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914 Royal Caribbean Bahamas Cruise Reviews

We chose a cruise to Cozumel/Key West and shortly after booking the itinerary was changed. We ended up going to Key west/Nassau/Coco Cay. We did not want to go to Nassau as we had been there so many times before. The change was made months ... Read More
We chose a cruise to Cozumel/Key West and shortly after booking the itinerary was changed. We ended up going to Key west/Nassau/Coco Cay. We did not want to go to Nassau as we had been there so many times before. The change was made months ago, and had nothing to do with recent virus concerns. We tried to get them to let us change to another cruise or to give us an onboard credit but our requests were refused. If we wanted to change the cruise we would lose our deposits. So we went on with the trip and enjoyed it anyway. The food was pretty good. Our dining room server was a highlight. He was fantastic. Our cabin steward was ok. He got a little irritated that my friend and I asked him to split our beds apart. Never had that happen before. We weren't as pleased with the entertainment as we have been on past cruises. The comedian was pretty funny and the impersonator was good. The trivia is something we always enjoy but didn't so much this time. We did a Highlights of Nassau tour and it wasn't worth the money or time. We should have just stayed on the ship. We enjoyed our day in Key West but it was crowded. We got a South Beach cabana at Coco Cay and we had a good time there. Our attendant was very good. I got sick with a stomach virus toward the end and had to spend the last day of the cruise in my room. They gave me free room service and called often to check on me. I went to the infirmary and they treated me well. Read Less
Sail Date March 2020
Wife and I booked this for our first. Probably our last, just not for us. The ship was nice, the food and service ABSOLUTELY FANTASTIC! I became seasick w/ somewhat rougher seas and weather the last 2 days. I am still having some land ... Read More
Wife and I booked this for our first. Probably our last, just not for us. The ship was nice, the food and service ABSOLUTELY FANTASTIC! I became seasick w/ somewhat rougher seas and weather the last 2 days. I am still having some land sickness, yes there is such a thing, but hopefully will get over that. We swam with dolphins at Blue Lagoon, another experience checked off our bucket list. Def. Recommend. Our cabin steward, Edison, couldn't have been more attentive, we ended up tipping him extra. Shows were ok, would've like to have seen more comedians and maybe some earlier in the evening. For us, esp. motion sickness prone me, I think we will stick to land and air. Oh, watch out if you check towels off the ship for a shore excursion. When we came back onboard they collected them but didn't scan our seapass. On the final bill there was a charge for $50, $25 a towel. As soon as we walked up to guest services she smiled and said "pool towels?" Had we not questioned, we would have been charged. She did remove it Read Less
Sail Date February 2020
We had to wait over an hour in line at the entrance to the parking lot, because of a delayed embarkation. Windjammer food was great, Dining Room food was oversalted and overdone. Singers and dancers were good, but shows relied too much ... Read More
We had to wait over an hour in line at the entrance to the parking lot, because of a delayed embarkation. Windjammer food was great, Dining Room food was oversalted and overdone. Singers and dancers were good, but shows relied too much on them for the entertainment. Three shows were comedians and nothing else...two were not long enough to qualify as the show for the evening. Ladies restrooms were often dirty, out of toilet tissue or had one of three stalls closed for "maintenance." Getting us off the ship at 7:15 am for immigration mid-cruise was very inconvenient and time-consuming. Our cabin steward was exceptional in that there had been 80 passengers on the previous cruise who were ill and her kept the cabin and bathroom spotless and sanitized, while being pleasant and always accommodating if we needed anything. The cruise director was new and unfamiliar with the demographics of the passengers. We had plumbing issues in our bathroom on three separate occasions. The ship is tired. Read Less
Sail Date February 2020
Our teenaged son has gazed longingly at Royal Caribbean ships whenever we've been in the same port. He was thrilled by the size and variety of activities he could see. As a gift to him, we purchased a holiday cruise on Anthem of the ... Read More
Our teenaged son has gazed longingly at Royal Caribbean ships whenever we've been in the same port. He was thrilled by the size and variety of activities he could see. As a gift to him, we purchased a holiday cruise on Anthem of the Seas since the port was easy to reach and the date worked for his school vacations. The Anthem is a big ship. We logged thousands of steps each day just getting from the elevator/stairway lobby in the middle of the ship to our room in the aft. This is the first ship I've been on (my 8th cruise) which had only two banks of elevators. It was really inconvenient and we often wished for better access to the rear of the ship. Our cabin was a balcony on deck 9. The layout was good, though with the sofa bed open we struggled to get to the balcony. Closet space was adequate and decor is pleasant. The balcony was very nice - we liked having the footstools (which we could see are not available on other RCCL ships). My husband found the bed too hard and complained that it hurt his back. I didn't mind it. The bathroom is small but fine for one person. Sharing it between three of us was somewhat of a challenge. Little things made it harder, such as a hook design that dumped towels on the floor whenever they were brushed up against. Public areas in the ship were attractive. The layout of the main public decks (4 and 5) was confusing as they are divided into two zones (The Royal Promenade an the Via) but telling those apart was difficult. It took us longer to learn the layout of this ship than we have before. The various bars and entertainment spaces were comfortable. One thing Royal does really well is moving large numbers of people around. Though our sailing was nearly full, the ship rarely felt crowded and we almost always had a choice of places to sit. Getting on and off the ship was a breeze - the best we've ever seen. Kudos to Royal for that. The one place we had consistent issues with crowds was the jogging track. As it winds in between other activities it was often blocked and walking and/or jogging was frustrating. We wished for the dedicated promenade decks we've had on other ships. The Anthem has a lot of activities suited for active families. Our teen made friends immediately and went off with his posse every day. My husband and I were not really interested in bumper cars or scavenger hunts so many of the activities were wasted on us. I think for the many families on board these choices were great. For us, the lack of alternative adult programming was a disappointment. We did enjoy the lectures on astronomy given on sea days by an amateur astronomer from New Jersey. The evening entertainment was a real disappointment to us. We saw the three shows done by cruise performers and thought all three were weak. The Gift is visually stunning with great costumes and sets. But the plot, such as it is, was almost impossible to follow and the characters were so undeveloped we often couldn't tell them apart. Spectra's Cabaret had lots of interesting acrobatics, but they were done in the dark which may have created a mood but it left us wondering what was happening. We Will Rock You, like The Gift, had good sets and costumes but felt like it had been cut down, badly, from a longer show. I should note that the performers seemed very talented - it was the material they were given that was the problem. On top of all of that, the shows were all very loud. And each was introduced by Mercedes, the cruise director, who screamed every word she said every time we saw her. There were three guest entertainers on the cruise, all comedians of a sort. The best of the bunch was ventriloquist Ronn Lucas who did a funny show that featured a great bit using a guest in a dummy mask. We really enjoyed that show. Impressionist Jeff Tracta was a mix. Some of his observations on pop culture were cute but when he ventured into political commentary it left us very uncomfortable. We spoke the next day with some other guests who said they also felt the political humor was inappropriate. The final night Steven Thomas did a tired set of jokes about his wife, his in laws and farting that were just not funny. The biggest disappointment on the cruise for us was the food and the overall dining experience. This was the one place where it was obvious that Royal had thousands of people on board. The main dining rooms were crowded and service felt rushed. We were surprised to see that the menus changed only slightly each night, so that we had few new items to choose from. Most of the entrees were under seasoned and uninteresting. The Windjammer, though not overly crowded, felt more like a school cafeteria than a buffet. It was clear that the staff prepped for meals well in advance. The fresh vegetables often looked tired - wilted or discolored. The entrees were a broad mix - these too repeated several times in the cruise. It was the first cruise I've been on where I was sure we were getting leftovers. Worst of all were the desserts. With the exceptions of the cookies, we almost never had anything good for dessert. We did try one specialty restaurant - Jaime's Italian. There the service and food were much better. But for $170 for three people, one would hope so. On other cruise lines specialty restaurants charge an additional fee - with the idea that you've paid for your meals in your ticket but a small extra fee will give you an extra special meal. On Royal we paid for our meals in the ticket, then spent twice what we would have on land for a meal that was better but not as good as we could have had on land for less. Overall the staff were pleasant and friendly. Our cabin steward did the minimum. The ship was not as clean as others we've been on but it was good enough. We had the usual mix ups with guest services. One thing that confounded us was the Royal App. As the cruise went o it was less and less accurate. We felt like there was no on on board who could update it so it just became useless. Which is a shame as it could have been very helpful. We stopped at Port Canaveral and Nassau, both of which we've visited before. Our third stop was Coco Cay. That was really nice. Royal has done a great job developing the island. We were there along with Mariner of the Seas and it still didn't feel crowded. Our son liked the water park and we enjoyed stretching out in the beach chairs and swimming in the sea. The Anthem has lots of strengths as a ship and I think for many people it would be a great fit. It was not the right ship for us but it could be a perfect fit for others. Read Less
