We love the ship. The Silhouette is spectacular. However, for this cruise, the service was very poor. (Except for our cabin attendant who was excellent!) The glasses and silverware were always a mess. The Captains Club events were a ... Read More
We love the ship. The Silhouette is spectacular. However, for this cruise, the service was very poor. (Except for our cabin attendant who was excellent!) The glasses and silverware were always a mess. The Captains Club events were a mess. The Captains Club host was impossible. We have been "Elite" Captains Club members for quite some time and this is a first to have a Captains Club host who was a total waste of time. Generally they are excellent. Just to give you one example; we asked her if she would make dinner reservations for us. First she complained. (Really?!?) "Wow! So much for that," we thought. The next night at the Captains Club lounge, she told us she did make reservations for us. "Thanks!!" We went to dinner and - she had not made reservations at all!! Wow. What was the purpose of the lie?!?
The excursions were mostly quite good except one. "Sharon Pelleg," in Israel would take passages of scripture out of context and mock the Christians, mock the Jews, mock the Muslims..... Really? I think she was just mad at the world. Then, to top it off, she was defiant to the ship. We were due back to the ship at 5:00. The ship was to sail at 5:30. At 5:15 the ship called her to ask where she was. She told them she was 5 minutes away. Ha! We had waze running and we were almost a half hour out. Yes - We arrived back at the ship well after the ship was due to pull out!
This was a back to back cruise for us with the next leg across the Atlantic. We have cruised over 30 times and recognize that every ship has its good days and its bad days. That's life. However, the service and the atmosphere on this cruise was so bad that we have canceled our next Celebrity cruise. We have no desire to cruise Celebrity again. Sorry folks. It's been great. But, bye, bye.
The good news was - we did get lots of great photos and we are very glad we visited Greece and Israel! Read Less