13 Royal Caribbean Harmony of the Seas Cruise Reviews for Family Cruises to Europe - Western Mediterranean from Rome (Civitavecchia)

This was a family trip which was planned in Sept 2015. The biggest ship in the world was not a disappointment. While being very large, it was easy to more around and for the most part not crowded. There was lots to do on the ship but ... Read More
This was a family trip which was planned in Sept 2015. The biggest ship in the world was not a disappointment. While being very large, it was easy to more around and for the most part not crowded. There was lots to do on the ship but not much time to do things. With only 1 day at sea, we missed a lot of the activities. Shore excursions were good but the travel time back and forth to the ship was long. The food was very good. We ate at different places throughout the cruise. American Icon was breakfast every morning. Good a la carte breakfast. Lunch was usually in port. For dinner besides the general dining room we also did two other places, both were excellent. The only place I did not like was the Windjammer. Too many people. The food was good but there was not place to sit. We had an inside cabin. For as much time as we spent in the room it was perfect for me. I roomed with my sister, so we could have used a little more closet room. Read Less
Sail Date October 2016
An absolutely wonderful way to tour the western med with kids! The rooms were lovely, the activities were plentiful, the excursions were educational and family friendly. We went on a completely full sailing, and never found ourselves ... Read More
An absolutely wonderful way to tour the western med with kids! The rooms were lovely, the activities were plentiful, the excursions were educational and family friendly. We went on a completely full sailing, and never found ourselves waiting in line for anything that we wanted or needed. Used the Flowrider, zip line and water slides - all with little or no wait. Plenty of space to swim in the pools. Ultimate Abyss was very fun and kept us coming back for more! Bionic Bar was fun and cute. Japanese restaurant was absolutely delicious and very memorable. Same for Wonderland. We were on deck 8, near Central Park. It was a beautiful spot. We had breakfast every morning at the Central Park cafe and it was never crowded. Wifi was outstanding! Our tough-to-please teen never complained about the speed! And we streamed Netflix with no lag or buffering. We will be sailing this ship again soon! Read Less
Sail Date September 2016
The chose this particular cruise because of the quality of the ship and the itinerary. We were not disappointed with that. I cruised on Oasis two years and thought I knew exactly what to expect from the ship. However, Harmony is even ... Read More
The chose this particular cruise because of the quality of the ship and the itinerary. We were not disappointed with that. I cruised on Oasis two years and thought I knew exactly what to expect from the ship. However, Harmony is even better than Oasis, especially for teens. The water slides and Abyss were big hits with my children. Other than the ship itself, everything was worse as compared to my experience on Oasis. The service is not nearly as good. Staff did not go out of their way to make sure customers are happy. My cabin steward was not friendly. The service at bars was also pretty bad. The entertainment was also pretty mediocre. The only show that I was really impressed with was Fine Line -- aqua show. The rest were nothing to speak of. The biggest disappointed was the wine package. Royal Caribbean used to offer customers to buy bottles of wine. Now you get wine by glass and for nearly $40 per day the quality of the wine is atrocious. It is such rip off. Please avoid buying wine and beer package. I did not buy shore excursions form the ship. I booked private tours which ended up being more cost effective and customized for me and my travel companions. Read Less
Sail Date August 2016
This was our 4th cruise with Royal Caribbean .We cruised twice on 'Navigator' and once on 'Jewel'. We flew to Rome and then embarkation and disembarkation were very smooth. We were 5 persons in cabins 6300 and ... Read More
This was our 4th cruise with Royal Caribbean .We cruised twice on 'Navigator' and once on 'Jewel'. We flew to Rome and then embarkation and disembarkation were very smooth. We were 5 persons in cabins 6300 and 6314. The service and cleanliness in our cabins were excellent thanks to our friendly cabin steward. The only disappointment was that my husband and I had noisy neighbours with children running, jumping and shouting till late at night. The evening shows were fantastic. We saw 'Grease', 'Colombus', the 'Ice Show' and the 'Water Show'. Our granddaughter had a wonderful time in the pool and on the Carousel. 