We sailed on this ship on 3 previous occasions and loved it. We liked the itinerary and price. Unfortunately, things have changed and the crew is incompetent. They kept our American passport when we got on. Made it difficult to get it back. Food is now terrible. Little info about ports. Entertainment is repetitive. No television service other than free movies of their choice. Very poor Wifi and no ...
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses.
We didn’t have an issue with the room or the room steward.
My appointment was with the organization of details. We boarded an headed directly to the buffet as we had been traveling for the past 24 hrs and were very hungry and thirsty..
Our cruise cards were incorrectly coded as ...
Where to start:
First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience.
MSC is NOT for the American market share rather, this European line is clearly after the sustainability of ...
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on the website then? So we didn’t get any drinks. Also with that package came a free photo. No one tells you that that photo is only available on one night at a certain ...
Chose this particular cruise because it was a repositioning cruise visiting ports we wanted to visit. We were to visit Bermuda after departing NYC but we’re unable to do so due to weather. Of course weather is not controlled by the cruise line. Rather than spend two days in Bermuda we were taken to Tenerife for a partial day. We were offered no compensation for reduced port fees or anything ...
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be.
Firstly, there is a long list... only 5 people checking in about 300 people between 330pm and 430pm at the port of Civitavecchia - rude staff and it took forever. We were so late on board (520pm not 430pm) we had to go straight to our ...
This was our first cruise on MSC. My wife and I are both retired and experienced cruisers (32 and counting), mostly with NCL and Celebrity, also Holland America years ago. I will try to be brief, but could write pages on this Cruise from Hell. One passenger I met had three legal pages, single spaced, with complaints.
Check in was a nightmare. We paid for priority boarding, but the lady just ...
It was a good deal in Australian newspapers.
But, you get what you pay for...
Ports were all fine, ship was clean, but food was so very disappointing. Not inviting at all, either in dining room or buffet.
In fact, I felt quite ill, to try and select food in buffet.
So very noisy and full of people.
Announcements all made in many languages, and sometimes this came into your cabin. ...
This had to be the worse experience ever cruising. The boat was beautiful but the worker's didn't seem to want to be there to help or answer questions. They lost our bag from the start and didn't get it until 4 or 5 hrs later, I kept asking them at the desk and kept being ignored. There is only 1 buffet on the ship so just imagine everyone rushing it all at one time, the food was horrible. It ...
I want to share experience on this cruise lien . I have been on a few other mediterranean cruise this was by far " the worse cruise ever" i will not recommend this cruise. The ship is nice and well decorated. However the food was horrible. This was my 6th crsie, i am not new to cruising but i had never had such a horrible service. The worst part was to be charged extra even ...