Sail Date February 2020
We'd sailed Princess and Norwegian before, but this was our first Royal cruise. Food The food and service was better on Princess (I still dream of how the most simple dishes like fettucine alfredo were somehow mind-blowing!), ... Read More
We'd sailed Princess and Norwegian before, but this was our first Royal cruise. Food The food and service was better on Princess (I still dream of how the most simple dishes like fettucine alfredo were somehow mind-blowing!), but Royal's main dining room food was decent enough we'd sail with them again. The Windjammers Buffet was especially ample and fresh -- and we are not typically "Buffet people." (With kids, you make concessions!) The service was a little slow in the main dining areas for breakfast and lunch, though the wait staff was very friendly, professional, and accommodating at all times. Waits were not very long, but if you plan on making reservations while on board, you can run into a few snags -- you'll never get through to customer service by phone, many reservations are all booked up, and the app system does not always work if you need to make/break a reservations. Dining highlights included the mushroom soup, hashbrowns, baklava, mussels, and lobster tail night. I'd read negative reviews of Sorrento's pizza, but we ate there soooo many times. We're from Buffalo, land of amazing pizza, and it was good enough for us. Compared to other cruise lines, the specialty dining is a bit nickel-and-dimey. The drink package was well worth it, though I didn't use it for the "specialty coffee" as much as I thought I would, since the coffee lines were super long and apparently, a caramel macchiato is conveniently considered "food." The ability to use the dining/drink package on Coco Cay was incredible and generous -- what a perk! Other cruise lines would be wise to follow suit. Entertainment Sadly, we missed the "We Will Rock You" show (AND its rescheduled time) due to wild rocking waves on the way back home. "Spectra's Cabaret" was interesting and had a few decent numbers. The plot for "The Gift" was confusing at times, but overall it was tantalizing with moving sets, Broadway caliber music/dance numbers, and cool BMX tricks. The arcade area was lacking, with not much for the little ones to do and a lot of the machines out of order. Bumper cars are for people 42 inches tall AND at least five years of age... that was not immediately clear to us... our 4-year-old wall tall enough but not old enough, which was quite a melt-down of disappointment for him! Karaoke did not have great song selection and booked solid within the first 10 minutes. Many of the adult entertainment options were at an extra charge, so we didn't have much to do after dropping the kids off at the Kids Club. We had really looked forward to the on-board library for kids' bedtime story books... but there was literally nothing for children and the adult selections were little to be desired as well. There were a few puzzles and a chess set there if you're so inclined. We did like the Two70 Club and visited the upper balcony for movies, watching "Abominable" and "Maleficient 2" there. We liked the music playing around the ship -- the kids called the main concourse "the dance party." We went to the official "family dance party" -- the kids liked the glow sticks, but there was hardly room to dance in the tiny Two70 (they should've had it at Sea Plex!) and the music was horrrrrrible (like YMCA/disco/wedding DJ horrible); the entertainment was fresher aboard Norwegian. Ports In Florida, we rode the airboats and went to a wild animal preserve. I can't recommend this excursion enough! We saw so many gators! We'd taken a similar excursion with Norwegian nine years ago and saw zero gators on the tour. The hosts were super friendly and informative. You feel like you're flying on board the airboat. It's a birdwatcher's dream with roseatte spoonbills, herons, egrets, and other large feathered creatures. You'll even spot cows grazing in the marshes. If you're considering Nassau's Blue Lagoon Island DON'T DO IT. This excursion was a nightmare. Perhaps if you're booking the dolphin or sea lion or ray encounter, it would be worthwhile, but we booked the "Deluxe Beach Break" for a peaceful ocean day with the kids. As soon as we got off the ferry, we stepped into disorganized chaos with no signs or personnel to tell us where our "reserved hammock and beach chairs" were located. Spoiler alert - there IS no hammock, and beach chairs are first come, first served! We eventually hiked across the whole island and managed to find the last one available (in full sun). According to the bartender, there were 5,000 people on this tiny island. FIVE THOUSAND! We had come here for the dolphin tour nine years ago and it was simply the dolphin/sea lion preserve with a small hotdog stand. Now it's all built up, but lacks proper planning to provide a decent experience. I waited 45 minutes for a beer at the bar. People were ordering fancy blender drinks and a-la-carte food ahead of me. The staff waited for the food to be made and brought out before processing the next drink order -- unreal! I finally abandoned the line without a beer and went to another bar, where I waited "just 20 minutes." At least there - people weren't ordering food! We waited until a bit later to eat because the place was completely swarmed upon disembarkation.Good luck if you arrive hungry. The buffet was mediocre at best and left me feeling like I'd just paid $95 for a lukewarm burger and dry rice. My husband suspects the chicken gave him food poisoning. So now, frustration is in full swing, I wanted time in the ocean. You have to walk out pretty far into the crowded zone near the inflatable aquatic park to find water waist-deep. You might see one or two fish, but there isn't much to see. The kids enjoyed looking for shells, but I wouldn't say it's a good beach for shelling by any stretch of the imagination. The description implied the aquatic park was included in the deluxe ticket -- IT'S NOT. You also need to pay $20 per person for the mandatory life preserver! The kids were super disappointed, but who wants to pay another $80 for us to go over there after paying $360 for a ferry and a lousy lunch? We took the first jam-packed double-decker ferry back to the ship as soon as we could. It was the worst vacation day I'd ever had! Coco Cay, on the other hand, was a well-managed, first-rate experience. The perfect day we had from start to finish made up for all the hassle of traveling with two young children. We didn't pay for any of the excursions, instead "winging it" with the free attractions. Music performances greet you off the boat and there are signs and staff members there to direct you wherever you want to go. We walked everywhere easily, but there are trams if you want a ride as well. The kids played on the pirate ship right off the dock and the neighboring water playground for about a half hour. Then we headed to Chill Island to spend the day in sand and surf. Everyone was nice, pointing us to an open umbrella chair. We saw so many crabs, iguanas, and fish swimming near the rocks -- it was cool! The buffet was streamlined for efficiency with no waits. You could choose burgers, hot dogs, chicken, salads, or tacos. It was all fresh and stocked. We found a table with ease and watched the local chickens run around. We didn't eat at Captain Jack's, but we heard the wings and fries were really good. The bar lines were short and the mixed drinks were very tasty even if you're not a mixed drink sort of person. Sea Days Next time perhaps we'll take a spring sailing instead. The sea days were cold, rainy, blustery in February. We had one day where we could enjoy the outdoor pool and splash pad area. The kids loved it! The big TV was cool, but it's hard to find a spot to sit and watch a movie on such a huge ship. Shopping We didn't do much shopping on board. However, I will say this - if you are a lady in need of feminine hygiene products, you are doomed! You'll find the most rudimentary Tampax and paper-thin light liners. Service We got to know the staff of the Princess ship better, but the staff on Royal was dedicated. It's nice having the same waiters in the main dining room. We didn't see our room steward much, but he was busy keeping the room clean while we were away, so that was good. They delighted the kids with towel and napkin animals. If you need any service by phone, forget about it. If you manage to get through by phone at all, expect a long wait and no solution to your issues, whether it's the internet not working or trying to book a reservation. The guest services lines were pretty much always long too. Read Less
Sail Date February 2020
Just returning from 7 days on the majesty of the Sea out of New Orleans. Brought my sister in law with us who had never been on a cruise. It was not the best Impression for a newbie. Beyond RCC control the ship arrived at 3:30 due to ... Read More
