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560 Royal Caribbean Bahamas Cruise Reviews

This was one of the last cruises before the COVID-19 outbreak took down the cruise lines. I was not on spring break--I'm an actual, real adult that doesn't need to get drunk and vomit all over a cruise ship. The college idiots ... Read More
This was one of the last cruises before the COVID-19 outbreak took down the cruise lines. I was not on spring break--I'm an actual, real adult that doesn't need to get drunk and vomit all over a cruise ship. The college idiots overran all public areas day and night and were very noisy in the stateroom areas all night long. Despite complaints, the ship staff made no attempts to control them. One night at 3 a.m. I called the guest relations desk and no one answered the phone. Knowing RC's lower quality of food, I only ate in the specialty dining restaurants, which was very good. The recent renovations to the inside of the ship look very nice and the public areas are still in good condition. Besides my above comments, the dining and stateroom staff did a good job. RC just opened in January 2020 a new beach club at Coco Cay that requires a separate entrance fee. The quiet experience laying in a lounge chair on the beach was beautiful. TIP: Book this early, as there are a set number of 250 spots sold for the club. Also, book early. I paid $39 eight months in advance of the cruise. On the ship, the cost was $200. Read Less
Sail Date March 2020
The ship has indeed seen her better days and they are all in the past. The boarding staff in New Orleans were rude, uninformed, and totally messed up boarding directions. They treated the passengers like cattle and laughed when you ... Read More
The ship has indeed seen her better days and they are all in the past. The boarding staff in New Orleans were rude, uninformed, and totally messed up boarding directions. They treated the passengers like cattle and laughed when you followed their uninformed directions instead of fixing their mistakes. The ship seemed dark, dank, and dirty. Not in the sense of trash everywhere, but things were very dingy. The room was adequate and the steward was fantastic, but in poor repair. Windjammer food was held at unsafe temperatures and up to 6 hours for some foods. I asked about this and was told that some of the items that were to remain hot were held for 6 hours and the cold items as well, even though they were heated and chilled improperly. Meaning that the cold items were not chilled at all and the hot items were held at double temps for 6 hours. I don't know about you, but eating a hamburger that sat out for 6 hours is disgusting. The bar staff were generally very good and the drinks were as strong as you asked for them to be. The main theatre entertainment was pretty bad, save the magician. Overall if it is very and I mean very cheap this cruise will be ok. Read Less
Sail Date March 2020
We chose this cruise because I it was kid friendly. We celebrated 60th and 40th birthdays and went with a large group. Cons When contacting customer service before our trip, our group was misinformed many times. Not as baby ... Read More
We chose this cruise because I it was kid friendly. We celebrated 60th and 40th birthdays and went with a large group. Cons When contacting customer service before our trip, our group was misinformed many times. Not as baby friendly has we hoped. We brought our 9 month old baby. Couldn’t get a high chair the first night and almost didn’t get one the second night. Had to go on a scavenger hunt just to get a spoon to feed baby. Pretty crowded pool areas and you have to check out towels and wait in a line to return them. So inconvenient. We didn’t upgrade our food package, so unsure if it would be any better, but food was mediocre. Fine dining dinner was not fine dining. More of a buffet that is served to your table. Very crowded in the dining room. Servers could barely get through to pass drinks and dishes. There is a cooler in the room, but no fridge. Standard rooms are dark, dingy and small. Definitely too small for a family of 4 (Parents, baby and toddler). You truly are nickeld and dimed. We were told gratuity was included when we booked our trip, but were charged about $15 a day for each family member, which really adds up. Kids sailed “free”, but were also charged a gratuity and of course tax. Professional photos were $20 per picture. Cost of Packages were outrageous. Nassau could be fun, but you would have to pay for an excursion. Otherwise, it’s not worth getting off of the ship. Might as well enjoy ship amenities, while most everyone else is off of the ship. We were celebrating 2 birthdays and it just didn’t seem special. We had a pretty large group too. My parents balcony door was broken. Pros Service staff was exceptional and truly went out of their way to meet the needs of their guests. Housekeeping also did an amazing job keeping the rooms clean and tidy. Cococay was an amazing time! Kids loved it. Wish we were there longer than a day. Kids club is a nice break from the kids. The taco restaurant was great. Some of the people in our group got a balcony. Much more spacious and bright. Exciting being out on the ocean and was a smooth ride. This was our very first cruise and such a disappointment. Read Less
Sail Date February 2020
I'll start off by warning you this is a detailed review of our experience so far, on Majesty of the seas and we have only been in the ship a couple nights..hoping it turns around. The Royal Caribbean parking and check in process ... Read More
I'll start off by warning you this is a detailed review of our experience so far, on Majesty of the seas and we have only been in the ship a couple nights..hoping it turns around. The Royal Caribbean parking and check in process here in New Orleans is a clusterF#(K like no other, we have been on carnival from here and many RC cruises from other ports and none are as badly put together as the one here. Not sure if its any better if you park out in a public parking garage but thinking it maybe better to just do that, be cheaper, and wouldn't require you to walk over railroad tracks out in the open (glad it didnt rain on us and hope there is no rain upon return or we will be wet dogs). We tried to book our cruise about back about 2 months before the cruise date, for the 2nd person 60% off and kids free deal. We were told no more cabins were left to handle 4 people so our only choice was to pay for 2 cabins, got lucky enough to have them next door to each other, but boy are these cabins small and tight, yes these are even smaller than your typical cabins if you have been on any of the Oasis class ships. The ship shows its age, housekeeping and maintenance could be improved dramatically to at least make some of the simple really obvious issues better. Our sink does not drain, we have asked for that to be looked at 2 times and still isn't working right, the shower head in both cabins shoots water out from the hose so giving the kids a shower is a mess! The shower wall had mold on it, floors were not vacuumed in both rooms, the sink leaks from the bottom edge all over the shelf below, looks like its been doing that for several years from the damage its caused. I went to put my hats and stuff on the very top edge of the vanity and it had not been dusted off in months, so asked the room attendant to clean it off who than also found 3 old bars of soap up there as well. Room attendant Craig on deck 4, is who we have...unfortunately he is not happy to be on this ship, mad at the world, or maybe hates people of our ethnicity..regardless he doesnt speak to us, never officially introduced himself to us like they always do, actually had to ask 2 others and him who our attendant was just to find out who would be in our cabins each day, seemed upset about something and making it obvious so today i had to ask if we did something to make him upset or if everything was okay, needless to say that conversation went nowhere, he seemed bothered by us, so we have kindly asked him to not go back into our cabins to avoid any further issues with him...NOT LETTING HIS UGLY ATTITUDE RUIN OUR TRIP!! Our first day of the cruise we went to talk with dining and the first guy said we were all set for 530 dining but my parents were not at the table with us so we needed to go speak with his boss and she would make that happen. We went over to the head waiter Tamara i believe was her name, she said we were not on 530 and asked us who told us so, we showed her so she yelled for him to come over there and pretty much disciplined him right there in front of us, told him he was wrong, did not know how to look at his screen, needs to make sure he looks at the screen better and not to give guests the wrong info. We get it that he made a mistake but the way she treated him in front of us made him probably feel like jumping off the ship would be better and made us feel very uncomfortable as well. Sorrento Pizza and Compasd deli only keep 1 person on duty even when its about to be lunch time and lines are forming before 1130, RC needs to properly staff these areas so that people are not waiting so long for pizza, and staff isn't running like mad men trying to prepare, cook, cut, serve the items...its ridiculous that they do not better organize things for these type of areas for the rush hour times. We did report our issues with our Room Attendant to his supervisor, but the damage is done and we are stuck having to look at his grumpy ugly side eye ooks at us for the rest of the week, it sucks that 1 staff member can ruin the vibe of our trip when they make you feel like there is some sort of personal issue with us when we dont even know him. We have been loyal RC users and go to Emerald status with RC after this trip but unfortunately this is our 2nd time in the last 5 or 6 RC trips that we have had an issue with a room attendant, ironically both times the room attendant was from Jamaica, and as I understand RC is required to hire a certain amount of people from Jamaica as part of their deal to port in Jamaica but the service provided by the folks from Jamaica is not nearly as friendly and professional as you see from the people from China, India, or Mexico...im sure others will experience this same issue as we have, and hopefully RC will give them more training or not force these people into service level duties that require them to be friendly to people. Hoping our trip experience improves over the next few days, I used to love cruising but this hasn't been much of anything for us this time around...was hoping to just relax, not be stressed or worry about dumb sh!t while on vacation. Read Less
Sail Date February 2020
Just to forewarn this is mainly all a negative comment Lol. This ship is the 3rd smallest in the fleet, and built in the 90s. Boarding was not very smooth for us. Royal Caribbean never sent me any emails or a boarding pass or a ... Read More
