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1,361 Rome (Civitavecchia) to Mediterranean Cruise Reviews

We chose this cruise because it fit to our availability and because we liked the extraordinary itinerary with lots of highlights. We knew this ship from a previous cruise. The ship is huge but not as huge as other ships. Entertainment ... Read More
We chose this cruise because it fit to our availability and because we liked the extraordinary itinerary with lots of highlights. We knew this ship from a previous cruise. The ship is huge but not as huge as other ships. Entertainment is perfect and above the average. Free dining options are very good, especially in the a-la-carte Grand Pacific restaurant. Special dietary needs are perfectly handled. The variety of food is amazing; in 21 days we hardly had to choose the same dish twice. However it must be said that the way how dishes are prepared is very much American style with lots of cream everywhere. Taste is lacking. Pizza and pasta quality does not match ordinary European standards. Probably you can cruise with this ship not paying too much but if you ask for more they charge you a lot. This is the case for all kind of extra beverages. Alcohol is overpriced. For us it was a perfect way to stay away from alcohol which, when at home, we enjoy on a regular basis. However what made us really suffer were the totally overpriced excursions. Unless you are well-prepared and able to organize yourself your shore excursions, you hardly have any chance to avoid their way of charging you. The alternative would have been to onboard. But would you do this when it comes to a once-in-a-life visit to Luxor or Petra? Read Less
Sail Date November 2019
My wife and I are, generally speaking, destination-driven. This itinerary really appealed to us because we had not been to the Holy Land, nor to the Middle East. The stops were interesting and historical. NCL, IMO, continues to ... Read More
My wife and I are, generally speaking, destination-driven. This itinerary really appealed to us because we had not been to the Holy Land, nor to the Middle East. The stops were interesting and historical. NCL, IMO, continues to nickle and dime us for every possible sale. At some point, you half-expected someone to get in the elevator with you to sell you something: excursions, spa treatments, specialty dining, drink packages, beverage packages, etc. etc. etc. etc. Yet, they can't offer a free bottle of water.....No, they can't, but oh, how about buying a water bottle package? (The running joke is that NCL stands for No Cash Left.) NOTE: Interesting that NCL sent us a questionnaire upon our return, but the "Comments" section link was either broken or disabled so that no comments were able to be delivered. Ship was nice, cabin was very nice. Crew was exception, in my opinion, throughout the ship, restaurants, etc. Pollite, helpful, professional (except for the first two days when EVERYONE is trying to sell you something. They make the hawkers in Jerusalem and the Valley of the Kings seem like amateurs! Initial boarding in Rome was horrible....seemed to have little organization, few updates. The local port debarkations were generally smooth, much better. Final debarkation was very smooth. Entertainment was NOT what was originally promised. When we signed on, I recall being offered Howl at the Moon and Million Dollar Quartet. Both were listed, neither showed. Excursions were good, but we are gradually learning that we can get good quality excursions from local resources and often at prices much less expensive than through the ship's offers. Use Trip Advisor to get a list of good, local operators with excellent reviews. Speaking of reviews, why are there NO REVIEWS on any of the NCL excursions offered? So, on balance, our (fourth) trip on NCL was good, not great. Cruise ports were great. Read Less
Sail Date November 2019
I've given it some serious thought and a few weeks to cool down, but I still feel this way two weeks after disembarking, so here we go: Excursions: Most of our very expensive excursions were completely ruined by older people who ... Read More
I've given it some serious thought and a few weeks to cool down, but I still feel this way two weeks after disembarking, so here we go: Excursions: Most of our very expensive excursions were completely ruined by older people who were clearly mobility challenged and should not have been allowed on the buses for the activity levels described. Our Athens excursion did not include 1/3 of the promised tour because the city was blocked off for an event - we received no notice and no compensation for this reduction. Additionally, the Pompeii excursion was very clearly listed as challenging with no mobility impaired persons allowed and yet there were no less than SIX people with canes on the tour. We got to see about 2 acres of Pompeii before an old lady, who had been complaining about the difficulty of the terrain ad nauseum, fell in the road and had to be helped back out. Why are these clearly mobility impaired people allowed on challenging level excursions? Our money was basically stolen from us to support the needs of these other people. We at no point received the excursions we had paid for because of constant issues with mobility impaired persons. As far as other ports, missing Argostoli & Venice was a bummer, but not the fault of NCL. We very much enjoyed Ravenna other than the bus snafu at the end where we had to wait an hour and a half for the shuttle back to port. Food: The food in the specialty restaurants was fine - I'd say Outback Steakhouse quality, so not really a value for what I was expecting. Le Bistro was good, Cagney's was good, but had a super odd order of operations where you didn't get a drink until like 20 minutes in. La Trattoria was Fazoli's quality pasta and my chicken entree was so overcooked it was completely inedible. The dining rooms were, frankly, disgusting and the menu choices were awful. Once in Garden I was served a baked ziti dish, which for some reason contained raw carrots???? We kept finding very weird items in the food. There was no time onboard where any salad dressing tasted as it should have and all of them seemed to contain sugar for some reason?? It was as if no one in the entire kitchen staff had ever tasted what any of the dishes were actually supposed to be like. Also, in Garden we were given 2 salt shakers instead of a salt & pepper twice - the second time, after we waited about 15 minutes trying to get the attention of someone, my husband got up and walked to an unoccupied table to retrieve pepper at which point a staff member YELLED AT HIM. I guess that was the only way to get their attention. Outside of our specialty credits, we began to eat only at Blue Lagoon and the buffet because of bad experiences in both dining rooms. The choices for the buffet were bizarre, but occasionally palatable. Blue Lagoon was completely hit or miss. Our final meal there, they gave our food away to the table next to us who had just sat down and then didn't notice for a half hour, at which point instead of asking us what we had ordered they just started bringing random items to our table that we refused. When I got frustrated and repeated our order to them, they became very rude thereafter. When correct food was finally delivered to us, the waiter asked in a an angry tone if we needed anything else and I said no at which point he looked at me and said, "GOOD!" and