Just returning from 7 days on the majesty of the Sea out of New Orleans. Brought my sister in law with us who had never been on a cruise. It was not the best Impression for a newbie. Beyond RCC control the ship arrived at 3:30 due to experiencing bad weather coming in. Embarkation was a crazy madhouse. Very long lines since they had us all arriving to board at 3:00pm. Embarkation took about 90 minutes. Pros Cheap price Food Average to above average Eagles Tribute band phenomenal Comedian very fun Ports were great Guitarist was great Staff courteous and helpful Dining staff excellent Cons Inside room on deck 2 very small and minimal storage. Hint. Have beds as twins rather than king. Made room more comfortable for two people Beverage prices high (1 beer and 1 Bloody Mary was $25 after tip) No seating in Centrum area where many events took place Production shows were average. Pool area overcrowded especially hot tubs, no area for adult only, kids took over the hot tubs Sewer smell on lower decks, especially today on debarkation day, enough to make you nauseous while waiting forever for elevators Buffet for breakfast usually pretty good but today coffee cold eggs cold too little seating. Waited too long before opening both buffet sections With all the news about conovirus the handrails were not wiped down enough Accessibility for many was difficult due to having to use stairs to get to several of the elevators in the main areas of the ship I’ve been on many cruises on four different cruise lines , RCC included. If this was my first cruise I would not cruise again. Very bad impression. I will cruise again but I think it is time to gut and redo this ship or retire it completely Key West and Nassau are walkable ports. We enjoyed both of these port days. Used some of the walking tour ideas from Pinterest. Coco Bay was very clean and nice. We were the only ship there that day. Complimentary food available was good ( except hamburger). There were plenty chairs around beach and pool available. You can use your beverage package on this island that is owned by RCC Read Less
Sail Date February 2020
We were excited to cruise out of NOLA again on RCL and the prices on this seven day cruise were great. We traveled with two other couples from our community. We are all seniors and we all drove from Texas to New Orleans. My husband and ... Read More
We were excited to cruise out of NOLA again on RCL and the prices on this seven day cruise were great. We traveled with two other couples from our community. We are all seniors and we all drove from Texas to New Orleans. My husband and I are Crown and Anchor Diamond Plus level. A couple of unexpected things impacted our cruise. The cruise prior to ours was delayed arriving and disembarking in New Orleans. We received an email that the earliest we should arrive at the terminal was 3:00. The ship itself did not arrive until around noon due to bad weather conditions (high wind and waves) that arose during the final evening. This caused problems for both those on the ship and those waiting to board. The parking in the area was full with the cars of those on the ship. The ship was not promptly cleared by the port and the terminal was crammed with lines of people shoulder to shoulder waiting to board while others getting off the ship where trying to pass through. We left and returned about an hour and a half later to still find ourselves in lines. Everything on the ship was delayed, muster drill, dinner, and shows but mostly I think everyone was just happy to finally get on board. We sailed down the Mississippi River in dark instead of at the planned 4:00 departure. The other disappointment was that evening Diamond and above events in Crown Viking Lounge during happy hour were discontinued completely the cruise before ours. We could still use the three vouchers on our cruise card at bars during the happy hours period. We went to the Cruise Critic Meet and Mingle and the cruise director Tom addressed both the late arrival and the absence of the evening event head on. I thought he did a good job of handling questions and defusing the disappointment both of these issues caused. I don’t think either of these problems was created or controllable by the staff on the Majesty. Now that those issues are out of the way, I will go on with the review. We had a superior ocean view cabin on deck nine. It was 154 square feet and was fine for us. It had a refrigerator that actually cooled and a love seat size sofa. There was plenty of storage, our suitcases fit under the bed. Oddly, there are no longer skirts around the bed between the mattress and the floor. One of the other couples had an ocean view (porthole) cabin on deck three. It was 114 square feet and it did not have a refrigerator nor a love seat. They had their beds separated in order to have more space and access even though they would have preferred to have the beds together. I cannot imagine how more than two people could have shared these cabins but with the kids sail free promotion there were plenty of families on board. There were very few balcony cabins and they were all classified as suites. Our dining experience was not great. We had a table for six in the MDR for early seating and we were consistently served last causing our food to be cold. I think service was impacted by the number of tables our waiter and assistant were assigned. We did make the Head Waiter aware of this problem on the second night but there was not much improvement. We felt that wines served in the MDR were skimpy short pours. We also let him know about this but there was no improvement. Desserts were underwhelming. The bread pudding served the final night was less than one inch thick, rubbery and so dry it curled at the edges. This was possibly one of the worst desserts I have been served on a cruise ship. There were some odd things like no horseradish available for the prime rib on either of the two nights it was offered but there was horseradish offered with beef tenderloins in gravy served on a night between the two prime rib nights. All that said, we did not go hungry and always found something to eat. We liked that Sorrento’s Pizza and the Compass Deli were in a separate section above the buffet with lots of seating and that these two venues were open later in the evening. I liked that all the soft serve ice cream machines were manned by gloved employees instead of allowing a bunch of little kids to help themselves and spread germs. I enjoyed the chopped salad bar at lunch and the Diamond breakfast in the main dining room. The casino was way too smoky for us. We like to play video poker and would have played at the bar machines. These machines were in the no smoking area but smoke was awful everywhere spilling out into the nearby Schooner Bar and Centrum area. Doesn’t management see that many of the smokers do not even pretend to gamble, they are just there to smoke indoors. There is no smoking in the casino on the Empress of the Seas and there should not be a smoking casino on Majesty of the Seas. Entertainment was two so- so production shows, two decent comedians, and the headliner “Long Run”, an Eagles tribute band. There was a lot entertainment in the Centrum area where there was almost no seating. I enjoyed the bars and lounges. They were BIG. Boleros stretched across the ship from port to starboard. The activities team did a good job with trivia and games. There was plenty of room for groups to relax and visit. The lounges had a lot of big windows to the outside so that we could enjoy sea. The promenade on deck seven was easy to access and allowed a full walking loop around the ship. Many more modern ships lack this wrap around deck and the many sea view windows on the Majesty. You may have read that the elevators on this ship are confusing and that the restrooms are not where you expect them to be located compared to other ships. We got a handle on the lay out fairly quickly and found the ship easy to maneuver because it is smaller. I am not sure that it would be as assessable to those using walkers and wheelchairs. The Centrum elevators are very small and there are elevator lobbies with stairs. It would take some extra planning for those needing to avoid stairs. The ports were good. We usually only get the western Carib ports out of Galveston so Key West, Nassau, and Coco Cay were good stops for us. We used a local bus #10 to go to the beautiful casino at Baha Mar resort on cable beach in Nassau and enjoyed it very much. We loved the new Coco Cay. The giant swimming pool with swim up bar was great. The water was a little chilly but we snorkeled some with our own equipment. We had the fancy tacos and funnel cake. Our ship was the only one at Coco Cay and we had the place to ourselves. We have been to Key West many times and the day was very sunny. We walked to the historic cemetery and back to a Duval bar for a drink. It is amazing that there is always some live entertainment to be found in the Key West bars regardless of the time of day or the day of the week. I think that I have covered the items I am interested in and look for when I am reading a review. We really enjoyed the cruise. We had mostly good weather. We could drive home from New Orleans in one day. I got to see an early Mardi Gras walking parade in the French Quarter the night before we sailed. Our friends were fun travel companions. We certainly got our money’s worth in this ten day get away. Read Less
Sail Date February 2020
We booked this cruise for myself, wife and 6 year old daughter. The itinerary was the main factor in booking this cruise as we wanted to explore perfect day and take the little one swimming with dolphins in the Bahamas. We flew into Newark ... Read More
