Rome (Civitavecchia) Holland America Line Nieuw Statendam Cruise Reviews

I would recommend you pick a different ship and even a different cruise line completely. It is really that bad. The worse of the worst? The food. The overall food quality and selection is poor. Not what you would expect from HAL. The food is either way overcooked or undercooked. The service is slow and there are way too many mistakes. Seriously it is a cruise where you actually dread meal time. On ...

Good points - The ship is fairly new and well appointed. - The service staff are very friendly and try very hard. - Food quality is good. The bad points - Organisation on the ship is sub standard. - The Lido kept some really strange hours - for example closing for diner at 8:30 pm which one would expect is peak time Really bad points - For the first half of the cruise ...

Let me start by saying that the Nieuw Statendam is a beautiful ship with beautiful cabins and lovely employees. Unfortunately, that's about it as far as the advantages are concerned. Embarkation was badly organized in what could seem like a good organization: check people in in groups, give them group numbers and call them one after the other. And then send them all into the embarkation gateway ...

This was part of a package from a travel agent. No information when we arrived for the first days activities. When we visited the dining rooms or buffet no crew member there to ask people to wash there hands or use the hand cleanser. So 50% of guests did not use the facilities, within days lots of people down with colds & flu. My wife got ill and that ended with a $503 bill to see the doctor. ...