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Cruise Ratings
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1 Helpful Vote
Sail Date: June 2018
This was the worst experience I have ever had. I have been on several cruises, but this was by far the worst. The food for was terrible- all 3 meals times, nothing but dried up pizza after 10 PM. They took gratuities right on the ... Read More
This was the worst experience I have ever had. I have been on several cruises, but this was by far the worst. The food for was terrible- all 3 meals times, nothing but dried up pizza after 10 PM. They took gratuities right on the bat without any decision of the guest, including when you ordered a drink @ 18 percent. We pay 43 dollars per person x 8 people for 3 days for house keeping service, and the rooms look at if they had not been vacuumed, toilet cover seat was full of dust-look as if had not been dusted for several months, sheets were not changed, only the bed covers were throw back over the bed. I pay over 12,000 dollars for 8 people and had to pay an additional 600.00 before leaving the ship-GRATUITIES. i can not understanding why these companies will not pay their employees. They are taking all the money for themselves and we have to pay the employees-it's not my company. They said the housing keeping gratuities is in the contract in microscopic writing-they knew this information could not be seen by most guest. I am so disappointed. 1st time going on Royal Caribbean and the last. The rock climbing nor the bouncy cord was in operation during all 3 days. The kids were looking forward to the rock climbing and cord.They had to contend with swimming in salty sea water-all day. Please do not waste your money on this cruise line. Read Less
Sail Date: June 2018
Enchantment of the Seas, for 5 days cruise, was pleasant and dynamic, friendly and well educated crew, always courteous and pleasant. Cleanliness throught out the ship and it amazed me most was the Cruise Director, he was a great ... Read More
Enchantment of the Seas, for 5 days cruise, was pleasant and dynamic, friendly and well educated crew, always courteous and pleasant. Cleanliness throught out the ship and it amazed me most was the Cruise Director, he was a great entertainer with his unique personality and events/shows were awesome. If I can rate Bobby the Ship Director, i would give him a 10. I could say that I have cruise before, but this one was outstandingly espectacular. Stateroom clean all the time and suite attendant impress me by remembering my name since the first day explaining any questions that I had. Thank you Thomas my suite attendant. Also, from breakfast to dinner meals were excellent prepared and a good variety, waiters and staff service was excellent. Above, all a memorable cruise. Thank you Royal for making my Cruise a enjoyable one and I will keep coming back for Royal cruises again and again. Read Less
Sail Date: June 2018
Met some friends from other states had an amazing time awesome food awesome service Great ship lots of fun beautiful Casino great shore excursions and just the best time ever and we plan on doing it again next year Cococay was ... Read More
Met some friends from other states had an amazing time awesome food awesome service Great ship lots of fun beautiful Casino great shore excursions and just the best time ever and we plan on doing it again next year Cococay was beautiful greatly attended wonderful service awesome food beautiful beaches absolutely crystal clear water plenty of Fun in the Sun. liked the Bahamas and Key West have a great time at both locations spent the entire day off the ship touring the islands tour in Key West I highly recommend Royal Caribbean Cruise Lines for friends family family reunions birthday celebrations anniversaries romantic getaways I can't think of a better way to spend a vacation then on the road Caribbean cruise the staff was incredible left no room for error never needed or wanted for anything at all fantastic job I can't say enough about how great the team was Read Less
Sail Date: June 2018
The food was absolutely amazing. The service of the staff was far beyond our expectations. Everyone was so friendly and willing to assist in every way. Kudos to Kumar and Kenroy for their service at dinner. They were so patient and ... Read More
The food was absolutely amazing. The service of the staff was far beyond our expectations. Everyone was so friendly and willing to assist in every way. Kudos to Kumar and Kenroy for their service at dinner. They were so patient and treated us like kings and queens!! This was our first cruise and is was great. We loved getting to know the staff and their family stories. We definitely appreciated them knowing and calling us by our names. The only concer was that at checkout, there was not as many staff members working the guest services desk as I would have thought. This slowed the process down when trying to catch flights in time almost making us late. We were blessed that with a party of 18, we were able to do things individually as well as the cruise was able to accommodate us when all going to events on and off the boat. Read Less
Sail Date: June 2018
Royal Caribbean (RC) team goes above and beyond to create a memorable experience. We absolutely loved it! From day one until disembarkation, it was a fabulous experience. We usually prefer and enjoy land vacations and flexibility to ... Read More