We booked this cruise for myself, wife and 6 year old daughter. The itinerary was the main factor in booking this cruise as we wanted to explore perfect day and take the little one swimming with dolphins in the Bahamas. We flew into Newark airport the night before the cruise and stayed in a hotel. The following morning was sat in breakfast when the ship popped up on the news. Some passengers had flu like symptoms and were being sent for tests, the rest disembarked. We had no news from RCL so assumed boarding was as stated. Arrived at the terminal and was then told no boarding till Saturday. Back to the Hotel to check back in. Had emails from RCL waiting for test results and would delay boarding till sat (Email confirming) Checked out again sat morning and waited for a further update from RCL. Update came through sat afternoon no boarding till Monday and stated their compensation package. Stayed in a different hotel as ours was full. Test results came back from the CDC late Sat night and we could board Sunday and Monday, however we would now be sailing to Bermuda. Having never been and unable to get flights back to the UK we decided to stay. Compensation package. $200 per night hotel costs, 50% cruise fair back as on-board credit (refundable any unspent), 50% future cruise credit. Got a shuttle to the port, dropped off and onto the ship within 30mins. Room we had an obstructive Balcony on deck 6, the bottom 1/4 of the balcony was the top of a life boat but didn't affect the views. Revised Itinerary Monday: Left NY sailed up the river past the statue of liberty and then did a 180 and sailed back past and out to sea. Tuesday: At Sea Wed: Bermuda Thur: Bermuda till 3pm Fri: At sea The ship is modern, clean and the staff very friendly. The IFLY experience (Free, yes, I know!!!!) was fun and my 6-year-old daughter is a natural. The Iplex, bumper cars and roller-skating (Also free) was also great fun. We tried a couple of the shows but not really our cup of tea, especially with children, bit too long tbh. The evening entertainment was limited but again due to the coronavirus scare I am guessing the acts were last minute. Food only went to windjammer for the little one who can have what she wants. Food was tasty and the staff/head chef very helpful and friendly. Being English I do enjoy chatting cricket with the Indian staff (England current world champions). Always find the main restaurants repetitive. The speciality restaurants I always find expensive on RCL so avoided. Drinks package for the little one was amazing, and she got her money's worth, just watch for the E numbers!!!! lol The indoor pool was a god send as the weather at sea was a cloudy or wet, with some rocking going on. We had dolphins booked for Bahamas and looked for dolphins in Bermuda. RCL offered a package for $370!!!!!! Got off the ship at Bermuda and a 5-minute walk we arrived at dolphin quest, $175 thank you very much. Daughter loved it and was shaking with excitement. I cannot stress to people go to dolphin quest and enjoy the animals and friendly staff. Bermuda: Gorgeous place with friendly people. Weather was 20c but felt hotter with blue skies. Enjoyed our time here, the dockyard and museum are well worth a visit and you get in free if you go to dolphin quest. Over all the cruise was ok. I didn't like the ship as much as the Oasis and Independence, just seemed more to do on these ships rather than the Anthem. The boardwalk area, was small, reminded me a little of the older P&O ships. Personally, I think adults will like this ship more than families. Yes, there are kids' clubs, but I like to spend time with my children on holidays and enjoy the shows, ship, destinations together. I will cruise RCL again, but not on the Anthem. Newark airport, I found the Passport control staff rude. As a military man I understand the need for firmness but even so you can be polite with it. I nearly lost it with one individual but bit my tongue as I wanted to get into the country. On departure quick and easy through the airport, but word of warning to UK flyers on BA. The terminal once you go through security is small 1 shop and food is obscene expensive!! complete daylight robbery. I would not use Newark airport again TBH. Final note. 1 week later and RCL have refunded 50% of the cruise fare and our hotels cost. Good work RCL. Read Less
Sail Date February 2020
My mother and I take this cruise every year twice a year. This is our first time being disappointed. Our 5:30 seating turned to MTD when the host grabbed my card out of my hand and used a sharpie to write "MTD" on it (he said I ... Read More
My mother and I take this cruise every year twice a year. This is our first time being disappointed. Our 5:30 seating turned to MTD when the host grabbed my card out of my hand and used a sharpie to write "MTD" on it (he said I only booked 5 months in advance so we didn't deserve 5:30 dining??). There were lines for everything without any consideration for the elderly. This is the first time my elderly mother with a cane had to walk to the drill site to scan her card and walk back inside to sit down. No top tier party. No champagne toast. No pictures with the captain. No parade of flags. No chocolate croissants (the inhumanity). Embarkement was smooth except waiting for wheelchairs which is expected if your arrival is closer to 2pm. Disembarkement, again rude employee refused to tell us where breakfast is served saying we should disembark 2 hours before our assigned time instead. Our last breakfast is something we do every cruise as a tradition. She was very rude to us and made us feel unwanted. Basically we tried to avoid talking to the crew in order to enjoy ourselves. Dining was a mess, no salt/pepper or creamer. Could not get orders right. After 2 hours we gave up on desert and headed to the ice show where of course there was no room. Waited 20 minutes at crown and anchor desk only to be told no one was coming to the "basement". The wonderful things are Anthony our cabin attendant. Coco Key is everything promised and more. Chicken sandwiches, mozzarella sticks and funnel cake. Fun DJ. Lots of places to sit and enjoy the pool and beach. Beach water was warmer then pool. Solarium always had space in the hot tub. Shows were great including the comedian, juggler and "Zorro". Nassau looked cleaner and calmer but I can't face the sight of those depressed horses shoving their faces into the fence to avoid humans. Most stayed on the ship. Casino Royale. We booked though them. We were expecting a $50 credit but when I inquired was told although I had the offer and although it is valid and although I had given it to Rashanna at CR when making the reservation, it would not be honored bc Rashanna had not activated it. Now if I could activate my own credit, $50 would not be the amount I would choose CR! Promenade 6th floor. We were directly on top of Pizza joint. Not much noise disturbed us at night but we always had the curtains closed and it made the room setting awkward to walk around in. Now we realize we prefer interior to promenade. This is my first time leaving a negative review when prompted by RCI. We prepaid gratuities for 2 and tipped aver $100 on top of that. I do not think we will be doing that again. Read Less
Sail Date February 2020
This cruise timing worked perfectly with a wedding my family I were attending. My wife and I are frequent Celebrity cruise line cruisers but because of the perfect timimg per above, we decided to take this cruise with our 3 adult ... Read More
This cruise timing worked perfectly with a wedding my family I were attending. My wife and I are frequent Celebrity cruise line cruisers but because of the perfect timimg per above, we decided to take this cruise with our 3 adult children their significant others and my 7 year old granddaughter. I will just list what I consider the pros and cons as a consensus from all of us. Pros: Embarkation and disembarkation. On ship by 11:15 - easy boarding especially if you scan passport on RCL app. debarkation. we weren't in any hurry to get off ship so we had breakfast and left ship at 9. in car by 915. Friendliness of RCL staff- everyone was very nice. especially the Main dining room wait staff (Randy and Archit), windjammer, and the bartenders at Playmakers and Barnacle and Brew. Perfect Day at Coco Cay- Great day for all. we just went to beach and pool. from waiter service(we all had drink package) to swim up bar. plus they had other no charge activities (basketball, corn hole, etc. The water park was a little pricy. Pool- not crowded and pool wait service excellent. Casino- Besides the smoking policy (see below) ,the casino was great- minimums at black jack, roulettte and texas holdem low so my kids spent many hours donating to the RCL profitability Adventure club and other activities- my granddaughter had a great time at the adventure club and the adults in my group loved the flow rider and slides Cons: Food quality and choices- Food was a disappointment especially with what Celebrity offers. Windjammer food was pretty much the same every day. No food to order . no pasta station, no sandwich station, no eggs station, no ice cream station. pretty much everything pre cooked. Main dining room food was just disappointing . dry chicken, tasteless pasta. tasteless soups (a carrot in my lobster bisque which tasted like pea soup). desserts were better. Plus no lobster tail on formal night? entertainment- just not that good especially the feature singer and dancers. the juggler, comedian and magician were entertaining. Biggest con and the reason I will never go on RCL again. Smoking. both on the pool deck and casino. way too much space allotted to smoking at the pool. basically the port side of the pool was smokers including cigars. You couldn't wear your clothes again if you spent any time in the casino. This is RCL's policy so I guess they cater to the smokers of the world. in my little world, no one smokes especially indoors in a closed environment. plus since RCL's main thorough fairs are decks 4 and 5 deck, you had to always use deck 5 if you wanted to go from stern to bow. never seen it before but you cant go from stern to bow on any deck but 4 and 5 . so you always have to use deck 5 to get to your cabin . RCL claims they have signs designated for non smokers but I didn't see any. plus they say they have smoke eaters but the whole casino was smoky. all and all we had fun but I will go back to Celebrity for my future cruises Read Less
Sail Date January 2020
Can you really complain when you’re on a cruise to the Bahamas? Well, just a little bit when sailing on Grandeur of the Seas. Embarkation: Due to an outbreak of a virus on the previous sailing (great start I know) they delayed ... Read More
