WHAT a disappointment!! The 12-night, December 1st, Grandeur of the Seas Cruise from Baltimore was everything you would not want!!
** On the sea days, the ship smelled like an ash tray, especially on the rough sea days. Reported to "Melvin" as the Customer Service Desk.... only received smiles.
** Poor Breakfast Service in the Great Gatsby Dining Room. 20-minute wait for a placed HOT ...
We had never gone up North. We picked RC as we had never cruise with them. We have over eleven cruises behind us, and this one was the worst ship, food, rooms and over all a total disappointment. We had a balcony on deck 7. The room were so tiny. The showers was the worst I have ever seen on any other ship, I actually had to stick my leg and rested on the toilet so I could soap my legs. We do like ...
We book Jr Suite unfortunately was located just under the DJ and bandstand at the pool level. Was very loud in the room especially the night the DJ played until 1:45am.
Kids running in and out of shows.
Could not always get a seat for breakfast or lunch.
Food was marginal at best, couple from New York told us the food was better on a Disney cruise. Morning pancakes, waffles and french ...
We took this cruise with kids ages 16, 12, 4, and 1. There was nothing for any of them to do and it was a consensus that all of them hated this vacation. The pool and cabin staff were rude because my young kids were crying and screaming during the trip because they were so bored. The teenagers stayed in their room and slept most of the trip because when they tried to go to the teen room, they were ...
We chose this cruise because of the destination and wanted to try a different cruise line. We heard that Royal was better than Carnival but for us it was not. The food wasn't very good, nor were the activity choices. The staff seemed super tired and many unfriendly. The lady in the Royal shop, and the 2 workers in the Post Restaurant were the worst. Toilet seldom flushed, and the shower was ...
NEVER buy Owners Suite #8002 unless you enjoy being under the galley of the Windjammer and listening to the carts being drug back-and-forth all day and all night!!! It was a doozy. Reported to the Head of cooking areas, no reply and no solution. 9 days and nights was more than we could stand. The embarkation and debarkation was great, the ship was in great condition and the staff were a "10" on ...
In a word, horrible. The ship was FILTHY....our cabin was so dirty we had to ask the cabin steward, on the first day, to vacuum and dust. I understand the ship is old, but no reason for it being dirty. The food, at times, was inedible. The service in the dining room and the bars was not acceptable. In the dining room the waiter/busboy kept giving our table the incorrect meals. Drinks orders ...
The cabin window was so filthy, we could barely see out, much less take pictures through it.
We reported it every day. They squirted salt water over the salt streaks without using soap, which didn't work.At the same time, they were washing the windows that were visible at the restaurants the proper way, soap and sqeegee. We wouldn't have booked the cruise under that circumstance.
The quality ...
Dirty ship, rude staff and mediocre food. Our cabin was dirty and various things throughout the ship was broken including ice machines and soda dispensers. We were on this ship in Feb. 2017 and had a wonderful time so we re-booked it for Jan. 2018. Such a big difference in less than a year. There was a fellow passenger who was in the Solarium and using the hot tub and was suffering from being in ...
Chose this cruise based off of price and date of vacation. There was not much to do for young adults. We were unable to go on our shore excursion and they tried to charge us extra for a supplemental excursion. Pricing was not clear for the Spa. Still had to pay for the entire cruise even though we had to leave early because of maintenance on the ship. Very disappointed with the overall experience. ...