 books during the voyage as this was our best option given not much else was going on, and this is including plenty of time for tanning!. For the evening shows, we had more fun watching Gina the sign language girl signing for a fellow passenger than we did some of the shows. She'd be rocking to the beat, signing away it was fun to watch, and the gentleman she was signing for, what fun it was to watch him partake in activities and congrats to him on winning 3rd place in the Belly Flop contest! The crowd was behind him 100%! The ports were good in Cozumel, Grand Cayman, Falmouth Jamaica and Labadee; we kind of wish one more port was added, maybe even removing Labadee from the itinerary, but we understand that is a cash cow for the cruiseline. Not enough seclusion or "privacy" for the type of sunning we prefer. The interior of the ship is in really nice shape, the exterior could use some paint touch ups. The crew while friendly, weren't over the top helpful. While there were plenty of older folks on board, there was a decent mix we felt, and more families than we expected which was fine. It was a nice enough cruise, wish this itinerary was offered leaving from NJ, closer to home, and a bigger ship in the Explorer. But it was nice; mission accomplished - we got our tan on and found some secluded beaches at the stops. Read Less
Sail Date March 2014
Disappointed again in the cruise lines begging for money; prices getting worse than airlines for every item; grandeur nice and small; maybe to small for 3 days cruising; room attendant not around too much; found clothes in 2 drawers from ... Read More
Disappointed again in the cruise lines begging for money; prices getting worse than airlines for every item; grandeur nice and small; maybe to small for 3 days cruising; room attendant not around too much; found clothes in 2 drawers from previous occupents;took a while to get them removed; needed soap during cruise and tissues; had to call for; toilet didn't always flush, had to call; phones antiquated; no flashing lights for a message; these are princess phones which are now collecters items; liquor store on board said lowest prices or we will refund the difference in price; we took a pcture on land for a lower price; they refused at first to give us our lousy 2.00 difference in price; finally a superviser gave it to us; we were told prior to booking we could not get a table for 4 in chops or Giovanni , only for 2; we called again on ship and got the tables and of course hardly anyone was eating in both restaurants before and after we left; food was ok here; dining room in great Gatsby was ok also , but a big letdown from years ago; ate in windjammer, most of time or at park café; service awful at our table in Gatsby; a 2 hour dinner every nite and finally switched to my time; much better, only 90 minutes here; ship was nicely refurbished; slot machines still old though, except for a few; cape liberty still easier to get in and out of; hopefully the quantum of seas makes up for the above; ports were nice; we went for them and not the ship; having cruised many times and a diamond member we are use to going with the flow; we do many cruises with rccl, celebrity, Europe river cruises and land trips abroad, so there is always a give and take; as I said, we just go with the flow; Read Less
Sail Date February 2014
This was our 5th Cruise and only 2nd Cruise on RCL and left from Baltimore on 08-Feb-2014. Only other RCL was on sister ship, Enchantment of the Seas. We booked this cruise at the last minute in hopes of getting away from the snow, so many ... Read More
This was our 5th Cruise and only 2nd Cruise on RCL and left from Baltimore on 08-Feb-2014. Only other RCL was on sister ship, Enchantment of the Seas. We booked this cruise at the last minute in hopes of getting away from the snow, so many options were not available. For instance, our only dining choice was second seating in the Great Gatsby dining room. We were originally provided with 8:30 pm dining but when we got on board, they changed the dining times for both 1st and 2nd seating in the Great Gatsby by 1/2 hour and we heard it was due to the age of the cruisers being senior citizens. The average age of the cruisers on this sailing was 65 and over. The food in the Great Gatsby was just average and nothing great. There were not very many healthy options and thank goodness our wait staff steered us away from any less than optimal choices that we made for entrees. The lobster tails looked very small than what we were used to but we did not order them. Our wait staff was very good and did whatever they could to please us. They mingled with us and seemed genuinely interested in our day. The musical performances were less than average for what we have seen. There were 3 comedians and 2 were good. One advantage of second seating dinner was that the early shows were not filled to capacity. The acrobatic shows in the Centrum were nice but the performances were very short. A big problem with a senior population on board was the saving of seats in the theaters, reserving of pool chairs with towels both on the main deck and in the solarium. Although there is a sign that says towels on chairs will be removed after 30 minutes of non-use we never saw any staff removing towels. Chairs would be reserved with towels around 9am in the morning and remain all day. I even took a photo and checked back hours later and found the same chairs unoccupied. On the cooler days the seniors would hog chairs in the solarium while they sat at tables to eat the Park Café food. The drink of the day was usually provided in a take home Glass and not plastic which was a nice souvenir and some days there were even plastic light up glasses to take home. I didn't feel like the bar staff was as pushy for me to get drinks like some other cruise company ships were. On day 4 of the cruise we did receive a letter from the Master letting us know that Norovirus was on the ship and they were starting enhanced cleaning procedures. We did see railings and door knobs being washed frequently in addition to frequent changing of the tongs in the Wind jammer during meals. They also didn't allow you in the dining rooms without a squirt of antibacterial spray. Read Less
Sail Date February 2014
This was our 3rd royal carribean cruise and our 5th total. There were 3 of us, myself, dh and ds (18) We loved the other 2 ships we were on but the Granduer was a different story. We stayed the night before at La Quinta inn because there ... Read More
This was our 3rd royal carribean cruise and our 5th total. There were 3 of us, myself, dh and ds (18) We loved the other 2 ships we were on but the Granduer was a different story. We stayed the night before at La Quinta inn because there was a snow storm coming and they were calling for up to 6 inches in delaware. The hotel was nice and it had free breakfast and a shuttle to the port. The shuttle was over booked and people had to sit on others laps or between the front seats. On the way back we had to wait almost 2 hours for the shuttle and again it was way over loaded. We did get the hotel to refund the difference for the shuttle but i would have rather not have been standing in the rain for 2 hours because we were told they would not be long. The check in was very fast and we were on board within 20 mins. The centrum was beautiful. We went to the windjammer for lunch to wait til our room was ready. It was a bit crowded but that was only one of 2 times we had trouble finding a seat. Lunch was good. I really like the pork snitzel ( I think I spelled that right) After lunch we decided to check out our room. We had 7069 large interior room. The third bed was a pulldown. The room was a sidways room. The door was not at the end but right at the bottom of the bed. This is the first time I had and interior that was configured this way. It really made the room seem even smaller. Also anyone that was walking past could see right at you when you were laying there. It says your luggage will fit under the bed and we did that on the other 2 RCCL cruises but only the smaller luggage would fit. This really junked up the room. Our room steward never introduced himself and was not very friendly. This was so different from the other stewards we had and put a damper on the cruise. He even got snappy at us 2 times. One time it was because we came back while he was cleaning and we wanted to change into out swimsuits for a trip to the hot tub. He just glared at us for like a min and made me fell like i was tresspassing. then i guess since we didnt just run back out the door he snappily said "I guess i will have to come back later." I was a bit stunned. I have walked into rooms before that were being cleaned and the steward was always pleasent and never snappy. They just asked how long we would be and then told us they would come back. The only reason we knew his name is because DH hunted him down and asked him. If he said more that 25 words all week to me I would have been shocked. Could he have been having a bad week? maybe, I dont know. The pull man bed was nice because it didnt squeak. We had one on a carnval cruise that squeaked all night long. The beds were ok but not the best. We had filled out the special needs form for a fridge for diabeties meds and it was not there when we arrived. They came up within an hour once we called. The shower overflowed twice and flooded the bathroom floor. The steward seemed put out that we used all the towels to mop it up. Im sorry but my teen age son did his best and was afraid the water would damage the floor so he used what he had on hand. The maintance guy came up the next day to fix it. It worked better after that but you still had to be careful not to shower to long. We did not smell the mystery small anywhere on the ship. Some of the public bathrooms wouldnt flush all the time. Most of our luggage came up by dinner time but DS's large luggage was not. We went to customer service desk to report it was missing after 8pm as was stated on the compass. After a short hunt the luggage was found!!!!! One of my main complaints besides the Steward was there was only one 18-20 event on the compass all week. DS was so bored. The arcade was a joke. it had 3 games and 3 claw/prize type games. They got rid of the nice arcade. They took 1/4 of the teen lounge and walled it off for the new arrcade and put babies in the old arcade spot. I would rather they just got rid of the arcade. We knew that this age is a hard one but really only 1 event and that was on the first night. I even spoke with the activities director and he said he would look into it. Nothing ever came of it. The