33 Rome (Civitavecchia) Norwegian Pearl Cruise Reviews

This cruise was a wonderful way to see European cities, Azores and Bermuda. Also it was fun to not have to fly back from Europe to the U.S. The ship is older but in great shape and the crew and all staff seemed to be very experienced ... Read More
This cruise was a wonderful way to see European cities, Azores and Bermuda. Also it was fun to not have to fly back from Europe to the U.S. The ship is older but in great shape and the crew and all staff seemed to be very experienced and friendly. The cruise line excursions were well done and had a nice range of prices. Freestyle dinning worked out well. The ship also had a crepe making station and an ice cream shop along with soft serve so you could get a variety of ice cream with your regular dessert. There were multiple areas serving breakfast buffets so never had to wait for custom made eggs. For some reason it was really hard to get smoked salmon, but would appear from time to time. We really appreciated the daily availability of yogurt and fresh cut fruit. Keeping all this food fresh for a long cruise was amazing. Also I must say the crew seemed obsessed with the cleanliness of the food areas, it was greatly appreciated. We also seem to have really lucked out on weather, though not in Norwegians control, when it comes to cruises you would prefer to be lucky. Thanks to Norwegian for the great cruise and, we really appreciated the Platinum level Latitude perks. We will definitely look into NCL cruises first. Read Less
Sail Date October 2019
We were 4 people in 3 balcony cabins on Deck 10. The cruise was chosen principally for the fantastic ports, other than Port Canaveral, which was added so they could load on all of the equipment for the Kiss cruise charter immediately ... Read More
We were 4 people in 3 balcony cabins on Deck 10. The cruise was chosen principally for the fantastic ports, other than Port Canaveral, which was added so they could load on all of the equipment for the Kiss cruise charter immediately following ours. By doing so they had to adjust our times in Bermuda making it very difficult to actually tour the island. Embarkation was very fast and efficient. We chose to take the NCL Miami transfer. Total confusion and disorganized. This is the first and likely last time we will use cruise line transfers. The ship was in very good condition considering it's age. Our balcony cabins updated and kept very well serviced. Food was plentiful but of poor quality. NCL have learned how to stretch their food budget. Teppanyaki absolutely horrible and salty. Moderno a disappointment. Cagney's was good, as always. Buffet breakfasts were fine as was lunch. Dinner not so much. We did eat a number of times at Indigo which was hit or miss. Unfortunately I was diagnosed with bronchitis just prior to landing in Bermuda. Spent 3 days as an outpatient in the medical center receiving treatment. Excellent care from knowledgeable Doctors and nurses, but be warned, very expensive. In my case $6,000 but I do have insurance coverage. Entertainment wise we only went to two shows which were both excellent. Bottom line, very good and friendly crew, excellent itinerary and mediocre food. Would I travel NCL again ( I am Platinum) yes but based on itinerary and possibly cost. Read Less
Sail Date October 2019
This was a birthday gift from me to me with Love. October 26th I was in beautiful Bermuda! I chose this cruise because the price was right, the itinerary Was great. I wanted to see as many places as possible My criticism is about ... Read More
This was a birthday gift from me to me with Love. October 26th I was in beautiful Bermuda! I chose this cruise because the price was right, the itinerary Was great. I wanted to see as many places as possible My criticism is about the food. I had an expectation of wonderful fresh ingredients from Italy being served since that is where we were leaving from. The food tasted frozen, stale, not fresh at all. Even in “fine dinning” the food was horrible. I spoke with many passengers that have traveled from 43-100plus cruises and they ALL said that the food was the worst they’ve experienced I’m not sure why this was the case, but really it should be addressed and fixed!! Is it possible to bring on fresh produce and products and make them tasty as if we were on land and ordering from REAL restaurants? Even the coffee(which is my favorite thing in the morning) was UNdrinkable! It was literally repugnant. Being on a ship for 16 days without good coffee is a big hardship when you’re on vacation and dreaming of enjoying the food and drink. It was such a huge disappointment. Then there’s the shows: They were really SUB par to say the least. I loved the acrobatic duo. I loved when they did the “legends” and the 3 ladies I think they were called the queens of rhythm? Or soul? They were great, and the juggler was entertaining also, but the rest of it was torturous. I tried every night to stick it out but I along with many other audience members walked out of a lot of the performances. I was really expecting more professional type of shows other thank you the ones I just mentioned, they were a huge let down. Read Less
Sail Date October 2019
The Cruise itinerary was fantastic. We stopped at ports in Italy, France, Spain, Portugal, and Bermuda. Our visits to all were very good. San Miguel island in the Azores especially was terrific. We also like that NCL allows travelers ... Read More
The Cruise itinerary was fantastic. We stopped at ports in Italy, France, Spain, Portugal, and Bermuda. Our visits to all were very good. San Miguel island in the Azores especially was terrific. We also like that NCL allows travelers to bring wine on board with a $15 per bottle corkage fee. This was a big factor for us because the allegedly free liquor package in our program was not free. When booking, I questioned an $800 charge and found I had to pay tips based on the cost of what the program would be if it was charged. We drink some wine but even at $20 per day for 16 days, it would not be $800($320). And we did buy wine and a few drinks during our trip while at restaurants but even with the corkage fees we never came to $800. So the program where we can bring our wine is super. When we got on the ship we were taken to the suite Dining area where we enjoyed lunch. As suite passengers we were told we could use that restaurant for lunch and breakfast throughout the cruise. We never used it for breakfast instead getting coffee and pastries delivered to the room. The lunch menu never changed throughout the 16 day trip. It was good, a couple of choices excellent but tired after a week or so. The soups were fantastic. After we saw the suite restaurant we went to our room and we were in a forward small suite with a large balcony. It was super and all we needed, the balcony being great. We were settling in when the loud speaker screamed out directions for the Coast Guard required life boat drill. The screaming actually hurt my ears and I could barely understand. I had to go outside on the balcony and