then walked off in a huff. They also seemed to cook a big batch of fries and then double fry them in order to rewarm them when they were ordered, which made them like bricks. Several times we ordered something only to find that they had fried it in the same oil as the fish and it tasted gross. We ate at Shoguns once - I say ate, but really we got food that was so inedible that we got up from the table and went to Blue Lagoon. Our cabin steward was wonderful and much of the bar staff was lovely, specifically everyone at Champagne Charlie's (Christina, Timmy, Ferdinando, etc.) They really made our cruise bearable by being so wonderful and going out of their way to provide the best service on the ship. I think I would have totally lost it if not for them. Speaking of bar staff - when you advertise a whiskey tasting, it should not contain FIVE VERSIONS OF JACK DANIELS. What the heck?? Who even wants that?? If I wanted 5 shots of Jack Daniels for $20, then I'd go back to college. Whose idea was this? It was like there was no oversight of anything from food to beverage. Half the beer taps were broken and the ones that weren’t only served three very odd beers. If you were going to choose one light beer to put on tap, then why on God’s green earth would it be Heineken?! Entertainment: We went to see one show, World Beat, the performers were all very talented, but we found to content of the show to be racist and offensive. For the fan dance, they literally chose the only white woman in the cast to perform it. So weird. It felt like we were somehow trapped in 1975 - the only music options were easy listening and jazz hits. Activities were things like bingo and weird trivia topics? I felt like I was in the Twilight Zone. Ship Condition: As to the condition of the ship? Whoo boy. It really needs that retrofit. Our deck smelled constantly of sewage. Our entire bathroom reeked for most of the journey and the hallway smell was nauseating. The elevators were at NO POINT usable because everyone on the ship was 90, apparently, and incapable of walking up a flight of stairs. The ship should have been put to dry dock months, if not years, ago. NCL had no right to charge money for this as absolutely nothing lived up to advertisement. I would have rather ridden a bus to our destinations. We were just... I can't even tell you how disappointed I was that we spent this kind of money on this cruise. We saved for a long time for this trip and it was utterly ruined for us. I will never sail with or spend money on Norwegian again and I have canceled the one future cruise deposit I had placed before sailing. My entire family was planning to sail a similar itinerary in June across 10 cabins for the graduation of my younger sister and have decided to cancel and go with another cruise line based on our experience. I hope something in this can be helpful, but mostly I feel like we at least deserved to have opinions be heard for how much money we paid and how little we got for it. I didn’t even bother to include here the difficulties we had initially dealing with phone CS and our flights.This was just an all-around bad experience from book to disembark. Read Less
Sail Date November 2019
We started in Rome & ended in Dubai. Boarding in Rome was very easy. I’m a platinum plus, so zipped right thru. Only one complaint. For some reason, every one of our umbrellas were taken out of our luggage when we boarded. ??? 3 of ... Read More
We started in Rome & ended in Dubai. Boarding in Rome was very easy. I’m a platinum plus, so zipped right thru. Only one complaint. For some reason, every one of our umbrellas were taken out of our luggage when we boarded. ??? 3 of them? Every port was easy on & off. Oman & Fujairah were shipping ports, so not designed for ships yet. But transportation were brought to ship. Food in buffet was great for breakfast. Same old complaints.. people would eat & then just sit. This made it difficult to find seats. We just went by pool. Beautiful & not crowded. Never ate buffet for dinner. Had 2 free upgraded. Loved Cagney’s. The Brazilian steak house was just too much meat. The Main dining room was fantastic. Even had my waitress from my trip on the Jewel from the year before. Always plenty of pool seats. Shows were great. Plenty of seats. Didn’t do casino. Staff was great as always. The Captain was absolutely fantastic. He got on the air every morning. Gave us cheery information about the days events. His humor was so uplifting. The meet & greets with the top staff members were a blast. All questions were quickly answered. Only one person made it a complaint session. They immediately took her aside & got the her information to see if they could help. She apparently bought some jewelry at a store the NCL tour guide recommended and it was fake. They said the guides are independent, but would help if possible. The port information was almost correct. Some were said to have shuttles, but then, the transportation cane right to ship. The worst port for unorganized tours was in Egypt. It was a mad house to get the taxis. Going back to the ship, it was one if my best cruises ever!!! Read Less
Sail Date November 2019
We chose this cruise because it deported from Rome Italy. We cruise November 7 -21 and travelled to Greece island, Santorini,Athens,Mykonos,Dubrovnik Croatia ,missing Venice for the flood. Going to Ravenna italy. ... Read More
We chose this cruise because it deported from Rome Italy. We cruise November 7 -21 and travelled to Greece island, Santorini,Athens,Mykonos,Dubrovnik Croatia ,missing Venice for the flood. Going to Ravenna italy. Kotor,Montenegro,Corfu Greece Messina Italy,Naples Italy,Livorno Italy.i was so good to have lots options to choose from lots of different lounges and restaurant. The crew has to be the friendliest ever.The cabin was comfortable.Our cabin steward was very thorough on kept our cabin spotless. Breakfast was very good,dining experience was so good we had flavorful and mouthwatering dish white of quality wines selection. We enjoyed the very talented live band,we also enjoyed Stardust theater we had the best nights. The port and shore excursion was very good for the all the port we have been very professional and organize crew.Le Bistro specialty restaurant was so good we had the best French food and the best assistant metrodee. The best cruise ship. Thanks for the great time Read Less
Sail Date November 2019
You'll see from my ratings that many of the ship ratings are ok. However, the Captain is incompetent along with some of his team. If you read the news, there were near riots on the Spirit in October. We were on the Spirit starting ... Read More