other problem that occured very frequently was there was not enough seating for the events unless they were in the theater. The ariel show is a great concept but there is maybe 50 seats on the lower level and maybe another 50 on the next 2. And you have to move your chair over for at least half of them. Customers moving furniture is not safe or a WOW factor. So you have 100 seats for over 1000 people, You do the math, The seats would fill up 45 mins before the show. There was standing room around the balconies up to floor 8 so that added maybe room for 50 more. The shows were not impressive from the 7th and 8th floor because you are above them. The concept is good but maybe they need more shows so everyone gets a chance to enjoy. They used the centrum for more shows too that would have been better in the theater. Battle of the sexes was there and so was the thriller zombie dance. I really thought the thriller dance was awesome because it was the passengers doing it. They practiced all week and then on the last night they were made up like zombies. We were unable to see quest due to again being in a lounge and not the theater. Alot of people were complaining due to no seating. We went on oasis and never had a problem with not being able to see a show because of to many people. If 6000 poeple are not an issue then you think Granduer could do it too. I think they took away a lot of space to add the pay extra resturants. They are ok for some but you shoud not take away from everyone. We didnt do any of them, I like the Dinning room and windjammer and have no need to go to another place. The Food in the dinning room was good, My favorite was chicken cordon blue. The chilled soups were really tasty too. The comedian they had on the first night was really great. He also did a late night show that i was to tired for but DH said it was also good, The juggler was just ok and the other entertainment was so-so or boring. I talked to 2 different people that said they fell asleep duing the dancing show and others said it was so boring/ I didnt watch it though so this is just what i heard. If you liked to eat and thats all you came on the ship for this is the cruise for you. But if you were looking to be WOWed and have something to brag to everyone back home about this was not the cruise. I actually read 6 whole books. There was not much else that I was interested in. I did do some trivia but again there wasnt enough seating and people had to sit on the floor. They had different dance lessons on a few days, Hot tube was nice and the solerium pool was nice. The only place to get food late (after 10pm) at night was in the adult area so kids were in and out of there. Kind of ruins the adult part of adult area. They did get the new coke freestyle machines. There are 4 in the windjammer and one on next to ben and jerrys. They make 120 flavor of soda and you get a cup with a microchip that activates the machine. They are really good for choices. They were out of order quite alot because they didnt have enough syrup. We had to skip coco key due to the weather . This was done for saftey's sake so cant complain about that, The times for Nassau was late. 1pm to midnight. there really was nothing to do that late so we just had dinner at hardrock cafe and then went back to the ship. We did the conch train in key west. Very informative and you really get to see alot from the train and after you do one loop you can then get off at a few stops if you wanted to see something closer. We did the Aquarium. Its not very big. you can finish it all in about 30 mins. But i like that kind of thing so i think it was my favorite part. The only complaint on the conch train is it was raining and you get soaked. Next time i am going to do the trolley because it had windows you could close. Disembarktion was quick and painless. I was very dissapointed because I expected and was used to so much more from Royal. I actually have this same cruise booked for jan 31th to go with a girl from work. If we werent already in the penalty phase I would just cancel it and stay home. I hope i get a better steward.   Read Less
Sail Date January 2014
Having been on numerous cruises, this was a disappointment in many ways. Although this is one of the lines older ships that had undergone extensive renovations, I was expecting more. Much has been done to the public areas yet little has ... Read More
Having been on numerous cruises, this was a disappointment in many ways. Although this is one of the lines older ships that had undergone extensive renovations, I was expecting more. Much has been done to the public areas yet little has been done to the rooms. Our room was well maintained and clean yet the mattress did not appear to be sitting on box spring which made getting up from the bed difficult. The embarkation was very smooth yet since the cabins were not ready for use, almost everyone was crowded into the Windjammer Café on deck 9. The crew did their jobs well yet did not go beyond what one would expect. We took an excursion in Nassau and were assured that a van with a lift would be at the ship. It was not an the van was found approximately five blocks away. The Centrum is being used more extensively, yet seating in this area is very limited. The food and the service were good, even if somewhat uneven. Many times, a good film was shown yet it was frequently outside rather than in the theatre. In spite the things noted. we found this to have been an enjoyable vacation. Read Less
Sail Date January 2014
The Good: oh so convenient. An easy hour drive from northern VA, no planes to deal with, parking right next to terminal. Easiest embarkation and disembarkation ever! The staff, almost without exception. Everyone was wonderful, smiling, ... Read More
The Good: oh so convenient. An easy hour drive from northern VA, no planes to deal with, parking right next to terminal. Easiest embarkation and disembarkation ever! The staff, almost without exception. Everyone was wonderful, smiling, helpful throughout our trip The Bad: The size. Yes, some love these smaller ships, and they are nice for meeting others, but unless you're really into Bingo, port shopping talks or the casino, you will find yourself spending the entire day by the pool. ( okay, not necessarily a bad thing, but...) The food. The MDR was okay, the Windjammer was horrible. Same stuff every day...the one day they didn't have pork at the carving station they instead had the driest piece of brisket I've ever had. Stick with Park Cafe or Tutti salad in MDR for lunch. The pricing. Yes, if you live in the mid-Atlantic you'll save the airfare and hotel, but even factored in its often still significantly cheaper to sail out of Florida. The cabins. We were aft JS, which we did for the double points and aft balcony only. Don't expect the same size JS as on other ships...really our JS was about the size of the D1 on FOS. You won't get the walk- in closet. Also, the legendary plumbing problems -- can't even begin to count the number of times we had to call for a toilet that wouldn't flush ( and no, we never tried yo flush any contraband). The CD: I know lots of people love Ricky and Darryl, but to me they didn't hold a candle to some of the others I've seen. Their shtick got old after a while, and I really didn't think they were fun or funny. In sum: unless we get a great deal and/or need a last-minute getaway, we'll stick to the Florida ships (with the possible exception of Quantum/Anthem). Yes, it was a cruise, which always beats a day at home, but think there are much better choices out there. Read Less
Sail Date January 2014
The Grandeur of the Seas is an older ship, but with her renovations, both before the fire of 2013, and after, she is beautiful. After having sailed on Adventure of the Seas, the difference in size and amenities was a little off-putting. ... Read More
The Grandeur of the Seas is an older ship, but with her renovations, both before the fire of 2013, and after, she is beautiful. After having sailed on Adventure of the Seas, the difference in size and amenities was a little off-putting. Our itinerary was six sea days and four port days. For someone with motion sickness tendencies, like myself and my daughter, sea days are not favorites. We were both pretty sick, but dealt with it the best we could. Bonine was our friend. Honestly, though, the ship rocked pretty heavily during the sea days on the front half of the trip. Returning to Baltimore wasn't so bad, and the last day, the seas were positively glassy. Our room, 3154 was a large oceanview stateroom, with two Pullman beds. We traveled with our two teenaged children. Four adult (sized) people in one room, with enough belongings for a ten night cruise was cramped, and I will be looking into connecting rooms if we sail together again. We did hear a lot of noise in our cabin, from bumps and bangs, to rattling from one of the Pullman beds. I actually left the room in the middle of the night one night and went to Guest Services to complain about the rattle. It was so loud that I couldn't sleep. It was then that I realized the entire boat was groaning and creaking from the rough seas. The next day there was a rag stuffed between the bed and the wall, to prevent the noise. It was enough to quiet it, so I was thankful. Christmas was the first full day on Grandeur, and Santa showed up to see all the children. He even delivered age-appropriate gifts, which was nice. I have heard there were over 500 children aboard, but I don't know the accuracy of that figure. I know parents were glad their kids had a visit from the North Pole. Dinner in the MDR was just okay. RCI has ceased offering a different variety of bread each night, and we ended up eating the same bread every night. Not a problem for me, but I did hear several complaints. One thing sadly lacking was decent tea. I don't know the brand of what was offered, but it used to be Lipton, and we really didn't like what they had. Funny thing, though, the new kind of tea was stored in the old Lipton boxes, so we knew we weren't imagining the fact that they used to serve Lipton. Fortunately, I had about 15 bags with me, which we stretched until we visited San Juan and bought a box there. Gotta have Lipton tea. ;) Meanwhile, service was decent to good, depending upon which waiter I'm rating. Our waiter was fair. Disappeared a few times, which made our assistant waiter run her legs off. But she was amazing, and we loved her. She went out of her way many times for us, and deserved the extra tip we gave her. As I stated, the food was just.... meh. I'm an exceptionally good cook, and I don't really get all excited about