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1 Helpful Vote
Sail Date: December 2018
We went with brother and his wife who usually cruise Carnival. We have been trying to get them onto RC for several years. Well this was not a ship for first impressions. The staff tried, but with the limited resources, they couldn't make ... Read More
We went with brother and his wife who usually cruise Carnival. We have been trying to get them onto RC for several years. Well this was not a ship for first impressions. The staff tried, but with the limited resources, they couldn't make up for the many deficiencies. The ship is very dated, with a lot of rust and dirt (even the fake plants in the solarium were very dirty & dusty. Looked like they hadnt been cleaned in years. They were working on the main pool deck and rails (sanding) every day. blocking off available chairs, even on sea days. We had a suite, so sufficient room except there are only 2 electrical outlets in the entire suite. Very inadequate for cell phones, tablet, coffee maker, hair dryer (and we bring a string of mini-lights for Christmas cruises. Security kept one bag as I had a multi-outlet plug in it which they kept and said that maintenance would provide one that had been tested by them. Never received. They didnt tell me until I asked the room attendant and she said that all luggage had been delivered and to go to deck one security. No lobster offered in main dining room, even on formal night. It seems every cruise they offer less and less. We are Diamond status and have begun trying other cruise lines, last year we did Princess and enjoyed very much. I just booked one for February on MSC, especially with their status match program. Brother and his wife were very disappointed with their balcony cabin also. Not a good first impression. Read Less
Sail Date: December 2018
My past sailing experience was on Liberty of the Seas, a larger ship. The service with Royal Caribbean is always top notch. They really do put the passenger first. There was a nice variety of activities. Enchantment is a smaller ship so ... Read More
My past sailing experience was on Liberty of the Seas, a larger ship. The service with Royal Caribbean is always top notch. They really do put the passenger first. There was a nice variety of activities. Enchantment is a smaller ship so expect everything else to be smaller as well. Smaller arcade, gym, and other shop amenities. My ocean view cabin was nice. Our steward kept the room tidy and would do anything I asked. He created towel animals for us daily. Windjammer buffet was a smidge disappointing but I also do t generally eat buffet style food but didn’t want to use he main dining room for breakfast and lunch. Dinner in the main dining room was nice. Wasn’t alway pleased with my entree but I’d still give it 5 stars for service and effort. I’d say get a few of the appetizers and extra desserts. Yum! They did have a nice selection. I do suggest getting in the porter line on disembark day, it goes way faster. Totally worth a tip of a few dollars. Do not schedule and pay for an airport transfer if your flight is before 1pm. Chances are slim that you’ll make it on time. Speaking from experience. 12pm flight but didn’t arrive to airport till 12pm. Excursions are a little pricey for the Bahamas cruise. Wait for Black Friday sakes if possible. Save yourself the headache. In all, I give enchantment 4 stars. Read Less
Sail Date: December 2018
Best crew i've experienced. Friendly and outgoing. Enjoyed food and entertainment. Nice service. I look forward to trying royal caribbean's largest ships. Solarium was a highlight of our cruise if you don't want the noise and crowds of ... Read More
Best crew i've experienced. Friendly and outgoing. Enjoyed food and entertainment. Nice service. I look forward to trying royal caribbean's largest ships. Solarium was a highlight of our cruise if you don't want the noise and crowds of main pool. Great cafe there. Made to order sandwiches and salads. Buffet good, but breakfast and lunch same each day. Embarkation day you hear announcements saying if your done eating, get out. Lol. Too small for crowd waiting to eat. Dining room menu stayed the same with slight changes nightly. service good. Enjoyed entertainment throughout the ship. Pleasantly surprised. Coco cay will soon be great. Completely being redone. Wave pool, fresh water pools. Adult only beach. Water slides. Balloon rides. New restaurants and bars. Royal caribbean has a nice app. Zoom internet is fastest on the ocean. You can stream movies so fast. Only thing is i wish there were more activities. Read Less
Sail Date: December 2018
Mariner of the Seas 4 night Bahamas cruise was an excellent trip that exceeded our expectations. This was the first cruise for my husband and I to go on together and we would definitely cruise again with Royal Caribbean. Embarkation and ... Read More
