98 Rome (Civitavecchia) to Mediterranean Viking Ocean Viking Star Cruise Reviews

We love cruising.....our journey in February 2018 was the first one on a small ship......no casino, no big production shows......just relaxation, great ports, fun entertainment! Cabin, food, and crew are great. The Cruise Director, ... Read More
We love cruising.....our journey in February 2018 was the first one on a small ship......no casino, no big production shows......just relaxation, great ports, fun entertainment! Cabin, food, and crew are great. The Cruise Director, Jenna, is from Charlotte, so we North Carolinians had a good time with her. We've never seen a more cohesive crew. And the Captain is a hoot! So much personality! The Entertainment Staff is so very talented! Music is wonderful.......and varied. We've already booked our next voyage! Food choices on the buffet were varied and well-prepared. Gelato choices are different each day! Main dining room is good, too. The specialty restaurants (no charge for this) Manfredi's and Chef's Table are excellent. The Chef's Table menu changes nightly......you can check what will be served before you reserve your table. Mamsen's is a delight......Scandinavian menu....and Tea Time is heavenly! Great respite after a full day! The spa is great.....staff is excellent. One of our group commented that her massage was the best one she'd ever had! The public spaces are comfortable...and abundant.....we never felt crowded. Be aware....these spaces are cool! Pack a wrap of some sort! Dress code is resort casual...no need for 'dress up' attire! There is an included shore excursion in every port.....some better than others...but they do give you a good overview of the location. We heard some rumblings from folks whose optional tour did not include the things listed in the description......Viking did give them a refund for this tour. We talked with a few folks younger folks (under 30) just to see if they were bored with the more relaxed atmosphere....and were pleasantly surprised to learn that they chose the STAR because of the itinerary and the excursions.....the passengers on our voyage were mostly over 55.....very spry (we saw a couple walkers and/or canes and one wheelchair).......diverse in nationality also. Check-in and debarkation is a breeze - as is airport transfer! You can tell......we had a great time! Read Less
Sail Date February 2018
Viking hasn't been in the ocean cruise business for very long, and clearly has some issues to work out. While their ship is very nice, unfortunately some of the chosen ports of call cheapen the brand. (i.e., Trapiani should not be the ... Read More
Viking hasn't been in the ocean cruise business for very long, and clearly has some issues to work out. While their ship is very nice, unfortunately some of the chosen ports of call cheapen the brand. (i.e., Trapiani should not be the city vistied in Sicily, it should be Palermo; there are better ports than Sardinia; Algiers should be avoided, see below). But it is our experience with customer service that has sealed for us that we will not travel with Viking again. My experience with Algiers, one of the ports of call on this tour: Where to begin? As one passenger stated, "that city is like being on the set of Slumdog Millionaire." I was really looking forward to this port, which sounded exotic, but it was NOT as Viking advertises, in a myriad of ways. We started the morning with the included tour, which was supposed to take us to a number of stops. All tours required a police escort (our first indication this was not going to be like other ports) - instead of seeing any of the sites we were supposed to see, we saw ONE (the Martyrs monument, which as our guide admitted, is marred by the cell tower they have attached to the top and the "eternal" flame only lit twice per year). The rest of the time, the police led our 5 buses on a winding route through what looked like slums, with people on the street starting at us like animals in a zoo, often giving unkind gestures. Our guide said he had nothing to tell us about where we were being led, because he said he had no idea where we were or why we were in that area! Everyone was so ready to get off the sub-par bus and bewildered as to why we saw only one of the many sites we were promised, much less why Viking would bring us to this port of call at all. Based on the misrepresentation of the included tour, we had no faith that the optional tour we signed up and paid for would be as promised, so we cancelled and asked for a refund. We were told they could not give us a refund but we could call customer service upon our return to the States. Only later did we find out from a fellow passenger that the reason we had been rerouted was because of political demonstrations in the City Center. Strikes and protests had been going on for 4 months, something Viking should have known and forseen causing problems. But when we returned to the States and called Customer Service as instructed, we were given the runaround and had to go through many departments, and in the end were still denied a refund, with no explanation. Sad that we would be treated this way, especially since this was our 3rd trip with Viking. After our experience, we read several articles detailing all of the city's problems. Also, when it comes to safety, Algiers gets a 4 out of 5, with 5 being "avoid at all costs." As far as development and what it has to offer, Algeria ranks 80 out of 80 as the worst of all African countries. We were told by the Shore Excursions manager, "well we just wanted to give them a shot." This experiment should not be done on Viking passengers' dime. Read Less
Sail Date February 2018
We chose this cruise for the itinerary. Unfortunately one of our hoped for ports was cancelled shortly before leaving due to State Department alerts. I respect Viking's decision to heed these warnings and the substitution of Naples ... Read More
We chose this cruise for the itinerary. Unfortunately one of our hoped for ports was cancelled shortly before leaving due to State Department alerts. I respect Viking's decision to heed these warnings and the substitution of Naples was appreciated but missing Tunisia was a disappointment. The itinerary was very active and time in port was often limited to just the excursion without time for personal exploring and virtually no shopping other than a table on the pier in Algiers or the shops in the terminal buildings on the way to reboard the ship. We have no need for any more trip souvenirs but part of travel is to support local economies - craftsmen, artists, restaurants, even the street hawkers. This was not done on this trip. Food was generally very good and varied. We experienced a couple less than pleasant issues with service in The Restaurant. These were brought to the attention of management, addressed and resolved. It's unfortunate that the lack of professionalism by one person has such negative impact on an otherwise very good team. A suggestion for Viking: Provide a ship plan in the in-room info I'm not sure I would travel with Viking again. Read Less
