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43 Rome (Civitavecchia) MSC Cruises MSC Divina Cruise Reviews

We booked this cruse very last minute, and snapped up a reasonable deal on a YC1 cabin in the famous MSC Yacht Club, first things first, the Yacht Club is a wonderful experience and really does set a bar for service, unfortunately there ... Read More
We booked this cruse very last minute, and snapped up a reasonable deal on a YC1 cabin in the famous MSC Yacht Club, first things first, the Yacht Club is a wonderful experience and really does set a bar for service, unfortunately there are still so many small niggles that stop it being the luxury experience they sell. The constant sell sell sell from all staff, photos, speciality dining, spa etc it’s just constant and really grates after a while. Embarkation: we boarded in Rome, luggage was taken immediately on our arrival and we was led into the waiting room in Rome, as we arrived at 1.30 we was sat down while the butler checked us in, within 10 mins he was walking us into Yacht Club Top Sail Lounge, this is a very relaxed lounge for YC guests. Cabin: we had a YC1 which is for all intense purposes a Mini Suite cabin with a bathtub, the room was a nice size for two people and serviced daily by the cabin attendant. Lots and lots of storage. Dining and Lounge: the Top Sail Lounge was a quiet and comfortable area you can visit anytime of the day, we ate breakfast there everyday and it was more than enough, pastries and fruit etc, you are sat for dining in Le Muse, this was where it all went wrong, a basic requirement should be to dine when you want, we was told on the first day between 7.30-8.30pm the restaurant was very busy, we tried to come earlier or later to fit this but felt very out of the experience we expected from YC. Entertainment: you don’t come on a MSC cruise for entertainment , bad Tina Turner act, terrible acrobatics show and awful witches show, NCL or Princess excel here and MSC struggle with the language issues. Disembarkation: have never felt so unwanted on a ship on the final day, we was asked three times what time was was getting off, in the end we just left ourselves, a really sour end to a average to good cruise. Read Less
Sail Date September 2019
We choose this cruise as we live in Rome and leaving from Civitaveccia is easy. Smooth embarking and cabin ready at 12.30. Aurea Suite which was with good space and nice view. I liked the beds and pillows. I did not like the linnen as it ... Read More
We choose this cruise as we live in Rome and leaving from Civitaveccia is easy. Smooth embarking and cabin ready at 12.30. Aurea Suite which was with good space and nice view. I liked the beds and pillows. I did not like the linnen as it was not a pure cotton. They do not win the first price for cleaning. Many finger marks on doors and walls. On the first day I had to ask for the bathrobes, slippers and diffuser which come with the Aurea Suite package. Cabin steward very kind. Food is like in any 3 star resort. In other words below standard. Self service restaurant is terrible, service in bars is slow and not always friendly. In general staff is not interested. A simple question is too much. Not efficient at all. Staff not well trained to serve huge numbers of people. 7 days and 6 ports. Disembarking and embarking guests in all 6 ports. Confusion, luggage, safety drills and certain areas blocked every day. Day 6 "man over board" at 6 am. Alarm in all cabins, confusion and hundreds of people with life vests moving around the ship. Confusion because at the safety drill they only explain the genetal alert which is different from "man over board" alert. Information only given after 30 minutes. Fortunate they saved the "jumper". I guess this would also have been the case if they would not have woken up 3500 people. All in one, a huge factory! Not hell but far from heaven. Read Less
Sail Date September 2019
This was our 4th cruise in Yacht Club. Although it still is a good experience we felt that it was not that good as before. The embarkation in Civitavecchia went smoothly as always. We were in the terminal already before 10 and had to ... Read More
This was our 4th cruise in Yacht Club. Although it still is a good experience we felt that it was not that good as before. The embarkation in Civitavecchia went smoothly as always. We were in the terminal already before 10 and had to wait until 10.30 that they opened the “lounge”. This is quite understandable. We were among the first to embark the ship but our luggage came first after 4 pm. The security drill is quite a torture in MSC as not all the people now it is mandatory or they time management is rather poor and they arrive almost 30 minutes late and everybody else need to wait for them. The cabin was good and the butler made all the changes we needed. That was actually all we needed her during the cruise. We are quite capable of walking alone to the restaurant or to the theatre or do not need to make us look important by walking around with the butler. By the week we noticed that it not the butler who takes care for your room but another person who is supposed to be invisible. The poor lady was almost scared to death when we managed to surprise her. She was still very lovely and polite always when we saw her afterwards. The butler herself was one day bringing something to the minibar and just entered the cabin without knocking with her key. That was a bit disturbing. The dinner in Le Muse was a bit chaotic. It was quite hard to get the table we wanted and although complaint the Maitre d´seemed to ignore us all the cruise. So no points for him. The food in Le Muse is very mediocre and the selection was not to our tastes every night. The waiters do their best but some of them seemed to be rather stressed and running and dropping things constantly. They serve each day couple of open wines, but quite often it was still too difficult for the waiter to now which wine you have been drinking. In the lunch time the selection by the YC pool is limited but beats the MSC public buffet which should be avoided by all means. The lunch is also served in Le Muse but we did not make but the first day. The own pool area is the real advantage of YC. In the older ships, like Divina, the layout is much better than for example in Seaview. The public pool seemed to be extremely crowded all the time. In Palma there is a dinner under the stars. That means just tables by the pool and a small buffet serving the same dishes they have served there for lunch. We hade the last table which meant that waiters did not find us to refill the wine glass. When we complaint it, the whole bottle was leaven in the table and we never saw them again. The captains cocktail party was this time a joke while the captain never made it. The officers and staff stood there for 15 minutes and disappeared like they were denied to speak if the captain is not present. No explanations given. For excursion the staff escorted you to the bus. In Palermo this worked and we were the first to enter the bus but in Marseilles it failed and we were the last to enter. The entertainment shows are very Italian. They really had no idea at all but the singers were exceptionally good and the dancers did their best with the strange costumes. We are still getting a bit bored with the standard acrobatic numbers which seem to be mandatory on every cruise. Yacht club has its own seating in the upper balcony with a staff member guarding it. We only used it once while the seats are not that good and there are always available seats in the theatre. The Yacht Club is still one of the best possibilities to enjoy some luxury for reasonable prices and we have already booked our next YC cruise. Without YC experience we would not recommend a MSC cruise. Our main wish for MSC is though that they would improve the kitchen in YC dinner restaurant. Read Less
