To mention little of the potential causes of hygiene issues onboard, we were advised by medical staff to be quarantined to our rooms after consulting them following our children's vomiting and diarrhoea starting from our second full day aboard. While in-room movies were comped, it wasn't exactly our idea to board a cruise ship only to watch movies in the cabin. We had to miss out on the shows and specialty dining that had been pre-booked and paid for. Room service was only free if ordered from their "Gastrointestinal Diet" menu of broth, gruel, and steamed vegetables, and otherwise chargeable even for adults who had to stay in to care for the sick children. It gave us the feeling that the cruise line was simply trying to keep a lid on potential bugs from spreading, at least until the cruise was over we were off the ship and no longer their problem. IMO they're not doing a great job at that by relying on little more than the affected passengers' sense of public courtesy (to outweigh their desire to enjoy what they paid for) to remain in their cabins. While good value if executed consistently with the concept, our experience with 'The Key' priority service is inconsistent - both embarkation and disembarkation were disrupted either by being directed to normal queues or having our group split halfway despite identifying ourselves as Keyholders. It was also difficult to determine how to access other 'The Key' services. The Royal Caribbean app, while novel, is unreliable as the personal schedule is unable to keep up with the various meals and activities that were signed up for and/or cancelled along the way. Birthday arrangements following dinner arranged through dining reception immediately after boarding as a surprise for particular members of our group fell through as the waiting staff had no idea, despite assurances from reception at the beginning not to worry. The birthday cake that was arranged at the last minute had no names on it and arrived well after dessert was over and after much effort on my part to stall my family from leaving. An embarrassing affair all in all. As for specialty dining Jamie Oliver's Italian and Chops Grille were passable, while Wonderland, despite being one of the pricier venues, was a lot more style than substance. Have been on many cruises before, large and small, but my first and last time on Royal Caribbean. Avoid. Read Less

This was the first cruise our family of four (2 x adults,2 x teenagers) had been on so we didn't know what to expect. I had been reading so-so reviews about Quantum of the Seas and I was apprehensive about what we would find. In summary - we thought the cruise was amazing and are so glad we went! We embarked at Singapore and after a small hiccup were on the ship and eating lunch. After the first afternoon, the crowds thinned out and we had fun exploring all the nooks and crannies. Our kids made friends immediately with others their own age and then they were off doing fun things with their new mates. We saw them once a day (maybe!) and we had to leave messages for them on the door if we needed to communicate! Our friendly room attendant was fantastic and kept us up to date with where the kids were as well as he regularly talked with them as they came and went. We knew cruises had a good reputation with food and Quantum of the Seas didn't disappoint. The kids only ate at Windjammer or Sorrentos but my husband and I ate in the dining rooms mostly. The food was varied and mostly delicious (one steak wasn't great but we loved the Cherries Jubilee!). However, the highlight for us were the activities and we enjoyed trying new things and going to the shows. Trivia quizzes, bingo, dance classes, stretching classes, iFly, Northstar, music shows, competitions, world class entertainment with trapeze shows, tribute bands, comedians etc made this cruise for us. The rooms were spacious, well attended and comfortable. Our room on Deck 8 was quiet and we had no trouble sleeping. We also regularly went to the Solarium for the view and a cocktail (especially when docking at ports) and two70 for relaxation. The ports we visited were Laem Chabang in Thailand and PhuMy in Vietnam. We organised our own tours at these ports and they were brilliant and easy to arrange. The disembarking at these ports was a hot mess as everyone tries to get off at the same time. We also had to collect our passports prior to docking in Thailand as everyone on the ship must disembark for Thai Face to Face Immigration. In an effort to streamline this procedure, each deck had a crew member to hand back passports but the lines for this were snaking past cabins for a long way. There was only one crew member on our deck - this would have been sped up if there were at least two crew to hand back passports. Also, at PhuMy in Vietnam, the lines to get off for the day were ridiculous and not moving at all. There were two gangways off (single lines?) and one was for cruise organised tours, the other for everyone else, hence the problem. Stairwells were blocked and queues at a standstill. Very stressful if you have a private tour waiting for you! This was the only negative during the cruise. There were lots of little touches on the cruise that made it special. We enjoyed the guitar playing musician at lunch who took requests and was joined in enthusiastically by the waiter accompanying the song using spoons to provide a drum beat. The way the railings and windows were kept spotlessly clean, the art work around the ship, the friendliness of the crew and staff, the videos of the cruise director (Gordon) to let you know what was happening, the towel animals on our bed, the crew member who ran around with a blow up whale shouting "Whale, whale, whale" when one was spotted, the head waiter who chatted with us about life as a crew member on a cruise ship. All these things made it feel like much more that a floating hotel. We wouldn't hesitate to go again - once we have saved up!! Read Less

The one star goes to the staff - very pleasant , and always try to address all issues , another star does to the entertainers. Restaurants- we mostly dined in the buffet and main restaurant- food is like a 3 star hotel buffet. Is a cruise to Vietnam and there is no Vietnamese food . Even fast food items like hamburgers and grilled Panini are Poorly made . We also tried the paid teppanyaki restaurant which is another mistake ! Quality of food is not up to standard . Gym and Pool- it is a big ship but the pool and gym are both small and congested . logistics - even with reservations the waiting time can be 20 minutes ; and tables were assigned after the staff checked us in Which takes extra time . We are also concerned about security , Sea passes were left outside the room instead of giving to us in person during check in. Read Less

-smoking area is situated next to swimming pools. Under a roof & not on open deck. Where children & families spend a lot of time. As an asthmatic I found this disgusting & a trigger for my asthma - billing issues , My advice track your spending & keep an eye on your account. Extra charges were put onto accounts such as pool towel usage $100 & alcoholic beverages, supposedly purchased by a non drinker -unable to keep fresh milk Or juices in cabin fridge, fridge cleaned daily & contents thrown out by, I am assuming room staff -a lot of “extras” on board. And extras are expensive e.g. $12 U.S to hire an in-cabin movie. -we had an unfortunate issue on board which I am in the process of going through the correct channels of complaints. RC need to look at and amend the code of conduct policy it seems a young intoxicated male who causes an incident by verbal aggression and harassment towards women gets off with a guarantee from his parents he will behave for the remainder of the cruise. While other men who were provoked by this male were removed from the ship. Read Less