Sail Date February 2018
We were very excited to be trying Viking Ocean for the first time, and there were many things that we liked about the VO Star. The ship itself is beautiful. Staff and crew were generally friendly and helpful, and the cuisine was good. ... Read More
We were very excited to be trying Viking Ocean for the first time, and there were many things that we liked about the VO Star. The ship itself is beautiful. Staff and crew were generally friendly and helpful, and the cuisine was good. The included excursions were very basic, often times just bus excursions. However, there is one very big disappointment which is a deal-breaker for us considering future VO cruises. We were in a Penthouse Veranda, deck 4. Viking has mounted the television directly on the wall of the cabin, with no articulating mount which might allow for a sound buffer. As a result, sound from the television reverberates on the common wall between the cabins, and very easily carries over into the adjoining cabin. We were onboard for two weeks, essentially a back-to-back, and we had two sets of neighbors. In both instances, when they watched their television, we could hear the music and dialogue just as if we were in the same room. Very disappointing, especially since the neighbor on one segment watched television well into the night, past midnight. Anyone thinking about booking VO should be aware of this issue. Since VO has announced that future ships will continue to have the same design as the first four vessels, I can only presume that the potential for noise from adjoining cabins will continue. Read Less
Sail Date February 2018
We had the most wonderful experience aboard the Eastern Mediterranean cruise on the Sun about 2yrs ago. Things changed a lot in 2 years or from the East to Western Mediterranean. Almost a totally different company experience, the sad ... Read More
We had the most wonderful experience aboard the Eastern Mediterranean cruise on the Sun about 2yrs ago. Things changed a lot in 2 years or from the East to Western Mediterranean. Almost a totally different company experience, the sad part we introduced 2 frequent travelers with a lot of cruise ship experiences and they were really disappointed probably want return on a Viking tour. First day/night Captain asked everyone to wash hands. Pool, hot spas, sauna and other amenities closed for 3 days. No entertainment until the 5th day, by that I mean the singers, dancers and mini broadway like productions. Second day Captain again appeals to passengers to wash hands exercise sanitary precautions. Third day Captain ceased self serve in the cafeteria hoping to reduce spread and infection. Think it would have been wiser to stay in port and cancel the cruise. Just in our group of 6 passengers 3 became ill missing 2 full days, that's 50% of the group and 25% of the trip. How many really were affected??? Captain encouraged anyone who felt nausea or other symptoms to remain in their rooms, medical aides would come to them. Everyone I spoke with during and people we met on the cruise and have remained friends via social media felt that the sickness was aboard and we came to it. Why were the entertainers unavailable??Why were the pools, hot tubs, and other amenities closed?? Only sickness answers those questions. Read Less
Sail Date February 2018
This was my first EVER cruise (I'm 73 y/o) and I don't know how any other cruise line could have done it any better than Viking. This was a delayed honeymoon for my wife and I, although she had been on several Viking cruises in ... Read More
This was my first EVER cruise (I'm 73 y/o) and I don't know how any other cruise line could have done it any better than Viking. This was a delayed honeymoon for my wife and I, although she had been on several Viking cruises in her "other life". The staff, stateroom, excursions, food, room service, were exceptional. I know one day we'll be back on a Viking cruise ship. The excursions planned at each port were terrific. Well planned out from start to finish and the local guides were great and knew all about their city. The food was a very pleasurable experience. It wasn't overwhelming with huge buffet tables...just the right amount of selection and quantity. The quality was excellent. This was also true of room service. You fill out your selection menu the night before, with the time you would like it, and it was there within 5 minutes of your selected time. We never had a problem with the food or service on the 15-day cruise. Read Less
Sail Date February 2018
We were intrigued by the high ratings Viking Oceans have received on Cruise Critic and Travel and Leisure and decided to try this line for a Mediterranean Cruise for our 30th Anniversary. Overall we were extremely happy with this cruise ... Read More
We were intrigued by the high ratings Viking Oceans have received on Cruise Critic and Travel and Leisure and decided to try this line for a Mediterranean Cruise for our 30th Anniversary. Overall we were extremely happy with this cruise and will definitely sail with Viking Oceans again. In the one area which we considered Viking to have "missed the boat" in providing a completely outstanding experience - they did not provide any information about transportation availability or shuttles provided at any port on the cruise so that we could plan accordingly. For example - there were some of our ports that Viking provided a free shuttle to town and some that the port authority did the same.....but we were not aware of that until reading the Viking Daily the night before we reached port. If the cruise line knows they or the port will provide transportation - there is no reason this should not be shared with cruisers in advance so they can plan accordingly. We learned what we could by researching cruise websites like whatsinport, cruisemappers, cruisetimetables, etc and reading a lot in cruisecritic forums - so we were usually prepared - except for embarkation in Civitavecchia. Since we wanted to arrive a day early and discover Civitavecchia we did not have a Viking transfer from the airport - and no information from Viking about how to get to the ship. Our research indicated the port authority ran a shuttle to and from the terminal, but we stood outside the terminal for almost an hour and a half and never could identify the shuttle - and none of the locals working around the entry to the port could provide answers about where the shuttle stopped. We ended up walking all the way to the ship - because we also never saw a cab around the port entry. A simple advisory from Viking for cruisers without transfers on the myvikingjourney.com site that taking a cab from their hotel or the train station to the port would have been very beneficial - because some people may not be able to walk as far as we can. We found the myvikingjourney.com website to be user friendly. Liked the ability to print a calendar with all of the excursions and