Mariner of the Seas 4 night Bahamas cruise was an excellent trip that exceeded our expectations. This was the first cruise for my husband and I to go on together and we would definitely cruise again with Royal Caribbean. Embarkation and disembarkation at Terminal A was quick, simple, and we were on board in about 20 mins. We boarded the ship at 1pm and our rooms were already ready. The room was great, and everything was cleaned and refreshed at least twice a day! The ship was beautiful and exceptionally clean. Even though it was a large ship and seemed to be mostly full, it never really felt crowded. We spent most of our time relaxing on the loungers around the pools, but also did the water slides, sky pad, watched movies on the big screen by the pool at night, and went to a couple shows - we enjoyed all of it. The food in windjammer buffet was good - not great but definitely lots of options and good enough for breakfast and lunch every day. We had planned to dine in a specialty restaurant one night but ended up eating in the main dining room every night. The main dining room was gorgeous and the service was excellent. The food in the MDR was decent overall - we had two pretty good meals, one amazing meal (stuffed shrimp), and one not-so-great meal (lasagna). The winds were too strong to tender into Coco Cay so we had to skip that port and spent an extra day in Nassau. We spent the first day in Nassau on the free public beach which was right next to the Atlantis beach (you can easily catch a cab from the cruise port to the beach or Atlantis resort for $4 per person one way, so $16 total for a really great beach day for the two of us!). The second day in Nassau we did an excursion through the ship to Atlantis Aquaventure which was easily the highlight of our trip. Online it said the excursion was only 9am-2pm but when we got there, they said we had until 5pm when the last shuttle went back to the cruise ship so that was a pleasant surprise! It included access to the waterpark, aquariums, and private beach. We rode most of the slides several times, did the lazy river several times, and spent a few hours on the beach and still got back to the ship in plenty of time. Overall, it was an excellent first cruise and the Mariner of the Seas had the perfect amount of things to do and opportunities to just relax. Read Less
1 Helpful Vote
Sail Date: December 2018
This was our 1st Royal Caribbean cruise - Princess and Carnival were the others. We were pleasantly surprised to check in with no lines - it took about 30 minutes from parking our car to sitting in our stateroom! Our stateroom - 1264 ... Read More
This was our 1st Royal Caribbean cruise - Princess and Carnival were the others. We were pleasantly surprised to check in with no lines - it took about 30 minutes from parking our car to sitting in our stateroom! Our stateroom - 1264 deck 10 - AWESOME! Bed had a curtain to separate from sitting area, with couch, two chairs and end tables and coffee table. A bar area separated the sitting area from the HUGE mirrored closets, another mirrored wall, and there was also a fridge with more storage. A full bathroom with tub, double sinks, and again mirrors on two walls completed the experience. Our cruise missed Coco Cay due to weather, but kudos to the captain for his honesty! Another cruise ship was docked beside us, and we spoke to some passengers who were told there was a medical emergency. (not so) Shows were rarely full, however we could not do the escape room because it was booked solid, and we really wanted to do it. Debarking was also smooth - no crowds to speak of - and the worst was trying to find the exit out of the parking ramp! I too have spent HOURS waiting in line to disembark (Carnival in Tampa) We are already talking about our next trip! Read Less
3 Helpful Votes
Sail Date: November 2018
Everyone chooses this ship because they want to see Havana. It's a very popular itinerary so like many others--by the time we booked only oceanview cabins were available. The cabin was so small that one person had to be on the bed while ... Read More
