Sail Date: May 2019
We choose this cruise as we live on Cocoa Beach and it was leaving from Port Canaveral. It had 6 stops, which is a lot for a transatlantic cruise. The price was right. Staff was great. Very nice and friendly. Our stateroom was kept ... Read More
We choose this cruise as we live on Cocoa Beach and it was leaving from Port Canaveral. It had 6 stops, which is a lot for a transatlantic cruise. The price was right. Staff was great. Very nice and friendly. Our stateroom was kept very clean. The public restrooms on the ship were not kept well. Either they had no soap, no paper or no water. Two elevator banks for a ship with 4000 people is not enough. We spent a lot of time waiting for an elevator. The food in the Taste dining room was not great, but adequate. Food in the specialty dining rooms was excellent. Our stateroom was so small! We had to take turns to get dressed, etc. We have been on many ships, but this room was crowded! The entertainment was great. The problem was to go to many of the events, you had to get there 45 minutes early to get a seat! We had to wait a lot! Read Less
2 Helpful Votes
Sail Date: October 2018
We have cruised 11 times with NCL and have certain expectations. As a mini-suite customer I felt that we were seeing the end of season service from the Epic staff overall. Our cabin steward was excellent, never received a visir from any ... Read More
We have cruised 11 times with NCL and have certain expectations. As a mini-suite customer I felt that we were seeing the end of season service from the Epic staff overall. Our cabin steward was excellent, never received a visir from any other service providers - we received daily service on our Alaska cruise two years ago - With 4500 passengers, I felt the staff was stretched thin to meet the needs of the customer base. I always had this feeling that the crew was looking forward to their transatlantic crossing in one week and was going thru the motions. Once again, the casino was smoke filled - Moderno and Lebistro was very good. The garden cafe needs to have some variety in its menu. The entertainment was excellent- the excursions were very good, but as usual, over priced and too much travel time. Overall, we had a good week, and will travel with NCL again. Read Less
2 Helpful Votes
Sail Date: October 2018
4th Cruise all NCL, Epic, Spirit Escape and now back on Epic. We had four fantastic days in Italy beforehand two in Rome then two in Florence then returned to Rome for sail, took early train from Florence then connected to Civitavecchia ... Read More
4th Cruise all NCL, Epic, Spirit Escape and now back on Epic. We had four fantastic days in Italy beforehand two in Rome then two in Florence then returned to Rome for sail, took early train from Florence then connected to Civitavecchia to get the ship. We couldn't see transfer shuttle and ended up walking to port about 35 minutes and as we were excited to get on board it wasn't a problem. We only waited about 30 minutes in the terminal before we boarded about 12.15 Luggage was in the corridor with in 90 minutes and room was ready for about 3.30pm. Smooth as could be hoped for, the benefit of boarding in Rome is that only about 700 people board, after a ship tour and lunch it was muster time in the Epic Theatre for the Rome guests, muster takes about 5 minutes then they spend half an hour telling you what the ship has to offer, we had some beef with this, it was basically a sales pitch and we just wanted to enjoy our cruise many guests thought the same. (cabin review separate) Steward was excellent and always had our room made up and turned down in good time and perfect every time. We had premium all inclusive which gave us 14 bottles of water in our room an excellent addition to our cruise Shows, Priscilla was excellent, the costumes, numbers, acting all brilliant, a must see, some people say reserve but there was a few spare seats. The Epic Beatles, we seen them twice in the cavern club, it was not too difficult to get seats if you get in early but i'm told this is not always the case, we found all the shows, dinning, bars on this cruise were never at bursting point, busy, but not to the ridiculous scale we found on the Escape, especially the Atrium shows everything was very accessible but still a great atmosphere. This point alone made our cruise. The Escape was just tooo much people, even though this is still a "Big Ship" it seemed much less hectic although there was not a great deal of kids on board!! Bliss nightclub has had a great makeover since our last trip but we didn't spend much time here but it looks absolutely stunning , Howl at the moon, one of our favourite shows we got to see three times as there was always seating even mid show, always great! We like shakers but the singer was not our favourite each to their own I guess, also seen Jenifer Fair the operatic