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286 Royal Caribbean Baltimore Cruise Reviews

Embarkation and disembarkation went smoothly. Although the Grandeur has just recently come out of dry dock after "refurbishing", I could not see what the "refurbishments" consisted of... and we cruised on the Grandeur ... Read More
Embarkation and disembarkation went smoothly. Although the Grandeur has just recently come out of dry dock after "refurbishing", I could not see what the "refurbishments" consisted of... and we cruised on the Grandeur in Feb-Mar this year. Shower curtain in bath was stained brown, there were intermittent sewer odors in room/hallway, but otherwise, our cabin was very clean and was serviced well by our attendant "Bruce". My Time dining food was good, but service was less than we have been accustomed to on past cruises. Disorganized waiter/assistant waiter service, inability to obtain cracked pepper for Caesar Salad after multiple requests, although our waiter and assistant waiters were trying very hard to please. Their hearts were there, but their training needs additional work. Having the "benefits" on our Sea Pass is disappointing, as we missed out on many of those "perks" due to not having the old "booklets" available... obviously RCL is enhancing their bottom line by having customers failing to take advantage of their benefits. Casino rules for gaming have become more "restrictive", reducing joy of gaming. Minimums have increased while chances of winning are tightened. Very few tables were in use... almost ½ empty most of time while open. "Allowed" bar wines were disappointing, but house cocktails were adequate, with varied quality from drink to drink. Music is CONSTANT EVERYWHERE on ship, and TOO LOUD (and I am hard of hearing)... making conversation almost impossible in most venues. Mostly "contemporary/techno" with very little option for quiet, or "cocktail" music anywhere. Solarium always "occupied" by hoarders who are never there, or by folks that sleep for hours instead of using their cabins. Itineraries of Boston, Bar Harbor, and Halifax were excellent, but Portland, Maine and St. John, New Brunswick were disappointing for touring the towns. Will try the Grandeur again in September, but hope the service and maintenance issues improve. Read Less
Sail Date June 2017
We went on this cruise to partake in the cooler northern climate. However, it was 80-90 degrees Fahrenheit during the daytime in most of the ports. Prior to the cruise, we stayed at the Hampton Inn, Glenn Burnie, MD. The hotel has a ... Read More
We went on this cruise to partake in the cooler northern climate. However, it was 80-90 degrees Fahrenheit during the daytime in most of the ports. Prior to the cruise, we stayed at the Hampton Inn, Glenn Burnie, MD. The hotel has a “Park Sleep and Sail” cruise package which includes hotel stay, parking, and transportation to and from the cruise port. We arrived at the Baltimore cruise terminal embarkation port around 10 AM. It took about 15 minutes to go through the metal detectors, check in with a staff person, and receive our sea pass cards. We sat in the chairs while Royal Caribbean staff tried to encourage us to purchase specialty dining packages. We were allowed to board the ship after 11:05 AM. Our room was ready after 1 PM. Every piece of our luggage was clearly labeled with 2 Royal Caribbean issued luggage tags (the ones you print off of the computer yourself) with our correct room number on it. Our luggage arrived at room 4036 prior to the muster drill. However, our room, 4765, was in a side hallway (in another corridor), off of the main passageway. We had to bring our luggage to our room ourselves. During the muster drill, once again, the staff told me to stand in the very back of the deck. Since I am short, I was barely able to see or hear anything during their life jacket presentation. However, children and their 6 foot tall parents were allowed to stand in the front. We ate most of our meals in the main dining room. We enjoyed the main dining room's fruit and granola cereal bar at breakfast and the Tutti salad bar at lunch. However, the breakfast and lunch menus in the main dining room did not vary much from day to day. We ate dinner at the 5:30 PM traditional seating. Our waiters, Oswald and Hasan, were very attentive and remembered our special requests. I was disappointed in the flavorless vegetarian entrees featured on the main dinner menu. Fortunately, Oswald made sure a vegetarian Indian curry meal option was available for me for dinner. Overall, the food in the main dining room was decent and the service was leisurely. We purchased a WiFi package. We were able to use the access code successfully on our personal devices. However, we had difficulty using the access code on Royal Caribbean’s terminals in the computer lounge: The code worked on only 2-3 of their computers. We participated in some shipboard activities - a line dance class with Tornado Tanya (the activities manager) cuing the steps expertly, one art auction, and a trivia contest. I went to the gym every morning for the complimentary morning exercise classes (vitality stretch, abs, total body conditioning) with Chloe, the personal trainer. I made an appointment for a reflexology session at the spa, but it was more like a relaxing foot massage. We liked listening to the musicians in the Centrum before or after dinner. We enjoyed the guest entertainers - Rookie (50’s and 60’s cover band), a comedian, a juggler, a magician - more than the Royal Caribbean singers and dancers. We enjoyed a daytime movie (The Arrival) and a nighttime movie (Beauty and the Beast) in the Palladium Theater. Twice they offered only one main/headliner showtime at 7 PM in the Palladium Theater: We were unable to get seats and left after 5 minutes of standing. My husband was happy that the Texas Hold ‘Em poker games were advertised in the Cruise Compass. As a result, the table filled up by 10 PM (when the ship was not in port). However, the dealers needed reminders about the rules of the game. During the shore excursion lecture onboard the ship, William stated that if you book your shore excursion through Royal Caribbean (which we did), you will be guaranteed priority departure when the ship arrives in the port. However, this did not happen for any of our shore excursions. In addition, there was confusion about the meeting place for the scenic nature cruise in Bar Harbor. Many of the ports were crowded due to Canada Day (July 1), Canada's 150th birthday, Boston's Harborfest, and the American Independence Day (July 4th) celebrations. We selected the self carry option for disembarkation. We carried our luggage off the ship, went through customs, and were curbside by 7:35 AM. We waited outside for about 20 minutes for the shuttle back to the hotel. Most staff members were friendly and willing to please the guests. We will cruise again. Read Less
Sail Date June 2017
The Baltimore Port on and off experience was the best we've ever had. Our cabin was also the best ever. The food was so-so, as is with all mid-priced cruises these days. Breakfast in dining room was always cold..yuck. Windjammer ... Read More
