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Cruise Ratings
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Sail Date: April 2018
My wife decided to surprise me for my birthday and booked this cruise, I have to say that I strongly believe this was one of the best c=vacations we have ever been (on a weekend) Royal Caribbean crew is exceptional, I would not pick ... Read More
My wife decided to surprise me for my birthday and booked this cruise, I have to say that I strongly believe this was one of the best c=vacations we have ever been (on a weekend) Royal Caribbean crew is exceptional, I would not pick another cruise line. Room was very clean and Jonathan made sure every time that we were taken care of. Food was exceptional, Gerard and Mya provide Star service (5 star would be an under statement) Traveled with my wife only, I will come back with the kids next time. We went to Coco Cay and Nassau, the excursions offered were great, the prices and services were exceptional. Food and transportation from the ship to the shore and back was great, clean and fast. Port of MIA was fast and friendly, I would say much better than the airport. Will definitely go back soon. Thank you very much for an experience we will never forget. Read Less
Sail Date: April 2018
throughout the cruise, anytime we would call guest relations from our cabin, someone would pick up the phone and hang up. we would have to dial guest relations multiple times to get someone to actually pick up the phone and assist instead ... Read More
throughout the cruise, anytime we would call guest relations from our cabin, someone would pick up the phone and hang up. we would have to dial guest relations multiple times to get someone to actually pick up the phone and assist instead of picking up and hanging up. We had 3 guest in our cabin but unfortunately when we returned to our cabin in the early morning hours, we had to call guest relations (and as I said above, have them hang up multiple times before answering to assist) because no one bothered to set up the couch into a bed for the 3rd guest. The food in the wndjammer was ALWAYS cold. didn't matter if it's breakfast or dinner... . always cold. Tried to go to late night deli and there weren't any choices left even though this and pizza were only options available besides room service which is what we ended up doing for food. I guess lucky for Royal Caribbean cause then you got the $7.95 service charge?? what? Pretty misleading since you advertise FREE room service. If you charge a service fee, it isn't free. We did the Atlantis excursion for $130+ per person only to be left by the tour guide as soon as we got on the bus so we spent our first hour walking around Atlantis trying to find restrooms, lockers, the particular rapids/slides we wanted to do. For this amount of money, someone could at least have guided us to the specifics of what we paid for instead of us having to waste the little amount of time we had trying to find things. We did the sushi making class and the 2 gentlemen who conducted the class were rude. 1 in particular said to us upon our arrival "your late". When in fact we weren't late the calendar I printed off your online cruise planner said 7:30 but instead they started the class at 7:15 without notifying us. Either way, he should have never said this to us. We are your paying guest and should have never been embarrassed in front of the others this way. Then he proceeded to tell us he was going to split up our party in the seating arrangements. Lastly, they "picked a winner" for the best sushi plate BEFORE EVERYONE WAS EVEN DONE DECORATING THEIR PLATES. how do you pick a winner when people aren't even finished for you to see EVERYONE's finished plate? For the way we were treated and talked to, I shouldn't even have to pay for this. We also did the "chef" dinner. we were told to meet in the private lounge upstairs, but upon arrival, we were told to go to the 4th deck because they were having a private wedding. We told them our invitation said to be where we were. After checking, they finally let us in to have our glass of champagne but it was so loud in there from the music of the wedding that it wasn't enjoyable at all. We were finally walked down to the dining room where the dinner was being served. The pairing of the wine didn't always happen with each course as we would have the wine long before the food would be served. We would sit for quite a while between the courses with no food or wine. (thankfully the other guest who were there were sociable and we entertained ourselves. The filet minion was served so chared (black) it was almost inedible. we were cruisin for my husband's 50th birthday. I had arranged for a desert and singing during 1 of the nights dinner but no one every sang to him. (even though they sang to plenty of others around us) Read Less
Sail Date: April 2018
Everything was wonderful! The shows, Adventure Ocean for my kiddos, food and service was top notch, Dolphin encounter at the Blue Lagoon was AMAZING and the beach there was BEAUTIFUL! I have experienced a dolphin Alan (Room attendant) was ... Read More
Everything was wonderful! The shows, Adventure Ocean for my kiddos, food and service was top notch, Dolphin encounter at the Blue Lagoon was AMAZING and the beach there was BEAUTIFUL! I have experienced a dolphin Alan (Room attendant) was very friendly. My girls loved the towel animals. Beds are super cozy! Our waiter and waitress Evan and Hiujan were excellent! Peter the main dining Room Manager was very attentive to my BFFs dietary needs! This was a first time cruise experience for my 11 and 9 year old and they loved it! If u get bored on a cruise it’s not the cruise lines fault for sure! This our 2nd time on the Majesty of the Seas. We have another cruise already booked for our 20th Anniversary on the Oasis of the Seas. We have been on it before as well but this time we are headed to Cozumel, Haiti and Cancun Read Less