Just to forewarn this is mainly all a negative comment Lol. This ship is the 3rd smallest in the fleet, and built in the 90s. Boarding was not very smooth for us. Royal Caribbean never sent me any emails or a boarding pass or a barcode or anything. Luckily I had downloaded the app so I at least had our room number but that was it. Ive been on one other cruise that was 10 years ago with carnival so I had no idea I was supposed to have a barcode to board the ship. Nowhere/nothing mentioned that. The room was tiny, which is to kind of be expected but it’s definitely smaller than the rooms I’ve had on carnival. We had an exterior room with a little round dirty window, Not to mention we are on our honeymoon and our bed is two twin beds just pushed up next to each other. We paid for the unlimited drink package, it was around $860 for two, but they were running out of stuff. Day 5 they Ran out of pina coladas. An excursion that I booked has been canceled on four separate occasions. The morning of that port, they were offering it again at a different time so I paid for it got off the ship and waited for an hour to find out that they had canceled it again. So that is now five times I have paid for the excursion just for it to be canceled afterwards. We sat and waited and asked multiple staff off the ship about the excursion and no one seemed to know anything. Finally 45 minutes past the time we were supposed to leave we found someone different to ask who then told us it had been canceled. Talking to the shore excursions desk is a nightmare and they are extremely rude and basically say that it’s not their problem and out of their control. Which is odd because its a royal caribbean excursion. There were Kids absolutely everywhere, When booking I was not aware that kids 12 and under sailed for free or that schools were out for Mardi Gras so maybe I can chalk that up to my mistake of not researching enough but I just had no idea it would be like this Almost every couple we have met have agreed that there are way too many kids. the ship has no adults only place, I was hoping there would be at least one adults only hot tub but no such luck, I did look on the map after I downloaded the app and did not see anything that said adults only but I just had my fingers crossed that there would be something. The hot tub capacity limit was five yet there would be literally 15 kids in the hot tub‘s with masks and snorkels on. Even the bars are full of kids which makes no sense to me how are bars allowed to have little kids. The only area that has no kids is the casino but you can smoke in there so that is just one big cloud of smoke. On port days some things on the ship are closed, not very many bars open, so be prepared to wait a while for a drink. At the pool there Nowhere to ever sit, and people reserve chairs with towels at the crack of dawn and there are just chairs sitting there with peoples towels all day long. I had even gotten up early two mornings to try and get chairs and by 8:30 there is still no where to sit. The policy On royal Caribbean is that if the chair is left unattended for 30 minutes or longer with no sign of returning they are supposed to take the belongings and put into lost and found but no one does that, and they do not even know their own policy. there was one day we saw six chairs with towels on them for over three hours my group finally decided to ask about them and everyone said they weren’t sure what to do. The staff renting out the towels told us to just sit there anyways so we did and then we got out at two hours later by the woman who had been reserving the chairs for five hours. Grand Bahama totally sucked. The port is not pretty at all, and the whole area is beat up from the hurricane. Its definitely not a sight to see. This is where our excursion got canceled but it was too late to book anything else so we got in a taxi to go to a nearby beach spent $40 for a very small and trashy beach area, that once you get to you have to pay for everything. At night there’s just not much to do for a couple in their 30s with no kids, there are quite a few bar areas but they are always empty and never music playing. There are a few game shows and things that go on throughout the cruise but they are pretty boring and all you win is a $.10 keychain. On the last day of the Cruise we finally found a hot tub that did not have 15 kids in it so we get in the hot tub to enjoy our last day with drinks and they start playing Disney movies on the screen with loudspeakers at 1 PM. it was so loud we couldnt even talk to our friends in the hot tub with us. Who wants to sit around the pool watching Disney movies at 1 o’clock in the afternoon?! In the casino, we were playing Texas hold em, the table was totally full, everyone having a great game, and at around 2 o’clock they decided to shut the game down completely because they did not have staff to keep the game going. Entertainment on the ship I would call mediocre. There were two comedians, one who we thought was great, the other was decent. There were multiple musical type shows, which we have zero interest in but to each their own. A couple nights theyd have an orchestra playing. And one night had a magician who was okay. Getting off the boat, was a COMPLETE NIGHTMARE!!! We were two hours late getting to the port which was fine because that was out of their control. But you can choose to either carry off your luggage yourself or you could check it in and the staff will take it off. We chose to take our luggage our self because we knew we would get off the boat and get out of there faster. There was absolutely zero organization and no order as far as who got off the boat when. Anyone on the ship who was carrying off their luggage was directed to all go to deck 4, so over half the ship they expected to be all in one tiny area with their luggage fighting to get off basically. Quickly that store got way too full so they started sending people up to higher decks. There are 4 elevators, and stairs. They were literally yelling at people to quickly go up floors, and to carry their luggage up the stairs and had no one there to help. I noticed quite a few elderly people struggling to get their things up the stairs while the staff just sat and watched them, offering zero help. So now everyone was spread out throughout the ship luggage in hand for about an hour and then they announce everyone to come back down to deck for her and they would start releasing everyone so then you are stuck in the exact same situation, everyone trying to get to the same deck at the same time. It was impossible!!! I don’t understand why they would not have each deck exit one floor at a time instead of telling everyone to meet on the same floor... The wifi was decent. I didnt love spending $100 for it, and it wouldnt stay connected for more than a few minutes, but it atleast worked off and on. This was our second cruise, bur first with royal caribbean. We will NEVER take another RC cruise again, and probably won’t ever even take a cruise in general again because this totally ruined my outlook on cruises. If you are in your 20s-30s with no kids, do not go on this ship. Even with all of the kids aside, there really is just not much to do. The pros were.....our server at dinner was phenomenal. His name was Jake and we loved him. Also most of the bartenders were very good and friendly. Coco Cay was great! It was a beautiful day and multiple places to sit without having to pay extra. It’s also nice that your drink package works on that island. We did an excursion snorkeled on our own and then just went to the pool. The downside I would think about Coco Cay is that there are lifeguards and ropes so that you cannot go out too far for or to certain areas which I’m sure is just for your safety but someone who has 100+ times I did not like being limited. The excursion we did was the stingray city and we absolutely loved it. The tour operators were great and we had more than enough time there. On the ship there was a gameshow called quest, that was a lot of fun! But it was only one night. In Key West we did an excursion called sail and snorkel and it was a lot of fun! However online it says 3 hours, but keep in mind its an hour boat ride out there, and an hour in. So its only one hour snorkel time. Also you dont get to drink until youre on the way back. The guys on the boat were awesome and so helpful. It was a good experience and i’d suggest it. Probably not for children though considering you are out in open water, and it can be a little rough. Also we stayed at towneplace suites in metarie the night before, and were allowed to leave our car there for the week for no extra cost. We ubered to and from the cruise at around $25 each time. When we got off the boat to help our Uber out we walked maybe half a mile so he could get to us easier and faster Read Less
Sail Date February 2020
This was our 5th cruise on the Brilliance of the Seas and we were very disappointed. The MDR experience was terrible. The quality of the food was not good and serving roasted turkey any night is just plain cheap food and on our 5 night ... Read More
This was our 5th cruise on the Brilliance of the Seas and we were very disappointed. The MDR experience was terrible. The quality of the food was not good and serving roasted turkey any night is just plain cheap food and on our 5 night cruise it was offered twice. The menu choices have decreased and the items are mostly just plain cheap food. What everyone has always looked forward to was LOBSTER night and forget that there is not one. They offer a salmon ever night and it is the worst salmon I have ever tasted. Serve at least Norwegian if not Alaskan but the cheap farmed salmon they served is bad and way over cooked. During my 5 nights in the MDR the only thing I would say was really good was the escargot, that they do well. The Windjammer did have some pretty good food. The burgers are done the way they should be and the pizza is not bad. The choices are very good for breakfast and lunch and we cruised thru a few nights after dinner and it is probably a better choice than the MDR for dinner. We attended 4 nights of the main event shows and only one was acceptable. They are still doing a production show that they did 5 years ago, time to move on. We had booked another cruise on the Brilliance for this December and will go thru with it in hopes they get there game together. I feel that the Captain needs to get his Ship together and take care of business. Never did see him about the ship yet when we sail on Celebrity the Ship's Captain was always visible and even at the Dock at each port to welcome everyone back on board. Read Less
Sail Date February 2020
If it is too cold to go in the pool on deck, the only things for your children to do is the rock wall (during it's open hours) and Ocean adventure (their understaffed kid's care). The shows were so, so... Richard Harris the ... Read More
If it is too cold to go in the pool on deck, the only things for your children to do is the rock wall (during it's open hours) and Ocean adventure (their understaffed kid's care). The shows were so, so... Richard Harris the comedian, was good. Although, we never made it to our final destination to trade off performers and entertainers, so that probably contributed. We booked 2 rooms (at the same time), but were assigned different tables on different floors for sit down dining! Then they tried to accommodate by moving us to 8pm dining... won't work with kids. The 2 times we did attend sit down dining we had bad service. The first night the server was sick, so we got fill in service from the other waiters on the floor. We were the last people to get our food over an hour after we were sat down. The 2nd time we got better service, but the lobster we ordered was TERRIBLE. Completely overcooked and chewy. Windjammer and Compass Deli was the saving grace for food for us. Granted the food quality was barely above gold corral buffet food in my opinion. But it was fast and always there, which was great with kids. We NEVER made it to Nassau, never picked up the last entertainers. Instead, their compromise was to take us BACK to Key West for a quick 3-4 hour day trip by the time we got through customs. We're from Florida, so this was really disappointing to not even go the Bahamas, whole reason we booked the cruise. There is not much of anything to do on Key west besides, eat, trolley and the butterfly garden. Which we did the trolley the 1st time... so we gave the butterfly garden a try, oh yeah, the closed 45 min after we got there! That's because we couldn't get off the ship until after 2pm going through customs. It was a 7 days cruise and NOT enough to do on the ship when the weather is so, so and you have so many sail days. Read Less
Sail Date January 2020
We sailed out of Cape Liberty, NJ on Dec. 28th, 2019, at 3:00 PM for an eight day cruise. We returned on Jan. 5th, 2020 to the same port at 6:00 AM. We had three ports of call; Cape, Nassau, Bahamas and Royals own Island "Perfect ... Read More
We sailed out of Cape Liberty, NJ on Dec. 28th, 2019, at 3:00 PM for an eight day cruise. We returned on Jan. 5th, 2020 to the same port at 6:00 AM. We had three ports of call; Cape, Nassau, Bahamas and Royals own Island "Perfect Day". We are long time fans of this Cruise Line. This was are 8th cruise in the last 15 years. Our last on the line was just three years ago. Historically, we would tell everyone who would listen what a great deal vacationing with Royal Caribbean was. We even carry their VISA awards card. So we have a history to compare this cruise to. First; they have changed their business model and not for the good. They now are pushing the drink packages on you. We discussed this option before leaving and not being big drinkers decided against it. We arrived the day of departure and I ordered a double vodka, with club. The cost for this drink was $19.00, which included an auto applied 18% gratuity. In the past the drinks on board had been priced pretty much the same as any on shore restaurant. So we buy the drink package for the week. The cost of the drink packages amounted to $531.00 per person. Or, as the sell the package, just $66.38 per day. Given that your really on the ship only seven days and eight nights this figure jumps to $75.86 per day. Again invoice states your gratuities for bar, restaurant, etc. are included in your fare, they add 18% to cover your bar bill in your drink package... The only shore excursion was to Cape Canaveral unfortunately it was booked full. We took the bus to Coco Beach. It was a rather windy day and not really a beach day. The food on this trip was not up to the past experiences. We found the portions to be small and the meal was just OK. Perfect Day Island is well done; they charge 12 service fee on any purchases. Our son really enjoyed the water park. We ate at both Chops Steak House and The Italian restaurants.On past cruises Royal gave you a credit for the dining room meal that you were passing on for the different dining experience. A credit is no longer being given. The price of the two restaurants was about what you would pay for an up scale city outing. We thought both restaurants were good but not great. Service was good, waiters were friendly. Read Less