dining reservations we signed up for included. When we had questions that we could not find the answers to we received efficient and friendly help from the Customer Service reps at the toll free phone number. Embarkation was a very efficient process - after we managed to get to the cruise port terminal in Civitavecchia. It took less than 10 minutes and we were ready to board. When we went on board there was a room available to check hand carried bags until you could get into your room so you could have lunch and explore the ship without that burden. We went immediately to the World Cafe (Port side) to review the menus for the Chef's table (changes every two days) and ensure the menus on the days of the reservations we had booked were ones we would enjoy. We changed the reservation we had made on myvikingjourney.com to a night with a menu we liked. We attempted to get a second reservation at that time - but no additional reservations were being allowed at that time for Chef's table or Manfredi's if you already had a reservation. We had to wait until much later that night to get a second reservation - so, if you have a reservation - don't waste time as soon as you get on board trying to get another. Do that later in the evening. Dining - Overall, we were very pleased with all of the dining venues. Will preface this with a note that when we boarded there were some issues with gastric illnesses with some of the passengers who left the ship that morning and some who were on board and remaining on board. So, for the first few days of the cruise there was no self-service in any dining venue and the crew was very SERIOUS and diligent about proper hygiene (you couldn't even enter a restaurant without washing your hands). And in the World Cafe no cutlery was on the table until you were seated. We were perfectly OK with that, since the objective was to end this before it became worse. Loved the Chef's table experience (twice) and Manfredi's. The Main Restaurant was very good - and service was as good as The Chef's table and better than our Manfredi's experience. Despite reading in my cruisecritic forums and reviews that service was slow - we never experienced that. Success cake at Mamsen's was delicious. Tea in Wintergarden was delicious. The World cafe was the best buffet we have ever eaten at on a cruise! The sushi was wonderful - I just wished they had it at lunch rather than dinner because I am a sushi lunch person. Bacon was crispy and tasty. Meals offered the same entrees available in the main Restaurant plus more. I think we ended up eating there more than any other single venue. We purchased the Silver Spirits Beverage Package and enjoyed the selection of wines available for meals and the upgraded wine pairings at the Chef's table. It was well worth it to us! As we walked around the ship in the evenings we heard the entertainers in their various venues, but we did not go to any of the scheduled performances - don't know why not, it just never seemed to happen... Service in every area was outstanding. EVERY crewmember was wonderful! We can't say that enough. All were smiling - and not the kind of smile that they "have" to present to passengers on other cruiselines - these people seemed genuinely happy to be there as part of this exceptional family. We had booked two optional excursions - but due to weather and political situations in ports, we missed the ports and received refunds. In all ports we ended up going on the included excursions. On only one excursion was our excursion not worth the time we invested - and we found out by talking with other cruisers later in the day - the problem was our tour guide (not good at all), not the excursion. On all the other excursions the guides were very informative and made the tours interesting. Our only "frustration" was the length of time in a bus in some ports left no time to walk round in the city and really "feel" the city. We would have liked either a shorter included excursion or longer in port. Debarkation - again, as smooth as could be. We elected to leave on our own and carry our own luggage off with us. We had to be out of our room by 0800 - but our luggage could be stored at the Explorers desk so we could have a nice breakfast in the Main Restaurant before leaving the ship at 0945. Bottom Line - we really enjoyed Viking Ocean cruising. So much so, in fact, we booked our next cruise while we were on board - the benefits of doing that (in addition to the experience) made it a no-brainer decision for us! Read Less
Sail Date February 2018
My sister and I initially picked this Viking cruise because of the pricing, inclusions, and the organization's reputation. Because my flight to JFK was delayed, it looked like I was going to miss my flight to Rome. When I finally ... Read More
My sister and I initially picked this Viking cruise because of the pricing, inclusions, and the organization's reputation. Because my flight to JFK was delayed, it looked like I was going to miss my flight to Rome. When I finally arrived to JFK, someone from Viking had already called and left a message that she booked me on another flight leaving within a two hours. I apologize for not knowing her name, but it was crazy and hectic, but I ran and made it just in time to make my flight. My luggage did not make it, but it did arrive the following day. The Viking represetative helped make arrangments for Delta to ensure I got my suitcase. It was delivered to me before we left Rome. Our Penthouse Veranda was the the best in which I have ever stayed. It was spacious, efficient, and extremely comfortable. Our cabin attendants were excellent. Room service was punctual, too! The free Wifi and the television selections were good, as well. We loved the free dining choices, no photos being sold, no art auctions, nor expensive bingo games! The evening entertainment and lectures, were lackluster; so we chose to go to our rooms to relax and watch TV. Unfortunately, we were disappointed that we could not go to Sardinia (high waves), Tunisia, or Algiers (state department restrictions). However, I loved Naples because I was able to see Pompeii and Palma De Mallorca was nice, too. We took an excursion to Erice, but it was too foggy to enjoy. We climbed to the top on slippery cobblestones to see just fog at the top. The food was fantastic and I was able to stay within my dieting restrictions. The included sodas and wine were apprecitated. All of the restaurants were great and the service impeccable! I am looking forward to finding another Viking cruise to take! Read Less
Sail Date January 2018
We chose this cruise because the itinerary included Tunis and Algiers. Unfortunately these ports were cancelled because of a State Department alert. Most of the other ports (other than Rome and Naples) were places we hadn't been to ... Read More