Royal Caribbean (RC) team goes above and beyond to create a memorable experience. We absolutely loved it! From day one until disembarkation, it was a fabulous experience. We usually prefer and enjoy land vacations and flexibility to come and go as we please BUT the fact that there were a variety of activities and amenities that are included in the package made it so awesome. We are ready to plan regular family cruises in the near future. RC will be the preferred cruise line in the near future because of the superior customer service. The ports of call were very nice - Nassau, Bahamas, CoCo Cay, Key West and Miami! The five day/four night cruise is perfect for a significant getaway - not too long, or too short. It is just enough time to unplug, relax, and unwind. The ship size was nice as well, Enchantment of the Seas. We highly recommend it. Read Less
Sail Date: June 2018
this cruise was chosen by someone else as a mother daughter cruise and it was fine for the party purposes and getting a group of people together. Getting on and off the ship was fine. OUr cabin was old and worn but a great size and ... Read More
this cruise was chosen by someone else as a mother daughter cruise and it was fine for the party purposes and getting a group of people together. Getting on and off the ship was fine. OUr cabin was old and worn but a great size and balcony was roomy as well. ship seems loud on pool deck , you could find a quiet area but not near the pool. bands were loud and located in the center areas which I didn't like either. just wasn't a good fit for me but if you want noise and partying then it would be great. excursion on to cococay was just a cabana rental which was expensive and not as advertised. lunch was a mini buffet at the bar which wasn't as extensive as the main buffet. the advertisement said we would have more service. there was none. they didn't take our lunch order or drink orders . the open cooler with what used to be ice was all melted when we reached the cabana (around 10:30 or 11am) because they just sat it up front in the sun so the waters didn't stay cold the whole time of use. Just little things but when you pay over $300 you should be able to expect the services advertised. Also it was advertised as a private area but this was not controlled. they gave us wristbands but allowed others without wristbands into the area. Read Less
Sail Date: June 2018
Embarkation was not a problem and neither was our cabin - we knew what to expect in terms of size and location, plus our room steward was excellent! We have cruised 5 other times (1 with Carnival, 4 with Norwegian). FOOD: The food was ... Read More
Embarkation was not a problem and neither was our cabin - we knew what to expect in terms of size and location, plus our room steward was excellent! We have cruised 5 other times (1 with Carnival, 4 with Norwegian). FOOD: The food was horrible. The food at the Windjammer was cold, old, and they always had several stations closed. Presentation was ugly too. Expect to stand in long lines. They also had a lot of Indian food, or meals with curry for lunch and dinner. We were expecting variety. The food at the main dining room was not much better either. For example, the pasta advertised as having "blue cheese" really had ranch dressing. Lobster tail over cooked. Not tasty; nothing was. No late night snacks besides horrible pizza - expect to make a long line for that too. Make reservations for the main dining room or expect to stand in long disorganized lines as well. Room services had several options but not good either. Lemonade had no sugar. I guess it makes sense if they're trying to sell you their soda package. STAFF: Not really friendly. At first we thought 'this person must be having a bad day' but we began encountering more and more unfriendly staff. They were not rude, just not friendly, no eye contact, no smiles, no 'good morning.' Cruise Director was not really around. In fact, he was our least favorite from all our ships. ENTERTAINMENT: Again, the staff was just not into it. It was boring. The comedian was okay, but I am sensitive to the word "retarted" and didn't find those jokes funny, especially since there were several cruisers with disabilities. If you want to see the ice skating show, make the line 45 minutes before it starts and expect a lot of disorganization that the staff did not address. However, that show was amazing! So was the magic show. You can tell they are truly professionals. Entertainment by the pool was also boring. Make sure you are up by 7am to get a towel because by 9am there might not be any and all the chairs will be reserved. OVERALL: Not worth it. Maybe it was our ship & crew. Other cruisers agreed that something was off. We had a good time because we made an effort to overlook those things. Not sure why they made fun of Carnival (the Walmart of cruise ships).... RC is not any better. Plus food in Carnival was delicious! My husband and I felt it was important to share our experience. If this is your first cruise you should be fine but if you have a bad experience share it because it's the only way RC will make changes or modifications. Read Less
Sail Date: June 2018