Everyone chooses this ship because they want to see Havana. It's a very popular itinerary so like many others--by the time we booked only oceanview cabins were available. The cabin was so small that one person had to be on the bed while the other person walked down the narrow aisle to the desk and bathrooms. The bed was basically boxed in on 3 sides and if you aren't capable of climbing over your bed partner--then don't book on this ship. Did I say that the cabin was small--I think the smallest in over 25 cruises we've been on. And besides being small there was literally no drawer space. Everything had to either be hung up on the 8 hangers allotted to you--jeans, sweaters, bathing suits--everything. There were 4 small draws for underwear, socks, etc. We easily made friends with our neighbors on deck 7 because EVERYONE kept on commenting to one another: I can't believe how small our room is. Embarkation was remarkable for the long lines--maybe because of the added complication of Cuba visas. I don't usually go on Royal Caribbean--but I do go on other "value" cruise lines and I was continuously amazed by how much the line has cut back on and how much they try to nickel and dime you. No beach/pool towels in the room and everytime you got one of their thin beachtowels you had to scan your room key. Do people actually take those towels? There was room service--and a surcharge for everything except continental breakfast. The only place I could think of to even put a tray was on top of the toilet--(did I mention that the room was really small?) so we didn't try room service. Drinks were outrageously priced. After ordering our first drink and seeing the bill everyone said that there would be no more drinking on this cruise. Single shot drinks were $16 + service charges that brought the price up close to $18.00. (On day 3 of the cruise--suddenly there were drink offers--5 drinks for $35.00--I guess everyone else had curtailed their drinking also.) There were no cholocates on the pillow--no fruit available for the room. No free drinks in the casino even when betting $50-$100 per hand in BlackJack. No robe in the room. No surf and turf served on formal night (unless of course you wanted to pay a surcharge.) I had never before been on a cruise ship where lobster wasn't served on formal night at no charge. This was a very loud cruise--loud music blaring at the pool most of the time--and the pools were crowded, crowded, crowded. As were the elevators. Almost impossible to even get on the elevators except at off times. Come to think of it the only thing that wasn't loud was the sound on the football games shown on the Lido--they were muted so that loud music could be played. We ended up retreating to our small room to watch football or to the schooner bar which was overflowing with people. The waiters were very attentive and polite. Just got really tired of listening to speeches on the last day at dinner about how talented the chefs were and how we should rate everyone so highly. Just let us eat dinner please--it was only a 4 day cruise and the food was OK, not great. 50% of the menu was the same every night. Nothing special. I didn't like that "superior food" was available for an extra charge. Would have been uncomfortable eating "better" food than my tablemates. Cuba--everyone should go. But be prepared for lines getting off the ship and lines getting back on the ship. There's also a line for money changing. Don't stamp "Trump lives here" on $20.00 bills because the Cubans won't take that money. Seriously--someone in our party did that. More practically--make sure that your $20.00 bills looked normal--some had a green line across the bill and the Cubans wouldn't take those either. I forgot my voucher on the ship for a 3rd party tour and couldn't get on and off the ship in an hour, so I missed my tour. I did feel that the cruise director prepared us well for what to expect in Cuba--very good cruise director. I really liked the fact that this ship was a beautiful promenade that goes completely around the ship. Not sure why--but they turned off the lights on the promenade by 7-8PM and it was pitch black walking at the front of the ship. I thought that walking in a pitch black area was dangerous. Due to the fact that this was a 4 day cruise--there were a fair share of drunk folks on the cruise. My imagination was concerned that one of them was going to trip and fall overboard, or climb up on the dark guardrail and fall overboard or alternatively pitch someone over. And--did I mention that our stateroom should have been more aptly called a statecloset. Boy was it small. Almost hate to mention it --but maybe you can take advantage of the following until the cruise line reads this. In Havana you can buy liquor like rum and bring it back on the ship without it being confiscated. Read Less
2 Helpful Votes
Sail Date: November 2018
I was really looking forward to our Thanksgiving weekend cruise. Having been a loyal Carnival cruiser, we decided to switch it up and go with a smaller Royal ship. Big mistake! We are FREQUENT cruisers and have been on 25+ cruises so I ... Read More
