I chose this cruise as a replacement for the one that COVID-19 got cancelled back in March 2020. This one had the same departure location (San Juan) and actually a bit of a better itinerary (6 island stops). I had never cruised with RCL before but heard good...boy was I wrong. Here is what went wrong for my combined group of 7, 4 cabins:
1. The terrible customer service started after we ...
This cruise was 5 days and went to Mexico and Coco Cay. This site won't allow anything else besides what's above. Chose Mariner because my family had been on Independence twice before, and they are similar (sister) ships, so I was told by a Royal Caribbean rep. Boy was that a mistake. We can start with the room mixup. I was under the impression when I called and booked the cruise the balcony ...
Birthday and Anniversary Cruise planned for the wife and I.
It's been several years since our last cruise.
The overall experience really was disappointing even though the food and waiter staff experience was good.
Several bad experience which included inconsistency with the organization boarding process.
-unclear documentation requirements for Antigen testing documentation and rude ...
Royal Caribbean changed our destination from Cozumel to Coco Cay without any notification one month before embarkation. Not only that but I bought an excursion for Cozumel and they didn’t refund my money. This was our first and last cruise on Royal Caribbean. We were so mad and didn’t find out we were not going to Cozumel until after the ship left port. There was nothing but one show per day in ...
We are Diamond Level and sail on Royal Caribbean as often as we can--usually every 4-6weeks prior to the pandemic. This was our first time on the new Odyssey of the Seas. It is a beautiful ship, chock full of exciting new activities and venus, especially geared to kids and teens. Lots of entertainment for adults, though. We are Casino Royale lovers and this ship has all new machines, the latest ...
The food quality has dropped and drinks appear to now be very watered down. This is definitely a decline over past cruises with RCCL. They must be struggling due to running at lower capacity with Covid, but they should not be skimping on quality to get by. I was very disappointed. I have cruised almost exclusively with RCCL for over 20 years and this has been the worst. The room was fine - ...
This a is complain about the discriminatory policy that the Cruise Lines Royal Caribbean is applying to the passengers right now.
Even when they are requesting a negative Covid test before to get the ship, the no vaccinated persons have to do another test at their cost to confirm that they are negative. But that is not enough for them, once inside, they don’t let the no vaccinated people to ...
I went with someone who insisted that cruises were great. Wasnt impressed, wont cruise again. Because of the confusion of check in time. VS. Muster Station drill. We arrived 3 hours early. And sat and waited...for 3 hours. (?) No Sail Away party. And I was told those were great..? Nothing for dinner but Pizza.. (unless you paid extra). No entertainment. Maybe there was, but I never found it. Main ...
It should be noted that we made the trip to use the credit of a cruise that was not done in 2020 due to a pandemic, what was a 7-day cruise became a 4-day cruise and we still had to pay 1,200 more dollars, and only to get on the ship you start to continue paying more and more, they charge you for everything crazy, the service is excellent, but the food is bad, very bad, unless you decide to pay ...
I just returned from a nightmare trip with Royal Caribbean. My child is unvaccinated and the discrimination was unreal. The Bahaman government was not a problem. They required a few reasonable steps and approved her to enter the country. Royal Caribbean, however, disregards the countries criterion and simply does not allow anyone unvaccinated to enter the port. Their description was misleading. ...