You'll see from my ratings that many of the ship ratings are ok. However, the Captain is incompetent along with some of his team. If you read the news, there were near riots on the Spirit in October. We were on the Spirit starting November 7th. Some of the same poor decision making, lack of communication, and poor seamanship plagued our cruise as well. First, the official Italian tide forecasts for Venice called for near record flooding TWO days before we were due to go there. It clearly stated that there would be no bus service, massive flooding, etc. No way to get from the Port to town, plus they clearly didnt need waves from a cruise ship. So what did they do....nothing, sailed almost to Venice to be told you can't dock..had no back up plan. Eventually, we sailed all the way back to Ravenna. This decision was obvious 2 days before. We could have planned for it, sailed to it and perhaps circled back to one other missed port. The worst two items though were totally controllable. There was a strong, near hurricane force rain band clearly marked on my phone radar. Had 2 hours of warning. The Captain didn't bother to do anything about it. Instead of turning into it, he let it hit a 12 story ship broadside. Ship listed 15 deg to starboard, and nearly everyone's, except ours, plates, drinks, etc hit the deck. People were screaming, etc. What a mess. The last item though, was just plain unforgiveable as it was so simple to address. The cruise staff told us that the best part of the trip was to sail into Kotor between the mountains. We were due to sail in at noon. Because of the schedule changes, the Captain decide to sail in at 630 am and leave at 530 pm...all in the dark. We were scheduled for 6 hours...he gave us 12...and we missed one of the best parts of the trip...total disregard for the passengers. There were several other issues with time changes, no port talks, etc. that just show this ship is poorly managed. The overall ship condition, lower staff, dining staff, etc. were very good. Too bad their management isn't at the same level of service. I would NOT go on this ship until the captain has been replaced. On the plus side, the Cabin was clean, and up to date. No signs of wear and tear. The mattress was comfortable. Like most of the older NCL ships, IF YOU DON"T BRING a European converter/plug, you probably won't have enough outlets to charge your electronics. A simple multi converter from Amazon does the trick. The overall ship condition was also in good shape. Cannot tell it is an older ship. Though we missed the "bed animals" which NCL discontinued due to "climate change", over all room cabin service was great. Our steward was really low key and didn't bother us, but he knew when we were out of the room, and took care of things. Main dining was ok. Highly recommend the Garden Room vs. the other main dining room. Smaller, better service, BUT much less motion in rough seas which we had nearly every day. Food wise was ok. Nothing bad, but nothing great either. Next to the issues with the cruise, the biggest disappointment was the Buffet. Breakfast was ok, but lunch was poor and dinner not any better. Probably the worse buffet food that we have had on any cruise. "cardboard pizza", limited selections, and would run out of the main carving entree. Desserts though were usually excellent! Specialty dining was also not what it used to be. There was nothing worthwhile on the Italian menu. Le Bistro was ok, as was Cagneys. Used to be able to get lobster, but not any more. Steaks were ok. Had a 3 dinner package which was enough with the limited choices. Mixed bag on shore excursions and shore excursion staff. The staff did a pretty amazing job adjusting schedules, adding new tours etc. due to the screwed up port schedule. However, they had one short cruise port presentation on the first 4 ports, and though they said they would have another,they never did. We would have changed at least one tour had they had a presentation. As far as the tours went, the Island of Delos, a tour from Mykonos was by far the highlight of the trip. The ruins are amazing which warrants its rating as the top Unesco sight in Europe. Through in the 250 friendly cats as a bonus. Messina with Taormina and Mt Etna would be the second highlight,but dress for it...65 deg to start, 25 deg on Mt Etna. Kotor, Dubronik, Pompeii, and Florence would round out the rest. Not impressed at all with Santorini or Corfu. All in all, if NCL addresses the issues at the top, this would be a great cruise due to the number of stops you are supposed to get to, and the quality of those stops. It is not a relaxing cruise as many of the tours leave early in the am and can last 9 hours, but if you want to take a lot of stops off of your bucket list on one cruise, it is a great trip. Read Less
Sail Date November 2019
We normally travel independently but this cruise was the cheapest way to get to Israel, Turkey, Jordan, Egypt and Dubai in one trip. We were prepared for some last minute changes but luckily we made it to all of the scheduled ports. The ... Read More
We normally travel independently but this cruise was the cheapest way to get to Israel, Turkey, Jordan, Egypt and Dubai in one trip. We were prepared for some last minute changes but luckily we made it to all of the scheduled ports. The staff were great, always quick to provide help and say hello. My favourites were Rose Marie, the washy washy girl in the buffet, always smiling despite working 24/7. The Captain was also great, loved his sense of humour and looked forward to his announcements. We took private tours or shared taxis at the Ports, the shore excursions are overpriced and I'd only take one if I was worried about making it back to the ship in time. Most of the shows were decent, food was good, not up to the level that it was in the 80's but you certainly won't go hungry. The muesli at the breakfast buffet was fantastic, please send me the recipe.. Read Less
Sail Date November 2019
We were not impressed with this old tired ship. Furniture is not only dated but worn out. It has plumbing issues so bad that with three hours notice we were told that drilling and plumbing repairs would be happening from 11pm-5am!! Sorry ... Read More
We were not impressed with this old tired ship. Furniture is not only dated but worn out. It has plumbing issues so bad that with three hours notice we were told that drilling and plumbing repairs would be happening from 11pm-5am!! Sorry for any inconvenience! That’s about the attitude of the Ship throughout the trip. We had to be diverted from Venice because of flooding which was not Norwegians fault however where did they take us....to the nearest dump of a port no one had ever heard of...Ravenna Italy. There is absolutely nothing in Taveena so the ship arranged two shuttle buses to take approx 1200 passengers into town!!! We waited in the cold night over two hours trying to get on one of these shuttle buses then gave up. Food quality was so bad we finally took to eating at the buffet. That should tell you how great the restaurant’s are...the menu was almost the same junk every night with just a different way of preparing same. On five occasions we had to send the meal back to the kitchen as it came out almost cold. Out of thirteen shows only four could be considered entertaining the rest were fill ins with mediocre performances. Example was a chap from Germany who was basically a one man band. Hopeless. Cabins are very small and poor furniture in them. Our friends didn’t even have a chair for the little desk in the room. Shower had mold in the tiles. It was just awful. The only saving grace was our cabin steward who did his best to help us. Would we ever travel Norwegian again...not likely especially when they also make you pay for everything!! Water included. Drinks are the highest in the industry plus they add on a mandatory 20% gratuity charge. Average drink is around 13$ US!! And up. Read Less
Sail Date November 2019
Can you imagine- 14 day cruise with 12 port days and Norwegian in all their wisdom decides that instead of doing noisy repairs, and I mean noisy repairs- hammering on pipes, drilling, (we could hear worker putting tools in his bucket he ... Read More