Sail Date December 2019
Ship was beautiful but smoke lingered everywhere. Our room steward was sick after embarkation and we never received personalized service. Didn’t even really know who our steward was. No towel animals, wife’s friend showed up and we ... Read More
Ship was beautiful but smoke lingered everywhere. Our room steward was sick after embarkation and we never received personalized service. Didn’t even really know who our steward was. No towel animals, wife’s friend showed up and we were unable to get sanitary bags when needed. Bar staff wasn’t enthusiastic about serving us when we asked for soda as that’s the package we had. They advised us to go to the soda machines Dining staff was much more friendly to the higher class guests rather then 1st time royal guests. We have sailed 12 other cruises and this was 1st with them. When we complained about the bar service a 6 pack of soda was sent to our room. “Kinda felt like they were saying to have our sodas In our room” then we got billed for them. “We had the soda package” I also think the variety at the buffet was lacking. The first 2 nights a neighbors balcony door was slamming in the wind. Took 4 phone calls to get it resolved. Not a great cruise for customer service, other lines address us by name and feel more personable. Probably would not sail on royal again. Read Less
Sail Date December 2019
My wife and I went into this cruise with such excitement - our first completely solo cruise without our (now adult) children who have accompanied us on every one of our past cruises. A new class of ship (and just plain a NEW ship) that we ... Read More
My wife and I went into this cruise with such excitement - our first completely solo cruise without our (now adult) children who have accompanied us on every one of our past cruises. A new class of ship (and just plain a NEW ship) that we were looking forward to sailing on. And a visit to a port we hadn't actually been to before and had high expectations of enjoying - CoCoCay. I'll preface this review by saying that in the grand scheme, we did have periods of enjoyment during this particular cruise, however, it was not the overwhelmingly exciting or positive experience that we've experienced with every other cruise we've ever been on, with both RCI and Carnival. We are the last ones to complain while on a cruise (having dealt with others who did so in the past), but now having returned home with the experience complete, I'm compelled to write about the experience as a whole, including it's "Misses", of which on this particular cruise, there were many. This is a long review. It is unabashedly mostly focused on the negatives because, well, there were more of then versus positives for both of us - take of that as you will, but we are not beginner cruisers, and frankly, we would simply *never* book another cruise on Anthem (or any Quantum class ship) ever again. For that matter, the whole experience with this ship, and Royal Caribbeans latest tactics to monetize seemingly everything physically possible has given us pause about even continuing to cruise with them despite being nearly Diamond status. Our check in / embarkation experience was spectacular - the new "pre approval" process (where you can do a lot of the check-in yourself at home) was a massive success, saving us time standing in lines as would otherwise be normal. From the time we walked into the terminal to the time we were headed towards the gangway was literally under 15 minutes, and we were aboard inside 20 minutes after stepping out of our Uber. If they're getting things ready to deal with the huge crowds of Oasis arriving soon, they've nailed it. The ship itself is indeed new(er) and (mostly) in excellent repair. After sailing on Explorer, Grandeur, and Enchantment (all older ships in the RCI fleet) Anthem seemed new and fresh in comparison - we were excited to be aboard! I didn't expect it to live up to our experience of the Oasis class, but being one of RCI's new flagships, I had expected it to be close. We got checked into our stateroom and met our ever-smiling stateroom attendant who was extremely friendly and anxious to help - he turned out to be of the bright spots on our cruise - a shining star - thank you Frederick! Day 1 at sea was soon upon us and we headed for the solarium to enjoy our first day after breakfast in the windjammer. It's design was much better than the typical RCI buffet setup so we were off to a good start, but after actually getting our first breakfast, we were a little underwhelmed - the much touted "new and improved" windjammer seemed understaffed, and a lot of food that should have been served hot...was, quite simply, not. But hey, we're on a cruise, relax...enjoy! It was just a one off I'm sure. Sadly, it was not. More on this later. After breakfast we headed towards our favourite place on all RCI ships - the solarium. My first impression of the solarium was that it was pleasant, if not noisy - unfortunately the makeup of the passenger load on this trip seemed to include a lot of volume challenged individuals and the usual serenity of the Solarium was often difficult to find. Not RCI's fault, but this was indeed a very packed cruise with a noisy group it seemed. It is what it is - enjoy the cruise I kept remembering - little things don't wreck the overall experience. Although my wife loves to sit and relax in a chair, read a book, and stare at the ocean, I often gravitate towards the pool and spas in the solarium. I was soon wondering who made the design choices of both - the spas were so incredibly shallow that when sitting on the seats the water was only 1/3 of the way up my chest - *many* others were commenting the same, especially those who were not first time cruisers like ourselves and had other ships to compare with. The only way I could actually get underwater up to my neck was to lay awkwardly with my knee jammed up against the hand rail to avoid sliding underwater, or to stretch out across the entire spa...and nobody wants someone else's feet that close to them. Sadly, the pool was not much more enjoyable - all 3 segments in the Solarium were only a few feet deep at most, and a new addition of a lifeguard who just stood there and persistently stared at passengers in the pool felt...odd. Others were clearly uncomfortable about it, and many commented that the clear glass at the edge of the different levels of the pools presented highly unflattering views of what few swimmers were actually in the pool to those in the pools below them, as well as other passengers walking by. Accordingly, I noticed that the "pools" (using the term loosely) were under utilized - empty or nearly empty most of the time, for that matter. Add into this whole situation the fact that the spas were so incredibly over chlorinated that it literally burned my noise when I was in them (and others were also commenting), by the end of the cruise I had only "Enjoyed" the spas three times for about 15 minutes each time. Usually I'd spend at least an hour or two a day relaxing in them. Disappointed. However, the solarium became one of our Go-To places (as always) even though the towel-on-chair reservation brigade were in full force (as usual) with seemingly no crew enforcement of the issue. But when we found a chair we enjoyed it there. Elsewhere on the ship I was left wondering about the design choices of various venues and common areas. The "Esplanade" as it's now called (Previously referred to as the Promenade on most other RCI ships with similar setups) was extremely crowded - especially so when the "Junk sales" (as much wife and I jokingly refer to them) were on in the middle of the space...which on Anthem, was basically ALWAYS. These sales have always frustrated me on every ship when they take place in an area of the ship that should be available for passenger enjoyment and free-flow of passengers from one venue to another, but on Anthem it was particularly annoying as it was seemingly non-stop, complete with the loud annoying announcements about "limited edition!!" or "one time sale!" this, that, and everything else. Want to get to the Patisserie for a coffee or a snack? Sorrentos for a slice of pizza? Or just want to actually get through the area from one end of the ship to the other to head to the Music Hall or another venue like the Schooner bar? Get ready to bump and grind shoulder to shoulder with others - I felt bad for anyone who was in a wheelchair or a scooter - it was simply unnavigable almost all waking hours and we soon started avoiding it like the plague, instead of enjoying it as another common area that should have been enjoyable. At least on other ships they pack up the sales during certain hours and the area is quiet, open, and enjoyable to sit and unwind for a few - on Anthem, it was a constant cacophony. Another public area turned into what was effectively a big retail store. The "British pub" that is common aboard RCI ships was at one end of the Esplanade, but again, the design choice of installing "grids" instead of windows meant that sound bled both ways to and from the pub. When there was a crooner or some activity going on it bled annoyingly into the Esplanade and Sorrentos. When you were in the pub trying to enjoy yourself, the annoying junk sale announcements (or just the high-volume crowds) bled over into the pub. You couldn't win in either venue. Speaking of venues, we enjoyed most of them, but unfortunately getting to and from often required running a gamut of photographers that were frankly, by the end of the week, incredibly annoying. On one walk from 270 to the Esplanade we were approached not less than THREE times - once by the "tuba" art installation exiting 270, once more in the area between the elevators (where they had the customary "Fake sunset" photos backgrounds out in full force) and once more on our way down the staircase headed to the Esplanade for a slice of pizza after a show. Honestly, is RCI not able to pay the fuel bill unless they sell enough photos every cruise? That's what it started to feel like. Worse yet, while docked in Bermuda, whilst walking down the pier we were yelled at by another Royal Caribbean photographer after (unknowingly) standing in her shot while trying to get a similar one of our own. I'm usually the last person to get into a verbal altercation with anyone, but I must admit that I had a few polite yet firm words directed at the photographer about the situation about how it was both an accident that were were there to begin with (we genuinely did not see her standing there before apparently walking into her shot), and also reminding her that we are as entitled as anyone else to take a picture with us and the ship in the background even if we weren't paying RCI for the results. This REALLY bothered me for hours afterwards, way more than it should have, but the photographer barking "Sir please move you are in my photo, I'm just doing my job, please move, I need to take this photo, please move, I'm just doing my job" is stuck in my head still as I sit and type this. So, the new "270" venue - RCI does have a hit on their hands with this style of venue close to the waterline on the stern, and with lots of glass - it reminded me of the Centrum on the vision class ships, but far better. The shows hosted there were hit and miss however - "Spectras Cabaret" left us scratching our heads a little as it was, frankly, just weird - no other way to explain it. We stayed up late one night specifically to attend the "Vistarama" which I mistakenly thought would include the use of the robotic television screens, something I had wanted to see in action. We were soon disappointed to learn that it was literally just 4 or 5 "vistas" projected onto the 270 windows, a few of which (IE, the "Waterfalls") that were just cut and paste repeated/duplicated images across the windows. It was cool to see, sure, but after about 15 minutes, particularly when the images started repeating, the venue emptied out, complete with groans from others who also expected more. And why did they want until 10:30PM to start this when 270 had sat empty for hours before? Other shows in 270 were better, but none "blew us away" as has been common on other RCI ships. I did finally get to see the robotics in action during another show - impressive. Lastly, the AV crew on Anthem have to be deaf - I was left with no other explanation on why the volume levels of every single show we attended were set at ear-piercing levels that crossed the line so badly during one show that I had to literally change seats to get further away from the speakers. We're talking eardrum damaging levels, easily. Elderly people sitting near the speakers had their hands over their ears. During downtimes between shows 270 was a serene and enjoyable venue to just sit and relax in one of the many comfortable chairs whilst watching the ships wake behind us. Until once again, as seemed to happen everywhere, the salespeople showed up (Diamonds, art, blah blah blah) and started barking on about their special deals over the PA system - serenity gone. Argh. All the passengers who were sitting and enjoying the amazing views and the quiet serenity packed up and left. Being interested to check out the non-traditional dining venues on Anthem (a result of RCI's failed "Dynamic Dining" legacy that is no longer) we attended dinner in the MDR all but 2 nights of the cruise. Our experience ranged from "What we expected" to "What the heck is going on here". On the high side, after requesting a new table in a new area our last dinner was great, albeit still not at the level we've experienced on other RCI ships. At the lowest spot, we were freshly seated at a table that was only partially set (half our utensils were missing), with no bread basket (which nobody even noticed until we asked for bread 15 minutes after being seated without anyone even acknowledging us up until that point) and the crew in the adjacent prep area seemed oblivious to the fact passengers were sitting nearby trying to enjoy an supposedly upscale dining experience, whilst they clanged and smashed plates, cutlery, and talked loudly. The assistant waiter was great. The main waiter, just passable, but not exceptional honestly. Others experienced cruisers sitting at tables nearby who we chatted up also expressed disappointment in the MDR whole experience thus far. Clearly the legacy dynamic-dining venue is not ideal for the now traditional dining service, and honestly, the small venues themselves left us yearning for the traditional MDR of other more traditional ships. I was not impressed in the whole setup honestly, although I can see how others who were on their first cruise and knew nothing else could find it quasi-upscale. We attended dinner in the Windjammer for 2 nights, and breakfast every morning. The one trend that become evident was universal in short order was that food was NOT being held at appropriate temperatures. At several points I bit into food that was basically lukewarm (after supposedly being a hot item) that I worried about basic food-safety - how much longer would this food be able to sit at this temperature before someone might get sick? Breakfast, lunch, and dinner...it was a constant trend - at least 1 or 2 items that I'd have on my plate were NOT hot when I got to our table a short time later. Food temperatures aside, I was once again reasonably disappointed in the Windjammer despite the "new and improved" promises that the Quantum Class ships boasted - it seemed to be mostly the "same old same old" for most meals short of dinner in which there was some minor rotation of new items. Lunch was equally underwhelming, although we typically ended up eating at other venues for lunch after the first few days aboard. Don't even get me started on the hockey-pucks that RCI tries to pass off as hamburgers across the ship - want an actually good burger? Get ready to shell out some money at Johnny Rockets. Speaking of which, Johnny Rockets seemed like a ghost-town most of the cruise - when will RCI drop the upcharge on this venue and make it a place that passengers can enjoy like Carnival does with "Guys Burgers", one of the more memorable (and ultra tasty!) memories our our past Carnival cruises. It seems silly that they continue to try to upcharge for a good hamburger on a cruise ship. Lobster or a premium steak in a specialty restaurant or upcharge in the MDR? Sure. A hamburger and fries? Honestly? What's next for upcharge restaurants - the hotdog stand in the SeaPlex onboard? I've always felt like being upcharged for a hamburger, despite the fact the surcharge is reasonably small, was nickle and diming passengers. It's a *hamburger*, not a steak. On the topic of food, we were once again mostly disappointed in the coffee aboard. We are admittedly both coffee snobs - a good cup of coffee in the AM is essential, and once again, it seems that RCI can't manage to brew a consistent pot of coffee aboard any of their ships - some carafes had adequate strength coffee with a passable flavour, whilst others had what could only be described as "slightly browned water" with no taste. How it is that on one of the most technologically advanced ships afloat that they can't seem to make a consistent pot of coffee dumbfounds me - we were left wondering once again if this is just another tactic to get people to spend money for the upscale coffee offerings while onboard to get a few more dollars out of our pockets? For us, it worked - the onboard Starbucks was a bastion of actually enjoyable coffee. Another score for our experience with Carnival however - their standard coffee aboard was not only fairly consistently enjoyable, but actually consistent around the entire ship from pot to pot. Our port days were a mix of mediocrity despite our excitement for CocoCay - given as how Labadee has always been one of our hands-down past favourites, we were both excited to see what CocoCay was all about. Port Canaveral is far from a particularly desired port for us, especially when it's a truncated day to begin with since we didn't arrive until lunch. I opted to do the Kennedy Space Centre excursion which was actually fairly priced and well run. The excursion was excellent aside from the reality that we were only given basically 4-ish hours at KSU itself before the busses were departing back to the ship - not even remotely close to adequate, but I did manage to squeeze in a ton of things in that time window. Nassau was, well....Nassau. It seems like the city has really cleaned itself up to some extent after the hurricane. We walked to and from the Queens Staircase from the ship, stopped in at McDonalds to have a drink and use the WiFi for a bit, and then returned to the ship. We had considered not even getting off the ship as we sometimes do in Nassau, but we wanted some exercise and amazingly enough hadn't actually seen the Queens Staircase during one of our many previous visits to the island, so it gave us something new to do. CocoCay, well....I wanted so badly to enjoy it. The actual island is incredible - for anyone who's been to Labadee, it was similar, yet different - the inland beaches and fresh water pool was great, albeit COLD, which probably explained why there wasn't that many people in it. TONS of beach chairs and umbrellas setup when we arrived, and big cozy comfy hammocks squirrelled away here and there. We got off the ship, found the nearest beach, got a hammock and a chair, and started relaxing. It was awesome! Until it wasn't - about an hour later the winds shifted and the exhaust from the ship started to blow down onto the beach area - for anyone who's ever smelled the exhaust from a ships engine, it's rather acrid because of the heavy bunker oil the engines burn, coupled with it's sulphur content. I roused my wife and said we had to move as the smell was giving me a headache and irritating my throat and sinuses - she agreed it wasn't exactly pleasant either. We moved to a different part of the island outside the area the exhaust was fouling, found two idyllic hammocks under some palm trees, climbed in, and promptly went back to relaxing again. Until the winds shifted again an hour or two later, and you guessed it....ship exhaust blowing back at us again. My wife was sleeping, but I got up and boarded the tram and toured the entire facility hoping to find another place to escape the fumes, but had no luck. I returned to my wife, said that the stink was really bothering me again, and about an hour later (after grabbing some food) we were headed back to the ship, having spent maybe a total of 4 or 5 hours ashore. I'm left wondering if our experience was one of two things - an unfortunate day during which the prevailing winds were abnormal, resulting in the exhaust blowing a direction it wouldn't normally go...or an epic lack of planning on behalf of RCI not taking prevailing winds into consideration. But it would certainly weigh heavily on any willingness to visit CocoCay again. I was so incredibly bummed after this being the one port I was so excited to visit - our previous trips to Labadee have been amongst the most amazing times we've had on cruises. Back on the topic of the ship. Out stateroom was excellent - we really enjoyed the new look of the Quantum class ships, and the bathroom and shower setup were both nice. As we had a "Guarantee" balcony stateroom we ended up being directly below the pool deck, however either the engineering of this modern ship, or the layout of the deck above meant that we heard virtually nothing at all above us, which was great, and rather unexpected - I had packaged earplugs just in case, but never needed them. Some noise was evident from the overhang above our balcony, but it wasn't terrible. As mentioned earlier, our stateroom attendant was most excellent - the *only* crew member we ended up tipping extra to. On the downside, RCI decided to not clean the balconies until well into our cruise (in the latter half of our second port day) meaning that almost every hour we were actually able to enjoy sitting on our balcony (which wasn't many as the temperatures weren't exactly spectacular for much of the cruise) left us staring through a thick crust of salt. I was glad we ended up only paying $100 over and above our previously booked interior for our balcony guarantee, as otherwise I would have struggled to feel like we would have got our moneys worth, but no complaints in the grand scheme. On the topic of the crew, we were again underwhelmed. Most food venues seemed chronically understaffed, particularly the windjammer - food stations were left unattended for periods of time (my wife was left standing for 4-5 minutes waiting for someone to cut some chicken for her at the carving table in the Windjammer during dinner one evening before eventually giving up), during some meal services food trays were empty in some areas (Breakfast was problematic in that regard), and tables were left dirty for extended periods of time - to the point where many passengers ended up stacking other peoples dirty dishes and such simply to get a place to sit. Many food venues had only 1 or 2 crew staffing large areas, leading to lineups. Again, we are not new cruisers, and this was *not* our experience on any other cruise with both RCI and Carnival - there was something seriously wrong on this particular cruise. The crew themselves also seemed tired and disengaged. I get it, working on a cruise ship is far from easy. Passengers can be, and often are, jerks at worst, or sometimes needy and cantankerous at their best. The hours are long. But once again, we are not new cruisers, and the crew on Anthem in particular seemed just indifferent in many areas. It wasn't the rule (many were friendly, smiling, and enjoyable to engage with), but many others were, well...not so much. We both try exceedingly hard while cruising to be the "non jerk" type of passengers when we vacation anywhere, cruising included - we go out of our way to be polite and pleasant to crew, staying patient and friendly, smiling, saying thanks whenever it's even slightly due, saying "Hello!" with a smile in the stateroom corridors and public places, and generally trying to avoid being a pain in the bum that the crew so often deals with, so honestly, it wasn't anything we were doing. But is this crew just burned out? Or is there poor management? Who knows. It did not live up to ANY of our previous experiences with Royal Caribbean, not even close. Entertainment? Mixed feelings. My wife loved 2 of the broadway shows she attended. Spectras Cabaret was just bizarre however - some cool effects and such, but the whole underlying premise was tough to digest. The new "Crazy Quest" (replacing "The Quest" as it was called previously) was pretty much standard fare for RCI, nothing particularly new and exciting for anyone who's attended it 4 or 5 (or a million) times, aside from a new name. I was left wondering what the heck was going on with the scheduling of many activities however, with long gaps in the evenings with little doing, only to have several activities squished so close together that passengers were left feeling that they