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4 Helpful Votes
Sail Date: March 2019
We chose the cruise for the itinerary and the fact that we had been on the Mariner before and had liked it. This time however we were sorely disappointed. The captain seemed to have difficulty communicating with the passengers and any ... Read More
We chose the cruise for the itinerary and the fact that we had been on the Mariner before and had liked it. This time however we were sorely disappointed. The captain seemed to have difficulty communicating with the passengers and any major announcements were handled by the cruise director. There was no warning that we would be without internet or communication the last half of the cruise. The itinerary was poorly planned and the Easter Island draw had been been promoted on the ship as being a pretty sure thing, was a great disappointment to all. Even though it wasn't the fault of the ship that we did not get to go to Easter Island, it was misrepresented as 80% chance by their enrichment speaker and the staff. The food was off and on with some excellent nights and some nights we couldn't find anything desirable to eat. This is amazing on a ship with so many nice restaurants. Surprisingly the buffet turn out to be our best option several days. The exit off the ship was extremely and unnecessarily chaotic. The disembarkation problems could have easily been avoided since the cruise line knew our flight time and the conditions at the airport and Cruise dock , but insisted on holding us back from leaving until after all of their tours left before us. Therefore those with flights from Lima had to wait too long and therefore get in last at the airport lines and almost missed flights. Even with all this time we had the buses were still not ready when they told us to leave. Combine this with the fact that they did not service their printers or computers to print boarding passes Etc the days before we had to disembark, seem to convey they we're focused on getting their excursions going to Lima rather than on the needs of the passengers who were still on board. Read Less
5 Helpful Votes
Sail Date: March 2019
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was ... Read More
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was advertised our own personal Butler, (which was shared by many other suites so personalized is the farthest from the truth.) He is given too many rooms to service. We also understood we would have preferred tendering, (which we were first to get tickets, but told we would be last. Yep, last to tender.) We almosted missed our excursion. Does the ship care? Nope! If you book through them then you are first to tender. *Know b4 you go! Next the food. Why does everyone rave about the food? Ugg! My wife got sick on the fish. It was not cooked though enough. The Caesar salad is soaked in dressing every time! It was gross! Our friends lobster was over cooked. The buffet breakfast is pretty good but basic. We ordered room service breakfast. The scrambled eggs were runny, boiled eggs inconsistent. The fruit was mushy & over ripe most of the time. If you wear a hat to dinner, be prepared to be kicked out!! We were late for almost every port with little time anyway. Then paying extra to be in a PHS and having to be last to tender. What a slap in the face. Bottom line: a PHS gives you nothing extra really! The laundry service is terrible it took four days to get 20 items back! Four tiny washer & dryers for the whole boat so get ready to stand in line!! Now Entertainment: (———.) that describes it. VERY limited, basically nothing. The butler &/or staff is always pressuring you to buy something like an excursion or wine tasting or martini tasting (they must be getting a commission!) It just sucks!!! The rooms are small and closets are too. We have sailed other cruise lines and not had such a terrible experience. Oceania is not for me. Read Less
9 Helpful Votes
Sail Date: March 2018
We love Oceania for its amazing service and outstanding food quality and variety. We've been sailing on Oceania for the past 15 years and just got off the Marina yesterday. This was an unusual itinerary since it had so many sea days ... Read More
We love Oceania for its amazing service and outstanding food quality and variety. We've been sailing on Oceania for the past 15 years and just got off the Marina yesterday. This was an unusual itinerary since it had so many sea days (which we both love). We boarded the ship in Papette, visited 4 ports in French Polynesia and then sailed to Hawaii and visited 4 island ports there. We sailed 5 days from Kawaii to Los Angeles where we disembarked. We really enjoyed the ship's excursions. We did an excursion in every port. We enjoy nature, birds and photographing beautiful landscapes - we were not disappointed. The Pacific Ocean was as calm as a lake (we were quite lucky). We had perfect weather on every port day and all but one sea day. Our butler proved outstanding service - including room service breakfast on disembarkation day. We have booked a 30 day voyage August, 2019 sailing from London to NYC - visiting Iceland, Greenland and some of Europe. That will complete 31 Oceania cruises for us. Read Less
