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Cruise Ratings
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1 Helpful Vote
Sail Date: February 2019
We are avid Disney Cruisers but thought a 2-night cruise would be great for my husband and I; it was not! After stepping foot on the ship, we noticed right away the smell of old smoke from the Casino area. If that wasn't bad enough, ... Read More
We are avid Disney Cruisers but thought a 2-night cruise would be great for my husband and I; it was not! After stepping foot on the ship, we noticed right away the smell of old smoke from the Casino area. If that wasn't bad enough, the fragrance they tried to mask it with make us nauseous. Deck 5 where ALL the shops and bars are was so hard to walk around, in the jewelry store, the associate followed us around like they do in furniture stores! We found that most of the crew members were not friendly or helpful. The waitstaff at the main dining room got upset that we didn't take their suggested choices at dinner time. Every where we went the first day, people were all trying to sell us something, drink package, internet package, specialty dining, etc. Our room was on Deck 9 and when we would turn to walk to our room all we could smell was sewage coming from the rooms. Our room had a musty smell to it as well. On Saturday night, we had to make a run back to Miami for a sick passenger to get off and all my husband and I wanted to do was get off with them! We will never again sail another cruise line but Disney. Read Less
1 Helpful Vote
Sail Date: February 2019
My first cruise and my last. Didn’t help we didn’t even go to the Bahamas but we understood for safety reasons. Guest relations team didn’t help with WiFi issue once purchased. No reimbursement for WiFi we didn’t even use. Went to ... Read More
My first cruise and my last. Didn’t help we didn’t even go to the Bahamas but we understood for safety reasons. Guest relations team didn’t help with WiFi issue once purchased. No reimbursement for WiFi we didn’t even use. Went to spa for a free pamper party but it was cancelled at the time we showed up. I injured myself on dance floor which was no ones fault but we called front desk to provide a ice pack and they didn’t come to our room until we called multiple times. Food was sub par. Long lines everywhere since we never left ship. My last cruise ever, horrible experience overall. We called to get a discount on another cruise since this one was so lousy and they said no a verbal apology is just fine?! Never take this cruise line. Wish I had a better experience. My cousin and I will never set sail again on this cruise Read Less
1 Helpful Vote
Sail Date: February 2019
Had 2 cabins took 2 of my grandchildren noise from Centrum until late night and people dragging furniture all hours above me did not make my cabin comfortable .The ship is in desperate need of an overhaul everything looks worn and dated or ... Read More
Had 2 cabins took 2 of my grandchildren noise from Centrum until late night and people dragging furniture all hours above me did not make my cabin comfortable .The ship is in desperate need of an overhaul everything looks worn and dated or rusted .I don't think they every cleaned any windows on any deck and them taking 2 days to get a chair replacement that my handicapped wife needed only came when I went to Guess Services and made the suggestion "why not take one out of an empty cabin" ,within an hour it arrived .Food it fair ,although I give the crew high marks for their friendliness. I also had another incident in regard to my wife's handicappedness and this is second time with RCL ,another in September on the Oasis which has left a bad taste for me . I finalized a 15 day Panama cruise in December and you bet it is not with RCL. Read Less
1 Helpful Vote
Sail Date: February 2019
We selected this cruise because we love royal Caribbean cruise line and we need a quick vacation to give us a break from the cold. I’ll keep it short. Pro’s Great food Excellent staff Clean ship Beautiful areas to ... Read More
We selected this cruise because we love royal Caribbean cruise line and we need a quick vacation to give us a break from the cold. I’ll keep it short. Pro’s Great food Excellent staff Clean ship Beautiful areas to stop in for excursions or just leaving the ship Organized staff and services Cons Not much to do, not enough ship activities Old, old ship. Everyone was saying how outdated the ship and rooms were The coco cat water park was not open yet and we were under the impression it was by all the pics online, very disappointing I will for sure travel Caribbean again but never on the enchantment. Many times during the four day stay I was bored and so were my kids. They had late dinner start times and many times that the adventure oceans kids area wasn’t open. Each day we spent many hours hanging out in our room waiting for something to open or to start. The pool area is old with no slides or much to do so you can only spend so much time there. This wasn’t a win for us. Skip this cruise. Read Less
Sail Date: February 2019