could attend one or the other, but probably not both...if the wanted to get seats, anyways. Unlike many other ships were shows and such would be setup so that both early and late dining room seatings would have an opportunity to attend different shows at different times, on Anthem many shows were one time only, or worse yet, nearly overlapping. Drink pricing? It's a good thing neither my wife nor I are big drinkers - the unlimited alcohol package has zero appeal to us, but on the one evening during a show in 270 when we each decided to enjoy a beverage, one beer for myself and a strawberry daiquiri for my wife was $27!? The Daquiri was of course little more than the standard fare premix blended with ice and the rum just poured over the top of it in a big pool. No effort to blend or mix it. Not even a tiny piece of fruit or anything to dress it up. The bartender seemed put out that he was being asked to even make it. Had to ask for a straw. I got back to my chair only to find out that the beer was mostly warm...but the show had started and I wasn't about to make 20 people in our aisle move twice for me to trudge back and exchange it. Again, just more disappointment. And lastly, the monetization has reached insane levels it seems. Photographers...everywhere, and not all would take "No thanks" for an answer. Junk constantly on sale in the promenade plugging up foot traffic with it's customary loud annoying announcements. The broad selection of desert and snack items that you used to be able to enjoy as complementary in various venues across the ship are now gone, replaced by either cookies (oh, yay), or a small selection of slices of what were very clearly previously frozen cakes and such. But you can still buy some of the premium desert options at the Patisserie in the Promenade if you want, but be prepared to stand in a long line, and pay up for the privilege. We were hassled to book up-sell dining options during dinner in the Windjammer. The galley tour that was often free in the past on many other RCI ships was now an additional cost item for which we were also hassled to book during another meal. It just seemed to go on and on. We tired of it. Seriously. It was ANNOYING. On a positive note, the new Royal Caribbean app is excellent - we found it a useful tool for everything we could possibly need whilst on the ship, from booking dinner reservations to seeing the lineup of activities and such on the ship that day. It seemingly completely replaced the need for the printed "Cruise Compass" that is customarily delivered to you stateroom every night, but that still arrived regardless - it seemed like a waste of paper as we just tossed it most nights. I just wish that RCI would institute a messaging option through the app so that people could stay in touch with each other - I'd gladly have paid a few dollars for the privilege. The disembarkation process at the conclusion of our cruise was quick and fast - we opted for the 7AM self-disembark which helped I'm sure. Lets not get started on the disaster that was our Uber trip back to our hotel (to retrieve our car), but that's another story, and certainly not RCI's fault. I'm seriously losing faith in Uber here. ;) In the end, as my title suggests, we were quite frankly left completely underwhelmed with our cruise. I sit back now and ask myself if our expectations were just too high, or perhaps we were just so excited that even an average cruise would have seemed mediocre, but I genuinely feel that neither of those things came into play - it really just WAS an underwhelming cruise. Our excitement about the Quantum class ships is gone, and frankly, if this experience of ultra-monetization of everything possible points towards the future of what RCI is going to offer across their fleet, they will be seeing less of us, or we will simply go elsewhere completely - we are not the sort of cruisers who feel obligated to any sort of brand loyalty, and no, even the perks of our increasing Crown and Anchor status don't mater that much to us - Being able to sit in the Diamond Lounge or having reserved seats at a show in a special aisle doesn't cut it for us if - we are looking for an enjoyable overall experience. Sadly, Anthem did not deliver. Read Less
Sail Date December 2019
I have loved cruising with Royal Caribbean and this is the 4th ship I have been on, but what a different experience! The ship itself is nice, the cabins were clean and there are a lot of areas to find things to explore. However, from the ... Read More
I have loved cruising with Royal Caribbean and this is the 4th ship I have been on, but what a different experience! The ship itself is nice, the cabins were clean and there are a lot of areas to find things to explore. However, from the first day we experienced so many issues. Our luggage did not arrive to the room properly and there was a problem in communication and where to get it. The main dining room was great and the staff there was amazing; Windjammer was fine, however there was a hot dog restaurant/stand on the pool level that was not good. It looked fun at first but the food was not. We found much of the staff to be very moody and not friendly, even rude at times. Guest Services made several mistakes on our cards and it took 4 trips back to clear things up. There was a considerable lack of activities in the evening. On other ships we often found so many entertaining shows and things to attend. They did not offer enough activities for older teens or adults. The shows were just ok and nothing compared to what we have seen on previous ships. Coco Cay was a highlight and probably the best day of the cruise. The island is beautiful and we enjoyed it just relaxing and having drinks by the beach. Lastly, they did not take our luggage which was placed outside our room the last night at the correct time and even overcharged us for returned towels. Overall, this ship was a huge disappointment! Read Less
Sail Date November 2019
Friends asked if we would travel with them Positives...parking, check-in, security and boarding are very easy. Terminal is set up well for those who need assistance. Our spacious ocean view cabin(8532) gave us plenty of room, even with ... Read More
Friends asked if we would travel with them Positives...parking, check-in, security and boarding are very easy. Terminal is set up well for those who need assistance. Our spacious ocean view cabin(8532) gave us plenty of room, even with my wife's scooter. Slept like a baby. Entertainment was good....not great. Negatives.....not a fan of larger ships. Very few quiet places to sit on board. Sea days are crowded( pools, promenade, dining rooms). The Windjammer reminded me of a feed trough on a farm(crowded, lack of seating, presentation poor). Food quality in all venues was worse than my local diner. The service is also better in my diner. The best food was the roast tenderloin in the dining room and the wings at Playmakers. We were asked if we needed anything in or cabin. I requested water and ice. After two days I asked again and our steward told me to call room service. The cabin only had two electrical outlets, both were on the vanity. There were no USB ports. My wife needed to charge her scooter and oxygen concentrator along with two phones. The "refrigerator" was marked cooler. Not cold and no ice. I asked if there were lids for coffee cups and was told to go "go over there" by the staff. Over there, was 100 feet away where I stood in line to get them. Water was one item that we expected not to pay for..not so. Coco Cay? That was the best day to sit by the adult pool. This was our third RCL cruise, each worse than the previous. We have traveled on six other cruises with two other lines. Total of nine cruises = 98 nights. We will probably not travel with RCL in the future. Read Less
Sail Date November 2019
This was suppose to be a fun, family & friends birthday cruise but it was anything but that ! I invited my girlfriend & her husband who both were first time cruiser.(celebrating her birthday) My husband was a first time cruiser ... Read More
This was suppose to be a fun, family & friends birthday cruise but it was anything but that ! I invited my girlfriend & her husband who both were first time cruiser.(celebrating her birthday) My husband was a first time cruiser as well, also celebrating his birthday. It was a party of 14 of us in total. So out of the 14 there was 11 first time cruiser. Myself, My Sister, & friend were the only 3 who have cruise over 5-8 times before so we know how things can be. We understand that there is nothing you can do about the weather. We had one half day were we experience rough waters & cause the ship to be rocky. Again not too much can be done. I do feel like hey could have gave us some kind of refund or credit beside one $10.20 port fee. We only had one true day in port. ! Our cruise was @ sea & I really feel like I was ripped off. We stopped in one port for only 45mins. Everything was close & it was dark. This was THE WORST EVER VACATION IN MY ENTIRE LIFE!!!! I feel like my hard earned money was truly wasted! I also experience my first night a rude waiter in the main dinning area. Also they did not seat our entire party together one night due to others seating @ our assigned tables. They stated to us it was not a big deal, but our guest that was not able to be seated felt different. The only good thing I can say about this vacation was the staff was amazing. Stateroom staff, never had to asked for anything, I head waiter Joe was everything as well. he made sure everyone was please & the entertainment wasn't too bad but could have been more since we were struck @ sea most of the trip!!!! I don't think I will ever take a cruise with Royal again. They just didn't do us right!!!! The food was not as good in the main dinning area, The Windjammer was great through. My husband & did experience with a customer service desk member as well. Again Don't think I will do a Royal Caribbean cruise again after thinking about all we went through. Nothing in return to soften the blow. Just a big fat I took your money & what are you going to do about it?!!! That's how I have taken the experience on this cruise & ship. Read Less
Sail Date November 2019
Wanted to try the Mariner again after 11 years. Booked an Owners Suite # 1628. Overall found the ship in fair condition. The balcony for our room was not in good shape. Furniture in our room was very old. Looks like the only thing ... Read More
Wanted to try the Mariner again after 11 years. Booked an Owners Suite # 1628. Overall found the ship in fair condition. The balcony for our room was not in good shape. Furniture in our room was very old. Looks like the only thing replaced during the refurb was the carpet. As we send a lot of time in our room, will stick to sailing in full suites on an Oasis Class ship. Room attendant had a total of 15 Suites and Balcony Cabins. Our cabin was never completely straightened or cleaned. Royal needs to cut back on the number of cabins for their attendants. Suite Lounge was very nice and never over crowded. As we were in port everyday, 2 days at COCOCAY, had to eat lunch in the windjammer as the dining room was never open. Breakfast in Chops was nice. However, the room was drab and windows were very dirty. Read Less
Sail Date September 2019
My wife and I are both Diamond Plus and been on the Mariner 9 times since it came to Port Canaveral. We have 6 additional cruises on the Mariner that we canceled. We thought things would get better especially after all of our constructive ... Read More
My wife and I are both Diamond Plus and been on the Mariner 9 times since it came to Port Canaveral. We have 6 additional cruises on the Mariner that we canceled. We thought things would get better especially after all of our constructive input and complaints to Corporate. The Mariner has numerous safety and health issues that the ships senior management turns a blind eye too. The Mariner also has serious environmental issues and poor air quality and ventilation; especially in and around the Casino. The Mariner does not recognize Diamond and Diamond Plus elite cruisers. This is a total insult to those who have been Loyal to Royal. I spoke with many crew members in housekeeping, food and beverage, dining room, and restaurants; and all have told me it is a punishment to be part of the overall crew of the Mariner. They all agree management is not supportive and treat crew members like cattle; so therefore it seems like passengers are also treated like cattle. If you are an experienced cruiser or a first time cruiser avoid the Mariner of the Seas from Port Canaveral. Read Less
Sail Date September 2019
Chose this cruise for wanting to celebrate my husband's birthday on a cruise, enjoy the longest water slide (was fun despite long wait on hot deck material with bare feet) and spend the day on CocoCay. Yes, the storm, Dorian, closed ... Read More
