6 Rome (Civitavecchia) Holland America Westerdam Cruise Reviews

We chose this particular cruise because of the ports, especially the Dalmatian Coast. No other cruise line had this itinerary. We've done many other cruises on other cruise lines, but a first on HAL. Never again. Overall the ... Read More
We chose this particular cruise because of the ports, especially the Dalmatian Coast. No other cruise line had this itinerary. We've done many other cruises on other cruise lines, but a first on HAL. Never again. Overall the staff and stateroom service is great. No issue there. The ship interiors are nice enough for a mid-size, middle budget cruise line. Where they miss it is food. The worst meals I've ever had. Tasteless. No flavor. I don't believe they even use basic salt and pepper as a seasoning. Truly awful food. The entertainment waivered. The singers and dancers we're about a inch better than watching grammar school kids put on a show. I was actually embarrassed for them. No talent. However the string quartet was fabulous in the Kennedy Center Stage. That was a real treat. I enjoyed the America's Test Kitchen too. Very clever. All the rest were God awful. The staff who run the excursions are ill informed and very unprofessional. I'd fire all of them starting at the top and start over. They contradicted themselves, didn't know, or even attempted to find out if you asked them a question. Terrible. I'll never cruise on HAL again. Even if it were free. Life's too short to waste time on crappy experiences. Read Less
Sail Date October 2017
My wife and I have done numerous cruises of varying durations over the years. Our experience a few years ago on HAL Nieu Amsterdam was very positive so we confidently booked a balcony suite on Westerdam for a 24 night back to back cruise ... Read More
My wife and I have done numerous cruises of varying durations over the years. Our experience a few years ago on HAL Nieu Amsterdam was very positive so we confidently booked a balcony suite on Westerdam for a 24 night back to back cruise recently. The best description of the ship I can come up with is boring. We were so glad that this was not our first cruise experience because, if it was, we would have never set foot on a cruise ship again. The Positives The itinerary was very good with interesting ports and we found our cabin roomy and comfortable. Housekeeping staff were good however we have had better. The Negatives The entertainment on the ship was lacking in all respects. Three piano players, a string Quartet and a Blues Club that was good once or twice but not every night. There were acts on the main stage most nights. Being a back to back passenger we basically got the same shows repeated on the second leg. Same jokes etc etc. ....Boring! Navigation Deck is extremely noisy. Furniture on the deck above is dragged around day and night and we were frequently woken by the rumbling noise when the roof over the pool was closed or opened. The dining room food is reasonable but lacks variety and this only gets worse in the Lido Buffet. Quite often I saw empty trays in the buffet where on previous ships the trays were changed well before getting anywhere near empty. The Lido could be best described as a department store cafeteria that you would find in any big city. Visiting once or twice would be fine but not daily for 24 days. Activities around the ship are kept to an absolute minimum and sail-a-way parties and theme nights with entertainment non existent. There is no way I could give this ship a pass nor could I recommend it to future travellers however I am sure the quiet ambiance of the ship appeals to some people. I feel it is probably best suited to elderly passengers who are not after nightlife, are happy curling up with a good book and prefer their food a little less adventurous. Read Less
Sail Date September 2017
We had the signature suite Deck 6 Sailed 24 July -4th August Pros The staff dining staff were exceptional, they went over and above to please you. The drinks staff were polite but you got the feeling they were there to push sales. ... Read More
We had the signature suite Deck 6 Sailed 24 July -4th August Pros The staff dining staff were exceptional, they went over and above to please you. The drinks staff were polite but you got the feeling they were there to push sales. Good selection of movies and TV Shows which were available on demand and free. Cons It's a really boring ship....nowhere to have fun. Even the BB Kings lounge music was more about the band enjoying there particular taste in mellow music rather then getting the passengers up to have a dance. I would suggest that if you are between 25-55 yrs you were unlikely to have any significant nightlife at all. Nothing to enhance the sail away experience....no music (or God forbid a live band), and only once did I see canapés being offered by one steward. On the back deck And Lido bistro the music was on a repeat sequence which only lasted at best 45 mins so you heard the same songs and music time and again. The EXC Tour talks should have been broadcast directly into the state rooms. You could not access your stateroom account via the TV. Only via the mobile phone app. The food was repeated every 12 days so if on a 24 day cruise you would get the same menu again. The cabins were not cleaned well and twice cleaning cloth was left in our room. I agree with a previous reviewer that the norovirus cleaning of the stateroom was completely laughable.......nothing was moved from the bench tops in our room. Read Less
Sail Date July 2017
I just got off the ship from a 12 day cruise. I was disappointed as there was no on board things organised, nothing to do, the food was average, the lido deck where the Buffett was had the same food it was tasteless and tasted the same ... Read More
I just got off the ship from a 12 day cruise. I was disappointed as there was no on board things organised, nothing to do, the food was average, the lido deck where the Buffett was had the same food it was tasteless and tasted the same the restaurant food was average, you had to pay to use the da spa this should be free it was a let down for me I couldn't wait to get off the ship. The excursions were very expensive, the cruise director never had any interaction with guests we never saw her there was boring entertainment and sometimes there was none at all. The cruise director should organise activities, the food should be varied and available all the time, there should be more on board activities and interaction. The excursions should be cheaper. There was no captains dinner, there was no dinner highlights... eg Hawaiian nite. Read Less
