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2 Helpful Votes
Sail Date: October 2018
Pretty bad experience on this cruise.... Firstly the ship is pretty small, and a little dated. Ok where do i start, we were not treated well at all by our stateroom person, he was not ever polite, never greeted us period, and only said ... Read More
Pretty bad experience on this cruise.... Firstly the ship is pretty small, and a little dated. Ok where do i start, we were not treated well at all by our stateroom person, he was not ever polite, never greeted us period, and only said good morning to us last morning as we were leaving after i had conversation with him prior day about his lack of manners. The internet which is called "voom" is no such thing, we paid $15.99 a day for 4 days for what was sporadic internet with no ability to post any pictures or messages that took hours to upload, and my whatsapp which is only way to keep in touch with family would take an hour at a time to post message, when i complained their only solution was i should upgrade to $19.99 a day for better internet, huh? Its $4.00 a day on carnival and you cant provide quality for $15.99? I hate being nicke and dimed! So second morning we went for breakfast in dining room, we had shared table with 3 other couples, waiter recommended omelette with everything so we all agreed although some ordered preparedness different as well as varied sides, the waiter came back with 5 plates, not mine, and placed every plate with wrong person, then asked me what i ordered... Smh... Brought mine 5 minutes later, and after two bites i noticed long hair underneath my omelette and got nauseous immediately! I complained and got up right away to leave, manager was also upset and asked us to return that night for complimentary champagne, which we did but didnt return to eat there again, ate on deck 9 rest of cruise. Ok biggest disappointment was we booked cruise for rccl's private island cococay, that was the draw, we hurried off second day to get to island, we took the shuttle, and proceeded to beach, looking forward to long day of beach and bbq on beach, music, fun, etc, but after only 30 minutes we were forced out of water and told to leave island forced to leave like prisoners, that captain deemed water to rocky, i believe there were only 3 shuttles that made it on actually before having to leave, this same thing happened to us in january 2017 on majesty of the seas but we were not even allowed off on that trip, so we were pretty bummed, the captain thought it was good idea to head to nassau immediately, which was supposed to be 3rd day itinerary, we arrived at night in nassau, we did not get off as it was nighttime in nassau and its already pretty seedy during daytime, being hassled to braid hair or buy drugs. The entire trip was rocky, my wife got seasick on two of 4 days, i called rccl the day after i arrived back and complained, they said they would do investigation and get back to me in 3-5 days, its 8 days later and havent heard a word from them, prior to this cruise i had that royal would be my from now on preferred cruise line, we've done 12 cruises in last 3 years, on troyal, carnival, and norwegian, had great cruise oct 2017 on royal, but this one was horrible, not traveling on enchantment of the seas again, and think i'll give another spin on carnival next cruise! Read Less
2 Helpful Votes
Sail Date: October 2018
I chose the cruise because I needed the points to advance to diamond. Overall the crew was very friendly and most helpful, especially my room stewardess, Carole. I did notice that the furniture in my cabin and in the public spaces ... Read More
I chose the cruise because I needed the points to advance to diamond. Overall the crew was very friendly and most helpful, especially my room stewardess, Carole. I did notice that the furniture in my cabin and in the public spaces looked worn, tired. I really think a refurbishment is in order. Our stay at Coco Cay was cut short (correctly) due to heavy ground swells that would have made tendering dangerous. The Captain made the right choice. we went right to Nassau and had an overnight. I highly recommend the All Access Tour. Well worth the cost. Areas included the engine control room and the bridge. A bit of walking and some stairs to climb but overall worth it. Pictures were allowed but not video and security was with us for the engine/bridge areas. The biggest negative (and it is the same with all cruise ships) is the cost of WiFi. To me it is a rip off. I suggest you contact your carrier (ATT, Verizon, etc.) to see what packages they might have to offer. Read Less
2 Helpful Votes
Sail Date: October 2018
This was going to be a restful, relaxing birthday cruise. I sailed with my adult son. I am a D+ and he is a D. We both sailed in our own owners suite. I'm just giving status to advise how to not treat loyal members, willing to spend ... Read More