Third cruise overall, third with Royal, first through Asia. The overall experience had pluses and minuses when compared to previous sailings through the South Pacific (on Radiance and Explorer). Pros - the indoor pool was a great space to relax with the kids outside of the harsh SE-Asian sun, with the air-conditioning just right (not too cold, not too hot). The Solarium was a beautiful space when I got the child-free opportunity to spend time there, which was not often. The 270* theatre is a peaceful location by day with gorgeous panoramic views of the sea. And lastly, the Music Hall is a terrific venue not found on other ships. Cons - The central Esplanade is a poor substitute for the Promenade or the Centrum found on other classes of RC ships. It felt like a soulless, exclusive shopping mall. There were very few areas on the ship where I felt like I had a connection to the ocean (in contrast to Radiance class ships where you can't escape sweeping ocean views). The staff service (Stateroom Attendant excepted) was poor to fair. Example - the Adventure Ocean staff were stern, unhelpful and appeared put out that you would even use their services. Bar staff were similar, sadly. I'll just put this down to a symptom of sailing an Asian cruise targeting international clientele, perhaps? I missed the Main Dining Room experience, which on Quantum Class is divided up into separate restaurants. It doesn't quite work, for me. Other observations - the Windjammer was constantly crowded. Bigger ship, bigger crowds I guess. The North Star was interesting, but really just a gimmick. iFly similar - good to try it and say 'I've done it'. Some terrific shows, including Sonic Odyssey and Starwater. Comedian Sam McCool played some gigs and was a standout. Conclusion - A cruise is a cruise and it's hard not to find something or somewhere enjoyable to spend your time. And this was certainly my experience. However for the first time I was not unhappy to disembark at the end. I will likely stick to smaller to mid-size ships in future. Read Less

We were all looking forward to this family holiday, Singapore to Singapore cruise and I have to say I am going to stick with Princess Cruise Line. The food was average, the fine dinning was not what I have experienced on the Princess ships, at times the chicken was very dry. One night in the food court the food manager came in for tea and sat next to us, and complained of the dry chicken and we were asked what we had experienced and we said the same, my sister had chocolate pudding and asked for the cream and they told her they did not have any, so the food manager made them get some for her. There are extras that you needed to pay for, like to have a movie in your room was $12.95 US. The smoking area is under cover near the main kids pool, and you had to walk past it to get to the Windjammer food court, as we wanted to keep an eye on the kids in the water you could not sit there due to the smoke, so a lot of the kids used the in door pool, this really has to be a health issue. I was sitting watching the grand kids swimming and wanted a cup of tea, it was 5.10 pm in the afternoon, and I could not get one on deck 14, as the food court and the cafe up there was closed, I was told that I had to go down to deck 4. I could not do this without getting all the kids out of the pool and taking them with me. But if I wanted alcoholic it would not have been a problem, as the bar was right there. We did have an issue one night at karaoke, were a drunken male became very abusive to one of the ladies in our party and it seems RC are happy for this behavior to happen on their ships. The ship was just way to big and to many people for us, in the food court people acted and pushed like the food would run out and they would not get feed, I don’t know if this is coz the food court closes and people get like oh we have eat before it shuts. The ports were all good, expect KL in Malaysia, the ship stops at Port Kelang which is one and half hours from KL itself, and Port Kelang id not the best of stops. We all enjoyed Malacca, Penang and of course the over night stop at Phuket was a hit. We did not use any of the ship shore shore excursions as there were too expensive and all in US dollars, we never missed doing anything. Over all the kids enjoyed themselves, the adults who had never cruise before, said they will never do another cruise, and if I have not cruised with Princess Cruise I would never go on another cruise. Read Less

We cruised on the Spectrum on three consecutive itineraries: January 2, 9 and 14, 2020. Boarding in Hong Kong was well organized. Each subsequent voyage was well orchestrated for back to back passengers. We would leave and return to the ship through the crew line so we didn’t have to line up with the boarding passengers. Each voyage was different due to the numbers of non-mainland Chinese onboard. On January 2, they described the passengers as international. There were over 700 Australians, next came Russians and then Canadians/Americans/other but the majority were Chinese from HK and mainland China. The January 9 cruise had a lot fewer Australians, few Russians and few others. The January 14 4-day cruise from HK to its home port of Shanghai had over 5,000 mainland Chinese onboard and few others. This cruise was dramatically different from the first two cruises. There were long lines to get into the Windjammer. There were lines for the entertainment. People would talk during the entertainment or be on their cell phones checking emails, etc. People would cut in line and carry on conversations during the entertainment and let their children run down the aisle upstairs in the theater and stand at the balcony at the end of the stairs to watch the performance. It tried one’s patience. But, the staff were excellent and service was great. If we were ever to return to this ship, it would be because of the staff—however, we realize that staff move from ship to ship. We thought the Chinese food was very good, whether served in the Windjammer or the main dining room. I enjoyed the noodle bar where I had a choice of noodles and vegetables, etc. to have the cook heat up. This was a very popular destination in the Windjammer. We booked a variety of cabins on our three cruises. We started out with a balcony cabin on deck 13. Then, we moved to a Grand Suite on deck 13. On our third cruise, we were in a Golden Junior Suite on deck 15. Because we are Diamond Plus, we were able to have happy hour and dine in the Silver Lounge/Dining Room while in a balcony cabin. When we were in a (Golden) Grand Suite and a Golden Junior Suite, we were able to have happy hour and dine in the Silver Lounge/Dining Room or the Golden Lounge/Dining Room. The Gold dining room was very nice because the tables were far apart and the service was top notch. The concierge was situated in the dining room during happy hour and meal times. We also got an included North Star experience. There was a cost for everyone else. The entertainment was very, very good. The guest entertainers were wonderful. The gym was small. Maybe 6 treadmills with one out of service during our three cruises. A few bikes. But, if you were determined to get a workout in, you’d be able to do it. All in all, we enjoyed our cruises. We enjoyed the ports and the ship’s excursions. The staff were excellent. The cabins were very nice. The food was good, especially the Chinese offerings. The only negative—maybe—was the behavior of the mainland Chinese customers. They are not used to cruising and traveling with westerners. And, we are not accustomed to traveling with people who don’t understand or abide by lines, who talk loudly and even during performances. But, we were all there to enjoy ourselves—and I think that was accomplished by most. Read Less

Usually travel po and the old Thompson crushes The food is a lot better on this ship, actual buffet is excellent , entertainment some excellent some not very good A lot of passengers shore excursions all at same time very unorganised feeling like you are behind herded not a nice experience , one tender trip had to queue 50 mins in sweltering heat to get back on board , felt sorry for families with young children. Worst part is bar service never been on a cruise were the service fir the bar has not been on the ball so much so had to hide having a low drink when didn’t want any more offered. This cruise don’t have to worry, queues and waiting is the norm at all the bars , drinks service on the theatre nearly non existent so get your drinks before you go to the shows so give time to go queue somewhere first Think will be back to p and o after this trip . A lot better service even though though food was much better on royal Caribbean Formal nights don’t bother hardly anyone does Read Less