singer twice, fantastic!! Ports:- Florence we had already done pre-cruise so opted for a ship day, weather was not the best unfortunately but we were ready to chill and have a book day. Cannes we have done previous cruise so we decided to do Nice and Monaco but decided last minute to do Nice only we did not regret this as time may have been too tight to do both via train and we had a great day in Nice lovely walk along Promenade Anglais then we took the €10 petite train winch let us see more with stunning views. Palma took the NCL $10 bus to the old town and had a great day perhaps our favourite. Drops you off at the cathedral. Barcelona We have visited this beautiful city often so we just intended to walk around the city and reminisce but the previous day we befriended a Canadian couple and ended up giving them the $5 tour which we thoroughly enjoyed, the company made the differance. we spent a few nights in their company nearer the end of the cruise, we love meeting people on the cruises, and we met plenty this time around! Sea day weather sucked, so we renamed it bar day!! Naples We got our only proper excursion here, we used Italytours.EU to do Pompeii Sorrento and the Amalfi coast at only €69 per person we can not recommend them enough. Only 15 people on the modern minibus, so no waiting around on others between stops, we noticed a NCL sanctioned tour in Sorrento and as they walked passed us I noticed there was 50 people + all following each other and they probably paid double what we paid. small groups for the win!! All in all our day was perfect 2 guided hours (€15 entry) in Pompeii, 2 hours in Sorrento alone and great views of the Amalfi coast. Dinning Twice in taste 4 and 3.5 out of 5, Service was slow second night. Twice in Le Bistro 5 out of 5 both times and Cagneys once 4.5 out of 5 Manhattan once 4 out of 5 Garden cafe was so so, bit cold as buffets can be too often!! O'sheenans was always great for some wings and a beer!! Always a great atmosphere on this part of the ship the entire cruise. We even had breakfast there a few times. We love the Epic its a great ship and will most likely sail on her again! Read Less
1 Helpful Vote
Sail Date: October 2018
I wanted to mark two things off my bucket list: Europe and cruise. Epic had studios a available which was perfect for me. Accommodations and food were 5 star. Entertainment was just OK. Best thing, in my opinion, was the string quartet. ... Read More
I wanted to mark two things off my bucket list: Europe and cruise. Epic had studios a available which was perfect for me. Accommodations and food were 5 star. Entertainment was just OK. Best thing, in my opinion, was the string quartet. Couldn't get into the Beatles, Priscilla Queen of the Desert was bizarre, heard Cirque and Dueling Pianos were good. Burn The Floor was good and also odd. Dancing talent was good. I went to art auction and bought a piece. Went to spa for acupuncture, another first. It was fine, expensive and added gratuity was a shock. Excursions were good in France and Naples. All ports of call were great with the exception of Livonia which was disappointing. Didn't prepare ahead of time to get to Florence. The cruise director and staff were awesome. The dances were fun! Elevators were very slow in Rome and Barcelona because of disembarking. We tendered in Cannes which was an experience in itself. Staff very efficient and professional. Read Less
Sail Date: September 2018
We boarded this magnificent ship in Civitavecchia – we are a family of 4. This 7 day cruise went around the Mediterranean with a port every day bar one. The check in was easy. Our stateroom was beautiful - we had a suite with balcony ... Read More
We boarded this magnificent ship in Civitavecchia – we are a family of 4. This 7 day cruise went around the Mediterranean with a port every day bar one. The check in was easy. Our stateroom was beautiful - we had a suite with balcony – couldn’t fault it. The staff were all helpful, friendly and efficient. The food – wow - delicious, varied and plentiful. Everything was expertly organized onboard for a seamless experience. The Mediterranean sea was breathtakingly stunning and rich with culture, history and beauty. Special mention to the kids activities staff who made my boy, who has a disability, very welcome and fully included and the activities were varied, well-structured, creative and FUN. Points for improvement? Only a few minor things - The jogging track was uninspiring, it went around part of a mid ship deck, past lifeboats etc. The charges on board (drinks, internet) were more expensive than other cruises I have been on. Overall an amazing cruise and would do it again in a heartbeat. Read Less
Sail Date: September 2018
Epic Failure Best Friend & I travel on a girlfriend trip every other year. She has not been to Italy, or France and neither of us have been to Spain. We both love NCL (I am Platinum Plus and she is Platinum) and have not been on the ... Read More