This was going to be a restful, relaxing birthday cruise. I sailed with my adult son. I am a D+ and he is a D. We both sailed in our own owners suite. I'm just giving status to advise how to not treat loyal members, willing to spend money. Arrived at port by 10:30. Embarkation was quick, we were on the ship by 11:00. On the first day, I think that the Windjammer should be opened earlier. Even though we had access to the ship first, we still had to wait while a half hour's more checked in passengers came on board and crowded the opening. Bad mistake to walk around the ship before getting lunch, by the time we got into the WJ, it was overcrowded with another back up at the sinks. If they want everyone to wash hands, please have soap and 100% operating sinks. It seemed that only 50% at best were working. At that rate, only about 50% were washing hands. I witnessed people go to a non operating sink, and just walk in without hand sanitizer or a wash. At this point, we decided to eat at Jamie's to avoid the crowd. We were told 3 times that this was a fee restaurant. Yes, I understood the 1st time, are you trying to discourage anyone one from coming in? Appetizers were good, mains not so good. The lasagna I ordered was burned, and the pasta ordered by my son was lacking. The service was not good. There were only 3 tables full of guests, why did foot sit in the pass through while the waiter kept taking off is beyond me. I'm glad it was lunch, because I wouldn't have wanted to pay the full amount. The rooms were ready at this time, and we went up to and went up to 1328 and 1330. We met our room steward who called my son by his name and me mama. Kind of cute, kind of not. The rooms were clean, and he was attentive, however he was late on getting our rooms cleaned. We decided to wait for our luggage before going to the drill. It didn't come so we went to the drill (1328 is outside and 1330 is in the MDR). After the drill, there was still no luggage. We told the room steward, and he said he would go look. Off we went to the lounges. We went into the Diamond Lounge first. The concierge did not acknowledge us when we entered even though she was not speaking with anyone. A brief hello would have been nice. It was overcrowded and seemed to be full of snotty people. I don't care how many cruises you have. We quickly turned around and headed to the suite lounge. Wilfredo was very welcoming when we walked in and it seemed to be a decent atmosphere. We found our place for the 4 nights. Okay, still no luggage at 7:30. Went to the room steward again. He thought we had gotten it - no, he told us earlier that only he would bring it in the rooms. He left. Someone called us 15 mins later and asked for a description. We gave it to him and we had our luggage at 8:00. They told us that the luggage went to security for screening (I have a CPAP, my son had nothing out of the ordinary) and were told the luggage tags "fell off". I think the tags were pulled off and that was used as an excuse. This was not priority luggage service. We had an early morning and we went our separate ways. I filled out the breakfast menu for 8-8:30 the next morning. I was sound asleep when I received a phone call asking me if breakfast could be delivered early because they were busy. Sure let me be inconvenienced for your convenience. What if I had said no, would the tray have sat for a half hour? This was really poor customer service, waking up a guest to bring food. The call came in at 7:20 and the food came 2 mins later. This day was Nassau. We never got off of the ship. Just hung out with my son and did some exploring. Since it was my birthday, we had reservations at Chops. There is no ambiance. The décor is industrial. My son and I both ordered the ribeye and were very disappointed in the quality. Very tough and chewy. The sides were okay. I noticed on the stainless steel wall, that there were handprints and could use a good cleaning. I did see some swipe marks at someone's attempt at cleaning, but it was still kind of gross. There was nothing special about Chops, at least put on a tablecloth. The service was slow and the waiter was not very attentive. The next day was Coco Cay. We decided that we would get off of the ship and have a beach day. Since we were told that we could have access to the area of the cabins, we thought we would go hang out there. We checked in and were given arm bands. There were many chaises laid out with no umbrellas. We decided to sit in the eating area since there were tables and umbrellas. The check in lady told me that we could only sit in the chairs under full sun. I asked about umbrellas and was told that the umbrellas don't get brought to this area. My son did not hear the conversation and was sitting at a table. She yelled at him to leave that area. Not very pleasant and very unprofessional to yell at a guest. This ruined the beach day for us so we returned to the ship. Food in the windjammer was not very appetizing. On the day of Coco Cay, the carving station had a brisket. No, it was not like any brisket I ever had, it was awful. We had dinner at Izumi that night. Yay, finally a great meal. Our chef Kevin was great and we had a wonderful time with our table mates. I would definitely recommend this. The hibachi food was good as well as their sushi. The last day was a sea day. We decided to go to Playmakers for lunch. It was okay. The chicken sandwich was made with frozen tenders and had a weird texture. The fries are made with parmesan cheese. They were light and crispy, but not to my taste with the cheese. The buffalo shrimp is great. Maybe if I had ordered a burger, I would have had a better experience. The casino got my money. I am an ex-smoker and was not bothered by the smoke. But I heard people complaining. It may seem like I had a lot of complaints - I did! This is not the ship that I was on in 2008. Costs are being cut for cheaper quality food products, less crew to work the ship and it shows with an overall feeling of low morale. Yes, shame on your Royal Caribbean for putting the bottom line above the quality of product and the way you are treating your suite/loyal guests. Read Less
3 Helpful Votes
Sail Date: October 2018
This has always been a great ship it is just very tired. It just came out of a multi-week dry dock for the new Amped upgrades. However a number of things were skipped which really shouldn't be. It is very easy to tell what was upgraded ... Read More