Sail Date: April 2018
A friend and I took our High School Seniors on this cruise for their Spring Break. We spent the afternoon before the cruise in Miami and South Beach. South Beach was a great atmosphere with live music and many venues to dine and shop. We ... Read More
A friend and I took our High School Seniors on this cruise for their Spring Break. We spent the afternoon before the cruise in Miami and South Beach. South Beach was a great atmosphere with live music and many venues to dine and shop. We could see the port and our ship from our hotel window! The boarding process was quick and easy. There was excitement from the time we boarded the ship. Entertainment and all the games and shows kept us busy and having a good time. Our excursions were so much fun. Key West was our favorite. Our girls did the kayaking excursion on Coco Cay and had a blast! Us parents relaxed on the beach while they were gone. There was not much shade around the island but I was able to rent an umbrella for the day for the beach. We all had a wonderful time. The girls especially enjoyed our servers, Dmytro and Sharon, at dinner. Read Less
Sail Date: April 2018
We are teachers who celebrated our 25th Anniversary on the second night of our 4 day/4 night cruise to the Bahamas and CoCo Cay. We picked this cruise with Royal Caribbean as it fell perfectly during our Spring Break and over one of their ... Read More
We are teachers who celebrated our 25th Anniversary on the second night of our 4 day/4 night cruise to the Bahamas and CoCo Cay. We picked this cruise with Royal Caribbean as it fell perfectly during our Spring Break and over one of their competitors with almost the same dates. The entire experience was very well organized with everything laid out for us to pick and choose what we wanted to do. We loved all the restaurants especially the fine dining Starlight Room and looked forward to our meal there each evening! The quality was excellent along with the service. Our server and his assistant took care of us beyond my expectations. The other restaurants were all clean, well maintained and stocked, and had what appeared to to an army to take care for each food, drink, and dining station. We never had to wait on anything food related. We picked Royal Caribbean based on their reputation and recommendations from friends as well as the value of what we got for our price. Read Less
Sail Date: April 2018
Ship: the ship was nice but smaller than what we had cruised before, both being Royal Caribbean cruise ships. The ship was clean and well maintained. It looked to have been updated and overall nice. The cabins we stayed in were ... Read More
Ship: the ship was nice but smaller than what we had cruised before, both being Royal Caribbean cruise ships. The ship was clean and well maintained. It looked to have been updated and overall nice. The cabins we stayed in were ocean view staterooms. The beds we found to be very comfortable. However, compared to the other ship we cruised, this room was smaller. But again the rooms were clean. Dining: we were not impressed with the taste of the food or the selection in the main dining room for dinner. Compared to our last Royal Caribbean cruise (Brilliance of the Sea), there was a larger variety and the last night, we were served Lobster tail and steak as an option without additional cost. The Windjammer was very good with a large variety. The breakfast in the dining room was very nice and pleasant. Entertainment and Activities. again, these weren't bad, however, there wasn't as much as a variety. It seemed each night, it was either Karaoke or the same type of games. Service: execellent Ports and Shore Excursions were very nice. We enjoyed CocoCay immensely as well as the Dolphin Encounter in the Blue Lagoon. We will definitely cruise Royal Caribbean again, however, I would like to try a different ship next time. Read Less
Sail Date: April 2018
Spring break with my 15 year old son, flew down from NJ. Got to port at 11:30 and was on the ship at 11:45, every easy Embarkation. Food was OK, menu seemed smaller on te short cruise at the dining room but never waited for My Time ... Read More
Spring break with my 15 year old son, flew down from NJ. Got to port at 11:30 and was on the ship at 11:45, every easy Embarkation. Food was OK, menu seemed smaller on te short cruise at the dining room but never waited for My Time Dining and none of our dinners were longer than 1 hours and 15 mins. The entertainment staff was solid, did not see the Cruise Director much but here asst was excellent. The production shows were pretty awful and music was aimed at an over 60 audience. Comedian was good , his adult only show was very good. Pool area a tad crowded but manageable and very cool to have a ledge to sit on in the pool. Bartenders were solid and quick but drinks were lacking something by the pool, not sure what but not up to normal par. Debarkation was awful, took an hour for self assist. Atlantis through the cruise was much cheaper than doing it on our own for the 1st time in years Key West was a nice fun day Overall a solid cruise, weather was perfect, Coco Cay was the best! Read Less
1 Helpful Vote
Sail Date: April 2018
Our cruise was wonderful! It was both relaxing and fun! This is our first time with Royal Caribbean, we have cruised with Celebrity and Disney and we enjoyed RC greatly. Our dinning room experience was great! The food was delicious and ... Read More
