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5 Rome (Civitavecchia) to Europe - Eastern Mediterranean Celebrity Silhouette Cruise Reviews

Booked this cruise as we got a great deal on a Celebrity Suite and was looking forward to the WOW factor. It was the 12 night sailing from Rome to the Greek Islands and Israel in late October. The check in was very smooth and being in a ... Read More
Booked this cruise as we got a great deal on a Celebrity Suite and was looking forward to the WOW factor. It was the 12 night sailing from Rome to the Greek Islands and Israel in late October. The check in was very smooth and being in a higher level suite we were met at portside and escorted to the Michaels club to have a drink. This started of the cruise very well. Got to our room Suite 1110 and was slightly disappointed as based on past cruises the SKY Suite is actually bigger. Seems like they have tried to cram a lot in a small space. We were on the HUMP so the balcony was much bigger but what a waste of space. We had one comfy lounger and a small round table with 2 chairs. So much wasted space... Everything on the ship is ow an extra. We were bombarded with this package and that package by the staff to try and make the cruise better but I only see Celebrity getting any benefit as everything is so expensive. We had a drinks package which helped but if we wanted a better class of wine, beer or even a cocktail then another 7 bucks was added to the bill. If you have never been in Michael's club then don't get too excited. On this ship it was next to Murano and inside the room it is very dark as there are no windows. The atmosphere is not great either. We started eating in Luminae but after many complaints, not just from us, we moved to the Blu Restaurant which was much better and we ate there for the rest of the cruise. We did complain but nobody came to talk to us about it. Entertainment was OK and it was what I expect on a cruise ship. You just have to go with the flow and go along to the theatre. The Officers seemed to be keeping themselves to themselves. I can honestly say that I seen the Captain once the whole cruise and did not see many other officers either unless they were having coffee in the Coffee bar. We were ken to see Israel as we had never been there before. The country is stunning but like all cruise ships arriving at a small port there are line and lines everywhere. We had booked excursions for 3 days but after 11 hours on the first day we decided it was enough. When getting off in Israel you have to go through Customs and this took ages as you can expect with over 3,000 people trying to get off the ship. We cancelled the other excursions and did our own thing. I am trying to say something really positive about the cruise but are struggling. We have been on the Celebrity Eclipse and Celebrity Reflection and they just seemed better organised ships. As many off you are Elite members and above, you expect to be treated well but we are also Diamond Plus with Royal Caribbean so our next cruise is April next year on the New Symphony of the Seas. Read Less
Sail Date October 2017
This was my 7th Celebrity X cruise and it certainly comes in 7th in terms of satisfaction. It is our first time on Celebrity Silhouette. The ship itself is in reasonable condition with the obvious signs of wear and tear, however having ... Read More
This was my 7th Celebrity X cruise and it certainly comes in 7th in terms of satisfaction. It is our first time on Celebrity Silhouette. The ship itself is in reasonable condition with the obvious signs of wear and tear, however having threadbare sofa's and upholstery absent from staterooms leave a very poor sight. Old carpets need to be installed asap. The itinerary was Israel and the Med for a 12 night cruise. The main dining room the Cuvee really did disappoint with poor food and equally poor service from day 1 and it continued for 3 nights till having had a disagreement with the chef over the quality of the leg of lamb a table move was required by all members of the table not just my wife and I. On speaking to the chef who came to my table not once did he apologise for the poor quality of the lamb which was totally inedible and so full of fat it wasn't fit to put on a plate and serve it to a paying customer. The chef was in my opinion not bothered about the matter and treated me with contempt, I do add that I never once raised my voice I was very polite and told him that his service to me wasn't acceptable and certainly he had let down the company who do strive on calling it 5* service. What was served to me was not fit to put in front of a paying customer. A table move was taken due to the staff continually watching over us when our food was delivered to the table, it may sound trivial but it was intimidating. Chimpanzee's tea party. Having moved to a new area of the Cuvee we were treated very well by the waiters and the manager who twice provided us with a special lamb chop meal. It softened the blow but left a bad taste with us. The ocean view café let it self down especially in the meat areas again, the carvery served beef 70% of the days which was again tough to chew and not really good enough but also on other days where Turkey/Pork/Lamb was on the menu to be given ONE small cut of meat is just not on and to do an "Oliver" and