This has always been a great ship it is just very tired. It just came out of a multi-week dry dock for the new Amped upgrades. However a number of things were skipped which really shouldn't be. It is very easy to tell what was upgraded but also very easy to see what wasn't and really should have. Updated: New dinning room, everything is fresh and new and very white. However this seems to have been done to add in as many as 50% more tables making it difficult to even move and dramatically downgrade the service. To make up for increasing the tables while reducing the staff they stopped bringing bread to your table, instead opting for a bread basket on every table. The are spread so thin, that I was never introduced to the waiter or assistant waiter, or really anyone. We only saw one person and his name didn't match either on the card on our table. The food was below the typically royal standards, and we were never once checked on in the main dining room. Splurged for the steamed lobster and got it baked, I made due with what I had though. The portions seem to have actually shrunk so we each ordered multiple entrees and were still hungry. There are no more formal nights instead replaced with a dress your best night, basically removing the lobster night as well. The interactive TVs outside the main dinning room have been repurposed to be the same as those by the elevators. Meaning you can no longer see the entire trips menu from the TVs only from the new iPhone / Android app (which feels very beta if not Alpha, and doesn't have half of the functionality in the Royal IQ app, that is later in the review. The Star Lounge: This under used lounge got the same white makeover as the dinning. It all bright and fresh. It is primarily a multi-function room at this point but isn't well suited for any of its functions. It is used for some the Karaoke, which is the best use of it other than as a night club to replace the one taken over by Izumi; but it isn't used for that all of the big night activities are up on deck 14 in the jazz club / Viking crown lounge. This is also used as the bingo hall as on many ships, though most move to the theatre for the win a cruise bingo, though we played all bingo games in this room. The staff didn't seem all that interested in bingo repeatedly opting for the more expensive per game single game bingo (biggest package is $38 including a $3 ink dauber, 24 computer cards, 6 paper cards, and 2 crack it aka pull tab strips) for a cover all. With over a hundred people in the room the prize was $300 and there were multiple winners. The final win a cruise bingo was three games, for $72 including the dauber, but if you bring back one from a previous game on the same cruise they discount the $3 for the dauber. The largest $72 ($69+dauber) package is 36 digital cards per game on the tablet, and 6 on paper with 2 crack-it strips. They also offered if you buy 4 crack-it strips for $5 each ($20 total) you also get another 6 cards for the final win a cruise bingo game, but only for that game. The bingo tablets have also been upgraded, though they no longer have a kick stand making it difficult to see while daubing your paper cards and taking up a lot of room on the very tiny cocktail tables from the lounge (another reason why this room isn't good for bingo). Another reason is its multi-purpose is it is also sometimes used for the art auction, so the art for at least one of our games filled the room taking away needed seating and blocking sight lines to the stage. I also am not a fan of using a computer that knows the numbers on every card to choose the bingo ball numbers instead of drawing physical balls like they used to. Thankfully for this cruise there was no major jackpot that could span multiple games. If there has been a limit on balls to win the jackpot I would have not even bothered playing know the computer could rig the game. Though the prizes were a really low percentage of the money took in from card sales. As previously stated this room is used for some but not all of the art auctions, the remainder of the art auctions are in the open outside the ice rink, aka studio-b in the art gallery. Personally considering how much of the ship was over looked from this drydock I would have skipped this one in favor of much needed other improvements. Escape room: This has replaced the chapel on deck 15, not fun to get to as there is only one bank of elevators that go to 13 and 14, and two of these were down for upgrades that frankly should have been done in dry dock, more to follow on that. The escaper room was fun and challenging, though it is only a 50 minute escape room instead of the more standard 60 minutes, basically less puzzles. This room is visually a clone of the room on the Independence of the Seas but I am told the puzzles are different (can't confirm this). It is fully automated with the exception of a lot of key based locks, basically a lot less automated than that of the room on the Harmony of the Seas but less that can break down or malfunction. I really enjoyed the room and it is visually stunning though the stairs they took us up and are intended for the escape room are not the set with chair lift, so not sure if those who need assistance are able to participate or if they would just bring you up the starboard stairs. We were told that we were that fastest time since the room had been tweaked recently. The room doesn't seem worth the million dollars they spent on the Harmony room, then again neither does the one on the Harmony. There are symbols on the wall that make up part of the puzzle and they several of which were falling off the walls (the room is less than 6 months old). Our game had also been rescheduled last minute due to not enough people (though I have done games all around the country with only 2 people before and succeeded). Still fun and worth checking out. Cheaper than I normally pay on land but considering I already paid for the cruise and the harmony used to be even cheaper