'My time dining' was not that efficient. Sometimes there was an air of confusion. Waiters and staff were kept extremely busy with so many people arriving at different times. We prefer the old system with two sitting at a set time. Our waitress Maria and her assistant Karol were very friendly but we only sat at the same table three times, then we were given a different table and staff for the rest of the cruise. We were disappointed with the high cost of the ship's photos. We bought the package, that is, all the photos were given to us on a pen-drive. We decided to have 10 of them printed against payment at $5 each. Usually we were given a ship's album for free to protect the photos. This time our photos were handed to us in a plastic bag. If we wanted the album we had to pay for it. To think that previously all photos were printed and many of them were not bought, money has been saved!! On our next cruise we won't buy any photos, we'll buy a new camera instead! We did our own shore excursions. We took a taxi from La Spezia to Pisa, a taxi to Marseille city centre and a taxi to La Sagrada Familia and then to the centre in Barcellona. All were efficient and at a reasonable price. In Palma de Mallorca we used the cruise shuttle. Overall the cruise was fantastic and we're glad we spent 7 wonderful days on the fantastic 'Harmony of the Seas'. Looking forward for another cruise with Royal Caribbean in the near future Read Less
Sail Date August 2016
We have embarked the ship at civitavecchia, the embarkation was very fast in less than 15 minutes we were already in the ship. The ship is beautiful, there are us so much things to do and see. We have enjoied every minute in the ship. ... Read More
We have embarked the ship at civitavecchia, the embarkation was very fast in less than 15 minutes we were already in the ship. The ship is beautiful, there are us so much things to do and see. We have enjoied every minute in the ship. We have ate at the Main dining room and the windjammer and food was excellent. The shows were the best part of our cruise, we suggest everybody to book all the shows in advance , and come early to get good seat before the show. we loved all the shows but especially we loved the Columbus show and the Fine line (aqua theatre show) . At Barcelona we went to the Aquarium, our children love it. At La spezia we traveled to Cinque terra, It was wonderful trip. at all other ports we have stayed at the ship, and enjoied the pools and all ship's activities. Till now we have sailed on the Liberty an the Allure , this was our best cruise ! Read Less
Sail Date August 2016
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 ... Read More
Wanted a fun ship for the kids. My husband and I have cruised 10 times on various lines: Princess (most), other RC, Oceania, Disney, and Carnival. We have always experienced exceptional service on cruises... until this one. With 6500 passengers, they were about 800 crew short of meeting expectations (passenger to crew ratio was 3.8). Slides and rock climbing wall and others closed during parts of the day... I sat at the pool on the "at sea" day for 6 hours and not one single person came to see if I needed a drink etc... you can't find food at all hours -- they close food venues and the windjammer buffet was so poorly staffed that tables were very slow to buss (I bussed my own twice just to get a seat)... they nickel-and-dimed us to the point of ridiculousness (on the Boardwalk, it costs $2.50 PLUS 18% GRATUITY for a small box of popcorn) and they add on 18% to everything, even a bottle of water. We paid for the soda package but the soda machines were always broken so you had to roam all over the ship to find any! The lack of staff is obviously felt by the staff as well -- I never before saw so many glum faces. We chatted with them and they feel overworked, underappreciated, and have missed the personal feel you get with a smaller ship. We really felt sorry for them as there just were not enough staff. And then, unless you buy an excursion, good luck getting any help as soon as you set foot off the ship -- not even directions off the pier! Be prepared that if you do the "Pisa on your own" or the "Pompey on your own" they don't even get you in the group line for tickets -- we had 2 hours in Pompey but it took 52 minutes to get through the ticket line -- everyone on the bus was upset. We had an outside balcony on Deck 14 -- WARNING IT IS UNDER THE TEEN AREA OR THE POOL DECK OR THE MINI GOLF -- you hear footsteps running at all hours of the night. We will cruise again, and maybe even on RC, but this boat is way too big for a great service experience. Read Less
Sail Date August 2016
That was our 4th time on Royal Caribbean ( all Mediterranean). This time service was bad, restaurants were packed jam not like other big cruises we took, staff somehow unfriendly & on board spending was way too high, much higher than ... Read More
That was our 4th time on Royal Caribbean ( all Mediterranean). This time service was bad, restaurants were packed jam not like other big cruises we took, staff somehow unfriendly & on board spending was way too high, much higher than other trips we took. They try to make money in each step you take on board. Room were better than expected but tooooo noisy. Entertainment on board was bad. Did not like & will never repeat. We had a dispute with our bill, it took us almost 2 hours the last 3 days of our trip standing in line in order to resolve. Food at one point is tasteless & repetitive. I believe because the number of customers were high, staff were edgy. Not all staff though,m we encountered some extremely friendly staff. We used to cruise thinking its good value for money. Not anymore. I'de rather see Europe some other way Read Less