The Baltimore Port on and off experience was the best we've ever had. Our cabin was also the best ever. The food was so-so, as is with all mid-priced cruises these days. Breakfast in dining room was always cold..yuck. Windjammer actually had a better breakfast. I will say all crew and staff on this ship were outstanding! The ports were also wonderful. The excursion staff was not!! Now my rant about them- I have to say the Cape Cod ship excursion was the worst ever, 9 hours on a bus! They only let us off for two hours in Cheatham MA to buy our own lunch. This was the Saturday before July 4th. What should have been a 30 mile drive to the cruise part of this excursion took close to 4 hours due to holiday traffic so we missed the boat. Again 9 hours on a bus..this excursion should have never been offered on a holiday weekend when every person from MA was going to the Cape on a two lane highway! In Bar Harbor we decided we could not spend another day on the bus so we tried to book the Cadillac Mountain (1.5 hour) tour. We were told by the poofy hair guy at the shore excursion desk only one ticket was available so we asked to be on a waiting list, we finally got the two tickets. On the tour for 14, which was excellent, there were two empty seats! The driver said the tour was never full! Also in Bar Harbor we did the Frenchman's Cove nature cruise. We got there an hour early for the 1pm cruise. The ship shore excursion staff told us all to line up in the wrong place! At 1:05pm one of the other passengers decided to go ask a local who said we were all in the wrong place. We were the last ones on the boat and we got the two worst single seats left way across from each other sandwiched in with local, tourist! Then ship canceled our Valley, Wines, Tide and Orchards tour in Halifax and we only notified the day before which left us scrambling to find something else. this time the excursion guy with the poofy hair called to say they could offer us this tour personalized for $960! I got on the internet, and found it for $60 an hour through local tour co. So all in all the excursion staff was the worst ever!! Read Less
Sail Date June 2017
We wanted to visit the New England states and thought it would be nice to cruise there. We were always under the assumption that Royal Carribbean was a superior cruise line but they did not measure up to our satisfaction.We were ... Read More
We wanted to visit the New England states and thought it would be nice to cruise there. We were always under the assumption that Royal Carribbean was a superior cruise line but they did not measure up to our satisfaction.We were disappointed. We did not like the additional money they were asking for things that we felt should have been already paid for when you take a cruise. The quality of food in their dining room was average. Steak was grizly and chewy. Not very thick. The staff did not seem to be as superior as other cruise lines we have traveled on.At times we didn't even feel we were on a cruise. We enjoyed the shows and the activity director and her assistant were very good. We enjoyed taking the hop on hop off bus tours at the different ports. The people conducting the tours were very friendly and knowledgeable. Read Less
Sail Date June 2017
I chose this cruise because there was not a cruise by Carnival going to the same destination at the same time. The staff were friendly and very helpful. The show on the Tuesday evening with the dancers and singers was exceptional. The ... Read More
I chose this cruise because there was not a cruise by Carnival going to the same destination at the same time. The staff were friendly and very helpful. The show on the Tuesday evening with the dancers and singers was exceptional. The musicals were very nice, a couple were short, but very nice. The 70's dance and gatherering was full of energy and was very entertaining. Have lived through that period and remembering many of the songs was enjoyable. It seemed like many of the activities were geared towards the older crew who might have been content just to watch and not really become really involved. The Cruise Director, Activity Director and the staff seemed really committed to making sure that the cruise was enjoyable and they did a good job of keeping us informed of the activities that were available. I am use to taking the 7 day cruise, this one was 5 days but ok. Read Less
Sail Date June 2017
We had booked this cruise while on-board last October. The option was we could either take the on-board credit then or wait until this cruise. On one of the 7 rooms I had booked, I choose to have the credit on this cruise. It was not there ... Read More
We had booked this cruise while on-board last October. The option was we could either take the on-board credit then or wait until this cruise. On one of the 7 rooms I had booked, I choose to have the credit on this cruise. It was not there when got on board. I spent most of the cruise fighting to get was promised to my at the time of booking. "it was the Travel Agents fault" seems to be their standard answer to every issue that arouse. Guest Services was no help. It finally took a high ranking manager to correct the problem. I alway pre pay the gratuities for everyone that goes, They tried to say one did not. Had to have the double charge taken away. I seen this a couple of time at the guest services desk with people saying they were being charged for things they had already paid for. A Cruise in Review was purchased. It really should be called a cruise preview because it was not even of our cruise. When we called RC they said they could not assist us, a ticket has to be opened on line. I long for the Royal Caribbean of 20 years ago when the really cared about their customer Read Less
Sail Date June 2017
Selected this cruise b/c port was in Baltimore and didnt have to fly to port of call in Florida, which saved time, money and stress of connecting flights and transportation. Our stateroom was incredibly small. Too small. It was ... Read More
Selected this cruise b/c port was in Baltimore and didnt have to fly to port of call in Florida, which saved time, money and stress of connecting flights and transportation. Our stateroom was incredibly small. Too small. It was extremely difficult to maneuver around. We totally overestimated the size based on other cruise staterooms. I couldnt imagine if I had kids in the room. Very small. Food experience was excellent and main dining staff was AMAZING!!. Pool deck staff were amazing as well, always offering premium cocktails and always asking ways the can assist you. By far the most helpful, courteous and fun-loving staff who seem to really like their jobs and enjoy meeting new people. The main issue was the length of time in Bermuda (only 36hrs). 1 full day and then the next day had to be back by 2pm. If you enjoy cruising and being on the ship its a great experience but if you really want to experience the destination than this is not the cruise for you. Read Less
Sail Date June 2017
We went on this cruise for my friends 50th birthday celebration, so they picked the cruise. The check in and getting into the cabins was excellent. The food was great and the dining experience and friendliness of the staff was great ... Read More