ask for more was treated with scorn from the chef cutting the joint. We paid an awful lot of money for this trip and being given paltry slices of meat is unacceptable. I rarely if ever use Celebrity's excursions as they appear to be very expensive but with the security in mind we booked to go on the half day trip to Bethlehem which cost $135 per person. Now I didn't know what to expect but to sit on a coach for 90 minutes each way, stand in a queue for 2 hours to see the birthplace of Jesus and get to see it for a least 1 minute then return to the ship. No refreshments or food were provided although a toilet stop was made on the outward journey where water and other foods could be purchased, in terms of value I would give the excursion a massive 1/10 it was daylight robbery. It didn't help when others on the trip from other coaches were so rude when trying to get to the front of the queue, I'm sure anyone reading this review has suffered at the hands of these ignorant selfish people and not said anything... People who were near me definitely heard me telling them that this is a queue and your not getting passed me, oh and one of these people was the actual tour guide (Palestinian) not the Israeli guide. The Celebrity X theatrical shows I always watch and was amazed to watch the production of 'PEARL' it was absolutely awful and not up to scratch, the other two shows were decidedly average. The other evening shows were again a mixture of good average and poor. Particulary enjoyed Jayne Curry, The Joe Cocker voice, The USA comedian... Sue Denning works her socks off and a well done Sue award .... Bar staff throughout the ship were excellent and the majority of the waiters were first class, the ships officers were totally the opposite and appeared to be sullen and moody. Special mention to the staff who work the toilets, what a pleasant bunch of people doing the job most would run away from... always smiling and being pleasant. I wont mention the dirty so and so's who never wash their hands leaving the toilets and then by passing the hand cleaning staff... How inconsiderate are these people? First cruise I've ever had to ask the stateroom boy to replenish us with soap and shampoo and leaving us with only one towel on one day. May sound like I never enjoyed one minute of the cruise but I did, we met some really fantastic people who also told me that they thought Celebrity were letting standards drop alarmingly and were upset that OUR favourite cruise liners were rapidly dropping to this poor unacceptable standards. My final paragraph will I'm sure raise an eyebrow or two ....... and believe me you had to be there to see it and witness the inappropriate behaviour in the Sky lounge on several occasions where I had to witness the groping of some couples where I find it quite disturbing to see them rubbing their hands in the genital areas of their dancing partners ? but come on guys leave it out please... Not nice to see any sexual activity on the dance floor ? Or am I being old school ? Whatever I didn't find it acceptable.. I'm booked already to sail with Celebrity over the Christmas period.... lets hope the standards have not dropped any lower Read Less
Sail Date September 2017
We chose this cruise because of the destination ports (Italy, Israel and Greece). All of our previous cruising experience was on Holland America. Overall, the ship is in great condition and service was as expected, what I didn't like: ... Read More
We chose this cruise because of the destination ports (Italy, Israel and Greece). All of our previous cruising experience was on Holland America. Overall, the ship is in great condition and service was as expected, what I didn't like: * Food in dining was sub-par, especially for what we paid. Quality was not good, portions were small - I was surprised they did not have menu and wine options that matched with our destinations - Italy, Israel and Greece. * Drink packages are not worth it, way too expensive. At best, you come out even for what you spend. Only worth it if you want the "pay-up-front and forget about it" benefit. * Entertainment was in the center area and was quite loud. There were not great options if you wanted quiet time during the evening. Personally, I would have loved classical - piano, violin, etc. * Common areas were not as clean as they should have been (around pools especially). Felt like lounge chairs were "well-used" and a bit dirty. What I liked: * Service was very good. The only wait times were at some of the more popular bars early evening before dinner. There was a crush of people and you'd have to wait 5-10 min to get a drink. Other than, that - state rooms were well kept, clean and everyone was very courteous. * Cabin was in good shape. Minor complaint about our back deck - got dirty at times, not sure if that was from soot, or something else. We would read on back and books, ipad had dirt after spending an hour or 2. We were on back - room 8353. * Excursions - favorite excursion by far was the Multi-Day tour in Israel, guide was well-versed. Read Less
Sail Date September 2017
Flew to Rome via jet 2, transfers and check in all very efficient.The stateroom was as expected having cruised previously on the Reflection, Equinox and Eclipse. Although in the bathroon the toilet seat was badly stained around the rim ... Read More