Sail Date August 2016
Choose this cruise to experience the new RCL ship as had sailed on the Anthem last year. The ship did not disappoint. Boarding was easy , cabin position good .Shows excellent , plenty of sun beds even on sea day.. Our one ... Read More
Choose this cruise to experience the new RCL ship as had sailed on the Anthem last year. The ship did not disappoint. Boarding was easy , cabin position good .Shows excellent , plenty of sun beds even on sea day.. Our one disappointment was the menu in the Grand eat there only 3 times. No shorts rule was not enforced in restaurants in the evening would recommend the Solarium bistro. Central Park was lovely a great place to relax with a drink in the evening, good bar staff in schooner bar as well. Enjoyed all shows , Grease, Columbus, 1887 and both Aqua shows. As the ship is huge it seems that the only place to park it is in container areas. To get to town on a shuttle in one port was a charge of 18 dollars . We went to Rome on the train at a cost of 13Euros and Herculaneum by bus and train for 9Euros each . We stayed on the ship in Marseille and La Spieza . All in all a good holiday would sail on Harmony again. Read Less
Sail Date July 2016
This was the first time we were taking the kids (12 & 15 to Europe), so we looked for a cruise with the right destinations. We chose Royal Caribbean Harmony of the Seas because it was sailing to the ports we were interested (Italy, ... Read More
This was the first time we were taking the kids (12 & 15 to Europe), so we looked for a cruise with the right destinations. We chose Royal Caribbean Harmony of the Seas because it was sailing to the ports we were interested (Italy, Spain and France) in visiting AND because the ship had amazing activities for the kids. It was the perfect way to see so many places yet return to the ship each day. We didn't have to move our luggage. We arranged for guides at most of the destinations so we would go, go go at the ports and then come back to the ship to relax. Last year, we took a family cruise to Alaska and I'm so thankful we did that cruise first because the ships in that area DO NOT have the amenities that this boat has. Our family is forever ruined after cruising on this ship. We were a party of 6 (70, 65, 41, 43 and 15 and 12). We had 3 balcony cabins and we opened up the balconies so that we could walk back and forth. The ship met all of our needs and the kids LOVED it! I had read a few reviews that scared me about My Time Dining and about the ship not being ready. First, the boat is 100% complete, we had 0 problems. The boat is fabulous and we felt no movement. I was nervous about the capacity of the boat and feeling crowded and that never happened. The layout of the ship is done very well. I've been other other cruises where it takes the whole week to learn the layout, not with this ship. Also, this was our first time to do My Time Dining. I was worried that we would have to wait a long time to eat, not the case at all. When you board the boat, on the main deck, go to the reservations station and book a reservation for the first few nights that work out with your itinerary. Schedule 2 hours for dinner (this will give you time if you've booked a show). Then as the week progresses you can book additional reservations at the hostess stand. The only downside if you don't get the same table each night is that you get a different team of waiters each night. I was also very unnecessarily worried about booking shows. This was our first Royal Caribbean cruise and i was not familiar with the booking of shows online, so I mistakenly never checked out my cart. If you do not book your shows before hand (which would be helpful), you can book them as soon as you board on the main deck. I was worried because Grease was showing as sold out, so i thought we wouldn't get to see it. NOT the case. They reserve seats for those that don't book ahead. Just make sure you have 2 hours to eat dinner, or you will miss a show. ALSO, I recommend signing all waivers online at home before you go. HOWEVER, if you do not, there is 1 place onboard that you can sign all the waivers in 1 place. The ice-skating rink desk (you will need each of your kid's cards), then you can sign all their waivers (for zip lining, rock-climbing, ice-skating, flow-rider). If you don't do it at home and you don't do it here, you will have to go to each of the activities! Another tip, I recommend the kids take a pair of tennis and socks with them in a small bag. Each activity has requirements (skating must have pants and socks, zip lining- must be dry and have socks and shoes, rock climbing, needs socks and shoes) and they need their card for each of them. Make sure you have long pants for skating or tall socks. My daughter had low socks and her exercise pants came to the shin, she rubbed a terrible blister! The Entertainment on the boat surpassed our expectations. The comedian was really great, Grease was fantastic, the musicians were very good. We did all of our own excursions and guides and booked through Drive-in-Rome (HIGHLY recommend) and Trip Advisor in Barcelona. I really do not recommend booking cruise excursions unless you like going places in large groups. Also, I found that people dressed up a bit more on Royal Caribbean than on other ships. Also, the embarkation and disembarkation was a piece of cake. 1/2 the people get on in Rome and 1/2 in Barcelona, so it's very nice. You must have a pre-arranged driver booked to take you or pick you up from Civetaveckia. We will definitely look for another Royal Caribbean cruise with a ship like the Harmony. It was amazing. Read Less