cruise food, as others do, so I chalked it up to that.The Windjammer, on the other hand, was pretty nasty, most of the time. It didn't take me long to switch to the MDR for breakfast and the Park Cafe for lunch and any other snack-time needs. We never visited a specialty restaurant. I am a scrimper, and try not to spend more on food than I get with my cruise ticket. The kids were delighted to find the Coke Freestyle machines aboard, and purchased their own drink packages. The cups have a chip embedded in the base to activate the machines. Honestly, I wasn't impressed with the cups. They had all the quality of a Walmart find, which is fine, if you're shopping at Walmart. My son's cup was stolen from right next to him in the teen lounge. When he said something to the bartender where he bought the cup, he was told that there was a $10 replacement fee. He declined, which meant he was limited to whatever soft drinks he could get at the bar and at dinner. It wasn't a problem, but he opted to not pay the $10. A couple days later, he mentioned it to a different bar tender, who pulled a new one out and gave it to him for nothing. Another note about the teen lounge: There isn't really much supervision. There are a few planned activities, but with sporadic participation, it's difficult to pull off some of them. Meanwhile, my son was picked on and heckled incessantly by another teen in the room. My daughter mentioned it to me in passing, but I didn't realize the scope of the situation until a few days later, when she was just about ready to slap the kid bullying her brother. My son never said a word. The next day we went to the teen lounge and let the man in charge know what was going on and he said he'd notify his manager. Honestly, I stewed about it for a few hours until my DD again told us the kid was still at it. That's when we went to Guest Services. They called security and we filed a report. Security asked if we wanted to press charges, but we declined, giving the family a warning that we would do so, if it happened again. By the time we got back to our room, the phone was ringing. Security was calling to tell us that the bully and his parents were contacted and he would not be allowed in the teen lounge anymore. The parents actually disciplined him. I was shocked. He was not at the New Years Eve party. I was very pleased at the seriousness with which security handled the situation. Bullying is rampant in every society, but it is getting attention and people are trying to snuff it out, where possible. Kudos to RCI for stamping out bullying on their ships. The child was eventually allowed to return to the teen lounge, with a stern warning to behave, which was fine with us. He did corner my son and let him know that the only reason he was being nice was because my son was a snitch. My son didn't even answer. Labadee was our first stop. By the time we got there, the head cold that was compounding my sea sickness was nearly gone. A day of sun, sea, and sand was just what the doctor ordered. The perfect day was everything I hoped and dreamed. I didn't do any of the optional activities, choosing to set up a chair under a palm on Columbus Cove, instead. My DH and DS enjoyed the roller coaster twice while I read a book to DD on rafts in the Cove. Lunch was pretty good, actually: burgers, hot dogs, BBQ ribs, and plenty of sides. We enjoyed walking through the Artisans Marketplace, and got tickled with every vendor telling us "no pressure! You look for free! Let me show you something I made!" Of course, most of the wares were duplicates of the booths all around, but I did find a lovely bowl with salad forks, which I love. I suspect I paid too much for it, but it was a fun experience. San Juan was our second port. We didn't dock until 2:00, and we were there until 10. We didn't do anything more than wander around Old San Juan and do a little shopping. I found a beautiful bracelet of Larimar, which I bought to match a pair of earrings I bought in St. Croix a few years ago. My husband got a couple hats, and we bought tea bags at Walgreens. This was the night of the first aerial show in the Centrum. I expected it to be pretty long, but it was over in about 15 minutes. It was lovely, but there really isn't room for everyone who would like to see it, to watch it. They do each show twice, but it was just a crowded mess. St. Thomas was the next stop, and we grabbed a cab to Red Hook and took the ferry to St. John. Another cab ride, and we arrived at the beautiful Trunk Bay. We enjoyed the snorkel trail and the sand, which is the finest powder I have ever felt. It was so fine it didn't feel like grains at all. Soft and white, which was the perfect compliment to the turquoise water. It cost us a little over $50 per person to go snorkel Trunk Bay, and that includes cabs, ferry and entrance fee to the beach. Our last port was St. Martin. I wanted the last day of port hopping to be the best, so I booked us on a speed boat tour of the island. I booked through Captain Bob Cass, who was very diligent to answer my emails. We booked rather last minute, and ended up on a boat captained by Captain Michael. He was a delightful man, who took great care of us. All told, there were eleven passengers on his boat, with four being my family. He had soft drinks, water, and beer for us, of which we could have as much as we wanted. We were warned that the wind was making the sea rough and we would experience a bumpy ride, but we went anyway. I was shocked at how smooth it was, in spite of the warning. We cruised around toward Creole Rock and then through the harbor and under the bridge that divides the Dutch and French sides. When we got to the Atlantic side of the island, we realized that we hadn't seen the bumpiness yet. We had a blast. We visited Tintamarre Island and saw sea turtles, then lunched at Pinel Island, watched jumbo jets fly over Maho Beach, and saw some of the most expensive yachts in the world. What a great day! New Years Eve on the Grandeur was very festive. Champagne was offered free and giant balloon drops were in place. The countdown was so much fun! When we got to ONE!!! HAPPY NEW YEAR!!!! The strings were pulled on the balloon drop bags and only one (of two) opened. It was hilarious to watch the staff scramble to release the trapped balloons. A good time was had by all. As for headliner shows, we didn't make it to many, but we did go see the one that was a tribute to iconic music artists of the 60's, 70's, 80's, and 90's. Not bad, but not great. I expected better from RCI.The singers were just average. Honestly, I enjoyed the singers they had in the Centrum better, most of the time. There was some really beautiful music playing in the Centrum nearly all the time. We also went to the Tango show, which was stunning. My husband and I were inspired to do the tango lessons the next day. Beautiful, beautiful dancing! All cruise long, Thriller dance lessons were being held, and the face painter of the ship invited me to help paint the dancers as zombies the night of the performance. I didn't have my whole professional kit, but I had enough supplies to join in and we had a blast painting everyone. They rocked the dance and I can say I had a special part of it. There was a late night chocolate buffet in the Centrum on the next-to-last night of the cruise. When we arrived, the line was already the length of the ship, running down the corridor of the fourth floor. I'm sure non-partakers, who were already in their staterooms were thrilled to have people lined up outside their doors. It became apparent about halfway through that they underestimated participation and were running out of food. The single line was painfully slow and people were piling plates high with no thought of others coming behind. By the time I got to the food, there was no more fruit to be had. The chef in charge promised there would be fruit and chocolate at my dinner place the next night. That fell through the cracks, but our head waiter jumped on it the next night and brought some to us. All in all, The Grandeur was a lovely boat, but there aren't many things to do on her. The shops were typical, and the pool standard. I think next time we will look for a larger boat with fewer sea days. Read Less
Sail Date December 2013
We really love Bermuda and a cruise is the cheapest way to travel there. This was our sixth visit to Bermuda This was my 24th cruise and probably almost my last cruise - three of our previous cruises were on RCCI. Previous Cruises: (for ... Read More
We really love Bermuda and a cruise is the cheapest way to travel there. This was our sixth visit to Bermuda This was my 24th cruise and probably almost my last cruise - three of our previous cruises were on RCCI. Previous Cruises: (for me - age 75 at the start of the cruise ) Travel to embarkation Port and Hotel information We drove up to the port a day in advance and stayed at the Hampton Inn in Linthicum. All Hampton Inns, have a free breakfast and free wi-fi. We had the cruise package which included free parking for the week (don't try this at the inner harbor Hampton Inn as they don't have free parking, but the one at the airport does) and a shuttle to and from the port. I like the Hampton Inn and the cruise package worked (as my husband said) "Like a charm". Embarkation: Usually Port Maryland is a very nice port to cruise from, but this time it was less satisfactory. They made Bob give them his little tiny pen knife. Why I don't know since the ship is fully equipped with steak knives should one wish to hijack the ship with a knife. They also made him dump the water out of one of the water bottles (but only one of the four). They wanded me but I could have had a dozen knives in my pocketbook because they did not look at that. Wheelchairs boarded at deck one, but since I had a powered vehicle, I had to go up the ramp, but the scooter didn't have any problem with this. We were on before we could go to our room, and also before the Windjammer was open (lack of schedule coordination). The lifeboat drill directions were on the TV, but they did not say whether we needed to bring our life jackets. The cruise director did say eventually that we did not need them, but since the announcements didn't go into the cabin, I had to be alert to open the cabin door so we could hear what he was saying. The scooter could get out on the Promenade deck for the drill, but they put me back against the wall so I couldn't see anything. And I had to lift the scooter over the threshold to get off the promenade deck because it was too steep in that direction. We had a nice sail down the bay and two of the Baltimore news helicopters (WjZ and WBAL) flew over the ship as we were leaving. Ship information. We have been on Grandeur before. Since the refurbishment, the decor was less depressing. The cruise left Friday about 4 pm and got to Bermuda about 3 pm on Sunday. The weather going over was somewhat rough and the pool was closed. We had to be back on the ship by 3:30 on Tuesday. It was also expected to be rough on the way back, but it wasn't so bad. The captain's announcements were very hard to understand. They had the photographer set up in the elevator area. This made if very difficult for people in wheelchairs, walkers, canes and scooters to get to the elevators. There should be some other place to put her so that she isn't in the way. Activities. We did not do any activities except for the cruise critics meeting. The cruise director running it did not have us get up an introduce ourselves so that we could identify others in the group by sight. Because it was rough weather we couldn't circulate that much because it was difficult to walk, but we could at least have said our names. We did have name tags and drnks and there was a raffle. Service - The waiters at our table for dinner did a good job of taking care of us. Our cabin steward was also good. But the service in the Windjammer was absolutely abysymal. Since I can't stand very long without pain, I use a scooter, and in only two instances did someone offer to help me (and one of those times wasn't in the Windjammer but was at lunch in the Great Gatsby dining room.) It is not possible to hold a plate and a drink or a cup of soup and still steer a scooter. Some people just defaulted to having the person traveling with them bring them their food. But I like to look at the food first to decide what I want, and I don't want my husband to have to wait on me. He shouldn't have to do that - he has to do enough of that as it is. Also the labels were too high for me or even a shorter person to see them. One lady said she had to ask her husband if she couldn't see them by standing on her tiptoes. The other problem was the TV. It was a nice flat screen TV, but the channel with the bow camera and the ship information was out of focus for the whole cruise. Also there was very little to watch on the TV. There were about four foreign language channels, another five channels advertising RCCI cruises or excursions or shops, and then International CNN and International HNN, a cartoon channel, and re-runs of Seinfeld, Friends and the Big Bang Theory. This meant that we could not get any US news or even US weather. The weather report on HNN didn't even have the temperatures for Washington D.C. We had a little piece of paper which told us what discounts our level of Crown & Anchor were entitled to. The only one I was interested in was the internet. I had to go to the computer cafe to sign in, and then configure my computer to use the RCCI wi-fi (which I could use in the cabin - and the internet was fairly fast). The $400 package was 25 cents a minute, and I was entitled to a discount if I signed up on the first day. But there was no way I could tell if they had given it to me or not until I got my final bill. Dining - we had a a lovely group of people to eat dinner with and our dining steward's birthday was the same as mine (Monday) but she was 50 years younger. I felt that the seating of people at breakfast and lunch was slow and inefficient, and also that service in the dining room tended to be slow. The food was good, but I thought the extra price items on the menu were ridiculous and we did not get any. Nor did we go to any of the extra price restaurants. I like to drink cranberry juice and I know that Grandeur doesn't have it, so I brought my own with me. Disembarkation - the disembarkation lecture was on the TV, but failed to mention what time we have to vacate the cabin. We got our luggage tags on the last day. I do not know how they assign the times, but we were to get off at 8:10. It went smoothly - Bob got his pen knife back, and our shuttle took us back to our car. Summary: We went on this cruise because we love to go to Bermuda and it is cheaper to do it on a ship than it is to fly and stay on land. Also it is most convenient to leave from Baltimore. Currently the only way we can do this is to sail on Grandeur of the Seas.   Read Less
Sail Date November 2013
This was a 10 night cruise over Thanksgiving. This was my first cruise with Royal Caribbean. (Previously, I had been on cruises with Norwegian, Celebrity and Carnival). I had a great time and experience on all my other cruises, but not on ... Read More
This was a 10 night cruise over Thanksgiving. This was my first cruise with Royal Caribbean. (Previously, I had been on cruises with Norwegian, Celebrity and Carnival). I had a great time and experience on all my other cruises, but not on Grandeur of the Seas or with Royal Caribbean. Things to know before booking with Royal Caribbean/Grandeur of Seas: 1. Toilets do not flush properly in either the rooms or in the common areas....a common occurrence experienced by many. (While others have commented about bad odors, we did not experience bad odors in the common areas despite the problems with the toilets). I thought the common bathrooms were kept clean, 2, The elevators work very inconsistently....OFTEN skipping over the 7th floor. Many were complaining about this issue and it was never corrected. It is an older ship. Be warned it you need to rely on elevator access. We ended up walking a lot of stairs. 3. There is a nice feature of having electronic boards by the elevators that told you about daily activities. However, these electronic boards were incorrect at times, sending you on a wild goose chase to find the proper floor or location of an activity. 4. This ship was improperly managed on so many different levels. For Puerto Rico, the ship made an announcement that it was time for people to come down to get off at this port. Rather than letting people of, they kept us trapped like sardines for a long time with NO INFO. When I finally asked for info, the Royal Caribbean employee told us that they are getting off people on tours first, and hence that is why we are packed in like sardines without moving. When I made the suggestion, that next time they should let all the tour people off before making the announcement for everyone to come down, he told me no announcement was made! Well a couple hundred of my sardine friends, assured him that the announcement was made! 5. This cruise was on Thanksgiving. The ship ran out of Turkey and pumpkin pie early in the evening. They knew it was Thanksgiving and should have planned food accordingly. A bid disappointment. 6. SHOPPING ON THE SHIP: BE WARE: I purchased a piece of costume jewelry for $40. The Royal Caribbean salesperson, threw down the receipt and said sign here....Well I actually took the time to read my receipt and the Royal Caribbean Salesperson added in a tip for $29.97!!!!!! Imagine all those who just sign quick without reading. 7. My husband bought a bottle of rum in Labadee. Royal Caribbean holds it until the end of the cruise and then it is supposed to end up back in your room. Well it was never delivered to us in our room as promised. When we called to inquire, Royal Caribbean told us it was lost! My husband was upset because it was a unique kind of rum with a cool bottle. Royal Caribbean did in fact give us a different bottle of rum in the end. 8. KIDS CLUB - Wonderful, and safe! Daughter LOVED it! They have great hours for the kids club compared to other ships. Can not rave enough about the kids club. 9. Pool. The outside pool is either 1 foot deep or 5.6 feet deep. If you are shorter, you can not stand in this pool . 10. Captain - The captain on this ship was consistently wrong about the weather and overall they did not provide us with information when we went through waves up to 40 feet high and winds of up to 90 mph. Everyone was sick (including crew for about 24 hours) Captain advised the bad weather would get better by 6 pm....but it did not get better until 6 am! 11. My TIme Dining: This is not on your time....like on Norwegian...It is either 5:30 pm or 7 pm. or after 8 pm. If you go to the 7 pm dining you will likely miss shows as it takes about 1.5-2 hours in the restaurant. 12. No picture at all in our cabin. 13. Food: Food overall was pretty good. Waiters work so hard! No good dessert on the entire ship, which was a shock! 14. Lack of staff: In comparison to other cruise ships, there was a lack of staff here. The tables by the pool constantly had dirty dishes on them from prior guests. Overall, there was nothing Grand or Royal about this vacation....A big disappointment! Be warned, there are much better ships and cruise lines!   Read Less
Sail Date November 2013
Solo cruiser, 50-ish female here. This was my 10th cruise, and my first was as a child, in 1970, so I remember the good old days of cruising. Let me start by saying that dinner in the Main Dining Room is one of my favorite things about ... Read More
Solo cruiser, 50-ish female here. This was my 10th cruise, and my first was as a child, in 1970, so I remember the good old days of cruising. Let me start by saying that dinner in the Main Dining Room is one of my favorite things about cruising. Sadly, that's where RCI let me down the most. The MDR service/food was bad. We had a table of 10, table #305. Our waiter was Densta a.k.a. Maxwell. Food that was supposed to be hot was often served lukewarm, at best. If we sent it back, the replacement dish was sometimes lukewarm, as well. I suspect some of the food wasn't hot when it left the kitchen, as was the case with mashed potatoes in a ceramic dish. It was assumed by the waiter, head waiter, and even the chef, that if the dish was hot, the food in it was hot. It wasn't until the guest had them actually taste or touch the mashed potatoes that they realized the food was not hot. They should be using food thermometers in the kitchen to make sure they put out hot food! Another problem was that Densta did not seem up to the task of serving a large table. He seemed scattered and disorganized, and after he brought the food out from the kitchen, he kept lifting the lids from the same dishes multiple times before serving them to the correct guest. This probably contributed to the food losing heat before being served. After we'd complained up the chain about the cold food problems, Densta started putting a dish in front of a guest, then saying, "Try it. Is it hot?" with each dish, with each course, over and over again. If we said it wasn't, he'd say he'd get a replacement, but it would take so long for the replacement to