4 Rome (Civitavecchia) to Mediterranean Regent Seven Seas Explorer Cruise Reviews

This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the ... Read More
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the entire week. Must have access to the photos of cruisers to have those memories. Loved the new ship. If someone couldn't have a good time on the ship, they can't have a good time anywhere. Port visits were intensive. I finally cried uncle after a few days and stayed on the ship for peace and solitude for two of the days. Some of the excursions seemed repetitive. Guides were excellent. Wish the excursions would not start before 9 or 9:30 a.m. Otherwise, it's like going to work and getting up super early to shower, shave, etc., and wolf down breakfast before racing downstairs to the Constellation Theatre to pick up bus number, wait in line to exit the ship, etc. Bartenders were all excellent. Singing duet from Poland (contract singer and keyboard Boogie and Sasha) were excellent. Plus, great and friendly people when I ran into them at port. Room stewards kept the room spotless. Especially impressed by all the restaurants -- specialty or otherwise. Compass Rose is better than most restaurants on land much less the Explorer specialty restaurants. Ship was 100 people under capacity so nothing was too crowded. So much shipboard credit that I had two massages instead of one and still had to burn through money with dry cleaning each day and racing to spend credits in the boutiques on the last two days. Too many great people to single out individually because I did that on the comment cards on the ship. After speaking with people who have been on the other "luxury lines" instead of the hoi polloi lines, Regent has the best bang for the buck on prices all things considered. Read Less
Sail Date November 2017
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise ... Read More
The best of the best new ship.... Luxury "All Inclusive" Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant. 1. The "cruise consultant" was very terse and abrupt. this was the person responsible for booking future cruises. i was so excited about this cruise. *(grand suite, spent more than $50,000 for 14 days on this med cruise). i wanted to book 1 10 day cruise for 2018 (they were almost fully booked for 2018) and 10 cruises for 2019 *(total of 124 days.. 2 contiguous cruises) in the grand suite totaling more than $250,000 for myself and my wife. this was the last 2 days in this 14 day cruise. i was to receive $100 for each of the cruises that i booked (total of $1,100). the "cruise consultant", neglected to inform me and my wife!. so we forfeited much of the balance on my account. (mind you that we did all this $250,000 transaction for 10 cruises on the last 2 days of the cruise... So i could have spent some of this if i had known.) he did no even once, talk about any of the ports, or the destinations at all. he was so rushed because he had so many appointments. a very poor sale experience. i compared this to the most recent cruise with oceania, wonderful, experience with a consultant that even showed us pictures of the ports and the accommodations. we were very concerned about the rooms that we would be commuting to and requested to see the rooms on the day of disembarkation. Oceania scheduled this tour of the rooms. regents consultant referred us to our butler for this request. so, we did request this of our butler. he seemed inconvenienced by having to do this. on the day of disembarkation, the butler stated that he was sooo busy because the "head butler" had taken the day off (really? On the day of disembarkation?). so, my wife and i were trying to keep up with him to see the 3 rooms that we would be booked in (grand suites) for the 124 days!!! he was running the stairs, (literally 2-3 steps at a time!!!) and this was after we tipped him 300 euros on a cruise where tip was included!!!!!!!!!! So, I asked the Butler, "can you booked me reservations at the "Compass Rose" (the non-specialty restaurant) for 8 guests?" He tells me that this is not possible. even for the larger tables, it is a "first come, first serve". i thought that this did not make much sense. even more so, given the fact that i booked in one of the superior suites and that is what my butler was for "to make things happen". Instead, one of the 8 guests became friendly with one of the waiters at "compass rose" and was able to book, not 8, but 12 guests at the larger table!!!. And this guest was in a standard suite!!!!!!!! Really???? Sounds like my butler was impotent in this regard!!!!! Not able to do this???? (maybe he did not want to even try) Yet a guest in a standard suite with some acquaintance with a waiter was able to reserve not 8 but freakin 12 seats at a large table for dinner? PITIFUL........(OF WHAT USE WAS MY BUTLER?))) Soooo disappointed!!~! Butler sucked... ALWAYS FORGOT OUR REQUESTS (MANY!!!) I gave him the benefit of the doubt and even tipped him in a "tip included cruise". and yet, he expected me and my wife to run the stairs with him!!!!! Freakin ridiculous....!!!!!!! I currently have over $250,000 10 cruises for 2018 and 2019 on the same ship "regent explorer". Although the cruise itself was great, the booking experience was sooooooooo bad, i am considering cancelling all the bookings. Apparently this particular class of Luxury Cruise is such in high demand that: 1. They are building an identical twin sister ship ready in 2020 to address this demand. 2. They feel that there is so much demand, that they do not need to cater to the clients during the booking process. they still feel the ratings of the cruise experience is important (obviously). but, if they are not paying attention to the booking experience, it will bite them in the butt!!!!! Another thing, is that their internet service sucks!!!!!!! They offer free internet to all 850+ passengers. Well, fine and dandy. problem is that their process kicks you off after about 1-2 minutes of inactivity. Oceania and even carnival cruise internet was far superior. This is where the saying "free is not always better"!!!! Fix this!!! Luxury ship???? Have to pay extra for premium wine. ( I UNDERSTAND THIS) However, should have the option of paying extra for premium internet!!!!!!!! OTHERWISE, PASSENGERS ARE LURED INTO THINKING THAT THEY MIGHT BE ABLE TO FUNCTION WITH INTERNET ON BOARD, This is not the case!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Forget internet functionality!!!!!!!!!!!!!!!!!!! You will be internet isolated!!!!!!! Simple email only............ No attachments........... NO NOTHING EXCEPT FOR EMAIL (AND EVEN THEN, INTERMITTENT) Not the case with oceania and carnival. And should not have to feel appreciative for the opportunity to book a cruise on your ship!!!!!! *(EXPLORER) Horrible and very disappointing at the very end of a very expensive luxury cruise. Read Less