Sail Date July 2019
We choose this cruise based on 1. Itinerary, 2. date, 3. expense. Meet all our requirements. Compare with other cruise line such as Royal Caribbean, Princess or Carnival, the food choices with MSC is limited, but with the money you ... Read More
We choose this cruise based on 1. Itinerary, 2. date, 3. expense. Meet all our requirements. Compare with other cruise line such as Royal Caribbean, Princess or Carnival, the food choices with MSC is limited, but with the money you saved, you can eat whatever you are missing on the shore and even better. The cabin is spacious and clean, there is always dancing class going on, the gym is one of the largest I have seen on the cruise ship. One thing to note about Marseille port, it's a LONG walk to the free shuttle bus, and it's not very enjoyable walk, so take the taxi or cruise ship shuttle out. The embarkment process is the best I have ever been to, everything moves swiftly, we were boarded at no time. The disembarkation process has little glitch, two people from our party were stopped at the exit, apparently computer has flagged them for balance not cleared, even we paid the night before. I find this strange, even if there is a balance, they should charge us the balance using the card on record, not stopping us. This actually caused us to missed the train. Read Less
Sail Date June 2019
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We ... Read More
Cabin was very nice, adequate cabinet and cupboard space. Mattress was very hard with 2 different thicknesses. We didn’t have an issue with the room or the room steward. My appointment was with the organization of details. We boarded an headed directly to the buffet as we had been traveling for the past 24 hrs and were very hungry and thirsty.. Our cruise cards were incorrectly coded as we had paid for the ‘easy drink’ package well in advance.. We were served with beverage charges as our drinks were being served. We were advised by the beverage manager we would have to go to customer service and have our cards properly coded.. The lineup took approximately 30 minutes to have this issue corrected.. Next issue, we go to enter our cabin.. cruise cards would not open our room, back to customer service and another 20 min wait.. All fixed again.. We wanted to disembark for a few hours In Civitavecchia.. to our disbelief, we were denied.. Card was still improperly coded, and for the third time back to customer service. This all happened within the first 2 hours of boarding.. Not a good start.. That evening our dinner seating was 7 pm.. we arrived slightly after 7 to once again have an issue with the maitre d, he was very rude and abrupt saying we would have to come back for the 9:45 seating.. My wife is very persistent and eventually we were seated.. We were not happy with the customer service and it would be very difficult for us to recommend MSC to anyone. Read Less
Sail Date June 2019
We were visiting from Illinois and chose this cruise because it fit our schedule and the price seemed reasonable. We did spend additional money on entertainment and drinks, but in the end it was still a good value, especially with kids. ... Read More
We were visiting from Illinois and chose this cruise because it fit our schedule and the price seemed reasonable. We did spend additional money on entertainment and drinks, but in the end it was still a good value, especially with kids. Weather was great! Pluses: Nice looking ship with a variety of live entertainment, shops, bars, and activities. Great itinerary with interesting ports. Wide stairways made it easy to skip the elevator wait. Getting on and off the boat was generally smooth. The kids loved the mini-bowling. The cabin had adequate room even with the sofabed opened up. Beds were comfy. Minuses: Quite a few maintenance issues. Among the things which did not function for most or all of our cruise were one of the bowling alleys, the racecar simulator, some of the indoor hot tubs, several treadmills, and the air hockey games. The cabin bathroom was rusting in parts and smelled faintly of sewage. The pools tended to be overcrowded. There is a lack of public toilets, mainly due to poor design (one toilet stall covers a ridiculously large amount of area, even with a full sink inside!). Mixed: - The food. Breakfast was fine but repetitive. The buffet was OK but seafood and fresh fruit tended to disappoint. Snacks and desserts were often the best items. Main dining meals were slow to arrive and not consistently high quality, although they were sometimes good. We got the Fantastica package which offers free bottled water in the main dining room. When in Europe we are used to paying for water, Americans who complain about that forget that even a 15% tip is now considered stingy stateside. - The ship design. It takes some getting used to, although there are maps everywhere. Lots of zigs and zags. Among the more confusing areas are the buffet, the virtual world, and Deck 5 (where you have to wander among cabins to find the reception). Service: We found all the staff friendly and polite, and room service was very prompt. However, the customer service procedures were often baffling. I sometimes was bounced around between places to get charges dropped, and it would usually take about 5 minutes of a staff person pecking away at their keyboard to get even simple account changes made. Communication with guests could certainly be improved. I suspect one reason the lines are reception are long is that the onboard systems are poorly integrated. Ports: We did not do any excursions, and avoided the paid shuttles. Going independent did make things a bit harder, especially when the port was in an industrial wasteland, but when the official bus costs more than a taxi it doesn't make much sense to use the bus. We encountered a number of MSC-organized tours, and given the large group sizes and lack of English we don't feel we missed much. It's definitely worth buying an internet package if you're going independent, you will need to do a lot of searching and mapping. Passengers: Mostly Italians, but a fair number of French and Germans too. It's Europe so people smoke on the balcony. Lack of a common language made it harder to strike up casual conversations, and we didn't really get to know anyone the entire time. I can imagine this could be a drawback for the kids club, though to be honest our kids tend to shy away from kids clubs anyway. Read Less
Sail Date June 2019
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have ... Read More