Sail Date July 2016
This was a family cruise - 9 of us in total including 3 kids under 10 and 5 first time cruisers. The first time cruisers will definitely not be one time cruisers! EMABARKATION / DISEMBARKATION - flawless process - we boarded in ... Read More
This was a family cruise - 9 of us in total including 3 kids under 10 and 5 first time cruisers. The first time cruisers will definitely not be one time cruisers! EMABARKATION / DISEMBARKATION - flawless process - we boarded in Civitivecchia- had all the online checkin completed in advance so probably no more than 20 minutes from taxi to boarding the ship. Luggage was delivered a couple of hours after boarding - the cabin was ready about 12.30pm. I actually liked the interporting process - only about 1300 boarded in civitivecchia so it was really easy and because so many got off in Barcelona we basically had the ship to ourselves for a few hours! CABIN - we had a balcony cabin on deck 11 midship - cabin was spacious , bright , modern and very clean. Storage was good and the bathroom was well appointed. Toiletries are not provided as standard but if you ask they will get them for you without any problem. The bed was very firm but strangely comfortable! Our cabin steward was not the chattiest we have ever had but he was polite and did his job well. We had 3 towel animals across the 7 nights. We had the surf and stream wifi package and it worked flawlessly everywhere on the ship. Faster than my home connection. PUBLIC AREAS - The ship is simply stunning. Very impressive and definitely fully finished! It includes lots of "areas". Central Park was my favorite - very relaxing to sit in a park on a ship and listen to the birds singing (they actually pipe in the sound of birds singing to make for an authentic experience! There are many more - the boardwalk with the ultimate abyss slide ( my wife tried this - I was too chicken - she loved it!) , the promenade with shops and bars , casino , pool decks , solarium (I have to say I much prefer the solarium on quantum class ships - just has a much nicer feel to it ). We enjoyed Dazzles nightclub - some really good singers and bands and we also enjoyed the schooner bar - good for people watching on the promenade while listening to a good piano player! I have made this point on a previous review for anthem of the seas but I still feel that the shops are too skewed towards luxury high end goods. The ship never really felt crowded - quite often one looked around and wondered where 6000+ people were. FOOD - I am happy to be able to say that the food was of a very high standard - and this was the opinion of all in our group. We ate in the MDR (both formal nights ) , windjammer , wonderland , Jamie's , chops grille , park cafe etc etc! Food good , service excellent. Special mention to our waiters in the MDR and chops - they went out of their way to change dishes around for us and the kids to suit our tastes - nothing was too much trouble. ENTERTAINMENT - first class. Grease , fine line , iceskating shows , Columbus , puzzle break room, tenors of rock ( had seen them on ovation earlier this year) - the first time cruisers in our party said the entertainment was the highlight for them - a lot of effort has gone in to this programme - the result is superb. STAFF - with only one or two minor exceptions the staff we encountered were friendly , helpful , smiling and a credit to the ship and the company. We are firmly of the opinion that if we treat the staff with respect they will give us a good experience and I have yet to be proved wrong. I still cringe when I see how some fellow cruisers speak to some of the crew. We met some really interesting crew members and had some very interesting chats - especially with the bar man from the boot and bonnet who was on the anthem during the storm in the Atlantic earlier this year! PORTS - we had been to all the ports on this cruise before so we only got off the ship twice - this cruise was all about the ship! In conclusion we had an amazing time on harmony. The age range of our party was 6 - 76 and harmony provided an experience for everyone. Well done Royal Caribbean - roll on the next oasis class ship! Read Less
Sail Date July 2016
A few weeks ago I finished my 7-night cruise of the Mediterranean with Harmony of the Seas. This was my 15th cruise with Royal Caribbean and first cruise on an Oasis class ship, so I was very glad to see the usual Royal Caribbean touches ... Read More