We went on this cruise for my friends 50th birthday celebration, so they picked the cruise. The check in and getting into the cabins was excellent. The food was great and the dining experience and friendliness of the staff was great also. I did not appreciate that a lot of things that were previously included in cruises are now being charged for, like room service. They also pushed for you to purchase a restaurant dinner and brunch at an extra charge, even having the people approach you in the line when you're checking in. And also coming up to you while your dining in the buffet to sell you this item. I think this is one, unnecessary since you have the dinner in the dining room as well as the open buffets options. This literally provide food 24-7. Two, it is as if, you want mediocre food, go to the buffet, if you want a little better quality food, dine in the dinning room, but if you want really good food, dine in the extra restaurants for an additional fee. I also think the charge for internet access was pricey compared to the quality of the internet service. I realize we're on a ship, but if it is a charge for it, the connection should be better. They had extra charges for fitness classes, which I think was not the case previously, and felt those should be included. The drink package was expensive as well as the individual drinks without a drink package. The drinks were also watered down and skimpy so you had to purchase several of them to enjoy the liquor in the drink. I guess this is why they have the strict policy of not bringing any liquor on the ship. The excessive up charging for things, I think, was too much. It made me feel that there was not enough things included for the regular price of the cruise, or what was included was sub par so you could purchase more things. There was a lack of cultural activities on the ship, most activities were geared towards Caucasian cruisers versus African American or any other ethic group of cruisers. And there was a lack of activities or entertainment for young adults between 18 and 25. We were with 4 young men in this age group and they were bored the whole time on the ship. The entertainment for adults was just okay and again, not cultural. The Caucasian comedian, Lucas Bohn, made very racist remarks referencing his adoption of a black child from Africa as "buying a black person". He also joked about him being upset at her getting the part in the school play as slave #2 versus slave #1. I just thought the modern-day reference to buying a black person when adopting a black child, and referencing this same black child as playing a slave, was tasteless and racist, especially in an audience of 80 percent Caucasian people. I feel he would never do this set in an audience of predominately black people. The port of Bermuda was nice and we did a tour. The cab drivers and people in Bermuda were very friendly and accommodating. Overall, I don't think I would do another Royal Caribbean cruise anytime soon. I may look into the other cruise lines to see if I could get a more rounded and cultural experience for the money. I am an African American women, age 50 by the way. Read Less
Sail Date June 2017
Bermuda was pretty but where we were docked, not much to see. The only beach there was crappy. You had to pay to get in for an umbrella, pay for lounge chair. The beach was so small we were packed like sardines. So disappointed. ... Read More
Bermuda was pretty but where we were docked, not much to see. The only beach there was crappy. You had to pay to get in for an umbrella, pay for lounge chair. The beach was so small we were packed like sardines. So disappointed. Shopping is cheaper in the states than Bermuda. the staff were very nice and pleasant. The entertainers were fantastic and the comedians were wonderful. The only bad thing we were not happy about was the daily gratuities we had to pay. If you love just laying on the boat and getting sun, this is for you. The ship itself was small and the pool was really small and with all the kids in it, there was no room for adults. the adult pool was inside a solarium that was hot and muggy. I would rather do all inclusive as you know what you are paying for Read Less
Sail Date June 2017
We booked this as a Family Cruise (3 junior suites) to include adult children and our 1-yr old grandchild. We spoke to an associate several times, as we wanted to make sure our party of 11 had rooms next to each other, had the same dining ... Read More
We booked this as a Family Cruise (3 junior suites) to include adult children and our 1-yr old grandchild. We spoke to an associate several times, as we wanted to make sure our party of 11 had rooms next to each other, had the same dining time seating, etc. Never Once did the associate ever mention to us, that our 1-yr-old would NOT be allowed pool access, even if wearing a swim diaper. She did mention that a 1 yr. old is required to pay a full child fare, which is okay, we really didn't know what to expect concerning a 1-yr old. Imagine our surprise when at sea, playing in the 3 inch deep shallow end of the pool with a couple pool toys and the attendant comes up and says you need to exit the pool with the child in the swim diaper. And there is NO other water-play-alternate!! Mind you, the shallow area is full of young children, ages 2 and 3 that have adults holding their hands and carrying them around, and i'm to believe they are all potty trained, when i know one mom told me her remedy to that was to take her 2 year olds swim diaper off and claimed he "was" potty trained. Very disappointed this wasn't mentioned when we made the reservation, especially since the woman on the phone discussed the financial impact of traveling with a 1-yr. old, but did not discuss the "pool" impact of traveling with a 1-yr old. Also, there is a constant push to up-sell you on the extra-fee restaurants (there were 3) and even on your dining room table menu, there are $$-add-on menu items. I felt this was a little much being approached in the halls by employees reminding you about the up-sell-restaurants. Read Less
Sail Date June 2017
We reserved a Junior Suite for this cruise and were shocked at how much smaller the room was compared to other R.C. Junior Suites. We were also excited because we heard the ship had recently come out of dry dock and expected improvements. ... Read More
We reserved a Junior Suite for this cruise and were shocked at how much smaller the room was compared to other R.C. Junior Suites. We were also excited because we heard the ship had recently come out of dry dock and expected improvements. Overall, the ship is tired. New carpet shown throughout however leaks in Vitality Pool area ceilings were an issue with buckets around pool deck as well as incredibly foggy glass windows throughout the ship. Either they are not being cleaned or just stained and old and in need of replacement. We ONLY cruise Royal and honestly this cruise and its ports were AMAZING which made up for the ship being so old. We dined in the specialty dining rooms 6 times because the food was so amazing. A must try if you haven't yet. Lastly. we have never had any complaints about Royal and this ship is our first. Mental note, truly great ports and excursions all organized by Royal perhaps look for another RC ship that offers the same since this ship is no longer GRAND. Read Less