Epic Failure Best Friend & I travel on a girlfriend trip every other year. She has not been to Italy, or France and neither of us have been to Spain. We both love NCL (I am Platinum Plus and she is Platinum) and have not been on the Epic. We flew into Rome and stayed there 2 nights at Hotel Cortina on Nationale. A fabulous little boutique place to stay within walking distance of the Colosseum, Trevi Fountain and the Termini train station. Embarkation day was great. We arrived around 1:30 at the Haven priority check-in. We were escorted to our Haven Spa Suite (H-9) Cabin 14135 which includes access to the Thermal Spa and all Haven specialties. Negative for embarkation was that our Priority luggage arrived at 7:30 p.m after boarding at 1:30! I have read several reviews here about the Epic before going but did not read how hard this cruise is if one is interested in seeing the sights. Not only does the itinerary have very long days, but one is not able to enjoy the ship. Having booked the level of cabin we booked, we did NOT get to use the ship or the perks that were included with our cabin rate. (I.E. all the specialty dining we had 3 from the booking and 2 from Latitudes rewards—we used 3; The Thermal Spa-there was just no time if you did the excursions and when the spa makes mistakes) I DO NOT recommend this itinerary to those who want to get off at every port to enjoy the history that one can see. I DO NOT recommend the Epic as the Haven concierge and Butler staff acted as if we were a bother. The Haven Restaurant Staff was good but not as an attentive experience that I have had on other NCL ships. The Bartenders (not the Haven) made good drinks but again it was if you were a nuisance. If you wish to read more about this EPIC FAILURE—keep reading. The round beds are not so much an issue as to how little space there is in the room. We knew about the round bed so that was no surprise, the lay out of the bathroom is odd, loved the size of the shower. Having lots of storage was great. There is a coffee maker which was not easy to use and took up too much space on the counter. A garden tub in the corner takes up too much space which could have been used for sitting space. There are no beside tables and only a little table to put things on so we brought in the table from the deck. The deck has 2 chairs and 2 lounge chairs which we used very little (tour days are very long). As we scoped out the room we made notes about things we needed or wanted so that when the butler came we could share our list. When he arrived he brought the fruit bowl and afternoon snacks, then he showed us the coffee maker and how to operate the lights which are NOT easy. We then began to share our lists and you would have thought we had asked for the world. Every request was met with “I don’t do that”. When I shared that our tours for the next 3 days were late in returning, could he hold our snacks until 5. He said he would but that NEVER happened. As he left the room, we felt as if we had been an inconvenience and the whole week was the same. When he brought our coffee each morning, he NEVER said good morning or have a good day. Not the kind of butler I have had on past cruises on NCL. Since our luggage had not yet arrived we headed to the Concierge desk to fill in our spa times with the agenda we had prepared before the trip. Also, to check to be sure our dinner times and show times were booked as scheduled with our online reservations. At the beginning, the concierge was pleasant and took care of things. As the week progressed, we saw him less and less and other persons took over his duties. We had to change/or cancel many dinner times and shows because the excursions returned late meaning the tour said a 8 hour tour but getting back on the ship was another hour or more as there were many busses unloading at the same time to get through the security lines for the ship. One night we had 20 minutes to change and get to the LeCirque dinner and show. Not a fun way to start your evening! The itinerary for this cruise is brutal if you book the NCL excursions. Unfortunately, the ship docks are far from the main attractions Livorno-Florence the bus ride was 2 hours there and 1 ½ hours back and the tour itself was walking from where the bus parked into Florence. We had a great guide (Sam). We had to be in the theater at 7:45 and we returned to the ship so late we cancelled the Musical. Tour from Cannes to Monaco/Monte Carlo was equally as long. We were thankful that the next day was a late arrival to Majorca at 1p.m. We both had spa facials and I also had the teeth whitening scheduled for the morning and were hoping to use the Thermal spa. The Spa desk misinformed my friend that I was no longer in the spa, so she went back to the