I was really looking forward to our Thanksgiving weekend cruise. Having been a loyal Carnival cruiser, we decided to switch it up and go with a smaller Royal ship. Big mistake! We are FREQUENT cruisers and have been on 25+ cruises so I know my way around a ship. This was by far the WORST. Everything from the cabin to the service was a disaster, and most of the food was dangerously under-cooked or inedible. The entertainment was barely noticeable and everyone seemed miserable working there-no smiling faces at all. The cruise director was barely visible and the staff was unorganized at best. The activities on the ship consisted of bingo and karaoke and that's about it really. The ship's photographers actually took many pictures of us where we had our eyes closed! The waiters forgot what we ordered and then said our desserts were coming even though we hadn't ordered any. Fake seafood in the ceviche---COME ON!!!! Lasagna tasted like it had some type of meat paste and like it came from a can of Chef Boyardee. Ports of call in the Bahamas were good, but there were no announcements that we heard as to when we could actually get off the ship. When diembarking there was no one to assist guests with where they were going and many people were confused. This is a real Skipper Gilligan! Read Less
3 Helpful Votes
Sail Date: November 2018
We wanted to take a family vacation with an option for character breakfasts and activities that cater to our three year old. I was really looking forward to three days of not thinking about activities and entertaining, while enjoying my ... Read More
We wanted to take a family vacation with an option for character breakfasts and activities that cater to our three year old. I was really looking forward to three days of not thinking about activities and entertaining, while enjoying my family. We booked the Mariner of the Seas over a year ago after confirming with THREE RC agents that there will be Dreamworks characters on the ship, along with breakfast, parade, etc. After all, their website advertised the dreamworks experience with no indication that this may change. After we payed our deposit with this promise (literally had the agent promise….otherwise I would have booked a vacation in Orlando), I got a notice that the Mariner will no longer be offering the Dreamworks experience and the ship will be renovated to cater to the millennial crowd-complete with a surfing simulator, monster water slides, and a tiki bar. So basically they were taking away everything that got us to sign onto the trip and replacing it with nothing that was age-appropriate for either my three year old or us 40 year old non-millenials. Knowing that this is going to turn into a trip where I am now going to have to get creative with entertain activities (like I do every day at home…looking for a break to just have fun w the fam!), we tried to cancel. RC refused to refund our deposit because according to the fine print they can change anything they want at any time. As a consolation, they offered an octopus stuffed animal for my daughter which boldly advertises their logo and one dinner at a specialty restaurant. I requested the most kid-friendly at the earliest available time, and was given Chops (most upscale) at 7:30 PM (30 min before bedtime). The icing on the cake was months later I got another email letting me know that babysitting services I was told would be available for when my daughter goes to sleep were discontinued.. The corporate office suggested we “throw” our daughter in their child-care on the ship, not quite understanding that we actually wanted to spend our time with our daughter. We were promised that there would be family storytime (nope). We were promised that our daughter would be able to ice skate (started at 8 PM…bedtime). We were promised waterslides (my daughter was too little for the waterslides). Laser tag was not even an option for her. The climbing wall and VR were a tease for her. On the last day, the schedule said there would be a kid’s movie by the pool-we cut our visit to Nassau short to make it to the movie that never happened even though it was on the schedule. Instead, they showed a video about extreme sports. There were three 30-minute family activities a day, one of which started at 8:30 PM, and many of which were not age-appropriate. They said we can enjoy the pool, and I explained that we have a pool in our backyard..thats not a big deal to us. I was assured this trip would be just as fun and mindless with tons of things for us to do as a family. It was not at all what I signed up for. Total bait and switch. The cruise itself was well-run and the staff were perfect. No doubt this is a great trip for pre-teens, teenagers, or young adults. It us not the ship for a three year old. The announcements at 10 PM reviewing all of the evening activities woke her up every night. The child care appeared to be clean and the staff was super-nice, however if I was going to go on a vacation to be without my child, I would leave her with grandma! We wanted a trip with Dreamworks experience as advertised and by their staff (we did not use an outside travel agent). Although I have been cruising with RCCL since I was 14 years old (and hoping to continue the family tradition of RCCL family cruises), I do not see myself patronizing their company in the future with the way this was handled. There are too many vacation companies that would have handled this in a more honorable way. We are truly disappointed that we were sold a trip that was not what we experienced and will be dealing with more honest companies in the future. I have such a sour taste in my mouth with RCCL after the way they handled this. They lied to us…oh but there is the fine print so its ok… Read Less