A few weeks ago I finished my 7-night cruise of the Mediterranean with Harmony of the Seas. This was my 15th cruise with Royal Caribbean and first cruise on an Oasis class ship, so I was very glad to see the usual Royal Caribbean touches onboard. There were many things that surprised me about this amazing ship and fantastic cruise. Embarkation Our sailing was the first sailing in which new passengers boarded in Rome so I was expecting it to be a very slow process, but it was the contrary. We made it from the pier to the ship in less than thirty minutes. Though this is a longer number compared to those who board in Barcelona, we arrived before they began the check in process so we had to wait for about twenty minutes. We were in and out of the check-in line in less than five minutes. A tip for inexperienced cruisers, with Royal Caribbean, you don't have to show up to the port at the time they tell you. You can actually show up much earlier around 10:30-11:00 depending on the sailing. By doing this you can maximize your time onboard and get the most for your money. You can also enjoy a tour of the ship while it still has very few people on board. Ship Being a new ship, all of the public areas were spotless. When we first arrived in port, our jaws dropped to the floor. The size of the ship compared to any we had ever seen was truly remarkable. It does take a while to get used to the differences between this ship and other ships in the fleet. The sheer size and different layout make it an activity in itself just to try to explore every part of the ship. Good luck trying to see everything because even after a week onboard we still hadn't seen everything! I like how the company has changed their interior design to create a more sleek and modern design. It is a very refreshing change after being on so many other ships. Entertainment Harmony of the Seas has some amazing entertainment. Both of the theatre shows, Grease and Columbus the Musical, were outstanding, but I would go as far to say Columbus was better! Grease had a lot of crude gestures that are definitely not child-friendly. The singing was good, but this was something I had trouble getting past. Columbus was incredible! Before we got on board we didn't know about this and we hadn't heard about it until we were on the theatre tour and everyone was raving about it. We decided to check it out on the Rome passenger only showing and it was my favorite Royal Caribbean show I've ever seen and I have seen many. The show is fun and modern and has a lot of music that everyone can sing along to, which really is something special. The ending was also very creative. Columbus is a must! The Aqua Show was another story. The cast was very talented, but they chose to spotlight someone spinning in a circle for ten minutes (we counted), running on a treadmill, and cracking a whip randomly. Don't skip this show as it was still good, but leaps and bounds behind the normal theatre performances. Cabin We had a superior ocean view stateroom with balcony. This was probably the largest regular balcony stateroom on any RCI ship. This is due to the fact that Harmony is a meter or two wider than Oasis and Allure and the line smartly put this space into rooms instead of public areas. The room was very tidy, due in part by being only the ninth or tenth group of people to use the room, but also the fantastic stateroom cleaning staff. There was plenty of storage space, a large bathroom, and a great balcony. I would stay in this cabin again and again. Dining This is the category that Harmony slacked a little bit in, but it was still much better than other RCI ships. On our first day, they were serving filet mignon in the windjammer from Chops! They probably did this to get more people coming to Chops, but they did go out of their way to give us a great first windjammer experience. The rest of the food for the week there was good, but nothing special. The dining room also seemed to be a step above compared to our last cruises. Our staff, Carlington and Hank, were both engaging, fun, and made for a great dining room experience. A lot of the food was much better than in memory, probably because of a consolidated menu. Though there was a smaller menu, they increased the number of "Classic" menu items, which are on the menu every day. We also ate at Chops, which was fantastic as usual. Activities Harmony is jam packed with activities to do, but even all of the new things such as the Ultimate Abyss or the Perfect Storm waterslides had very short lines. The longest I waited for the Abyss was five minutes and the longest for the slides was probably around ten minutes and these were both on sea days. The Ultimate Abyss; What a thrill! First, you stand on a glass platform and you can look down ten stories to the Aqua theatre, then you are sent through multiple fast turns to the bottom. Incredibly fun for all ages. Just keep your knees down or you risk a burn. The waterslides were also all very fun and it was good to see them added. Many say that this is copying other lines, but RCI is just trying to improve their customer experience which I fully endorse. Other Royal activities on many other ships like Flowrider and mini golf were also quite fun. Harmony is very good