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3 North America River Romantic Cruise Reviews

We chose this cruise to get a lifetime experience on the Mississippi River. The advertising of the cruise was very effusive about the standard of the service and the experiences that were to be enjoyed. But, let me tell you what really was ... Read More
We chose this cruise to get a lifetime experience on the Mississippi River. The advertising of the cruise was very effusive about the standard of the service and the experiences that were to be enjoyed. But, let me tell you what really was experienced. Meals: The restaurant setting is comfortable but crowded. The furniture needs a good clean. The meals were presented in a haphazard style with little appeal to the presented food, it was just placed on the plate. The menu selection on some of the days was appalling. Rooms: Our room was comfortable but included basic furniture. The bed was too short ( I am 179 cm or 5'11") and my feet hung over the end of the bed. The linen was a good quality. Entertainment: This was the highlight of the cruise. Variety and energy were the keys to keeping us entertained. Very good standard of delivery was held throughout the cruise. Gym: A very basic and barely adequate gym and pool is on board. Service: This was the most disappointing aspect of the cruise. After paying $AUS1,000+ per day for a cabin leading onto the veranda, service delivery was very poor. We had to continually request shampoo, soap and other bathroom amenities be maintained. The service in the dining room was appalling. Food was plonked on the table without any of the normal etiquette processes, wine was sloshed into glasses, orders were forgotten, explanation of selections was very poor and there was no continual supervision of the table. Excursions: The complementary shuttle bus service was very welcome and appreciated. Read Less
Sail Date June 2019
We have family in the Pacific Northwest and wanted to both see them and tour the region. We are in our seventies and found most of the passengers just around our age bracket. The boat is easy to both board and get around. The hotel ... Read More
We have family in the Pacific Northwest and wanted to both see them and tour the region. We are in our seventies and found most of the passengers just around our age bracket. The boat is easy to both board and get around. The hotel accommodations before the cruise were quite good. Clean quiet room. The check-in procedure went well. The boat was close enough to the hotel that we could walk to it. The most outstanding feature that I remember about the boat is that it had the loudest flushing toilets I have ever heard. I've been on other cruises and have used the facilities. But this was a roaring beast! As to the ports of call, I realize that weather is a contributing factor in allowing the rivers to be navigable. I find that usually some adjustment has to be made as to itinerary. The company knows this as it happens often. Yet the American Empress seems to be caught off guard by it. On our next to the last day we were to cruise up the Snake River. This couldn't happen and we were left at a industrial dock. The speed boat trip down the Snake became a bus trip to Walla Walla. The company could have accommodated the boat trip, but told the speed boat company that they had something else planned for its passengers. As for the food, there is certainly enough of it and, as cruises go, it is good. But practically every traveler on this cruise was hovering ten years on either side of sixty. Food was entirely too salty for this clientele. Also, desserts were never printed on the menu. I suspect this was because they ran out of certain offerings. The scenery was absolutely breath-taking and the riverlorian a highlight of the cruise. He knew both his geography and history. But, all in all, it was a mediocre cruise at best. Read Less
Sail Date May 2017
With last minute change to Nashville we were treated to a stay at the Gaylord Opryland Hotel as well as an evevning at the Grand Ole Opry. Great fun. Cruising the Cumberland River was a treat and with our Naturalist Steve Marking and ... Read More
With last minute change to Nashville we were treated to a stay at the Gaylord Opryland Hotel as well as an evevning at the Grand Ole Opry. Great fun. Cruising the Cumberland River was a treat and with our Naturalist Steve Marking and his lovely wife adding informative narrative as we went through the narrow waterway. The trip was enjoyable until we reached the lower Mississippi and a pattern developed as we would arrive in the morning and leave at 12:30, not allowing enough time to see all of the offered excursions or the towns, and only to arrive at the next port the same afternoon or early evening. We arrived at New Orleans the afternoon prior to disembarkation the next morning. The extra cost tour of Graceland was 1 hour short and most on tour were not able to see the entire exhibit. The planners need to review this trip. The fitness equipment was in need of maintenance and repair. The food was generally very good but by most ocean cruise standards very limited in scope and selection. The quality and presentation was excellent but I have never been served a half of a sandwich at lunch. The wait staff were just wonderful and made our meals even more enjoyable as well as the cruise staff who could not have been more accomodating. The entertainment was hit and miss. One group fair the next outstanding. But all in all it was a fun trip and we booked two cruises for next year. Read Less
Sail Date October 2016

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