come (and by then we had no faith that it would be any hotter), that often, we didn't want a replacement. If we declined, he'd insist, several times. We had to resort to sternly saying, "I don't want it!" before he would let it go. This exchange became maddening, and we couldn't enjoy our dinnertime conversations without the constant, frustrating interruptions. I know he wanted to make it right, but he took it too far. ONE "are you sure?" would have been enough. We started ordering multiple dishes for each course, hoping at least one of them would be edible, so we wouldn't have to wait for a replacement. We informed the Maitre D', Santana, of the cold food problem early in the 10-day cruise, but the problem was never solved, and we were not satisfied by the end of the cruise. The waiter blamed the kitchen. The chef blamed the waiter. Food was still being served cold on the last night of the cruise! We were told by Santana that we were sitting too far from the kitchen, and we could move to a closer table. If that was the case, then everyone at the outer edge of the dining room should have been complaining of cold food, too. Maybe they were, and we just didn't know about it. We declined to move, because that suggestion was ridiculous. There was no reason we shouldn't be able to get hot food anywhere in the dining room. The head chef offered us tickets to a "special" galley tour at 2pm the next day. He suggested we arrive by 1:45 so we could go in first. Well, we found out we weren't special guests, at all. By 1:15, there was a long line of people wrapped around the Centrum area waiting to go on the tour. No thanks. Santana comped us wine with dinner one night, but that didn't make up for the disappointing food and service throughout the cruise. This was only my second cruise with RCI. Last year, I sailed on the Enchantment, and my food in the MDR was always hot and delicious, and my waitstaff was always courteous and helpful. So this experience on the Grandeur was a huge disappointment. The food in the Windjammer was always hit-or-miss. I'd just try a little of everything until I found something that was hot, tasted okay, and wasn't dried out/overcooked. I only went there if there were no other options. On the first day, I inquired at Cafe Lattitudes whether the pastries were complimentary. I was told, erroneously, they they were free with the purchase of a beverage or ice cream. On another day, I had missed breakfast, so I stopped there for a pastry. I asked for an almond croissant. It was cold and hard, right out of the refrigerator. I asked if they could heat it up. They had no way to do so. Who wants cold, hard pastries?? Put a microwave or toaster oven in there! The best food on the ship, on this cruise, was found in the Park Cafe in the solarium. The roast beef sandwiches at lunch were always wonderful! The bagel bar, salad bar, fruit and chips, as well as desserts, were a welcome alternative, and it was less crowded than the Windjammer. I just wish it was open all day without closures. I guess the upside of my food experiences on this cruise is that I didn't gain much weight. Entertainment: This was the best thing RCI did for me on this cruise. I really enjoyed most of the shows. The staff singers and dancers were the best I've seen on a cruise ship. "Tango Argentina" was excellent, and I was impressed that the staff dancers were able to learn their routines during one week and perform so well. The show went on about 20 minutes longer than I felt necessary, but it was good. The acrobatic acts in the Centrum were lovely. The "Two Funny Guys" weren't terribly funny, more like two somewhat humorous guys. A name change would avoid over-hyping their abilities. There was one truly disappointing act, "The Divas of Motown". They really needed to stick to singing the songs the way we remember them, instead of engaging in vocal histrionics as if they're auditioning for a recording contract. Public spaces: I enjoy playing cards and boardgames, particularly during sea days. On this cruise, I saw that many others also enjoy doing so. But finding space to play, with high enough/large enough tables and good lighting, was very difficult. The solarium was okay, but it got really hot and humid in there. In the Centrum and the Schooner Bar, the tables and lighting were not the greatest. I felt like it was rude to the entertainer and bar staff for us to play in there, but sometimes it was the only alternative. I asked Guest Services about using a conference room, but I was told they were fully booked. I know RCI wants to monetize every inch of the ship, but a gameroom would be nice. Cheaters at trivia: I love to compete at trivia. IMO, they should be about who "just happens to know" the answers, through their education or life experience. It is such a disappointment that each session is won by someone who is, IMO, cheating. These players are clearly familiar with these questions and answers from prior cruises. They are even sitting there shamelessly writing down the questions and answers for use on future cruises. Do they really think we believe they just happen to know ALL the answers? They don't look smart, they look extremely LAME. That they would cheat others out of the opportunity to honestly win cheap plastic prizes shows how lame they are. In spite of the problems, I enjoyed myself. I met lots of nice people, and had interesting conversations. I had wonderful tablemates in the MDR (that I met here on Cruise Critic in the roll call!). Several of us played board games and card games daily, and that was a lot of fun. I was able to relax and laugh with them, and without that, this cruise might have been a downer. Get it together, RCI!! Read Less
Sail Date November 2013
My wife and I (Caribbean Cruise Bums) set sail on November 26, 2013 out of Baltimore. We arrived early in Baltimore to spend a day in the Inner Harbor, normally a lovely place. We expected cool temperatures but it was cold (low teens). ... Read More
My wife and I (Caribbean Cruise Bums) set sail on November 26, 2013 out of Baltimore. We arrived early in Baltimore to spend a day in the Inner Harbor, normally a lovely place. We expected cool temperatures but it was cold (low teens). When we departed on Grandeur Of The Seas, it was raining. As we exited the harbor into open seas, I could tell by the white caps that it could be fun (as in rocking & rolling). I am retired from the Navy and spent many months at sea in all types of conditions. As we headed south around the cape on day 2, the seas met our expectations. We had be rocking around a fair amount on the first evening, when we went to the wind jammer for breakfast and it was pretty empty, I knew it would be "easy pickins" around the ship for the day. During lunch, my wife and I went up to the very front of the wind jammer to eat. Place was pretty empty but those seas were just a rockin & a rollin. Plates flying everywhere, except ours (Navy trick: wet paper towels, place between table and plate to keep your chow in front of you). As we ate, we watched several waves wash over the bow and drench the windows. Not bad considering that the wind jammer is on deck nine. First time for us, on a cruise ship, that the swells were big enough to wash waves over the Bow. Swells were 30 - 45 feet. It was pretty fun if you don't get sea sick. Remainder of the cruise was pretty normal. Weather coming back in to Baltimore was rainey. Met a whole lot of new friends in the Diamond Lounge, more Pinnicles that I had ever seen or met on one cruise. Found my new travel agents (Louise and Andy from Worldwide Cruises). Met a number of new friends including Mark & Julie, Becky & Dennis, Denny & Kathy, Bob & Sheila, Mike & Donna and many others. Overall, the ship was fun and well managed. Read Less
Sail Date November 2013
From the time we stepped on the boat until the moment we got off, it seemed as if Royal Caribbean International (RCI) was CONSTANTLY pushing some "sale" or "special" or "auction". I suppose that people like ... Read More
From the time we stepped on the boat until the moment we got off, it seemed as if Royal Caribbean International (RCI) was CONSTANTLY pushing some "sale" or "special" or "auction". I suppose that people like this, but I really just wanted them to stop trying to up-sell me on everything from special meals to photography packages to gold chains by the inch (I'm not kidding). Besides the constant sales pitch, the cruise was a mixed bag. THE GOOD 1. Getting on the boat was fantastic and well run operation. Very simple and easy. 2. Room was clean and reasonably sized. 3. The gym was much larger than I anticipated. There was even a steam room and a dry sauna in the locker room. 4. "Specialty" restaurants - We went to all 3 and they were really very good and had excellent service. You pay extra for each of these, but we felt it was worth it. 5. Sushi restaurant had an excellent "hot rock" dish. The food here was really very good!! 6. Generally relaxing. There seemed to be plenty of space to find a spot to sit and relax. 7. Cruise Director's Staff. They were fun and funny. They'd pop up all over the place and facilitate an event and such. We liked them. THE DUMB 1. My wife was pregnant and couldn't drink. No problem, except that all individuals in a given stateroom must buy the alcohol packages... so I was forced to "pay as you go" in terms of drinks. It turned out that this was a better deal for me at the end of the day but this seemed to a silly rule that they wouldn't bend on. THE BAD 1. Nickel & Dimed: Everywhere you turned, they were trying to sell you something. Everything was a "deal"! They found a way to sell you everything. Even a "behind the scenes" ship tour-- $150! I'm all for a company charging what the market will bear but at some point you're just ripping people off. 2. Staff / Service Another guest (who had done several cruises) joked that Royal Caribbean's slogan should be "If you want something, go get it yourself." Other than our room attendant and the specialty restaurant staffs, we felt as if the others were inconvenienced by anything we may have asked for. Everyone seemed to have a bit of an attitude and nobody seemed to actually like their jobs. They all seemed to be annoyed to be working. Only 1 time on the last day did someone ask us if we'd like a drink while sitting at the pool. 3. Towel service. I've never in my life been to a resort or hotel where they make you check out pool towels with your room key so that they can charge you $25 if you don't bring them back. Where in the world are you going to take them? You're stuck on a boat! There's no place to go with them! 4. Restaurants. There are 3: (a) Park Cafe - open pretty much all the time. Serves snacks, sandwiches and salads. The ham & cheese on mini croissants were awesome. Otherwise, the selections were pretty limited. (b) Windjammer Cafe - This is the buffet. The food here was pretty uneven. Sometimes it was good, sometimes it was terrible. They do have a large variety, so you can probably find something that you're interested in. The problem is that it's extremely congested. Felt very much like a mall cafeteria... or a low-rent college cafeteria. And then once you fight the crowds to get your food, you have to roam around trying to find a vacant table. (c) Gatsby Dining Room - Men have to wear pants for dinner-- which is really pretty silly and old fashioned. The food tastes like it had all been pre-plated and sitting under heat lamps for a long time. The food wasn't terrible-- it just wasn't good. Staff here were generally friendly. 