Can you imagine- 14 day cruise with 12 port days and Norwegian in all their wisdom decides that instead of doing noisy repairs, and I mean noisy repairs- hammering on pipes, drilling, (we could hear worker putting tools in his bucket he was so close under our bathroom vent). Instead of doing these repairs during one of the 12 port days when the ship is empty, they decided that they would start at 8pm and work till the wee hours of the morning- for 3 nights- outrageous- who decides these things???? After complaining the first night they decided that a letter warning us of this disruption was sufficient- Ridiculous! Pulling into Kotor, Montenegro it is one of the most beautiful fjiords to sight see as you enter- 2 hours of bliss- NOT!!!- they decdided to shut the 270 degree window GALAXY lounge in order to facilitate some ridiculous tendering system for children- the average age on this cruise was 50+ yet they decided to treat us like 10 year olds. Who makes these decisions?? Cancelling an overnight in Venice- they took us to Ravenna and as the previous review states they providsed 2 buses to take off 2000 Px-- 2hr waits with a bus line that allows their drivers to just drive away for an hour union lunch break leaving us stranded for 2 hour waits- unbeleivable. My question is they new that Venice was flooded so why cruise all the way there to decide that they would waste a day driving all the way back south????? The food was not bad I must say, the decor is really tired considering it is from 20 years ago. Shogun restaraunt was a nice surprise - the entertainment was very amateur, their treatmment of smokers was atrocious- they have a smoking room that cigarettes are not allowed- they pinballed us up and down from the cold-80 km an hour wind and rain to a 20 seat venue on the Lido deck and policed it like little kids, yet never cleaned it- my wife cleaned the area many times, the first hour on the ship, a staff member was in the smokers faces giving trouble becuase we sat at tables with ashtrays that he says were out of his constantly changing borders. Welcome aboard! The smell of sewage was intermitent in the staterooms- the lies from customer service were rampant which is the most frustrating thing to deal with- just tell us the truth. I have never been on a cruise where so many bad decisions were made on the treatment of the passengers- it was only Norwegians pocketbook that mattered. The outrageous prices for water and $4.50 for a coffee were appalling Having to pay for minor port transfers that I have had for free on other cruiselines was insulting. $75.00 for Bingo with a prize of $165.00, Of course our cabin steward was excellent and without these hard workers there would not have been any redeeming qualities. The cabin was your standard inside cabin- older but really no complaints other than the noise and smell. Many Norwegian repeat cruisers were commenting that they would never cruise NCL again and after wirtnessing their greed and poor decisions on 2 cruises out of 3 is making us feel the same way. I just want to know who made these decisions???? Read Less
Sail Date November 2019
We chose this cruise as an experience of a lifetime. To see places such as Petra and the Suez Canal. We have traveled extensively over our life time. Our previous cruises were fantastic and we decided to try a different cruise line and ... Read More
We chose this cruise as an experience of a lifetime. To see places such as Petra and the Suez Canal. We have traveled extensively over our life time. Our previous cruises were fantastic and we decided to try a different cruise line and experience different countries by cruising. The first half of the cruise up until the end of the Suez Canal was as we expected. The shore excursions were very good. We visited Petra and Wadi Rum, which we expected to be our highlight of the trip. Although we enjoyed it I feel this could have been done better. For example everyone was not expecting it to be so cold. Everyone I spoke to had, as did I focused on the dress code for these countries and we were unaware of the temperatures we experienced especially at night. The service was generally very good however guest service’s staff were quit rude at times towards myself and a number of other guests. I understand it’s a very difficult job however customer service and staff training should prepare them for most situations. Dining option were good what let this down was the repetitive options offered and the service by some staff. Four dining experiences in the main dining restaurant were horrible with grumpy/angry staff who served us with an attitude fit for a roadhouse. The ship overall was very good the cabin also very good and the Cabin service was awesome Entertainment and activities were ok just needed more physical activities examples badminton, more dance classes. Photo packages so expensive that people we spoke to left with nothing as did we, which was very disappointing Read Less
Sail Date November 2019
We wanted to visit the Holy Land. Taking a cruise was our preferred way. From arriving at the Ship in Civitavecchia to departing in Athens, every thing went as well as possible. Our cabin exceeded our expectations, so spacious, ... Read More
We wanted to visit the Holy Land. Taking a cruise was our preferred way. From arriving at the Ship in Civitavecchia to departing in Athens, every thing went as well as possible. Our cabin exceeded our expectations, so spacious, plenty of storage space, large fully equipped bathroom, comfortable sitting area with a curtain to separate areas for TV watching and quiet reading space. The enrichment classes were spectacular, so informative and helpful. The land tour guides were superior in comparison to past tours. We felt safe, we were taken to locations and drenched in the local flavors that were unbelievable to us. Loved the size of the ship, and amount of passengers. Not one time we’re we left without a seat, a table or a comfortable place to wait. The crew were the friendliest, most helpful and professional crew we have ever had. We booked a future cruise already and look forward to another amazing experience! Read Less
Sail Date November 2019
This was a 20 night cruise Genoa/Miami commencing Nov 5., Cruising background. Celebrity x 6, HAL x 4, RCI x 3, Princess x 1, Carnival x 1. Countries cruised, Australia, New Zealand, New Guinea, Indonesia, USA, Canada, Caribbean, River ... Read More