This was our first cruise with Royal Carribean and it won’t be our last! We traveled with 3 other couples. We chose this cruise because three of the people we were with had never cruised before and were a little nervous about taking a ... Read More
This was our first cruise with Royal Carribean and it won’t be our last! We traveled with 3 other couples. We chose this cruise because three of the people we were with had never cruised before and were a little nervous about taking a longer cruise. We had a fantastic time. The ship is beautiful, the promenade a great place to hang out. We all had balcony rooms on the 8th deck. We never had a problem getting a chair at the pool. The entertainment was fun. The comedian very funny. Don’t miss the X versus Y game it was really funny. We bought the drink package and it was the way to go. Coco cay was so beautiful! We want to go back when they are finished with construction. We didn’t do an excursion in Nassau and wished we would have. Instead we went shopping and stopped at the straw market. We enjoyed the food in the dining room for dinner. Did the buffet for breakfast and pizza for lunch. We didn’t try any of the specialty restaurants. There is always something to do if you want to. All in all we had great weather and a fantastic time. The first time cruisers want to go again! Read Less
2 Helpful Votes
Sail Date: February 2019
We chose this ship to sample the smaller ship. We also have never been to New Orleans, so we spent a few pre-cruise days exploring NOLA. We got a pretty good deal and was happy to sacrifice lack of “active” activities. We also decided ... Read More
We chose this ship to sample the smaller ship. We also have never been to New Orleans, so we spent a few pre-cruise days exploring NOLA. We got a pretty good deal and was happy to sacrifice lack of “active” activities. We also decided to make this a 100% casual cruise. We New the ship was old and did not offer as much as a large ship. With that being said, our expectations were low. We had a ocean view room 2582. Boarding process was smooth and was one of the easiest we have experienced. We had the beds split to have better window access. Splitting the bed also makes the room feel larger. The bed mattresses were old and stiff. Everything else was to be expected for a room of this size. Was a little bothered that you could not access account through the TV. We ate at the buffet since this was a casual cruise. Food was hit and miss as far as the quality. Service was also lacking, we had servers pass us with the drinks and dessert sampl. Some of the employees were in great moods while others did not seem happy to be there. We went to a few shows, two comedy, and one magic. Both of the entertainers were great and I would pay to see on land. One of our ports of call was Key West. With a Key West stop, you will need to go through an immigration process. This is required since you are re-entering the US from foreign countries. This was fast and efficient. They had each group sorted by your muster station. Once your muster station was called, you went through a line in the dining room and you met with a border patrol agent. This actually turned out to be a great thing. When we arrived in New Orleans, we did not have to go through customs. We walked off the ship with our bags. We were off the ship and on an airport shuttle in less than 10 minutes. Read Less
2 Helpful Votes
Sail Date: February 2019
We went on this cruise with a group 10 (9 of us are retired) including 4 brand new retirees. Since we are a group ranging in age from 55 to 80 (most in the 55-65 range) we were looking for an active cruise agenda and some fun ports of ... Read More
We went on this cruise with a group 10 (9 of us are retired) including 4 brand new retirees. Since we are a group ranging in age from 55 to 80 (most in the 55-65 range) we were looking for an active cruise agenda and some fun ports of call. Most of us are fairly novice cruisers (less than 5 cruises) and we wanted to keep to a cruise of less than 7 days. We thoroughly enjoyed the cruise agenda and the staff of the Vision of the Seas was top notch. The ship is a bit on the smaller side and is dated in some areas, but is a beautiful ship inside and out. The food was excellent and the stops at Coco Cay and Key West were fantastic. Our only negative was Nassau. The city has some nice restaurants and attractions, but the locals are very aggressive around the port in hawking debarking passengers for taxi, tours and other offers ... its a but unsettling. Additionally, the city is not all handicapped friendly ... streets and sidewalks are narrow and uneven without many ramps or access points for wheelchairs. We hit some rough seas on the return trip to New Orleans and several of us were a bit queazy over the final day and evening. Overall, a great experience made so by the staff of the Vision. Read Less
Sail Date: February 2019
We wanted to leave out of New Orleans since we had never done that before. Also, since we live in East Texas, we wanted to drive. I thought it would be a nice trip to drive to the port and take our time getting there. I was not ... Read More