We chose this cruise because the itinerary included Tunis and Algiers. Unfortunately these ports were cancelled because of a State Department alert. Most of the other ports (other than Rome and Naples) were places we hadn't been to either, so it all worked out well. In fact, we enjoyed our extended stay in Barcelona so much that we're talking about when we'll return for a longer visit. This was our 1st cruise with Viking and I'm looking forward to more. The food was so very well prepared (we ate in the Italian restaurant, Manfredi's, one night and I had the best lamb chops of my life); the cabins were quiet with very comfortable beds, the public spaces never felt noisy or crowded. The Explorer's Lounge was one of our favorite spaces as the light was lovely day or night, and I enjoyed browsing through the beautiful selection of old (and new) books on the shelves. The crew was always thoughtful, courteous, and great fun to chat with. Arrival at our hotel in Rome and in Barcelona was very smooth and welcoming. Viking took great care of us at every step along the way. Read Less
Sail Date January 2018
We chose this cruise first of all because of the itinerary. Secondly, we like Viking Cruises in terms of ship size, service, included amenities and overall quality. This was our second cruise on the Viking Star and we like the ship very ... Read More
We chose this cruise first of all because of the itinerary. Secondly, we like Viking Cruises in terms of ship size, service, included amenities and overall quality. This was our second cruise on the Viking Star and we like the ship very much. It is the right size and the crew is outstanding. Our cabin attendant , Caroline, provided exceptional service. She was responsive to all our requests and went out of her way to make us feel welcome. The dining staff was also a treat. We usually had dinner in the dining room and we always requested the Turkish Hero, Selcuk to be our waiter. He and his staff of assistants took care of us with great care and some humor, as well. It was a treat. We also took advantage of the specialty restaurants and the meals were so enjoyable and the service was invariably outstanding. One item however, that wasn't so satisfying deals with the itinerary. We have been on enough cruises to understand that there are no guarantees about ports of call and safety has to be the prime concern for the cruise line and we appreciate that. But this Mediterranean Explorations cruise, which I thought had an outstanding itinerary, turned out to be a completely different cruise. We were excited about visiting the African ports. They of course were cancelled just prior to our departure so that was a major disappointment. I thought at the time, at least we are stopping at Trapani, Sicily (where my mother's family is from) and Cagliari, Sardinia, a place that we've never seen. Then, during the cruise, both of those ports were cancelled due to high winds. This was another downer. The places substituted were in most cases fine but with the exception of Majorca, we had visited those locations at length on previous vacations. Certainly, one of the reasons we like Viking is that most of the services you could wish for are included in the basic cruise package, but it seems like there must have been something that could have been offered to make up for what can only be termed, a complete change of itinerary during the first week of the cruise. Again, I want to emphasize that we enjoyed our cruise and, overall it was a positive experience. We particularly enjoyed attending Fenella Bazin's discussions. Included shore excursions are a plus with Viking although they typically provide a quick overview of locations. But they also typically an opportunity to explore some areas alone. Read Less
Sail Date January 2018
We had gone on a river cruise with Viking and decided to escape winter with the Caribbean Explorer. The itinerary was wonderful with a new island every day and the tours included were very well done. The specialty restaurants were ... Read More
We had gone on a river cruise with Viking and decided to escape winter with the Caribbean Explorer. The itinerary was wonderful with a new island every day and the tours included were very well done. The specialty restaurants were fantastic. We could get one reservation before the cruise but I found out that there were reservations available after embarkation. We ate at the Chef's Table three times and all of them were wonderful.The Chef's Table changes their fixed menu every two to three days and they are all worth trying. I loved the staff who were all helpful and pleasant. Our cabin was comfortable and clean. I loved sitting on our balcony. We really enjoyed all of the music that was available all over the ship. We listed to the pianist, the classical guitarist and the string quartet and never got to the shows! We like to dance but there was a limited opportunity for ball room dancing. The shop is a nice size not too big but with lots of different places to sit. All in all I will do it again but we are going back to the river first also with Viking. Read Less
Sail Date January 2018
This was our first Viking Cruise and it was a real pleasure. There is a wonderful attention to detail in all areas of the ship, from the cabins, with heated floors and mirrors in the bathroom and lovely verandas, to all of the public ... Read More
This was our first Viking Cruise and it was a real pleasure. There is a wonderful attention to detail in all areas of the ship, from the cabins, with heated floors and mirrors in the bathroom and lovely verandas, to all of the public areas of the ship designed with elegant comfort in mind. The public areas are also well designed to foster interaction among the guests and we met a number of really interesting people. The service level from our cabin attendants to the waiters, excursion staff, and really everyone was exceptional. The excursions are thoughtfully planned to accommodate different activity levels and interests as well as cost points. The dining options were very flexible and the food was wonderful not just at the specialty restaurants but also in the general restaurants. All in all we felt we got great value and a fabulous experience. We're converted Viking Cruisers. Read Less
Sail Date January 2018
This was a 14 night cruise not 7. We did the full route from Rome to Barcelona on around to disembark at Rome. There were multiple issues with our Viking cruise. We chose this cruise because of the two Africa stops, stops that ... Read More