Sail Date July 2017
First of all I want to say about the Pro's and then the Con's Pro's 1) Good quality of food 2) Most of the staff were friendly. 3) The cabin was ok. 4) The dinning experience was good. Con's 1) ... Read More
First of all I want to say about the Pro's and then the Con's Pro's 1) Good quality of food 2) Most of the staff were friendly. 3) The cabin was ok. 4) The dinning experience was good. Con's 1) Doesn't have a dance club or a place for dancing. 2) 24 days and we only enjoy two shows. 3) The entertainment is only for older adults doesn't have dancing music, karaoke or any other kind of entertainment. 4) The gym is a joke, too tiny and close too early. 5) Only have 12 days variety of food. 6) The sports desk is too limited and only have two ping pong tables. 7) I try to organize a dancing space but the entertainment director was very rude. 8) The sauna is so tiny that only have space for two people and close early. 9) No free steam room, you need to pay for thermal pool package that it is not worth it. ($149 for single person, $299 for couples for 12 days). Read Less
Sail Date June 2017
Well, except for some small points about the shipping company and the boat as: The reserved cabin, Signature Suite category SY "guaranteed", does not correspond with the awarded (6108) Suite SS category, supposedly superior ... Read More
Well, except for some small points about the shipping company and the boat as: The reserved cabin, Signature Suite category SY "guaranteed", does not correspond with the awarded (6108) Suite SS category, supposedly superior category, but being special for people with disabilities, the configuration of the cabin is different: It has no bathtub Hydromassage, no shower with screen, no double sink. In addition it was damaged twice, having to make use of the public. And it was not bad because it is supposed to be configured to facilitate the mobility of a disabled person and / or wheelchair: It does not have the usual step of entry to the bathroom, handles in the bathroom on all sides; For access to the terrace has a small ramp to save the door frame. But, as I said, it does not match the characteristics of what I booked, even though they told me that I had been upgraded.  The Spa pool was inoperative for two days and at the time I wanted to use it, for maintenance. That I say: could not they do the maintenance at night, after closing? At Westerdam you can see the years in spite of the remodelings and lifting that is carried on. In fact, from deck 10 up was closed the whole cruise because they continued working renovating / expanding staterooms, spaces, etc. Unfortunately, from what we were told, work on 25 new cabins added to deck 10 was not completed as planned prior to our departure as well as some additional finishing work. This meant that the Crow's Nest and / or the Explorations Café were not available. The racking of new mattresses, boxes etc. Was evident occupying the elevators until the cover 9 and of this one towards the 10 by stairs. Do not ask me why. In the restoration aspect, being generous, I give it a 5. Of course, when one has tried the excellence of a Koningsdam last year (for not changing company), any comparison is odious. But it is inadmissible to order a drink, when you sit in the dining room, and that you serve it when you go on the second plate: No, I do not want it now. Either the salmon is ironed, or the breakfast card in the cabin is so minimal. Regarding the scales, except for Koper that does not have much in itself, the others are fine. In Messina, Dubrovnik and Venice we had already been on previous cruises; Of Malta, Mdina; Corfu surprised us; Kotor and his surroundings reminded us, saving the distances, to Flam; And amazing Split that will stand up after so many years. All the scales we made by our account and are easy to do. As far as I can see, I have the impression that the space dedicated to the Rijksmuseum at sea and the B.B.King Club were still to be defined. In particular, the Sala B.B.King used it both for this music and to congregate the passage before disembarking in tenders, as well as to listen to the explanations of what to see in the scales of the following day by the Guide of the excursions department. By the way, I would highlight the B.B.King band, the rhythm section (bass / drums) and the wind section (sax / trumpet). The guitar somewhat loose and the keyboardist complies without great frills. As for the voices, Olivia stands out above all, for my taste. To have a good coffee, you have on the main deck a slight representation of what will be the Explorations Café of deck 10, in a corner enabled with a bar that I do not think that goes beyond 3 meters: Queue and few tables. The indoor and aft pools if I could try: divine, all for me. And free sunbeds all you want. About the occupation, it was supposed to be full. Or at least it was what they told us when we asked to change our cabin: there was no free of our category (or superior? I do not know, I do not know). At times, in the buffet, more than the lack of tables, what were missing were plates and cups !, amazing !; As well as a near-British closing schedule. To be fair also, I have to say that because we could not use the common spaces on deck 10 upwards for the theme of the renovation, we were paid $ 200 per person on our bill (I think the whole passage). And in our particular case, the Spa Access Bonus for all the days of the cruise that we hired on the first day (perhaps having had a whirlpool bath in our cabin, we would not have hired it), we were compensated, paying the amount of the expense in our account. Something of reason we should have. It can be said that the "Adriatic Dream": sailing along the Adriatic coast, the scales included and the good weather we had, was fulfilled. I'm sorry to comment on this bittersweet flavor, but we've lived like this. Read Less
Sail Date April 2017
Westerdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 3.9
Entertainment 4.5 3.7
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.8
Family 2.5 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.5 4.3
Value For Money 4.5 3.9
Rates 4.0 4.2

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