2 Helpful Votes
Sail Date: March 2018
We chose our cruise because of the itinerary (French Polynesia & Hawaii) and were a little apprehensive due to the smaller ship. We were very happy with both. Planning to go again real soon. The staff especially the team of Joseph ... Read More
We chose our cruise because of the itinerary (French Polynesia & Hawaii) and were a little apprehensive due to the smaller ship. We were very happy with both. Planning to go again real soon. The staff especially the team of Joseph & Gidek (sic) our room attendants worked above and beyond to insure everything was perfect. We’ve been on a few other cruise lines and found Oceania a cut above the others in accommodations, service level and, by a wide margin, food and wine. With a total of 20 sommeliers on our ship, an emphasis on upsell on wine sales were evident. Room service at no added cost is nice benefit. We tipped with each delivery. Easter brunch was popular, 850 passengers attended. The Hawaiian Buffet is not to be missed. Our 18 day cruise had half of them at sea. casino tournaments actually didn’t have enough players to be held - but the ship had plenty of activities. Karliss the culinary instructor was popular and cheerfully shared his expertise. Daniel’s movie star smile seemed to be at every meal and Red Gingers Sasha was always super friendly. If you’re having more than 4 drinks a day, consider the drink package. The rest of ship was spotless clean. We plan to take another Oceania cruise soon. Non Voyage! Read Less
4 Helpful Votes
Sail Date: October 2017
We've just returned from a 12 day cruise from Rio to Buenos Aires. We met a great crowd of people and made several new friends. The food was generally of a very high standard although the portions were small like nouvelle cuisine - a ... Read More
We've just returned from a 12 day cruise from Rio to Buenos Aires. We met a great crowd of people and made several new friends. The food was generally of a very high standard although the portions were small like nouvelle cuisine - a started portion of 3 Tiger prawns is hardly going to satisfy most people. The website stated that the Sirena was refitted in 2016. This is misleading - the speciality restaurants may have been but the common areas were very dated rather like a 3 star hotel. Very disappointing as we had only previously sailed with Celebrity and we were told that Oceania was a step up. I would strongly disagree. The Staterooms (I prefer to call them Boxrooms) were minuscule and the shower rooms were like telephone kiosks and fitted to a standard that reminded me of an NHS hospital. In summary I would say that the Sirena is past its "Sail by" date. Read Less
2 Helpful Votes
Sail Date: September 2017
We chose this cruise ship because of itinerary, ship size,and recommendation from our travel agent - we experienced such attention to detail by the well trained staff - great food with so many different food, restaurant and seating choices ... Read More
We chose this cruise ship because of itinerary, ship size,and recommendation from our travel agent - we experienced such attention to detail by the well trained staff - great food with so many different food, restaurant and seating choices - my husband and I were glad that we could sit at tables for two at all of the ship restaurants - (our first cruise on a much bigger Royal Carribbean ship placed us at a table with 4 other couples of their choosing resulting in two of the couples not getting along and making the daily dining times dreadful instead of delightful.)Oceania assigned us a cabin towards the back of the ship which was right below the ship's smoking lounge - our cabin and balcony which we had to pay extra for filled with smoke each time we opened our sliding door -we are not smokers and were not told about the issue ahead of time even though the ship's staff that we asked were well aware- rooms by the smoking lounge should be given to smokers only - we suffered for 3 days with this issue before we submitted a written complaint upon which the executive concierge moved us to a new suite as well as giving us ship credit to use. Lucky for us a guest didn't show up on the sold out cruise or we would have been stuck in that room The excursions were wonderful well organized with experienced entertaining tour guides. The embarkation and disembarkation were easy smooth and quick unlike the Royal Carribbean cruise where we stood in line for hours. The ship entertainment seemed great but needed to offer an earlier show time instead of( the too late for us) 9:30PM due to all of the early excursion times. Our biggest complaint deals with the extremely unfriendly concierge who acted like we were bothering him even if we had a simple question - the same thing happened with a girl at the reservation desk and a girl at the reception desk - these three employees obviously don't like or take pride in their job and do not represent the rest of the extremely friendly anxious to help with absolutely any request staff of the ship. We will definitely go on a cruise with Oceania again Read Less