Sail Date June 2017
Just a couple of warnings about cruising on Royal Caribbean in general. A) Their policy states that you are allowed to bring two bottles of wine on board when getting on the ship. They can be no larger than 750 ml and only wine. Fine, ... Read More
Just a couple of warnings about cruising on Royal Caribbean in general. A) Their policy states that you are allowed to bring two bottles of wine on board when getting on the ship. They can be no larger than 750 ml and only wine. Fine, what they don't tell you is if you pack them in your suitcase and allow RC to transport it onto the ship your suitcases will be confiscated and held by security until after the ship sails. You of course don't know this and so you are frantically trying to find your luggage. When you do find out about RC's policy and get down to deck 1, you have to open your suitcase in front of security and have them inspect your bottle of wine. Needless to say it wasn't worth the hassle. B) Our cruise took us up the east coast to Canada and involved a time change ahead one hour. We were concerned that our electronic devices wouldn't update so we called and requested a wake up call for 6:45 am the next morning for our shore excursion. RC didn't change their own clocks and woke us up at 7:45 am instead so we missed our excursion. Do yourselves a favor and pack a travel alarm clock! I wish we had known about both of the above before we sailed. C) My husband is blind and navigating the corridors on the ship were a daily obstacle course. We realize that the rooms need to be cleaned but having carts, vacuums, bags of laundry, trays of dishes, cords, etc everyday all day to try and walk around was exhausting. It seems like RC could figure out a better system than they currently have. In general The Grandeur of the Seas is an older ship and smaller than the new ships in RC's fleet, (2500 people virsus 6000), we liked the smaller size of the boat, but found it dated in decor. We have sailed on Majesty of the Seas as well, and while the same size, Majesty seemed less dated. We also found the service people on Grandeur to be far less helpful than on Majesty. If we had an issue and requested help, on Grandeur we walked away with no satisfaction. On Majesty, if the person we were asking wasn't the correct source, they would get on the phone and find the correct source for us instead of telling us that they can't help. The one bright spot in customer service was the "Washy Washy Girl", her job was to stand outside the buffet restaurant in the morning with hand sanitizer. She greeted everyone with washy washy, and was so sweet and engaged the people. The food in general seems to have gone down in quality and selection from other cruises. I literally had the worst fine dining experience at Giovanni's Restaurant on the ship that I have had in my entire life. We waited 45 minutes for our entrees and when I received my entree, which was supposed to be osso boco, instead I was served a grey piece of shoe leather, took one bite, and that was it, gross!!!!!! (Osso Boco is meat that is braised all day long in it's own juices, it should be chestnut brown in color and be fork tender). Epic failure! We generally alternate every year for vacation between all inclusive resorts and cruises, this last cruise was bad enough to make us rethink our taking another one ever again. Read Less
Sail Date June 2017
we traveled with my senior parents and our children. The first half of the trip they where in and out of my parents room fixing the AC. This disrupted their vacation. Then the second half out son was quarantined for 24 hrs. He got ... Read More
we traveled with my senior parents and our children. The first half of the trip they where in and out of my parents room fixing the AC. This disrupted their vacation. Then the second half out son was quarantined for 24 hrs. He got dehydrated and was eating a lot of junk he shouldn't have been so he got diarea. If you don't have a medical condition to cause this they put it down as Gatronal intestinal issues whit they consider to be the stomach flue and you get quarantined for 24hrs. CDC regulations. I get it but it really sucked since that wasn't his problem. This also caused him to miss his scheduled time to meet the Captain. And he never was able to meet him then. The music from the cementum went on until 11:30 at night. So if you want easy access to the elevators and have a room near the center expect to not go to bed early. Room service was great the fist half of the trip. And very poor the second half. Especially since we needed the room service for our quarantined son. It was a nice trip but not our best vacation. Read Less
Sail Date May 2017
This was my first ever cruise. I sailed with my family who were frequent Royal Caribbean cruisers. I enjoyed the ship. It is a smaller boat but it was cozy. The staff was beyond excellent, and I enjoyed the many things that the boat had to ... Read More
This was my first ever cruise. I sailed with my family who were frequent Royal Caribbean cruisers. I enjoyed the ship. It is a smaller boat but it was cozy. The staff was beyond excellent, and I enjoyed the many things that the boat had to offer. The ports of call were great. I absolutely LOVE the Bahamas. I did an excursion to go off of Nassau to an island that was simply breathtaking. If I were to go to the Bahamas again, I would do that excursion in a heartbeat. However, on this cruise, there were multiple cons that will make me consider choosing another Royal Caribbean ship. For the whole trip (9 days) the AC in the cabin was out. This wasn't just for my cabin, but the whole deck (deck 3). When you are cruising to places that are high in the temperatures (When we docked in the Bahamas, it was 107F) So it made sleeping a bit more difficult when it is extremely hot out. (I considered sleeping on the deck outside because at least I could get some air.) Another con was the Voom Internet. I purchased a beverage package with Voom internet included. The internet was unreliable on the ship. It would connect and loose connection constantly throughout the day. I used it to be in communication with family, but it was hard to be in contact when the internet was unreliable. The last con for the cruise was our last port in CoCo Cay. If you are planning on taking someone (or you yourself) in a wheelchair. I do not recommend going to CoCo Cay. It is NOT FRIENDLY for wheelchairs. What made it easier was that there was a very very kind gentleman that was driving the tram around, he made it his personal mission to take us ANYWHERE we wanted on CoCo Cay. I thank the stars for him. He was truly kind. Overall, I enjoy sailing with Royal Caribbean. I will sail with them again, but will I be back on the Grandeur? No. Read Less
Sail Date May 2017
Everything has gone down hill in the past couple of years I hope Royal steps up their game and makes it the way it used to be. The dining has gone way down your better to eat in the buffet even though I always enjoyed the dining room but ... Read More