tightly hold my ears closed to allay the pain. A terrible experience. NCL needs to change this. We met our butler and steward and they remained terrific throughout the voyage. We met our neighbor on the starboard side who had an owner’s suite. They were good friends throughout the trip. We are not much for the entertainment so I cannot report on that but the room TV choices were meager for the 16 days. Maybe four movies that played over and over. Foreign language movies were awesome but only once in a while did they have subtitles. The US movies were bland. The provided DVD’s were old and the selection meager. We chose three and one was unavailable. So much for that. We selected unlimited internet for one device and that worked out well. Food on cruise ships obviously is important. We normally like the buffets for the ability to have a range of selections and time to either take our meal to our room or eat when we want. The Pearl executive buffet chef is terrible. Selections were same old, same old throughout the trip with pork over and over in the beginning of the trip and very little good stuff. Our package had five speciality selections and we chose the Japanese restaurant first. It was not very good maybe 4 out of 10. The Italian not much better. My wife got a cheese pizza and it was akin to a frozen one we get at home. My meal was not memorable. The mater de for the Italian restaurant was great and he took care of some friends who were having a birthday. But the food was not what we expected. The French restaurant also was a disappointment. My lamb chops were maybe what I might expect at a neighborhood chain. A previous Pearl trip had great French food. This trip not so much. The steak house a bit better but only an OK. Maybe a six out of ten. We used it for our fifth time, a meal our butler brought to our room and served us. We used one cruise shore excursion. That was from Cadiz to Seville. It was terrible. The bus stopped near Seville at a gas station for folks to use the facilities. Several buses were there and the ladies room only had two working toilets, sometimes a third worked. There was no toilet paper and the men got some paper that they gave to the women in line. The women started to use the men’s room, the men not complaining until the management posted a person to keep the women out. So the long line kept us at this stop almost an hour. We then got to Seville maybe 20 minutes later. We visited some places in Seville, but the beautiful city I remembered was not shown. My wife says it was the worst excursion we have ever had. Our other stops we did our own trips and had great experiences. One is notable mainly for NCL’s failure to tell us about it. The ship was docked right next to an amazing museum and dolphin program in Bermuda but never told anyone about it. We found it on our own and the $12 entry fee per person was well worth it. The Commissioners House was fantastic and Dolphin Quest part of the fee. Hardly any ship passengers were there. On San Miguel in the Azores we got a private tour that was fantastic. It was 40 Euros per person and well worth it. Being in the forward part of the ship we could see weather in the distance and how the captain avoided it. He was terrific. We had one rough night that I actually enjoyed. It was a little rough another but the Captain kept us in smooth seas most of the voyage. I trusted him fully. Our butler was super, the concierge ok even though misleading and poorly informed about a couple of things. Our purchased itinerary did not include a stop at Port Canaveral on the trip to Miami. But we did stop there. Having been there a couple of times before we decided to stay on the ship. Well the ship underwent several crew exercises necessitating our leaving the ship with no place to go other than a costly bus ride to shopping that we did not need or want to do. We sat on a curb where we were almost run over by a servicing delivery truck for the ship until we could get back on board. There was no place to go and many folks sat on steps leading up to locked NCL areas. We then went to our suite lunch place and found our we could not get our meal for a while because of crew exercises. We did get a couple of free glasses of wine but that did not allay this wasted day that we had paid for. Very poorly done by NCL. In Port Canaveral we were required to enter passport control. In Miami we did not have to go through customs. Our bus to the airport was great with an ability to check bags just as we got off the bus. We did not know about this. Our stop and half the bus were flying American. This was great. Overall the trip was great and we would do another but hope NCL gets it act together on food and it’s management. Read Less
Sail Date October 2019
As a first time on a transatlantic, we chose NCL and Pearl based on the itinerary and were not disappointed. The food was good, we did not use the speciality restaurants as we found the MDR o’Sheehans, and buffet met our expectations. ... Read More
As a first time on a transatlantic, we chose NCL and Pearl based on the itinerary and were not disappointed. The food was good, we did not use the speciality restaurants as we found the MDR o’Sheehans, and buffet met our expectations. We were disappointed in the small number of production shows but found enough on the ship to be entertained. The crew are exceptional, a special thank you to Arturo Samanez and Nikola Bogdanovic in Magnums and John Patrick Layacan in Spinnaker. The one negative was the lack of communication regarding the Kiss charter. The itinerary was changed to call at Port Canaveral, we discovered on social media this was due to the charter. The final day was totally disrupted on the pool deck with no advance notice. We were aware as we had been informed by a crew member. Notification in the daily Freestyle on the upcoming days would have allowed passengers to make an informed decision on how to spend their last day. Would we choose NCL again, YES. Read Less
Sail Date October 2019
Chose this Oct 14-30 transatlantic cruise because of all the great ports. The itinerary and $6,000 price did not make up for the terrible food regardless of where you ate, small, poorly cleaned cabins, insufficient and poor gym equipment, ... Read More
Chose this Oct 14-30 transatlantic cruise because of all the great ports. The itinerary and $6,000 price did not make up for the terrible food regardless of where you ate, small, poorly cleaned cabins, insufficient and poor gym equipment, disorganized disembarkation, ridiculous unnecessary extra charges, and practically non-existent quality entertainment. Other than 2 decent meals and 2 nights of good entertainment in 16 days, the rest was less than mediocre. Everywhere you went passengers were complaining about the food, entertainment, customer service and cleanliness. Problems with prepaid port transfers took 2 weeks to resolve with customer service before even going on the cruise. Only to find out once on the ship it still wasn’t right. Transfer back to the airport was more than a taxi and the wait for the shuttle would have taken hours for the one bus. Run don’t walk! Definitely not worth the price or itinerary. Find another cruise line. Read Less