4 Helpful Votes
Sail Date: September 2017
This was our third Oceania cruise, and although we rated this “very good”, we did pass along to Oceania several criticisms, which we hope will be considered “constructive”. The good – Sirena is nicely restored, well maintained ... Read More
This was our third Oceania cruise, and although we rated this “very good”, we did pass along to Oceania several criticisms, which we hope will be considered “constructive”. The good – Sirena is nicely restored, well maintained and the staff is very good. There were some instances of poor service, but these are rare. The not good - bathrooms in cabins below penthouse level are too small. Dining - Grand Dining Room was most consistent (selections & preparations) and service was excellent. But the Terrace restaurant was just mediocre; okay for breakfast but other meals were inconsistent. It is too informal; cafeteria style for dinner. Compared to the outstanding dining on Marina last year, Sirena’s is a bit short on preparation and diversity. Primary dissatisfaction - severe overcharges for excursions and alcohol. A reasonable price might actually generate more sales and profit as well as sending customers a better message. Example: Alhambra & Granada private tour (16 people) ran $110 pp; the ship’s tour was $319 pp. This type of overcharge causes cruisers to spend lots of personal time to research and book private tours, and is a great inconvenience. For alcohol, two martinis cost $26+ with an included 18% service charge, and that's at Happy Hour! Overall, we would probably sail Oceania in the future, especially with certain policy and/or pricing changes. Read Less
7 Helpful Votes
Sail Date: September 2017
This was my first cruise but definitely not my last. My husband and I picked this cruise in particular because it looked like it wouldn't have any small children running around, as it was after Labor Day and the target demographic ... Read More
This was my first cruise but definitely not my last. My husband and I picked this cruise in particular because it looked like it wouldn't have any small children running around, as it was after Labor Day and the target demographic seemed to be for those 40 and up. It worked- we were nearly the youngest couple on board. Everyone we spoke to was an Oceania regular or had come from one of the bigger ship lines and not gone back. One couple was on their 20th Oceania cruise! The Oceania Regatta was everything I pictured a cruise ship to be. All the decor was very classically elegant and reminded me a bit of an English country home. The service was great, the food was delicious, and I never felt crowded. I spent lots of time in the beautiful Horizons bar/tearoom just looking at the amazing views. It was cool out but the saltwater pool was heated- we were nearly always the only ones utilizing it and the hot tubs. We got 4 nights at the specialty restaurants on board, 2 at Polo Grill, 2 at Toscana. I am in sales and so spend a lot of time taking customers to steakhouses, so I'm a bit hard to please, I suppose. I was pretty unimpressed with Polo Grill on both occasions. The service felt very rushed and the food was average. Toscana, on the other hand, was absolutely amazing. The two meals we had there were the best of the whole cruise. The service was impeccable. The main dining room food and service was excellent every time. We had breakfast outside nearly every morning in the Terrace Cafe, overlooking the wake of the ship. Beautiful and relaxing. I will say my biggest complaint about the Regatta was the coffee. It always tasted old and terrible. They have espresso machines with Illy beans but I like good brewed coffee and you just could not get it anywhere on board. We stopped in Ketchikan, Juneau, Sitka, The Hubbard Glacier, Victoria (BC), and Astoria (OR). Ketchikan was very charming, they have a nice little area on a pier with shops overlooking a creek. The salmon were getting near the end of spawning and you could watch them from the pier. We went to Dolly's House and took the $10 tour, which was worth it just to see the well-preserved kitchen and household items from the early 1900s. We also took an Oceania excursion that included a short nature walk and canoe trip. We were very fortunate to have a beautiful clear sunny day, apparently that is a rarity in Ketchikan. I was saddened to see that Ketchikan and Juneau's dockfronts were very cheesy and touristy. Apparently the cruise lines recently purchased all the waterfront property and filled it with jewelry and souvenir shops like you see in the Caribbean. There were dozens of tacky jewelry shops with sales people out front trying to lure you inside, it was really off-putting. The locals we spoke to were not happy about it. Sitka was much smaller and quaint, we really enjoyed our hike and shopping downtown. They had lots of unique little shops. All of our excursions (mostly hiking/nature