Everything has gone down hill in the past couple of years I hope Royal steps up their game and makes it the way it used to be. The dining has gone way down your better to eat in the buffet even though I always enjoyed the dining room but the same stuff all the time gets old. Was told at late seating the only way you could get a 2nd lobster tail on the last formal night was to pay 10.00 and buy the filet only to find out that the early diners had 2 and 3. Now charging 7.95 for a cold pizza and lemonade at 10:00 was a big surprise as well. I have cruised on this same ship like 7 times and this was the worst. Most of the times have been great. Will I sail again yes of course but I hope Royal makes some changes for the better. One last thing the watches on board are not a good deal you can find the same on the internet cheaper. Read Less
Sail Date May 2017
I chose the cruise because it is out of Baltimore so I don't have to waste time and money on flying. I live 40 minutes from the ship so the day is much more relaxing and less hectic than if you have to fly somewhere and then get to ... Read More
I chose the cruise because it is out of Baltimore so I don't have to waste time and money on flying. I live 40 minutes from the ship so the day is much more relaxing and less hectic than if you have to fly somewhere and then get to the ship. The itinerary for the cruise is awful. Even though it is for 9 days you spend to little time at the ports of call. You don't even get 24 hours in Bermuda and since you get there and off the ship at 2:30 most of the day is gone. The next day you have to be on the ship early in the afternoon so you are constantly aware of the time and anxious about getting back to the boat on time. On a 9 day cruise you should have at least one whole day to experience the island and not have to half days to do it. The same is true when we got to Nassau. We got off the ship in the afternoon than it was rush, rush to do things during the day. I will never take this particular cruise itinerary again. Also, I wish the ships would stop making the passengers subsidize the pay of the crew by adding on tips at the end. Tips should not be a part of the cost of a cruise. I want to just pay one time for the actually cruise and not pay extra that is not an excursion for drink related. Read Less
Sail Date May 2017
We only chose this because we had to move up another cruise due to other obligations. Not impressed with this ship... definately needs some attention but will not be on it again. Food in the main dining room (dinner)was not as ... Read More
We only chose this because we had to move up another cruise due to other obligations. Not impressed with this ship... definately needs some attention but will not be on it again. Food in the main dining room (dinner)was not as impressive as other cruises we have been on. Breakfast was always good Ate in windjammer and it was good each time we did Chops was amazing and loved the goat cheese salad.. Giovanni's food was awesome yet service extremely slow Bermuda could be better as the timing we were there didn't leave much to go to other places.. arrived in dock yard and off about 3pm. shops in Hamilton closed at 5 so stayed in dock yard, Went to Hamilton first ferry over the next day about 930 and nothing opened until 1PM. We were there on a Sat and Sun. A bummer but guess you learn for the next time you go Read Less
Sail Date May 2017
I choose this cruise because it was in my hometown & close to home.. Also my companion was on her first cruise & she does not like flying...The staff was fantastic & went out of there way to take care of any & all ... Read More
I choose this cruise because it was in my hometown & close to home.. Also my companion was on her first cruise & she does not like flying...The staff was fantastic & went out of there way to take care of any & all problems.. The ship is lacking of needed repairs most of them very simple things like replacing a multitude of burnt out lights in the solarium.. Even though she just came out of Dry-dock it seems what work was done was superficial...Our toilet would not flush properly thru out the entire cruise.. The maintenance crew who were very good with trying to take care of the problem could not fix it... The ship is in need of a serious overhaul from stem to stern...The entertainment was great,food both quality & service were great.. The staff constantly went out of there way to please us.... All in all it was a good cruise but the ship is lacking in repairs,, Read Less
Sail Date May 2017
We cruise often and this is our first cruise with Royal Caribbean and Grandeur of the Seas is an old ship and it looked it....very disappointed in the embarking process. We arrived in airport for which we paid for transfer to ship . The ... Read More
We cruise often and this is our first cruise with Royal Caribbean and Grandeur of the Seas is an old ship and it looked it....very disappointed in the embarking process. We arrived in airport for which we paid for transfer to ship . The person never arrived we had to phone travel agent in Ct. she phoned and then rep. arrived. Now we waited about an hour for the van to arrive..once it arrived and we got to the ship they put all of us people in a holding place til 1 pm.....we arrived at 9 am and waited til 1 pm to get in stateroom and to go get something to eat...it was a nightmare...tho they did allow their platinum members inside a room to eat and drink while we all sat for hours, only to go to a vending machine. The whole ship sat and waited til 1pm. Then we go to our mildew smelling cabin, turned on faucet to wash hands water was spewing everywhere from faucet on mirror and floor. Phoned the desk reported the incident. The mold smell concerned me due to the fact as i explained to them i have asthma and highly allergic to mold. The cabin was freezing and thermostat did not work...I went in the hall to warm up. The steward came and washed the walls down with bleach f or which i could not stay in room whiie he was cleaning to get the mildew smell out. The drill began for everyone to line up outside in the misty cold 50's degrees out for about an hour while we all waited for everyone to show up To say the least it was not a good first time experience at all as it was a five day trip and the last two days i spent in bed with a terrible cold. Compliments to the chef the food was very good....shows were good...entertainment was good as well. Read Less
Sail Date May 2017
Average cruise that was rather expensive for 24 hours in Bermuda. The embarkation process was horrible. The ship had come out of dry dock and although was very clean on the outside, was not so clean inside. The stateroom was not setup ... Read More
Average cruise that was rather expensive for 24 hours in Bermuda. The embarkation process was horrible. The ship had come out of dry dock and although was very clean on the outside, was not so clean inside. The stateroom was not setup according to a prior request. Also, the balcony was dirty. The crew was boarding and cleaning the ship as the passengers were boarding. The cruise would have been enhanced by having two full days in Bermuda. The cruise felt rushed, because it left three plus hours late. We had to make up time, so it was a rough sail for sea sick passengers. Since the majority of the cruise is spent at sea, the programs, shopping and food service should have been exceptional--but they weren't. It's convenient to cruise out of Baltimore, but maybe not on Grandeur of the Seas. If other ships are available, it might be more cost effective and enjoyable to cruise on another cruise line. Read Less