5. Schedule - Your 3 days in Bermuda is very exaggerated. We went over Labor Day and the itinerary was such that we arrived in Bermuda on Sunday evening, getting off the boat around 5:00pm. We then had all day Monday available to go ashore and on the last day, you had to be on the ship by 11:30am. So, your 3 days in Bermuda is really 1 + an evening. 6. Planning - When getting off the boat in Bermuda, we were alerted that Bermuda observes Labor day and that EVERYTHING would be closed Sunday evening and Monday essentially, the entire time we were in Bermuda. It seems that RCI should have known this and could have easily tweaked the schedule to give passengers a better chance to enjoy the island. 7. Exaggeration of Cruise time - "7 days"... I guess, if you count waking up and leaving as a day. 8. On the last evening, they closed the pools at about 6:00pm and completely drained them. I still don't understand why. Kids were disappointed to find that the pools were closed. 9. Disembarkation -TOTAL DISASTER. #ROYAL CARIBBEAN FAIL! There are really no other words to describe this. It was just a mess. Wait times to leave the boat were over 2 hours. Everyone had to just sit/stand there. It was astounding and we all felt like we were being held hostage. RCI blamed Border Control. Border Control blamed RCI. I don't know whose fault it was, but it was a terrible experience. 10. Staff lack of knowledge. When buying the "coke package" when we first got on, I asked what kind of pop (soda) they had and specifically asked if they had Coke Zero. (They advertise that they have the new coke machines that have like 75 difference flavors available, but they don't actually have these machines at all.) I was told that indeed they did have Coke Zero. In reality all they had was coke and diet coke. I guess my question was just too complicated. BOTTOM LINE I will never again in my life go on another cruise after this experience. We thought maybe it was just us, but other more experienced cruisers were complain too so we didn't feel quite as bad. One lady who had been on 10 cruises said that this was the worst cruise she had ever experienced.   Read Less
Sail Date September 2013
This is my first review, 2nd cruise. I think it's important to know the demographic of the reviewer so others can determine if a review would apply to them. That being said: I'm 44, married, mother of 3 teen boys. Income level ... Read More
This is my first review, 2nd cruise. I think it's important to know the demographic of the reviewer so others can determine if a review would apply to them. That being said: I'm 44, married, mother of 3 teen boys. Income level $100K plus. Love to play and relax on a cruise. Love Fine Dining on a Friday night at home and my toes in the sand for a relaxing day away. This was my 2nd RC cruise and let me FIRST say, I LOVE RC as my cruise line. I haven't sailed others but feel no need to as I overall feel I get great service(s) from RC. My first cruise was Explorer of Seas to Bermuda and would give it 5 stars overall. PROS: (1) The specialty restaurants--DO IT! Spring for the extra $ to eat at Chops, Giovannis Table and Izumi. The food is EXCELLENT and a break from the "banquet" food prepared en masse in the dining room. The service is a step above and the quality of dining is 5 steps up. (2) Entertainment. First rate, not campy or amateurish. LOVED every show. (3) SPA--Do it! Spring for a MASSAGE. First rate services, good as anything I've received on land. (Hubs had one and he agrees). (4) STAFF--love them! Very friendly and easy to get to know if you make the effort to connect with them, which, BTW, always leads to extra special service. Now the CONS: (1) This ship is smaller and each venue is smaller (theater, bars, Centrum). There is no promenade for parades. I preferred the Explorer of the Seas because of the size difference. This became less irritating as the week went on, yet it would definitely KEEP ME FROM GOING BACK on this particular ship. (2) PORTS--I will comment in details below, but these 3 ports were not for us. I would not recommend this cruise because of these Ports. BOTTOM LINE: Go cruising with ROYAL CARIBBEAN just carefully consider this cruise because it is a smaller ship and the PORTS are underwhelming to say the least, especially if you've been to BERMUDA or another truly beautiful tropical spot. Read Less
Sail Date August 2013
This is my 6th cruise. I have been on Holland America Nordam, NCL Pearl, Carnival Glory and now RCI Grandeur. SUMMARY: After sailing other cruise lines, our family did not feel that Royal Caribbean was better. I find it ironic that Royal ... Read More
This is my 6th cruise. I have been on Holland America Nordam, NCL Pearl, Carnival Glory and now RCI Grandeur. SUMMARY: After sailing other cruise lines, our family did not feel that Royal Caribbean was better. I find it ironic that Royal Caribbean jokes about Carnival's reliability, but this ship actually had a FIRE in May 2013. Norwegian & Carnival had much better entertainment and activities for children & teens. I was so upset the first day after touring the Grandeur. I said I can't believe that we are stuck on this ship for 7 days, with 4 days at sea. BUT it got better and we had a good time overall. Will we sail with RCI again? IF the price is comparable and on a bigger ship with more amenities. RATING FROM MY BOYS (AGES 17 & 12): #1 Favorite Cruise: Norwegian Pearl  rated 9.5, #2 Carnival Glory  rated 8, #3 RCI Grandeur - rated a 7. GRANDEUR SHIP: 17 years old and too small for us. Refurbished in 2012, but due to the size, missing major amenities. Only one pool for kids (very crowded), no putt putt course, no sports court, smaller eating areas & smaller buffet options (including cook to order), smaller deck and lacks chairs, small kids club. The Grandeur is clean and nicely decorated. We chose this ship because it was driving distance, but now wish we would have spent the money on airfare to have a bigger ship with better ports. CREW: Wonderful! The Cruise Director John Perry is the best we've ever had on any ship. This guy is entertainment alone. Daryl, the Activities Manager was also very good and took time to greet & talk to passengers. This is where RCI shines. RCI needs to pay these guys anything they want because they deserve it. Cabin stewards and waiters were good. I should note that they were not better than the other cruise lines though. I would rate them the SAME. FOOD: Good. However, my husband and sons thought Carnival and NCL had even better food. My opinion: dining room food comparable to other lines, but the Grandeur's buffet is lacking compared to other cruise lines. Maybe it was just this ship. The breakfast buffet offered everything you could possibly want. SHOWS: DISAPPOINTING! Other passengers we talked with agreed. We are in our 40's and felt the entertainment was geared for RETIRED people. Mediocre singing and dancing. However, the Motown group Spectrum was the best & we enjoyed them. The Unexpected Boys  FAIR to almost good. Royal Caribbean's Singing & Dancing Entertainers  FAIR to almost bad. And they performed 3 of the nights - ouch! 1st Comedian: Good 2nd Comedian (Carl Banks)  FAIR. Carnival and Norwegian shine with entertainment. They both had magic shows, fabulous Broadway and Acrobat shows and great comedians. ENTERTAINMENT W/PASSENGER PARTICIPATION: This was good. The passengers made better entertainment than the paid entertainers. Love & Marriage show (funny), Sexy Man Contest (funny), Belly Flop Contest (funny), Line Dancing Fun, Battle of the Sexes Game (funny), Trivia games (too hard but fun). THE QUEST: This was the highlight of our cruise. Adult only, teams of 10. We were laughing so hard the whole time. John Perry & Daryl do a fantastic job with this. CABINS: We had 2 inside cabins. They were clean and beds are ok. IRONING: RCI charges to iron. With 2 formal nights we had to iron a few things. We had a garment bag, but some things still were too wrinkled. Carnival lets you go to a designated area and iron for free. Pack a small steamer. PORTS: The Grandeur did not give enough time at each stop. Other ships arrived before our ship and left after us. Port Canaveral: We did Kennedy Space Center  good. It's a rip off if you go to Disney or Universal Studios. You only have about 6 - 7 hours at the park and will pay $100 ticket & $35 transportation per person + food & drink. It's one hour each way. CoCo Cay: Rained for hours. Glass Bottom Boat ride  VERY GOOD NASSAU: This city has nothing but Atlantis. It rained for 4 hours. We took a bus tour  Boring. It stopped for 40 minutes at Atlantis. Atlantis tickets are $164 per person. A lady told me that it is no better than waterparks we have in the USA. We went to the Straw Market what a joke. These people will hound/stalk you. Lots of booths having the same things mostly junk. I usually love flea markets, but not here. I responded to one sales lady a said that I was just looking, she said Well I'm looking for a customer! MY TIME DINING: You still have to choose a specific time each night to dine. So we changed to Main Seating dining. We had fantastic table mates and exchanged contact information. They made our trip even better. KIDS CLUB: I personally heard many kids say they were BORED (all ages). There were 600 kids on this ship and Royal Caribbean really lacked with activities for them. OVERALL: There were times when we were bored. We had wonderful family time together and met some great people.   Read Less
Sail Date August 2013
Me and my hubby took this cruise to celebrate our 10th anniversary. This is our 5th cruise and it was very relaxing for us. The food was good. Although, the Windjammer did not have the variety of food that I am used to based on other ... Read More
