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3 Rome (Civitavecchia) MSC Cruises MSC Musica Cruise Reviews

This was our third cruise with MSC and this is what happened. Transfers: This was the first time that we went on a MSC package.Our flight landed around 11 am. When we went through arrivals we could not see the MSC rep anywhere.We walked ... Read More
This was our third cruise with MSC and this is what happened. Transfers: This was the first time that we went on a MSC package.Our flight landed around 11 am. When we went through arrivals we could not see the MSC rep anywhere.We walked up and down the terminal looking for them, then I saw the Norwegian cruise rep, walked towards her and just as I got to her a girl put up the MSC sign.We had to wait until everyone arrived before we were brought to the bus, guess what, no bus. Another wait, eventually it came and then began a slow drive to the ship,now when I say slow I mean slow.The only thing that didn't pass us on the road was a bicycle. Boarding: We did the Web check in, thinking it would get us on board quicker, WRONG we had to go through the same procedure as everyone else. So from landing at the airport to getting on board took four hours. ON board: The last two cruises we were brought to our cabin, this time we were pointed in the direction of the lifts and told the floor number.When we got to our room we had to wait for our luggage, unlike the last two times when our luggage got to the room before us. Cabin:Like the other two ships the cabin was clean and kept that way through out the cruise. Food:Food in the buffet and restaurants is good with a wide selection, and dining in the restaurants is relaxing. Staff: Any member of staff that we met were very nice. Speaking to one member we were told about their long hours with no days off for many months.So if you see some staff that don't look happy, you know why. Disembarking: To our surprise disembarking was very quick unlike the other two times. Hints; When you walk through the doors at arrivals if you don't see the MSC rep turn left and keep walking until you see a MEETING POINT sign and then you will find them. Web check in, is a waste of time. If you can afford it, get private transfers, it will save you a lot of time and get you to the ship quicker.At some ports the ship has a shuttle bus,do your home work, at some ports you don't need the bus to get in to the city and at others you will find a cheaper way to get in.We always went to the buffet at 9 am and always got a seat,if the ship docks late,wait for a bit, and you will get a seat.Its all about managing the time.For tours, again do your home work, the ship tours are expensive.Check TripAdvisor for the best tours in the port. As I said this was our third time on an MSC Cruise and we are already looking forward to next year.The mistakes I made this time I wont make next year.   Read Less
Sail Date September 2014
I rarely write a bad review unless its worth it. Unfortunately, its worth it. My family and I (total of 11 of us), travelled on the MSC Musica and I didn't read any reviews on this ship prior to booking. I just assumed all cruises ... Read More
I rarely write a bad review unless its worth it. Unfortunately, its worth it. My family and I (total of 11 of us), travelled on the MSC Musica and I didn't read any reviews on this ship prior to booking. I just assumed all cruises were the same, given the fact that I have been on a couple Carnival cruises in the Caribbean. First off, embarkment was a little bit of a hassle. The staff were okay, but it was chaotic. Our bags were sent to the wrong rooms on different floors. Upon entry I paid for a discounted video souvenir of our trip to be picked up when it was over. Well don't purchase the video, unlike Carnival, we didn't see any filming on the ship that would include us. It was a complete waste of money for which I wasn't allowed a refund. Well, lets just consider that incident minor to what's more important, our other experiences. The WiFi was terribly over priced, I can't remember the exact cost, but it was outrageously expensive and requires a log in, log off from a timer despite your device being off. They will not credit you time if you forget to log off. On other cruises the cost for internet is usually around $30 for the entire trip. MSC wanted something like 60 EURO for 1 hour of internet. The rooms were somewhat clean, I was a third person in a cabin so I slept on a convertible sofa bed, which When I arrived already had a used blanket and pillow. Other members reported they found hair on the sink top. I don't know why this was the case given the fact that we witnessed the crew constantly cleaning the ship. speaking of the crew, they seemed unhappy and overworked. A few crew members explained