room. Therefore, by the time I finished my treatment and found she had left the spa, it just wasn’t’ worth the time. The afternoon excursion in Majorca was cancelled by us as we were exhausted. In Barcelona we planned a day on our own hoping to use the Rick Steves Audio Tour app on our phones. For whatever reason my phone was not cooperating, so we did the Hop on Hop Off Bus. Since we were on our own, we just enjoyed the 2-hour tour around Barcelona. In Naples we did the Pompeii, Sorrento, Capri tour. Another long day but well worth the time and money spent. Dining on the Epic was exceptional. We ate at the Haven most days for Breakfast and dinner. We did go to LeBistro, LaCucina, and Cagney’s—all Outstanding. As one reviewer noted-No lobster anywhere on the ship, however, crab cakes, shrimp, scallops were very good. The dinner we had at the LeCirque entertainment was good and the show was amazing! Speaking of entertainment, Burn the Floor had some fabulous dancing but unsure of what the theme or message was to be. We did not have the energy for any shows on the last night. We did catch some of the music venues on other nights. The Manhattan Band, Cryptic Blue and I forgot the name of the other group. They were very entertaining and was great dance music. Bingo is one of my favorite things to do but because of the long days and the timing of Bingo, we were only able to go twice. This cruise had 2 embarkations and the Rome cruisers were not able to participate in the win a free cruise raffle. As a matter of fact, those of us who boarded in Rome felt like the step children to those who boarded in Barcelona. (first time to be on a ship with 2 embarkation ports) Deal & No Deal times were hard to catch, again because of the long days and timing. On Sea Day after Barcelona, we had scheduled massages at the spa. We got there early to check-in so as to enjoy the quiet and enjoy the down time. The Asst Spa Manager checked us in and took us to the quiet room to wait for our masseuse to get us. We waited and waited and now it is 10 minutes past our time. I went to the desk to inquire, only to be told that they had been looking for us! It seems we were to have been in the Haven Spa. At no time did anyone tell us that our appointment was not in the regular spa-not when we booked nor when we checked in! When I asked that if the person who checked us in should have known that we were booked in the Haven Spa? The answer was YES. I then said well, “It was the Asst. Manager.” Since it is now too late to get our massage and there were no other openings until that night—we just didn’t get it done. I had signed up for the 10/20/30 so I wanted to be sure I was not charged for that! Well, I was even though I was assured it would not be on my bill! At the end, when I got my bill to review—there it was! After waiting in line at the guest service desk, I was told I had to take it up with the Spa. So I trek back up to the Spa and after waiting to see the Manager and explaining the circus of that day, she did take off the charge and honored the 10/20 of my 2 other treatments. Needless to say the Spa was not a fun place for us. We never had the time to use the Thermal Spa because when you return from excursions by 6 and have dinner and hear a little music to unwind, there is no time or energy! Disembarkation Day- nothing exceptional even for Haven guests. On other ships the concierge personally walked the Haven group out of the elevator and through the check point where Security scans your card for the last time. I know that may sound petty but that is what one pays for when you pay the Haven price! There was nothing that special about the Haven Experience on the Epic ship other than the use of the space. The Latitude level did not seem to matter either. Read Less
18 Helpful Votes
Sail Date: September 2018
I have cruised 5 times now with NCL but the Epic Voyage was our first time on a “mega ship”. It had been 8 years since our last cruise and I was apprehensive of this cruise because of the conflicting reviews I read on this site. I ... Read More
I have cruised 5 times now with NCL but the Epic Voyage was our first time on a “mega ship”. It had been 8 years since our last cruise and I was apprehensive of this cruise because of the conflicting reviews I read on this site. I have come to the conclusion that my expectations of a cruise differ dramatically from some people’s and I what I consider to be normal, other people take issue with. My husband (59), myself (53) and our daughter (21) shared a mini suite with balcony cabin. It had a crazy amount of storage, had a bath tub and balcony. My only criticism is that the pull out sofa is not really suitable for an adult – it is very small. Otherwise everything was great in our cabin and our Steward, Randolf, was excellent. The free entertainment on the ship (we did not do Cirque Dreams) had