Chose this cruise for wanting to celebrate my husband's birthday on a cruise, enjoy the longest water slide (was fun despite long wait on hot deck material with bare feet) and spend the day on CocoCay. Yes, the storm, Dorian, closed CocoCay and we understand since we live in Florida. But, the quality of the staff, enforcement of expected passenger behavior and rules totally lacked on this cruise. The cabin was booked as a GC balcony and although near the service elevator, it was more quiet than expected. The cabin was disappointing as far as the bathroom and balcony. Cracked shower tube, green growth around the faucet and the mirror was disgusting. Inside the cabinets were rusted. The closet was sufficient, desk area fine and the larger TV good. The pillows (only one kind available) were good for us as we like firm. Mattress wasn't the best. The balcony door was extremely hard to open and lock. Noise from neighboring cabin came through the balcony door. But, Janet, our cabin attendant was one of the best ever. Always understood and enjoyed our conversations. Never failed on remembering a request. Kept our ice bucket full, cabin as clean as possible and even placed a Happy Birthday Surprise decal on our cabin door for my husband. Check-in was easy and swift. $22.00 per day to park in new Terminal A, but the ease of dropping luggage at the elevator and the "car to bar" wasn't quite that but close. Cabins opened a half hour later than normal. Had lunch in Windjammer since only venue open. Normal pushing, rude passengers fighting for tables. The Carvery Chef got the "rude award" for embarkation day. I asked him point blank twice if another roast beef was coming out. He ignored my first request and then pointed to the leftover scraps he expected me to take. Most of the staff has this blase' attitude. They'll do their job, but not really looking like they're enjoying it. Even the officers who circulated had a glazed look while walking through the ship. Only encounters with officers in the Diamond Lounge were as expected. Genuine and engaging. DL Concierge a gem, too. While on subject of the Diamond Lounge, once again it amazes us that for being loyal Royal Caribbean passengers, the choices and quality of liquor is less than before. The vodka, New Amsterdam, is disgusting. Wine is not good either. The Spa's Steam Room was down the entire cruise. The Ladie's Room near MDR deck 4 was hidden around a column and sign not lit for entire cruise. Never routinely cleaned. Overflowing towels spilling out of the wall receptacle that the lock was broken and for days just opened and closed with movement of the ship. Last night the missing lock was replaced by a rubber band that attempted to keep it closed. One night the bathroom was closed. And every bathroom I visited was sloppy. Or stalls locked empty obviously since toilets did not function. Or ceiling lights out. Not having a MDR table placed on our cruise card, we visited a MDR Captain in the afternoon who told us we had to come back at 6PM to speak to a manager. We had our DL Concierge handle for us. Even she was surprised we were treated that way by the Captain. The waiter was fine although he repeatedly forgot items we asked form. His assistant was scary as terrible bad breath with teeth to match. The food was just OK. Best were the lamb chops served on hubby's birthday. Had Creme Brulee' one night and top was soggy, custard almost watery. We love to spend time in the Solarium and it appears nice on the Navigator. Would be if the no kids under 16 rule was enforced. One day the main pool was closed since obviously a child vomited and another defecated. The ship decided to let kids use the Solarium pool. Why should the paying adults be penalized for a child's actions? On the last day, the lifeguards made parents leave the pool and take their severely challenged child with them. Guests in pool repeated asked the lifeguard to allow them to stay but no. They were forced to leave. Last afternoon aboard know there were too many people in pool and over limit. Nothing done. A guest had a wireless speaker on edge of step area of pool blasting music he chose from his cell. Nothing was done. Heard from reliable frequent passenger about the Wednesday night Quest show. Seems multiple passengers had no second thoughts about removing clothes to reveal their requested piercings, tattoos or men's underwear. We did enjoy The Edge concert earlier the same evening. Had seen them on another cruise and wanted to see again. It is the opinion of frequent cruisers that the ship's Captain reflects the tone of the officers and staff. This Captain needs to spend a lot more time around the ship and correct attitudes and expectations. Read Less
Sail Date August 2019
Summary Pros: *Wonderful kids camp - ages 3 to 11 are all together and my kids said it was the best Adventure Ocean camp they’ve been to *El Loco Fresh Taco Station - food was good and they had enough ready items that you can ... Read More
Summary Pros: *Wonderful kids camp - ages 3 to 11 are all together and my kids said it was the best Adventure Ocean camp they’ve been to *El Loco Fresh Taco Station - food was good and they had enough ready items that you can grab something *For the size of the ship, pool options were good *Fun and attentive staff at Windjammer (if you can find a table to eat at) *Cool guy rides the elevator playing a piano! Cons: *Lack of entertainment - there was basically a comedian and 1 ice show that was shown twice *Navigator and Royal App out of sync so you could miss one of the VERY FEW events on board *Waterslides are cool in concept, but there were absurd wait times (+1 hour) for the Blaster slide and only a few mats for the the Riptide so only the same 15 people can ride it and you have to basically wait for someone to not want to ride it anymore , including port days! *Coco Cay bungalows are a complete waste of $400 and in general, excursions are over priced at Coco Cay The Details We are a family of 5 - 2 adults and 3 kids ranging in age from 4 to 10 and we are experienced cruisers; we are Emerald with Royal, and have status on Carnival, Disney and NCL but admit that Royal is our preferred cruise line at the moment. This was our first time on Navigator of the Seas but we’ve sailed Mariner, Oasis, and Allure recently. We knew Navigator was much smaller than Oasis and Allure and comparable to Mariner, so we knew what to expect, sort of. This was BY FAR our least favorite Royal Caribbean experience. The boat is OK, but there were a lot of small things that added up and left us frustrated and annoyed more often that I should be on vacation. There were some highlights but overall, I would not recommend this itinerary; Royal has much better experiences, including the Mariner. This was an overall, very subpar experience for us. It was not all bad, however. The ship was recently updated, which is how the water slides were added, the specialty restaurants added and according to the staff, how the kids camp was reconfigured. The camp, again according to the staff (I didn’t verify) is the first and only in the fleet to have ages 3-11 all together. My kids, who are experienced “Adventure Oceaneers” RAVED about the camp. They said it was the best one yet! Staff was very nice and friendly but there is a 90 person capacity to the camp so while I don’t know of anyone turned away, it’s possible, I suppose. The dining room was OK. Staff didn’t really go above and beyond like they usually do. We had early seating and only ate there on nights 1 and 3. Nights 2 and 4 we did Windjammer/Cafe Promenade so that may have played into the issue, but dinner took a solid 2 hours so we decided to mix it up for the kiddos. Johnny Rockets was nice. It was an “express” which I personally prefer because you only pay for what you eat and you only order what you want. On other boats it’s a cover and you can eat as much as possible. On this ship, they give you a pager and you can eat your food anywhere on the ship, although there are about 4 tables near the restaurant on the pool deck. Opposite Johnny Rockets is El Loco Fresh Taco. On other ships this is where the grill for hot dogs and hamburgers typically is. I personally loved this venue. They have warm flour tortillas, and will serve you the protein and you can then hit the toppings station and add lettuce, salsa, cheese, cilantro, etc. They also offer premade cheese and chicken quesadillas and beef and chicken burritos, and tortilla chips. Wonderful for a quick way to feed hungry, soggy kiddos! The opposite could be said of Cafe Promenade. Since the boat is smaller there’s no Sorrentos so the only place to get pizza was at Cafe Promenade. They had 2 lines and we could just get pizza or the sandwiches. I left my oldest to watch the other 3 because we were in a rush to do the escape room, and I tried to order 4 cheese and 4 pepperoni slices. I waited on line for 5 minutes and was denied. The pizza limit is 4 slices per person! I pointed to my children and said “I need to feed them all dinner, they’re too little to wait on line with me and carry hot pizza?” The woman, Jialu, said “maybe you should drop this off and get in line again.” So I did. Waited TEN minutes next time because people came and by time I get up to the front she was out of cheese pizza and said “3 minutes” so I waited TEN MORE minutes for 2 slices of cheese pizza. I get it, I understand the procedures but when you can see my kids with no plates of food and unapologetically ruin dinner for my entire family it’s absolutely absurd. Not the Royal service I am used to. Windjammer is great, staff is great, food is standard but it’s way too tiny. We almost never got a table in there. I really wish they removed Jamie’s and Chops and let people eat in peace, but alas we had to take our food to our room for lack of seating more than once. There’s also an good balloon artist at breakfast who made really cool balloon animals for the kids for free, which my kids were delighted with. Aside from the seating availability, great service in Windjammer! Entertainment on the ship, compared to others, is light at best. There is one show and one ice show. Ice shows were at 1 and 3 pm on the last sea day and the one show was after Coco Cay. Other nights there was a comedian. Not anywhere near what you get on Oasis or Allure. Not a lot of activities planned for the days either, especially the sea day. Perhaps it was just a lousy cruise director but there wasn’t too much to do on board. The printed Navigator Times/location planner was not in sync with the Royal Caribbean application so we decided to do trivia on sea day to entertain the kids and the app sent us to Boleros. Well at 10 minutes past, another guest asked the bartender (who pulled out the paper) and said “no it’s in Schoonmaker bar”. We had 3 really disappointed little kiddos and they had 2 annoyed parents. When we told the person running it she unapologetically pointed to the paper and said “you should always check the paper one. The app is usually out of date.” Great. There is the main pool and splash area and 3 hot tubs (2 on deck 11 and 1 on 12). For the size of the boat the pools are fine, arguably bigger than what I’ve seen on other ships so that was nice. We did not use the Solarium pool because of the kids but that looked nice too. Another addition of the remodel was The Perfect Storm. The Perfect Storm is the area with the 2 waterslides - Riptide is a slide that requires a mat, which is provided at the bottom of the slide. There are about 15-20 mats on board, so if you don’t get a mat, you have to wait until someone doesn’t want to ride anymore as they don’t collect the mat at the bottom of the slide; if you have one you can keep it and ride the slide over and over. This caused some frustration and disappointment from hot, soggy people who want a turn. Even on port days there is a wait, which was very disappointing. The other slide is called the Blaster and is very similar to Disney’s Aquaduck. The tube holds 1 or 2 people but the combined weight of the 2 people had to be 100 lbs. The height restriction for this was 48” I believe, but it was less on Riptide so my youngest could only do the Riptide. The wait for the blaster was insane - over an hour at some point. There’s nothing you can do; it’s a bit of supply and demand but it was not really worth the wait. Tip - this is not much different from any other cruise, and we planned for it! We fed everyone a HUGE breakfast before boarding the boat and everyone boarded In bathing suits so we went straight to these 2 slides. There were plenty of mats available for Riptide and my older kids did the blaster about 10 times. Thankfully we kind of got our fill because there was not a opportunity to ride again due to the long waits/lack of