at reducing crowds and a lot of the time, I felt that there were fewer people than there actually were. Even though the teen areas were expansive, I decided not to use them because I had boarded in Rome, so most of the kids already onboard knew each other and would be leaving in only three days. My family also did the escape room, Escape the Rubicon. This gem is kept under wraps and not publically advertised too much, as there is very limited space during the cruise, probably only about 600 out of the 5,000+ people per sailing. Debs was very fun and the puzzles were quite challenging. This would probably land in the top three things I have done on a cruise ship. The other two would probably be both varieties of slides on Harmony. Service Most service onboard was great. Carlington and Hank were some of the best dining room staff we have had in a while. The coffee guy at Cafe Promenade was also very attentive and learned our names and orders very quickly. We didn't even need to ask, he just knew! Almost all of the staff went above and beyond on our cruise and there are too many to write about, but I do have one warning. There is one woman on the bar staff who could be the worst employee have ever seen. On the first day, she passes out the Coca-Cola freestyle cups in the Royal Promenade. She is beyond rude and hates her job. If you see her, do not engage. Repeat. Do not engage. You will be flooded with sass, rude behavior, and slow service. At the ice show, we gave her our SeaPass card for one of our free diamond drinks at 8:20, and the promotion ends at 8:30 every day. She took the entire ten minutes, then proceeded to charge us because she took too much time. All of this without any kind of remorse and a grimace on her face. She worked at every show we went to. If possible, order from another bar staff member. Becuase of our experiences with this 'delightful' woman, we gave her the nickname Sunshine. We did get a good laugh when another passenger tried to order from her and they received the same 'warm rays of sunshine' that we did. But this was just one isolated case. She was actually the only bad employee we encountered on our cruise. I guess there is always a sour apple, but we didn't let this one spoil the bunch. Overall, we had another fantastic cruise with Royal and we will be back next year as well, but sadly not Harmony. I would probably choose to sail on Harmony again before sailing on her sister ships. My cruise with Harmony exceeded expectations. Every part of the cruise was amazing. P.S. Many of the poor reviews on this website for this ship are from back in May, when the ship was still being finished. I can promise, the ship is complete and their reviews that say it isn't so are now obsolete. Look through the more recent reviews as they are the ones that got to experience the true Harmony of the Seas. Do not let these reviews stop you from booking on this fantastic ship! Read Less
Sail Date July 2016
We are loyal Royal Caribbean cruisers and selected this itinerary as we have enjoyed the European cruises and the beautiful ports the past few summers. The bonus here was the new ship- we just had to see what Harmony had to offer from the ... Read More
We are loyal Royal Caribbean cruisers and selected this itinerary as we have enjoyed the European cruises and the beautiful ports the past few summers. The bonus here was the new ship- we just had to see what Harmony had to offer from the start. Overall- we had little disappointment. In summary, we are booked on her again for Spring Break 2017 as she moves to the Caribbean. Embarkation: This was fantastic. We arrived in Civitavecchia the evening before, staying at a hotel close by. We had door to door shuttle service from the hotel (Hotel San Giorgio) to the port on a full size bus- we were the only ones. We dropped off our bags, waited only a few minutes in the "holding area", and checked right in. We joined the cruise as the inter-port stop, so this may have been a factor to the speedy process (I'd guess only about 25% of the boat checked in at the Rome port as most join in Barcelona). Overall probably the smoothest check in we have seen in 15+ cruises. Cabin: Fantastic. Royal has done a nice job reorganizing the Harmony cabins to be efficient and at least leave you with the feel of more space. Our family usually stays in Jr. Suites or Grand Suites, but due to cost, we decided to book two balcony staterooms on deck 11. These were perfect. TVs are now wall mount, storage cabinets on each side of the bed, and the bathroom was very well designed. The shower is clearly more spacious, and for a tall family, we appreciated it! The dark earth tones were very modern/classy for a cruise ship cabin. A nice change from the earlier Oasis ships, Voyager and Freedom classes. Dining: Must admit the Harmony appears to be a step up from standard RC. We were a bit concerned at first as we were reassigned to "my time" dining at the last minute. Royal sent us an email explaining the change. We are "old school" and enjoy the "stability" of knowing we have a set dining time, a wait staff we get to know (and for the most part love) during the cruise, and have had the fortune of