Can you really complain when you’re on a cruise to the Bahamas? Well, just a little bit when sailing on Grandeur of the Seas. Embarkation: Due to an outbreak of a virus on the previous sailing (great start I know) they delayed embarkation to 12pm. Luckily, we purchased the key which allowed us to receive priority boarding. But people were very grumpy waiting in line. The lines were long and full of angry people. Ship: this ship is old-fashioned. It does not have a modern feel. It almost feels like being in a funeral home in many parts of the ship. The majority of it also smells stale and like cigarettes. There is also a lack of seating... very frustrating experience.also we experienced a lot of seat hogging by the pools: nobody was monitoring the seats on the deck to make sure people weren’t just leaving towels for hours on end. Cabin: we had an ocean view cabin. I was actually impressed with it. It was very clean and our stateroom attendant was fantastic. I even came back to my clothes folded one day. Wow! Dining: main dining room was so disappointing. I thought it was going to be the best part of the ship. But it was the worst. They will not allow you to sit at a table for two. I get they are trying to build a sense of community. However, my fiancé and I like dinner to unwind and relax. That’s not something I can do when I sit at a table with a group of people I don’t know. I even asked to sit by ourselves but they said no. That really angered me because vacation should be fun for everyone and it won’t be when you have to sit with huge groups at breakfast lunch and dinner. However, we greatly enjoyed Chops Grille and Giovannis. We also really enjoyed the buffet for dinner! Entertainment: let’s be honest, this ship is targeting an older demographic. And that’s perfectly ok. But the entertainment is awful. Now, let me say, we had a hilarious comedian. But he only performed two nights. And the shows filled up quickly. However, most of the time, we had no idea what to do. The cruise compass activities were just not appealing. They were stuff like trivia, Random movies, disco parties, and art auctions. But even if you wanted to do any of these things you had to get there early for a seat. Or you were left standing and uncomfortable. There was also a bad attitude on this ship. we noticed it in the lobbies. Guests/ repeat cruisers are very territorial over their spots in lobbies and act as if you are invading their space when you search for a seat. It’s crazy! Look around the centrum, you’ll see people napping, playing cards, and people on their phones. Also, we noticed, most of the time it was complete silence or really bad music. If there was music, it was someone playing the violin. Which was beautiful. But the energy was so low! We fell asleep before 10pm on most nights. When you’re on a cruise you expect to hear the cliche songs like hot, hot, hot but we didn’t hear anything like that. Service was hit and miss. Many of the crew members were so nice. However, some could be very short and rude with you. All in all, the grandeur is only okay. Maybe if you’re looking for a quiet cruise where there isn’t much happening but with pretty good food, this is a fine choice. It was also nice to leave out of Baltimore. After this cruise, we booked a different ship. So that should tell you something. Read Less
Sail Date January 2020
We've previously cruised on Carnival, Princess and Celebrity. Our last two Celebrity cruises spoiled us for any other line, I am afraid to say. We took this cruise because we live 1.5 hours away from Baltimore, my boyfriend hates ... Read More
We've previously cruised on Carnival, Princess and Celebrity. Our last two Celebrity cruises spoiled us for any other line, I am afraid to say. We took this cruise because we live 1.5 hours away from Baltimore, my boyfriend hates to fly (I love flying) and it stopped in Charleston where my son is stationed in the military. We were the cruise after a norovirus breakout and embarkation was a nightmare. We got to the port later (1pm) thinking that the rush was over and between the traffic in the parking lot and the line in the port, didn't get onboard until 3:15pm. By then the muster drill had started so we were not allowed to go to our rooms to drop off our bags. Yes we sent our big suitcases with the luggage cart but we had our wine/cooler/medical equipment/medication/emergency stuff on us and we had to drag it to the muster station after dragging in through the lines for two hours. So the drill is over and I am desperate for some lunch (diabetic) and the Windjammer is closed. So we go to the Park Cafe. WELCOME TO THUNDERDOME. The line was 50+ people long, people cutting in line, they're running out of food, no plates, no silverware, no place to sit, I'm walking around and carrying around a cheeseburger IN MY HANDS. I guess that RC did not care we boarded late even though it was not our faults in the least. Then I want to fill my water thermos so I go to the Windjammer after it opens for dinner. I was filling my water bottle with ice and water, using a cup (not holding my bottle under the spout) and I was screamed at by two different head waiters in suits. Literally screamed at me. Even though I was using a separate cup. No, the staff has to fill the cups for you and then you can use them to fill your bottles. So if it takes 4 glasses to fill your bottle, take 4 glasses. Whatever. I should have just brought along bottled water. So much for trying to cut down on plastic waste. I found out later that there is a water station outside the Windjammer that is not staffed by screaming meemies where I could get water 24/7. But it tastes like rust. Disgusting. Park Cafe water was slightly better but still had a hint of metal taste. Might as well drink your cabin water. Yes, the ship is old. Yes, it smells like sewage in some places. It was pretty clean though. We had an inside cabin - yes they are TINY when you're used to a Celebrity balcony, but we made it work. Our Steward kept our ice chest full of ice at all times. I do like RC's Procedure of using a door magnet to indicate to your Steward if you are in your room or not in your room. I hope Celebrity picks up this procedure. I don’t need to interact with my Steward everyday so we stayed out of his way. Ok, food. Windjammer at breakfast, welcome back to Thunderdome. I would search for an open table for over a half hour each morning while my boyfriend was at the gym. Got me some steps on my fitbit though. Once I would find my table for two, I’d put my coffee/book and thermos on the table to claim it and go get my food. Would you believe people did not care one bit and would sit down at the table with my coffee/book and my thermos like they owned the place? And then act SHOCKED when I asked them to move?? SUPER FRUSTRATING. There is a clientele on this ship that think they own it and all of the crew as well. Anyway, back to the food, the Windjammer was the same every morning but I finally got down to a routine of what I liked each morning so that was good. It was tasty. We did one lunch in the MDR, not impressed. And now they set up a buffet in the MDR, say what? Confusing. Soon everything is going to be a buffet! We did dinner every night in the MDR. We requested a table for two and ended up in a table for 10. Frustrating because my boyfriend eats slow and I’d rather not hold up everyone else. The food and service was hit or miss. I thought most of my beef dishes were ok. My boyfriend was disappointed most nights that he had fish. There was a table next to us that was SUPER demanding of the wait staff, maître d AND the chef so they really had no time for our table because they were always rushing around to accommodate them and their demands. Squeaky wheel gets the grease, and all that. The head waiter and our waiter were both super pushy trying to sell specialty restaurant deals. Uncomfortable. Speaking of specialty restaurants, I took a sushi rolling class at Izumi. It was so great! One of the highlights of the trip. We had lunch there the last sea day and it was expensive but VERY GOOD. I’m not a real fan of cruise entertainment, I just want to read, drink Pina Coladas and maybe see a comedy show. There are rabid fans of this ship that are also rabid fans of the house band, The Rockport Band. Oh my god, they are horrible. So bad, watching them is like a comedy show in itself. The two different comedians were ok – we only went to the adult shows. We stayed for most of the Beatles show, it was kind of hokey and they were off key. Cruise director Clo has a super shrill voice and I found her annoying. Activities director Cian would probably make a good cruise director someday, he was entertaining during the Belly Flop contest. Not going to talk much about the weather (you’re leaving from Baltimore in January, what do you expect?) but the stabilizers on this ship are not equipped to handle the Atlantic in the winter (or don’t exist at all, who knows with a ship this old). We don’t get seasick but many around us did. Our dresser drawers would open and close all night long and we were almost flung out of bed twice. It became funny after awhile. Not going to talk much about the excursions since we’ve been to all of the ports before except Coco Cay. I would say the lunch offerings on Coco Cay were much tastier than the Windjammer. It was cool and overcast/showers but again, it’s January, we expected this. I still went swimming in the lagoon. Read Less
Sail Date January 2020
We love cruising and have cruised 4 times in the past 3 years! This was my first time on the Mariner of the seas and I was excited for my small children to experience the Perfect Day at CocoCay. This cruise fell short of my expectations ... Read More