This was a 20 night cruise Genoa/Miami commencing Nov 5., Cruising background. Celebrity x 6, HAL x 4, RCI x 3, Princess x 1, Carnival x 1. Countries cruised, Australia, New Zealand, New Guinea, Indonesia, USA, Canada, Caribbean, River cruises; Europe, USA, China, Australia. This was my first cruise as a solo cruiser due to being widowed in 2018 so it was a new experience for me. This cruise was chosen due to its itinerary and reasonable cost, including single supplement. This was a fly/cruise package from Australia which included 2 nights pre cruise in Milan and 2 nights post cruise South Beach Miami. We (me and my fellow Aussies) arrived Genoa mid afternoon after travelling by bus from Milan. Check went reasonably well even with a little confusion over where our passports were passed around but it got sorted soon enough. Immediately on entering Divina I was accosted (politely) by the usual up sellers. My package included the basic drink package and the sales person explained to me why I should upgrade. The basic drink package covered drinks (including, soda, water and coffee) to the value of 6 Euro. On looking at the drinks list there was very limited selection under that amount so I went for a 10 Euro/day upgrade. I'm not a big drinker but I do like a bit more variety 2 reds and 2 whites and 2 beers. The upgrade covered a large wine selection, quite a variety of beers and cocktails etc up to 10 Euros. Initial impressions of Divina were very good, lots of bling but too many mirrors which confused many. Swarovski(?) staicases, A bit OTT..Due to Divina's size it took me a little while to get orientated. First big disappointment was my cabin, more on that below. Next huge disappointment was the Main Dining Room experience. My group had early sitting at a table for 6 with 7 chairs. Our table was squeezed into an alcove in one corner of the dining room. In fact, all table in the dining room seemed to have been squeezed in. There was very little room for waiters to move around when serving or pouring drinks which made their job harder than it needed to be. The room ventilation (it was hard to tell if the aircon was on) was poor and it was very stuffy in our little alcove. A couple dining with us managed to score a move to another not so hot spot. The remainder, myself and two other Aussie blokes, could not get a move. The menu selections looked good on paper but what appeared in front of us was very mediocre. The chefs (?) must be on a tight budget as ingredients were minimal and not of great quality and never served hot. I'm guessing courses were plated well in advance of serving. On one occasion my appetiser of crumbed squid rings, served on a paper napkin on a plate, arrived cold. The cooking oil had been absorbed by the napkin and looked disgusting. I called the head waiter and showed him. He took it away and a few minutes later returned with a serving that was nice and hot, straight from the fryer. This was the only time I got a dish that was hot. Vegetables, was usually boiled to death broccoli or very sorry looking asparagus. Occasionally there some (few) green beans or peas. A few times I ordered some Italian dishes but these were just as disappointing as the rest mostly lacking in any intensity of flavour. If it wasn't for the good company of my dining mates, (one of whom was a retired chef and he was scathing of the food dished up) I would have dined in the buffet. The wait staff were stretched, there weren't enough of them for the number of diners. Serving times, from ordering to serving, were erratic but usually overlong and orders were mixed up. Poor Sweetie, that was our waitress's name. She was a sweetie but under too much pressure - she did her best. One sore point is water. Unless you have a drink package, expect to pay for water when dining. How cheap is MSC? Lunches and breakfast I usually alternated between the MDR and buffet. The MDR because I could sit and chat with other cruisers, and the buffet for its reasonable variety. Never had any problems finding somewhere to sit. There are many bars spread about the ship and the ones I tried had good service, and compared to most other cruises I've been on, reasonable coffee. Entertainment was so-so. No shows as such, more like small concerts usually of a classical nature, violinist, pianist, soprano and tenor. Some dancing. It appears this is the European style of entertainment. Towards the end of the cruise there was great excitement about a Queen tribute. Along with many others, we three made the effort to get a to the theatre on time to ensure we got a good seat, we did.It turned out to be the worst tribute show I have ever experienced. It was excruciating to watch. Canned music for a start (there is no ship band or orchestra). A lead singer who was not a patch on Freddie Mercury. It was hard to recognise some of the Queen hits as they were sung in an "operatic" style which did not work at all. Another song was accompanied by acrobats on ribbons from the ceiling. I don't get that at all. I eventually walked out in disgust. My two mates stayed till the end but said it didn't get any better. Evening entertainment usually lasted about 30 minutes including the six language intro by the cruise director. "That's all folks". Time for a rant. There is smoking in the casino at all times. Not only that, there was an atrium above the casino and smoke wafted up to a bar on the next deck which had a very good guitar playing and singing couple. It was a very popular bar and I would have liked to have spent time there but the smoke was too much for me. There was not much activity during sea days for me. There junior school level craft classes. There was trivia but not as regular as I would like and every question was asked in six languages. I read a few books from the very small library on the 6 sea days across the Atlantic.Dancing classes were popular. I could go on but I've said enough. I wont be cruising MSC again any time soon. Having said that, they do offer affordable cruising but you only get what you pay for, as the saying goes. As for immigration entering US at Puerto Rico, you can read about that in other reviews. It was a shambles. Read Less
Sail Date November 2019
Ship’s guests were limited to less than 1000.+++ less crowded! Cabins have ocean view. Foods were excellent and never an extra charge. Service is top notch. Ports and shore excursions are all included. Our next trip are ... Read More
Ship’s guests were limited to less than 1000.+++ less crowded! Cabins have ocean view. Foods were excellent and never an extra charge. Service is top notch. Ports and shore excursions are all included. Our next trip are already planned with Viking. There was a slight delay on the embarkation due to the guests disembarking at that point and time. We can’t say enough of the great service we have had from the ship’s crew. Our kudos to the house keeping staff for the great work they did as well as the waiters and waitresses for the excellent service most especially for the food service staff. Shore tours are well planned and included. There’s also other tours that you can do if you decide not to go on the ones that are included. Tour guides should be more knowledgeable about historical events or facts concerning the sites that are visited. Extra tidbits are welcome. Read Less
Sail Date November 2019
We chose this cruise for the amazing itinerary that included Israel with Italy and Greece. We had taken a river cruise with Viking and wanted to try an ocean cruise with them. The ship was beautiful! Very clean. So many spaces to sit, ... Read More
We chose this cruise for the amazing itinerary that included Israel with Italy and Greece. We had taken a river cruise with Viking and wanted to try an ocean cruise with them. The ship was beautiful! Very clean. So many spaces to sit, relax and take in the views. My mom really enjoyed working the jigsaw puzzle with fellow passengers and I enjoyed the infinity pool. The cabin was very comfortable. The weather was so good that we were able to use the veranda quite a bit. Loved the heated floor in the bathroom. The food, especially Manfredi’s and The Restaurant, was excellent. It was slightly better on the river cruise but they don’t have to cook for as many people. It was still better than other cruises I’ve taken. The staff is second to none. Tedde, our cabin steward took wonderful care of us. Everyone was pleasant and attentive. The entertainment was fun, I especially enjoyed the magician and the dancing lesson. What I didn’t realize was that there were going to be such incredible history lectures about the places we were visiting. The lecturers were interesting and it added something very special to the experience and greatly increased my understanding of what I would see. I had a massage which was excellent. The shore excursions were very organized and the guides were knowledgeable and experienced. I learned a lot and overall, enjoyed them immensely. Some of the days were long and there was so much to see that you couldn’t spend as much time as you might like in each spot. Also, if shopping is important to you, there is very little time allotted for it in the tours. You may want to take a shorter tour or make your own arrangements to accommodate shopping. We also did a post tour in Athens that was definitely a continuation of a wonderful experience. Overall, an incredibly beautiful, enjoyable, and extremely well planned and executed cruise. Read Less
