"Bottom line, I might consider Regent again, but not for a 'fourteen' day cruise, and I would want to know that they have improved their customer service for when you are notRegent is more expensive than our usual cruise, but we wanted to see if it was worth the money; it was not, which is why the cruise only received 3 stars...."Read More
jmfpeds
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Age 70s
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1-10 of 19 Regent Seven Seas Explorer Cruise Reviews for Luxury from Rome (Civitavecchia)
Unfortunately, The Regent Experience was not even close to what we were expecting.
1-. The staff is great and friendly, but there is no leadership and lack of training. That results in very poor service and sometimes no service at all, a lot of confusion and frustration. To be able to get a drink or a soda, was at times imposible.
2-. The quality of the food is average at best, I would ...
We booked this cruise for the itinerary, and because the dates fit. Regent is more expensive than our usual cruise, but we wanted to see if it was worth the money; it was not, which is why the cruise only received 3 stars.
We had booked a 14 day cruise. Three months before the sailing date, Regent sent us a notice that the cruise itinerary was being dramatically changed, dropping many cities ...
We chose Regent based on prior experience. This was our 4th cruise, and on this beautiful new ship Explorer everything was even better than we remembered. Crew, amenities, excursions, food -- all just absolutely top notch! We embarked in Rome, and stopped at multiple locations in Italy, France and Spain. Valencia as a real highlight for us, as was Florence. But every port was great. ...
Chose this cruise (Rome to Miami) for the ship and the TransAtlantic experience.
The food, cabin staff and dining staff service were absolutely first rate. This was our first "all-inclusive" cruise experience and we found it very relaxing not to always be reaching for your cabin card.
The entertainment was generally above average, although the magician did a juvenile routine that clearly ...
This was cruise #3 with Regent. The experience on the Explorer was the best. Everyone was like the former Cheers show where "everyone knows your name." Amazing memories of staffers who may have only seen you once or twice the entire week. Must have access to the photos of cruisers to have those memories.
Loved the new ship. If someone couldn't have a good time on the ship, they can't have ...
Hello jakethesnake55! We are so happy to hear that you enjoyed your recent cruise aboard Seven Seas Explorer. Exciting details are still to come regarding our newest ship Seven Seas Splendor....
The best of the best new ship....
Luxury "All Inclusive"
Every part of the cruise from the beginning up until the last 2 days. 14 day cruise. here is why this is important and relevant.
1. The "cruise consultant" was very terse and abrupt. this was the person responsible for booking future cruises. i was so excited about this cruise. *(grand suite, spent more than $50,000 for 14 days ...
WE chose this cruise as we were flying into Rome and needed to get to Lisbon and the itinerary had most places we have never visited or were on our hit list of places to see. Our cabin was fantastic, the bed great and the bathroom outstanding. We have travelled with Regent before and were looking forward to trying the new ship. This turned out to be an excellent choice. The excursions we did ...
We do not think the photos and videos publicity do the Regent SS Explorer justice. A phenomenal amount of thought and attention to detail has gone into achieving a magnificent, beautiful masterpiece of craftsmanship.
But saying that any organisation is as good as its staff. We feel Regent have moved into a different league with the quality, charm, presentation and efficiency of the staff on ...
At our initial cocktail party, it was announced that 390 of the 750 passengers on board had cruised from 75 to well over 400 days on Regent. This gives you an idea of the loyalty of these cruisers to the company. Yet, while perusing Cruise Critic reviews, this loyalty and love of Regent does not seem to correlate with the reviews. Why is this? I believe that these avid cruisers rarely write ...
This was my fourth cruise on Regent (wife's fifth). We had originally planned to take Navigator trans-Atlantic in March, but switched to the new ship as soon as we got the announcement email. After looking at the floor plans, we decided on a concierge room, and it was the nicest we've had on a cruise. When we renovate our house, I want our bathroom to be as nice as our cabin's!
Our ...