their long hours to us, I felt bad. The reception staff are helpful at times but when it comes to removing charges that you are allowed to remove they make up rules such as "you needed to come more than two days ago to request the removal of the gratuity service charge", when in fact another member of my family had just removed it a few minutes prior. The shows on the ship are great the first night, but then they're boring when you realize its the same performance every night just a different costume. No comedy shows like other cruises. The food in the dining room sucks and the buffet is okay but its going to be pretty much the same every day. Now, I try to never generalize a people for any reason, but it seemed like a particular people are very rude. I mean they cut in front of you at the buffet lines, step on your shoes, bump into you, and all with no care in the world to excuse themselves. One of my family members was wheelchair bound, being the first in front of the elevator, they don't wait for you as anyone else would to allow you to get in the elevator, instead they stampede in. This isn't the cruises fault of course, but it didn't help with making life on a ship for 7 days any better. After 4 days we found ourselves ready to jump off and swim for it. Now all cruises will make you feel a little bored after a few days but we figured with no days out on sea and with a port stop everyday that we would fine. We'll the ports were good, I RECOMMED YOU DO NOT BOOK FROM THE CRUISE, save money and enjoy the freedom by booking with a local cab driver when you get off the ship, be ready to negotiate. Either way, they are always cheaper than booking excursions from the cruise. Example: the cruise will charge 60 EURO per person while we would only pay 50 EURO for everyone and not each person. again. I WILL NEVER GO AGAIN ON MSC   Read Less
Sail Date August 2014
MSC Musica was an absolute nightmare. We were all suspect of it prior to boarding even, because MSC requires that its passengers not be in any casual attire in public areas after 6:00 PM. This caught me off guard, as the purpose of a ... Read More
MSC Musica was an absolute nightmare. We were all suspect of it prior to boarding even, because MSC requires that its passengers not be in any casual attire in public areas after 6:00 PM. This caught me off guard, as the purpose of a cruise is to relax and whatnot, and there is still plenty of sunlight and activities to do at 6:00 PM. I can understand being more formal for dinners, etc. but it seems absurd to me that I cannot enjoy any additional activities after a certain hour. On that note, MSC Musica also shuts down all activities on the deck (hot tub, swimming, tanning, etc.) after 8:00 PM, which restricts you to do either one of three things: go to their nightly show, drink, or eat. On my previous Carnival Cruise, which was an excellent experience, I was allowed to enjoy the cruise amenities well into the late hours of the night. why MSC decides to shut down its pools and hot tubs so early on is beyond me. While on MSC, I also found an immense lack of entertainment. They offered only one show a night, and if you did not particularly enjoy it that night, then you would be left without anything to do. They offered a disco, but that was normally flooded by young teens that enjoyed staring at each other while they crowded the dancefloor. I was also outraged by the mandatory service charge for each purchase on the cruise ship, such as at the bar. I normally am under the impression that a tip is expected only if you do a decent job at the minimum. However, many of the bartenders and servers on the ship realized they would receive a set amount of gratuity regardless of their performance, so they would opt to give less than acceptable performance. For instance, I purchased two frozen cocktails one night, and I guess the bartender did not enjoy making them or something, so he went on and mumbled very audibly in another language and proceeded to thrash about and throw things while he made our drinks. Despite his abhorrent service, he received a 15% tip from me thanks to MSC Cruises. However, it appeared to me that the staff that were lower hierarchically seemed to provide exceptional service, and always greeted you with a smile. Unless MSC Cruises drastically alters their customer service, amenities, and policies, I will never embark on another. No one should ever be bored on a cruise after paying nearly $1000. Read Less
Sail Date July 2011
MSC Musica Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 3.0 3.6
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.6
Family 4.0 3.6
Shore Excursion 3.0 3.6
Enrichment 1.0 3.6
Service 3.0 3.7
Value For Money 3.0 3.7
Rates 4.0 3.3

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