Where to start: First, we have sailed nineteen times and experienced an array of American AND European cruise products from RCCL, Princess, Costa, P&O, NCL, Holland America etc. The experiences of these diverse products have collectively informed my opinion of our MSC experience. MSC is NOT for the American market share rather, this European line is clearly after the sustainability of the European market share. American products by and large, do not charge a consistently high price for the cruise and then, charge clients for water while on board. Yes... MSC does this. Not even Costa does this. We paid over 3k for our cruise (similar and consistent to what we have paid for with other products like RCCL, Costa, Princess etc.) but while on board the MSC product we were charged for water.... we were amazed, perplexed and terribly disappointed. Its also important to note -what MSC USA sold us was not what we experienced onboard. When we pointed out the discrepancies on board we were told to take it up with MSC USA when we got home. We did, they did nothing to satisfy or settle our issue. We purchased the Fantastica experience, were told drink packages were included - then they somehow were not included. When we argued they were - we were told we had to buy a drink package which we did for our two children (non alcoholic package) and 1 adult alcoholic package. Only to get on board and be told we shouldn't have done that in fact it was included in our package and when we asked to have the initial prepaid packages we purchased refunded they said - sorry it wasn't included... The only thing which we felt was consistent was the inconsistency between what was sold and what we expected to what we actually experienced onboard. Other things we felt were important to note. The excursions - expensive but of little to no substance; again, representing to us an imbalance between what we paid for and what we actually experienced. We purchased several excursions through MSC - and quickly spent MORE TIME transiting to the excursions than we actually did enjoying the place we were visiting. This happend to us in both Arles France and Portofino. In Arles, we spent 3 hours on a bus to experience the town for only an hour. While in Portofino, same things - we paid a fortune to go to Portofino and spent three hours transiting there only to spend an hour IN Portofino... Very little value for money. Similarly, MSC twice docked at a port which they charged a fee to go from the Port facility to the town.... We were left shaking our heads and again, having the experience of other lines, this was an anomaly we felt was important to note for others who are considering this line. The ship itself was clean, comparatively clean to other lines and with cabins which were much larger than the typical stateroom found on other lines. That was about the only two bonuses on this line. Our experience of the ship was in one word -- exhausting. Terribly overcrowded and with clearly overwhelmed staff who continually treated us with discourtesy and disregard. The staff appeared as exhausted of the overcrowded conditions as we were. This was consistent from the bar staff to the dinning staff -- totally overwhelmed and continually discourteous and seemed exhausted..... The common centers on the ship were jammed daily elbow to elbow with people and loud music - wasn't a quiet spot on the ship to be found... ever. The smoking is an experience not commonly found with American products, on European lines - smoking is everywhere and something we found terribly intrusive and distasteful. Imagine placing the ONLY soft serve ice cream station for kids on the ship in the smoking section of the ship... kids actually have to endure cigarette smoke while waiting for their ice cream (which was eventually closed down due to being broken). This careless disregard for children - alone, made us not want to return to this product... ever. We have sailed many ships (19 cruises to date) and several of those other European products. First time we were ever on a ship and product we couldn't wait to leave... first time. The cost of this product comparatively is similar to other lines - RCCL, Princess Holland America - but what you get for your money is wholly inconsistent and as a result, we could not in good conscience recommend this product, especially for families. While MSC is trying desperately to break into the American marketshare, we believe this is going to be extremely difficult as people with experiences such as ours, share our impressions with others. This was an honest and unbiased account of our experience. We hope it is taken seriously so the product may be improved for others going forward. For us, we will not use or recommend this product in the future. Read Less
Sail Date June 2019
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the ... Read More
People often ask what was my worst cruise and I answer I've never had a bad one. I can still say that after my mediocre experience cruising the Mediterranean from Rome (Civitavecchia) last week on MSC Divina. Had it not been for the complimentary balcony upgrade I would have given them a "Poor" rating. Overall it is a nice ship and most of the staff friendly with good entertainment. Nice workout facility and plenty to do on board. Unfortunately the food was barely a step above your local buffet restaurants, that included the sit down dinners. Perhaps that is why they were constantly walking through promoting the specialty restaurants while you were in the main restaurant or buffet. Quite often the hand sanitizer machines were empty, though the ship was mostly clean. The boarding process seemed a little informal without giving you much direction on what to do next. We were sent to our room where the door was opened and only one key card on the bed. We had to go to the reception desk to request the other card. We had to visit guest services a few times because promotions offered to us weren't made clear without having to ask for them repeatedly. Also the bedding configuration wasn't as requested. They corrected that before bedtime. The destinations were great, though sometimes difficult for people with mobility issues. You could always catch free or low cost shuttles outside the ship if you're willing and able to walk. Otherwise you may want to consider purchasing the shuttles provided by the ship. I've actually sailed this exact ship before from Miami years ago. Perhaps that is the difference. Maybe it's the European culture where iced tea is not served. I'm okay with that. But finding out the only free beverages are small cups of water from the ice machine, coffee, or hot tea didn't go over well compared to other cruises. They do have free juice from machines at breakfast. Our first dinner in the Black Crab restaurant was a bad experience when we asked for water and tea and the waitress explained there was a cost for it since they only served bottled water and hot tea (though canned ice tea was also available for purchase). Turns out I had some kind of promotion that made the bottled water and hot tea free at lunch or dinner in the restaurant. So that was fine. But it got worse. The first course I discovered hair in the food. They were very apologetic, asked for my room number, and gave us free sodas and wine with lunch or dinner the rest of the trip. I realize the hair thing is likely an isolated incident. And the free water is minor in the whole scheme of things. Vacations cost money. I suspect if MSC spent more time trying to please the customer rather than saving themselves money, it would have been a more pleasant journey. I am used to cruise ships nickel and dining you, but this time they seem to go to far. Read Less
Sail Date May 2019
Having read the reviews prior to booking I was a bit apprehensive. No need to be. Embarkation in Civitavecchia was very easy and swift. Just be sure if you're travelling to the City by train to validate your train ticket, we ... Read More