Sail Date October 2019
Wanted to do a Transatlantic and the ports of call were great! The staff was friendly enough but the ship was a complete let down! Dirty smelly cabin and everywhere I sat the seats were dirty and very uncomfortable! Food was just ok never ... Read More
Wanted to do a Transatlantic and the ports of call were great! The staff was friendly enough but the ship was a complete let down! Dirty smelly cabin and everywhere I sat the seats were dirty and very uncomfortable! Food was just ok never really hot. Bedspread was torn and had seen better days! Throw pillows in our cabin smelled and were stained as well as the throw they put at the bottom of the bed. I asked them to be removed and replaced... never replaced! Thank God I brought along Clorox wipes and room spray and had a balcony so I could air the place out!!! Many times no seating in buffet except way in the back and by the time you got a seat food was cold! Also crumbs on table and chairs!!! The staff didn’t really have time to clean up after ppl left due to the amount of ppl needing a seat! Read Less
Sail Date October 2019
Itinerary went to several ports we had visited before and would enjoy again and three that we had never visited and wished to. Everything about the ship is "first class." Clean everywhere; good food in all public restaurants; ... Read More
Itinerary went to several ports we had visited before and would enjoy again and three that we had never visited and wished to. Everything about the ship is "first class." Clean everywhere; good food in all public restaurants; good entertainment; very friendly and helpful personnel. I got it in my mind that NCL does a superb job of hiring the perfect personality types to be constantly engaged with the public and trains them well. Our second trip on the Pearl and same experience both times. What I did not like and found to be negative was ten dollars (with mandatory 20% gratuity) for a glass of good but ordinary wine and eight bucks for a bottle of BUD or similar. They've got you captive and use the advantage. Prices in shops not so hot. My wife bought a bottle of Dolce &Gabana cologne for 85 euros. Found the same in Rome Airport "duty free" (notorious for hyping "duty free" and "tax free" in order to imply low prices, for 77 euros. Again, when one is captive, the benefits of competition go out the window (or porthole, if you will). This is our second cruise on the Pearl and both times we selected a "window stateroom" and would up with a fifteen inch diameter porthole. The room was roomy enough with the beds separated and each against opposing walls. Ship renovated since our first cruise in 2015. TV had been upgraded to a 32 inch Samsung and we had several watchable channels including Fox News US version. Big improvement from our SF-Miami cruise in fall of 2015. Excursions were problematic. We purchased five through NCL. In general the destinations were heavily overcrowded and the various tours did not allow for enough time at destinations to really shop and sightsee. Overcrowding was a surprise because this was an end of season Med cruise for the Pearl which went on to the Caribbean after we got off in Rome. Choice of slot machines in casino was unimaginative and we found very few that we found familiar based on our experiences in several California "Indian casinos." Read Less
Sail Date October 2019
An amazing cruise exposing us to new areas that we definitely want to return to for a longer vacation. The ship, the service, the food and itinerary were just perfect for us. We liked that we were in a different port in a different part ... Read More
An amazing cruise exposing us to new areas that we definitely want to return to for a longer vacation. The ship, the service, the food and itinerary were just perfect for us. We liked that we were in a different port in a different part of the world every day. We took several ship organized tours which were very well done and provided us with background information on the sites we were visiting. By using the ships tours we always were assured that we would be back in time for the ships departure or if something did happen that the ship would wait on our return. Free style dining was also a hit with us. Being able to dress, go for a drink and enjoy some of the many entertainment venues without worrying about being to dinner at a certain time was great. Some days we toured and had a light lunch and were ready for dinner early and other days we ended up eating after we returned to the ship at 8 or later. All in all this was a great cruise that is at the top of our list of all the cruises we've taken. Read Less
Sail Date October 2019
We have been looking for a long time and we thought we got a great value for our money ! It took a long time before I felt comfortable enough to be on a big ship for a long time. All of that worry went out the window when we first boarded ... Read More
We have been looking for a long time and we thought we got a great value for our money ! It took a long time before I felt comfortable enough to be on a big ship for a long time. All of that worry went out the window when we first boarded the ship...If all the cruises on Norwegian are like this you might just have a customer for life...The entertainment was wonderful and balanced with something for everybody... It would be prudent in this day and age to make certain sexual and gender innuendos that might insult some of your passengers.... not being preachy just a word of caution...Otherwise I will look forward to returning again! The food choices were more than adequate and the service staff was excellent..We only wish that on some of the ports there was more time to to be able and enjoy the surroundings more like an overnight stay__say like a day and a half rather than just a few hours...But the experience was not diminished....WELL DONE! Read Less
Sail Date October 2019
Last year we had taken a cruise on the Norwegian Gem's Haven class suites through the Caribbean and had a great time in a 2 bedroom suite. Sea days were passed by the pool or the sun deck in a relaxed atmosphere where guests sipped on ... Read More