The cruise was primarily chosen as an add on to a week long holiday in Singapore to get away from U.K. for Christmas and New Year. My only previous cruise experience was 2 longer Med cruises with NCL, which I thoroughly enjoyed. I had always wanted to try Royal Caribbean as their ships looked slightly better than NCL. Comparisons are not easy as this was a short cruise in a different part of the world but I will try drawing a few conclusions despite this. Embarkation is never a great experience with thousands all wanting to get on board quickly and I guess the experience is port related. In Venice I’ve sat in a big warehouse waiting for a ticket number with limited refreshments. In Singapore I joined a very long queue that moved quite quickly but there was multiple stages to get through and despite having completed everything electronically beforehand as requested, they still needed to take pictures of passport and me again and by this stage unknown to me, I was meant to have photocopied my passport too which they did there and then. They had a few people processing us but despite the IT they seemed to have to juggle taking photos and adding passport stickers - they ran out of official ones so carefully placed two blank stickers on passport, manually added a Royal Carribbean stamp before writing on cabin number. A few stages later of showing ticket and/or passport we got to a point the passport was surrendered and finally got on the ship. (My passport is about 8 years old and maybe can’t hold biometric data - it meant despite giving thumb prints I could never get through automatic passport checking and after queuing had to go to a queue for manual checking. This is not RC’s fault). If you’ve cruised before you’ll know food is a big part of the experience. However I had forgotten that choices when you first embark are limited and you have to quickly identify what is open - there was pizza in sorentos but we had hoped for more choice and ended up in Two Seventy with a few cakes, biscuits and cold bites. That’s normal I guess. By luck where we sat to eat was our muster point and the safety part was really well done with a good drama story video to watch explaining everything with humour. All but one of our cases made it to the room - one was held back because of a 4-way power lead which seemed ridiculous and meant more fuss at the end of the cruise to get it back. It was fairly easy to navigate the ship with just two main staircases/lift banks at either end of ship. From memory, the cabins were decks 7-13 with finer dining, entertainment and “shopping” on 4-5, main chow was the Windjammer on 14 with pool and Solarium (which turned out to be a cafe/rest area). The restaurant situation was similar to NCL. A main large buffet area with tons of variety for breakfast, lunch and dinner and different choices each day, some more free smaller niche venues, free more formal restaurants and then the ones you have to pay for. I’ve never used the pay ones because like NCL, the food quality and choice of ones included in cruise price were brilliant. What I found confusing was we had been allocated “My Time” restaurant on our SeaPass - a plastic card room key/ID/on-board charge card you get. There was no restaurant listed with this name - we found out it was two joined places called American Icon and The Grande. You had to book but the food was a notch above Windjammer with table service but obviously less choice than Windjammer. We divided our time about 50/50 between this upmarket a la carte place and the windjammer buffet. The only thing slightly worse than NCL was that they shut the Windjammer between mealtimes whereas I don’t remember that happening with NCL - so often we were waiting for 5.30 to come round so we could eat. I found the staff in all places absolutely second to none. NCL were fantastic too but RC staff have somehow gone a notch higher still. It would be near impossible to get better service. You were meant to know the RC phone app was the key to booking things. We found out at guest services and they booked us into Starwater show in Two Seventy (as in 270 degrees, three quarters of a circle, which the tiered seating area is within). This was easily the best cruise show I have seen. At the end of the show the cruise director, a short, portly chap referred to just as “Ken” made one of many appearances during the cruise, as he clearly still needs to be centre stage. To give him his due, despite this being annoying, he is guilty of putting on great shows and annoyingly too he can sing rather well. We also saw the Sequins and Feathers Show in the Royal Theatre which I really enjoyed too. The only show we didn’t rate was The Aussie Boys. We assumed given the singing talent from those shores that we’d here covers of Bee Gees, INXS, Crowded House, Men at Work, John Farnham etc, but we got The Seekers (some folk band from 1960’s), a song in mandarin and other old middle of the road run of the mill stuff. They spent most of the time talking about Australia and the last song was some dirge “Aussies” are meant to go all weepy and homesick about when they are abroad - it was as annoying as listening to Aussies banging on about themselves and if they get so homesick then spare us all and stay home :) The Royal Esplanade had shops 99% of us would only shop in if we were super rich - Tiffany’s, BVLGARI, Hublot etc. Plus Art Auctions. I have no idea what percentage of passengers use these shops but there was nothing for ordinary folk. It must be a winning formula catering for the few super-rich as this was same as NCL. As with NCL, WiFi is massively expensive and so is drinks package. When you have a drinks package, you have to take every and any opportunity to drink to get your moneys worth. This probably then adds massive cost to providing the package pushing prices up like a vicious cycle. Maybe they should consider just charging a reasonable price for the drinks? The cabins were well laid out, super clean and modern and seemed more spacious than most hotel rooms with ample cupboard and sleeping space for 3 adults. Unfortunately they are not well sound proofed and we had a nightmare family next door allowing a 3-4 year old to stomp up and down corridor past midnight, wailing, having tantrums and ruining any chance of sleep. RC rehoused us when we went to guest services and it was better but still you hear a lot of clanging and even taps running so maybe take ear plugs just in case. The RC excursions were well overpriced so we went with Shore Excursions who used the same tour guide company as RC but far cheaper. All the guides were fantastic. For Port Klang we did Batu caves which were interesting and photo stops, with Petronas Towers being main one - shame they couldn’t organise tickets for us to go up. If I did same cruise again I would stay on ship as much time is on bus. For Penang we went round a wet market, some temples and Botanic Gardens and saw very little of Georgetown itself, if I had my time over I would have just got off at Penang and spent the time in Georgetown which is at the port. With Phuket we did James Bond Island - it was 2 hour bus ride and then 30 mins or more by boat to circle a rock island that looked much the same as others we passed. We then went to Koh Panyee village on stilts which was ok but you won’t get good souvenir prices and like all tours, an hour is wasted eating when the ship provides massive breakfast that can tide you over until dinner. We saw a Budhist cave temple on way back that was like Batu caves at the Kuala Lumpar stop. When we got back to Petong Beach where ship tendered to, there was a few hours left to shop and enjoy beach. If all you do is Petong Beach you will save a lot of time sitting on a coach and get plenty of time to get souvenirs, drink and swim. The extras like North Star, dodgems, Rock wall etc are ok and there is plenty to keep kids happy but this cruise was so short with just one day at sea after 3 consecutive days with excursions that it wasn’t possible to fully exploit all the opportunities on board. In summary I would travel with RC again and clearly I was happy to travel with NCL again. They are both offering similar top quality experience, fantastic food and service. I think 4 full days cruising is too little to enjoy the facilities and I would recommend ones of at least 7 days with at least 2 at sea to feel you have had your money’s worth. Read Less