Having read the reviews prior to booking I was a bit apprehensive. No need to be. Embarkation in Civitavecchia was very easy and swift. Just be sure if you're travelling to the City by train to validate your train ticket, we accidentally didn't and were fined by a conductor. I imagine its a common revenue raiser. So we were in a bad mood due the train experience but were very pleased we could board the ship upon our arrival. The cabin was excellent, a lot larger than I expected (outside Bella cabin 5071). During our stay it was cleaned probably twice each day, we had a fantastic cleaner. The ship itself is excellent. We didn't find it too hard to get around and work "things" out. The elevators are often busy and easier if able to sometimes take the stairs. We quickly worked out that waiting in line for your turn musn't be a common European/Italian trait. This was most evident at the Ports queuing for hop on hop off buses. But it's something we got use to and just had to take in our stride (and nothing to do with the ship - they can't teach manners). We found the service on board was excellent. Only very minor things like asking for the price of a bourbon and coke at dinner was met with "I don't know" by the waiter. And she didn't find out -so saved me some money by not buying one. But again no big deal. The food in the Balck crab was great. We only ate there twice purely as we were often too busy to make the dining times and the buffet was more convenient. We didn't try any of the extra pay restaurants. We didn't take the drink packages as they were very expensive in Australian dollar terms. Particlularly as we had 4 in the cabin, my wife and a 4 and 9 year old that would all have had to take the package. Our children don't drink soft drink, my wife doesn't drink much. The sports bar was a favourite spot. You could order burgers, nuggets hot dogs etc. whilst watching world sporting events. The staff were exceptional. Whilst we cruised, there was a 10 beer for 25 Euro beer special. This was the best value/deal we could find for drinks on board by a long way. The theatre shows were excellent. We went every night and the kids also loved them. We played bingo a couple of times which again the kids loved, but I thought this was overpriced given the prize. I read some reviews abot the buffet. The whole family thought the range and quality was excellent. Though busy at times, you could always find a table. We rarely needed lunch on shore after the excellent breakfast. The access times to food on board should mean you'll never be hungry. Before cruising we probably had high expectations of the kids club. We didn't really give it a chance as when we signed the kids up, they basically seemed to be doing craft and drawings (it seemed a bit like baby sitting). My 9 year old and his friend pleaded with us not to stay as they basically wanted to play soccer on deck every spare moment. The kids that were there seemed very happy, just wasn't for our boys. The on deck soccer pitch was excellent. My son went on the waterslide, not sure why but it was too slow. He stopped in it a couple of times. Might have been water flow? Anyway he went on it a couple of times, but thought it average. The pools looked fantastic. We used the spas near the basketball court they were a bit quieter than the main ones. I tried the pool but it was a little too cold for me. We never did any of the cruise organised tours, made our own way on shore. Never used the boat shuttle as there was generally cheaper options at the port. It was greatly appreciated when on departure they waived the gratuity fee when requested. we preferred to tip direct and the gratuity fee is significant money in Australian dollar terms due the exchange rate. My wife gets very sea sick normally. This was a major concern and risk when we booked. Thankfully she was completely fine as were our kids with no ill effects whatsoever. Our friend unfortunately did and does suffer motion sickness so she spent some time in her cabin unwell. The boat and the ocean was very stable and smooth sailing. When organising our next holiday cruise, MSC would be my first choice based on value and quality. When booking this cruise part of the reason we chose MSC was the price so I was concerned the cheaper price would be reflected in service, quality or "somewhere", I was happy to find this not the case. I'd happily recommend the Divina to anybody looking for an excellent family cruise. Read Less
Sail Date May 2019
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on ... Read More
We purchased the fantastica package directly from the MSc website. On that site it states you get 12 free drinks. We didn’t read the fine print wherever that was that says it’s only for earlier sailings. Not sure why it was still on the website then? So we didn’t get any drinks. Also with that package came a free photo. No one tells you that that photo is only available on one night at a certain place. So we also didn’t get our photo. Customer service was terrible. Front dest did nothing. Basically said you have to read the fine print. I asked for a supervisor and they said no! Maybe it’s just a European thing but they don’t give you water or anything to drink at the dining room. You have to buy bottled water every night. Also they give you no information about ports. Our port in France they pushed a 16 euro per person bus ride from the ship to the city. Not telling anyone there is a free bus a block away from the ship that takes you to the same place. We felt like they really nickel and dime you wherever they can. Very disappointed and will never cruise on them again. I have been on carnival, Holland America, and Disney and all of those where much better. If you do cruise on MSc read everything because they will try to get over on you and the front desk will do nothing for you. The only thing from the fantastica package we where able to use was the room service that’s only available in the morning and only included coffee juice cereal and bread. Not much for room service compared to any other cruise I’ve been on. Long lines everywhere. Good luck getting into an elevator without having to push your way past other people. Crew and employees are rude. We had a officer and his family sit down in our dinning section 15 minutes after us. They treated them like royalty. We didn’t see the waiter for 15 minutes while they where getting there drinks apps and meal. It was the weirdest thing id ever seen. Never again on MSc of us. Read Less
Sail Date April 2019
Chose this particular cruise because it was a repositioning cruise visiting ports we wanted to visit. We were to visit Bermuda after departing NYC but we’re unable to do so due to weather. Of course weather is not controlled by the ... Read More