Sail Date: November 2018
We chose this cruise because Baltimore was within driving distance. It was our first cruise. People said that the food would be great but....it wasn't. We typically eat at fine restaurants and so we were prepared to see similar ... Read More
We chose this cruise because Baltimore was within driving distance. It was our first cruise. People said that the food would be great but....it wasn't. We typically eat at fine restaurants and so we were prepared to see similar fare. Not even close. The Windjammer Buffet was a feeding frenzy with people acting like they never saw food before. It quickly looked like a feeding trough for barnyard animals. The Windjammer desserts looked amazing but they had no taste. The MDR service was great however the food and menu choices weren't very special. The menu got worse as the week progressed. I'm thinking of one of the last nights there was an appetizer: "Chilled Strawberry soup with Mint foam" The last few days seemed like they were trying to get rid of leftovers. I'm thinking of the Smoked Salmon cut up and scrambled in with eggs. Our cabin steward, Joseph, was the best part of our trip. He kept everything clean and orderly. Many other floors had a sewage smell but ours was kept odor free. There were some warm days however, the wind and rain kept us from enjoying the outside pool and the one day we could...some kid pooped in the pool and they closed it until the next day. (at sea, they dumped it and refilled it) The Adults Only Solarium permitted children during certain times because of the weather however, The Solarium resembled a nursing home by 10 am everyday. There were scooters, walkers, and canes. Older guests took up all the indoor poolside seating most laying there fully clothed, asleep, not even using the pool. The one man was so slack-jawed, I wondered if he might be deceased. The outer seating was filled with older guests playing cards, dominoes, scrabble and the like. The older guests never left. They would sit, sleep etc until it was time to eat again. Some people were cruising back-to-back-to-back. One lady said she'd be there for another 115 days! We only get one vacation a year. The full-time cruisers could not care less. This was their cruise ship and we were the interlopers. The Charleston Historical tour was great and very informative. The RCI provided tour guides in Miami were not the best. We felt man handled as we were quickly forced onto a double decked bus. I was concerned that we were being kidnapped. We didn't go to Cococay. We didn't even know this was a possibility. We had our most special excursions planned for that port. It didn't ruined our time together but I was devastated. This was a special day planned especially for my husband. Excursions were reimbursed but we took the whole cruise without ever getting to see a beach. We may try cruising again but not on this ship. Read Less
Sail Date: November 2018
Like many mid-Atlantic cruisers, we booked the Grandeur out of Baltimore because it sailed from Baltimore! For a Thanksgiving holiday cruise, it was also relatively inexpensive, even for our junior suite. We also love the smaller ships. ... Read More
Like many mid-Atlantic cruisers, we booked the Grandeur out of Baltimore because it sailed from Baltimore! For a Thanksgiving holiday cruise, it was also relatively inexpensive, even for our junior suite. We also love the smaller ships. Parking was a bit high at $15/day, but oh so convenient. Embarkation at 12:30 pm was a breeze (because we had priority boarding) and debarkation was a bit slow with long lines going down the ramp from the ship. Let’s start with some good. Our cabin was quite good. We had plenty of storage, a nice balcony, a good sized bathroom with a full tub, and one of the best cabin stewards we’d had on any ship. Mark went above and beyond to ensure we were comfortable in our cabin and had everything we needed. We were on deck 8, and sometimes late at night or early morning we heard them arranging the deck chairs on the deck above ours. It never stopped us from falling asleep nor did the noise wake us up. The only negative of our cabin (which had nothing to do with the cabin itself) was the lack of room service! Room service was available for breakfast only, and the only FREE room service breakfast was simple