My wife and I just took a 5 day cruise on Quantum of the Seas out of Singapore. I have to admit I was a little apprehensive reading all of the reviews, and was worried that I was spending a lot of money for a trip that I would not be satisfied with. This could not be farther from the truth, in fact I am wondering if I was on the same ship as the people who wrote many of these reviews. Let me preface this by saying I am just a normal guy, so I was not expecting royal treatment and 5 star meals. I was looking for a fun trip, where I was well taken care of, with plenty to do. I was not disappointed. Let me talk about some of the review I read and what I experienced: Food is horrible- The food was fine, windjammer met our needs and the service was great. Loved the roast beef sandwiches at the Two 70 café and the burgers at Harp and Horn. The steaks at Chops were amazing and we ate twice at Jamie’s, incredible. Late night pizza was also a great hit. Can’t get a seat at the restaurants, can’t find a bartender, never a staff member around- We never had a problem finding a seat anywhere. Bars were everywhere and bartenders were eager to get us drinks. At the pool the waiters were around constantly, never had to leave my chair for a drink. Can’t find a chair at the pool- never had a problem, sat right by the pool. I will admit a lot of kids in the pool, but that is probably the case on any cruise. This cruise was amazing in every way. We felt pampered and taken care of the entire time. Loved the shows, especially Starwater, could have watched that over and over. Sequins and Feathers was great too. Did not care for magician. Casino was awesome. Always something to do. My only suggestions would be an adult pool, a little more time between shows. Venues were on opposite ends of the ship, so we were always racing. Advice- drink package was well worth it, keep an eye on the price, it kept going down so we kept cancelling and rebuying. We talked to a lot of people who paid a lot more. Keys package made getting on and off a breeze. Well worth the price. We saw many waiting in line for a long time as we just walked past. This was the absolute trip of a lifetime. We have been on 4 cruises and this was by far our favorite. Simply incredible. Read Less

We chose this cruise to see what it would be like to holiday at the new year and as it was a very good itinerary we really looked forward to it. The ship itself was very good, exceptionally clean with friendly staff. Food was very repetitive in the main dining room, although the speciality restaurants were really good we bought a 3night dining package and were glad we had. We really enjoyed Jamie’s Italian, so good we went twice and Chops Grill was the best we have ever eaten on a cruise. The only down point was there were a lot of teenagers on the ship doing the usual silly things they do, pressing lift buttons and racing up and down the corridors late at night, their parents obviously oblivious to what they were getting up to. Lots of screaming younger children, in the dining room, really annoying, screaming their heads off whilst you were trying to enjoy dinner. Entertainment was hit and miss, Grease was positively boring and many people on our row fell asleep, probably because it was the late show. This was a Asian cruise starting in Singapore so we were their for the New year firework display. We really loved Singapore and the weather was wonderful We visited Raffles and had a Singapore sling. Gardens by the bay, our most beautiful trip was to the cloud forest where the Orchids were numerous, such beautiful colours, we have never seen so many different species, all brilliantly displayed. We spent three days in Singapore before the cruise and a further two after, a full week before the cruise would have been better but that would have meant being away for Christmas and we like to be with the family at this time. We enjoyed our holiday and saw some wonderful places such as Kuala Lumpur, Penang both of which were very good Ports of call, Malacca was boring and the ship asked Guests opinion on this stop not very favourable I would think was the response there was nothing to see.The cruise ended in Phuket Thailand after a overnight stay which we liked very much, we came here for our 25th wedding anniversary and the place had changed so much since then I am sure the Sunami must have been terrible but wonderful to see that tourism is thriving again. We loved Singapore and would certainly return there is so much beauty here and so much to see. Disembarkation was easy and we caught a taxi to Clarke Quay where we stayed for a further two days and visited China Town which was preparing for Chinese New Year so everything was decorated in red and gold it was beautiful.We are now both in our seventies and cruised for many years and visited some wonderful ports of call and we will continue to do so whilst we are able. Read Less

Spent 2 days in Hong Kong at the Park hotel. Used the Big Bus to get around great value if you have not been to the area before. Getting onboard was easy no issues, very straight forward. Few things different seapass cards were are you room waiting for you. Seemed a little strange. Spectrum of the Seas not sure what I expected but did not seem as flash or exciting as other ships I have been on. Definitely has an Asian twist in the interior design. Lots of seating every where and no one trying to sell you packages as you board. I did not see a dining special on specialty restaurants which was a shame, I probably would have taken up that offer. The centrum was the smallest I have ever seen and the shops were spaced out all over the ship. We had a balcony room with large balcony it was better designed than most I have stayed in with 2 wardrobes and fridge and tea and coffee available in room. USB ports to charge phones and devices was a great addition. Was a little disappointed with main dining room options I would have expected the Asian food to be of better quality I was not a fan. But normal menu items were as good as always. Crew were fantastic we were travelling with family and young children and there were well taken care of. Kids club was a hit with the 6 years old and baby nursery was also great value though the ship did not have nappies for children under 2. Activities were good a good variety with the cruise director Fang also around and ready to stop for a chat. Trivia with a twist as presenter was Chinese and had problems pronouncing some English words which made these sessions more fun. Casino was a smoking venue this was not pleasant experience. Bionic bar, bumper cars. Archery and rock climbing were fun but I did miss putt putt. Okinawa was probably the worst place to get off with customs taking hours to get through the whole group. Causing tours to be rushed. Stop in Ilocos was not great as it was rendered so it took ages to get off and first in first served to get transport from the port. It was so hot and very poor where we stopped and really nothing to do. Subic bay on their other hand had plenty of cabs about 3200 pesos for 4 hours was good value driver would take you anywhere you wanted to go. Getting off at Hong kong was a breeze. No Line ups. Then we headed off to Singapore for a couple of rest days. Read Less

