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Sail Date: October 2010
I am a 63 year old professional who traveled with her 12 year old granddaughter. GD's first cruise, my seventh, second TA. We spent four days before the cruise in Rome. We stayed at the Hotel Melia Antica which is actually in a suburb ... Read More
I am a 63 year old professional who traveled with her 12 year old granddaughter. GD's first cruise, my seventh, second TA. We spent four days before the cruise in Rome. We stayed at the Hotel Melia Antica which is actually in a suburb of Rome. The hotel shuttle bus took us into the Vatican City every day and picked us up. We had Roma passes which were wonderful-all the public transportation and entry into Museums and other attractions either free or half price. I would recommend the Roma pass.Transfer from the hotel was smooth and so was embarkation. Cabin wasn't ready yet so we went to the Windjammer and found that it was too crowded--this was consistent through out the cruise, not enough spaces and too many people. Jade section was disappointing most of the time but when they hit it right they did an excellent job, just not consistent. Our ocean view cabin was spacious and clean and our room steward was excellent. Lots of storage space and I really appreciated the sliding doors on the shower as opposed to the curtains. The cabin was surprisingly quiet given we were down the corridor from the Dungeon bar. We had two days of high seas during the trip and the movement in the cabin was very minimal, a very smooth voyage. We did not take any of the ship's excursions in any of the ports because most places had tourists in mind with hop-on/hop-off buses and excellent public transportation. We did not get off the ship in France because of the troubles. My GD very much enjoyed the teen center and loved the counselor, Fabi from Brazil. There weren't that many children on board and the teen center kept her busy and happy. She made friends, played games, watched movies and was generally in teen heaven. Initially I was concerned that the adult pool, the Solarium, did not have a cover but the weather cooperated and I was in the pool a lot. It was wonderfully warm, all the pools were. The hot tubs weren't that hot, though. I was disappointed that the library was so meager (glad I had my Kindle), the slow internet connection, no passenger laundry (getting clothes clean was hideously expensive), the morning stretch class was excellent but too crowded and getting into the ice skating show was very poorly done. The dining room (we had my time dining, the only way to go) food and service were on a par with every other cruise I've been on. Ordered room service a couple of times and they were prompt and always got our order correct and the menu wasn't extensive but was surely adequate. I really enjoyed the cafe promenade for early morning coffee before the GD got up and loved the space in the very front of deck 5 on the helipad where you could watch the sea at all times and the stars at night. We also enjoyed the miniature golf and the movie theater. GD enjoyed the basket ball and volley ball,rock climbing wall and ice skating. Went to the spa once and enjoyed the service but not the sales pitch. Appreciated the sauna and steam room, also. This is a great ship if you are traveling with kids. Read Less
Sail Date: October 2010
Embarkation was very smooth. We had no trouble getting on a shuttle at Civitavecchia to take us to the ship and no line up to receive our sea pass and board. (We arrived around noon.) We had sunny days in every port. Any rain happened at ... Read More
Embarkation was very smooth. We had no trouble getting on a shuttle at Civitavecchia to take us to the ship and no line up to receive our sea pass and board. (We arrived around noon.) We had sunny days in every port. Any rain happened at night up to our last day before Fort Lauderdale when we hit the edge of Hurricane Tomas. I loved the fact that Captain Patrik was very visible. He did regular ship announcements and was available quite a few times for pictures and participated in the Make a Wish marathon we did as a fundraiser. Paul Rutter, the cruise director, also made announcements and introduced the evening entertainment. He kept us up to date without dragging everything out like on some other cruises I've been on. The meals were pretty good although our table found the soups and sauces to be salty. We didn't go to Chops or Portofinos even though we had intended to because our tablemates were great companions and we preferred to eat with them. The kitchen had quite a few new people and meals were slow to come out. We had first seating at 6 pm and were never finished until around 8:15 with second seating having to come in for 8:30. We had 6 hours to turn back on our clocks and this was done one hour at a time on sea days. Most people thought it was crazy when they announced the time would go back one hour at 3 in the afternoon so we lived 2-3 in the afternoon over again 6 times. But actually it gave us all an extra hour naptime! I think the ship's idea was to make the staff work an extra hour and the cruisers to spend an extra hour's worth of drink or shopping money. I would definitely do another transatlantic. Having the long flight to Rome first and then flying only a few hours home from Ft. Lauderdale was a good idea as we were anxious to get home. Our first port was Toulon, France. It was a Sunday so many things were closed but we took a tour on the little train and it had an informative English commentary and was an inexpensive way to see some of Toulon. Second port was Barcelona, described separately. Third port was Cartagena, described separately. Fourth port was Malaga where we went on RCI's Caves of Nerja tour. Excellent. You will get wonderful pictures. Only problem here was that the tour left the ship very early and when we got to the town of Nerja the shops were not yet open. Last port was Tenerife, described separately. Read Less
