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Cruise Ratings
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1 Helpful Vote
Sail Date: July 2018
My husband and I cruise frequently on Royal Caribbean. The service, staff, and cleanliness of the ship have always been excellent. We were especially pleased with our meal at Chops Grille. The food was as good as any high end ... Read More
My husband and I cruise frequently on Royal Caribbean. The service, staff, and cleanliness of the ship have always been excellent. We were especially pleased with our meal at Chops Grille. The food was as good as any high end steakhouse and the service was professional. There were a few hiccups. There are a few beverage machines machines, but they were often out of ice. Minor but annoying inconvenience. The Voom streaming Wifi package that we purchased didn't work. The Voom help desk attendant was neither friendly nor helpful. Our issue was not resolved, but a call to guest services provided a credit. I highly recommend the cabana experience on Coco Cay if you want to get away from the masses of fellow travelers. Perfect for relaxation. The lines at guest services were very long on the last night, but the staff worked as quickly as possible. Otherwise, it was a nice trip. It's not fancy, but it was very relaxing and enjoyable. Read Less
3 Helpful Votes
Sail Date: July 2018
High Points: great bar staff, this itinerary has very late all aboard times, so we got to have huge full days! Low Points: 1: main dining room food is really terrible. We tried several different options, seafood, beef, pasta and ... Read More
High Points: great bar staff, this itinerary has very late all aboard times, so we got to have huge full days! Low Points: 1: main dining room food is really terrible. We tried several different options, seafood, beef, pasta and Chicken. All truly terrible. We also got sat at a HUGE table by the door. There were two of us. It was kind of embarrass to have everyone staring at us going in and out. The Windjammer has a ton of options, many of which really were fantastic. Definitely better than the dining room. Cococay: fabulous as always. It’s my personal favorite private island. We saw two nurse sharks, a stingray, barracuda and many smaller fishes. We rented a beach bed. It was a fabulous upscale day. You are driven to that beach from the tender. The beds are very nice and comfortable. The views are amazing. Lunch is delivered to you and there’s four liters of Evian on ice waiting for you. I will say that the lunch delivered was not as good as the food I would have gotten on the buffet. I had fish tacos. They’d been sitting for a while, so the shells were part stale and part soggy and fell apart. Almost everyone was there to relax and enjoy some peace on the private beach... except the family next to us. There was a ton of screaming and wrestling and lively party behavior. I don’t think it’s wrong, just odd to come to this setting away from the party where everyone else was trying to relax and enjoy the quiet. Definitely inspired us to snorkel more than we had planned to. There is a bar right there for us with no line. There is waiter service, but it was really infrequent, despite starting the day with a nice tip. They also never added ice to the open coolers with the water in them, so the water got very warm. Nassau: we scheduled a tour to Clifton Heritage National Park. It was amazing and a great deal as well. I’m planning to review that in detail on TripAdvisor. As usual getting on and off the boat in port and in Port Canaveral was very easy and fast. RC definitely wins on that above Disney and NCL. The boat itself was very nice. It is showing some signs of age, but I didn’t think it was a problem. The running track is up on top. Which is very nice. You get to see the fun and listen to music while running. But it is very hot and sunny, so remember a hat! The gym was medium sized and had lots of equipment. I didn’t work out there, but I certainly would have. The solarium is the adults area with a pool. It has a bar and the park cafe. It is warm due to the glass ceiling and all around, but it is air conditioned. So is not terriblly Hot. Very nice place to relax. The bands were all great. Great song selection, very fun! I found the volume to be so incredibly loud that I had to shout at my husband if we were anywhere near the live music, so I didn’t spend as much time enjoying the bands as I would have liked. The bar service was very quick on this ship, which was a lovely surprise after terribly slow service on the Majesty last year. The drink quality is SIGNIFICANTLY better in the specialty bars as opposed to the pool deck. It’s not a problem for simple drinks, but anybof the delicious specialty cocktails are best to get indoors. We really enjoyed the trivia games this time. We don’t normally participate in them. They were fun and lively. The cruise director was Fantastic! The prizes were really lame though. We won one and got a pen. The adult game show style activities at night were fantastic. I laughed so hard I cried at every one of them. Truly a high point. The smoke smell is very strong on the deck with the casino. For those who don’t like it, there are doors to walk around on the deck. But on one side it’s the outdoor smoking section. So if you prefer to avoid the smoke, use the side with the even number muster stations. Read Less