It was a avg cruise at best. Entertainment was ok. Food in main dining room was horrible and late night food was even worse and not much to choose from also internet service was very slow so without going all in here I'll leave it at ... Read More
It was a avg cruise at best. Entertainment was ok. Food in main dining room was horrible and late night food was even worse and not much to choose from also internet service was very slow so without going all in here I'll leave it at that...those were my 2 complaints if not for that I would rate this better. They say no holding of lounge chairs around the pool but yet they dont pick up towels and more than half of the chairs on the pool deck are unused because people save them when they go to explore or eat around the ship. Takes twice as long to get a drink any bar unless it has 2 or less people waiting. Only good deals on board are liquor sales. All other shops were avg at best for price even when they say tax and duty free I shouldn't be able to look up a watch they are selling at 75% off and still find it cheaper online, yes that happened. Overall I did enjoy my vacation. And if I had to change 1 thing is they need better quality of food in main dining room. The selfserve food in the windjamer was better. As far as the special dining options I say if you have the extra cash it's worth it. Maybe that's why the food is so bad in the main dining room and if you want a late night snack after 930pm its finger sandwiches and frozen pizza. That's another disappointment I had Read Less
2 Helpful Votes
Sail Date: June 2018
Our group of fifteen agreed this was the best time to cruise. The service in restaurants and cabin attendance was excellent. Our two waiters were really impressive handling our group of fifteen. 7 nights of 15 people ordering approx. seven ... Read More
Our group of fifteen agreed this was the best time to cruise. The service in restaurants and cabin attendance was excellent. Our two waiters were really impressive handling our group of fifteen. 7 nights of 15 people ordering approx. seven dishes each (apps, entrees, desserts) and not one mistake. No trays were used either. These guys worked hard and they were friendly and polite. Our waiter Ida played guitar and sang very well. All food & entertainment was very good. Great to see live musicians all over the ship and playing during shows. I've been on cruises with all pre-recorded music and I did not enjoy it. Comedians were great but shows were limited. Other cruise lines in the past had comedy every night. The day spent at CocoCay was a washout. This should have been the highlight instead it was the lowlight of the cruise. With low tide ALL day, the water was 1-2 feet deep for a very, very long way. BBQ food was great. I understand the weather cannot be controlled BUT around mid-day it rained HARD and there was no escape. Where's the shelter? Everyone including their belongings was soaked. People in wheelchairs, elderly people, etc..all were getting slammed with heavy rain and no where to turn - very surprising. If you had no $30 umbrella, you were out of luck. We made our way to the tender carrying soaked towels & bags and were back on the ship by 1:30pm. For the whole duration of the cruise, there was ONE ice cream machine open from mid-morning until evening. Sometimes it took 20 minutes or more to get an ice cream cone. The second machine worked on the 2nd or 3rd day briefly and then went out of service for the rest of the cruise. I've been on other cruise lines where there were two machines going 24x7. I happen to love ice cream but dreaded to wait on the long line almost every time. Beanbag tournaments were very limited. Only two beanbag appearances in seven days? Sports court was great. Basketball & dodgeball were fun. Gym, sauna & steam room were great. One night during a show in the Lyric Theater, we sat near a blown speaker in the theater and the high volume rattling was driving me crazy. I told the cruise director the next day. Ice Spectacular was great. Skaters & music incl. Beatles were very good. Overall, we had a fun time but there were some minor disappointments along the way.. Read Less
Sail Date: June 2018
We chose this cruise because it left out of New Jersey and wanted to spend a few nights in New York City before we embarked. Cruise ship was very clean and updated. Staff was fabulous and everyone was extremely friendly. My 8 year old son ... Read More
We chose this cruise because it left out of New Jersey and wanted to spend a few nights in New York City before we embarked. Cruise ship was very clean and updated. Staff was fabulous and everyone was extremely friendly. My 8 year old son loved the kids program. The food wasn’t as good as I remembered Royal Caribbean’s in the past cruises. I think a lot of that is geared towards people purchasing the specialty dining. They do charge for room service now and that is a little disappointing. The windjammer had the same stuff almost every night and there didn’t seem to be a huge variety. The entertainment was pretty good, the ice show is a most!!! The singing and dancing shows were mediocre. Overall we had a great time, I would recommend this cruise for families. The staff seemed to be overly helpful and would go out of their way to make you feel welcomed. Read Less
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