i was disappointed but not surprised by the $20 per person price tag. Considering this is being run by the cruise directors staff, it shouldnt need an expensive charge per person or a minimum number of people. Sky Pad: This looked like a lot of fun, but never got to try it. This is a trampoline, with bungee cords and a vr headset, which appeared to be cellphone powered. However being at the top of the ship in in a giant glowing soccer ball with holes cut in it this was closed every time it was too windy or it rained, which happens a lot in the Bahamas. This doesn't need to be outside and the openings in the soccer ball shape could be filled with plexiglass or something similar to protect it from the weather. It is also ironically next to the flow rider and water slides, though you need to be dry to do it. This also requires you to wear an extra wrist band in addition to one for your wavers so they can write information on it what counter weight to add to you based on the scale they have you stand on. Sky Climber, this is a cute climbing area for kids, though big enough for adults that may need to go in after them and get them out. There are also several hammocks which were alright but nothing special. Mariner Dunes mini-golf. This looks like a beautiful course, though oddly is forward on the ship with no elevator access. You need to take the elevators to deck 12 then take outside stairs to deck 13. There are also some lounge chairs and a couple of rain shower things next to it, that frankly could have allowed for an 18 hole course instead of a 9. The layout is rather odd with a lot of wasted space. Though more importantly with Royal Caribbean’s standard foam golf balls this game is basically impossible to play while the ship is moving. Being forward on the ship means there is enough wind to blow your ball across multiple holes (I personally experienced this). There also aren't any floor or street/pole lights around the course making it difficult to play after dark except only for the most determined. There are some lights around the edge of the deck but they only light up part of a couple holes. Fun course either way, but only playable while docked in port and there is low wind. Laser Tag: They gave it this foolish them and back story but it is just normal laser tag. They have this big inflatable bouncy castle type of arena they deploy in the studio-b ice rink. Which is fine, but it means less days for ice shows and free skating. The system is kind of clunky and one of our guns malfunctioned during a game but it was blown off by the staff as my brother just being a bad player. This entire activity was just poorly organized. Sometimes they would prep the next group while one was playing but others they would just let you sit there causing as much as a 20+ minute delay between 7 minute games. In general it is a lot of fun, though the automated announcer voice kept saying which team was in the lead the tv monitors (the only thing you can really see while waiting) stay locked on the previous games scores until the game ends (very annoying and reminds me of laser tag systems from over 10 years ago were you needed to shoot something to download your score, thankfully we didn't need to do that). The theme to the laser tag and lack of bases means you can only play one basic game with 2 to 4 teams. The teams are chosen at supposedly random though after multiple games were never even, one team always had several players less than another and once with few players we had four teams, mine was two people with the largest team having 5 people. In short laser tag is always fun especially when free though could be executed better. I am actually surprised you cant reserve the arena like you can the flow rider. Playmakers sports bar and arcade: I was really looking forward to this one as I love chicken wings, and while they are an extra charge it isn't that expensive, though cheaper to order the same wings from room service. Sadly when this was installed on the ship the number of flavors available through room service were decreased to match playmakers. This is annoying because they only have BBQ and three levels of buffalo. I would have liked a teriyaki or Thai sweet chili sauce, which ironically both sauces can be found one floor down in Izumi (literally right below Playmakers). Over all I was kind of disappointed with Playmakers. The food was decent and service was alright. The place just seemed half done and poorly planned. There are a lot of TVs but typically set to only two channels. The pool table and arcade games feel like they were bought from an old bars going out of business sale over a decade ago. The pool table is not a nice self balancing one like on the Quantum class ships, it is instead a 5-6' used coin operated table rigged to be free. The lights above the table aren't aligned with the center as if the two groups installing them didn't communicate. This means the lights hang over one side and the corner, making them easy to hit your head on. There is not bridge available but the table is so tiny you dont need one from anywhere. The cues are cheap and wont take the chalk very well. And the balls tend to move with the ship or for us when the tide came in at Nassau and the entire ship was tilled for several hours due to a poorly planned job of tying the ship up to the dock. The foosball table was nice and looked new with lots of annoyingly bright lights that flash in your eyes when someone gets a goal. The score boards only show one teams score per side and the ball number which was confusing at first. This is also not self leveling for when at sea and is completely sealed and automated so you can't loose the ball. Though the previous coin op slot wasn't closed well with wires hanging out. There were only a couple