Sail Date: July 2018
I chose this cruise do to the location of the port. This was the first cruise for me and my daughter and I can not say enough good things about Enchantment of the Seas and Royal Caribbean. The Royal Caribbean team was awesome everywhere on ... Read More
I chose this cruise do to the location of the port. This was the first cruise for me and my daughter and I can not say enough good things about Enchantment of the Seas and Royal Caribbean. The Royal Caribbean team was awesome everywhere on the ship and at Cococay. We had no idea what to expect for our first cruise and were both amazed at how awesome it was. I have read many reviews that have stated watch out it’s addictive.....well it’s true we are hooked. We only had one thing happen that was out of anyone’s control, our parasailing was canceled at Cococay due to high winds. Without even asking it was applied to my Seapass account. When I went to settle my account the last night of the cruise I was pleasantly surprised to find they paid me back in cash for my canceled excursion. We did Seahorse Sail and Snorkel in Nassau and it was amazing. To summarize I would definitely recommend Royal Caribbean and Enchantment of the Seas to everyone. Thank you everyone at Royal Caribbean making this cruise Amazing!! Read Less
Sail Date: July 2018
My wife and I chose this cruise for a vacation, we had never been on a cruise, and by chance we chose Royal Caribbean ! And we are so glad we did ! Everything about the cruise was fantastic ! The ship was clean ! The staff exceptional ! ... Read More
My wife and I chose this cruise for a vacation, we had never been on a cruise, and by chance we chose Royal Caribbean ! And we are so glad we did ! Everything about the cruise was fantastic ! The ship was clean ! The staff exceptional ! The food was outstanding! The drinks were perfect ! The rooms were kept clean, and tidy ! My wife and I enjoyed the experience, and definitely will be on board a Royal Caribbean cruise ship in the near future ! Royal Caribbean cruise, Enchantment of the Seas , sailing from Orlando, Port Canaveral, to Coco Cay, and Nassau, a four night cruise, was fantastic ! All staff members were friendly, eager to assist and help in any way ! The excursions were all well planned and action packed ! My wife and I enjoyed the cruise experience ! Royal Caribbean spoiled us ! Read Less
1 Helpful Vote
Sail Date: July 2018
Ship has been refurbished but not carpet and drapes in cabins . There is a musty Odor because they are so old. The only way I would ever go back on this ship is if They refurbished the cabins. I was on this ship in November, when it was ... Read More
Ship has been refurbished but not carpet and drapes in cabins . There is a musty Odor because they are so old. The only way I would ever go back on this ship is if They refurbished the cabins. I was on this ship in November, when it was in Singapore. Everything about it then was awful. It was hard to believe it was a Royal Caribbean ship . The improvements have been significant, but until the cabins are re-done they should not tell you it has had a complete makeover. They did add a lot of fun amenities that the kids and myself really enjoyed. The staff were nice. The breakfast overall in the Windjammer could use improvement. The meats looked so greasy. The dining room food was good and the deserts were excellent. Overall , everything was acceptable, except the old, musty , moldy smelling cabins. When they complete this , I would go back. I am a Diamond Plus C&A member. So I have A variety of ship experience. Read Less
4 Helpful Votes
Sail Date: July 2018
There were many factors that were not pleasing. As a first time cruse for me and my wife, I think we will try another cruse line for our next trip. Royal Caribbean was recommended to us by friends, and we lack the experience to compare, ... Read More