meeting wonderful table mates that we have connected with over the years (and even cruised with again). Overall, "my time" works. We were fortunate to be assigned to "Silk" and Carlington and Hank were our waiters after day 1. We never had a problem with a seating time or being seated in their section by request. The head waiter was always at our table, probably more than in any prior cruise making sure all of our needs were met. He left us his business card/number, so we just called ahead and in we went. Quite nice. The menu is more limited compared to other ships, but that is understandable with the increased volume of food they are putting out each meal. The Windjammer is the Windjammer, if you know what I mean. I like to stay away as I'm not a fan of fighting for a table and dodging hundreds of people in a hurry the hands full of plates and cups. There were plenty of other locations for a quick (and more peaceful) bite and those never appeared crowded. The ship lay-out was exceptional for the variety of restaurants. Part of our group ate at Chops one evening and we all did the Hibachi Experience at Izumi. Both were very good, and of course, the speciality restaurant food is a step above the complementary dining. Oh, I cannot forget one shout out to the Jammer..... when have you ever seen filet mignon for lunch? You get it on the Harmony... and it was quite good. Enrichment: Never the strong card for Royal. My son always enjoys the trivia, so we did play once. Of course, he won. Beat several teams of 5-6 adults. We did not miss the "enrichment" activities as this cruise was such a port heavy experience, and the ship was enrichment in and of itself. Entertainment: Harmony excelled here again in my opinion. When the bugs get all worked out with the new shows (we recognized we were one of the first sailings with all new casts still trying to get it all down), this will be amazing for guests. Don't miss the Puzzle Room. It is tucked away on floor 11 I think by the toddler/baby area- it seems to not be well publicized. What fun trying to solve the break out room with 10 other strangers. The water show was pretty good (could have done without the spinning guy with the whip). The ice show cast is very talented, with great costumes and effects.... the show is just a bit odd and hard to follow. We were on the ship for the Euro Cup, and we enjoyed how RC had the games playing in the aqua and main theaters for fans throughout the cruise. "Grease" was a "WOW". Can't say enough for the singers/dancers. The original Royal production show "Marvin Columbus" is fantastic. My yard stick is whether my husband uses the show for his pre-evening "nap". Here, his eyes were open the entire time. By far the best show we have seen out of Royal in 15+ cruises (husband agreed- that is BIG). Again, some bugs to work out with the stage, etc.... but do not miss this one. The headliner show was the Tenors of Rock. They were fantastic as well.... talked with them after the show. If you are in Vegas, look them up! The comedy was just so-so, so I'd advise skip and enjoy the other parts of the ship in the evening as there are so many nooks and crannies with live entertainment. Fitness and Recreation: The gym was well equipped, but must say this area was one area of disappointment. In other Royal ships, you have nice views in the gym and the track is outside around the pool area so you can enjoy views and activities as you walk / run. Here, the gym is tucked away and the track is semi enclosed in a lower deck (protected by the elements, but I felt claustrophobic). You have little time to exercise on the Harmony anyway... and just walking the ship is a work out given its size! Take the steps as they are well positioned to avoid crowds near the elevators. The recreation was a "10". The flow rider, zip line, rock wall, three water slides (wow) and the large slide by the aqua area were great fun. The pool area was nice, and there are plenty of deck chairs. Again, maybe due to the port-heavy itinerary, I never found the pool area overly crowded even on the one sea day. Always had a deck chair (although they are very closely spaced). Public Rooms: Harmony and its design excels. There are so many lounges and relaxing spaces. The solarium has plenty of chairs, water sprays, and hot tubs (no pool). The bionic bar and rising tide bar were always in use, along with the good old standard the Schooner lounge. The theater looked pretty much like all other RC ships as did the ice rink. Central Park and Board Walk were great public areas to pull up a lounge chair and people watch. Shops were a step up compared to other ships... but noticed nobody was really shopping/buying. So many other things to do in the evening after you sail from port, so I'm sure this does little for the shop business. Service: Overall, solid, but with greater variability than we are used to. I'll cut RC a break here, as building a great team takes time. The staff is just themselves getting to know the ship, and clearly much is new to even veteran employees. The technology is slick, when it works, and customer services, bar tenders, and concierge staff tried to be helpful but at times were lost