Last year we had taken a cruise on the Norwegian Gem's Haven class suites through the Caribbean and had a great time in a 2 bedroom suite. Sea days were passed by the pool or the sun deck in a relaxed atmosphere where guests sipped on cocktails, read a good book or just relaxed and took sun. Service was excellent, meals were served by the pool if you didn't feel like moving and there were only adults, a sanctuary as advertised. Based on such a great experience on the Gem, we decided to book another cruise on the Pearl leaving October 1 for a 13 day Mediterranean cruise through Italy and Greece in the Haven suite. We had also started planning our future cruise next year with friends and family to Asia and in our mind, nobody offered a more relaxed and exclusive service than Haven class. This time everything that made the Haven so special last year and exclusive had completely changed from not having any cruise adviser assigned to us when we booked to let us know that we needed to book all of our specialty restaurants for 13 days before embarking, to the Airport transfer which was not well organized and we did not expect to wait almost an hour on the second level of a double decker bus with no Air Conditioning after an 8 hour flight. I should have taken a Taxi or Viatour. There was no special line to pass security for Haven passengers on this cruise which we had in New York on the GEM. The return to the airport was just as bad and I would not recommend the airport transfer in Rome. But our biggest complaint and deception is that the Haven itself had turned into a toddlers' backyard for 13 days ! Imagine 4 hours of Marco Pollo echoing through the Atrium Sanctuary, the noise even echoed to the upper sun deck which ended up being our only area to relax which had no kids. The Haven was taken over by 3 families with young children who spent everyday playing in the sanctuary. Diving into the pool, jumping into the Hot Tub, playing on the exercise equipment with all the screaming laughing and yelling which you would expect at a kiddie pool party. Not their fault at all, kids will be kids. For the parents they had a safe area where they didn't have to keep an eye on their kids getting lost on the main deck kids pool and they had a full time waiter with drink and food service. Nobody else except for the families used the sanctuary on most days as it was much to noisy for everyone else. I was told by one of the waiters that the cruise before us was much worse with more kids. The dinning area in the sanctuary was also taken over by the families and looked more like a picnic area some days with kids tables and grown up tables. Service for drinks was sparse for us as we spent our time if the weather permitted on the sun deck which had an minimum age limit of 16 and over, but drink service was not automatic nor was food served up there either. Long story short Haven is not worth the extra money unless your traveling with a very young family. We will not be traveling with Norwegian again as without the Haven being an adult area as we had on the Gem. The food is just average Cagneys was a disappointment on 2 nights. Steaks and Roast Beef were tough, Veal Chop was tasteless. At Bistro we had 1 good meal out of 2 visits, Cuchina was probably the best. At Moderno the meat was mostly overcooked well done and salty as it was last year. Service from our concierge Yahira was excellent and even though she warned the families about the noise level there was not much that could have been done. Vincent in the Indigo dinning room did an excellent job. A warning to fellow cruisers: Watch out for the cruise staff if you do not take an excursion with Norwegian, during our visit to Santorini we arrived at the cable car 1 hour before the last tender returned to ship to make sure we had enough time. The line up for the cable car was over a 2 hour wait. When we asked the Norwegian representative about our concern that we were going to be late she told us and number of other passengers that since we did not take an excursion with them we could miss the boat and should walk down the Donkey trail. This trail was treacherous and ruined the vacation of a number of travelers including myself as my knees swelled up after descending the 600 to 700 steps. People were panicked as she had also sent down an 89 year old man with his daughter and could not make the last tender at 7 she was in hysterics as she was worried for her father. My wife got side swiped by a donkey returning up the stairs and the amount of Urine and manure on the stairs was disgusting. I was in pain for the rest of my trip and I thank our room attendant Rodriguez for the nightly ice packs to reduce the swelling on my knees. We found out later that the cruise rep sending people down the hill was in the wrong but that was of little consolation as the damage was done just happy no one died or got seriously injured. Besid. es the above we managed to have a lot of fun and would not recommend the Haven for adults. Read Less
Sail Date October 2019
We chose this cruise on the ship,Norwegian Pearl, because of the itinerary/ports. Felt the cruise price was fair, although all the shore excursions did add up because there was so many ports. Loved the casual atmosphere and all of the ... Read More
We chose this cruise on the ship,Norwegian Pearl, because of the itinerary/ports. Felt the cruise price was fair, although all the shore excursions did add up because there was so many ports. Loved the casual atmosphere and all of the complementary restaurants that were included. We had the most wonderful time. Our favorite restaurant were the Summer Palace and Indigo. Excellent choices of food and delicious. The 12th floor buffet was our least favorite but it was quick. The nightly entertainment was super and the host, (also aka Pedro-the voice from the ceiling) was great. We thoroughly enjoyed every show but our favorite were the two shows of the Mo-town group. The showcase of the talented crew was great to see their other abilities. Promote them! We did the Rome tour upon leaving the ship and stayed in Rome an additional four days. All the staff was very attentive and helpful when we needed guidance in getting to a destination on the ship. The "fish" carpet in the stateroom hallways was extremely helpful to determine the front and rear of the ship. But where are these "fish" on the rest of the ship? It would be helpful if there were some painted on the walls in a few strategic locations. We really would have appreciated that. You must have some talented crew who can paint or just some decals. Not sure when our next cruise will be but we will definitely be checking out Norwegian Cruise Lines. Thank you to all for a memorable vacation. Read Less
Sail Date October 2019
We have sailed on all of NCL's Jewel class ships and love them all. They are large enough that there is plenty to do, yet small enough that it has a "neighborhood" feel. We are Platinum Plus as well as Ruby in the casino, ... Read More
We have sailed on all of NCL's Jewel class ships and love them all. They are large enough that there is plenty to do, yet small enough that it has a "neighborhood" feel. We are Platinum Plus as well as Ruby in the casino, so embarkation was a breeze for us. We always get a 2 bedroom suite (non-haven) since most of our cruises are longer (this was 29 days) and we need that extra room for our sanity and sleep ! The cabins are very comfortable and if I could take the bed home, I would, it's better than mine at home. The specialty restaurants (with the exception of LaCucina) were great and generally exceeded our expectations. The main dining rooms were just average both food and service wise. The casino staff was amazing and they actually made you feel good about losing your money....lol. They also have a few smoking areas that are comfortable for the smokers, yet far enough away from the non-smokers that everyone was happy. If you are a smoker, stick with the Jewel Class ships. The larger ships have very few, uncomfortable smoking areas that it takes away from the entire social atmosphere. Read Less