There were many factors that were not pleasing. As a first time cruse for me and my wife, I think we will try another cruse line for our next trip. Royal Caribbean was recommended to us by friends, and we lack the experience to compare, but it wasn't what we expected. 1). Our room smelled terrible when we first arrived. 2). Since we travelled alone we relied mainly on the photographers to take our pictures so we could purchase them later. Well we didn't receive the paper that informed us of the deadline to pick up the pictures, until after the deadline.. I do believe it was in our room when it was supposed to be, but we didn't stay in our room, we tried to enjoy the ship and the off shore adventures. So we are highly disappointed that we didn't get to purchase our pictures. and to add insult to injury, we even visited the photo shop the night before the deadline (not knowing about the deadline), and there was no one in the shop to answer question or give us any assistance. The off shore excursions were horrid. When we arrived at Nassau, we were told to stand in one location until our escort arrived... which was a terrible lie. We stood there until anyone on the boat who wanted to go snorkeling purchased their tickets. I pre-purchased my tickets on-line and was on the last boat (out of 3) to leave. my wife and I stood on the scorching hot blacktop from 12:15 till 2:15. Our appointment was for 12:45. Not only did we leave late, we arrived back late. Once we arrived back to the island (LATE), we discovered all the shops had already closed for the day. A HUGE DISAPPOINTMENT!! I own 2 companies and a non-profit. I was amazed at the lack of administrative organization. If I ran any of my entities the way I witnessed Enchantment of the Seas ran, I would be out of business. I feel that the main focus on the ship was to extract as much money as possible from each person while not being concerned about their personal experience. Read Less
2 Helpful Votes
Sail Date: July 2018
The inside of the ship was very clean and the majority of the staff was outstanding. Our cabin was kept very clean with fresh towels and ice delivered every day. The food in the main dining room was very good and the quality of food at ... Read More
The inside of the ship was very clean and the majority of the staff was outstanding. Our cabin was kept very clean with fresh towels and ice delivered every day. The food in the main dining room was very good and the quality of food at the Windjammer was above average. As with other cruise lines, the bar/waiter staff on the pool deck is relentless. Most people want to spend their time by the pool soaking up the sun, reading a book or taking a nap but this is very hard to do when the staff continually asks you about wanting/needing drinks. The exterior of the ship needs some updating and a new paint job. We have been on many other ships and this ship was very poorly maintained with rust spots everywhere and it appeared they were not doing any upkeep in this area. Also, the Balmoral Island Beach Break excursion was very loud with a DJ playing rap music and there could not be any relaxation as all you heard was the loud and obnoxious music. Read Less
6 Helpful Votes
Sail Date: July 2018
We choose this cruise because it was a short trip to Bahama's, convenience including weekends. -cabin in bad condition, old cabinet with no working hinges of doors. -the refrigerator doesn't work, when we ask: " why the ... Read More
We choose this cruise because it was a short trip to Bahama's, convenience including weekends. -cabin in bad condition, old cabinet with no working hinges of doors. -the refrigerator doesn't work, when we ask: " why the refrigerator warm, instead be cold?",room service guy answered refrigerator for not for cold, just for "chilled "...come on, for cruise cost over thousand dollars for two people, three nights? -why we can't found simple drinking water, ice...? -bad selection in the buffet, there is no seafood, no selection of chicken, no selection of healthy green food, what shrimps and chicken cost too much for Royal Caribbean? Shore Excursions- it's unbelievable staying 40 minutes under the sun, with no explanation, when -where and how we can go to Atlantic. So, I don't mention older people yet. We were accompanied 82 years old grandmother and to push through, again no explanation to which bus our and right to our excursion to Atlantic. Read Less
1 Helpful Vote
Sail Date: July 2018
This was my first cruise and I was expecting the ship to be modern and swanky but the ship itself is very dated, also rusty on the outside. We didn't opt to upgrade our room as we weren't cruising for the stateroom but I will add that the ... Read More