We had cabin 7238, Silver Junior Suite. It was beautiful, the ship is only six months old so our cabin was rather immaculate. Bathroom with full size bath, sink plus separate walk in shower. Opposite was a separate toilet and full size sink. One large double wardrobe plus another stand alone wardrobe with hanging space plus drawers. Lots of storage space. We had unused hangers and empty drawers, there was so much space. Comfortable bed, great lighting, fabulous large flat screen TV, and large desk. Balcony was large, and had the most comfortable balcony furniture I have ever had (this was my 46th cruise). Our room steward Cheng was very helpful and super friendly. We are not very demanding people but he was keen to help in any way he could. We bought a water pack of 12 bottles, which cost AUD$63, and they were in the room when we arrived. Dining - we ate lunch in the MDR on day one, it was fine, good service. We also ate one dinner in the MDR and the food quality was good. But the MDR was very busy, we had anytime dining but they took us downstairs to the traditional dining section as there was no space. As we had a Silver Junior Suite we were entitled to eat in the Silver Dining Room on deck 14. This was a great space, mainly buffet but you can also order from a small fixed menu which they bring to you. We ate here breakfast, lunch and dinner most days. Service was excellent, no wait for a table. Others told us of the huge queues for the MDR and even the buffet. The problem was we had a lot of large family groups on board who were eating together and not wanting to move on, hence no table turnover. Our friends had a booking for My Time dining and when they arrived for their table they were advised to join the long queue. They said 'we have a booking' and were advised that everyone on that huge queue had a booking as well. No tables were available. We had Diamond drinks in the Silver Lounge every evening, you go to the bar yourself, there was no table service. The bar staff were good though, it was fairly quiet most evenings, and they had a large choice of drinks. The Silver Concierge Sylvia was lovely, very friendly and helpful. We had a great time there most evenings. Shows - we saw The Silk Road in TWO70 lounge, don't miss it, it was spectacular. Really fabulous show. We also saw the production show Showgirls in the theatre, also really good. We missed a couple of special acts that we had seen on an earlier cruise. The theatre is large but get there early for a good seat. We are Diamond, embarkation around 12 noon was easy, and disembarkation at 8am was an easy walk off. We hopped into a taxi to the airport (around HKD320) and there was a huge line up of cabs waiting to take the passengers. We did a ship tour Okinawa which went to Okinawa World (a cave system, and traditional buildings/shops), the ruins of Shuri Castle and a shopping street. It was great! We had a great tour leader. In Subic Bay we did the Subic Bay Naval Base and Oceanworld tour. This was USD119 and did not deliver what was described. I complained the next day back on the ship and the shore excursion people were very apologetic and offered a 20% refund which I agreed to. It was the first time the ship had been to this port and lots of tours didn't go to plan. We did a private tour for Illocos, which took us to Vigan. Service was really good everywhere, with friendly staff. The Cruise Director Fang was fantastic! Such a great guy. Read Less

This review is only our opinion and in no way reflects the crew on the Spectrum of The Seas who were all fantastic and definitely had their work cut out. If you have ever been on a Royal Caribbean International (RCI) Oasis-class ship, I think you will be very disappointed with Spectrum of the Seas. We have been on many cruises and this was our third cruise with RCI so we thought we knew what to expect. We knew the cruise would have a lot of Asian passengers and we were actually looking forward to this new experience, what we didn’t expect was the cruise to be totally focused at the Asian and ‘Upper’ class market (my bad for not doing my research). Embarkation on RCI has always been busy but I found this occasion to be just organised chaos at its best to the point I was getting stressed out before even getting on the ship (first time I have ever felt like this). Once on the ship, we were informed our cabin wouldn’t be ready for another hour, unfortunately, we weren’t able to enjoy our drinks package until we received our key cards and we couldn’t get them until the room was ready. As we wandered around the ship, we soon realised that parts of the ship were only accessible to the ‘upper class’ passengers. This included the solarium which is usually an adult only area and where we would normally spend our time. This was also the case when we went to watch a show in the Two70 lounge, all the front lower seating areas were cordoned off and reserved for the ‘Upper class’ passengers. It reminded us of the Titanic which somebody else on these comments has also referred to. Mealtimes in the Windjammer restaurant was like feeding time at the zoo. If you were lucky enough to find a table you had to guard it with your life. The food choices were mainly Asian food with a very small poor selection of western food and regardless if you thought that you are at the front of the queue, you weren’t. We decided to use the Dining Room for the majority of our evening meals and booked tables for set times, unfortunately, these times often slipped resulting in queuing for around 30 minutes. Although this was very frustrating, we understood that these issues were caused by other passengers and was not down to the dining room staff. We were also shocked by the number of things that were not included within the cruise package such as activities and snacks. If we fancied a mid-afternoon cookie or piece of cake we had to pay for it or we could have had a free ice cream if we were able to find an open ice-cream machine. Unfortunately, we could not use the North Star when we planned to due to weather conditions and I was unable to have a go at the I Fly due to previously dislocating my shoulder. The bumper cars were only on set times resulting in large queues and we never even saw the laser quest which you also had to book for. Our biggest problem on this cruise was boredom and the obvious cruise ‘class’ discrimination, we know that there are ‘Upper class’ areas and advantages on the Oasis Class ships but they are not (or never used to be) shoved in your face. Another point is, beware that everything on board is charged in US Dollars. I clocked on to this quite early and stopped my AUS credit card as the exchange rates were ‘quite’ poor, luckily, I managed to use my TransferWise card instead. Disembarking the ship was another story. We managed to get straight off the ship but then ended up in a queue for about 1 ½ hours waiting to get out of the terminal. We thought this was due to Customs & Immigration but it appeared to be just a taxi/bus queue (we think). This was definitely the worst cruise we have been on which has resulted in us reconsidering our Caribbean cruise plans for next year. It was such a disappointment as we knew this was a new cruise ship and looked forward to the cruise so much. We could not fault the crew on the Spectrum Of The Seas who bent over backward to help and please the passengers. This is one area that we have never faulted RCI for. The ship is brand new and looks it, but sometimes it just felt like a cross channel ferry. Unfortunately, I think that once you have been on an RCI, Oasis-Class ship nothing will ever compare. Read Less