mats. We rode the slides and did FlowRider until they got bored, basically on embarkation day. Then we grabbed tacos and went to muster! The FlowRider staff was OUTSTANDING. I’ve done it on other boats and usually they tell you what to do and you wipe out. Here they really worked hard to get people on the board and kneeling, etc. My oldest left it feeling accomplished and not frustrated which was awesome. The casino is eh. The non-smoking section is like 15% of the place so it just stinks in there. Nothing too outstanding either way. Finally, Coco Cay. We had not been in a while and they are constantly remodeling so we booked the Beach Bungalow. It was $399 and accommodates 6. We’ve done cabanas at Disney, and with Royal but the $800 cabana felt like more than we needed so we did the bungalow. It was an absolute waste of money. We got off the boat at 8:15 which was great! Got the the bungalow and checked in. There were LOADS of free chairs and umbrellas on the beach at that time. We get our bungalow only to find out the section is neither private nor patrolled! We had people who did not pay sit on our lounge chairs, smoking cigarettes next to us, and laying out in front of and next to our bungalow! All you get is a 1 walled building, 4 bottles of Evian, 2 floating mats and 4 loaner beach towels. You get no privacy, and 2nd hand smoke. I asked those who were using our chairs to move, and they did, but they simply brought chairs down from the beach area. It’s not patrolled so I had to tell the people at the check in area that they were like on top of us. When I told them they moved the chairs but the guests didn’t leave, they set up their towels and lit their smokes! Anyone is allowed - it’s not roped off or patrolled - you don’t even get bar service and it’s a decent walk to the buffet. I STRONGLY discourage this particular excursion. Other than that, Coco Cay is ok. I realize Royal is trying to accommodate all price points but I think that things are kind of pricey. $80 for the water park is ok but it was PACKED. We didn’t do it but we could see the waits for the slides and it wasn’t pretty. The free stuff was fun. We explored a little after my oldest got stung by some jellyfish. They have a cute pirate splash pad with kiddie waterslides and another area for kiddie waterslides and a bucket that fills and splashes. It was nice enough. The buffet was very good; Royal did a good job planning the area to eat and it has ample food options and seating. Overall, it was, again, my least favorite Royal experience. Will not do this itinerary again, simply not worth it to us. My recommendation is the Oasis, when it returns Read Less
Sail Date August 2019
We chose this cruise because it went to CoCo Cay. After getting our room we noticed that there was no cold water just hot water either on cold or hot, stateroom 1362. We notified the guest services and maintenance throughout the 8 night ... Read More
We chose this cruise because it went to CoCo Cay. After getting our room we noticed that there was no cold water just hot water either on cold or hot, stateroom 1362. We notified the guest services and maintenance throughout the 8 night cruise. Not only did they say it was fixed, but then there was no water at all when you turned it to cold. After several attempts to fix the issue they said it was fixed the 2nd to last night of the cruise. At the point it was warm water no matter what setting for the sink and shower. Every morning and evening there was someone smoking on their balcony and leaving ash all over ours. We reported this to security and our stateroom attendant. Several day and this continued. We were not on the smoking side of the ship so it was not a downdraft from that. We are not smokers and this is disgusting! None the less after several complaints we gave up because nothing had been done about it. We had several bad experiences with a waiter Joel in the windjammer 3 days in a row we finally decided to have a different seating section so he would not wait on us. We ordered room service one night and although the service was quick I'd rate that a 10, the food quality was very poor. Our Main dining room experience was amazing. Iwayan (hope I got that right) and his assistant Ramnath were the best wait staff we have ever had. At CoCo Cay the dare devil's peak slide did not have enough water running though it and it scrapped up my back. I had 2 deep burns/scrapes down my back. When we notified the lifeguard they just gave me a band-aid. This left me in paid for the rest of the cruise. We ran into several other guests and they asked if I got the scrapes from the slide and they did too. This should be investigated! We returned all our pool towels on the last night and we were assured our balance had 0 towels. On the morning we were first to get off at 730 am. We find an invoice for $50. Now we had to wait the huge line in guest services to get a refund. I was refunded for the pool towels, and we expressed our concerns and issues we had while on the boat. The guest service attendant said she noted them on stateroom. After coming of the Anthem of the Seas we would not recommend Adventure of the Seas due to the lack of service and maintenance. We spent about $4000 (including the drink package) for the trip and we both were disappointed. We both filled out the surveys at the end of the cruise expecting someone would contact us but they did not. It goes to show you they do not have the best customer service nor do they probably read the surveys. Read Less
Sail Date June 2019
My company purchased this cruise for the office staff (Memorial Day 3 day 4 night cruise), I had never cruised with RC only NCL. I think I got spoiled on NCL because this was a huge disappointment. I was pretty excited to cruise another ... Read More
My company purchased this cruise for the office staff (Memorial Day 3 day 4 night cruise), I had never cruised with RC only NCL. I think I got spoiled on NCL because this was a huge disappointment. I was pretty excited to cruise another Cruise Line and the largest ship sailing right now, but it was lacking. The name "Royal" should actually be called "Not Impressive Cruise Line" Embarkation was quick, getting our luggage was quick, other then that, nothing special. We had the drink package, and I'm not a drinker so figured I'd be tipsy but it seemed like all the drinks were watered down because I just never got drunk. LOL The Windjammer Buffet, I tried breakfast there and it was really disgusting, the scrambled eggs felt like it had some type of fiber in it, the texture was just off, I'm assuming it was fake eggs, eggs Benedict was warm/to cold, and just wrong, the over easy eggs were sitting on plates under a warmer light, I just couldn't get myself to eat something like over easy eggs sitting under a warmer. The sausage links crumbled if you cut them, I have no idea what they were, the bacon was rubbery and under cooked. Breakfast was a washout and I didn't eat breakfast again on the ship. We also tried dinner one day, food again was warm, not hot, and stale like it sat being warmed for way too long, so we left and went and had Pizza at Sorrentos, which was good. Wonderland, this is an experience, the food was strange, some of it was really good, while others were a little to weird to eat or the texture was just wrong lol but that's Wonderland, I suggest if you want to try something new, adventure food, try it, it's definitely memorable. Chops Grill: Very bland, I had the Filet Mignon, I ordered it medium, I got well done, it was very bland and the sauce they offered for dipping was also very bland. The extra price you pay for this, just wasn't worth it. 150 Central Park: Limited menu and this time the food was so salty, my hands and feet swelled up. I must have drank a gallon of water so I could get my rings off. The pumpkin soup was very good, the salad also very good, but the lobster was not impressive. My favorite place to eat was Sorrento's and El Loco Fresh. Entertainment was average, but with such a short cruise and it being a company trip, we didn't get to book much with 6000 people on this ship it was impossible to get reservations for a party of 28. The casino was always packed. When the ship was at Coco Cay and Nassau they closed everything down, no shopping on the ship, no bands playing on the pool deck, no activities scheduled for those who chose to stay on board, it was really boring, the first day we laid around our room after walking on the decks to see what was what, they don't have any movies playing on our TV's or anywhere on the ship. We ended up napping until the 6000 were back on the ship and then it was so busy you couldn't go to anything because of the crowds. Employees: They all seemed a bit quiet, on NCL they're friendly, joke around, the employees just seem happier. If I made friendly comments to the employees on Symphony they actually seemed shocked that I would joke or acknowledge them. Maybe it's the clientele I don't know, are people more friendly on NCL? I also noticed a lot less class on this cruise. Shore excursion, Nassau hmmm what can you say, Dirty, overpriced, aggressive sales, will not accept "no thank you" the first dozen times you say it. Our driver from Atlantis back to the ship was drinking rum with the drunk riders in the front and driving reckless back to the ship. I don't care what cruise line I am on I'm never getting off the ship in Nassau again. Cabins are much larger on Symphony then on the NCL ships I've been on, the storage better, 2 closets and a dresser, I appreciated that part of the ship. Nothing on TV but several ESPN channels, FOX, MSNBC and BBC. If you choose to watch a movie on demand be prepared to pay $12.00 Read Less
Sail Date May 2019
We chose Royal Caribbean based of off the vibrant brochure and commercials we wanted to go on a cruise thought wld be full of excitement. First off our room was incredibly small the shower was very small the shower head would fall off and ... Read More
We chose Royal Caribbean based of off the vibrant brochure and commercials we wanted to go on a cruise thought wld be full of excitement. First off our room was incredibly small the shower was very small the shower head would fall off and the water didn't go down the drain completely which left it with a uncomfortable smell. The bed is like sleeping on the floor extremely painful to sleep on. Dont be confused by the pictures of the ship it is a very dull and unappealing sight. When we were on our final destination the pictures and television showed us an amazing view of a beach with a waterpark but when we got there the beach looked like a construction site there was no waterpark just a bunch of signs saying coming soon. The food was decent but again not as advertised. Also there is no iron in your room they wont tell you that but instead they will let u get ur clothes pressed for a small fee...found that out the hard way. The crew was the best thing about the cruise. We will not be going on anymore Royal Caribbean cruises I'd rather get on a raft and pedal myself than to go on another Royal Caribbean cruise. Never been so excited to get off of vacation Read Less
Sail Date April 2019
Our room accommodations were not as promised. The day at COCO Cay was a total disappointment. Nothing was operational, all still under construction. The beach was the only thing we were able to use. None of the staff knew where anything ... Read More
Our room accommodations were not as promised. The day at COCO Cay was a total disappointment. Nothing was operational, all still under construction. The beach was the only thing we were able to use. None of the staff knew where anything was as this was their 1st time at CoCo Cay themselves. The Cruise director told us all we needed was our key card when in fact if you wanted to buy something from the vendors you needed cash or a credit card. They were very uninformed as to what was happening there. We went into a storm with 25 ft. waves and were never advised until the following day when the captain announced that we were all safe. The ship was very old and definitely showed it's age. There was not much for the kids to do except for the rock climbing wall which was never operational for one reason or another. The food was good and service in the restaurants as well as the room stewards. This ship is not one that I would ever go on again or recommend to anyone especially with kids.. Read Less
Sail Date March 2019
My husband and I have never been on a cruise before. There is not enough communication by the ship or crew. We didn't know the first thing about cruising and or the charges. This was the most expensive vacation we have every been ... Read More