This was a 14 night cruise not 7. We did the full route from Rome to Barcelona on around to disembark at Rome. There were multiple issues with our Viking cruise. We chose this cruise because of the two Africa stops, stops that Viking deleted from our itinerary long after our cancellation time was past and after we had put in place trips and airfare before and following the cruise. We were supposed to go on to Iceland. Viking reported it was state department related however there were no posts on the state department website on these ports as other passengers also noted. This was extremely disappointing. Other passengers reported to us they received credits and upgrades due to the itinerary change. We were offered nothing. Then I started becoming ill 2-3 days prior to the end of our cruise. I toughed it out thinking it would pass. On our last night on board there were special measures in place on board due to "gastrointestinal issues." That was not my issue. We were in 6022 and my lungs had started to fill up. I called customer service just prior to disembarking and advised them I was terribly ill and they needed to heavily sanitize 6022. Then when disembarking in Rome we went direct to a hospital where I was given antibiotics and sent to my hotel. You say, "So, you caught a bug, right?" Wrong. We were sent this time to a private hospital with scanning capacity. A specialist was called in just to see me. CT scan showed bacterial lung infection and labs showed me going into initial respiratory arrest. I called Viking and reported I was confined to a hotel room in Rome Ubering back and forth between the hotel and hospital every other day and that I had been diagnosed with a bacterial lung infection acquired on board the Viking Star. On checking Viking reviews while confined I came across a review that disclosed reported passengers were removed from the same deck on the Viking Star (6088) a few months earlier with "Legionnaires" and hospitalized. So I called Viking and reported I was confined to a hotel room (in lieu of hospitalization on strict bed rest) for TWELVE days in Rome forfeiting our next 2 weeks in Iceland. I had to be transported by wheelchair to go home after 12 days because I was so weak. When speaking with Viking customer service, I asked them why Legionnaires had not been reported to the CDC since it was found on my deck and I had, in all likelihood, Legionnaires I contracted on board based on the symptoms. I was told swabs on the ship did not "pick up" the bacteria so they were not required to report it to CDC. I just don't understand it. I mean really, if you go back a few months, guests in 6088 (same deck) were removed from the Viking Star with Legionnaires. Legionnaires survives indefinitely in water systems (think shower, air conditioning, pools, and such). So I politely told Viking I would, 1) appreciate credit towards a future cruise of some sort for not going on the itinerary for the original cruise I purchased; and 2) I asked for a generous credit toward a future cruise as a gesture of goodwill since I became desperately ill on board the Viking Star. Viking offered me $300 off a future cruise, the same they offer any other guest that has sailed with them before. Once I relayed, in writing, how sick I had become and finding out about the "Legionnaires" guests having been hospitalized on a prior cruise, the Viking representatives then went silent and they will not answer any of my emails. Here's what I thought: I was nice. I was polite. If Viking cared about its guests they would move heaven and earth to make us whole. They could have easily offered us a nice generous credit towards a future cruise and, who knows, a lot of people might not even use it. It would have shown a tremendous gesture of goodwill, not an admission of liability. Instead we have gotten the silent treatment. You need to beware when you book any cruise (not just Viking) that they can change the destination in any way and there is nothing you can do. If you become sick on board, if you cannot prove the source, you are also on your own. And you might be on your own even if you can prove the source. We sadly learned Viking management did not really care about our tremendous ordeal. It could have so easily been turned in to a huge positive if they offered us a return cruise credit of $1000 per person instead of $300 per person since we had a double whammy. It was not kind and not morally correct to treat us in this fashion and just ignore us because they can do so. It has been radio silence and they could have had the best free public relations and advertising simply by offering us a fair credit for a future cruise with no liability placed anywhere. Since we go on 3 cruises or so a year, we would have loved to return to Viking. I'd love to hear from them that some mistake was made and they really want to help us out. That's the Viking I thought we were sailing on. Let's see if there is a response here. The cruise itself was pretty doggone good. There were a few other glitches here and there but not worth getting into. Had we not had these issues, Viking would be our number one choice of cruise lines. Read Less
Sail Date January 2018
Itinerary was good, improved a lot with new stops in Naples and Isla Maeorca. Boat was well staffed and friendly. Viking is designed for the adult traveler. The shore excursions were very well done, pros! Food was Michelin level.Boarding ... Read More
Itinerary was good, improved a lot with new stops in Naples and Isla Maeorca. Boat was well staffed and friendly. Viking is designed for the adult traveler. The shore excursions were very well done, pros! Food was Michelin level.Boarding was well done in advance and at the gate. Service on luggage was fast. Staff everywhere was friendly and helpful. Dining staff was awesome , so willing to help. Food was fantastic, best of any cruise line we've sailed on, lobster night they kept bringing us more to eat, dessert was the same, always getting us to sample several desserts. The Norse influenced pastry shop was a total delight, scones were yummy as well as the cheese and fruit offering, too many thing to try in just a week. The gym was clean and well staffed. Pools were awesome and under used, the spa facility was especially nice with sauna and steam, loaner towels and flip flops aplenty. Entertaining was good and disembarked easily. Read Less
Sail Date January 2018
I have cruised on viking river and ocean cruises 7 times. I have extremely high expectations. The cruise itinerary was changed eliminating Tunisia and Algeria. We missed another stop because of bad weather. The tour to the mountain town ... Read More
I have cruised on viking river and ocean cruises 7 times. I have extremely high expectations. The cruise itinerary was changed eliminating Tunisia and Algeria. We missed another stop because of bad weather. The tour to the mountain town of Erice should have been cancelled because of the dense fog which prevent any seeing and was dangerous. No one finished the tour. Those are the negatives. Here are the positives. The ship, the staff, the food, our room, and the ambiance were wonderful. Our room was large with a great bath and more storage space than we used. We loved Mallorca, Naples, and Valencia. I thought the included tours were as good or better than the optional. We ate in the Chef’s Table twice. Delicious. Our friends really enjoyed Madsen. Frankly the food is better than any other ships. The youngest person on the cruise was 22 and I believe the oldest was in her nineties. They both seemed to have a great time. If you are looking for casinos and outstanding entertainment do not choose Viking but if you enjoy beautiful scenery and outstanding service, see you on our next cruise river or ocean. Read Less