We love cruising and have cruised 4 times in the past 3 years! This was my first time on the Mariner of the seas and I was excited for my small children to experience the Perfect Day at CocoCay. This cruise fell short of my expectations and truly left a lot to be desired. Boarding was easy and painless. It only took about 20 minutes from the parking lot to the ship. For this review, I will begin with the pools. There are 2 pools on the main deck surrounded by 4 large hot tubs. There is not a designated pool/water play area for children on this ship as opposed to some of their other ships. Children bombarded the hot tubs and made them nearly impossible to enjoy. Drunk adults were in the hot tubs with the children and it was cringeworthy. The boat has a solarium for adults with 2 hot tubs and 1 pool but children were consistently passing through this area running, yelling etc. to reach the main pool via the aft elevators. On prior cruises, the lifeguard would ask that they leave the area but the people on this boat could care less. Lunch in the windjammer was a madhouse on the first day. People were touching the food and putting it back. There was hair on my food and to be fair, it could have come from the patrons or the staff. I lost my appetite and did not eat there again. The sky pad was fun when it was open. It did close quite a few times even though the app said it was open during the cruise and I’m not sure why. The slides are okay for kids 48 inches or taller. Also, there is a small climbing apparatus for kids that should be replaced for a wade pool or some sort to keep them entertained and away from vacationing adults. The rooms were well taken care of by the staff and they entered 3 times a day to replace towels, make the beds, replace used water glasses etc. The dining room staff is amazing! They make us feel special and remembered little things about us. Ours called us by name and that is very nice. The shows they prepared for us were boring to me. It reminded me of a high school talent show. It was not entertaining. The cruise director really tried his hardest but neither he or the comedians were funny. The kids fell asleep and we left early. The most fun they had were in adventure ocean. Otherwise, the itinerary missed the mark. The ice skating show began but stopped abruptly. They took an intermission and then began again. The boat also had Bingo, a casino, NFL games on the big tv outside, and Laser tag while the ship docked in Nassau. I wish they had laser tag again during the forced sea day. This ship was scheduled to dock in Nassau, Bahamas and then dock again on Royal Caribbean’s private island, CocoCay. The “Perfect Day at CocoCay” was cancelled. The announcement that we heard said that the Ship failed to dock but the staff said that it does happen sometimes and the ship just doesn’t go there. Hundreds of passengers were upset and asking if they will receive compensation and were told that they would not. The sea day was boring, cold, and quiet. Royal Caribbean has to do a better job entertaining the guests in the event that the ship cannot dock. It took more than 2 hours to revamp the itinerary and the first activity wasn’t scheduled until after 1pm. We learned that the second port was cancelled before 8am. The guest services crew was rude, even when I asked them a question unrelated to the itinerary (I was changing credit cards for shopping). The lady took a deep breath and mumbles under her breath. Future cruising on this ship or any other Royal Caribbean ship is a no go for us. I had no idea that they sometimes do not go where they promise to and in the future, we will steer clear!! Read Less
Sail Date January 2020
My mom, DD (8) and I sailed this ship/itinerary in August and loved it. We went back for a short getaway and brought my father along. We used ScootAround for my father. It was very easy to get the scooter in the terminal and return it ... Read More
My mom, DD (8) and I sailed this ship/itinerary in August and loved it. We went back for a short getaway and brought my father along. We used ScootAround for my father. It was very easy to get the scooter in the terminal and return it in the terminal on exit. The ship is still being kept up well and looks nice. However, there were some changes that were not for the better. In August, we had the balcony partition opened between our cabin and my mom's. When we tried to do it on this cruise, we were told this captain has ordered the staff not to do this. There were no connecting cabins available when we booked so this was very important to us. The stateroom attendant was not good. He finally showed up around 5:45 on embarkation day and didn't seem to care at all. He promised to get a supervisor about the balcony partition, but that never happened (when we were finally able to speak with the supervisor on Sunday, he told us it was the first request he had received regarding us speaking with a supervisor). He just didn't seem to want to be there. Overall, the ship seemed disorganized compared to August (running out of food at Sorrento's/Promenade Cafe, not prepared for when we missed Coco Cay, among other things). The dining room service was excellent and the food was better than August. We would sail Mariner again for a short getaway. Despite the declines, it is still a good ship/experience. Read Less
Sail Date January 2020
We just got back from a short cruise in the Majesty of the Seas. Let’s start with the PROS- Entertainment was great . Food was fantastic. Check in was a breeze. Customer service was impressive. Happy folks working in this cruise. ... Read More
We just got back from a short cruise in the Majesty of the Seas. Let’s start with the PROS- Entertainment was great . Food was fantastic. Check in was a breeze. Customer service was impressive. Happy folks working in this cruise. CONS- Checking out guest services was horrible. Long line , short staffed in that area. Cruisers with bill issues should be dealt with at another station . I believe that’s a persons finances are private and not to be dealt with in an open area and hold up others. Computer system is extremely slow and outdated . We were literally 25 minutes at the counter for two transactions when she could of easily placed everything in one. Again , kids crying on the floor awaiting for their parents to finish up. (6) agents for a line that took two hours by the time you got your turn . Started the line at 9 and didn’t get out of the ship until 1045 . That process needs a lot of improvement . Public restrooms - some stalls were broken Overall , I would suggest getting up early the morning of your departure at 7 have breakfast and stand in line or take care of your bill the night before. Read Less
Sail Date January 2020
May I start by saying that I am a big fan of Royal Caribbean and have sailed her many times. This cruise, however, seemed to lack something and I, along with my son"s help, think we have it figured out. Navigator does 4 night cruised ... Read More
May I start by saying that I am a big fan of Royal Caribbean and have sailed her many times. This cruise, however, seemed to lack something and I, along with my son"s help, think we have it figured out. Navigator does 4 night cruised out of Miami going to Nassau and Coco Cay. With this in mind the crew and passengers don't seem to have a lot of time to get to know each other and the lack of variety of ports dulls it more for the crew. There was a definite lack of attention and smiles from the crew. They did a great job bt they seemed like robots rather than humans. We went, primarily, for the celebration of New Years Eve. The uncharging started with the "Holiday Fare" schedule. No problem, I expect that. What I didn't expect was uncharging ~ $89 for specialty dining on NYE and charging of $600 for a table at the Pub for the ballon drop. The Royal Promenade was packed so tightly that I don't think I could have fallen down if I tried. Our cabins, Son and I had separate cabins, were Fantastic, HUGE balconies, clean rooms and bathrooms. I saw my room steward every day, my son saw his twice. Hooked Seafood, first night, was extremely good. Very tasty food, decent service. The rub came at the end of the meal when the server asked for my sea pass. I had booked, and paid for, my dinner before sailing and was under the impression that I could simply include my son as my "buy-one-get-one" meal. The check came back with a 50% charge for him. When I questioned that they said that this was the norm because I booked and paid for the meal in advance. Note to self: DON'T DO THAT ! The others three night we ate in the main dining room and had a good experience every evening. We did no excursions and, in fact, just wandered into and back out of the two ports as we had both been there in the recent past. My sin said the shop was a bit lack-luster as well so I didn't bother. We currently have three more Royal cruises booked and hope they will restore our faith in the line. One of the cruises is for NYE next year ('20-21) on Oasis of the Seas. Embarkation and debarkation were a dream from the new Terminal A in Miami. We got to the port about 10:30am and sat for about 10 minutes before were were allowed on the ship. As for debarkation, we opted to carry our own bags and were off the ship and in a cab in about 5 minutes total. Read Less
Sail Date December 2019
Sailed 5 times and Second Sailing on the Anthem this year and they made a very big change to App Since My last Sailing in April. For one they took away any Msg or IMsg service without notifying anyone. It will now cost you at least the min ... Read More
Sailed 5 times and Second Sailing on the Anthem this year and they made a very big change to App Since My last Sailing in April. For one they took away any Msg or IMsg service without notifying anyone. It will now cost you at least the min data package and with a family of 20 for the new Year Cruise we could of dished out over $2000 dollars for 8 days. They said there testing a new app on 3 other ships, but why they took something away before it was ready. Every Day there are to many announcements for passengers to contact guest services I was even woken at 5 am with announcements for passenger to contact the guest services. If they had Msg App they could just txt them. Pool side entertainment without the passengers being the entertainment is almost none during day time. Boat Band once played at pool deck for 20 min took 15 rest then played 20 more then left. Big Pool Screen TV repeats same cat dog video every 20 min Every Day, Every day. Only when Passengers are involved (sexy man, Belly Flop) is there entertainment Staff don't even try. There is no Party atmosphere around pool as you find on NCL, Disney Don't now why. April school break is coming and there is always more kids then adults maybe try and change something Get a DJ for pool side. Get back Chive tv. "The Gift" show no one understands and to long with people walking out during performance. I only went to the show for some new passengers and they asked me what was going on I could not tell them as I have never figured it out and until they said they had enough. Read Less
