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5 Rome (Civitavecchia) to Europe - Eastern Mediterranean Celebrity Silhouette Cruise Reviews

We love the ship. The Silhouette is spectacular. However, for this cruise, the service was very poor. (Except for our cabin attendant who was excellent!) The glasses and silverware were always a mess. The Captains Club events were a ... Read More
We love the ship. The Silhouette is spectacular. However, for this cruise, the service was very poor. (Except for our cabin attendant who was excellent!) The glasses and silverware were always a mess. The Captains Club events were a mess. The Captains Club host was impossible. We have been "Elite" Captains Club members for quite some time and this is a first to have a Captains Club host who was a total waste of time. Generally they are excellent. Just to give you one example; we asked her if she would make dinner reservations for us. First she complained. (Really?!?) "Wow! So much for that," we thought. The next night at the Captains Club lounge, she told us she did make reservations for us. "Thanks!!" We went to dinner and - she had not made reservations at all!! Wow. What was the purpose of the lie?!? The excursions were mostly quite good except one. "Sharon Pelleg," in Israel would take passages of scripture out of context and mock the Christians, mock the Jews, mock the Muslims..... Really? I think she was just mad at the world. Then, to top it off, she was defiant to the ship. We were due back to the ship at 5:00. The ship was to sail at 5:30. At 5:15 the ship called her to ask where she was. She told them she was 5 minutes away. Ha! We had waze running and we were almost a half hour out. Yes - We arrived back at the ship well after the ship was due to pull out! This was a back to back cruise for us with the next leg across the Atlantic. We have cruised over 30 times and recognize that every ship has its good days and its bad days. That's life. However, the service and the atmosphere on this cruise was so bad that we have canceled our next Celebrity cruise. We have no desire to cruise Celebrity again. Sorry folks. It's been great. But, bye, bye. The good news was - we did get lots of great photos and we are very glad we visited Greece and Israel! Read Less
Sail Date October 2017
After being forced to have a drinks package at £47 pdpp(even though they claim the drinks were on them I know how much the price increased form Jan2017) the beer run out with 5 days to go.Pager at Blu every night so the extra cost was a ... Read More
After being forced to have a drinks package at £47 pdpp(even though they claim the drinks were on them I know how much the price increased form Jan2017) the beer run out with 5 days to go.Pager at Blu every night so the extra cost was a joke.The ship was kept clean.No shuttles for the disabled even though I know the ports have them.(been before)Customer services just said get a taxi or WALK.I asked if Celebrity would pay the difference between shuttle and taxi fare.They flatly refused.I did inform them the next day that the difference would have cost them $2.I know the Celebrity faithful subjects keep trying to class the company as 5*.They really should take off their rose tinted glasses.The food is now on par with any pub grub.The English sausage and bacon was missing for the last three days in the buffet.On the plus side the ship didn't sink Read Less
Sail Date October 2017
This trip highlighted a 3 day stop in Israel. Headlines of violence caused Celebrity to cancel the Israeli stops. Arguably, this was a correct decision. But Israel has been in turmoil since 1948. A troubling issue was that it was a last ... Read More
This trip highlighted a 3 day stop in Israel. Headlines of violence caused Celebrity to cancel the Israeli stops. Arguably, this was a correct decision. But Israel has been in turmoil since 1948. A troubling issue was that it was a last minute decision - some didn't get the message until they were on the ship; others found out by cell phone message while at the airport. Instead of Israel Celebrity added a number of Greek islands. A week earlier a Royal Caribbean ship cancelled its Israeli ports so Celebrity could have given more notice. The addition of the new ports also resulted in a reduction of Sea Days. This meant day after day of excursions - very tiring getting up at 6AM repeatedly. This then added more Greek islands that was useful - I got to see more rocks and rubble than I needed. We spent the months prior to the trip researching the ports that we expected to visit. However, we had no ability to look into the newly added stops. Once aboard the ship's we quickly added Celebrity's On Shore Excursions. When we decided that one such excursion was unnecessary we tried to cancel the night before. The Customer Relations person said the rules required at least 