other video games and sadly no pinball. The Big Game Hunter was malfunctioning with a scrolling screen the entire cruise. That left a multi game system with a couple classics like galiga and digdug. It is two player but it is turn based, nothing that lets two people play at the same time. There is also a Golden Tee game which was fun and they were all free but there was a lot of empty space as if they intended to add more. There was also an open panel missing its cover on the wall which appeared to be access to the video systems for the bar. That was kind of it, though due to the limited food options on the ship and the dog house closing before dinner for the night it is good for snacks or even a pub meal. Izumi: Not much to say here as it is on many ships. The service and food were good. Annoyingly this ship changed it from a seating fee to an a la cart menu (sort of). They charge $39 for hibachi for a single protein or $45 for two. The Menu provides specific combos but they let you mix and match any two. There was nothing on the menu about getting three but they allowed us for an ever changing free (it went from $10 to $12 to ultimately $8, though the price difference for the second protein is only $6). This was by far the best meal we had on the ship though my brother couldn't get lemonade like you can at the other two specialty restaurants on deck 11 but then those are next to the wind jammer. There is another bamboo bar which looked interesting but I never saw anyone in it. It had a couple small plates on the menu in addition to specialty drinks. Stateroom TVs and App. The tv service has been "upgraded" (air quotes). They basically removed the interactive tv function and give you the standard Samsung remote. This is because the old system was slow and instead pushes you to use the new Royal Caribbean app. The problem is the apps like the new website really aren't ready for prime time. They feel unstable at best. I used an iPad Mini for the app and it would crash. It also would inconsistently pull up information and randomly hang. For instance I would try to look at a menu but the menu buttons wouldn't appear, so I would back out and go back in and they would appear and the menu would work for a while though not fun to view the pdf menu on the small screen. You login to the app via your standard login for the royal Caribbean site. This means you can only see your folio and logging out to change users is annoying and a lot of clicks. The other fun part of this "upgrade" is the tv channels. They are no longer the standard channels 2 thru 38. They are now 13-1 through 22-3. Though the channel list which is still a channel on the tv instead of printed out like land hotels are still using the old numbers instead each of the new channel numbers have been labeled with the old channel numbers. Basically channel 15-2 is labeled as channel 6 type thing. You can see this by hitting the channel guide button on the remote but it is just a list of real to take channel numbers kind of like if you re-label your HDMI input to Cable, it is still HDMI 1 just with a label. The headache is the old channels are still programmed into the tv so a lot of channels with static. Now the old and tired. The elevators are the most annoying. They didn't bother to update them in drydock instead leaving them to be updated at sea. This means two elevators at a time will be down until they finish. Each pair from what I understand takes several weeks. Ours were two of the four total elevators going to decks 13 and 14. Now as this ship no longer has a night club many activities required you go head to deck 14. Also the new updated elevators don't communicate to the old ones. So, in areas like the forward elevators which are in groups of three. Two are updated and one hasn't been requiring you to hit both buttons on each side of the hall way. Otherwise the button will only call the elevators on their related side. The elevators on a cruise ship are slow and annoying to begin with. Having them sub-divided by buttons or having two less are both bad ideas. This really should have been done in drydock. The new elevators change from the old black backlit buttons to the newer silver buttons with blue lit numbers. They also talk telling you the floor and if the doors are opening and closing, which is fine until you have one stopping on every single deck then ti gets really really annoying. They also have an LCD display in the car with stuff for the day but it never changed. One of the starboard side aft elevators was actually advertising a welcome aboard party for the Allure of the Seas. My other big issue was with the bathrooms. None of them were updated. They are old and tired. Most of the chrome as rubbed off the fixtures showing the white or black plastic underneath. Some of the sinks don't work. many soap dispensers don't work instead replacing them with new ones stuck to the mirrors instead of fixing the built in ones. The only semi-modern upgrade to them are the dyson air blade hand dryers though paper is still available. These are also not cleaned enough as every mens room had puddles. Though the falling apart door openers/closers with open panels and the damaged decorative door designs in the casino were just funny. The bathroom in my stateroom was alright though definitely a lot of wear. Lots of places for bacteria to hide in the damaged wood around the mirror. Bars, the bars I guess have upgrade soda guns that appearently haven't worked in months forcing the them to use warmed bottled soda. For someone who doesn't like ice in his soda this is annoying. They also added the freestyle machines which is the only place to get a soda late at night which means carrying around the cup as why would you be able to use your seapass to unlock the