Chose this particular cruise because it was a repositioning cruise visiting ports we wanted to visit. We were to visit Bermuda after departing NYC but we’re unable to do so due to weather. Of course weather is not controlled by the cruise line. Rather than spend two days in Bermuda we were taken to Tenerife for a partial day. We were offered no compensation for reduced port fees or anything else. The buffet is a joke. Crowded at all times with food one might expect to find in a substandard college dorm cafeteria. The food in the Black Crab was uninspired and of average quality at best. Our waiter was the best part of our dining experience. The crew were un-informed and could not answer basic questions. Most of the staff were downright rude! I have ever had a cruise line require me to pay for transportation into the port. We were charged anywhere from 10 euros to 30 euros per person to visit the ports. The entertainment was was OK but by the time the introductions were made in five languages we were ready to go to the bar. There is a cigar lounge but the smoke permeates the area close by, and the smoke from the casino was terrible. That entire part of that deck was smoky. When trying to leave the ship for tours, chaotic is the only word I can use to describe the experience. The time allowed for port visits was ridiculously limited. I resent the gratuity policy and refused to pay it. I tipped the crew members I felt went above and beyond. The best part of this cruise was the four days spent in Genoa and Milan after the cruise was over. Never again on MSC. Read Less
Sail Date April 2019
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 ... Read More
We chose this cruise for a great deal and because the ship looked great. We were keen to find another cruise line to widen our options. Sadly, this was not to be. Firstly, there is a long list... only 5 people checking in about 300 people between 330pm and 430pm at the port of Civitavecchia - rude staff and it took forever. We were so late on board (520pm not 430pm) we had to go straight to our room for our life jackets (yes really!) and go to our muster point. Staff talked to themselves and ignored the cruisers. They were hopeless. We were there almost an hour -gasping for a drink and totally fed up after 2 long waits. Eventually we got to our cabins - highlight - cabins are lovely and very clean. Then we tried to sort out our dinner reservation having found out that MSC had changed our 830pm to 930pm - far too late to eat. We had no luck so ate at the buffet - this was ok but no better. Alot of pizza and pasta - so much for MSC aiming to broaden their appeal and market. The next day arrived in Sicily. Breakfast buffet was fine but always the same - no variety. Lunch buffet back on board was again ok at best. Limited options again if you didn't want Italian fair. There were huge pizza, pasta and salad areas. Two dessert options- both the cheap, cream filled sponge finger cake option. Common at all times.. I saw nothing else in terms of hot puddings, creme brulee/mousse type thing. Disappointing.Later on we tried to book our earlier evening meal in Black Crab - the manager could not be less bothered. Rubbed his head and said fully booked earlier - you'll have to come and queue - this is all because THEY changed our time! When we did get to the dining room it was such an anti-climax. The food choices on the menu we had in the Black Crab were poor- 4 options - I only eat fish so two were out. But the meals were unappetising and poor quality e.g lasagne night - only a lump of lasagne about 4x5 inches on the plate!! No vegetables! Nothing else. It looked dried out and unpleasant. I had risotto - it was ok but no better. When we sat down on nights 2-4 there was no bread or butter - we had to ask. Glassware had not been replaced either. Basically the wait staff were lazy and self obsessed - they were having a great social time whilst cruisers waited for drinks, orders and food!! It was shocking. We had to ask twice for drinks one night and even then the white wine was warm!! Appalling experience. We were only told about the fixed menu and the lobster/fish options in the speciality restaurant when we were honest about how we had found the dining room. Then there was the embarking after days out expereince - the queues to get back on were awful - such slow service and no greeting, no banter with cruisers. So poor. Finally, disembarkation - told we could get off in Valencia and then they kept us all on lower level 4 in a stairway for an hour!!!!! People were fuming as they had connections to make. We were also told there was a bus for luggage (?) so as we got off we prepared to use it to suddenly see taxis - were told no taxis by MSC!!!! Shocking. Customer service is non-existent. Entertainment was awful -- nothing going on during teh day and poor shows - all very Italian focused - not one of the good shows mentioned in other reviews. The Luna bar had a good double act who were lovely. The singer in the main area for entertainment at night was ok but did the same songs each night!!!! The CD - never met - never saw and never heard about!! The Master Chef at Sea - 30 minutes of a stupid quiz to find contestants - beggared belief. Hygiene - forget it. Never saw one person clean a thing except two giggling young men scraping the metal on the stairs. Never saw anyone wiping down lift buttons, stairway rails or anything. No one in the buffet checking the cleansing fluid is used. No reminders about cleaning hands. I saw people taking food with hands eg a man took a handful of almonds!!! Just shocking all round. Noro virus risk is high on board for sure. In short - go on here for poor food and to be ignored. Would never go with MSC again - the ship and cabins are lovely - what a missed opportunity MSC. Get some decent chefs and train your staff what customer service is. At every opportunity if it could go wrong by them, it did. Heartbreaking we spent hard earned money on this and it was my sister's first cruise. Wish we hadn't bothered. We read the American reviews and thought it was fussy American critics - sorry, no! Do not book this ship. You can do better with your money - even Costa was better than this, as we told them when we found our bill miscalculated - we had someone else's - we had drinks packages! Even that they got wrong. Read Less
Sail Date April 2019
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and ... Read More
I chose this cruise as well as the last seven day cruise of the Mediterranean of the season which gave me 28 days on board. The ship is very modern and was kept in immaculate condition whilst on board e.g. The balcony was hosed and scrubbed four times in 28 days. The interior design of passageways was a bit confusing with dark wall panelling and large mirror inserts which tries to give the feeling of space but when turning a corner into a dead end corridor to be confronted by a large mirror was a problem. I would not like to be finding my way out in an emergency. The Aurea balcony cabin was the usual size and layout and the bedding was very comfortable, I would not pay the extra cost for the Aurea over the Bella if I used MSC again. Cabin steward was very helpful, respectful and pleasant. I must admit that on the seven day cruise I was upgraded to Yacht Club and unfortunately cruising will never be the same again. A more finely appointed cabin, butler, dedicated concierge, quite lounge and food area, pool deck and bar, restaurant and preferred embarking and disembarkation was a bonus. The entertainment on the Mediterranean sector was excellent but once we departed for the Atlantic crossing the quality of the entertainment was not as good and I ended up not attending a show every night. Maybe I was spoilt by my first week in Yacht Club but when I returned to my original cabin on deck 12 and used the buffet which was huge, I was disappointed by the cluttered layout of the seating and the quality of the food in comparison to Carnival, RCI and Princess, MSC should take a look at Voyager and Radiance of the Seas to see what I mean. The main restaurant was very nice, the service good and the food was OK but all beef dishes were a bit on the tough side. Bar service was excellent and drinks were in the usual price bracket. Shore excursions were good, value varied from port to port with the usual problems of transporting forty odd people in a coach. Talking to passengers from Europe and the USA confirmed my thoughts on the lack value for money that Australian passengers received in comparison,discounted fares and free drink packages were the the norm for them. My last gripe and I was aware of this before I booked was the multi language messages on the PA which became irritating after a few days. This was my first experience with MSC and unless they can offer more for the Australian consumer I don't think I will sail with them again. Read Less