Our cruise was wonderful! It was both relaxing and fun! This is our first time with Royal Caribbean, we have cruised with Celebrity and Disney and we enjoyed RC greatly. Our dinning room experience was great! The food was delicious and Jessie and Gabriel, our servers were awesome! Sweetest guys ever! We enjoyed Coco Cay and our excursion which was snorkeling was amazing. Our guide fed the fish so that we could get a close and personal view. Overall the ship was very clean, even though it was an older ship it was maintained well. The staff were just excellent! There was so much to do even if you didn't get off the ship. It was just my husband and I cruising but we did meet many families enjoying themselves. We felt that it was a nice mix of all ages of people. The kids were not unruly and the adults all seemed happy. We were impressed with the organization of the immigration check and disemarking which flowed easily even though it seemed overwhelming when we first enered the line. The only issue was when we tried to disembark at Key West it lacked an organization and flow. It was a confusing line with stairwells and elevators emptying out at the same place and at the same time. The trip was a wonderful chance to get away from the cold and snow! We enjoyed it so much, we booked again on the ship! We can't wait! Read Less
Sail Date: April 2018
The ship was GREAT! The staff was professional and friendly. Food was good but it was buffet for thousands so I didn't expect much to begin with. Dinner in the dining room was fantastic! Food was delicious and the wait staff was ... Read More
The ship was GREAT! The staff was professional and friendly. Food was good but it was buffet for thousands so I didn't expect much to begin with. Dinner in the dining room was fantastic! Food was delicious and the wait staff was attentive and professional. Drinks were made to my liking, drink package is recommended. Our steward was wonderful, room was spotless and of course the kids loved the towel animals. Excursions were excellent! Nassau was a bit dirty but with all the tourists, it probably is difficult to keep clean. CoCo Cay was the beautiful and well worth the day spent there! Snorkeling is a must, plenty of fish to see. I really can't say enough positive things about my cruise. It was a first for me and my family. We all had a great time! I WOULD HIGHLY RECOMMEND ROYAL CARIBBEAN!!! We will be cruising again for certain!! Read Less
Sail Date: March 2018
We booked this ship out of convenience of port location and thought there would be a lot of activities for our 4 and 6 year olds. Although we have been on numerous cruises, this was our first experience on one of the larger royal ... Read More
We booked this ship out of convenience of port location and thought there would be a lot of activities for our 4 and 6 year olds. Although we have been on numerous cruises, this was our first experience on one of the larger royal caribbean ships. The ship was booked to full capacity for our trip. When I went to book our shows online before the cruise, it said there was no availability and to book onboard. When we arrived, I was told to go wait in a ridiculously long line to book shows, ifly, and the northstar. The line took 1.5+ hours to go through and moved extremely slowly. I tried to book on the app on my phone (also extremely slow) and got an error message every time I tried to book an activity. Any activity a child might want to do on a ship had a ridiculous wait. The seaplex is great in theory, however, there is very limited capacity for bumper cars, roller skating, trapeze, and the xbox's considering there are 4000 passengers. To get tickets for any activity, you had to get there early, wait in a line for tickets, come back for the activity, and wait more. There are no waterslides on this cruise ship as well. The kids clubs were each a single room per age group. Every at sea day, the 5-7 year old room was at capacity for most sessions and had to turn kids away. As a result, we learned, you have to get there early before the session starts (10-15 minutes) and wait in a line to guarantee a spot. The pools were extremely busy as expected but during sea days, people put towels on chairs first thing in the morning. By midmorning, not a single chair in the indoor area was available or in the immediate outdoor pool deck. We saw some chairs untouched at the end of the day and the staff does not enforce any policy on claiming chairs. We had booked the Kennedy Space Shuttle shuttle but were not informed in advance that the trip would be extended 1.5 hours due to a space shuttle launch that day. We arrived on the bus and were told to "be patient." The 30 minute bus ride turned into 2.5 hours on a bus with no bathroom. They would not allow kids to get off who needed to use the restroom, the entire bus was begging the driver and tour guide to go back to the ship and they refused. Once we arrived at the space center, the crowds were so massive, we literally waited in line the entire time, did one activity, food lines were ridiculous. When we returned, many people requested refunds, we lost an entire day of the cruise, did not see anything at the space center, the cruise line did not fully disclose all the relevant information. We were refunded 30% of the fee, no exceptions. And to top it off, my four year old and I both contracted a GI illness with nausea, fever, the works halfway through the cruise and were in isolation for a day. I felt sick for four days. Hand washing is encouraged in the windjammer but not mandatory. There is no handwashing required in the other dining rooms. This is our first experience with sickness on a cruise and it seems that it was not up to sanitation standards as compared to Disney (handing out sanitizing wipes at all restaurants), didn't see as much cleaning going on. Read Less
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