Sail Date May 2017
Sailed on Granduer of the Seas out of Baltimore on Mathe May 13th cruise When we got to the port and waited in line for at least 45 minutes, then we were told to come back in two hours. The check in just to park took a long time as well. ... Read More
Sailed on Granduer of the Seas out of Baltimore on Mathe May 13th cruise When we got to the port and waited in line for at least 45 minutes, then we were told to come back in two hours. The check in just to park took a long time as well. Then inside yet to have to stand in line for over an hour to get on the ship, then told of a late departure due to engine problems. Lifeboat drill lasted too long out in the unusual month of May chill. Assigned to a forward room on the lowest deck with portholes. Beware these room are noisy and vibrate when the bow thrusters are in use. The cabin is called an Ocean View, not much you can see thru two small portholes, and you are paying the same price for cabins with the large windows. The Granduer is showing here age and needs to be updated. The ship was over all clean, food good, wait staff excellent, our room steward rated a 4 on a scale of 1-10 I had an issue to discuss with Guest Services and was treated not so nice. Never had a picture taken. We saw photographers all over the ship, but not once were we approached to have a picture taken. Read Less
Sail Date May 2017
We went on this cruise as a family of 6, four of us along with my parents. Embarkation was as expected for the most part, the big slow downs were due to passengers who wouldn't listen to security when they were told to remove all ... Read More
We went on this cruise as a family of 6, four of us along with my parents. Embarkation was as expected for the most part, the big slow downs were due to passengers who wouldn't listen to security when they were told to remove all metal including cell phones and belts from their person, so the detectors went off constantly. My mother who had polio as a child walks with a cane and requested a wheelchair. She was told to wait until the line died down a bit and they would get one for her. About 20 minutes later, when there was still no wheelchair and scores of people made their way through, we asked again and the exact same person told her to walk to a designated area, pass through security...THEN she could have a wheelchair. Check-in was fine. A nice touch is that there were some real funny characters that told my son he wasn't smiling enough so he had to stay home and they would take his place. Royal Caribbean allows two bottles of your own wine to be brought on board with NO corkage fee which is a big plus, since nearly all other lines charge you. However, they didn't tell us HOW to bring the wine on board, so we put it in our luggage that we checked through. Apparently we were supposed to bring it in hand with us. Our bag was confiscated, inspected, ultimately passed through to our stateroom by the end of the first evening. All other checked luggage arrived to our cabin within an hour of check-in. Good form. The Centrum Area of the ship is pretty, but it is obvious the ship is old..21 years old to be exact and in need of TLC. Lots of banged up corners, furniture and scratches here, there, everywhere on the ship. It was going in to Dry Dock for three weeks after this sailing. Many of the major doors to the outer decks are touch activated, just need a knuckle or back of your hand. Really nice, eco-friendly idea RC. Instead of automatically opening when someone passes by a sensor, or for those of us concerned about spreading lots of germs and having to grab a door handle manually, this was nice. But then all the photos----printed out individually and trashed if unpurchased. So wasteful. Even if they are recycled. How are they not digitally displaying photos by now? Scan room card when a photo is taken, scan it to view it. Get with the times, RC. Dining in The Great Gatsby---Petra the hostess was efficient, but also very friendly with us. We were served by Dexter and Panwar and they were fantastic. Knew us by name and by drink type within two days. Very friendly, great attitudes. The food in the main dining was quite good to excellent with some odd misses along the way. A Sky High Lemon Meringue Pie that was a diminutive three bites and tasted like it was from a box; Chicken Marsala that was very spicy---so spicy it made my wife and mother so nauseous they didn't eat the rest of the night and retired early for the evening. (But I think they may have just gotten a bad mix? Didn't hear any other complaints) Every soup we had there was great, though the chilled fruit soups often tasted of a slight carbonation, as if Sprite had been added to spritz them. Most of the appetizers were very fine as were the desserts, but Banana's Foster was underwhelming. Lamb Shank was great, Brie Quiche, Lobster Tails as entrees were nice, too. The Windjammer Cafe however was quite a different story altogether. We had to request bussing staff to clear tables and dishes multiple times because they mostly were not attentive. Most foods even under the warming lamps did not stay warm for long, everything was cold by the time we sat to eat. Scrambled eggs were watery and tasteless. Opted for the omelet station whenever possible. That was good and those chefs were great. Otherwise we stuck to standards like sandwiches, pizza, burgers, fires. They were fine and in abundance. One morning the cafe offered "Grilled Sausage and Peppers"--upon taste and closer inspection, the sausages were cut up leftover hot dogs. Not okay. The desserts at the Windjammer were flat out unacceptable. Dried out cookies, bland cake slices. They tried to feature specific cuisines and those were generally good, though "Fried Plantains" in bulk, under lukewarm lamps was a recipe for rubbery disappointment. The coffee was somehow a bitter roast yet also watered down, not sure how they managed both---so we opted for the Coffee Beverage Package which was a 15 specialty coffee punch card. The savings wasn't a huge difference from buying them outright, but it was definitely worth it to us to have decent coffee. Suraj, Nenad(?), Cheryl(?) I think were their names---they were super friendly at the Cafe Lattetudes bar. Kudos. Soft serve ice cream outside the Windjammer was just fine. Fruit juices were constantly watered down. Not just cut with water to extend the life of the juices. Speaking of watered down...the cocktails were ridiculous. Buying the drink of the day in a larger collectible glass...SHOULD mean more alcohol in them. But no, you pay a few dollars more per drink for more fruit juice and the fancy travel mug or hurricane glass. Whether they serve you a 12 oz cocktail or 20 oz...you're only getting one shot of rum. Unless of course you pre-tip a bartender and then they are more generous with the steady pour and will remember you for next time, too. But that shouldn't be required...because they are already charging the tip in the price. For each $10 each cocktail (So it's either expensive fruit juice mixer, or a very expensive single shot of alcohol) there was PLUS tax, PLUS an automatic 18% gratuity. So if you want Rum Punch, Daquiris, Pina Coladas, all the fancy umbrella drinks you would come to expect on a tropical cruise...you're paying $13-$14 for each of them and only 1oz of booze in it. Speaking of Daquiris and Coladas, how in the world did the pool bar run out of these pre-mixes 3 different days before NOON on this cruise? Beers were $6.50 each, plus tax, plus tip=appx. $8 each. They offered a beverage package, $65 a day for cocktails I think. Which means if you drink more than 5-6 a day per person I guess it is worth it. About halfway through the cruise they offered a punch card for cocktails. 