Sail Date October 2018
This was our first cruise on MSC. My wife and I are both retired and experienced cruisers (32 and counting), mostly with NCL and Celebrity, also Holland America years ago. I will try to be brief, but could write pages on this Cruise from ... Read More
This was our first cruise on MSC. My wife and I are both retired and experienced cruisers (32 and counting), mostly with NCL and Celebrity, also Holland America years ago. I will try to be brief, but could write pages on this Cruise from Hell. One passenger I met had three legal pages, single spaced, with complaints. Check in was a nightmare. We paid for priority boarding, but the lady just let everyone Q. Most cruise lines give you cabin key cards, take photos, check passports all at the first point of contact. Not MSC, first they check your passport, no scanner, by hand took at least five minutes for both of us. Then as we board, they take our picture. We are told it will be about two hours before our cabin is ready and our key card will be on the bed in our cabin. We go to the bar for a drink, but we have no key card, therefore it's a hassle to get a drink. When we go to our cabin, the door is OPEN and the cards are on the bed. Anyone could have come in and taken our cards. Oh, and the cabin number was printed on the card, not the last two or three numbers like on NCL and Celebrity, so if lost, someone could go to the cabin and steal whatever they find. I did mention this to an officer and they thought it would be a good idea to not print the full cabin number, you think? The food was constantly cold in the dining area. I will say our servers were great and tried their best to get us hot food, but they should not have had to go to extrodinary lengths to do so. Regarding the food, it was typical cruise food. Our chef was from India, so one would think it would have some taste. I have really low expectations about dining room and buffet food on ships today, it's my opinion that the bean counters are in charge of the menu, and of course they want passengers to dine in specialty restaurants. The crew were rude and surly for the most part. There were constant long lines at the "service desk" with complaints. I found it was better to go in the middle of the night when there were no lines. I did get to know the guy on the night shift, lol. We were told that MSC has great plans to build new and bigger cruise ships. My advice to them is to stick to cargo, and sell your passenger business, since they obviously treat people like cargo. The ship is very beautiful, obviously much money was spent on its design. There are too many trip hazards for those of us getting older. There are too many steps where they are not really necessary. There were also designs in the floor that were not flush with the floor and one could easily trip on them. The grand stairs look beautiful, very sparkly, but if you look down at them it's easy to become disoriented. We were on a repositioning transatlantic cruise, and about two days out, we no longer had satellite TV. When I called the desk they said, "we are in the middle of the Atlantic, and have no satellite". I mentioned that my guess was that they did not purchase the service, and later found out this was correct. In Bermuda we saw a lot of liquor being off loaded. We found out that when we were docked in New York, only wine and beer would be available. Apparently they had to pay tax on any liquor in stock, therefore, they just didn't have any. Bean counters at it again... I didn't mean to be this verbose, but I could go on and on with the reasons not to use this cruise line. If you're already booked, I hope your experience is better, but for us, we will NEVER set foot aboard another MSC cruise. Read Less
Sail Date October 2018
Went for our friend's birthday,we were a group of 15 people on board. This was our first Mediterranean cruise. The services were excellent, very friendly staff. The entertainment was awesome, The shows were great no less then any ... Read More
Went for our friend's birthday,we were a group of 15 people on board. This was our first Mediterranean cruise. The services were excellent, very friendly staff. The entertainment was awesome, The shows were great no less then any broadway show. The Michael Jackson show totally nailed it. The service on bars by pool was great. The pool side party was a delite. It was an excellent experience, excellent services. Excellent buffet. The pizza bar chief made us some awesome pizza, we totally relished on. Our everyday dinner experience had the best food prepared by Chef Milind Patil. The bar attenders by the poolside Manish & Sachin were very courteous, they took care of our likes. The house keeper took care of all our needs whenever we needed anything he was always there to help us meet our expectation. The services at the Blackcrab dinner was excellent, where we dinned every night. The parties at the Black & white was rocking. Overall an excellent cruise and wonderful vacation.I would always recommend my friends. Read Less
Sail Date August 2018
We sailed the Mediterranean for the second time and selected the MSC Divina because of the great itinerary. We loved the ports which included Genova, Palermo Sicily, Sardinia, Valencia, Rome, Marseille and Palma. The entertainment was ... Read More
We sailed the Mediterranean for the second time and selected the MSC Divina because of the great itinerary. We loved the ports which included Genova, Palermo Sicily, Sardinia, Valencia, Rome, Marseille and Palma. The entertainment was great and the auditorium was comfortable and huge. We had no trouble finding seats. The cabin was big and there was lots of closet space. The only real complaint we had was that the food was not as good as we would have expected for a major cruise line. The pizza that was available at sll hours was fabulous and was our favourite. The seafood pasta served at dinner required a magnifying glass to find the seafood. The other draw back was that the free coffee provided in the dinning room and at the buffet was terrible!! It tasted burnt which was surprising and upsetting. This forced us to buy specialty coffee. Overall it was a pleasant cruise and if the itinerary was right we would probably use MSC again. Read Less
Sail Date July 2018
We sailed on the MSC Divina in September 2017. Our cruise was interrupted by Hurricane Irma so we decided to take the generous discount MSC gave us and try our first European cruise. Prior to having to leave the ship in September we loved ... Read More
