"One day I was at the reception and observed two passengers talking to the customer service.One of them lost her phone at a bar the day before (it was a sea day), and other passengers turned it to a bartender...."Read More
violetli02
First Time Cruiser
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Age 50s
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1-8 of 8 Rome (Civitavecchia) Costa Smeralda Cruise Reviews
I want to give a fair review although this is the worst of my cruises after their staff refused to return items we lost in the cabin.
We ended up on this cruise for the last minute due to change of other travel plans. Before booking I read all the negative reviews of this cruise company and viewed many youtube videos with ship tours, and most of them quite neutral. I thought I knew what to ...
During our cruise we learned to our great dismay that we were not allowed to disembark without booking an excursion. The reason was because of the corona, the company said. This is a fallacy, because 1 the stops were colored green (at that time) ,2 an unvaccinated person can come on board perfectly (after a covid test) because vaccinations are not asked. A covid test that lasts 15 minutes cannot ...
I have been on 17 cruises and this was by far the worst I have ever been on. I purchased this cruise thru cruise builders (never again) and therefore I don’t know how much the cruise by itself cost us. We are a couple in our 50’s and we brought our two adult daughters. But Costa tries to charge for every little thing. You should not go hungry on a cruise and we did. The buffet is open only ...
The ship is beautiful. New, lots of bars, modern and clean. Plus the port stop offs are lovely. Plenty of time to walk around. We do recommend purchasing shuttle buses at the port information desks rather than on ship as way cheaper. No need to pay for excursions, just the shuttle buses into the cities needed and you can find your own way around.
The staff work hard and are helpful. Our room ...
Horrible staff. Horrible Rules. Horrible Ship.
1. 1. Don't expect to drink any water on board without paying. We found one, YES 1, free tap water on the entire ship. Located on deck 8 in the buffet area. But you aren't allowed to leave the buffet area with any food or drinks to any time you are thirsty plan on hiking up to deck 8, guzzling as much water as you can, and hope you aren't thirsty ...
This 3 week old ship was a disappointment compared to Costa Diadema (commenced service 2014) and other older Costa ships I’ve cruised on.
The design emphasis was over the top. The furniture for example, whilst I’m sure was deigned by ‘top’ trendy designers, mostly lacked ordinary functionality - uncomfortable, too low, didn’t fit the average person. Some chairs were so heavy you could hardly ...
The dates worked for us, the itinerary looked fine and we were excited to share good family time aboard a new ship that promised a high quality cruise experience and delicious Italian food. We occasionally choose cruise ship travel with our 2 young adult daughters and their partners and especially appreciate extended dinners, good food and excellent service. We were stunned on our first night at ...
The good: (1) It is a lovely and HUGE ship. Well designd lovely interiors. And because it is so big, people get "difused" among different areas (2) One particularly great idea, their "kitchen lab". You cook a surprise ingredient meal, it gets graded by the chef, lots of laughs, a bit of cooking school and really fun. Highly recommend the idea AND the guys at the Lab who where absolutely great! ...