Sail Date January 2018
We have travelled on Viking before, on a River Cruise and wanted to try the Ocean Cruise to compare. We found most things to be the same however unlike the River Cruise our gratuities were not included. This does add a bit to the over all ... Read More
We have travelled on Viking before, on a River Cruise and wanted to try the Ocean Cruise to compare. We found most things to be the same however unlike the River Cruise our gratuities were not included. This does add a bit to the over all expense at the end of the cruise. We did find that the first two days at our Pre-Cruise Hotel a bit disappointing considering the price we had to pay per person. The rooms were very dated and the furniture was very worn which kind of made one not want to spend much time in the room. As well we did not find the bar are area very inviting. One last point that we disliked was that we had to have out luggage out or our room extremely early in the morning and that we had to vacate the room before 10:00am. Leaving the room so early requiring us to sit in the small lobby until 1:00pm waiting for the bus. Not a good experience for anyone. And in particular for my wife who is suffering from Parkinson's Disease. She was truly uncomfortable to say the least. Read Less
Sail Date January 2018
We had a free week in January and always enjoy the hospitality and experiences with Viking. We were able to book at the last minute. Had visited Pompeii last year on a Viking cruise so visited the ancient site of Herculaneum this time. ... Read More
We had a free week in January and always enjoy the hospitality and experiences with Viking. We were able to book at the last minute. Had visited Pompeii last year on a Viking cruise so visited the ancient site of Herculaneum this time. Our guide was excellent. Being January the weather was a factor. We missed one port completely and Viking rerouted us to an alternate port on another day. There are always things on board to keep everyone occupied. While in Sicily we did a tour to the ancient city of Erica. We were warned that the weather might hamper our views which unfortunately it definitely did which was disappointing as it appeared to be a beautiful city. More importantly the travel was a hazard in conditions of no visibility so the tour should have been cancelled. Because travel was not recommended in Algiers at that time, Palma de Mallorca was added to the itinerary. I usually find the included tours are a simple overview but it exceeded my expectations in Palma de Mallorca. Read Less
Sail Date January 2018
I picked Viking because I have looked at the brochures for years, but never planned what to do. I originally thought river boat cruise. Then the ocean cruise was the journey I wanted to the Southern Mediterranean. This was my first cruise ... Read More
I picked Viking because I have looked at the brochures for years, but never planned what to do. I originally thought river boat cruise. Then the ocean cruise was the journey I wanted to the Southern Mediterranean. This was my first cruise as a widow of two years. The Viking Star was absolutely beautiful and the ambiance everywhere on the ship was amazing. The crew was so attentive everywhere on the ship. Dining was available for whatever you wanted. The food at each restaurant was tops. My stateroom with veranda was so comfortable and had everything I needed. The choices of shore excursions at each port were extensive. Anything you wanted to see was available. The tour guides were extremely knowledgeable and personable. I met some really nice travelers, and made friends with two ladies that were so fun and easy going. Everybody on this ship was friendly. The amenities were top notch. The heated bathroom floors awesome. The ship was so clean always. The spa was beautiful and serene. The Wintergarden was so wonderful at afternoon teas. So many entertainment choices. Viking made all the necessary flight reservations and this included the transfers to and from the ship at embarkation and disembarkation. Made it so easy for me. Especially traveling alone. They were at the airport upon arrival with signs all along the way directing us. No children were on the cruise and most passengers were 55 and older. I will definitely go on the cruise line again! Thank you Viking Ocean Cruises for answering all my questions before we departed and while I was making my reservation. You are the best!! Read Less
Sail Date January 2018
The daily excursions gave a great sample of many spectacular places. They were educational and worthwhile. The Amalfi Coach tour had us hanging on to our seats with big oohs and ahhhs as we saw the most magnificent scenery. The ship ... Read More
The daily excursions gave a great sample of many spectacular places. They were educational and worthwhile. The Amalfi Coach tour had us hanging on to our seats with big oohs and ahhhs as we saw the most magnificent scenery. The ship schedule changed due to the weather and security/safety. Viking did their best to make every day special. The magic show one night was fun! The food throughout the cruise was delicious, giving you the option of how much and how frequently you dine. Cookies and Milk delivered as room service were a cozy treat. Enjoyed the casual help yourself dinning for breakfast. Fresh crab legs for dinner. The specialty restaurants on board were favorites for dinner. The cabin had a balcony that let the beautiful air in and the sound of the sea. Slept great. I went with a friend and we were able to turn the bed into singles. Can't wait to share the experience with my husband on a cruise this fall! Read Less
Sail Date January 2018
We have been on many cruises, but this was our first with Viking. Check-in was very quick and the luggage was in the cabin less than half an hour later. I loved the ship. The sitting areas are like small living rooms, with sofas and ... Read More