10 of them for $90. So a slight discount. They also offered a single day "all you can drink" for any drink under a certain price card. My parents snagged that up. BUT---you can only buy one drink at a time according to almost every bartender, and you needed to "space out your order, every ten minutes minimum", we were told. No, we don't. We paid for a service and a product, you deliver the service and the goods. Don't put conditions on it post-payment. The pool cocktail servers were nowhere to be found the first two days. Most cruises we have been on with other lines, they won't let the sound of the ice rattle in the glass before they come by to ply you with more. The Pool bartenders were generally in decent moods but not especially outgoing. Head nods are about all we got. The Schooner Bartenders ignored me the first two times we went there. One other customer, who already had her drink. Bartender was cashing her out, I'm standing in front of him, for an awkwardly long period of time, once he finished the transaction and he never looked up to acknowledge me to even say, "Just a moment, sir." So I left. Twice that happened. The On board entertainment....there was an island music quartet covering all the Reggae bases and they were fine and friendly chaps. There was another quartet, half comprised of a father/daughter team and they were exceptionally talented. Sadly, they were often turned up too loud on their amps to really enjoy. I'm 39 years old and I love all kinds of music, especially heavy metal...and I'm saying this band was too loud. We would sit two decks up to listen. Trivia Games--were fun but inconsistent. Some sessions were appropriately challenging, others were infuriatingly difficult and the crowd let the Trivia Staff know their disappointment. Also the winners of each session would get... A pen? Seriously? A pen? Not even a free, albeit watered down drink voucher? Sheesh. OH! There were key chains, too. I forgot. Movies-Several good ones. Nice options. We watched at least thee. Some in the pretty Palladium Theater, some on the Pool deck, some in South Pacific Lounge. Viking Crown Lounge---DO NOT MISS OUT on this hidden gem! It sits high above everything, housing one of the premier restaurants as well, but our whole family and many other passengers we met were under the impression that this was a restricted area available only to higher-tiered RC cruise loyalty members. Not so. It was secluded and refreshingly quiet, the big sofas in front were super cozy and had a great view of the outdoor movie screen and all of the pool deck action. Casino-A few dealers were very outgoing. The cashier cage was rarely ever staffed by more than one person which was often creating a bottleneck. They allow smoking in the Casino, just like many others. As a non-smoker it was tough to sit and play for very long. Rasa(?) was very cool, props to her. The Youth Program. Super friendly staff. Very nice. They all have funny nicknames like Igloo and Clumsy and our kids loved them. Unfortunately, the space is cramped because the ship is small by comparison. Our 13 year old liked the Gagaball and Wii game tournaments, but said it was crowded. Our 11 year old spent more time there, but it is misleading because it is advertised as separated 3-5,6-8,9-11 year old groups. But EVERY time our 11 year old daughter went to the kid's club the 6-8 year olds were grouped with 9-11 also. So it was super crowded and a lot of the time catered to the younger kids. It was a poor layout, the very capable and sweet staff there need more space. So do the kids. The Fitness Center was...you guessed it, small. Cramped. A morning workout meant risking tripping someone or getting knocked out by a free weight swinging nearby. The Rock wall was fine. Sign in process a little convoluted, but the staff were cordial and helpful. You get two climb attempts before they shuffle you away for someone else to try. They also only ever run three ropes at once, which is due to safety concerns, I'm certain. The Pool---there are two, an indoor for 16 year olds and up and the main pool. The main pool was not well cleaned, straws, wrappers, clumps of dust, hair and such all about the deck chairs. Since it is the only kid's pool...it was crowded. The large outdoor movie screen was nice. Cool to watch from any angle and at any time of day. The hot tubs were nice, too. Four of them, two adult, two kid. RC has enlisted members of their crew to serve on "Pool Watch Duty" each day for a two hour shift. They basically stop what their regular duties are at that point, and throw on a "Pool Watch" vest and carry a walkie-talkie. They are taking steps toward monitoring the pool for safety issues which have been a problem, according to their staff, but the Pool Watch workers told me they didn't feel well equipped to deal with any real emergencies. The Ports---Nothing wrong with stopping at Port Canaveral...but the arrival was nearly 11 am and you needed to be back on the ship by 8pm. Getting on and off the boat usually takes about 15 minutes each way. They of course offer excursions into Orlando which takes an hour each way to transport people to Sea World, Universal Studios, Disney...so anyone who has ever been to those Park knows that if you arrive late and have to leave early, with only 5.5 hours of time, you're going to miss a lot and you'll have spent a lot of money to do it, especially during a busy Holiday break. The other offers in Canaveral were mostly lackluster. Cocoa Beach, Airboat, etc. Going to Kennedy Space Station was the only thing of interest to us, but the up charge for transportation, the poor timing, just didn't seem cost effective to us. Nassau-Very few options there due to again odd arrival time of nearly 1pm so we decided on Pearl Island Beach Break with Snorkel and Lunch because of it. So we figured we should at least get a meal out of it. The staff were all friendly, but the first thing they told us is that the reef-side water was too rough for snorkeling. Huge letdown to my kids, but we muscled through. They refunded us the cost of the snorkeling. A 30 min. boat ferry to Pearl Island, which is a small enough island to walk from one end to the other in under three minutes...but it was pretty. They had done their best to lay out the beach chair arrangement to accommodate and it worked fine. You get a free photo and a free drink. The food was very, very good. Early on arrival, an Island staff member asked us if we wanted to snorkel...so we told him