Sail Date November 2019
We sailed on this ship on 3 previous occasions and loved it. We liked the itinerary and price. Unfortunately, things have changed and the crew is incompetent. They kept our American passport when we got on. Made it difficult to get it ... Read More
We sailed on this ship on 3 previous occasions and loved it. We liked the itinerary and price. Unfortunately, things have changed and the crew is incompetent. They kept our American passport when we got on. Made it difficult to get it back. Food is now terrible. Little info about ports. Entertainment is repetitive. No television service other than free movies of their choice. Very poor Wifi and no communication with cell phones on the divina. Our last port, San Juan Puerto Rico, they tell us that everyone must get off the ship for the immigration procedure and you cannot get back on until 4:00 pm. We are supposed to get off ship at 10 am but still not off at 12 noon. During this process, they are having a crew drill and making announcements constantly. Also, we asked for a box of tissues and were told that we don’t get them in the Fantasia experience and they just changed that policy during this cruise!!!!!Terrible procedure. Also, minimal concern for hand washing.After this trip, we will not be back on the Divina and most likely will not choose MSC! Read Less
Sail Date November 2019
Having previously cruised with Viking I knew what to expect and was not disappointed! I heard no negative comments from other guests only praise at the quality and value of a Viking Cruise! Let there be no doubt Viking is at the top of my ... Read More
Having previously cruised with Viking I knew what to expect and was not disappointed! I heard no negative comments from other guests only praise at the quality and value of a Viking Cruise! Let there be no doubt Viking is at the top of my cruise list! The Viking Sky is not the newest ship in the fleet but very well maintained -kudos to the Captain and crew! The dining was excellent with a good variety to choose from. Compared to some other companies, Viking is a standard to meet! I especially enjoyed and appreciated the assistance from arrival to departure, someone was always there to make you feel special; luggage was whisked away and properly deposited, rooms were ready, great tours were available with outstanding guides! All in all Viking can be proud! If I had to note an area that I wished to improve it would be the dinner wine list, it is purely a matter of taste but my wife and I prefer a lieblish or sweet wine, and only dry or half-dry was available without charge. I recognize most people prefer a dry wine so it’s no big issue! Read Less
Sail Date November 2019
The ship is just the right size. Not too big....we still felt like we had plenty of room and not overcrowded. We were also able to have some of the same staff and get to know them a bit. We were lucky enough to get upgraded to a Jr. ... Read More
The ship is just the right size. Not too big....we still felt like we had plenty of room and not overcrowded. We were also able to have some of the same staff and get to know them a bit. We were lucky enough to get upgraded to a Jr. Penthouse Suite, even though it was a handicapped room. We were on a long cruise - Cities of Antiquities, so we needed to do laundry. Not a problem. There is a self serve mini launderette on each floor with guest rooms. Took a little studying to figure out the directions, but soon figured it out. The detergent is included so you won’t have to bring any. We have cruised many times and can honestly say that the dining options and availability was great!!! Room service is available 24/7. We only used it for breakfast one day, but it was delivered promptly at the time we requested. We ate most of our lunches at the Pool Side grill. Nice salads and hamburgers/hot dogs, etc. The World Cafe also had several “themed” night options. They also have The Restaurant for a little bit finer dining. The Chefs Table and Manifreddis are their specialty restaurants. No extra charge, but you do need to make a reservation. We are not big on entertainment, but we heard it was good. Viking knows how to do service!!!! From Housekeeping, Spa treatments, Guest Services, Port representatives, and their marvelous Wait Staff!!! No complaints here! I would definitely sail on one of Viking Ocean cruises again. Read Less
Sail Date November 2019
My favorite example of the superiority of the Viking ocean experience is the buffet, called World Cafe. On other cruises I hated going to the buffet. No matter the line, I found the buffets chaotic and aggravating: noisy, confusing, and ... Read More
My favorite example of the superiority of the Viking ocean experience is the buffet, called World Cafe. On other cruises I hated going to the buffet. No matter the line, I found the buffets chaotic and aggravating: noisy, confusing, and with second rate food. Not on Viking Sky. The World Cafe was a pleasure: pleasant, simply organized, and with food as good as the main restaurant! In general the experience on Viking Sky followed similar lines: pleasant, easy, and with excellent service. While Sky is a much smaller ship than others that I've been on, it still had smaller crowds and shorter lines, which really reduced the stress. It also helped that the staff were very accommodating, always going out of their way to make sure we were well taken care of. Even when we asked for an after-the-last-minute change in our tours, they made it happen. One "weakness" might be entertainment. It was heavy on history lectures (which I personally appreciated) but light on the song-and-dance variety. And there were no dazzling big shows. Viking Ocean far exceeded our expectations and we'll be looking for opportunities to travel with them again. Read Less
Sail Date November 2019
We have been cruising with MSC for the last 3 years. This was the 11th cruise with MSC and the 7th on the Divina.This review compares the Transatlantic cruise from the Divina during November 2019 against the previous cruises we did with ... Read More