We have been on many cruises, but this was our first with Viking. Check-in was very quick and the luggage was in the cabin less than half an hour later. I loved the ship. The sitting areas are like small living rooms, with sofas and chairs and tables, shelves with books and knickknacks, fireplaces, and video screens showing changing photographs of lovely scenery. The cabin was nice but had less than the normal amount of storage space. The location of the closet (along the side of the bed) wasn’t great since only one person could access it at a time. There was a nice big table on the balcony, although the chairs did not recline. The bathroom was nice with good storage space, nightlights under the sink, and a large glassed-in shower. The heated tile floor was nice but there was no fan so the floor tended to make the room too warm. The nightlight in the cabin itself was too bright. We heard other passengers saying they tried to cover it up with towels and pillows. There is a switch for it – in our cabin, it was the outermost switch on the far side of the bed. There was a charging station on the nightstand and lots of places to plug things in. The toiletries were good quality and came in big tubes. The lighting in the cabin was excellent. You have to leave a key in the slot to make the lights and AC work, which I hate. The steward also explained that the AC turns off as soon as you open the balcony doors, so if one person goes out on the balcony, the person staying inside will not have any AC. There was also no way to latch the balcony door from the outside. I tried sitting outside on a day when there were big swells and the door constantly slammed open until I gave up and went in. There were Quiet Vox units and earpieces to use on the excursions. Don’t forget to take them with you – you cannot get another one on the bus. The cabin had an excellent interactive TV with a good selection of movies and the ability to check your account balance. The in-room breakfast menu had the most choices I’ve ever seen at sea. We enjoyed the free minibar (replenished daily) but found the selection a little odd. There were 2 diet sodas, 6 non-diet sodas, 2 small candy bars (same ones every day), and 1 small bag of chips (varying flavors). The sodas never got very cold. Finally, a ship that gets hand washing right! There are sinks with soap and water and towels at the entrance to the buffet. There are also built-in units that dispense a fine spray of hand sanitizer. Compliance rates appeared to be high. It was so nice not to have crew standing in the hall yelling “washy washy” and squirting you with Purell like on other ships. The resident historian (Fenella Bazin) was excellent. She was friendly, funny, and knowledgeable. She only gave a couple lectures on our cruise, but they were very good. The other lecturer (Paul Sanders) was a disappointment. His lectures sounded good on paper, but he has a slow delivery and pretty much just read his slides. We stopped going to his lectures after the first couple. We didn’t find much to do in the evening. Most nights there was a lecture (oddly held at 6:30). There was opera one night and a couple movies under the stars. There was also a magician and the traditional welcome-aboard variety show, but we gave up on shipboard magicians and variety shows many cruises ago. There was always live music in the lounges but we ended up spending a lot of time in our cabin. During the day, they showed TED talks and BBC art shows in two small cinemas off the main theater. The buffet was a bit of a mixed bag. The crew in the buffet are excellent. As on other small ships, the hours and the choices are fairly limited. We found the breakfast buffet very satisfying, and the coffee in the carafes on the tables was actually hot. Dinner was more of a challenge. Every night they had the same baked potatoes, white rice, and mixed vegetables, and the same options of having a steak, fish, or the stir fry of the day cooked to order, plus a couple appetizers, a carving station, and a few other choices (including what I came to think of as the daily “weird” vegetable – mashed celeriac, cooked lettuce, etc.). We always managed to find something when we had dinner in the buffet, but we weren’t necessarily excited about it. Dinner in the dining room was also a bit of a mixed bag. We were always able to walk in and get a table but it usually took a long time for them to take our order, and sometimes the service was quite slow as well. The food was excellent quality, but wasn’t hot enough. Mamsen’s was worth trying for lunch one day. Tea time in Wintergarden was excellent, and very popular – get there early. The Viking burger at the grill was good, too. We also tried Manfredi’s for dinner. The service was very slow (they didn’t tell us the specials until they came to take our order after we’d been sitting there for 30 min) but the crew were very nice and the food was very good and very hot. There are self-service laundries with free soap and there is free bottled water at the gangway. This ship probably did the best job I’ve experienced of providing port maps that were actually useful. However, the weather forecasts in the daily program and on the TV were inexplicably inconsistent. Boat drill was interminable. It was supposed to start at 5:30. After we had assembled, they announced they wouldn’t start until 5:45. Then they didn’t start until 6:00. The included excursions were fine but they put too many people on the buses. Also, they need to make sure that the guides have enough maps for everyone, especially if there is an option to stay in town and come back to the ship on your own. Our cabin steward was excellent and had great attention to detail – right up until the last day, when he blew it. On disembarkation day, the paperwork said we could stay in the cabin until 8:00. We went to breakfast at 7 and when we came back we found that the steward had come into the room and torn it apart. The beds were stripped with the bedding piled on the beds (I had left my things spread out on the bed so I wouldn’t forget anything, and he had moved it all) and the wastebasket was right by the door where we would trip on it. I understand that turnaround day is very busy for the stewards, but if they can’t get the work done in the allotted timeframe without inconveniencing the passengers, then Viking needs to hire more stewards. Despite a few minor issues, we loved the ship and the crew and had a great time. We would not hesitate to sail with Viking again some day. Read Less
Sail Date January 2018
The ship was very good. We sailed on this same ship in January ‘17 in the West Indies, and felt the food was better on that sailing. All servers and cabin mates on board were very attentive and friendly. Included shore excursions were ... Read More
The ship was very good. We sailed on this same ship in January ‘17 in the West Indies, and felt the food was better on that sailing. All servers and cabin mates on board were very attentive and friendly. Included shore excursions were generally very good. I love this size ship, as there is little waiting, yet it provides most of the amenities the larger ships have. Both embarkation and disembarkation are so easy - almost no waiting and took less than 5 minutes each. My main problem is that the stops in Algiers and Tunis were cancelled only shortly before departure. These stops were the only reason we decided to take this cruise, as we have been in Italy and Spain multiple times in the past. Another issue is that the air travel (purchased from Viking) was extremely uncomfortable, especially as we traveled non-stop from Los Angelos to Rome. The Air France seating was horribly uncomfortable. If you haven’t been to Spain or Italy before, this may be for you. The Viking Star is a beautiful ship with a wonderful staff. Food - both in the dining room and buffet area - is wonderful. Included wine, beer, and soda at meals a plus. The Italian specialty restaurant is great. We really like that Viking doesn’t charge extra for these dining experiences. Also - the 24 hr room service is very nice, with food served hot and promptly. The pool areas are beautiful, and we liked the retractable roof over the indoor pool. Lots of areas for reading and socializing. Everything is very clean and well maintained. Bath areas in the cabins are the best we have seen, even in the lower priced cabins. Beds were very comfortable. As this was a winter cruise, we didn’t take advantage of the balcony, but we did so on our last cruise in the West Indies. Like the fact that all cabins have a balcony. Port information was very good. The social team was friendly and professional. Missed a casino, but that was expected and ok, as there were other activities to take advantage of. Musicians were very good. Read Less