themselves. Let's hope this gets worked out, as "so-so" service will hurt in the long run regardless of how magnificent the ship is itself. Training appears to be a work in progress in many areas. Captain Johnny runs a tight ship, however, and when we cruised the Mariner years back under his helm, that still remains the best staff we have experienced to date on any RC ship. We are not a fan of the cruise director we had for the front end of trip, but he left in Barcelona. I assume the new guy is the one staying (Bobby Brown). Ports/Shore Excursions: We did take any RC excursions, favoring to schedule private tours on our own. These work out best for us (you choose the time, where you want to go, and when you want to do things). Each was fantastic. We arranged a private tour of two wineries while ported in Marseilles (and lunch in Cassis). Great! We visited the Cinque Terre at the La Spazia port. Wonderful little towns with winding roads, lovely restaurants and breathtaking views. If you have been to Pisa and Florence, consider Cinque Terre at this stop. We are not a fan of Naples, so we jumped at a chance for a private tour of the island of Capris. Capris is gorgeous-- highly recommend. Palma was a great little stop where we just walked around and enjoyed time grabbing a brunch at an outdoor cafe- looks like a mini Barcelona of sorts. We are familiar with Barcelona, so we took the subway to Gaudi's Park Guell and then enjoyed the day at La Rambla taking in the cafes, people, shops and some sangria before returning to the ship. Overall, the itinerary was excellent. In all, another wonderful vacation for a family that has grown to absolutely love cruising. Sure, there were some inconveniences and obvious growing pains with a ship newly launched. Look past those. You are on vacation. Smile and thank the crew, and they will smile and deliver back to you a wonderful experience. Read Less
Sail Date July 2016
We have sailed with Royal Caribbean many times as Platinum Crown & Anchor members and this is the first time I've been dissapointed in a cruise. The check in was a breeze, very efficient, specially since very few people was ... Read More
We have sailed with Royal Caribbean many times as Platinum Crown & Anchor members and this is the first time I've been dissapointed in a cruise. The check in was a breeze, very efficient, specially since very few people was boarding in Rome, most were boarding in Barcelona. This in itself should not be a problem but RC was not ready to deal with the logistics of 2 different boarding ports. Some information was still offered in terms of Day 1, Day2, etc. instead of date. This created confussion for us not boarding in Barcelona. Not sure why they decided to close most food venues at all aboard time! We were starving coming from the ports only to find the only place to get food was the Cafe Promenade! When we returned from Barcelona even that was closed since the new Barcelona guests had to attend the drill! We have already done so and were punished with no food or any activity for an hour! We sailed on the Oasis and this one feels so much crowded, specially the Windjammer and nice amenities such as make your own pizza in Sorrentos are missing from this ship. We expected upgrades but received the opposite. Numerous shows were cancelled or rescheduled multiple times. We were a group of 24 that planned our shows and dinner reservations online way ahead of time. The changes were difficult to handle without affecting dining. I found myself on the stand by line for the ice show after yet another reschedule and the guy at the entrance had the nerve to lecture us about making reservations ahead of time! Really, how could you say anything knowing all the changes made at the last minute! The Compass listed incorrect times for arrival into La Spezia affecting an independent excursion we had. There were also numerous errors in times and descriptions as well as grammar errors never noticed before by me in other cruises. The cabins new designs got mixed reviews from our group. There are more drawers and less closet space, I wanted more closet space but others loved it. The service is very inconsistent in this ship. You get amazing servers and others that seem annoyed to be there. On the other hand, we loved the decor, the ship is beautiful. The activities are fantastic from The Abyss to the waterslides. We had no problem doing everything we wanted to do such as slides, zip line, etc. The Harmony has a lot of potential but they still need to work on the logistics and fine tune a series of glitches that take away from the experience. This is not a cheap vacation and you expect everything to be as perfect as possible and the long lines in Guest Services is not a good sign. We will not be booking a cruise on a new ship in the future, lesson learned. Hopefully the Harmony crew will get it together soon. Read Less
Sail Date July 2016
Harmony of the Seas Ratings
Category Editor Member
Cabins 4.5 4.6
Dining 4.0 4.0
Entertainment 5.0 4.3
Public Rooms 4.0 4.4
Fitness Recreation 4.0 4.3
Family 5.0 4.3
Enrichment 2.5 3.9
Service 3.0 4.3
Value For Money 4.0 3.9

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