Sail Date: October 2010
Only my third RCL cruise and a transatlantic at that. Remember, I'm a Princess fan. For the plus side, you can't beat the coffee on RCL. Seattle's Best is wonderful and always available. Good for me. The Trek acrossed the ... Read More
Only my third RCL cruise and a transatlantic at that. Remember, I'm a Princess fan. For the plus side, you can't beat the coffee on RCL. Seattle's Best is wonderful and always available. Good for me. The Trek acrossed the Atlantic for Make a Wish was really fantastic. The Captain was so personable and available, he was everywhere. I guess being so young helped with that. The best Captain that I have encountered. The food was very good and we had "My Time Dining". That was OK. My cabin was lovely. I don't get this much space on Princess. The shower was a treat and the sofa area was very nice. Now for the negative. They treat you like a child about bringing a bottle of wine onboard. We're in countries where the wine in so wonderful and you can not bring a bottle back to the ship, even with paying corkage. Ridiculous. I would have been happy to pay to open a bottle at dinner to share with friends. No laundry area!! Oh my. We're on a 14 day crossing and have been in Europe before the cruise. Not good. I did a bag of wash and fold and they were not wearable. On a Princess cruise, I have free laundry, but others have the ability to go to a coin laundry or to press something on an ironing board with a real iron. Please. I used a coupon to get internet and it was still expensive, but it did work well. Good enough there. RCL does a good job with Cruise Critic meet and greet. They have something set up and give gifts and snacks and drinks. Princess leaves it up to us and has an open bar if you want to purchase a drink. Since we all bring our own wine onboard, we don't care. I must comment on the dining room lunch. They had a salad bar where you chose all the veggies and meat or sea food and they chopped and dressed it to your taste. Fantastic!!! Must only be on sea days, but I loved it. I enjoyed the cruise and the weather was lovely. Disembarkation was a nightmare. I don't want to talk about it. Read Less
Sail Date: October 2010
We have been on many cruises but had never before experienced the thrill of a transatlantic voyage. I was afraid 7 days at sea would be a bit boring, but this was not the case at all. I enjoyed every minute - including the extra hour we ... Read More
We have been on many cruises but had never before experienced the thrill of a transatlantic voyage. I was afraid 7 days at sea would be a bit boring, but this was not the case at all. I enjoyed every minute - including the extra hour we had most days due to the time change! The Navigator of the Seas is a beautiful ship and the service was top notch throughout. Captain Patrick was the most personable I have every encountered, even walking around the dining room to say hello to everyone during dinner one night. We enjoyed the food in the dining room and never felt we had to go to the specialty restaurants. Also the food in the Windjammer was very good with many choices available for lunch. There was usually somewhere to sit, as long as you didn't mind sharing someone's table. We always do this and most people are happy to share if you ask. You get to meet more people that way. There was a great variety of entertainment and surely something to please every taste. The ice show was spectacular although we did have to line up 45 minutes in advance to be assured of getting seats. Which brings me to my one complaint about the ship. For 3000 passengers, many of the public rooms seem too small. We never could get into the movie (which only seats about 100 people) even though we went there 30 minutes before each show. If you wanted to play trivia in the Schooner bar, you had to go at least 45 minutes early to get a seat. And if you wanted to hear the piano player there after the show, you had to stand at least until the first set was over. Many people were also closed out of the lectures in the conference rooms due to lack of seats. Even the showroom, which seems huge, filled up rapidly for the early dinner show and we had to go there directly from dinner every night and wait 45 minuted for the show to start. The only other problem was the disembarkation in Ft Lauderdale, which was terrible. The long slow walk from the ship to the baggage area led to chaos in the baggage room and too few customs agents. However I don't know if this was the fault of Royal Caribbean, the customs officers or port authorities. We did have a wonderful time and I would not hesitate to sail on the Navigator again. Read Less
1 Helpful Vote
Sail Date: November 2013
This review was for the back to back transatlantic cruises November 3 - November 24, 2013. I have traveled several times with Royal Caribbean as well as six other cruise lines but this cruise was the worst for grumpy staff, maintenance ... Read More