Sail Date October 2019
My husband and I sailed on the Pearl in early October. The check-in process was fine. We were glad to get on board after the long flight from Dallas/Newark. Our OV room had quite a bit storage space with 2 sets of 3 drawers a nice ... Read More
My husband and I sailed on the Pearl in early October. The check-in process was fine. We were glad to get on board after the long flight from Dallas/Newark. Our OV room had quite a bit storage space with 2 sets of 3 drawers a nice sized closet and shelves adjacent and above. This was important as we were doing back to back cruises. The second being a Transatlantic. It had been many years since we'd sailed on NCL as they moved out of Houston and it was easier to go to the port of Galveston and board a Royal Caribbean vessel when we wanted a getaway. Previously I remembered the food being excellent. Not so now. Pretty bland. And a lot of repeats. The service is great except a little slow in the dining rooms. Plan on 2 hours for dinner. Activity staff is exceptional. Very personable. Especially Katarina. She was very good at remembering names which always makes people feel special. The entertainment had repeats of visiting artists which I hadn't seen before. That was fine except one night of juggling is plenty. They had 3! We didn't spend much time around the pool as the music was painfully loud. Even my husband who is a musician couldn't take more that a few minutes. We didn't use the ship's excursions as the were quite expensive. Overall we really liked the ship as where our cabin was, mid-ship deck 5, it was easy to get anywhere without getting lost. Read Less
Sail Date October 2019
This cruise had all the sites we wanted to visit However, some ship personnel don't know were the rest is and ask Bar Tenders where it is. When I ask the stateroom attendant to please change the towels, he foes into this big ... Read More
This cruise had all the sites we wanted to visit However, some ship personnel don't know were the rest is and ask Bar Tenders where it is. When I ask the stateroom attendant to please change the towels, he foes into this big lecture about leaving towels on floor to change, I don't need this idiot. I purchase the drink package and was being charged for water, freshly squeezed orange juice and coffee. I don't like being penny pinched by Norwegian, other cruise lines don't do this. The food in the main dinning room and indigo could be a lot better. When making my reservations , I spoke to two Norwegian agents about the Bogo Gratuity offer and I agreed to take it. When I got on board, I found it wasn't done and was forced to pay the higher 15 dollar a day amount. Outrageous. Unless Norwegian sizable compensation, I will be looking else ware for my cruises. Read Less
Sail Date October 2019
Chose this trip for the itinerary as we were celebrating our 25th wedding anniversary. The cabin was fine, but the food was not up to par when compared with other cruises we’ve taken. There was plenty of it and the soft serve was very ... Read More
Chose this trip for the itinerary as we were celebrating our 25th wedding anniversary. The cabin was fine, but the food was not up to par when compared with other cruises we’ve taken. There was plenty of it and the soft serve was very good, but we expected some special dining nights, like filet or lobster but that didn’t happen. Too much a la carte everything, didn’t care for the automatic $15.00 per person, per day tipping policy. I ordered the specialty drink of the day which happened to be a Mai Tai, it was the worst drink I’ve ever had! There was a tiny bit of rum, lime juice and cinnamon which isn’t even close to the proper Mai Tai cocktail. We ate in the Summer Palace one night and the service was so slow that we missed the first show at 7:30, we had been seated at 6:00. When we wanted to sit by the pool, people had already “reserved” their loungers by throwing towels on the chairs but as we observed most didn’t actually use the chairs. The staff wasn’t particularly helpful when trying to find 2 seats together. I would only recommend this cruise for the Mediterranean itinerary, maybe if you purchased the drink package you wouldn’t care about the mediocre food and entertainment. Read Less
Sail Date September 2019
We took this cruise following my daughter’s wedding in Positano. We were a group of 10, and thought the ports of call looked interesting—and many were. My husband and I love to cruise, and are pretty faithful to Celebrity, so I ... Read More
We took this cruise following my daughter’s wedding in Positano. We were a group of 10, and thought the ports of call looked interesting—and many were. My husband and I love to cruise, and are pretty faithful to Celebrity, so I can’t help but compare this NCL experience to those of our Celebrity cruises to Europe. The ship itself is in pretty good shape—clean and well-maintained. The interesting thing about it is that, although there are fewer passengers aboard the Pearl than there are on celebrity’s millennium-class ships, it felt so very crowded! The pool deck and the bar area on deck 13 were continuously packed, with people searching for seats (and ashtrays, in the smoking area). The cabin was small, but functional. Our dining experiences aboard the Pearl were generally poor. Even in the steakhouse, the chefs seemed unable to cook a steak to-order. We also had a dinner in la Cucina. It was less than memorable. The food was edible, though not terribly tasty. We had breakfast in the cafe most days. It was routine (i.e. the same thing every day). I think the specialty restaurant reservation system needs a total overhaul: We had made a reservation for 4 at the steakhouse, and tried to change to 5 prior to our seating. We were told by the staff that, if we wanted to make that change, we would have to change our reservation from 7:00 to 10:00. When we did sit down for dinner (after abandoning the idea of adding another person), they seated the four of us at a table for six!! Needless to say, we were not at all happy about that. We tried to get reservations at the teppanyaki restaurant for days, but the staff was unable to accommodate us. We didn’t see any shows, so I can’t comment on the quality of them. We did enjoy Dave, the piano player, and the string quartet. Service overall was not great. Grumpy bartenders (especially at the bar on 13) and the restaurants seem to be short-staffed. We frequently waited for quite a long time to order, and at one meal, we ordered desserts that never came. If you need help with the WiFi package, be aware that their IT guy only works with passengers three hours a day. Some of the ports were absolutely stunning: Dubrovnik is a favorite of ours, and it is as beautiful as ever. We hadn’t been to Montenegro before, but we will surely make it a point to return. (We wouldn’t, however, take NCL’s catamaran cruise again. $189 for a three hour, one-way cruise to a bar?? No thanks.) All things considered, I’ll stick with Celebrity. Read Less
