3 Rome (Civitavecchia) to Baltic Sea Holland America Westerdam Cruise Reviews

This was the first cruise after dry dock. We did not experience any issues in our stateroom. We did see some steps in the main dining room where the carpet needed to be tacked down. Deck 10 was closed but this was not a problem for us. HAL ... Read More
This was the first cruise after dry dock. We did not experience any issues in our stateroom. We did see some steps in the main dining room where the carpet needed to be tacked down. Deck 10 was closed but this was not a problem for us. HAL generously compensated us with a $200 on board credit to make up for this issue. This was our 3rd HAL cruise but probably our 20th cruise in total--losing track! The food exceeded my expectations for the most part. I did have to send back under cooked salmon one night in the main dining room. We loved having the drink package and took advantage of the chocolate shakes available at the pool bar and the coffee bar on deck 3. A few annoying things--it is nearly impossible to get half and half for coffee. Everything labeled cream barely colors the coffee. Cappucino with steamed milk was a palatable solution. Also, the orange juice seemed to be watered down in the Lido. On a positive note, the Omelet bar is a great option for breakfast and I loved the raisin bread. The Pinnacle was good for a filet mignon. We went a second time and had the halibut but it wasn't worth the upcharge. The Canelleto restaurant was a nice change from the main dining room. We went to one show. It was a musical production. The performers were good singers with one exception. People seemed to love the Billboard Piano Bar and the BB King lounge. We did not spend much time at either venue. There were never enough bartenders at any of the lounges which sometimes made it difficult to take advantage of the drink package in the evening. This was a very port intensive cruise so we were back in our cabin by 10 PM most nights. We did go to the casino and it was fine. We never saw America's Test Kitchen when it was open. Seemed to operate at odd times. We did not take any of the ship's excursions. We had a large Roll Call but HAL did not provide anything for the Meet and Greet which was well attended. Loved all of the ports--most surprised by Slovenia because I had no expectations. Embarkation was quick but not fun. It was pouring and there was no covered walkway to the ship. Disembarkation was very smooth--no complaints! We did not have any discrepencies with our shipboard account, we were able to stay in our room until called and we found our luggage immediately. Overall, a very enjoyable cruise! Read Less
Sail Date April 2017
Well, except for some small points about the shipping company and the boat as: The reserved cabin, Signature Suite category SY "guaranteed", does not correspond with the awarded (6108) Suite SS category, supposedly superior ... Read More
Well, except for some small points about the shipping company and the boat as: The reserved cabin, Signature Suite category SY "guaranteed", does not correspond with the awarded (6108) Suite SS category, supposedly superior category, but being special for people with disabilities, the configuration of the cabin is different: It has no bathtub Hydromassage, no shower with screen, no double sink. In addition it was damaged twice, having to make use of the public. And it was not bad because it is supposed to be configured to facilitate the mobility of a disabled person and / or wheelchair: It does not have the usual step of entry to the bathroom, handles in the bathroom on all sides; For access to the terrace has a small ramp to save the door frame. But, as I said, it does not match the characteristics of what I booked, even though they told me that I had been upgraded.  The Spa pool was inoperative for two days and at the time I wanted to use it, for maintenance. That I say: could not they do the maintenance at night, after closing? At Westerdam you can see the years in spite of the remodelings and lifting that is carried on. In fact, from deck 10 up was closed the whole cruise because they continued working renovating / expanding staterooms, spaces, etc. Unfortunately, from what we were told, work on 25 new cabins added to deck 10 was not completed as planned prior to our departure as well as some additional finishing work. This meant that the Crow's Nest and / or the Explorations Café were not available. The racking of new mattresses, boxes etc. Was evident occupying the elevators until the cover 9 and of this one towards the 10 by stairs. Do not ask me why. In the restoration aspect, being generous, I give it a 5. Of course, when one has tried the excellence of a Koningsdam last year (for not changing company), any comparison is odious. But it is inadmissible to order a drink, when you sit in the dining room, and that you serve it when you go on the second plate: No, I do not want it now. Either the salmon is ironed, or the breakfast card in the cabin is so minimal. Regarding the scales, except for Koper that does not have much in itself, the others are fine. In Messina, Dubrovnik and Venice we had already been on previous cruises; Of Malta, Mdina; Corfu surprised us; Kotor and his surroundings reminded us, saving the distances, to Flam; And amazing Split that will stand up after so many years. All the scales we made by our account and are easy to do. As far as I can see, I have the impression that the space dedicated to the Rijksmuseum at sea and the B.B.King Club were still to be defined. In particular, the Sala B.B.King used it both for this music and to congregate the passage before disembarking in tenders, as well as to listen to the explanations of what to see in the scales of the following day by the Guide of the excursions department. By the way, I would highlight the B.B.King band, the rhythm section (bass / drums) and the wind section (sax / trumpet). The guitar somewhat loose and the keyboardist complies without great frills. As for the voices, Olivia stands out above all, for my taste. To have a good coffee, you have on the main deck a slight representation of what will be the Explorations Café of deck 10, in a corner enabled with a bar that I do not think that goes beyond 3 meters: Queue and few tables. The indoor and aft pools if I could try: divine, all for me. And free sunbeds all you want. About the occupation, it was supposed to be full. Or at least it was what they told us when we asked to change our cabin: there was no free of our category (or superior? I do not know, I do not know). At times, in the buffet, more than the lack of tables, what were missing were plates and cups !, amazing !; As well as a near-British closing schedule. To be fair also, I have to say that because we could not use the common spaces on deck 10 upwards for the theme of the renovation, we were paid $ 200 per person on our bill (I think the whole passage). And in our particular case, the Spa Access Bonus for all the days of the cruise that we hired on the first day (perhaps having had a whirlpool bath in our cabin, we would not have hired it), we were compensated, paying the amount of the expense in our account. Something of reason we should have. It can be said that the "Adriatic Dream": sailing along the Adriatic coast, the scales included and the good weather we had, was fulfilled. I'm sorry to comment on this bittersweet flavor, but we've lived like this. Read Less
Sail Date April 2017
Cabin and ship very poor, In the morning you do not even get a pot of tea and a freshly baked hard roll. In every port the worst berths, not a single time a transfer to the city for travelers who even go on a sightseeing tour. It is the by ... Read More
Cabin and ship very poor, In the morning you do not even get a pot of tea and a freshly baked hard roll. In every port the worst berths, not a single time a transfer to the city for travelers who even go on a sightseeing tour. It is the by far bad ship with which I have ever taken. Complaints are accepted and one is friendly, but absolutely nothing is done. Every 10 meters on the corridors a bucket that catches water. In the gourmet restaurant sorbet was on the menu, I ordered it. With a grin I was given the cheapest ice with the comment on the table, sorbet would not exist. This is quite typical of this ship, I have experienced it several times. Only positive was the fruit in the morning and the check in. I will never travel with Holland America. Other shipping companies offer much better ships and a real service. Most of the staff on Westerdam made a very untrained impression Everything quite terrible! Read Less
Sail Date April 2017
Westerdam Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 4.5 3.9
Entertainment 4.5 3.7
Public Rooms 4.5 4.3
Fitness Recreation 4.0 3.8
Family 2.5 3.8
Shore Excursion 4.0 3.8
Enrichment 4.0 3.6
Service 4.5 4.3
Value For Money 4.5 3.9
Rates 4.0 4.2

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