We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our ... Read More
We recently sailed on Silver Muse from Rome to Venice, for 12 nights. This was our first “real” Silversea cruise (we had previously been on an expedition cruise with them to the Galapagos and loved it). Overall, we enjoyed our experience but there were high points and low points.
Let me start with the high points. The ship itself is beautiful. We had a Superior Verandah Suite on the ninth deck, and found it to be extremely spacious and well appointed. Our butler, Anand, and our Suite Attendant, Juvei, both went above and beyond to make our journey an extremely pleasant one! They anticipated our needs before we did, and quickly got used to our preferences in terms of how to make the bed, etc.
The only issue with our room was that the walls seemed to be paper-thin. We could hear our neighbors’ conversations as if they were sitting right beside us. We could also hear their TV, as if we were watching it. I’ve been on other, older ships (e.g. Wind Star) where the rooms were perfectly silent. I guess this must an engineering flaw.
Likewise, the public areas of the ship were beautifully decorated and exceeded our expectations. We enjoyed the Panorama Lounge as well as Dolce Vita the most.
We enjoyed our dinners as well and dined at all restaurants. I was clever enough to have made reservations only many months in advance, as many of the smaller restaurants were booked weeks before our departure. Many people were not very pleased with this dining arrangement, but it suited us just fine.
Our favorites included Kaiseki, Atlantide, Silver Note, The Grill and Indochine. We also enjoyed pizza at Spaccanapoli, even as a late afternoon snack.
Our least favorite was La Terrazza; while the food was delicious (particularly at dinner), the service fell short. Our water was seldom refilled and we had to ask for more water nearly every time we dined there (breakfast, lunch and dinner). In addition, while the pasta served during dinner was superb, I received cold and overcooked pasta during the lunch buffet (from a hot cooking station). For an Italian cruise line, this should be embarrassing.
Likewise, La Dame felt short of our expectations. Again, the food was delicious, but in regards to service, it was excellent at first, but when the restaurant grew crowded, we felt ignored. Our wine was not refilled and we had to ask for more. This is not something I would expect from a Relais & Châteaux restaurant, especially one that requires a supplementary surcharge. Giulia, our server at La Dame, however, was a gem; she was excellent and we cannot praise her enough!
As for other meals, our first few days we ate breakfast at La Terrazza, which was disappointing in terms of service (as I mentioned above). The food was adequate. We also enjoyed breakfast on our verandah, always delivered exactly on time (as we requested) by our amazing butler. Where we were most disappointed (common to both La Terrazza and in-suite dining) was cooking of eggs. We like soft-boiled eggs, and each and every time we ordered them, they were either overcooked or undercooked. By the standards of Silversea, this small but important detail was very disappointing. Cooking an egg isn’t rocket science! We later discovered breakfast at Atlantide, and I think this turned out to be our favorite.
For lunch, we enjoyed Kaiseki the most - the sushi and sashimi prepared by Chef Laurence rivaled that, which we once enjoyed in Japan! We had lunch one time at Atlantide and it was also delicious; we wish we had discovered it sooner. La Terrazza, again, was disappointing.
The crew of Silver Muse was for the most part amazing! Almost all crew members were always enthusiastic and did their best to accommodate us. We have become close will many of them. We would especially like to mention Radek, Monica, Nicholas, Joyce, Faye, Fe, Sheiba, Moses, Stallon, Jameer, Giulia (who I already mentioned), San, Jinji, Putu (both of them), Ketut, Gaudi, Rakesh, Sybila, Diana and Mohamed. There are a couple more whose names we could not recall, but as a whole, we were very, very impressed by the crew!
We thoroughly enjoyed all the performances by the six members of the Voices of Silversea. Each show was professionally prepared and appropriately timed. We could not be happier with the entertainment they provided. The same goes for DJ Bart, who provided great music during the day, afternoon and evening. Perhaps there was a tad too much Latin music, if I’m being really picky.
As for areas of improvement: the pool deck was a nice place to relax after a tiring shore excursion (or after a day of sleeping in!). However, by the early afternoon there were not enough crew members and we had to walk over to the bar to order drinks. For us, this was not a huge inconvenience, but again, Silversea promises upmost luxury, and fell short in this regard. Also, there were no umbrellas on the deck (as on Wind Star) to provide shade, but I suspect this is due to some rule or regulations for a ship of this size.
Our first cruise with Silversea was an expedition trip to the Galapagos. I have to say, we both preferred that style of cruising. While we like to dress up, I felt that having to wear a jacket almost every night for dinner to be excessive. When on vacation, I like to feel relaxed and not “stuffy.” I understand that this is a personal preference of ours, and in no way impacted our overall rating of this cruise. In fact, while onboard, we booked an expedition cruise on Silver Cloud to Antarctica!
Finally, I would like to commend the captain, staff and crew for the occurrence during a strong storm. We were dining at Silver Note when we felt the ship tip too much. Apparently, the winds were extremely strong and were pushing the ship sideways. We remained calm but were slightly fearful. The captain handled the incident perfectly, quickly changing course into the wind. It’s such a shame that there was so much damage (broken wine bottles, glasses, even an entire wine fridge!), but at least everyone was safe. Additionally, we commend Radek for his calm handling of this scary situation! We’ve never experienced anything like it, and hope that we never do again!
We were quite disappointed during disembarkation. While we waited to leave the ship, there was nothing available: no water, coffee, tea, anything. On our prior cruises (Silver Galapagos and Wind Star), there was always plenty of bottled water available and coffee and tea stations were set up for guests to help themselves. Aboard Silver Muse – nothing. One of the crew members who we befriended ran to her cabin to bring us two bottles of water! The disembarkation procedure could for sure be improved.
Overall, we very much enjoyed this cruise, especially the ship itself and its crew. Sure, there are a few imperfections to work out, but we will definitely be sailing with Silversea again! We would for sure sail aboard Silver Muse, but have found expedition trips to best suit our interests. Read Less