Sail Date January 2018
We have enjoyed Viking river cruises and wanted to try one of their ocean ships. We absolutely loved every thing about it, even though our itinerary had to change due to circumstances beyond Viking's control. We had no complaints ... Read More
We have enjoyed Viking river cruises and wanted to try one of their ocean ships. We absolutely loved every thing about it, even though our itinerary had to change due to circumstances beyond Viking's control. We had no complaints whatsoever. Have already booked another Viking ocean cruise. The food was excellent and we enjoyed the variety of it. Staff was wonderful. Drink prices were reasonable. Tours were good (both included ones and optional). Perhaps the only negative might be that some of the included tours conflicted with the optional ones, so we couldn't do both in specific ports. Public areas were extremely comfortable. Entertainment was exceptional. We have been on over 40 cruises and the Viking Star has become a favorite. We understand that all Viking ocean-going ships are identical, so we look forward to sailing again on one of them. While we got good pricing on airfare for this cruise, our next one is not so good. We hope that we can get better pricing either through Viking or independently for it. Read Less
Sail Date January 2018
We chose Viking due to high ratings on major sites. However, we had quite a surprise. Just completed 15-day Mediterranean cruise on Viking Star, Rome/Rome, Dec. 21 – Jan. 4. This was our first Viking experience, and while the ship was ... Read More
We chose Viking due to high ratings on major sites. However, we had quite a surprise. Just completed 15-day Mediterranean cruise on Viking Star, Rome/Rome, Dec. 21 – Jan. 4. This was our first Viking experience, and while the ship was attractive and comfortable, one very troubling issue arose. Our cabin 6087 was a category Penthouse Veranda, spacious, well laid out, and expensive. Early into our first week, we heard music and dialogue coming through the speaker on our wall-mounted TV monitor, from 9:00pm onwards every evening. Specifically, we could sing along with whatever music was playing in the next cabin, or we could listen to a movie or TV episode and clearly hear the dialogue. We reported this to Guest Services, and while their attention and response was hardly one of concern for guest comfort, we were assured their IT department would investigate. With no change, our second visit revealed that Guest Services forgot to pass on our complaint. We were subsequently advised that IT visited the next cabin, 6089, and confirmed the volume level was at the correct cap. Nothing changed however, and their TV continued to send sound through our speaker. The third visit to Guest Services was so dissatisfying that we could hardly imagine a poorer response to a serious guest complaint. Guest Services indicated there was nothing more they could do; mention was made of lack of insulation, Viking being aware of this sound transference problem and ours was not an isolated incidence. And, as an indication of good faith, we were offered ear plugs. Before our journey completed, we had to listen to the movie Dunkirk in its entirety. War movies are not for everyone, and that evening’s entertainment was a particular trial. This issue was so ruinous of our experience, that we will not consider another Viking cruise. Guest Services staff were aloof, indifferent, unprofessional and incompetent. A word of warning to those who are considering a Viking ocean cruise. You too could spend $15,000 and be offered ear plugs. Read Less
Sail Date December 2017
We chose this cruise because the two ports in North Africa really appealed to us. However, they got cancelled at the last minute and were substituted by Naples and Palma de Mallorca. This meant that on Christmas Day AND the day after, we ... Read More
We chose this cruise because the two ports in North Africa really appealed to us. However, they got cancelled at the last minute and were substituted by Naples and Palma de Mallorca. This meant that on Christmas Day AND the day after, we were in ports where everything was closed. Dec 26 is not a national holiday all over Spain, only in Mallorca, which therefore made Mallorca seem like a poor choice for that date. Apart from the above, we loved everything about this cruise. The cabin was beautifully appointed, and cleaned/tidied twice daily. I was glad that they don't do the silly towel "animals" which seems like a waste of someone's time and wear and tear on the towels. The food was delicious and it was never hard to find an empty table The lectures (given by the resident historians) and their "round table" talks were outstanding. Nice quality books in the library (all seemed to be about travel). The service was excellent. The sauna was wonderful. Read Less
Sail Date December 2017
We wanted to try the ocean cruises and the Northern Med as well. The on shore experiences were good as well. Although we liked the river cruises better as far as shore experiences. The ship on board entertainment, band & lounge ... Read More
We wanted to try the ocean cruises and the Northern Med as well. The on shore experiences were good as well. Although we liked the river cruises better as far as shore experiences. The ship on board entertainment, band & lounge experiences made up for the shore limitations due to where the ship had to dock. We enjoy the Viking experience. We feel the service on board and the on shore itinerary are good, better on the river cruises as opposed to the ocean cruise. The majority of other people we spoke to on the ocean cruise felt similar. However we have no complaints about the ocean cruises and probably will take another. Our next cruise will be by river in Europe, North or South America. Next Ocean? Maybe Alaska. The on board staff from the captain to the stewards are to be commended for providing such a great experience! Read Less
Sail Date December 2017
Viking Star Ratings
Category Editor Member
Cabins 5.0 4.8
Dining 5.0 4.7
Entertainment 3.0 4.1
Public Rooms 5.0 4.8
Fitness Recreation 5.0 4.3
Family 1.0 4.3
Shore Excursion 4.0 4.2
Enrichment 4.0 4.3
Service 5.0 4.8
Value For Money 5.0 4.4

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