We sailed on the MSC Divina in September 2017. Our cruise was interrupted by Hurricane Irma so we decided to take the generous discount MSC gave us and try our first European cruise. Prior to having to leave the ship in September we loved our cruise. We were in the the Yacht Club so we booked the Yacht Club again. We embarked in Rome and everything was going well until later that evening when we went into the topside lounge for a pre dinner drink: the lounge was full of smoke. We were never told that in Europe you can smoke in almost the whole ship. When we asked about it we were told that they were only smoking in part of the lounge and they had a right to smoke - Unfortunately smoke doesn't stay in one spot. There were several times on the cruise we could not go into the lounge as the smoke and smoke smell was very strong. As we went to dinner we found out that smoking is allowed in all of the bars. Being that I am allergic to smoke that left out most of the evening activities except for the main theater. Other that that we loved our cruise. The dining room for the Yacht club we wonderful and the food and service outstanding. The hostess was still on the ship and remember us from September. We loved breakfast and lunch at the one pool. Everyone we encountered from MSC was warm and friendly. The only issue we had was a excursion left without us; they couldn't fix it but tried to make us comfortable with a bottle of wine. All of our excursions were with MSC and we loved them. Other that the smoking issued (which was a big issue for us) we will sail with MSC again, but be sure to ask about the smoking policy prior to booking. Read Less
Sail Date May 2018
From the moment we arrived to the port we were taken care of. It was hands down the best vacation and cruise we have been on.The ship was just the right size, the cabin was great even with 4 people. The food was wonderful in the Yacht Club ... Read More
From the moment we arrived to the port we were taken care of. It was hands down the best vacation and cruise we have been on.The ship was just the right size, the cabin was great even with 4 people. The food was wonderful in the Yacht Club restaurant. The kids had a blast in the kids club and the Spa was great. There was one downside, I could not get my family off the ship. If I had not prepaid for a few of the excursions we would have never left the ship. Luckily we had already been to most of these ports. All they wanted to do was hang out at the Top Sail Lounge or up top by the pool. The concierges went above and beyond to make our trip perfect. It was a great experience. So much so we canceled our Disney cruise for next year and rebooked on the Seaview. And yes we have been on Disney cruises before :) The Yacht club is amazing and worth the money. Read Less
Sail Date May 2018
It was a good deal in Australian newspapers. But, you get what you pay for... Ports were all fine, ship was clean, but food was so very disappointing. Not inviting at all, either in dining room or buffet. In fact, I felt quite ... Read More
It was a good deal in Australian newspapers. But, you get what you pay for... Ports were all fine, ship was clean, but food was so very disappointing. Not inviting at all, either in dining room or buffet. In fact, I felt quite ill, to try and select food in buffet. So very noisy and full of people. Announcements all made in many languages, and sometimes this came into your cabin. Including daily safety drill, due to oncoming passengers. The ship appears to be a bus, picking up and dropping off passengers at every port. Being sick onboard, due to "change of diet", it was 80 euros to see Dr to get medical certificate, in order for us to cancel an excursion due to illness ( I am not criticising the Dr, here..he was superb.)..staff made it very difficult to do this. One Shore Excursion was cancelled by cruise ship "due to not enough people"..over 3,000 passengers?? Verandah cabin had no sofa, and very small. Then, the settling of final account was very unusual. Due to them cancelling a tour, and us cancelling another, we had a credit..this credit HAD to be taken as Euros in cash on settling of account..if you did not go and get this, you lost it! A bit odd? As we paid in Australian dollars, we did not want Euros in cash at the end of a holiday! Not a good policy..all other cruise ships we have travelled with, have completed transactions on credit card automatically. Anyway, we will never cruise with MSC Cruises again, and would not recommend them to anyone. Read Less
Sail Date May 2018
This was our 7th MSC Cruise, 6 travelling in Yacht Club. We embarked on MSC Divina in Rome. As part of the Yacht Club experience we were taken to an area and offered drinks and snacks whilst we were checked in. Before we could finish ... Read More
This was our 7th MSC Cruise, 6 travelling in Yacht Club. We embarked on MSC Divina in Rome. As part of the Yacht Club experience we were taken to an area and offered drinks and snacks whilst we were checked in. Before we could finish our drinks check in was complete. We were taken aboard the ship to our room, which was immaculate. House keeping come twice a day and should you need anything additional you just call the butler and he will bring it to you. We dined in the main restaurant every evening and the service was excellent. I can be a fussy eater but they never made me feel awkward and were always happy to bring me something that wasn’t on the menu. The staff could not have been more friendly and attentive. We went to a couple of shows and the casino and thoroughly enjoyed ourselves. As we were tired we decided we would stay on board and didn’t get off all week! The ship was fantastic, service was amazing, we loved every minute, so much so we have 4 more booked with MSC. I see the negative reviews and can’t understand how our experience is so different, possibly the Yacht Club makes a difference. We both work in customer service and have high expectations, we have never been disappointed. Read Less
Sail Date May 2018
First and last time cruising with MSC! Embarkation quick and smooth, beautiful ship and good entertainment were the only good things about our cruise on MSC Divina! Problem with our shower cubicle and one of the drawers in wardrobe and it ... Read More
First and last time cruising with MSC! Embarkation quick and smooth, beautiful ship and good entertainment were the only good things about our cruise on MSC Divina! Problem with our shower cubicle and one of the drawers in wardrobe and it took 4 days to be resolved.Complete chaos at breakfast buffet, had to be there for 7am to try and get a seat, tables were not cleared quickly enough for the volume of people, so not a pleasant experience. Wet floor constantly at beverage station, so accidents waiting to happen! Food always lukewarm or cold in all restaurants. They do not dock close to cities and then charge 12-15 euros each for shuttle bus. Tour to last 4 hours, spent one hour each way on coach, then were allowed 1hr 10 mins in Portafino, the one place we were so looking forward to have it at least a few hours! MSC cannot manage crowds and have not got this right, staff just not trained to do the job properly, our stateroom attendant constantly moaned to us about being tired and about his work load, we also waitedover 10 mins for a waiter to return with our drinks as he was chatting to a colleague, service is too slow! They cancelled a transfer/tour we had pre-booked for disembarking and taking us to airport and could not offer us an alternative and they told us at 4 pm day before! Were able to get a transfer with the help of friends we met on ship but had to go to airport at 10am and our flight was not until 9pm! Spent a lot of money on this cruise, was not relaxing, just stressful and we were glad to leave this ship, do not book with MSC! Read Less