machine and use provided cups, that makes too much sense. I ended up losing my cup to crew members who snagged it as soon as I walked away from the craps table (Twice, and it took me almost a full day to get a replacement). From what I was told only three bars had working soda guns. And while the only free style machines that I saw were in the windajmmer that closes and in the middle of the promenade (not very convent especially during parties on the ship). And they were constantly running out of many drinks seemly only be filled once or maybe twice a week? That or everyone likes the same random flavors they would run out of. Casino: The casino was odd, they don't have the machines for a slot tournament. The tabled they used for the blackjack tournament has no sight for the dealer to check for a blackjack. And the poker tournament was repeatedly canceled though when they charge you they can't refund your account instead giving you cash hoping you will use to play the tables. Also it closed earlier than any other ship I have been on. At about 2am with the tables all full and multiple people playing slots they announced they were closing in 30 minutes. Every night it was closed before 3am, if not before 2am. They also close the craps table well before everything else, probably because it requires the most dealers. It was closed before 12:30am one night so I couldn't even play. I played more games and bet more than my brother and he also somehow ended up with more points than me, go figure. Then again cruise ships have always had weird staffing levels and they never really updated our betting amounts so the best way to get points is to play the slot machines unfortunately. Food. The main dining room food I started to address above and really was kind of disappointing. Though the best example I can give is my hot donuts desert was so cold I could have sworn they were refrigerated. My brother had a creme brulee that was super oily and soft. We missed the main dining room by 10 minutes due to trouble getting a cab and the long walk back to the ship and were sent away. We called to complain and were assured they allow people 10-15 minutes past the time and to apologize allowed us to order from the dining room menu for room service. They sent it but it was all gross like it had been sitting out for hours. We also ordered my brother his lemonade and it arrived over an hour after the food. We ordered room service for lunch one day off the room service menu and it was much better. We also ate in Jamie's Italian which I have had on other ships, it was just average. Not really worth it even with the 20% off they gave us for making the reservation on the first day, then again compared to the main dining room I would have preferred Johnny rockets. We ended up speaking the the head of the main dining room and he apologized and asked what he could do for us, but considering it was the last night there wasn't much he could do. We just hope it is better for others next time. Staterooms: The staterooms don't really look to have been touched other than the tv channels. And our room didn't have a coffee table. I don't know if it was just our room or if they removed them in general but it made it more annoying when trying to eat room service and watch a movie. There were really no updates to the room besides a smaller phone which with less buttons to call for various departments. Everything involves calling zero and being transferred. They give you the extension for departments but they dont answer after hours and you need to call the front desk anyways. We had issues with our safe that just needed new batteries but it took multiple calls and finally a straight out insisting they replace the batteries instead of flipping them for the 5th time. New batteries did ultimate fix the issue. We also had AC problems. We kept lowering the thermostat throughout the first day but it never got colder. We ended up calling maintenance who said after checking the temp in the unit itself that it was fine and yet the room was still over 70F. I had him check the room temp and it showed over 21C. I then did some quick math in my head and that is about 70F to which he stated I am drunk. He switched it to F and it showed 71F. He then tried to insist we didn't give it enough time to lower the temp, which we had responded again that we set it to the lowest setting over 5 hours before. He ended up flushing the system and reported he cleared a clog. The room did slowly improve after that. Nothing like being too warm to sleep at 4am. The other disappointing thing was they didn't upgrade the door looks to the proxy card logs. You still need to insert your card, which isn't a big deal but it means you can't get the wrist band instead of pulling your seapass out. Then again, they never worked that well for me on other ships. Over all, I made the best of my vacation because really what other choice do I have. I just hope they fix the remaining issues. And don't skip over the bathrooms and random carpets on their next batch of ships like the Navigator in January. Over all though this upgrade cost over 100m and I am wondering if most of that went to bribes or embezzlement because it certainly didn't go into the ship. In summary, the new features are fun. The re-done lounge and dining room are ok but nothing special, and everything else feels like a downgrade specially where service is involved. Read Less
2 Helpful Votes
Sail Date: September 2018
I don't know if it's the same on all the smaller ships of Royal Caribbean, but the quality of everything is definitely not the same as on their larger ships. Food: the food was not that great at all, it seemed like everything that was ... Read More