Me and my hubby took this cruise to celebrate our 10th anniversary. This is our 5th cruise and it was very relaxing for us. The food was good. Although, the Windjammer did not have the variety of food that I am used to based on other cruises I have taken. The selections were the same each day with a few different dishes thrown in. The staff was friendly. The cruise and activities directors were entertaining and friendly. Public restrooms did not flush completely - waste did not always go down after first flush - felt like I was always flushing for the person that went ahead of me. Ship was not overcrowded and I was thankful for that. Lots of small children, but we still had a good time. Dress code for dining room is not followed. On my first cruise I brought a gown and dressed very formal but after seeing how the rules are not followed by all I scaled back a lot. Why have rules if you are going to allow folks to come into the dining room in shorts anyway. Why tell folks not to save seats (in theater and around pool) and not enforce it. I saw towels on almost all the chairs around the pool one day. Nobody in these chairs and the pool was not crowded. This was the first cruise where I saw maintenance workers in jumpsuits working each day. I think it's due to the repairs after the fire in May. That's probably why we smelled paint fumes in our stateroom RC was still making repairs. Read Less
Sail Date August 2013
Sailed on the Royal Caribbean Grandeur of the Seas, MAY 10-17. This was the worse vacation ever. I did read the reviews prior to going but still thought to give it a chance, and yes the reviews were correct. The first day embark ... Read More
Sailed on the Royal Caribbean Grandeur of the Seas, MAY 10-17. This was the worse vacation ever. I did read the reviews prior to going but still thought to give it a chance, and yes the reviews were correct. The first day embark wasn't to bad. The ship has an odor to it due to the sewage from the bathrooms. For 7 days straight there was a bathroom issue, the bathroom toilets don't flush for at least 1-2 hours out of the day. I brought this to the attention of the head supervisor on the cruise, and was told every day that someone threw something in the toilet. I have cruised on several other ships and never experienced anything like this. My daughter was forced to hold her bathroom issues because toilets would be over flowing daily with urine and feces. The cabin were cleaned daily but due to this problem they always smelled like you were traveling by Greyhound for hours. The smell got so bad that on our first port day we had to buy air frebreeze. The food was mediocre, Dinner was always a hit or miss nothing fancy. Lunch everyday the same salad, burgers, pizza. Juice water with flavored packs added. Breakfast was the best meal of the day. Activities were geared towards older adults, music played was 60's 70's theme only, besides the band on the deck that sung the same songs everyday. There was a huge television on the deck that played music videos but the sound was never turned up, what a waste. My 9 year old daughter was not able to utilize the pool daily due to adults drinking and making out daily in the pool. Kids club was the highlight of the cruise for her which didn't offer much at all. The stateroom attendant and dining room attendants were all wonderful, helpful and very respectful. To all please read the reviews and trust them, I know the next time I will. Read Less
Sail Date May 2013
Boarded early to learn the ship. We were so excited.Found our cabin small but ok. It did not have a mini fridge. Found paper work for romance package i ordered for the wife and i. Our bon voyage champaine and cupcakes were not there. They ... Read More
Boarded early to learn the ship. We were so excited.Found our cabin small but ok. It did not have a mini fridge. Found paper work for romance package i ordered for the wife and i. Our bon voyage champaine and cupcakes were not there. They were suppose to be. Called room service and they said the cupcakes were not ready. We did not get them until 5 hours after we set sail. No bon voyage party for us. We ate in the main dinning room that night and had the worst prime rib of my life. The veggies werent even cooked through. The next day we finally met our room attendant.Yep on the second day. Most staff we encountered were rude and ill mannered. Our breakfast in bed we were suppose to have, part of romance package. Turned in the paper to head waiter like it said stating what we wanted and the time.In the morning only half the order was delivered. The experience of romantic breakfast in bed on ship with your sweetie...don't know it was ruined. The ports we visited were fine because we were able to get off the ship. This was our third cruise. The first two were on Carnival, The Pride out of Baltimore. We highly recommend The Pride. That is the level of service we like. Their food is outstanding. Very attentive staff. The events are all the time unlike on The Grandeur.RCI really fell short in many ways for us. The Grandeur had 2 comedians on the ship 1 day each. The Pride 2 comedians a day going all week and not the same comedians either. We paid more to go on The Grandeur to get so much less. Less activities, service, etc.... If you want to sail out of Baltimore please please please sail Carnival on The Pride. You can get a balcony for the price of an ocean view. Read Less
Sail Date May 2013
We had a great cruise to Bermuda in the Grandeur OTS. But, it all started with a real concern when we noticed that our accesible cabin (2602) did not have a handicap toilet! Our travel agent had made emphasis on this need of mine and had ... Read More
We had a great cruise to Bermuda in the Grandeur OTS. But, it all started with a real concern when we noticed that our accesible cabin (2602) did not have a handicap toilet! Our travel agent had made emphasis on this need of mine and had been assured that the toilet was the proper height ... well, it was not. There goes the cruise!!!!! we said. Luckily our son helped the cabin stewart and the maintenance personnel, fix - on a temporary basis - the problem, and even though uncomfortably, this solution served its purpose. Once this situation was resolved and we all were able to relax and unwind, the cruise just went great. The service of all the crew was just incredible, very helpful and always with a huge smile on their faces, in the eating places - all of them, including the specialty restaurants - if it was not one, was another who was ready to help with any need. The cabin service, likewise, our steward's response was prompt and with a great smile, my wife even got flowers from him. It was a memorable surprise. About the food we can only qualify it as overall excellent, both at the dining venues as well as the buffet and the snack bar. We enjoyed it and the quality was very good. We took advantage of a great promotion and for $ 55,00 per person we were able to eat in the three specialty restaurants. Each, in its own style was really enjoyable and the food excellent. We ate at the steak house, the Italian venue and the Japanese restaurant. I personally believe that the meal I had in the steak house is one of the best steak dinners I've had, and just to share, I have been around! Because our objective for the cruise was to relax and unwind, as well as getting to know better our relatively new daughter-in-law, we did not participate in many activities. We went to the shows and participated enjoying the music in the bars. Our son went once to the casino. In all we accomplished what we had set to do. The embarkation had a problem relative to the ground personnel breaking up our party - in which I am in an electric wheel chair - not allowing us to check-in together and proceed to the ship as advertised. Disembarkation was great; from our cabin to our our car took 20 minutes! Great ship; great crew and wonderful cruse! Read Less
Sail Date May 2013
Days 1 & 2 overall sort of pleasant, however, we were underwhelmed by the size of the Royal Family Suite, it was woefully unlash. The word 'royal' should be removed. Room size is on the small size, the bathrooms are smaller ... Read More
Days 1 & 2 overall sort of pleasant, however, we were underwhelmed by the size of the Royal Family Suite, it was woefully unlash. The word 'royal' should be removed. Room size is on the small size, the bathrooms are smaller than the owners suite, the sound of patio chairs and the live band vibrating on the ceiling, this was aggravating. Nothing royal about the noise. Consider yourself warned about room #8518.Day 3 very unpleasant because of FIRE on the ship. HOWEVER, the fire team/first responders contained and eventually extinguished the fire. We lived. The staff worked their tails off to provide hospitality despite an anxious group of passengers.Day 4 at Freeport. Cruise cancelled. Nothing you can do about this, the ship was no longer seaworthy. Stuck in Freeport. Life goes on.Day 5 Flew home on chartered plane. This was a major logistical event, went relatively smooth. Props to to the staff of Royal Caribbean for being on their game, saving our lives and taking care of us during a very difficult situation.Concierge Ruth gets a gold star. She is a great listener, very responsive and made to make up for our disappointment in our cabin and a couple of other things that surfaced. Read Less
Sail Date May 2013
Dis
We booked this cruise because it was a bus trip from Pittsburgh to Baltimore and we liked the idea of "no flying" involved. The bus trip was great and we arrived at the port with no problem. Once inside the terminal I told the ... Read More