we were informed we couldn't...he said "It's a bit rough along the reef but you could try it, only $25 per person." We explained we paid for that in our package. He went to speak to his manager. He disappeared for over an hour. He came back saying he couldn't find his manager but that we still got our refund and he would give us the snorkel equipment for free, but only on the non-reef side. So there was less to see, but still fun for the kids to try. There's a floating mat too, in a roped off area of the water, along with a paddle board or kayak option. We opted to just play and splash about. Upon returning to the ship, it was now after 6pm and most of the shops in Nassau were closed, save one or two souvenir shops and restaurants, so again, really odd and plain-old bad RC itinerary timing to arrive in the port to effectively enjoy. We then departed 11:30pm. Coco Kay-8:00am arrival. RC's private island. They had almost 1,500 passengers and crew off ship by 11am through a tender ride ticket system....you go up to deck 6 and get a tender ticket for each person in your party. Then they call tender groups by number to avoid everyone rushing and waiting in line. They leave the engines idling on the tenders while boarding which drives me nuts----the fumes are awful to breathe in and seems so very wasteful. After docking, we passed by vendors first. Straight ahead and just left was the grille, two bars within shouting distance and a few small inlets of cool, choppy, but pretty water with large beach chair spots. To the right after a few minute walk you would discover kayak rentals, daybeds, cabanas, the floating mini Aqua Park and the giant Water slide. We did none of these, too expensive. The water was much more calm over there and was nice to walk knee deep in and look for ocean friends, such as starfish. We made our own fun and the kids had a blast. The grille lunch was good, too. Suckling Pig Roast, burgers, standard fare with some local cuisine mixed in. This cruise was more about spending the week traveling someplace warm with our extended family during the Holiday break and it fit the bill. It was good in some spots, severely lacking in others, but the many friendly and capable staff members including others not named in this review that we did encounter made up for several of the deficits. Read Less
Sail Date April 2017
This was our spring break cruise. We traveled with 12 people in our group. We made he best of the trip but there were some issues with the ship and staff. All of us agreed that the ship was in desperate need of updating and we found out ... Read More
This was our spring break cruise. We traveled with 12 people in our group. We made he best of the trip but there were some issues with the ship and staff. All of us agreed that the ship was in desperate need of updating and we found out that after our trip the ship was going to be dry-docked for just that purpose. We found the staff to not be as accommodating as we remembered from past cruises. The food was ok, but not over he top like we had experienced in the past. The casino, while the selection of games and slots was ok, the staff in the casino was very unfriendly and rude at times. There were 2 ladies behind the cashier's window who were the most unfriendly staff members that we dealt with. However, our wait staff in the main dinning room were amazing. They were over he top wonderful, they made every dinner wonderful and we all enjoyed both Antonio and Fidel. Read Less
Sail Date April 2017
Our room was misrepresented on the website and then again by RC on the phone. It was to have a sofa, but didn't. I only paid for the ocean view room to get the sofa. Once on board, I was told our category of room doesn't have ... Read More
Our room was misrepresented on the website and then again by RC on the phone. It was to have a sofa, but didn't. I only paid for the ocean view room to get the sofa. Once on board, I was told our category of room doesn't have a sofa and couldn't have one, even though I was able to pull up RC's website and show them our category, along with the description. Also, we ordered an onboard delivery that was never delivered. These two issues required multiple phone calls and trips to guest services to resolve, taking time away from our vacation. I'm sad to report that the main dining room service was incredibly slow. Sometimes, it was impossible to find a "plain" item on the menu. It seemed much more fancy than I'm accustomed to on RC. The dining room staff wasn't nearly as friendly as I'm accustomed to, either. I brought two teens onboard and they were disappointed that the age range was from 12-17 and felt it should have been broken down further. They also complained that all the kid activities took place in the same space, so there wasn't a place for the teens to congregate regularly. There was also a lack of board games and such to facilitate friend making. We still had a good time, but I expect much better from RC than what I got on this cruise. Read Less
Sail Date April 2017
We chose the cruise for the convenience of going out of Baltimore, a 9 night tour and Charleston. (And we thought we would get an upgraded experience over Carnival.) Our dining staff-- Dexter and Parwan were EXCELLENT. I actually set ... Read More
We chose the cruise for the convenience of going out of Baltimore, a 9 night tour and Charleston. (And we thought we would get an upgraded experience over Carnival.) Our dining staff-- Dexter and Parwan were EXCELLENT. I actually set out a special tip ($60) for them to bring the last night (complete in an envelope with their names) only to have it TAKEN by the room steward!!! I told the dining staff what happened and they seemed to indicate that it happened all of the time?!!? I also reported it to Guest Services who was very blase but said it would be fixed-- it was NOT by the time I had to disembark. Nobody from Royal Caribbean has followed up. Very sad. The food in the Great Gatsby was OK. A lot of kind of odd choices that did not sound particularly appealing and a few that fell short of the mark. The highlight was that on certain nights there was an up-charge to get filet mignon. Oh! And the gnocchi, tortellini and Cesar salad were very yummy! The food in the Windjammer really needs some help-- particularly in keeping warm things warm and a bit more variety. The salad ingredients always appeared fresh and tasted good. Fruit was also particularly good. The maitre d' refused to accept that My Time Dining meant on the cruiser's schedule.... not hers and she pretty much forced everyone into choosing one time slot and going in that slot every day or face her wrath-- and then she would also make you wait (and wait and wait... and then check back..... to see if she decided to allow you a seat)! The bartender at the pool bar was surly-- at best-- at least to females. He seemed to work harder for guys. My teens were not enthralled with the "teen club" that apparently bumped a lot of tweens up to teens.... and made it not a fun "teen" experience. The rooms were fine. The public areas were well-designed. The entertainment was OK. (ReVOICED was the stand-out-- very fun!!) Read Less
Sail Date April 2017
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