I don't know if it's the same on all the smaller ships of Royal Caribbean, but the quality of everything is definitely not the same as on their larger ships. Food: the food was not that great at all, it seemed like everything that was served in the main dinning room (My Fair Lady) was overcooked and lacked in flavor (with the exception of the steak on the last night of the cruise). Even the food in the Chopped Grille was nothing to boast about. Entertainment: The entertainment in the Centorium was okay. The entertainment in the Orpheum was not so great with the exception of the of the entertainer that was there on Wednesday night. Excursions: the beach excursions were great, quite frankly they were the only saving grace of this whole trip! Airport Transfer: We had to buy our airport transfer the day we got to Orlando. Spent 15 minutes just trying to find the Royal Caribbean kiosk so we could purchase the tickets. Embarkation was smooth after that. Disembarkation was a disaster. When we bought our ticket for the return airport transport, we were told that we would be off the ship by 830 and at the airport by 10 am. Needless to say that didn't happen. We had a number 2 tag which meant our group would be called to disembark at 830 am, they didn't call our group until 9 a.m. By the time we got off of the ship and through customs it was 930. We ended up having to spend another $150 to change our flight because there was no way we would make it on time. So instead of getting back home early (3 pm) we spent most of the day at the airport and didn't get home until 9 pm. We definitely will not be sailing on this ship again. Read Less
Sail Date: September 2018
We love to sail Royal Caribbean and this fit into our plans. We had just came off of a Carnival ship the day before we boarded Enchantment OTS. We could not help but to compare the two ships. We loved Enchantment. It is easy to get ... Read More
We love to sail Royal Caribbean and this fit into our plans. We had just came off of a Carnival ship the day before we boarded Enchantment OTS. We could not help but to compare the two ships. We loved Enchantment. It is easy to get around the ship. Show ( we only saw one) was good. Food was excellent in Chops Grill. Food was ok to excellent in the dining room. We preferred breakfast in the Windjammer due to the many choices. Our cabin was 7127, an inside. Nice and cozy. Even though we were midship, we could not hear the music from the centrum in our room. We went to Coco Cay ( Private island of RC) and Nassau. Coco Cay was nice, albeit we were soaked in a rain storm. The snorkeling was good farther out by the life guards. Hubby saw and swam with a sea turtle. Lunch was tasty on the island. Tenders were fast and steady at getting us off and on the ship. Nassau ..we just walked around shopped. We were the only ship in port. We had never seen where there was only one ship in port. Debarkment ( self assist) was a little hairy as the ship could only open one gangway instead of the normal two. The tide in Port Canaveral was high and did not allow the second gangway to be open. We had to snake outside the theater to then come in the theater to walk deck 5 all the way to midship, go down a flight of stairs and then off the ship. It was hot, muggy and a organized mess. If you could not do a set of the stairs then there were 2 elevators to use. Read Less
8 Helpful Votes
Sail Date: September 2018
First & last Cruise! Our experience was so poor 9/24/18 that they offered us a free cruise at the end & we declined! There is not one corner of this ship that is peaceful. Blaring music & shouting announcements in every inch of ... Read More
First & last Cruise! Our experience was so poor 9/24/18 that they offered us a free cruise at the end & we declined! There is not one corner of this ship that is peaceful. Blaring music & shouting announcements in every inch of the ship. Very little control over public smoking, Just passing through the casino or outer decks will make you smell like an ashtray. Excessively loud non essential announcement speakers outside the bedroom early morning & late night with an annoying shouting cruise director. Very loud noisy dirty moldy rooms made it impossible to sleep. The buffet style Windjammer food was extremely poor & dirty. Destination coco cay island was under construction packed & provided very little to see or do. As you would guess every little thing is quite expensive. If you want a loud dirty overcrowded smokey drunken booze cruise this may yet be for you. Read Less
2 Helpful Votes
Sail Date: September 2018
This was the first cruise that I have absolutely no complaints whatsoever. The staff was top notch. The ship was beautiful and clean. The variety of entertainment was exceptional. We had a junior suite and it was so large we didnt know ... Read More
This was the first cruise that I have absolutely no complaints whatsoever. The staff was top notch. The ship was beautiful and clean. The variety of entertainment was exceptional. We had a junior suite and it was so large we didnt know what to do with ourselves. We did a land and sea tour in Nassau that I highly recommend. We just hung at the beach st Coco Cay which I also reccomend. The casino is a little tight as most casinos at sea are. The ice show was fabulous. I was do impressed that they brought in acts from previous years of Americas got Talent. The sky pad area has hammocks and swings and things to climb on which is great for children if all ages. The water slides look crazy, too crazy for me but very impressive. The singers and dancers weren't quite as good as other ships but still enjoyed them. The cruise director is the absolute best. Amazing vacation. Read Less
Sail Date: September 2018
Vacation post 3weeks in America finishing with back to back cruises. Maybe we should of realised that an itinerary which only went to Coco Cay and Nassau x2 in one week was not the best. The ship itself is very tired and well past ... Read More