24 hours notice so we couldn't cancel. When we called attention to Celebrity's lack of such notice regarding the Israeli ports we got no sympathy. When On Shore excursions are ordered from Celebrity from their website there is a 10% discount. When we added those excursions on the ship we had to pay the higher price. Not exactly good customer relations. On another subject - Entertainment. We were on Celebrity Reflection last spring. We found that the production shows and cast were not nearly up to the entertainment of Royal Caribbean. Now aboard Silhouette we found that the productions shows and cast were far inferior to that on the Reflection. On the other hand the single entertainers i.e. singers, pianists, magicians were really very good. The rest of the ship's amenities were OK but not great. Others that we overheard had a much more favorable opinion than we had. Read Less
Sail Date October 2015
As people had suggested that Celebrity were good we went on their Holy Land cruise. As a Christian I was looking forward to seeing Jerusalem and Galilee. I booked in Aqua class and a wheelchair accessible cabin, and informed my agents that ... Read More
As people had suggested that Celebrity were good we went on their Holy Land cruise. As a Christian I was looking forward to seeing Jerusalem and Galilee. I booked in Aqua class and a wheelchair accessible cabin, and informed my agents that I was a wheelchair user. I was told this was not a problem as the cruise was accessible. I tried to book excursions on line but could not. Imagine my distress when speaking to the excursions desk I was told that I would not be able to visit any of Israel. Having spent thousands on a holiday to Israel I was not expecting that. I appreciate not all excursions can be accessible, but I do expect that at major stops and particularly where it is required that you are taken from the ship by provided transport that it would be accessible to everyone on the ship. There were a lot of wheelchair users on the ship but not in powered chairs. After a lot of distress, eventually I was offered a tour of Jerusalem and one of Galilee at over a $1100 per tour. for the first one we were able to find another couple to share and that brought the cost down to $260 each, $100 more per person than for other passengers. For the Galilee tour we were on our own and had to pay the full cost. What was even more upsetting and astonishing, at the ports you are not able to take yourself off the boat, you must use the transport out of the port, and not one bus was wheelchair accessible so instead of 3 days in Israel I had 2, as I was forced to stay on the ship for the second day at Ashdod, I was not even able to go into Ashdod. Whilst the ship was lovely and the crew were great this experience rather ruined our holiday. I do not feel that all disabled people should have to book private tours whilst non disabled people get the choice of options. For the most part all I needed was the accessible transport as I can get around most places and go for miles in my powered chair. Cruise lines must accept that there are a growing number of disabled people who no longer stay at home but are prepared to travel the world and they must provide at least a minimum service surely it is not too much for them to say to providers at least one vehicle must be wheelchair accessible? particularly those used in port transfers. At this time I would not travel with Celebrity again, I would need to be assured that at all ports transfers were accessible and that excursions could be offered to Disabled People. Celebrity at least now know how it can be done in Israel as there is Israel for All who can organise the tours. Meanwhile any disabled people wanting to cruise I would suggest that you get assurances from the company about being able to get off the ship and go on excursions. I have given this cruise an overall low rating because no matter how good the sip and facilities on board if I cannot get off the sip and participate in tours or just the locality then there is no point and it is a waste of money. It was fortunate that all other ports apart from Israel I knew and was able to find my own way around as there was not one accessible excursion available. Had this been a first time to those destinations then I would have not had a good holiday at all. At the end I had to make sure that I could get off the ship at the time of my choosing as I had trains to catch. Celebrity had to arrange a wheelchair accessible vehicle at the port as they could not guarantee that one would be made available by the port authority that early in the morning, although I know they have them. I was fortunately not charged extra for this otherwise I think I would have hit the roof. Read Less
Sail Date October 2014