Sail Date December 2019
This was our second time on Anthem. I remembered the beds were uncomfortable the first time but this time, I ended up after three nights of sleeping in them, getting horrific back spasms that have continued. When I asked guest services for ... Read More
This was our second time on Anthem. I remembered the beds were uncomfortable the first time but this time, I ended up after three nights of sleeping in them, getting horrific back spasms that have continued. When I asked guest services for some sort of help, they were able to put extra bed comforters on top of the mattresses and that helped a little but not much. I went to the spa, desperate for help. They recommended acupuncture which cost $200! Not sure it made a difference. I called the medical office and they said I should take pain medicine. That wasn't helping, so I called again a couple days later and they said I had just missed the morning clinic and would have to wait 5 hours before the evening clinic started. I just spent the rest of the cruise sitting or in bed. A huge disappointment since we are normally walking all around the ports and/or the ship. We tried the bumper cars but the line was entirely too long. Got us discouraged from trying to do the other events in the sea Plex. Did not want to roller skate with a helmet and knee pads either. The food in the main dining room was okay but the specialty restaurants were much much better. The room attendant was nice but not as detail-oriented by any means as we had experienced in the past. I will say, it's very efficient getting on and off the ship so that is nice. We love the solarium and 270 is really cool. The shows are great as well. We planned this Cruise almost a year in advance. I had been finishing up my doctoral degree and was really looking forward to time with my kids and my husband. Unfortunately, I had to leave them in Nassa because the back spasms were so bad and then spent the rest of the next three days mostly in bed. Read Less
Sail Date December 2019
BAYONNE easier than going to NY but a BIG mistake so sorry I took this cruise' 1 bar of soap in cabin. No tissues towards end of cruise. Towels thread bare. Sheets & pillow cases used & ripped Put bath towels under ... Read More
BAYONNE easier than going to NY but a BIG mistake so sorry I took this cruise' 1 bar of soap in cabin. No tissues towards end of cruise. Towels thread bare. Sheets & pillow cases used & ripped Put bath towels under pillows to plump them up Mattress uncomfortable & next door cabin when they closed the door hard, my room shook No one cared..I got "I'm sorry" from main office for every complaint I had.& 15% off next cruise… NEVER on RC again. Wasted time on the phone pouring my heart out & absolutely nothing was done about all the tipping I did to get things that should have come w/the cabin. RC got so cheap even w/food. My table had 3 lobster tails one night for dinner..they were inferior..& the size of my little finger. A gal in Customer Service could not even remember my name...called me Cheryl..then Rouse & sent me to the wrong cabin 3x. Even the final statement I got someone elses. Read Less
Sail Date December 2019
Firstly, allow me to state why we were so disappointed... Primarily because we have always liked the service and offerings that Royal Caribbean has provided in the past; however, that said, we all (four of those traveling in our group) ... Read More
Firstly, allow me to state why we were so disappointed... Primarily because we have always liked the service and offerings that Royal Caribbean has provided in the past; however, that said, we all (four of those traveling in our group) discussed the notable decline in both attentive services rendered as well as the feeling of the crew that should have (appeared to have) been both excited in their job, and maybe even (genuinely) happy to have us aboard. As well, we truly felt "attacked" by the apparent onslaught of vendors, scalpers, and showpersons that pressured us to commit-to, or purchase from any one of the ship's specialty restaurants, or buy from their line of goods, or participate in their auctions, etc., etc., etc. It was demonstrably a step down from the class act we had experienced on our previous cruises with Royal Caribbean. It felt like we were in the middle of a Tijuana, Mexico border crossing cacophony of "pitch." With regard to our room/service, when it was apparent that our luggage was (to that point) still not showing up (when everyone else seemed to have not only received theirs but had placed them in their rooms), our attendant identified that our luggage was still being processed -that they were still working on it. However, much later-on WE found our luggage in the passageways... twelve cabins away fro our own, and brought them to our rooms ourselves. Additionally, the restroom smelled like a port-a-potty the entire cruise; even after we contacted thre maintenance crew to remedy. Finally, even though our attendant was pleasant, on our balcony, under our table, were noticeable pieces of cake or cookie -that did not come from us (we never ate on the balcony). In fact, we took (arrival & departure) pictures of the mess just to see how long it would take our attendants to clean it up... they never did. Mind, all the sports activities (tube, FlowRider, min-golf, etc.) were ideal for this cruise and were greatly enjoyed. Likewise, the staff handling these activities were courteous professionals; and greatly appreciated. With regard to the food experience (mainly at the Windjammer), the food was too often under-cooked, or cold. Likewise, the selection seemed too limited. Now, it was a different story at the main dining room, where not only the food was much closer to our expected standards of taste but the service -and especially servers (Eugene and Jodie) performed their roles to match Royal Caribbean's expectations. Th eonly area that we thought needed attention was in the serving sizes, which were much too small (even for European presentation); which was disappointing. And then there were the excursions; first, to Coco Cay, and then to Blue Lagoon -and the stingray experience. Both were well worth the price paid, and the expectations -that ran high! That said, and specifically with the stingray experience where we each got to not only swim with, but handle and even pose with them. In this, plenty of great photos were taken by the staff photographer. The problem was that not a single word was given to any of us of these photos having to be purchased on site; not when they took them, not when we arrived or departed. And neither were there any written instructions (signs?) anywhere to be found. Therefore, the assumption by us was that these would be available at the ship's photo center, which they were NOT. And when asked of Guest Services, the cruise GS Representative basically stated that they didn't know, and that we would probably have to go online when we departed the ship to make arrangements with the folks running Blue Lagoon. NOTE: As of this writing, it has been over twenty days since our email requests of them have yet to be answered. And other than that, they (Royal Caribbean Guest Services were of ZERO help, and did not offer any further assistance. Now, regarding staff attitudes... we should add in here that early-on we identified to Guest Services that we had lost a (FitBit) "Charge-2" watch while boarding -but that was definitely lost while embarked. The response from the Guest Services representative -without looking at his computer, opening up any drawers, removing himself to research their backroom, or asking any of the other GS Reps, was immediate and definitive... "there have been no watches turned in." His actions, of course, sent a clear message to us that neither was he concerned, or interested in going further with this request. Additionally, when about to disembark at Nassau, and with passengers coming in from all directions, my wife politely asked one of the (ship's company) security folks which line should we be standing in, his response was pointed and (quite) discourteous when he simply stated to my wife... "DON'T WORRY ABOUT IT!" Then walked off. The short story to all of this is that we expected MUCH more from our experience with what we perceived to be Royal Caribbean's "Flag" ship, but felt much more like we had embarked on a budget cruiseline; with that assumption being validated by poor attitude, poor service (not by all), poor support, and even worse food presentation (selection/preparation). It has truly dampened our prospects of Rpyal Caribbean being our first choice in cruising. Read Less
Sail Date December 2019
Just needed a getaway and this was convenient. Friendly and accommodating staff. Main dining experience was quite good, however the Chops Grille was a disappointment. Can get the same food in the main dining. This Chops Grille is small, ... Read More
Just needed a getaway and this was convenient. Friendly and accommodating staff. Main dining experience was quite good, however the Chops Grille was a disappointment. Can get the same food in the main dining. This Chops Grille is small, noisy, too many mistakes with order. Save your money. Windjammer staff were pleasant, food was just okay. The casino - HEY RCI! Smoke extractors - not scrubbers. The smoke needs to be moved out of the ship fast enough that smoke does not stink up the surrounding areas. One thing we really enjoy on all of our cruises are the trivia games. Great competition, lots of interaction with crew and guests. The big shock is the $75 for the soda package. I do not drink that much soda in a month or more and it is an outrage. (Price gouging) Water is better for me. Did not get off the boat in CoCo Cay, although we were pleased to see the changes made there since our last visit. Did get off in Nassau. :( It is dirty and have to run a gauntlet of vendors who are in your face, bordering on aggressive, but they back off if you ask them to. Read Less