Sail Date September 2019
My husband and I were on our honeymoon, the service on the ship was fantastic, the servers were friendly and upbeat. Positives: Friendly servers in all common areas of the ship, buffet, pool, bartenders..   All fine dining was ... Read More
My husband and I were on our honeymoon, the service on the ship was fantastic, the servers were friendly and upbeat. Positives: Friendly servers in all common areas of the ship, buffet, pool, bartenders..   All fine dining was great except the Brazilian steak house, it took 40 minuets to receive a cocktail, the meat was salty and dry and the servers were acting like they did not like their jobs and it was a pain to be there.  The pool deck was a positive energy, I would suggest more contests they are fun to watch and to get people involved. Negatives:  with so many stops in a short time period, it was hard to explore the stops and still make it back in time to the ship. We did not plan an excursion every day. Some days it took longer to get off and on the ship then we had time at the port. - if you do not have a excursion booked transportation was priced very high. We spent about $500 in transportation just to get to a place we wanted to be. In Livorno we got off the ship and they made us pay $5 to take a bus to the town, you had to pay this because there was nothing in walking distance, i think that should have been included in the price of the cruise, its almost double dipping when you have to pay to get dropped off at a port. They should either let off at a place that you can explore or they should pay for the transportation to get you into the town where you need to be. We are younger so getting around was easier for us but i saw several older people struggling to figure out where to go and how to get there. In all my past cruises this was never an issue. With already spending so much on a vacation you don't expect to have to spend such a large amount just to get off the ship. Naples was very dirty, i would suggest not doing this port at all, or warn people it is a very unsafe area to be in unless you have tour booked. Read Less
Sail Date September 2019
Did we have a broken ship? What was all that shuddering and shaking in a circular movement? This was unrelenting for the entire cruise. At night it was like someone constantly shaking you to wake you. The problem was there whether we ... Read More
Did we have a broken ship? What was all that shuddering and shaking in a circular movement? This was unrelenting for the entire cruise. At night it was like someone constantly shaking you to wake you. The problem was there whether we were moving or stopped, rough sea or calm, even in dock This was not sea movement. It felt more like engine shake or a problem with the gyroscopes it was a wobble like sitting off centre on a potters wheel. Aside from that, the cruise itself was fine. First of all, embarkation was smooth and painless and disembarking was equally simple enough where you could choose what time you wanted to leave the ship and your luggage was all taken care of. We found that the dining package and drinks package were a must, and saved us a fortune. Service throughout the ship is excellent. The food in the restaurants is good, but in the buffet OK but not great. Plenty of choice but not much thought put into what they serve, as it seems to be the same stuff every day. We would have hoped that they would have some sort of choice depending on where you were that day for example Greek salads and moussaka when in Greece, when in Florence, A nice lasagne would have been good. When in Napoli the home of The Margarita Pizza and Capri, the home of the capriciosa pizza, all we got were generic pepperoni, a cheese pizza, and a meatball pizza all of which were ok but pretty much run of the mill and the same stuff catering for the standard American tastes every day. The ships Bars, lounges and restaurants and excellent and catered for all tastes. There is even an art auction, A great casino, where you can win or lose a fortune, and get a lung full of second hand cigarette smoke. The pools are quite small and were always packed. The pool area was always a lively (noisy) place with loud music. Oddly there is a basketball court which we never saw used and seemed to be such a waste of space where there could have been a quiet sunbathing area or something . There are other ‘quieter’ sunbathing areas but you could always hear the noise from the pool area Dress code is extremely relaxed and it was not uncommon to see people in wet bathing costumes and wrapped in a towel in the buffet area despite signs advising this was not allowed. Also, shorts and casual wear appeared to be allowed in the dining rooms. It was strange to see some very elegantly dressed people sitting on a table next to a bunch of guys who looked liked they had just come off a sports pitch. Entertainment very varied both in variety and quality. Dennis a Great covers singer/guitarist Dave the great pianist and OK singer and a talented classical string Trio oddly called the ‘four’ strings Again with the ‘not much thought goes into it’ theme. The excellent classical trio could quickly empty or change the mood of the lively Irish themed sports bar O’Sheehans. Shore excursions were quite expensive and varied in quality For example a trip to Capri cost us about $200for two of us and was basically a ferry ticket and a transfer to ferry terminal (500 metres away), where the trip to Florence which cost Just a little more included a 90 minute coach tour each way with a very knowledgeable guide who gave a very detailed tours the history etc. of the surrounding area , a demonstaration of making leather goods and walking tour. I didn’t like the fact that when we visited Dubrovnik we were charged $15 each for a shuttle bus laid on by NCL because they couldn’t anchor in the old town as other ships could. You had two choices, you paid it or stayed in the Port. Private Taxis were extortionate. My gripe here is that other places were advertised as the ports and not the resort. For example, Port of Livorno for Florence and Pisa, Port of Civtaveccia for Rome etc. For these I think it is reasonable to pay for a transfer, but if it is advertised as Dubrovnik, why should you pay because the ship had to dock a 30 minute drive away TIPPING POLICY A $15 per passenger per day service charge is added, which seems quite a lot of money NCL say that this is to ensure that all of the crew get a share of the tips including behind the scenes staff such as cleaners etc I think that this is great as they all provide an essential service. All off the staff work very hard and very long hours 7 days a week. It was only towards the end of the cruise that we found out that it is company policy that beverage staff (Barmen and drinks waiters) were not included in this. Once we found out about this we started tipping them heavily to make up for the lack of tips earlier, The change in the service was very noticeable indeed and quite comical when they actually appeared to be competing with each other to serve us. We enjoyed our cruise with NCL but will probably try some other cruise lines next Read Less