We wanted to leave out of New Orleans since we had never done that before. Also, since we live in East Texas, we wanted to drive. I thought it would be a nice trip to drive to the port and take our time getting there. I was not disappointed. The drive was nice and pleasant. I heard that it would take the ship about 8 hours to get our of the Mississippi so I wanted the opportunity to say that I had done it. I found that to be interesting. I usually sail from Galveston and I wanted the opportunity to visit new ports for a change. I love Key West so I really wanted to go. I had sailed on Vision once before and we enjoyed the experience so I wanted to try it again. I knew that the opportunity to sail Royal out of New Orleans was limited so I did not want to pass up the opportunity. The only shore excursion that was booked was a bungalow at Coco Cay. We shared this with my niece and her husband. It was well worth it. We had our lunch in there since we were located far enough that they have golf cart type transportation that they use to take you there. We had Bungalow 19. It had a nice view of the ocean and the restrooms were right behind us. The floating bar was awesome. Drink packages work on Coco Cay. You will need cash if you wish to purchase souvenirs from the vendors. The tide went out and we save conch shells everywhere! The food was very good. We had no complaints at all. The only slight issue we had was in Chops. The crab cake was served cold and the bacon was not cooked crisp. The shareable portions were not enough for four people. The steak was the best ever! Lots of people dressed up for 70s Night so that made it really fun! We found that we participated in activities that we normally do not participate in. The egg drop was really fun and we enjoyed participating. There were very few children on this cruise. The Parade of Flags is a definite don’t miss! Getting on and off the ship was easy. The only issue was that the streets around the Julia Street Port are closed due to construction but people directing traffic were extremely helpful. We dropped our luggage off before we parked our car. If you go early enough and are waiting to check in you can walk to the Riverwalk from the port and have breakfast at Cafe Du Monde. You can go after you park your car for the cruise and not have to worry about public parking while you are there. Then just walk back over to check in. They sent me an e-mail that said our sea pass would be in our room but they handed it to us when we checked in. Getting off was super fast and easy too. We had #3 and our time was 8:10, but we were called, got our luggage, our car, and on the road before 8:20. I would definitely go on this cruise again! Read Less
2 Helpful Votes
Sail Date: January 2019
My husband booked this cruise as a birthday present and it was a nice gift. I was disappointed in how dated this ship is. Complete with an abundance of brass fixtures and maple wood furniture. The issues that were a sticking point with me ... Read More
My husband booked this cruise as a birthday present and it was a nice gift. I was disappointed in how dated this ship is. Complete with an abundance of brass fixtures and maple wood furniture. The issues that were a sticking point with me was how dirty the windows surrounding the ship were, both inside and out. From all accounts, it seemed that the windows have not been washed since Whitney Houston was at her prime. And other things such as torn fabric and damaged furniture. The food was decent, The Chop Grille was a nice treat. We stayed in a balcony cabin. Again, just very out dated and old. This ship needs to go back to the docks for a major refurb. The cabin was kept clean and the room attendant was very attentive and did a great job. For the same amount of dollars, I could have gone a nicer ship. Read Less
Sail Date: January 2019
We booked last minute to get on a cruise this year. This was our 11th Royal Caribbean cruise but we've never been on anything less than a 7 day itinerary. I wasn't expecting a lot, but was pleasantly surprised. The staff ... Read More
We booked last minute to get on a cruise this year. This was our 11th Royal Caribbean cruise but we've never been on anything less than a 7 day itinerary. I wasn't expecting a lot, but was pleasantly surprised. The staff crammed nearly every event of a 7 day cruise into a 4 day span. Bobby the cruise director was outstanding. Entertainment was good with the headliner show very good. Coco Cay is a good stop and will only improve with the completion of the water park there. We don't think much of Nassau and didn't go ashore there. The final day of the 4 day itinerary is a slow cruise sea day with lots to do. Dining room service was perfect. The food was typical Royal Caribbean. It's not gourmet but I never left any venue hungry either. Our cabin steward was efficient and satisfied every need. The phone app to use onboard was a surprise to us. Maybe because it was a last minute booking, we missed that detail. Our next cruise, we'll be better prepared for that. Now, this isn't the queen of the fleet by any means. The exterior of Enchantment shows its age but the interior is well maintained. Bottom line is that I'd have no reservations about booking this cruise again. Read Less
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