This review was for the back to back transatlantic cruises November 3 - November 24, 2013. I have traveled several times with Royal Caribbean as well as six other cruise lines but this cruise was the worst for grumpy staff, maintenance issues, poor service, poor quality of food, and staff that had no clue on how to perform their basic duties. However, there were some outstanding individuals that always went above and beyond what was their job. Those individuals were Mikhail and Jaime table 318 in the main dining room, Carlo Bangkas - server in My Time Dining and Windjammer, and No No - Maitre d' in My Time Dining. Each one of them always had a smile on their face and were willing to solve any problem. They gave over 100% ever single day. Royal should be proud of these individuals. The cruise overall was just okay but one had to deal with issues on a daily basis that really took away from the cruise experience. Some of these issues are as follows: 1. Ran out of Diet Coke for the final 4 days of the cruise at several bars, Windjammer and at the Diamond and Concierge lounge. When asked when Diet Coke would be available the staff would just shrug their shoulder and tell you to try another bar. I finally had a supervisor go get me a Diet Coke as I was in the Windjammer (deck 11) and I had enough of searching for my drink that I had paid for in the drink package. The supervisor had to go to deck 3 before Diet Coke could be found. This is not acceptable. 2. Internet connection was so slow it took over 6 minutes at 75 cents a minute to connect in. No one from Royal around to help anyone with their connection problems. I did help several people as some of the computers were not working. I finally went to Guest Services and explained the problem and asked for a full refund. No problem was the answer but upon checking my bill Guest Services only gave me credit for the unused internet. 3. I received an invitation to a top tier Crown and Anchor event. However, upon arriving at the venue I was refused entry! The staff was down right nasty and rude stating that I did not belong at that event and to leave. The next day I received another invite to another top tier Crown and Anchor event for 2:30 pm that day. However, I only received that invite at noon and I was off the ship as it was a port day. Furthermore, I then received a letter apologizing for the problems with the top tier event and to come on down at 2:30 pm the next day. I did not bother at that point as the staff had treated me so rudely that I just did not feel like Royal really cared about this customer. 4. I went into the General Store and prices on the liquor were not displayed. Upon speaking with a supervisor as to how one finds out what the price is I was told to go ask the guy behind the counter as they were doing a reset. Keep in mind that this store was closed the first week of the cruise and that prices never did appear for the rest of the cruise. The supervisor was also very rude and said go call Royal as it is not his problem. 5. The majority of the staff appeared as if they just did not want to be on this cruise ship. Several passengers that I talked to stated the same thing. The big joke on the ship was ask for something three times before you will get an answer other then a NO! 6. I did go to Sabatini's specialty restaurant and was highly disappointed. The dinner took over three hours and the service was not up to standards. Dirty dishes were not cleared for over twenty minutes and my Diet Coke was never refilled. I could make some allowances if they were busy but there were only 4 tables being used. I was not impressed at all. 7. The spa was always running out of towels for the men's and women's locker room. I had to ask several times for a towel and waited one time for over ten minutes. 8. In the men's locker room there are six showers. Out of the six showers, four were broken where the temperature could not be adjusted. This was reported several times by various cruisers. Maintenance did try to do a fix but they never did get it right until the very end of the cruise. There were still two showers that were broken even after fixing them. Also, the showers would not be properly stocked with soap. This was a problem throughout the cruise. 9. I could not disembark the ship on my final day as there was a problem with my account even though I had been down to Guest Services the night before to ensure there were no problems. The problem with my account is that no credit card was on file for the two week cruise even though I had filled out the paperwork for both cruises. This seemed to be a problem for a lot of back to back cruisers in that information was not properly transferred. Upon going back down to the gangway all disembarkation had stopped. After waiting twenty minutes people tried to cut in line several times due to the poor crowd control. Finally I was able to get off the ship and upon arriving at Customs they wanted to know what the hold up was as they have been sitting around not doing a thing for the last twenty minutes. Once again Royal staff had no clue on how to perform their duties. I was on the Navigator of the Seas in April, for the Transatlantic crossing, and I did not run into these problems at all. The quality of staff on this ship has gone downhill so far that I will not be back on this ship. Keep in mind that I had a good time on the cruise but the problems I encountered is not what I paid for. I would hope someone from Royal would contact me regarding these problems but I seriously doubt Royal cares about the customer anymore. This is the attitude that I received from the majority of staff. Read Less
Navigator of the Seas Ratings
Category Editor Member
Cabins 4.5 4.3
Dining 4.5 3.9
Entertainment 5.0 3.8
Public Rooms 4.0 4.2
Fitness Recreation 4.0 4.1
Family 5.0 4.1
Shore Excursion 4.0 3.7
Enrichment 2.0 3.4
Service 4.5 4.3
Value For Money 4.5 3.8
Rates 4.5 4.2

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