This was my first cruise and I was expecting the ship to be modern and swanky but the ship itself is very dated, also rusty on the outside. We didn't opt to upgrade our room as we weren't cruising for the stateroom but I will add that the queen/king bed is actually two twin beds pushed together and not that comfy. The food was overall very good but having different options offered each day would have been nicer. I felt somewhat bored while aboard because there wasn't much to do except eat, drink, and gamble. The entertainment was "eh" and somewhat cheesy. The ports of call were exactly like you would expect...Nassau: hounded to death to buy stuff and CocoCay, the RC island, was really more of the same experience as the boat, only with a beach. To be fair, a friend had planned the trip, I just went along. IF I ever cruise again, I would pay as close of attention to the ship details as the ports of call. The one thing I would add is that the staff were all AMAZING! Lastly, please know that while your trip is paid in advance, drink package included, you will be assessed a per person daily gratuity charge as well as housekeeping fee so be prepared for a bill at the end. Read Less
2 Helpful Votes
Sail Date: July 2018
We chose this cruise for my husband, myself and our 10 year old son. We had heard some great things about Adventure Ocean and were excited for our son to have some fun on his own so that my husband and I could have some time together. ... Read More
We chose this cruise for my husband, myself and our 10 year old son. We had heard some great things about Adventure Ocean and were excited for our son to have some fun on his own so that my husband and I could have some time together. This cruise definately had some pros and cons. We originally booked a stateroom with a balcony but were contaced by Royal Caribbean to upgrade to a Jr. Suite for $400.00. We accepted the upgrade and were very happy with the size of the stateroom. The attendant was also exceptional and accomodating. We loved the towel animals everyday! The downside was this room, 8126, was directly below the Solarium pool with tile floors and tables and chairs. All day and all night, we heard chairs and tables being moved and scrapped against the tile flooring. This was really bad for sitting out on the patio and for sleeping. We contacted Guest Services about the noise and they said they sent an email for the cleaning crew but we still heard the noise every night. My family had to use ear plugs and that still did not block out all of the noise. So, the worst part of this cruise was the noise level in this Junior Suite stateroom that I paid extra for. Next, the kids club, Adventure Ocean, was really important to us. My son loved the activies and wanted to go everyday except for the second day. When I picked him up he was in tears and said the instructor was mean to him. I went back inside to speak to her and she said he was being too loud and not following instructions. I felt this was a little harsh for a kid's club on a cruise ship. I contacted Guest Services and the manager offered to meet our son outside of the club to discuss the issue because he did not want to go back. This was a nice touch but overall, I think the main issue was that the rooms for the kids club were not large enough and they had to combine the age groups of the kids. I felt this was misleading because they stress having different age groups (9-11 year olds will be seperate from 6-8 year olds) but this did not happen. Of course you will have issues when smaller and larger kids are forced to play together in a small room. Overall, we thought the service was very good. The food in the main dining room was good and we loved the food at Chops restaurant. This was definately worth the upgraded charge. We bought the Deluxe Drink package and thought this was very much worth the cost although it's expensive. If you have a few drinks at the pool and at dinner, it will pay for itself. You can also get speciallity coffee drinks included so it's really a no brainer. I was surprised at the number of young, teenage girls that appeared to be unsupervised. I'm talking about what appeared to be about 75-100 girls. I was not expecting to see this many girls practically naked at the pool everyday. This might be a selling point for some but if you are traveling with your family, it's not exactly the kind of environment I wanted to be a part of. So, maybe we need to choose a different cruise line that caters more to families...I'll have to research that. We really liked the excursions. We went snorkeling during the Nassau port stop and the stop at Coco Cay was also very fun. If you like to snorkel, my husband and son found some great places. I am looking forward to the new, Coco Cay although this may alter the peaceful, laid back nature of this island. So, overall, I think this particular cruise definately catered to more of the party crowd. I think families and older folks felt a little out place by the number of teenagers/college type girls on board. I don't know if I would go on this cruise again due to this issue. I think I would look for a larger ship with better Adventure Ocean accomodations and a more family type atmosphere. Read Less
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