Sail Date September 2019
We picked this cruise for the itinerary, which was amazing. The ship was clean and our mini suite had enough storage for 4 of us. The cabin attendant was great! The food was not. O’Sheehan’s was our preferred place to eat. The buffet ... Read More
We picked this cruise for the itinerary, which was amazing. The ship was clean and our mini suite had enough storage for 4 of us. The cabin attendant was great! The food was not. O’Sheehan’s was our preferred place to eat. The buffet had a lot of food but nothing good or warm. Hard to find a snack. We found ourselves hungry because we didn’t enjoy the food. The Legends in Concert, Motown group and acrobatic duo were the best entertainment. A lot of the activities were extra charge, even bowling. The staff was friendly. The food really ruined the cruise experience. We didn’t enjoy that they used the lifeboats for tendering. We were stuck in one for over half an hour waiting for a boat to dock. Very hot. Wished there was more of a variety of activities. The hot tubs were warm, not hot. The itinerary and ports were great! Read Less
Sail Date September 2019
We booked our Norweigian cruise through AAA. Our travel agent was great. AAA does not book directly through Norwegian, they have to go through Pleasant Holidays. We had to sign a waiver to not hold AAA responsible for any issues that ... Read More
We booked our Norweigian cruise through AAA. Our travel agent was great. AAA does not book directly through Norwegian, they have to go through Pleasant Holidays. We had to sign a waiver to not hold AAA responsible for any issues that arise. I think I now understand why. AAA probably doesn't want to deal with unhappy customers. That should have been our first red flag. Here is a quick list of disappointments: 1. We booked a mini-suite. But it was underneath Splash Acadamy which is the children's play/daycare area. The hours vary. But some nights it is open until 1:30 am. This makes it impossible to sleep and naps nonexistent. There should be no rooms of any kind under Splash Acadamy! We did contact guest services. We were given an apology and sent a bottle of wine. We do not drink wine. FYI, the ship was at capacity so there was no possibility of a room change. 2. Bingo is a waste of money. For example, the jackpot was $3000. But after approximately 42 draws the pot dropped to $375. The venue was so full, players were standing. The House made so much money. It really sucked. There was only one game (full square), it was just a waste of $50. Not worth it for only 10 minutes and 1 game. 3. Shuttle fee information was not relayed to us. You would either have to go to the desk and ask or be surprised by the fee after getting off the ship. They also do not let you know that you can take a cab for 1/4 of the price of the shuttle in most cases. 4. There was not enough info given about various ports. No info on cab stands or nearest bus/public transportation to get to the downtown area. They are very busy pushing their excursions. A good tip would be to research each port ahead of time, decide what you want to see/do. Then find the cab stand/private tours and work out a deal. We did an 8 person tour with other passengers from the Pearl for $50 per person. Best tour ever and saved so much money over Norwegian excursions. 5. There was a water leak in Cagney's. It was right behind my husband while we were dining. We alerted the staff and there was not much attention given to addressing the leak. When we left still nothing had been done. 6. Summer House and Indigo is the exact same menu. The only difference is the Summer House has a dress code. Weird. It makes no sense. After learning this we canceled our Summer House reservation since we had dined at Indigo the night before. Our cruise was not terrible, but also not what he had hoped for. This Mediterranean cruise was not cheap. Especially paying for a mini-suite that turned out to be a bad choice due to the location. We thought carefully about booking mid-ship but didn't realize it put us directly underneath Splash Acadamy. We also heard rumbling from other passengers that their shore excursions were changed or cancelled with no refund offered. We do plan to cruise other parts of Europe, just probably on a different cruise line. Read Less
Sail Date September 2019
This was our first cruise in Europe as we are from Australia. The organisation getting on the ship at Rome was very well organised and very quick compared to other cruises we have been on. The rooms were very nice, well fitted and ... Read More
This was our first cruise in Europe as we are from Australia. The organisation getting on the ship at Rome was very well organised and very quick compared to other cruises we have been on. The rooms were very nice, well fitted and clean, also among the best we have experienced. We did not like the dining experience on deck twelve as it was like pigs feeding at the trough. Other restaurants were very nicely laid out and for the most part the service was quite good. We had the alcohol package which we found to be quite good value as compared with other cruises we have taken, but were annoyed that with the package we still had to pay for coffee other than the vile stuff that was served with meals. And also had to pay for bottled water. I am a person who likes to take a sauna on a cruise so imagine my surprise when told that I could BUY a sauna package for $260 US to have a sauna. (NOT GOOD). The entertainment was well below par, for the most point I think it was carried out by the ships crew and some very mediocre performers, so if your think you will have a huge range of entertainment think again. The ports of call were quite interesting and if you want to organise your own tours I would recommend it rather than pay the extortionist prices charged by the cruise line. The fee to travel to Rome Airport you should also try to organise yourself as the ship line first charged us 80 Euro each, then later in the cruise put out a SPECIAL of $60 US. The same trip can be got for about $35- $40 per head (More Gouging). Yes overall we had a good time but this was mainly from meeting nice people and having a good time with little help from the cruise ship. Would I go again, I would say probably not. Read Less
Sail Date September 2019
The overall cruise was ok. This was my first extended cruise so not much to compare to. I'll start with negatives. Our cabin was located under the kid's play area and they actually had a mini soccer field set up right above ... Read More