walks) were very well run, had great local guides, and were very enjoyable. Another stroke of luck was on glacier day. Visibility was great and we were able to get right next to the Hubbard Glacier. Apparently on previous runs the fog had kept the Regatta from getting to it/near it. We saw lots of calving as we had cocktails on deck. What a great experience. Victoria and Astoria were nice, a bit boring. My husband and I managed to find the only bad restaurant in Victoria's Chinatown. Yelp really let us down there! The Flavel house in Astoria was a nice little tour of a beautifully preserved mansion from the 1800s. The Buoy Brewery was the highlight of our trip to Astoria, it is a waterfront brewery built on a dock with amazing food and drinks, with sea lions that live underneath it. There is a glass section of the floor you can look through to see them all lazing about and barking at each other. Our days at sea were relaxing and fun. We didn't attend any shows (they looked corny) or participate in too many activities, we just relaxed and lurked in our stateroom. Our cruise ended in San Francisco. We skipped the long taxi line and grabbed an Uber (apparently the taxis shun the ports because the fares aren't profitable). All in all, it was a great trip. We booked another cruise on Oceania while we were on board, we really enjoyed the all inclusive smaller ship atmosphere. Read Less
5 Helpful Votes
Sail Date: August 2017
This was a honeymoon cruise and expectations were high. On the third night of the cruise our shower lost pressure only to regain pressure while gushing hot thick brown water. Thank God my wife was not in the shower, otherwise her being ... Read More
This was a honeymoon cruise and expectations were high. On the third night of the cruise our shower lost pressure only to regain pressure while gushing hot thick brown water. Thank God my wife was not in the shower, otherwise her being covered in thick brown water would have ruined our honeymoon. I was told by reception we would have a plumber address the situation right away only to have our cleaning person assure us that a "water test" had been conducted. This attempt at a solution was insulting. I asked reception if we could have access to any available shower to sanitize only to be told that there was nothing they could do. A plumber left an indecipherable message confirming a leak the next day, but at that point I had already sanitized myself with a cold shower and hand sanitizer (...and slightly regained my wife's confidence that I wasn't completely defiled by sewage). We were apologized to with a cheap bottle (also insulting since we don't drink). Providing a shower would have resolved the problem. Instantaneously being told no when asked for showering options was disappointing. We tried to enjoy the remainder of the cruise, however the open berating of staff by management, the repeated errors made by the Destination Staff and wait staff, and the chaotic disembarkation force us to consider other options for future cruising. We avoided the entertainment (lack of interest) and specialty restaurants. We had booked all the specialty restaurants but cancelled after Red Ginger staff consistently got our order wrong. Read Less
8 Helpful Votes
Sail Date: April 2017
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the ... Read More
We booked an excursion to Paphos in Cyprus. The description of the tour which appealed to us was 1. Taken to Paphos and have three hours free time to explore independently or 2. Visit the Villa and see the mosaics and the tombs of the kings and lastly 3. Take a stroll along the harbour. However, we were given no choices at all! We were dropped off at the harbour and left there. There was only a few restaurant and tacky gift shops. I was in a wheelchair and on 24/7 oxygen. We tried to find some shops but it was a long trek and we only found a very small mall and went back to the harbour and waited there for a coach to return. We put in an official complaint at this persons desk when we returned and received 10% refund which was an absolute joke we had wasted our money and our day in Cyprus. The literature is completely misleading and if we had known what was in store we still could of taken the free shuttle bus or gone to Limassol where apparently the guests had a fantastic time which made us even more fed up ..... I keep trying to get in touch with the excursions specialist team as we was advised to do once we got back to UK but I have had no luck getting through so needed to vent my feelings somewhere. As for the cleanliness of the newly refurbished Kings Court, we found it dirty, especially the walls next to the tables, the skirting, the windows. Infact, a lot of the communal areas needed TLC. They were cleaned but the staff were very lethargic and did everything at a snail's pace and didn't seem to take any pride in the fact that they were on a Cunard ship, although they cleaned they didn't clean the edges or the corners. This is where germs lie ......... Read Less

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