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2 Rome (Civitavecchia) MSC Cruises MSC Orchestra Cruise Reviews

First the toilet was not flushing right , then the bathroom was not clean , it had a bad smell all the time , we had to use air freshener all the time. The carpet in the room had spots on it. Also we had a very rude cabin steward , who ... Read More
First the toilet was not flushing right , then the bathroom was not clean , it had a bad smell all the time , we had to use air freshener all the time. The carpet in the room had spots on it. Also we had a very rude cabin steward , who called us by the phone and told us to leave the room because he need to clean it. We couldn't eat dinner in the restaurant because they alway make us to wait for a long time So we finished up eating in the same place all our meals on the back of the ship. The food was not great and also they needed 2 hours to change from breakfast to lunch and then another 2 hour to put up the dinner. When we got back on the ship after our shore excursion at 5pm everything was closed , no food until 6.30 pm. Also you pay for everything , if you want a better coffee you pay for it and you wait at least 30 minutes to get it and if you try to get a drink from the bar they send you to the table and you wait again 30 minute for someone to get your order.....and other 30 minutes to get your drink..... The room was not clean, the food was not great and the service is awful Read Less
Sail Date March 2018
Terrible food and mediocre customer service. I would never recommend MSC as a result. The food was tasteless meaning little to no spices, herbs or sauces. The dining room and buffet menus were repetitive meaning the same items daily at ... Read More
Terrible food and mediocre customer service. I would never recommend MSC as a result. The food was tasteless meaning little to no spices, herbs or sauces. The dining room and buffet menus were repetitive meaning the same items daily at lunch and dinner. Their customer service approach is reactive instead of proactive. The "Italian style cruise line" also had some of the rudest guests we have ever interacted with. Many would rather trample you that wait in a queue to board a bus or get on/off the ship. MSC does nothing to create a positive customer service experience. The crew were mostly confrontational instead of helpful. Dishes, glassware and cutlery in the restaurants and buffet was either not sprayed off after washing so the items were covered in soap residue or they simply were not cleaned (food residue) or they were chipped or cracked. We have sailed on Carnival, Royal Caribbean, Celebrity and Holland America. MSC and specifically the MSC ORCHESTRA is at best, a motor-inn at sea. MSC needs to replace the chef, hotel management and customer service director. If it wasn't for the ports the cruise would have been a total disappointment. My suggestion is that you consider another line. Read Less
Sail Date March 2018
MSC Orchestra Ratings
Category Editor Member
Cabins 4.0 4.0
Dining 4.0 3.0
Entertainment 3.0 3.4
Public Rooms 4.0 4.0
Fitness Recreation 4.0 3.3
Family 3.0 3.3
Shore Excursion 4.0 3.1
Enrichment 2.0 2.8
Service 3.0 3.4
Value For Money 4.0 3.3
Rates 4.0 3.9

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