The overall cruise was ok. This was my first extended cruise so not much to compare to. I'll start with negatives. Our cabin was located under the kid's play area and they actually had a mini soccer field set up right above our cabin. So all day long and sometimes until late at night we had the sound of footsteps running on our ceiling. It said kids up to 12 but I think the adults were running around also. It got pretty loud at times and sometimes after a exhausting day ashore, you just want to take a nap when you get back to ship. Second big negative was the WiFi. We purchased the highest plan at $30 a day which I already thought was a ridiculous price but I figured it said fast and streaming so I did it. Not fast and buffered while streaming. Also dropped a couple very important WiFi calls because of weak signal. And our room was mid ship, so it's not like we were at the furthest point from signal. Third negative was the food. It reminded me of a cheap local buffet you go to when you just want a variety and don't want to pay a lot. I think this is common with cruises at this price point though. Last negative was they want to sell their shore excursions so bad they don't really give you any info about the ports. Even if they have a shuttle set up to take people into town, it's not listed in the bulletin the day before. You have to call guest services and ask the night before, "what's available at the port?" If the dock is close to town, you can walk, but they tell you nothing unless you ask. So if you want to go alone, you better do all the research ahead of time. There were positives also. The mini-suite is set up nice, the bathroom was set up nice, they had directions to find things on ship pretty easily. Our room attendant was great. The staff was very friendly and attentive. They listen if you complain but don't expect any dollars knocked off your tab. Got the feeling this doesn't happen. Complaining about kids running all over your ceiling, you would think they would at least offer some free spa services or something, nope. Bottom line, next time we cruise we'll be trying a different cruise line. Can't say I would strongly urge anyone not to cruise Norwegian, but I'd like to explore my options. Read Less
Sail Date September 2019
This was our first cruise. We would have rated the cruise as a 4+ out of f5 but for one major issue. More on that later. I would say the cabin itself (ocean view) was what we expected: Unobstructed view, clean, large enough, etc. The ... Read More
This was our first cruise. We would have rated the cruise as a 4+ out of f5 but for one major issue. More on that later. I would say the cabin itself (ocean view) was what we expected: Unobstructed view, clean, large enough, etc. The food was pretty good, and much better than that in the specialty restaurants. The dining upgrade was worth having. The entertainment was also good, actually better than we expected. The staff was great, wonderfully pleasant throughout. But... You do not want to find yourself lodging on Deck 5, Rooms 5602 - 5610. That was an unmitigated nightmare (or whatever the term is when you are wide awake but going through an agonizing ordeal. Picture yourself in an Airstream trailer. Now picture someone whacking the side of your trailer with a metal bar, and then beating the trailer with a smaller utensil for about ten seconds. Then picture that happening every night from about 1:00 a.m. until 5:30 a.m. There were actually a variety of noises throughout the trip, each unique, but unbelievably loud and inconvenient. Guest Services staff, an engineer and others came down to figure out the source and/or a solution. Couldn't figure it out. Sound apparently moves in mysterious ways in metallic boats. We couldn't be moved, even to an interior cabin, because the ship was filled to the brim. We finally advised Guest Services we would need to leave the ship in Corfu (Day 4), but we were then advised other guests were disembarking in Corfu, and we could use that room to sleep in. Didn't actually happen until the next day, but from Day 5 - 10 the zombie nightmare was over. My real issue with NCL is the apparent duuplicity. Staff is very sympathetic with the situation; they acknowledge it is unbearable. The manager even offers that these rooms should not be used by guests because, unless you purchase a drink package and faithfully indulge throughout the night, I really don't think you can sleep through that level of noise. (My comments about the drink package. He just indicated these rooms should not be made available to guests). They did provide $400 in shipboard credit, which is enough to purchase 52 bottles of water, but we were assured that when we contact the corporate office in Florida, everything will be made right. I did contact the NCL corporate office, and I was advised that "noise is subjective," so it turns out it was really just my (and my wife's) sensitivity to noise that was the problem. She missed going ashore on two of the first four stops because of a lack of sleep. The guests in rooms 5602 and 5606 would disagree with NCL's assessment, as we commiserated over our plights on occasion. A couple of us even recorded some of the noise so we could relive it during daylight hours. Not to sound too cynical, but it appears that the staff is coached to wholeheartedly agree with the guests on all particulars, apparently to avoid the zombies making a scene, and direct the guests to contact corporate, and then have corporate deliver the bad news: Pound sand. Days 6 - 11 were excellent: The food tasted better, the shows were more entertaining, and the shore excursions more exciting. We were just a little disappointed that our sensitivity to sound put a damper on our first five days of travel. Read Less
Sail Date July 2019
My husband and I went on a cruise that will always be memorable. The cabin was very spacious, our cabin steward was phenomenal and the dining was yummy! We had a midship balcony cabin and Michael Viernes our cabin steward always was ... Read More
My husband and I went on a cruise that will always be memorable. The cabin was very spacious, our cabin steward was phenomenal and the dining was yummy! We had a midship balcony cabin and Michael Viernes our cabin steward always was attentive and provided excellent service. We purchased the 5 dinner specialty dining and it was excellent. When we dined in the main Summer Palace dining room, we always asked for Kamilla . I do not recall her last name but she was excellent. She always went out of her way and knew what we needed/wanted. We dined at the captain's table and that was a real treat!!! Captain Schiaffino is extremely personable and always made a point to say hello as he passed the passengers. The entertainment was good and the length of time for the shows was perfect. Ports and excursions were well planned. We normally do not purchased excursions, but this time we did due to the nature of our cruise. I would definitely go back on this ship with this crew...they made my trip a wonderful experience. Read Less
Sail Date July 2019
Norwegian Pearl Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 3.0 3.8
Entertainment 4.0 3.8
Public Rooms 4.0 4.2
Fitness & Recreation 4.0 N/A
Family 4.0 3.9
Shore Excursions 4.0 N/A
Enrichment Activities 1.0 N/A
Service 4.0 4.1
Value for Money 4.0 N/A

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