I’ve done the Allure of the Seas a couple years back, and it was a great experience. I don’t know what happened to Royal Caribbean since then, but this experience on the Odyssey of the Seas was awful. First off, you need to buy packages for EVERYTHING. You’d think that just because you paid thousands of dollars you could get free soda or fresh OJ.. Well think again! You have to buy a soda package ...
Beware of the package you pay the Celebrity Consultant when booking. They are happy to charge but do not disclose the FACTS. Beverages All Inclusive have 2 formats. Soft beverages do not include Bottled Carbonated Water (WHAT?!). On Board you are given a different story. WiFi - 2 kinds. Classic which does not work and you are called a guest. The full access is $139/pp. (WHAT?!). Trips booked by ...
Where to begin. The room. We were supposed to have a balcony. It was a window that went down - sometimes. While most ships have a sliding door that goes to an actual balcony, this had a folding flimsy door. When traveling with my sister, I will sit on the balcony and have my coffee until she wakes up. I couldn't do that because, since there wasn't a door separating to the balcony, the wind ...
I am writing to express my extreme disappointment and dissatisfaction with my recent experience aboard the MSC Seaview. From start to finish, it was a truly horrible experience, and I feel compelled to bring these concerns to your attention.
To begin with, the customer service provided by the forward-facing staff was nothing short of horrendous. It seemed as though they had no interest in ...
We chose this cruise because of the bucket list itinerary - the ports were amazing and a dream come true!! This was our 6th cruise, but our first with Norwegian. Embarkation went beautifully. We've sailed with 2 other cruise lines and the service, staff and food were always top notch. Unfortunately, we didn't quite find that on Norwegian. The cleaning staff on our floor looked tired and weary - ...
My wife and I are cruisers of 20 years and this was our first time on Regent. We chose back-to-back cruises in the Eastern Med in a Mariner suite and we were extremely disappointed by our experience. The ship, the dining, the entertainment were all painfully average, but the trip was totally marred by housekeeping issues. A stain on a sheet on the first night was changed quickly and efficiently. ...
Food is very poor and unrefined.
It’s average and perhaps on par with mediocre tourist restaurant in a city
The wine is not good.
They have absolutely NO idea about someone who has an autoimmune condition, I am celiac and react to both gluten and seed oils. The chef neither staff are concerned about gluten contamination. And don’t seem to care about my persistence on this.
The ...
The RCYC needs to pause all cruises and take the necessary time to modify the experience they promise, but fail to deliver on. This was our first cruise so we decided to go all out and rent 1 of the 2 owner’s suites (in fact we were the only ones in the owner’s suite, as the other one was vacant during our trip). Price was extreme, but with the private jacuzzi/sun deck, along with a much ...
I recently cruised on the EPIC, May 11 thru May 20 with spouse and 2 friends. A couple weeks before we sailed out of Rome, the cruise line cancelled one of its ports (Sorrento) one of the specific reasons for choosing the ship was for the itinerary. The cabins with balcony were strangely configured, meaning, the layout was horrible, tiny thin counter space, a bathroom on right side upon entrance ...
MSC’s policy is you have to cancel a shore excursion 48 hours in advance. Thursday evening I tried to cancel excursion for Saturday because thunderstorms are predicted in Genoa and we have a four hour walking tour. They refused to cancel the tour or refund our excursion because only 36 hours away instead of 48 hours. MSC policy is that they never cancel tour because of rain or thunderstorms ...