Sail Date October 2017
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically ... Read More
I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships. Overall, I was underwhelmed. The ship is physically beautiful and your first response is Wow! However, the wow effect lasts only so long. We were in a Penthouse A. We chose this level because it was supposed to have priorities associated with it. If there were any priorities, we did not see them. The Penthouse A was spacious and well decorated and came with a butler. Was it worth the additional price? NO! Although the staff associated with the suite was excellent, there was no special attention given to us. We were given 8:30 reservations in the specialty dining rooms which meant we would miss the show. When I questioned this I was told that reservations are made on a first come first served basis, not by cabin level. Although the brochure stated that we were entitled to dine in a specialty restaurant every night of our choosing, we were told by the arrogant and rude reception staff that this was not true. They pointed to a line of small print that said Regent, Master and Grand suites only had this option. Indeed, I was surprised to see that a previous review noted the arrogant behavior of Reception and these people are still in their positions acting the same way. To me, a six star ship is not only its physical presentation, but service. The wait staff in the restaurants is excellent, but the staff in Reception and Destination Services is lacking. When you go on tour you are told to wait until your tour is called. I understand this, but you are instructed as if you are third grade students. If you approach the desk you are told to return to your seat so that you can scramble inline at the appropriate time. In Venice, there was no one to instruct you regarding getting a Water taxi or upon your return how to board the boat. Of course, that was at the end of the cruise and you got the feeling that the ship was no longer interested in you. Indeed, you had to vacate your suite by 8a.m.. This was presented as a 10 day cruise, but in reality you leave by 8 a.m.on the tenth day and do not get on the ship until midday of the first day. A 10 day cruise is in reality an 8 day cruise. They start talking about disembarkation on the third day. The last day of the cruise you can see them getting ready for the next cruise. I know this is typical on cruise ships, however, I was hoping for an extra level of service from a shop that bills itself as the most luxurious. Luxury is not only physical beauty, but an extra level of customer consideration and service.The Navigator was making a similar trip to ours. The cost of a comparable suite was 2,000.00 less per person for two more days. The difference in cost has to be justified some way which it is not. Physical beauty only goes so far! Tours are included in the cost, but there were no ear pieces so you had to stay with the guide in order to hear the presentation To be fair, the food is excellent and the service was excellent. Entertainment was good. The cruise director John Barron and his assistant David Nevin were excellent as well. However, a ship that has received the degree of hype that this one has sets a high bar. The expectations were not met in the key area of Customer Service by Reception and Destination Services. As stated previously, physical beauty only goes so far. At these prices you expect something truly special. Was value received for value paid? No! In this competitive cruise market, I will rethink Regent. Read Less
Sail Date September 2016
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o ... Read More
Beautiful new ship with huge public spaces. I can imagine easily doing a world cruise on this ship. We were originally in a G2, but our TA boarded the ship before us and thought we would not be happy with that category. We usually o the basic suites on Navigator, voyager, and Mariner, but we do find the Mariner ones a little small. The G2 was listed as one square foot larger than the basic mariner suites, it because of the way it is set up, it seemed smaller. The closet and bathroom seem particularly small. And those are the two areas where we like space. Fortunately we were able to get a reasonable upsell to a D, and it was perfect for us. Big bathroom and a closet large enough to change clothes in. I like to get up much earlier than my husband, so this is important to us. There are really great reading lights both by the bed on both sides as well as by the couch. We did not miss the extra chair in the room--there is only one for the desk, but it is of a style that is very comfortable to sit in and is the right height that it can be used at the coffee/dining table as well. There are lots of plugins. One of my pet peeves with the older ships is not enough plugins for all our electronics. No worries, we had plenty left over even with 2 phones, 2 iPads, and my husband's electric shaver. Balcony is huge with 2 nice chairs and a lounger, as well as a stable table that you can actually set drinks on without them tipping over. The bed is the absolute most comfortable I have ever slept in. I want one in my house. Food was uniformly good, sometimes great. We were mostly satisfied with the included wines, and they are happy to find you another if you don't like what is on first offer. Service was outstanding with rapid refills of glasses in all venues. You can eat slow or fast, whichever you prefer. Only down falls: the sauna is not hot. It has infrared heat, and it just doesn't get that hot. The theater just doesn't have the wow factor of the theaters on the other ships. And there are huge columns destroying the sightlines. I can't see a thing from the balcony seats because my height puts my eyes right where the railings are. Some of the new shows are just not very good. Granted, they got better as the trip went along, but the first few nights were just not entertaining. There is an area at the back of the ship on the 6th floor hallway, back where you can go into the gym, where the carpet is squishy and wet. Not sure what that is about, but it was that way throughout the cruise and is going to start molding if whatever is causing it isn't fixed. Read Less
Sail Date September 2016
Seven Seas Explorer Ratings
Category Editor Member
Cabins 5.0 4.6
Dining 5.0 4.4
Entertainment 4.0 3.6
Public Rooms 5.0 4.6
Fitness Recreation 4.0 4.1
Family 3.0 4.1
Shore Excursion 4.0 3.7
Enrichment 4.5 3.7
Service 5.0 4.4
Value For Money 3.5 3.7
Rates N/A N/A

Find a Seven Seas Explorer Cruise

Easily compare prices from multiple sites with one click