i must admit that the Spectrum is a marvelous ship. Well designed and beautiful. However, the management is disappointing. I have tried to contact the Guest Relations team via the official website and email. Not a ripple of response in 2 months. Here is my email which will tell my frustrations with the Cruise Line. "I am astounded to notice that you charge my credit card in Hong Kong Dollar while I had explicitly chosen the opposite during my online check in procedures. The exchange rate of you is unfavorable and my bank charge me a handling fee for billing from overseas in HK dollar! Although the amount is not too big, but it appears to me that your cruise company pay not much attention in caring your customers preferences. In addition, I do like to complain a few issues. We enquired repeatedly about the dining time and we are told 2nd dining is 7:30 pm. After boarding, we find that it is 8 pm instead. Again, no big deal, but irritates your customers. Before we board, I find no way to inform the ship that it is my Wedding Anniversary, Birthday of my sister in law etc. I want to purchase flowers for the ladies, but I think the service is not provided. After boarding, we have tried to inform the ship about the important dates, but we found no hospitality, no cards, no decorations and just nothing. It is not that in other cruise lines, including your sister line, the Celebrity. For the theater show every evening, they are scheduled 7:30pm and 9:30pm. First dining is at 5:30pm and guests have 2 hours to finish their meal. But, for 2nd dining at 8pm, we have only 90min. to rush our dinner if we want to go for the show. So, no matter how we rush with our food and how hard our waiters are rushing, we never arrive the theater on time. For the shows, many, if not the majority, guests are reserving seats for their family. It is so ridiculous for 2 to 3 kids to reserve a whole row of more than 12 seats. One evening, I went for the 7:30pm show before our specialty restaurant booking at 8:30. I and my wife attempted 4 to 5 places and just to be scolded by other guests because they RESERVED those seats. Of course, it ended in quarrels and spoiling the mood of the vacation. I really like to know the policy of your cruise line or the ship. Most important, are you enforcing your policy in any way? About the 'Silk Road', we try to book before we board. But only the paid 'VIP' version can be booked. OK! we do it on board. But, every show is FULL. Fine, other guests do their booking before us. What upsets me is my enquiry at the guest relations, after queuing up for a long while. They said that only the paid version has seats. The show is for the guests. Everyone guest should have a chance to view it. Either you add more sessions to fulfill the demand, or you make every guest to pay for the show. At least, you should arrange a waiting list that unsold seats will be released for some other guests. There are lot of other issues that are unsatisfactory, but I don't want to spend my time on them. As a customer, I don't like your cruising company. Read Less

The ship is new and beautiful. It holds 5 thousand passengers , so long lines everywhere, dinning, games embarkation and disembarkation. We were travelling during X'mas holiday so the ship was entirely sold out with 12 hundred kids on board. It was impossible to find a quiet place. The ship is catered to the Asian market and there are lots of Chinese dishes in the buffet and the main dinning room. We had one lunch in Jamie's kitchen. It is quite expensive and I don't think it is much better than the main dinning room. This was our second time on RCL and really enjoyed their nightly entertainments.It was a step above HAL. Okinawa is a nice place to shop and walk around. The 2 ports in Philipines Vigan and Subic Bay is totally waste of time. The ship is catered to younger passengers with lots of activities like rock climbing, surfing bumper car. If you want to have a relaxing cruise, then this ship is not for you Read Less

We have taken quite a few cruises - Princess for the Scandinavian cruise, Carnival for the Alaskan cruise, etc and this is by far the worst cruise we have taken. And it was a pity because Spectrum is probably the best equipped ship we have sailed with (hardware is very very good - lots of facilities, large rooms, etc.) BUT the software is horrible to say the least. 1) the wait for first dinner was totally unacceptable - it appeared someone miscalculated the crowd? How could that happen for a professional organization when you have the number of confirmed passengers on the cruise days ahead??? 2) The Best of Okinawa excursion was a mis-selling. You did not know the main building of Shuri Castle was burned down a few months ago? Yet, your people sold it as a visit to the old palace??? And the tour guide you hire rushed us through the itinerary so we could have lunch at about 3PM? This is the way a professional is supposed to plan a trip??? 3) The 6-hour Vigan City Highlight took around 1.5 hours to get to the town and back leaving us around 4.5 hours. And of the 4.5 hours, the tour guide left us shopping at a cobblestone street for 1.5 hours with all the shop pretty much selling the same merchandise and if you add 1 hour lunch time (where a disappointing lunch was provided), we really did not do much for the USD119/pax we paid!!! 4) The Subic Bay & Ocean Adventure Combo Tour was probably the worst mis-selling I have ever seen so far in my life. For a 5-hour excursion, we arrived at 10:29am and we only managed to get through the gate at 11:10 (wasting 40/300 = 13% of our time standing in line to try and get in) to watch the 11:30 Dolphin show followed by the 12:30 Sea Lion Show followed by 1:10pm "Runner up to Philippines have talent" Acrobat Show. We paid USD119/pax for something costing USD16/pax with no lunch time planned - we had to grab a hot dog ourselves during the Acrobat Show). We left for the "just as US Navy Seals and Special Forces Units, you'll learn how to mountaineer, identify wildlife, find portable water sources and build a fire using only dried bamboo" to watch the building fire bit only!!!!! The organizer may blamed it on the rain that day but the reality was, there was no time allocated for anything else except to watch the building fire bit! Again, we paid USD119/pax essentially for a Dolphin show, a Sea Lion show, an so-so Acrobat show and to witness how to start a fire using dry bamboo!!! 5) And the attitude of the employees on board the Spectrum was just incredible - with the exception of some of the employees during dinner on main dinning room on Deck 4, the rest of the employees seemed to have forgotten they were in the service industry??? Their attitude towards their passengers leave much room for improvement!!! This is the first time we have taken a cruise onboard a Royal Caribbean and I find it very strange that a brand name like Royal Caribbean allowed such poor standard to exist amongst your fleet. Totally disappointed!!!!!!!! Read Less