something for everyone and was excellent – both Priscilla Queen of the Desert and the Beatles tribute band were great. If you want to ensure that you get a spot for Priscilla, book before you board. Otherwise, you may not get a seat. We took two excursions with NCL (Pisa and a Taste of Tuscany and Pedal Palma – both were excellent. We did Mt. Vesuvius and Pompei with Viator (wasn’t thrilled with their service). The itinerary is fantastic! We chose the Unlimited Beverage package which was worth every penny. I have read many mixed reviews about the food. We are in Vancouver which has excellent restaurants so our standards are very high. I thought the food was a solid 8/10 on the Epic. The service was sometimes slow but there was a lot of new staff. I was in no hurry – the evenings are long to fill and lingering over dinner was just fine for us. The waiting staff were for the most part, kind and friendly. Although the ship is huge, it never felt crowded for the exception of the breakfast buffet – hard to get a table most times. I highly recommend the Epic’s cruise to the Mediterranean. Read Less
2 Helpful Votes
Sail Date: September 2018
We went on this cruise to celebrate our 40th Wedding Anniv.. We had a wonderful cruise, the ship is big so there is alot of walking to get to venues . The specialty restaurants were delicious , fyi they are now ala carte. We truly loved ... Read More
We went on this cruise to celebrate our 40th Wedding Anniv.. We had a wonderful cruise, the ship is big so there is alot of walking to get to venues . The specialty restaurants were delicious , fyi they are now ala carte. We truly loved La Cucina , it is at the front of the ship and we had the perfect view of a magnificent sunset!! We went on 5 excursions that we booked with NCL, very long day's but they were very good , we had great tour guides , Lots of walking and long bus rides, but that's the price you must pay to see such beautiful places. We truly loved the Sorrento, Amalfi coast tour and boat ride to Salerno across the bay.Florence , Monte Carlo + Monaco were truly breathtakingly beautiful, i have wanted to see Monaco my whole life and was not disappionted Majjorca was lovely , nice warm water+ great sangria!! Read Less
5 Helpful Votes
Sail Date: September 2018
The Epic is a large ship. Overall we really enjoyed the cruise. It was very port heavy, so I didn't catch many shows. The food was a step above Carnival & Royal. The buffet was very good, as were the restaurants. Highly recommend ... Read More
The Epic is a large ship. Overall we really enjoyed the cruise. It was very port heavy, so I didn't catch many shows. The food was a step above Carnival & Royal. The buffet was very good, as were the restaurants. Highly recommend the Steakhouse & Maderno Brazil Steakhouse...both were excellent. I didn't mind the room set up, but the beds are way too short. I'm 6.2 and my feet hung off the bed. The bed itself was comfortable, but too short. We were in a mini-suite. Dining room food was good, the only place I didn't care for was the French restaurant. Great service, but the food was a bit "meh". We did shore excursions to Pompeii/Analfi Coast, and David/Florence via the ship. The prices were high, in retrospect I'd book via Viator as it would have been MUCH cheaper. The shore excursions were great though via the ship, just expensive. It was annoying that specialty coffee/bottled water are not included in the beverage package, however you can fill water easily at the buffet. Also specialty coffee wasn't that expensive for a latte (like 3 bucks). This was my first time on Norwegian and I'd go again. We embarked in Rome, I recommend you stay at least 3 days prior to explore Rome...it's an amazing city. Most people board in Barcelona, so getting on the ship is a breeze. The Rome port is small and very new. They started boarding at Noon and it took like 15 minutes to get on the ship. Also, getting off in Rome only took like 10 minutes, you'll easily be off the ship by 830 if you carry your own bags off. If you have the ship take your bags, they will be waiting for you when you get off in the baggage area. Very fast due to only 1000 getting on/off in rome. Read Less
2 Helpful Votes
Sail Date: September 2018
This was our 7th Med cruise - we chose this cruise based on the itinerary and the price. Because we don't typically drink the equivalent of what the value/gratuities are on the drink package, nor utilize the ship's shore ... Read More