Vacation post 3weeks in America finishing with back to back cruises. Maybe we should of realised that an itinerary which only went to Coco Cay and Nassau x2 in one week was not the best. The ship itself is very tired and well past it’s best with the gym equipment needing maintenance to the Spotlight lounge being closed ( short staffed?). A karaoke night in a bar which was the through way from the casino to centrum being packed nowhere to sit with people trying to walk through, when the very large Spotlight lounge was closed, supposingly for a private function ( every night?). Entertainment was mediocre with the singers and dancers looking like they were wearing hand -me -downs and the 70’s night YMCA !!!! It’s the first time I’ve had a cabin on any ship where there was not a fridge and an interior were you had to climb over the bed to get in! The boys & girls of the catering service in the Windjammer and MDR + the housekeeping were as marvellous as ever and made the vacation special but come on Royal Caribbean this ship is not up to standard, you cannot keep building the likes of Harmony etc and expect people to put up with this tub. Read Less
1 Helpful Vote
Sail Date: September 2018
My wife and I chose this cruise for my 50th birthday. This was my ninth cruise and her 11th - all in six years. We've cruised Celebrity, Royal, Carnival and Norwegian and loved them all. The best vacation we have ever taken was on the ... Read More
My wife and I chose this cruise for my 50th birthday. This was my ninth cruise and her 11th - all in six years. We've cruised Celebrity, Royal, Carnival and Norwegian and loved them all. The best vacation we have ever taken was on the Freedom of the Seas in 2013. Consequently, we had high expectations for this trip. Many of them were met but I'm starting to think the class of ship you sail does indeed make a big difference. Ultimately, we had a fantastic experience but Enchantment is showing her age and for whatever reason, there seemed to be a lot of smoking areas on board which was very different than on any of the other ships we've sailed. Cruising during hurricane season is definitely cheaper (worth it) but if you think the ship is going to be empty given the season and the fact that kids are back in school, think again. I learned this firsthand. We were in stateroom 8593. The best part of the room is it was very, very cool in temperature. A nice change from the Carnival ship we sailed in June (the Magic). However, unlike the serenity of the Magic, 8593 is above the 5th deck Centrum where they program music until midnight daily. Since our room was first on the hallway outside the center area, it was like being in the middle of a concert. It was bad. When we called guest services they didn't understand our concern so they came upstairs to see if they could hear it. There is NO WAY you could miss it. They offered us earplugs but honestly, we never used them. They should just figure out how to install a door of some type off the open area which will minimize the noise. We just figured out the rest of the week that we had to stay up late to avoid the issue nightly. Our stateroom attendant, Sylvio, was excellent. The room was always clean. The storage was good but the shower is unbelievably small. Not a problem, mind you, but just be aware. The wonderful thing about a smaller ship like the Enchantment is everything seems so accessible. Even though we used the stairs most of the time, we seldom had to wait for elevators and from deck eight, everything we needed was either four decks up or down. That was really nice. Dinner in the My Fair Lady dining room was good. We were seated at a table for eight and enjoyed our dinner companions very much. We really lucked out. Lady, our lead server, was outstanding. The food is plentiful, the service was unbelievably good but we've decided the food on Carnival is better. Entertainment was excellent. The shows are much better aboard RCI than they are on Norwegian or Carnival. This was the first cruise where we actually liked the comedian. I don't recall his name but even the adult show wasn't too much and it was indeed funny. The pools were crowded so we didn't bother but I did the climbing wall and the bounce/trampoline thing which were great fun. The Windjammer is to be avoided at all costs. The design makes zero sense for all those people and we never could figure it out. The food is tasty but it's so unpleasant that we ate our breakfasts in the main dining room each morning. Coco Cay was an absolutely perfect day. The beach, lunch and water were unreal. We had been before and I was looking forward to it again. It did not disappoint. I will remember that day for a very long time. When they open the "Perfect Day at Coco Cay" experience next year, I will be racing to go back. 'Crusin Susan' was our CD and she was hilarious. We liked her very much. The staff overall was very strong, the fitness facilities and spa were nice and the theater was actually bigger than we have seen which meant seating wasn't an issue. The Love and Marriage Show, the Quest and other staples of cruising were all there and we loved them all. Overall, we had a very good trip but I probably would not sail the Enchantment again. It's time for a dry dock and some rethinking of space usage on board. However, I'm addicted to cruising (it's absolutely the best value vacation out there) and while on board we booked for next year aboard the Adventure of the Seas to New England and Canada. RCI offers a great cruise experience - all the lines we have sailed do - so no brand loyalty here. Can't wait till next year! Read Less
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