Sail Date April 2018
The ship MSC Divina was absolutely beautiful the excursions great but the crew and entertainment crew including the performances at night... poor the crew was rude and seemed tired or not like they wanted to be there didn't see much ... Read More
The ship MSC Divina was absolutely beautiful the excursions great but the crew and entertainment crew including the performances at night... poor the crew was rude and seemed tired or not like they wanted to be there didn't see much smiles from anyone of them so disappointed! The on board activities wasn't fun so I don't know what I should say about it. I was on a local cruise about two years ago in the MSC Sinfonia and Opera and I can say that the Divina crew should go learn from them! They were so much fun the activities and the performances was tops! There was so much to do that we had to cancel some things just so that we could join the entertainment crew. On the Divina we were looking for something else to do because the entertainment was so useless. And you also wait for ever to catch a lift to go to another floor, on some of the other ships I've been on had no problem with that... just saying you guys need to step up your game! Read Less
Sail Date April 2018
Like many others whom have written reviews here, I am an experienced cruiser. This was my first trip to Europe and also on MSC. Overall the experience was average (some good some bad) but I will break it down in order to help future ... Read More
Like many others whom have written reviews here, I am an experienced cruiser. This was my first trip to Europe and also on MSC. Overall the experience was average (some good some bad) but I will break it down in order to help future guests. Embarkation: Was the best I've ever experienced. Incredibly fast and smooth. Cabin: We were in cabin 12266. Middle of the back of the ship. Balcony was spacious. Felt the engines more than I expected. Cabin steward was very attentive and prompt. Food: Buffet was well stocked with a variety of choices. Usually crowded so finding a seat wasn't always as easy as desired. Main dining food was average. We learned by night 3 to avoid the beef. It was well below what I have experienced on other cruises. We tried the speciality restaurant (steakhouse) and couldn't have been more disappointed. We should have known when we walked in to find plastic chairs and paper cups on the table. The food was in no way worth the additional expense. The wait staff in the dining room, however, was good regardless of the food quality. Ship activities: We didn't really experience these as we were in port 9 of the 10 days. The overall atmosphere on the ship didn't seem as upbeat as others we'd been on but it wouldn't be fair to mark this as a negative with such little exposure. Entertainment: The nightly show featured the same entertainment group the entire cruise. Some nights it was singing, others it was acrobatic. They are talented but we skipped a few shows because it felt like the same thing only in a different language. It was also disappointing that there was no cocktail waitresses coming throughtout the theater as we were not suppposed to bring drinks into the theater. We wound up doing it anyway. Excursions: These were pleasant. We booked a few through MSC and others we did on our own. The process was well done and we enjoyed the sites we were able to see. Inconsistencies: This was by far the biggest negative of the trip. We were given different information by different staff and it really felt like no one was on the same page. For example, we bought photos at the end of the cruise. My brother bought some as well and had to pay and additional $50 for the same package. When he confronted them he was told we shouldn't have received what we did. They also changed port arrival and departure times several times during the cruise which would have been no big deal except we scheduled spa treatments around those times and wound up missing some extra port time. There were many other inconsistencies but not worth dragging them all out. Overrall, this was a pleasant cruise as the ports and sites were amazing to visit. The ship was pretty but we weren't blown away with the staff or MSC experience. Read Less
Sail Date October 2015
This is our third MSC cruise. Last year we went on another Mediterranean cruise with MSC Splendida, then late February went to the Caribbean on MSC Musica and 2 days ago we came back from our cruise on MSC Divina and IT WAS GREAT!! ... Read More
This is our third MSC cruise. Last year we went on another Mediterranean cruise with MSC Splendida, then late February went to the Caribbean on MSC Musica and 2 days ago we came back from our cruise on MSC Divina and IT WAS GREAT!! Here I will try to make a decent comparison :-) The stateroom was the best we ever had. The food in the buffet was the best compared to Splendida and Musica. It looked the same, but was much more delicious! Please note that my husband and I , we are very capricious- I am vegetarian, and avoid white sugar and white flour. He eats fish and meat but he is choosing very carefully his meat meals. So if we - the spoiled, oversatisfied, picky customers- when we say the food was fine - believe me! It was fine! We loved it! The entertainment- well.. it was good, but compared to the shows at Splendida and Musica, it was... just good, neither exceptional, nor stunning. The show, called Pirates was the best, I think. But also the French Witches/ French Cabaret/ and Wonderland /fantasy acrobatic show/ were good too. I would note that they didn't have the shows every night ... which was new to me - on the other ships we had a different show each night. The animation team was ok... but not.. passionate :-) like on Splendida or Musica. The ship... Divina is a great ship... they say Splendida and Divina are the same - they are not. If they were women, Splendida would be a prices and Divina would be black and white movie star.:-) Splendida colour theme is golden - purple and looks stunning like a palace, Divina is mostly in black, grey, white and silver and here and there some red... it looks more ... contemporary- the theatre, the reception area, the stairs and the lift. They are both fine, but different... The shore excursions. We took two excursions only from the ship - the rest we organised ourselves. I would advise customers to buy excursions from the ship when the time ashore is only 4-5 hours and the places they want to see are at a certain distance, and second, when disembarkation is made by boats. Or, of course, in case they have walking problems. So we took the excursions to Monaco from Cannes Port and Pompeii excursion from Naples. They were both great. The rest of the days we took the shuttle busses from the ports / not the ship shuttles ! They were overcrowded and we needed to wait for our turn and on top of this 2 to 4 times more expensive. The pools and the jaccuzzis were very clean - they change the water every night! We had a great vacation, and will certainly do it again with MSC! Read Less
Sail Date September 2015
MSC Divina Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.5 3.3
Entertainment 4.0 3.9
Public Rooms 4.0 4.1
Fitness Recreation 4.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.4
Enrichment 1.0 3.2
Service 4.0 3.6
Value For Money 4.0 3.8
Rates 5.0 3.7

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