We have been cruising with MSC for the last 3 years. This was the 11th cruise with MSC and the 7th on the Divina.This review compares the Transatlantic cruise from the Divina during November 2019 against the previous cruises we did with MSC out of Miami on the Divina, Seaside and Armonia.Comments are the differences between this cruise and all other MSC cruises we took. We didn't compare MSC with other cruise lines we have been on 20+ cruises on three other cruise lines). We flew into Rome and took the transfer from the Airport to the cruise port. Finding a meeting point at the airport was problematic. Other cruise lines picked up passenger at baggage claim. After some asking around we found a MSC sign and were hooked up with the driver and the transfer van. Arrived at the port around 9.30 and had to wait until 11.00 Am before embarkation. No computers were available (broke down.....) so only the embarkation ticket and passport let us on the ship. The cruise card was in the cabin. Since our passports we not scanned in, MSC kept our passports. We demanded and got them back the following day. This was not done in other ports as we found out later. The cabin was roomy and clean as was the ship. Had some broken lights replaced in the cabin at our request. Since we are Diamond members (MSC just changed the name from Black Members to Diamond Voyager Members) all the goodies coming with that level were present. Since we where in an Aurea level cabin we had tissues in our bathroom. Fantastica and Bella had no tissues. No tissues were on sale in the shops either. Cost cutting in the cruise industry continues! Ship and cabin throughout the cruise were kept clean to the standards we are use to from MSC. The dining menu has not changed in 3 years. Since this was a crossing some local cuisine was added (Spanish, Portuguese and Caribbean). One problem though, the food was always cold dining room or buffet was no different. Only a few time I had some hot French Fries because I was watching them refilling the bin.This was not a unique experience. Our fellow passengers experienced the same cold food. The steakhouse was a bit better and had good food. The entertainment on the ship was the same as it has been the last three years supplemented with some opera and a few one man shows which were hard to watch since everything was translated in 6 different languages. The stage has not changed since the ship was built and is not current anymore. The 25 year old MSC Armonia is more modern in that regard than the Divina. This ship right now is set up for one time cruisers! May one timers said this will be the first and last MSC cruise. MSC has not figured out what the American market wants. Hope they figure out fast before their large investments into the cruise fleet will not generate any income! Than the activities: There at least 3 dance classes a day, throughout the whole 20 day cruise. The craft projects were the level of kindergarten. Also Calligraphy was taught everyday. What was missing of the activities list was the three times a day Trivia and other activities we have gotten use to on the Divina. The majority of the daily agenda was dance classes and sales in the shops! When Trivia was held a large group participated . The cruise staff was friendly when approached but behaved anemic in presentations and involvement. Only the Dance instructors were busy. This made the cruise very boring (if you are not into Dance and listening to the same three musicians in the bars!). Since we are frequent MSC cruisers we are use to the multiple languages. However the announcements were very long and in all different languages , which made it very annoying. Also very lengthy sales announcement were done in at least 6 languages! The excursions sponsored by MSC were OK. Also here, the multiple languages made it more difficult to follow the tour guide. On previous MSC cruises, leaving out of Miami, only English was the language use. At this time of the year there are very few kids on board and they didn't cause any issues. Since no children in our party so can't judge the children's program but it appeared to have the same problem (didn't see any children groups with MSC staff as on other MSC cruises): lack of activities.. The cherry on the ice cream came in Porto Rico. Since the cruise had a large amount of none Americans the process of going through customs took over 10 hours. MSC had notified us in advantage of the slow process.We had to wait more than an hour in the staircase after we were told to leave the theater. For many elderly and handicapped certainly a problem. We were not able to get back on board until 6 PM. (the night before it was stated that by 4 PM people could go back onto the ship). During this waiting time in the hall no information was provided by MSC concerning the status of the debarkation. Guests were still leaving the ship to go through customs as late as 5.30 PM. In the mean time the crowd got to be very unruly and a mob scene developed. And when finally embarkation started there was a rush onto the entrance (as per good European tradition) with no control of the crowd!. MSC expected the issues and didn't plan for the comfort and safety of the passengers which were waiting to get on board. A few days before the cruise I received an email from Cruise Critic stating a mix and mingle party will be organized on the cruise. Two days before the end I checked with the service desk which had no answer and promised to get back to me. Surprise, surprise, never heard from them and no Cruise Critic party was held.My experience with MSC has mainly been positive (except when unannounced a group of 2500 Vegan passengers took over ship making others second class citizens. MSC has compensated us for the inconvenience of that cruise). This was the first time I took an MSC cruise based out of Europe. Never again. Hopefully they adapted there cruise staff and programs since the Divina now leave from Miami for the next 5 month. Although cruising with MSC is good value for your money, maybe not this time! Read Less
Sail Date November 2019
We choose this cruise because of the itinerary and Viking because of their excellent reputation. The Viking cruise is a smaller ship with approx 930 passengers. The atmosphere catering to adults with a relaxed vibe was appealing. The ... Read More
We choose this cruise because of the itinerary and Viking because of their excellent reputation. The Viking cruise is a smaller ship with approx 930 passengers. The atmosphere catering to adults with a relaxed vibe was appealing. The cabins are very nice...love the heated bathroom floor. The food was excellent. The crew attentive and friendly. We enjoyed the special luncheons on the fan tail during sea days. The specialty restaurants were amazing but we certainly enjoyed the restaurant and the cafe dining as well. Rooms are cleaned daily. The bathroom towels and amenities were refreshed as needed. The excursions were varied and we found them to be well done. Guides were knowledgeable and professional in their presentations. The groups were small enough to be able to interact with the guide and others. Some ports we did not join an excursion. The cruise activity reception had maps and other information making adventuring on your own easy. This was our second cruise...first one with Viking. We enjoyed ourselves so much we recently booked another Viking ocean cruise for May. Read Less
Sail Date November 2019
We took this cruise believing the marketing hype from Oceania that they were a Premium cruise line. I can assure you it is definitely NOT! Of the 8 cruises we have done other lines like RCL, Celebrity, Princess etc this was the worst ... Read More