continental fare. Anything else was extra. Speaking of breakfast, it was a challenge in both the Windjammer café and the Main Dining Room (MDR). If you bothered to go to the MDR (where the breakfast menu did not change once in 11 days), once you were seated and ordered your breakfast, the wait was usually around 30 minutes, more if you ordered eggs benedict. And it was lukewarm at best. In the Windjammer, by the time you waited at each station to get what you wanted, and then struggled to find a seat at a table, your hot food was cold. I saw wait staff carrying trays of drinks, but not once did anyone of them offer to get me juice or coffee. If you got up to get your own, you were at risk of your food disappearing and someone else taking your seat. Suite guests (not junior suite guests) were able to get breakfast in one of the specialty restaurants, but the menu was still the same. The advantage was that you were seated right away and your breakfast was cooked there and delivered to you hot. We opted not to try any of the specialty restaurants. We ate all our dinners in the main dining room. Service was good; we had an especially attentive head waiter. Our tablemates were a hoot and we enjoyed their company! I would say the food was average for cruise lines. I did have duck l’orange one night which was excellent. My husband said the prime rib was good, also. The night they served the petite lobster tails, I ate three! There were some nights, however, where I found none of the menu choices particularly appealing or tasty. I love ice cream for dessert, but the only options for 11 nights were vanilla, chocolate and strawberry. Even during the day, unless you wanted to pay extra at Ben & Jerry’s, your only ice cream option was self-serve, soft-serve vanilla, chocolate, or v-c twist cones. There were plusses and minuses to the on-board entertainment. The production and headliner shows in the main theatre were quite good. As long as they had two of those shows each night (for late and early seating diners), you were likely to get a seat. The cruise director opened each show and he was delightful. A unique highlight for us was watching the very animated sign language interpreter. I don’t know if she was a cruise employee or not, but she was a show unto herself! The nights where there was only one show for all guests, the 800 person capacity theatre could not handle 2000+ guests. Entertainment after 9:30 was sparse; not because there was none, but because most of it was held in the Centrum atrium where seating capacity around the dance floor maybe accommodated about 40 guests. There was a bit more seating further away, and while you could hear, you could not see. Or you could hear and see if you were standing on the decks above overlooking the atrium, but you could not participate. There were standard fair activities during the day: Trivia, bingo, pool games, art auctions, “free” seminars in the spa, casino jackpots, and shopping. I suppose this is no different than on any other cruise ship, but we were able to price their 75% off designer watch for considerably less on the internet. The same was true for some of the jewelry and watch stores in Nassau. On cooler days the solarium was great. On the downside, on those cool and windy days, kids were allowed. Seating in the solarium was at a premium. Despite signs stating that reserving chairs was not allowed, people still reserved chairs unchallenged. I’d advise anyone who wanted a lounge chair to get there early and put your towel down. Speaking of towels, this was the first ship I’d ever been on where you had to show your key pass to get towels. If you did not return a towel, you would be charged $25.00 each!! A word about the spa. On a port day, my husband and I both booked advertised specials -- a combo massage and facial. The treatment room I was given was so cold, that I cancelled my appointment. There was no way I could stay there unclothed for any length of time. Lastly a word about our ports of call. For us, they were ideal. We were able to visit old college friends in Charleston, a beautiful southern city; tour the Kennedy Space Center in Cape Canaveral (we took the ship’s shuttle and unguided tour which worked fine for us); and spend the day with our family who met us in Miami. We window-shopped in Nassau. (Okay, I did buy one or two trinkets for myself.) Unfortunately, windy conditions did not allow us to visit Coco Cay. It might have been nice even just to sail around in warmer waters for a day instead of sailing back north right away, but I’m sure there were reasons for those decisions. We love cruising, and booked two future cruises while onboard, but not on the Grandeur and not with Royal Caribbean. We booked on Celebrity, one of our more favored cruise lines. Read Less
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