Being on Mariner of the cruise a couple of times with amazing experience , we opted for quantum of the seas (having seen it being advertised 4 years ago) for our maiden sailing experience with our extended family . Pros : -Quantum is beautifully built , she’s majestic , stylish , modern , clean and well maintained - Staterooms were comfortable and well designed with good use of space - Wonderland specialty restaurant was a nice surprise - its menu comprising of deconstructed food served in western Omakase style -No stinging on food . For the price you’re paying , you can get a flavour of some pretty decent quality steak , though standards vary across restaurants . -Selected staff were very friendly and went out of the way to make passengers feel at home . Examples include the head waiter of my time dining , our stateroom organiser , waiters of specialty restaurant - Good line up of musical acts ( piano , guitar , jazz band , pub Singer Carlo etc ) - pleasant onboarding experience typical of our other RCI holidays -swift and smooth , on time delivery of luggage -North Star was a nice experience , well allocated with no need for queuing . Memorable birds eye view of the majestic ocean. Cons : - very poor crowd management . Despite the big ship, it feels very crowded all the time with fellow passengers scrambling for literally everything ( free pizza , water , shows) - Poor allocation of crowd to allow passengers to have a flavour of most activities on board : Bumper car has a snaking queue , royal theatre is always packed with some shameless fellow passengers reserving rows of seats for phantom friends ( who never appeared ), everywhere felt like a market place . Sorentos pizza , cafe promenade , windjammer perpetually filled with hungry souls with very limited seats -Not family friendly . Not sure if dreamworks is no longer a partner but there were very little activities catered for kids . ( instead there was a random LGBTQ party ) . Extremely difficult to get around with a pram due to the crowd and the throngs of able bodied adults fighting for the lift. A segmented priority lift / ramp will be most helpful . - only a few areas to refill water , a water dispenser at every stateroom level will make it more convenient and less crowded to obtain this necessity . - Pre-allocated ‘My time dining’ but only allowed to book a slot from 845 pm onwards , otherwise the other option is to join the snaking queue . Never experienced this with my time dining before , we were told to pre book one year ahead of time in order to get earlier slots (?!) . It’s either a very poorly set up booking system or a main dining hall operating over capacity not befitting of its passenger volume . - Key entertainments were so so . Peng Fei magician , Starwater were the only shows worth watching. Aussie boys was cringe worthy with their twisted rendition of old Chinese pop songs , sonic odyssey was a mix mash of Bollywood / can can / drums , sparklers and feathers was an out of fashion broadway theme singing show with little wow factor . -Had to queue immediately once on board to book the Starwater show and some activities . Not sure what’s the purpose of booking as the show hall was packed despite the booking . Some of us had no seats . -Poor announcement of activities . No formal night for the first time ( maybe there’s one but it was Super unclear when it was held) -You have to pay to take a picture with the captain! iPhones not allowed . - Service was sub-par to say the least. This was the main killing factor . except for the few staff mentioned above under pros , most staff appeared listless, irritated and condescending . The Chinese staff spoke very little English and behaved in a rowdy manner as though they work at the fish market, some of them more keen on watching their fingernails grow than to smile and greet customers . I had one Chinese staff who tried to pressurize us to purchase a dining package , likening the price of it to a few packet of cigarettes ! Indian staff at two 70 was perpetually angry , irritated and threw our sailpass card on the table when we made payment . Staff appeared to be obviously overworked , underpaid (perhaps) and badly trained - and it’s evident . There’s also very little attention to client’s needs such as helping parents with toddler ( eg I was trying to get warm water to make milk but was told to wait in the queue after a fire drill has ended , though I had no intention to dine). Perhaps my expectations were too high after seeing ad shots of this ship or drawing too much positive experience from mariner of the seas , quantum overall, fell flat and was average at best . Read Less

We chose this itinerary as part of a Balinese Delights package which included stays in both Seminyak, Bali and Singapore. Having read reviews of this ship but not this journey we were prepared for an Asian cruise with a very different clientele and cuisine but happy to embrace a new culture. What we did not expect was to be fleeced at every single opportunity by this cruise line. Everything from bottled water in the cabins to the internet service was at extra cost and some of the fees were extortionate. For example $29 for a single days surf and stream internet access! The gratuities policy was also staggering,around $16 dollars per day per person for the cabin, plus 18% automatic service charge for any drinks bought in the bars or food bought in the specialty restaurants! The shore excursions were also expensive, but we were happy with the service provided by the guide who was both knowledgeable and helpful. The tour Kuala Lumpur on your Own was however too short in duration to really allow anyone much time to do anything other than shop. for the other ports we chose to hire a driver for the day at a fraction of the cost of a cruise line excursion. The large cabin was an internal with a Virtual Balcony which was a complete waste of time and did not work at all for the first two days. The layout was also poor as you could not watch TV in bed. One good feature was the provision of USB sockets in the room for charging phones etc but this was necessary as the charging station we brought from the UK was confiscated as we boarded. They also confiscated a litre of gin which we were bringing aboard. In summary we would not cruise with Royal Caribbean again as we felt we were there to be milked by the cruise line. Read Less

As frequent travelers staying in many hotels locally here in the Philippines and hotel abroad in different countries, my wife and I tried to experience to cruise onboard which is Quantum of the seas. Every traveled that we planned, we always rely to read the comments and reviews to all hotels that we stayed in. This time, we decided to experience to choose to get onboard the cruise ship. At first, I was hesitant to choose Royal Caribbean Cruise- Quantum of the Seas because of majority negative reviews that we read, but to my surprised it turns out to be a remarkable experienced cruising at this luxury vessel. We travel Singapore cruise from November 30 to December 5, 2019, 5 days cruise from Singapore-Malaysia- Thailand-Singapore. We stayed in hotel in Singapore since we arrived on the 28th of November. Using our tourist pass which we bought at Changi airport for S$26 for three days is such a big savings using it unlimited at MRT lines and buses by simply tapping the tourist pass card as our ingress and egress on trains and buses. We took the advantage of using the tourist pass card visiting tourist places in Singapore. We observed that if you travel from station to another station it will cost you a minimum of S$0.83 –S$ 2.08 so having this tourist pass card is indeed a great savings. Quantum of the seas is remarkably a huge luxury vessel with superb facilities from cabins, classic restaurants, production show venues, swimming pools and entertainment venues. The Food and beverages staff went out beyond and above extraordinary services, kudos to Head Waiter ONUR from Turkey, Waiters Fely and Frederick both from India of SILK restaurant, Jidong from housekeeping, Bartender Mike of Sky Bar, Alvin of Sorrento, Regie of Solarium, Bar server KURL of Boleros, they all deserved to be commended for the excellent services they have rendered during our 5 days cruise. The cruise entertainment team is very active from the varieties of shows for the cruise led by Cruise Director Ken and Manager Troy. The Captain of the ship and the Hotel Director are always visible from embarkations to debarkations. Singapore embarkation process are very smooth and organized. Singaporean are also well- commended for their disciplined behaviors from dining to queuing on any events or entertainment production shows considering they are about 2,500 Singaporeans who was with us. Though we only stayed on inside cabin but the virtual balcony appears to be like you are staying in a real balcony cabin. The food that we have is so delicious from all the restaurants that we have dined. On our 1st day, we made a reservation to watch the STARWATER production show which is a Broadway’s presentations featuring world class musical show at deck 4 Two 7 venue. It is also recommended to watch SEQUINS and Feathers, another world class production show where reservation is not anymore needed. There is so much fun as in no dull moments from varieties of activities and unlimited dining experiences on board the Quantum of the seas. Over-all we really enjoyed our cruise and the money that we spent is worthwhile for the remarkable experiences that we had at Quantum of the seas. We will highly recommend this ship for our family and friends for them to experience what we have experienced. I would recommend to complete your online departure for Singapore immigration for a seamless process and avoid the long queues of passengers during debarkations. In about 20 mins we are already completed the immigration and down to Cruise terminal picking out of our luggage. Read Less

