4 Rome (Civitavecchia) to Europe - All Princess Crown Princess Cruise Reviews

We are a senior couple who choose this cruise mainly for the ports which didn't disappoint. We used princess transfers before and after cruise. We also booked our flights and our cruise insurance thru them. Using princess ... Read More
We are a senior couple who choose this cruise mainly for the ports which didn't disappoint. We used princess transfers before and after cruise. We also booked our flights and our cruise insurance thru them. Using princess transfers we got to the ship early afternoon. At that time our cabin was ready. Our cabin was E320 obstructed view on deck 8 mid ship. The obstruction to the outside was minimal which made us happy. Everything was in good working order and our cabin steward, Roger was very pleasant and efficient. We always choose anytime dining as we like to meet new people. The wait for a table was not excessive. We ate in the MDR every night. The food was average, sometimes good, sometimes not so good. Did not care for the buffet, not enough choices & the same almost everyday. We always enjoy the International Cafe for a lite snack or quick lunch. Afternoon tea on sea days was a nice treat & well done. We only saw one show with the ships singer and dancers which was very entertaining. We especially enjoyed Crooners Lounge w/ an excellent piano player. We did one ship excursion to the Amalfi coast which was mediocre, at best. The were too many people & the boat was crowded. At the remaining ports,we used local guides or the HOHO buses... The service was really where Princess shined. Our luggage was lost in transit by the airlines. The passenger service desk was outstanding in tracking our luggage & getting it returned to us in a reasonable length of time. In the interim, they gave us an allowance to buy some necessities to tide us over. I must mention an outstanding supervisor @ passenger service, Vitus Patel. He was so pleasant & efficient @ a stressful time. our disembarkation was very smooth as was the embarkation. We got to the airport in plenty of time. We had a great time & even the weather was great. Read Less
Sail Date October 2018
I thought the boat was nice and the cruise destinations were good, however the staff and cruise line were very uninformative. There was a change to our first port of call and we were not told at all. Hence missed out on a tour for the ... Read More
I thought the boat was nice and the cruise destinations were good, however the staff and cruise line were very uninformative. There was a change to our first port of call and we were not told at all. Hence missed out on a tour for the Amalfi coast drive not booked through the ship. Customer service of staff was appalling and the staff did not make us feel like we were welcome. everything was such a struggle. it felt like the staff did not want to be there. Part of our cruise was overrun (i mean thousands of them all from the same tour company) by non-English speaking people that also made the disembarkation from tendering and exiting the cruise liner chaotic and frankly annoying. More communication and resources for non-English speaking passengers is necessary. Don’t bother pre purchasing any beer packages as you can’t get them at the bar (which would have been an obvious place to get them) no we had to order them from room service and have them delivered to our room.???? Who wants to drink in their room or have to go back to their room to get a drink when there is a facility to get drinks from a bar. I would not choose Princess again for our cruise. When we disembarked from our ship to collect our bags one of our bags was damaged (droped, dinted and wheels broken off). the staff at the dock were not very helpfull they filled out a report for the damaged bag and sent us on our way. No appology or concirn to temporarily fix the bag to enable it to make the trip home. No one even had any tape to wrap around it. Read Less
Sail Date October 2018
Because we wanted to cruise around the Mediterrean and visit certain countries. The special deal was a very good offer. This was our second cruise through Princess line and really enjoyed our first so this was how we came to our ... Read More
Because we wanted to cruise around the Mediterrean and visit certain countries. The special deal was a very good offer. This was our second cruise through Princess line and really enjoyed our first so this was how we came to our decision. We opted for a balcony stateroom this time and to wake up with a different view in the morning was great. The process of embarkation was smooth and staff were wonderful. Food was good and plentiful. The speciality restaurant was very good. Downside is the decor needs sprucing up. Looking a bit shabby. The other problem was with the doona. It was a heavy doona and although we have the airconditioning up high it was very hot. Some other passengers said the same thing. We ended up removing the doona and settled with two sheets instead. The shore excursions were very good. Information was relayed to us promptly and efficiently. The entertainment was excellent! As it was on the previous cruise. Very happy with this. Read Less
Sail Date September 2018
My wife and I booked 10 days Med cruise from Rome to Barcelona starting April 28, 2018. Two years ago we did British Isles cruise on Caribbean Princess and were satisfied with food, staff, entertainment etc. But this time on Crown Princess ... Read More
My wife and I booked 10 days Med cruise from Rome to Barcelona starting April 28, 2018. Two years ago we did British Isles cruise on Caribbean Princess and were satisfied with food, staff, entertainment etc. But this time on Crown Princess things were not so good,though embarkation was fast and easy. I attached 2 tags to each suitcase to find out latter that one suitcase is not delivered to my cabin due to both missing tags. As soon as we had entered our cabin we discovered that cabin assigned for us by Princess, has in fact two additional bunk beds on the walls and as a result our double bed had restricted passageways on both sides. I immediately complained to customer service supervisor who has a smell of alcohol in his breath and he had assured in a rude manner that this is exactly what I booked, period. I also requested to be connected with Customer Relations but was told that ship doesn't have telephone connection with headquarters at the moment. Unfortunately I did not choose the cabin at the time of booking because Princess as a part of promotion package promised to upgrade the cabin location and had chosen cabin E516 for 4 persons (2 bunk beds) just above Crooner bar, so we can "enjoy" music till 11PM. Just to mention I had a major spinal cord surgery a year ago which made it difficult for me to go around 12" protruded Bunk bed. Whilst complaining about cabin, I found my luggage at the reception desk missing all two tags I attached to it?! The food and entertainment were below average. During mooring at Kotor Bay the ship was dragged by strong wind dangerously close to the shore and listed, hitting sea bottom. Local captain then helped to move ship away from shore and in Corfu divers checked the ship for possible problems. Fortunately we were able to make it to Barcelona. Waiting staff was mostly nice and helpful, cabin was cleaned regularly and on time. Front desk staff was helpful especially Odeth (Mexico) she tried to help us with our cabin problem but management apparently was not concerned at all. I did not take any shore excursions, I planned to take because Princess increased internet prices about 20 days before the cruise. It cost me much less for more to use local Salerno Ferris from Piazza Concordia to explore most of Amalfi Coast without problem. One with better mobility could even explore Sorrento as well. As to other ports of call we found another couple to share taxi rides/ personal excursions with us which was cost/time more effective. In terms of fitness the ship has very small area on upper level for running and walking, the other ships designed better, though one might walk at the Promenade area Deck 7. Read Less
Sail Date April 2018
Crown Princess Ratings
Category Editor Member
Cabins 4.5 4.1
Dining 4.0 3.8
Entertainment 4.0 3.6
Public Rooms 4.0 4.2
Fitness Recreation 4.0 3.8
Family 4.5 3.8
Shore Excursion 5.0 3.7
Enrichment 4.0 3.4
Service 4.5 4.2
Value For Money 4.0 3.8
Rates 4.0 4.1

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