Flew to Rome via jet 2, transfers and check in all very efficient.The stateroom was as expected having cruised previously on the Reflection, Equinox and Eclipse. Although in the bathroon the toilet seat was badly stained around the rim seat and the toilet not very clean under the rim. It was pointed out to the attendant and the seat was changed, I should not have had to do this.The first of Celebrity cutbacks is evident in the bathroom they have changed the toiletries to a cheaper brand and no longer supply shower gel, but supply body lotion, cannot see the logic in this.The Ocean View Cafe is the same as the other Solstice class ships and cannot fault the range of buffet food and service. The same cannot be said of the Main Dinning Room. In the evening out of the entire cruise we had about three decent meals, the quality of the food was quite poor and the service slow, more the fault of the kitchen staff than the Waiters. I cannot comment on the speciality restaurants as do not use them. I do not think you should have to pay for better food and service when the dinning is supposed to be five star. The entertainment is another area of cutbacks the activities staff has been reduced to two people Pete who is British, and Martin a Belgium lad, both were pleasant enough but the activities were cut to a minimum Trivia Quiz sessions were few and far between, Deck activities non existent apart from Pool Olympics which they repeated and very little in the evenings around the ship, not even a late night deck party .The Cruise Director Ian Creswell was conspicuous by his absence around the ship, and was less informative on the nights he did decide to appear to introduce the act in the theatre.The Guest Entertainers is one area where Celebrity have improved.Highlights being Lyndsay Hamilton and Ancora. After docking in Venice early morning for an overnight stay before disembarkation there was no Goodbye Show in the theatre, very little to do at all apart from watching the film "Gravity". Have not reviewed the itinerary on this particular cruise, as most cruisers will know the ports of call. If the cutbacks high lighted in this review are a result of Celebrity giving away Free Drinks Packages and On Board Credit to get bookings, they should re think their strategy as on this particular ship standards have slipped way below the five star standard they pride themselves on.   Read Less
Sail Date May 2014
Having just returned from the Holy Land Cruise on the new ship Silhouette, I thought I would like to vent some frustrations as well as point out the things Celebrity does well. The Pre Cruise Hotel Empire Palace in Rome was ... Read More
Having just returned from the Holy Land Cruise on the new ship Silhouette, I thought I would like to vent some frustrations as well as point out the things Celebrity does well. The Pre Cruise Hotel Empire Palace in Rome was clean and comfortable. The rooms although small by American standards, provided more comfort than we expected for a European Hotel. Transfers were on time and the ride was comfortable to the port. Once we arrived at the port it was bedlam. The lines for boarding were excessive. We were in concierge class and select status but we still waited in Disney type lines in a hot building. The process took over an hour. Our prepaid drink package was not on our sea pass and we had to go to guest relations to get it sorted. The cabin was on deck 10 and aft. Our veranda accumulated ash from the smoke stacks. Cabin stewards Reynaldo and Michael were exceptional. The washed the veranda and furniture in the morning so the ash was only a minor inconvenience. It seemed the ship had a problem selling the cabins and resorted to a practice we had not seen before on Celebrity. The empty cabins were filled by many Europeans who seemed to get a bargain. They had many children (infants up) and were rude and loud. The children lived in the pools along with their diapers, went into the no children hot tub and pool near the spa. Celebrity officials looked the other way. It was upsetting when the mothers and grandmothers changed the dirty diapers and bathed the children in the public shower next to the pool on deck 12. They even were allowed to run around in the Specialty restaurant Qsine during our dinner. The food was up to Celebrity standards; however our waiter and assistant waiter were not experienced or simply did not care. Drinks ordered were not delivered; steak knives appeared long after the steak was served. They certainly need more training. One hour before sailing from Haifa (about 9PM) to Ashdod in Israel the captain announced that we were staying in Haifa for two more days. This only was a problem for those of us that had prepaid tours from Ashdod and we had to re do itineraries at some extra cost. We felt that they could have announced the diversion sooner, so our tours could have been changed with more thought. My wife and I felt that Celebrity did not fulfill their mission on this cruise Read Less
Sail Date August 2011
Celebrity Silhouette Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.2
Entertainment 4.0 3.8
Public Rooms 5.0 4.5
Fitness Recreation 5.0 4.1
Family 4.0 4.1
Shore Excursion 4.0 3.6
Enrichment 4.5 3.7
Service 5.0 4.5
Value For Money 4.0 4.0
Rates 4.0 4.2

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