This was our 7th Med cruise - we chose this cruise based on the itinerary and the price. Because we don't typically drink the equivalent of what the value/gratuities are on the drink package, nor utilize the ship's shore excursions, spa services, or internet, we were very content to book an inside guarantee cabin without any perks and save our money for adventures in port. To begin with, almost any Med itinerary works for us! Even if you repeat a port, the advantage is with each destination you can make it brand new by doing something completely different. The two ports we had not been to, Cannes and Palma de Majorca were great additions. We boarded in Civitavecchia after spending three nights in Rome. We hadn't been to the port in five years and were glad that we took the bus from the train station to the port as they've changed it around a bit. Boarding was smooth as the majority of passengers embark in Barcelona. We were assigned cabin 11134. It was mid-ship and quite conveniently located. Our traveling companions (also on an inside guarantee) were assigned a cabin on the same floor on the opposite side so meeting up was easy. I appreciate NCL's attention to that detail as the ship is quite large. The cabin was spacious; at first it was a little disconcerting to have the sink outside of the bathroom but after awhile we actually liked it because it meant that the separate shower was bigger than most as was the separate toilet area. It made it much easier for two people to get ready at the same time. The Norwegian Epic is probably our least favorite ship that we have been on (over 27 cruises). Again, we chose it because of the price and the itinerary. I was optimistic based on the reviews that we would enjoy the larger size than we are accustomed to. But I found the ship to be rather depressing as there is very little natural light that comes in as you pass through the public rooms. Maybe it is because we are used to the Vision Class ships on RCCL that have a central atrium with sunlight streaming in on several levels. There is no area to completely walk around the ship outside or enjoy the back of the ship in a more relaxed way. Many of our favorite ships have a lovely bar at the back of the ship where you can chill and watch the wake while listening to music. The service is quite mixed. While there were a few highlights here and there for the most part we found the service and friendliness to be perfunctory. This was our experience with NCL in the Baltic as well. I believe that this is in part due to the design of the ship- the crew members spend almost 24/7 on the ship and unless they work outside, they have very little natural light. It has to take a toll on them. The food was a pleasant surprise. We alternated between Taste and Manhattan and found the food to be above average at both. The Chinese restaurant that was included wasn't very good. We did not avail ourselves of the specialty restaurants. Where the ship exceeded was in the entertainment. Raise the Floor is without a doubt the best show we have seen on a cruise. Priscilla Queen of the Desert was fun as were the Beatles. We did not do the Cirque Show. My biggest disappointment is that given the itinerary and how busy the days are it would be nice to have some of the acts repeated at various times so that you can get back to the ship, eat and go to a show without having to run between venues. We never did see the Magician which was a disappointment. Again, it is all about the ports for us. And they never disappoint! In Livorno we rented a car (note: do not use Hertz as we spent almost an hour or more by the time we found their port location and waited to complete the paperwork- in the past, they brought the car directly to the ship. Use Avis or Europacar that have desks right at the terminal.) When we did get our car, we drove to Pistoia for two hours, then on to Lucca with a brief stop at Pisa on the return. In Cannes we walked around in the Old Town, had a nice lunch and simply enjoyed the port. It actually exceeded our expectations as we had intended to rent another car and drive to Eze and St. Paul de Vence. But we decided at the last minute to stay in town and were glad we did. In the port of Palma, we fully intended to take the Hop On Hop Off bus but it was raining and there was no room on the bus. So we ended up taking the local bus to the central city and spend several hours walking with a stop for tapas and sangria. In Barcelona, we walked around then went to La Sagrada Familia for a 12:15 tour. We were glad to have pre-arranged as it made seeing the church easy to see in a timely and informative way. In Naples, we booked a private tour with Simply Amalfi and had a wonderful day along the coast. Again, this cruise was chosen primarily for the dates, price and itinerary. It delivered a decent return for the cost but we would never to choose to sail on the Epic again. It is simply not our type of ship. Read Less
Norwegian Epic Ratings
Category Editor Member
Cabins 4.0 0.0
Dining 4.0 0.0
Entertainment 5.0 0.0
Public Rooms 4.0 0.0
Fitness Recreation 4.0 0.0
Family 5.0 0.0
Shore Excursion 4.0 0.0
Enrichment 3.0 0.0
Service 4.0 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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