My husband and I have never been on a cruise before. There is not enough communication by the ship or crew. We didn't know the first thing about cruising and or the charges. This was the most expensive vacation we have every been on we suffered charges after charges. Would you like internet? charge... would you like a better dinner than the buffet? charge. Would you like to do something when you get off the boat, charge, Park your car, charge. You cannot even find a private beach within walking distance in Nassau, they are all private and you have to pay even to go to the beach. You want to play bingo, charge. Not enough to do on this ship!! Also don't go to Nassau Bahamas , dirty stinky and you get bombarded by locals to buy stuff the minute you get off the ship. The beds are hard, we had a horrible loud noise in our tiny cabin for two nights before it stopped!! We didn't get much sleep Read Less
Sail Date March 2019
It’s our first time to set our foot on a cruise line. Just to set the background, I’m the type that does extensive research before a trip so that I know my ways around during the trip. Setting the right expectation for me is the ... Read More
It’s our first time to set our foot on a cruise line. Just to set the background, I’m the type that does extensive research before a trip so that I know my ways around during the trip. Setting the right expectation for me is the way to have a fantastic travel experience. The first time we visited the royal Caribbean web site to sign up for an account, all of us especially the kids were really excited to see the itinerary in CoCoCay. It’s been a long-waited year and the time of he journey of a lifetime is finally here. We flew in from San Francisco the night before the embarkation date and the weather turned out to be very nice in NYC. We took our time in the morning and left on a pre-booked bus with a bunch of friends heading for Port Cape Canaveral. The journey just took less than an hour from Time Square as the traffic wasn’t that bad but as we approach the cruise ship, it was the first time that I realize actually how gigantic the Anthem is. The moment we step off the bus, the staff is already waiting to collect our luggage. For first timers, there is a lot of tips on YouTube for best way to fold and secure your luggage tag, and I meant it, do the best practice according to YouTube, or your luggage tag will break very quickly, and you’ll end up spending extra dollars purchasing tag holders. Check-in process was actually fairly simple and smooth as long as you have you documentation ready. By the time we board the cruise at 11:30, Apparently we were late relatively as it is already crowded onboard. The ship is scheduled to depart at 15:00. First lesson learned, board the cruise as early as possible to avoid the crowd. The first stop we made once onboard is the Windjammer buffet restaurant on Deck 14. It was wonderful to see the variety and quality of the food available for both kids and adults. While some drinks were available for free, soft drinks and fresh juice are available for a fee. If you don't have the right cup, the pop machine won't allow you to select any of the soft drinks available. We pre-purchased the 3-night dining package and was scheduled to be at the Wonderland the first night. It was a fantastic experience with great food. You'll have to reveal the menu yourself and when we're wondering what to order, the waiter has come and explained that he'll bring everything to ensure that we get the best Wonderland experience. I won't spoil the surprises, so will leave for people to explore the restaurant. On the other hand, we also had the opportunity to try out Izumi, which was on the other end of the scale compared to Wonderland. The food was mediocre and service was awful. You can get more details on my review of the restaurant on Yelp. Our third night of specialty dining was with Jamie's Italian. The presentation was great, but the food was okay as well. Most of the appetizers were fairly salty and most of the sweets were, really sweet. The portions were so much that the 7 of us (4 adults and 3 kids) could not finish half of the food. Aside from the Specialty dining and the Buffet restaurant (windjammer), there is also the main dining room. The food in the main dining room are in fact have the best taste and services compared to the other dining options. Depends on your interactions (tipping of course) with the waiters, they can make your dining experiences really joyful. Having experienced the variety of different options, we concluded that the main dining room and buffet are more than sufficient to cover your dining experiences onboard. Therefore, there is no need to purchase any of the specialty dining packages, with the exception of Wonderland. Returning to the facilities of the ship, we had a Balcony room on Deck 9 of the ship. Since it's our first-time cruising, we don't really have anything to compare to, but the rooms were fairly well-maintained, and depending on your stateroom attendant, your experience will differ. We had a great experiences with our attendant such that he's responsive to our needs, but our friend had a different case where the attendant reluctantly respond our friend's demand for refilling the essentials. Outside the cabin, there are extensive number of entertainment facilities and there are always scheduled activities throughout both the cruising and offshore days. For some of the activities, you can book through the Royal IQ app, while others you'll need to approach guest services for booking if you want to experience it second time or more. Cruising experiences are fantastic, but the shore excursions and RCI's handling of itinerary changes are what brought the whole experiences down. It was not a perfect day at CocoCay, but instead, it was a crapy day at the port of Miami with the worst cursing onshore excursion anyone could ever have. Just a week before embarkation, RCI informed us (and I imagine, all Anthem of the Seas guests) about an Itinerary change due to the “need more time than expected to finish construction of the pier”. It was such huge frustration and disappointment, because the point of cruising on the Anthem of the Seas with RCCL to the Bahamas, IS be at the CoCoCay in Bahamas. CoCoCay is, if not the primary, one of the most important attractions that most guests have signed up Anthem of the Seas for. When we told the kids that we’re heading to the Bahamas and showed them the CoCoCay's web pages, they were so excited that the have been looking forward to this for a number of months. What really throw me off happened on our second day of cruising when I saw on RCI's unofficial blog page that another ship, Mariner of the Seas, have just docked at CoCoCay. To make things worse, RCI has decided that Anthem should be re-routed to Miami instead of other locations in the Bahamas, and offer really poor excursion shuttle buses to Bayside marketplace and the South Beach. Multiple individuals have issued complaints with the Anthem guest services and guest service simply said that they're not authorized to make any decisions. We have yet to hear back from RCI on how they respond to why other ships have docked before AND after our expected docking date. It does feel like RCI, while claiming customer experiences is key, is failing to acknowledge the feedback from us. I'm still waiting for our cruising agent for any responses from RCI and I'll post an update when I receive them. Read Less
Sail Date March 2019
This was my first Royal Caribbean cruise and I was so excited about it. We departed on a Friday at 4 PM and came back on Monday at 8 AM from Port Canaveral. The boarding process was simple and easy. Other than that, what a disappointment. ... Read More
This was my first Royal Caribbean cruise and I was so excited about it. We departed on a Friday at 4 PM and came back on Monday at 8 AM from Port Canaveral. The boarding process was simple and easy. Other than that, what a disappointment. We were in an adjoining ocean view room on the 4th floor next to the elevators. The design of the ship is terrible as there was a walking track right above our heads. We could here people above us starting at 6 AM each morning. The design for the bathroom is bad too as the shower faces out into the entire bathroom and it's very easy to accidentally wet everything outside the shower. The shower curtain was also gross as it had pink mildew on the bottom of it. You also have to call room service to have ice delivered as well as a corkscrew delivered and this typically took between 30 - 45 minutes. This ship is old and in desperate need of maintenance and painting as it looks worn and dated. There were several light bulbs out in the solarium pool area along with tiles missing in the overall design of the space. The food was terrible. We had 8:30 PM dining each night and the food was ALWAYS cold and the salad was soggy. I know how difficult it is to prepare food for a high volume of people, but I've been on other cruises and never received cold food. The crew was not friendly. I don't believe I received a smile from a single crew member the entire cruise. The entertainment was so dated. It was catered to 55+ age group. I heard that this ship is going to be docked for repairs in May and even with this knowledge my disappointment remains the same. No matter what ship I go on, I expect for it to be well maintained and for the staff to be friendly especially when an 18% gratuity is tacked on for everything. Royal Caribbean lost me as a customer forever because of my experience. The two positives from my perspective was that the bed was very comfortable and our cabin steward did a nice job cleaning our room each day. Read Less
Sail Date March 2019
Where to begin. Royal is nothing like it use to be. It all started with a moldy smelling bathroom and the smell of sewage. Our luggage arrived quickly and after noticing the odors I pushed forward to unpack. I went to put my shampoo in ... Read More
Where to begin. Royal is nothing like it use to be. It all started with a moldy smelling bathroom and the smell of sewage. Our luggage arrived quickly and after noticing the odors I pushed forward to unpack. I went to put my shampoo in the shower to find USED dry soap bars. No wonder the bathroom smelled like mold. It is obvious that the room attendant bypasses cleaning the bathroom for weeks if not months. He must just do a quick surface clean so you think he is cleaning. Later we noticed constant flushing noise in the ceiling by the door. I counted 42 times in a 15 minute period. I have cruised over 25 times and most of them with Royal and never had this issue before. I was told our mid ship balcony room was the hub for all the plumbing above. After waiting 45 minutes at customer service I was told they only had a room at the BACK of the ship. Well I only do mid ship in case of rough seas but we had no choice it was that or stay in a dirty, modly toilet flushing cabin. We were told a person would be at our room to move us in 15 minutes. Well we ran back packed up our room again after no sleep. 45 minutes later still no one. Finally a miserable non helping man showed up and watched me load everything onto the cart. He was no help what so ever. The crew allowed 2 thousand kids (apparently northeast children had week off from school) to run around in bar areas and on stages and in the solarium. When you asked employees to control the kids they would just walk away. Mind you we asked during a solo performance in the schooner bar. The service was sub par as well as the food but that has been going down hill for the last 5 years. Then to top it off Coco Cay was under construction. It looked horrible and half the island was blocked off. I can’t believe they stopped here knowing the mess it was. It wasn’t from a hurricane or other unforeseen natural disaster. It’s their own island and to have people pay to sit on an ugly construction site was unacceptable. We have been there multiple times so we know how bad it really was. New cruisers might not have realized how ripped off they were by Royal. It’s the older cruisers that see how horrible the food, customer service and the overall treatment loyal customers for many years are being treated. There were so many other issues but I can’t possibly write them all. We are Diamond PLUS members and after my last two cruises and especially this one I will never cruise with them again. It has been very sad to see their decline. I did one Carnival cruise and Royal has become no better. They have managed to go from one of the best to the bottom of the barrel in 5 years and the saddest part is they DONT care. Now that the masses can afford it they can lower their standard and still have hundreds lined up so why spend more for better food, entertainment and good customer service. It’s like the airlines have become herd them in and throw them peanuts. Read Less
Sail Date February 2019
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