The ship indeed is a technological marvel. The advanced features such as the virtual balcony, SeaPlex (which transformed into a bumper car arena, laser tag course, basketball court, badminton court, etc.), North Star, iFly simulator, Ripcord and many others were truly an experience. The swimming pools were rather small and there were no water slides nor much play area for children. The food however could have been much better. We were already bored of the food at Windjammers (buffet) by the second day. The Chinese, Japanese and Italian food served lacked taste and were subpar in my opinion. The only type of cuisine that was good was the Indian food and burgers. We also dined at the main dining hall, Solarium, etc. but all were not much different. We had a specialty dining at Jamie’s Italian and that lived up to expectations. Nevertheless, our experience were marred by a norovirus infection (which ended up affecting all our family). We noticed there were other cases of it when we went to the Medical Centre. One can only guess how many people were actually affected. Despite being very careful and constantly washing our hands as well as sanitizing them, we all still ended up contracting it. Read Less

Ship brilliant wonderland experience a disaster only good thing are the chairs and tables no wonderland ambience in this restaurant. Put some teacups and saucers on the wall dress someone up in a white rabbit suit all bit boring. Our food served cold and sweet disappointed. Will not sail will Royal Carribbean ever again billed for 50 dollars for towels we never had. Phone call after phone call still no refund and it cost a fortune to call them , always check your bills people. Paid full service charges, even though service was lousy apart from the open deck bar staff. The windjammer is a nightmare overcrowded tables, loads tables full dirty dishes. Entertainment definitely for the Asian and Indian passengers. Singer was awful. Magician had few good tricks but took far too long with boring information bits. Food on the boat not great mostly geared up for Chinese and Asian passengers. Sausage bacon very poor quality not much choice breads. Read Less

Great for first time cruise travellers .We booked from official RCI wholesaler in India -Antilog Vacations website & got a steal deal of 45% . On board there were lots of shows at extra pricing which was steep.excursions to sea halt ports were a little expensive . One tip is to never ever book a DC cabin.Take balcony.Ship is good and hospitable staff welcomes u with smile.At night the ship would shudder and being the first timer it was a bit awkward for us to adjust.Sea sickness is not an issue during the day but for elderly its a major issue & needs to be taken care of. For veg travellers its a bit of nightmare as food is mostly east asian & south asian with non veg thrown around and limited tasteless veg options but still for all its money its definitely a steal . I have heard that its far better than genting & star cruises. Dining has different areas.One can dine at the deck or the restaurants .Majority is non vegetarian food .There are 2-3 indian dishes like dal,roti,pulao as well.Activities happen mainly in form of shows like dance troops & magic for which one has to pay . Service is a tad slow so i would give it a 2/5 rating . better go for things in the house than ala carte ordering Read Less

I’ve been to many cruises and finally chose this cruise as it’s new and the itinerary attracts me. However, this cruise is really a huge mess! First the boarding at Shanghai, wow, i thought they had organised us in regions to wait to board, However, when we were led by a staff to board the cruise first, there was suddenly a large crowd who were waiting at the gate before us, thus we are not first as sectioned out at the waiting area. Next entering the immigration clearance part, omg, it’s so messy, they didn’t tell us where foreigners should go to, after we all gathered, they decided to block foreigners till many Chinese nationals had cleared. Then on the cruise, one of our luggage went missing! Went to their lost and found which only opened after the cruise had moved and could not find it. Then our cabin attendant said she found it outside another cabin on the same level. But the issue was, all our luggage we had tagged them with the cabin strip with our cabin number provided by Royal carribean. Next, the cabin card, we tried to find our seating arrangement on the card for the main dining, however it wasn’t there. To our horror after checking out with the cabin attendant, we found out that in China for this cruise they don’t provide a fixed seatings for each cabin like the other cruises! We gave up on that so called fine dining for the entire trip as the queues outside the main dining rooms were like some refuge centre and the food menu is not fine dining at all as they provided Chinese food only and those usual items for fine dining like steak, etc were chargeable! Omg never seen a cruise like this! Then come the mandatory emergency drill, it was so disorganised and it was so different everyone was gathering in enclosed areas! We were told to gather at the 270 degree lounge, the woman who was holding the microphone was literally shouting in the microphone and commanding everyone of us there as if we were her staff or she’s the teacher or manager Or she’s the army officer in a fierce and authoritative manner. So rude! Never been on a cruise that would demand the customers to be silent in such a rude manner! Rubbish! Next, this cruise is really into hard selling their dining products, First two days, the restaurant staff everyone were holding a promotion plan to hard sell to everyone they saw! And the activities on board were mostly chargeable which included rock climbing which wasn’t on other cruises under RC! And next I wonder why a cruise can’t provide proper coffee (though I purchased the coffee card) this is quite applicable in many cruises that I’ve been on. The so called coffee including this one is just some black water! Please don’t treat us as some fools who just drink some black water and said that’s coffee. The alighting part on the last day of cruise was also another part which annoyed me. They purposely section on foreigners and made us wait for the Chinese nationals to clear first before we move on. They blocked us out in different parts before the immigration thus resulting us to have such Long waits (1.5h) before we cleared the immigration.Next, the gym and sauna, it seemed more like a place where their staff got to utilised more. The sauna was so small and seemed to be occupied by their staff as we can’t use it and the lockers we requested for keys and could tell us they did not have the keys???? All in all this cruise is really such a messy one. Very disorganised, no system, poor service attitude especially from the customer service counter. If you want to try out the horrible experience I had gone through, go ahead and book this cruise from China as they really treated their customers who paid money to be ordered by them. Read Less

I would have given a 5 rating if not for the following reasons: 1. Error in billing and very difficult to get help post-sailing 2. We missed a key show because of lack of information on reservation 3. Information on the app are sometimes different from the daily newsletter or the Compass. The app is difficult to use in the first place Other than the above, the good news: 1. Excellent programs 2. Fantastic crew at the American Icon and Music Hall 3. Staff were generally friendly and passionate about their jobs 4. Ship was squeaky clean and well maintained 5. Gym was impressively equipped and had a awesome view 6. Solarium is an interesting concept but probably a tad too warm for Southeast Asia weather 7. Food is generally above average 8. Checking in and out was a breeze 9. Kids club was well equipped and staffed Overall a great ship for families Read Less