We left Montreal for Rome on Aug 6th . I wanted us to enjoy this city before our HOLYLAND cruise . Our flight was on AIR SARDINE CAN ,,,better known as AIR TRANSAT . Food on flight was horrid as were the narrow seats Very difficult to ... Read More
We left Montreal for Rome on Aug 6th . I wanted us to enjoy this city before our HOLYLAND cruise . Our flight was on AIR SARDINE CAN ,,,better known as AIR TRANSAT . Food on flight was horrid as were the narrow seats Very difficult to relax or sleep . WE arrived in Rome ,gathered our stuff and met our driver from ROME CABS...punctual,reliable very professional..... to take us to our Hotel in NORTH ROme The SUNRISE . Hotel was charming,clean . Staff was nice,bathroom was very big breakfast was more than adequate .Lovely hotel I found CHEAp on Hotwire .True far from everything in a residential area but the quiet was very appreciated , WEnt to 2 restaurants in the area which were fine. I enjoyed the flea market in the neighbourhood Bus # 60 brought us quickly into town WE walked for miles everywhere in Rome Saw the main sites . Got lost often ...walked some more ...Rome was nice and VERY HOT Food was so-so .. Pizza and Pasta all the time and NOT cheap to boot . You realize how GREAT we have it here when comparing prices A good meal was over 60 EUROS per person TRANSLATION 90$ ...OUCH Like I said NOT CHEAP!!!!With all due respect to Rome I found food very ordinary ...our Italian food HERE in Montreal is WAY better and not as expensive Rome cabs picked us up and 6 others for our transfer to CIVITAVECCHIA ...once again reliable,punctual very professional BRAVO STEFANO A bit of a madhouse in Civitavecchia for registration and baggage handling but doable Ship was sparkling clean.WE headed for our cabin dropped everything off ,locked valuables off to lunch at buffet . Big beautiful layout .lovely dishes Food stations I enjoyed the Indian/Asian station . Ate outdoors ...nIce First night out on balcony DREADFUL smoking odors . Called guest services sent someone to check Lo and behold we were midship SMACk on top of a smoking venue .Never told about our cabin choice having this ...... BOO CELEBRITY You told me I had a GREAT cabin NOT SO ! !!!At night below us people would gather to smoke and YAK YAK very loudly forgetting we were above them I wrote to Hotel Manager who poopooed my complaint ..did not offer anything to pacify us Cabin was too cold or too hot with AC blowing on us when sleeping ....poor design Caught cold FROZE all cruise .I had the wrong clothes next time I will bring sweaters ...lots of them ..not cute summer dresses Food in dining room was more MISS then Hit .Soups were either too salty or insepid ..meat was tough like old leather ...not too impressed with any meal Friends went to specialty restaurants and got VIolently ill Some said food was not any better plus very expensive over and above cruise rate I refused to go and pay extra for same stuff Service was fine .They tried to please but some events were beyond their control WE asked for chicken soup one night It was horrible I offered to make one for them . The chef must get a more hands on approach ...duh how about tasting it before you serve it to guests !!!Some of the food was downright horrid ...nothing like Millie Apparently new menu does not mean improved .Hello Celebrity WHA HAPPENED????Get Millies Chef FAST and improve food on Silly wet The itinerary was great WE had private tours everywhere . Santorini tendering was a MESS but we finally got there Beautiful place but hard on the legs and knees...all uphill or downhill but very lovely EPHESUS was very interesting Enjoyed that excursion a lot . Carpet demo interesting but way overpriced Israel was AWESOME .Our guide was a hoot I called her a GAZELLE she would zoom everywhere Loved Zefat and our lunch in Tiberius Jerusalem Massada and Dead Sea UNIQUE Athens we hung around PIRAEUS Naples we did AMALFI coast ...a feast for the eyes . EVERYWHERE it was HOT HOT HOT .WE had water bottles and very comfy vans Evenings we were to dead tired to do much after dinner .WE did see a few shows which were OK I enjoyed the acrobats Pool was too small .NO THALASSOTHERAPY pool here ..BOOHOO I could have used one after exhausting days touring All in all cruise was very intense in history but EXHAUSTING due to the heat and the miles we walked !!! So all in all Silhouette was ok but I expected better .Smoking issue bothered me a LOT .Food was a total disappointment Cavalier attitude of senior staff was VERY disappointing ...learn from MILLENIUM STAFF THEY were the BEST EVER !!!! Quality contriol must get on Silhouette and fix the problems I mentioned Not too sure If I would go CELEBRITY again ...too bad because I really liked Millie Michele Read Less
Sail Date August 2011
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.5
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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