We booked this cruise because it was a bus trip from Pittsburgh to Baltimore and we liked the idea of "no flying" involved. The bus trip was great and we arrived at the port with no problem. Once inside the terminal I told the RCCL rep that we were Diamond members and he directed me to a line. While standing there for a few minutes we found out that we were in the wrong line. Another rep directed us to the Diamond member line and we were aboard the ship in a matter of minutes. Once on the ship it didn't take long to find our cabin. Our cabin was located on Deck 4 and very convenient to the Centrum and the dining room where we were assigned. Our room stewardess was "awesome". She greeted us both morning and evening with a pleasant smile and always asking how we were doing. She did a fantastic job and made this part of the cruise special.The toilet had a flushing issue, it flushed when it wanted to. Several cabins on our floor had the same problem. At times thoughout the ship we smelled sewage in different areas of the ship. Our dining room was on Deck 4 and we had a very good waitress! Her asst. waiter left a lot to be desired and we told the head waiter of the problems we had with him. By the 7th day we gave it up because there was no way this person was going to make it as an asst. waiter. The number of people in the area to be served was 24. We had 8 at our table, 4 at another, and 12 at the large table. There was many nights that we didn't get out of the dining room until 7:45 when we were early seating at 5:30. We found the food to be lukewarm. We realize that serving all of these people it is hard to have the food HOT but every night it wasn't even warm just lukewarm. The "new" menu is the same dinners we were served but different names. Oh yes they have pasta. The pasta didn't impress us we have better at a local eatery at home! The desserts weren't that great and a few nights I opted for the ice cream of the day. The Park Cafe was a nice place to have lunch and we chose to do that several times. The roast beef was good not fantastic. The Windjammer didn't impress me. They had pizza whenever the mood hit them not everyday. It still is a zoo trying to get a table and people going in all different directions. Some just walk right into others with no clue to excuse themselves. In the compass they say there is an afternoon tea at 3:30. We went one day and the head waiter didn't have a clue to what we were talking about. Passengers there were eating a late lunch!! Oh well someone should tell them about the "tea". The main dining room for lunch is a joke!! Okay they have the salad bar but the menu is the same everyday with the burger being the only thing I would choose. A few college guys at our table walked out didn't like what they saw. Couldn't blame them for that!! As far as entertainment went I can only comment on one show we went to. We chose not to do the shows been there, done that. Couples we were with said that the shows were just okay. We did go to the Centrum and listened to the music there. Some good, some not so good. The Caribbean band were okay but I couldn't make out what the lead singer was singing!! I did know of few of the songs by the melody. They had dance instructors who needed a personality. We were on the Jewel in November and those dance instructors were wonderful. The ones on this cruise were more like college professors trying to get across their lesson. Simply awful!! One bright spot of the cruise was a young man who worked at Cafe-Lattetudes/Ben & Jerrys. I chose to get a specialty coffee in the morning and also in the afternoon. This young man (Erid) was so personable he is an asset to the ship!! A bright spot for sure. This is where the computers are and the book spot!! What a joke for the books to be located there. They took away the library and put several books on a shelf. They don't even have a sign up sheet in order to get a book. You just go and grab one. Why they left the library go is anyones guess. I feel the computers should be out of the main area of the ship also. The first two days at sea were rough and rocky. Many passengers were sick due to high seas. Most of the days the weather didn't co-operate and the main pool was closed several days. That being said the "kids" were allowed in the adult pool. We didn't do the pool but you couldn't even sit on the deck due to windy conditions. Wasn't the best for weather but that's March!! We arrived at San Juan late 5pm instead of 3pm, so it wasn't a great shopping experience in the dark. All tours were cancelled and monies refunded. St.Thomas, Samana, and Labadee were our next ports. Labadee it rained so that put a damper on that port. We didn't book tours. This was our 19th cruise our 9th on RCCL. The two other couples on this cruise with us felt that something was missing on this ship as we did also. We didn't know if the crew were upset due to this ship going to 3-4 day cruises but something was lacking. We always said you can't have a bad cruise. Was this a bad cruise?? Not a bad one just a disappointing one. Will we cruise RCCL again that remains to be seen. I'm sure there are some who were on this cruise who saw it in a different light but this is the way I saw it for what it was. Read Less
Sail Date March 2013
This is our second cruise on the Enchantment of the Seas in nine months. I can honestly say that this cruise was not as nice as the cruise we took May 2012. We live about a hour from Baltimore so it is very easy for us to get to the port. ... Read More
This is our second cruise on the Enchantment of the Seas in nine months. I can honestly say that this cruise was not as nice as the cruise we took May 2012. We live about a hour from Baltimore so it is very easy for us to get to the port. Once we got to the port it was very easy. We got there just in time no lines or hassles. Waited about 45 minutes and then we were able to board. First items on our agenda was to go to the dining room to check to see if the request for a table for two was met. It was not and was changed for us without any questions. Then we went to the shore excursion desk to book a few excursions since we had a lot of on board credit to use I wanted to do this once we boarded. No line got the two excursions we wanted. Then off to Park Cafe for some lunch and wait for the cabin to ready. Cabin-It was an interior cabin something I haven't had in many cruises it took something to get use too. It was very clean and didn't look remodeled except for the TV. Our room steward was Bobby was very nice and always working. He was super friendly too. Few issues I had with the cabin the bed was really uncomfortable it seem to get worse as the week went on. The walls are super thin. I could hear EVERYTHING going on next to us and behind us. Consider yourself warned before you do or say thing you don't want everyone too hear. If you have any issues with motion sickness this cabin is not for you. We had very rough seas. So rough that the drawers and closet opened and slammed shut on their own. One day it was almost impossible to take a shower. I know you don't cruise to watch TV but this is an issue that is so poor. TV programming is bad. I would think that in this day and age it would be so much better. The sea days going were rough and weather was not so great but got better as we went south. We were later getting into San Juan due to the rough seas. The return Sea Days the seas were better. We didn't do much on the sea days except sun our selves on the days that we could. We didn't go to many activities. Food-It was hit or miss. I was disappointed in the dining room. Last cruise everything was good ate in dining room every night. This time ate in dining room 4 times. The food was lukewarm. The night they had lobster mine smelled so fishy, looked bad and was so tough I couldn't eat it. Not sure if this was due to the fact we had late seating. Our waiter was just ok seemed to be just going through the motions. The asst. waiter was fantastic and was given our WOW Card. Windjammer was ok nothing bad and nothing special. The Windjammer was really crowded it seemed all the time. Park Cafe is a great addition everything there was really good and it was never too crowded. Not sure many people knew about it. I think it being in the Solarium helps reduce the crowds. The new coke machines are really nice and easy to use. I think it is worth the price since there are many different drinks to choose from including Power Aide. The improvements that were made appeared to be not too noticeable. All public areas were clean and looked nice. All public bathrooms were very clean as well. Staff-Everyone was very nice, but no one really went above and beyond. Our last cruise in May of 2012 every staff member was awesome. If I had WOW Cards on my last cruise it would have been hard to choose. This time I only used one. We arrived back to Baltimore on time. We did the self assist off the ship. We were in the car heading home by 740. We were home by 9 even with Monday morning DC traffic and light snow. I even made it to my office by noon. Overall this was a nice, restful and uneventful vacation, just like a vacation should be! Read Less
Sail Date March 2013
Went on a cruise with Royal Caribbean Enchantment of the Seas. Dining was good, waiter and assistant waiter were awesome. Stateroom attendant was also great BUT... 1. Took 3 days to get hairdryer that was supposed to be in room upon ... Read More
Went on a cruise with Royal Caribbean Enchantment of the Seas. Dining was good, waiter and assistant waiter were awesome. Stateroom attendant was also great BUT... 1. Took 3 days to get hairdryer that was supposed to be in room upon arrival but was not. Went to Guests services, they told me to ask stateroom attendant. Called they told me to call guests services. After 3 days finally got one. 2. Smoking on board should be prohibiter throughout the ship. There was smoking in several places and we couldn't walk in front of those places without having difficulty breathing it smelled so bad. Smoking was allowed in casino which is about 5 feet from promenade. People could have gone outside to smoke and let us breathe. Regulations on smoking should be changed. 3. Room services really really stinks. Got sick one night too much sun. Could not eat supper. Room service should be available 24 hours. Day before I went (again) to guests services to ask for room service menu that again should have been in room upon arrival but was not. They told me that they were changing it and that all I have to do is call room service and ask what is available. So I did. Called twice, no answer after phone rang 4 minutes first time and 3 the second. Finally, on third call, person that answered told me to look at the TV, the menu was posted and HUNG UP... So, looked at the TV. Called again... twice... no answer. There should be a counter opened 24 hours at least for snacks. 4. Entertainment... REALLY SUCKED, in my whole life I never heard such bad singers and way too loud, could not hear ourselves talk at the same table. Comics were also very bad, old jokes not funny at all. Music was also very bad. On top of that, events were ALWAYS late. Cruise compass would say 3:30 and when we got to the place at 3:30 they were just starting to get ready, did not start until 15-30 minutes later and that was for EVERY EVENT. Like I said, food was pretty good and waiter and ass. waiter were great. Stateroom attendant was also very good. But, will never cruise with that company again. Read Less
Sail Date January 2013
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