We took this cruise believing the marketing hype from Oceania that they were a Premium cruise line. I can assure you it is definitely NOT! Of the 8 cruises we have done other lines like RCL, Celebrity, Princess etc this was the worst cruise of them all. It was more like a 7 night stay in a funeral parlour. The cruise director was useless, there was no shipboard activities, no sail-away parties, no themed events, The "entertainment' was sub standard & the ship was totally devoid of any sense of fun or adventure whatsoever. The Captain only spoke once in the entire voyage to inform us that the visit to Monaco was cancelled due to high winds. The entire crew & service staff appeared to be bored, they hardly ever smiled & many of them were just not skilled in the jobs they were doing. Oceania claim they have Premium restaurants & Superior food service. That is another false claim. Whilst the specialty restaurants had good food, they were no better than any of the specialty restaurants on other cruise lines. The main Dining room food was frankly not as good as most other lines with minimal options & quite bland choices. The 'Afternoon tea' was served during a very short 1 hour time window & the tea was always only lukewarm. The shore excursions were pathetic & way too expensive. The general cleanliness & maintenance on the ship was very poor with dirt & food stains, areas needing a coat of paint etc. Don't waste your money on an Oceania cruise, it was obvious that their product was nothing like what they promise to deliver. Read Less
Sail Date November 2019
Room is fine 11061 is a bit noisy but great size butler &maid Dining & tour arrangement a 3rd rate low price Cruise line disaster. Tour changed with no notification (some attendees, not all received notification 2 days in ... Read More
Room is fine 11061 is a bit noisy but great size butler &maid Dining & tour arrangement a 3rd rate low price Cruise line disaster. Tour changed with no notification (some attendees, not all received notification 2 days in advance. WE DID NOT) from am to pm thereby not allowing time to dress for cocktail party & attend dinner reservation at speciality restaurant. The restaurant refused to change reservation 2 @ any time ! Reservations made online weeks ago for a very special birthday. Birthday when attempting to confirmed with Butler upon boarding I was informed my reservation was for the ninth not the tenth but he assured m we no problem as long as we were flexible with time. Tried to confirm planned birthday celebration at Jacques 2 day in advance informed I was on waitingist THANK YOU VERY MUCH Not even Carnival abuses multu repeat crusiersj. Oh wonderful !!just learned Port of Monte Carlo will be cancelled Read Less
Sail Date November 2019
Superb Customer Service / Care by the crew and staff. Excellent time keeping on destinations albeit the weather issues for Monte Carlo. Food and Dinning is an experience to behold. State Rooms were spacious and clean. State Room attendants ... Read More
Superb Customer Service / Care by the crew and staff. Excellent time keeping on destinations albeit the weather issues for Monte Carlo. Food and Dinning is an experience to behold. State Rooms were spacious and clean. State Room attendants were sharp in maintaining room cleanliness and comfy. Excellent nightly shows and programs to keep us occupied. Daily updates through door notes and announcements were clear and precise. Gym ,Sauna and Steam Room were well equipment , well maintained and convenient for use.Daily Breakfast is a much awaited session with a superb array of dishes palatable to various nationalities need. Daily Lunch buffet spread is not only lavish is also delightfully a look forward to episode. Dinner ,hmmm what to say ,the fine dining is a time of pamper with a varied cuisine. Coffee and Teatime is quintessentially memorable time , decor of lounging area makes it all the more lovely. Thank you Oceania Cruise, it was a lifetime memorable trip. Thank you thank you thank you. Read Less
Sail Date November 2019
We sailed on the third cruise of Sky Princess, 7 days in the Med. This was our 19th Princess Cruise so we do have a basis of comparison. I echo the sentiment of a previous reviewer about the inadequate elevators. The forward bank of ... Read More
We sailed on the third cruise of Sky Princess, 7 days in the Med. This was our 19th Princess Cruise so we do have a basis of comparison. I echo the sentiment of a previous reviewer about the inadequate elevators. The forward bank of elevators, outside of the Princess Theater, had only three of the four elevators in operation for the entire cruise. This is one of the busiest locations on the ship. The operating elevators through out the ship were extremely slow. Or was it too few elevators for the number of passengers? The earlier reviewer didn't mention the Nora virus. The second cruise was plagued by the Nora virus, passengers and crew members. Between the second cruise and third cruise boarding there was additional sanitation of the ship, which delayed boarding, room availability and embarkation. During our cruise the Captain reported several times a day about the enhanced sanitation required. Between 9 - 14 passengers "reported" being ill during our 7 day cruise. As a result, enhanced sanitary procedures took place everywhere. This was most notable at the buffet where everything was served. Passengers were not allowed to touch serving utensils, dishes, glasses, etc. This was an additional burden on the crew as well as passengers. This was our first experience with the "Medallion" and it worked most of the time. Several crew members complained about them. There was a learning curve to their usage. Food was very good and there were a number of new, for fee, dining locations. Sabatini's menu had changed, no steak and several other item changes.. Ship shops were definitely up scaled, more expensive and we had just been on the Sapphire Princess the week prior. We watched rehearsal for a new "production" show but the Sky Princess offered only one "production" show for the trip...Rock Opera. The show received a standing ovation but others complained later about how loud it was. Read Less
Sail Date November 2019
The ship is new. We got a Norovirus alert the day before we got on. Yes hard to believe a new ship with Norovirus. The crew was diligent and worked hard so that by the time we completed the 14 day cruise everything was back to normal. ... Read More
The ship is new. We got a Norovirus alert the day before we got on. Yes hard to believe a new ship with Norovirus. The crew was diligent and worked hard so that by the time we completed the 14 day cruise everything was back to normal. Nonetheless it still prevented us from doing the galley tour as part of the Chef's Table. The staterooms are nicely appointed but with light colored carpet in the hallways the carpet is already starting to show stains. More importantly the elevators are in a word "screwed-up". They seem to trying different "solutions" for the elevators but for some reason the "solution" is evading them. Doesn't seem like rocket science. The staff is sketchy. Our steward Leonardo was excellent. The service staff in the common areas and dining rooms however lack experience and often are not attentive- it was hard to get a drink. Likewise the food is uninspired. Lastly, this is a new Medallion Class ship. What a pain. The process to get online requires tech expertise most cruisers lack. Likewise the app interface is not intuitive and awkward to navigate. Moreover the app promises access that it fails to deliver eg. the ability to order a drink online! Read Less
Sail Date November 2019

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