Sail Date December 2019
We sailed on the Anthem of the Seas on Dec. 1, 2019 in stateroom 10702 which is a balcony room. The room was a decent size with lots of room to store your things. The washroom was tiny as was the balcony. The beds were not comfortable ... Read More
We sailed on the Anthem of the Seas on Dec. 1, 2019 in stateroom 10702 which is a balcony room. The room was a decent size with lots of room to store your things. The washroom was tiny as was the balcony. The beds were not comfortable at all. Embarkation: We got to the ship at 10:30 am and from taxi to ship I think it took us 20 minutes. They scanned our set sail pass and we walked right onto the ship. Our room wasn't ready until 1:30 pm so we went to 270 for some lunch and walked around the ship to get a feel for it. We made our bookings for Jamie's Italian and Chops Grill on the app but because the app was glitchy had to go and speak to someone to make sure that our reservations were actually made. We went to the main dining room twice but due to dietary restrictions we decided to eat dinner in the Windjammer most nights. There was more of a choice for me. In the past, RCCL had a large menu in the MDR, but recently they have cut it way down to the point, if you don't eat meat or chicken or shellfish there isn't a lot of choice. We loved Jamie's Italian. The food and the server were so good that if it didn't cost extra we would have eaten there every night. Chops grill the food was excellent there as well. The food in the Windjammer was average mass produced food. They suffered from overcrowding and organizational issues. One of the nicest free places to eat was the Solarium Bistro. The manager there went out of his way to make our dining experience great. The food was excellent and our server really did a great job as well. The pizza at Sorrento's has improved greatly!!! Except on the first night when there are so many people trying to eat pizza at the same time, they couldn't keep up with the demand. Entertainment: There were 3 main shows, The Gift was very good. The singing and dancing was good. We will rock you was excellent. I think it was better than the play we saw on land. The singing and dancing was amazing!!! Then we saw Spectra's Cabaret and it was ok. The little weird. Service: The crew on the ship seemed like they were relatively new to this ship. I suspect that they just had a large changeover of crew. Many of the crew were just being trained. The big weak link was in the Windjammer and MDR. In both places the crew did not seem as polished and confident that we were use to. Our cruise took us to Orlando, Nassau and Coco Cay. In Orlando we did the Ron Jon shuttle to their store and then we walked around to the shops in the area. It was worth it for us to take this tour just for the shopping. In Nassau we didn't bother to do a tour as we had been to this island many times before. In Coco Cay we were suppose to do a kayaking tour, but because of big waves and wind our tour was cancelled. We just hung out at the beach and by the very large pool and had a great day. The Anthem of the Seas was a very nice ship, but we really missed the mini-golf and also there was no waterslide either. We did enjoy the bumper cars, roller skating, escape room, and all of the other activities that the ship has to offer. I'm not sure we would go on the Quantum class of ship again as we prefer the Freedom class better. Read Less
Sail Date December 2019
Loyal to Royal.. We are Diamonds. I have to give RCCL high marks for their help with people with disabilities. We traveled with our friends with one having MS. The room they had was perfect. RCCL put lots of thought in this room so a ... Read More
Loyal to Royal.. We are Diamonds. I have to give RCCL high marks for their help with people with disabilities. We traveled with our friends with one having MS. The room they had was perfect. RCCL put lots of thought in this room so a physically handicap person had ease in usage especially in the bathroom. I would tell anyone who is in a wheel chair or motorized chair not to hesitate to take a cruise with RCCL. As we were going back aboard in Nassau, the ramp was very steep, but as we started towards the ramp there was a RCCL employee right there to assist him up the ramp. After saying all this I feel compelled to mention a few things that need attention. The group that we traveled with all felt the crew was tired. From the room attendant, the wait staff and bartenders, they all seemed to be overworked and tired. Next on the list of disappointments was the dining room food or should I say the lack of it. The portion size has gotten so small that it is getting to be comical One night most of us ordered chicken parm. My wife had one piece of chicken the size a small chicken tender and mine was the laugh of the table. After we brought this to the head waiters attention, he went to the kitchen and brought back a nice amount of chicken to be shared with us all. The service in the main dining room was slow but we feel it is due to the lack of support staff. The bar service was not what we were used to. Slow, drinks wrong, bills messed up, lack of attention to orders when made. Our room attendant never introduced herself, did the bare minimum for us. She definitely appeared to be the most overworked. We will continue to use RCCL for our cruises, but fell if RCCL continues to make cut backs in the help as well as the food, their reputation may be in jeopardy of being not the cruise line of choice. I understand about profit but when you diminish the service as well as the food you just might start losing customers. Read Less
Sail Date November 2019
First of all, this certainly was not our best cruise experience; however some things were in my opinion unavoidable, but RCI still could have done better in their response. To start, prior to the voyage, RCI sent everyone both an e-mail ... Read More
First of all, this certainly was not our best cruise experience; however some things were in my opinion unavoidable, but RCI still could have done better in their response. To start, prior to the voyage, RCI sent everyone both an e-mail and text message the day before the cruise informing us of an impending storm and that there may be itinerary changes. I viewed the storm myself on radar and it was rather large. I've been on a ship before that attempted to go around a storm and that was a bad idea, many people got sick. I certainly preferred to stay in calmer waters for 2 days, rather than take a chance. So of course this affected everything. We did not go to Port Canaveral at all (still need to recoup money for a third party excursion to Epcot Center); we arrived in Nassau at 11:00 PM and had only 90 minutes to see virtually nothing (most businesses were closed); and CoCo Cay was indeed nice, but that was about it. The staff was hit and miss, which was disappointing (some were very good, others were not). The shows were decent. Some of the on board activities were lacking, such as Bingo in which the cost was a bit pricey for just a simple game of straight bingo or 4 corners. Probably the most disappointing was the food. For the most part the buffet food in the Windjammer was lukewarm at best. The dining room was a bit better, but just overall average. Also it should be noted even for breakfast in the dining room, the food on the bar was cold. However, our dining room servers were great (Sinegar and Mark), as was our cabin steward (Chris). Also the young lady outside the buffet that providing the hand sanitizer was wonderful and always a breath of fresh air. The cruise directors Katrina and John (who had taken ill) worked hard to keep things going. I would like to note they also led a non-denominational service which I hope RCI does implement on all of it's cruises. The two tributes to the vets (of which I am one) was outstanding. Our cabin (although a junior suite) was just okay, a bit dated, but clean. RCI did provide everyone an additional monetary credit towards a cruise that needs to be used over the next year (good on you). Overall, not the best cruise experience and I would say it is good they are retiring this ship next year. Read Less
Sail Date November 2019
When after contacting Royal Caribbean by phone several times and you hear mentioning all the time that it is the best cruise line and then you arrive and you find the opposite, then that's where disappointments begin. Let's start ... Read More
When after contacting Royal Caribbean by phone several times and you hear mentioning all the time that it is the best cruise line and then you arrive and you find the opposite, then that's where disappointments begin. Let's start with the ship itself, where the decoration is a bit abstract, the lack of colors, or a beautiful staircase or an impressive esplanade...but no, only the exclusive of the Bionic bar or The bumpers cars, or The north star or the space to surf or the tunnel to fly, said ship would be very, very boring, the 3 main shows have my highest score also to mention something positive, "BRAVO" to We Will Rock You and especially the orchestra, a note that I can not forget, and that can be improved, is that the staff is a bit and sometimes very rude, especially in the Buffet restaurant, and at night in the main restaurant , the first 3 days, we were treated as if we were not welcome,luckily, on the fourth and remaining nights, we met the best waiters, their names Gede and Gilbert, who along with our cabin manager Ronolfo, I say thank you for giving us a good time for the rest of the week. Read Less
Sail Date November 2019
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