3 days before we sailed, we were contacted by P&O who advised us that our cabin was no longer available and gave us an ultimatum of a downgrade to inside cabin with a 50% refund or cancel our holiday. We were left with no choice but to accept the downgrade. We booked this cruise in June 23. The ship itself is in a poor state and in desperate need of a refurb. The food was substandard. We we both ...
I’m onboard now and the service has declined dramatically! Lots of new staff with attitudes and 3 star service. Rooms are outdated and in desperate need of a renovation. Stains on carpets and drapes . Bathroom still has a musty curtain and room temperature can not be fixed as they were here twice .
The staff questions everything. Order room service for breakfast no cutlery I call they say “are ...
Embarkation superb; atrium pathetically underwhelming; cabin spotless and stewardess excellent; ship tired and has the feel of being past it's sell by date; In-house shows very professional; singers average; comedians pretty dire and smutty (the two go together),and in the main not funny; cost cutting everywhere, flogging you stuff at every opportunity; food average only; tea and coffee dire (not ...
Pros are supposed to go before cons, so I will put the positives first, but please don’t miss the negatives later in this review, because although there were a few redeeming qualities, make no mistake, I would never sail with MSC again.
First positive, all the staff below the managerial level deserve to be commended for being true, if not powerless, delights. We had many wonderful interactions ...
If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...
My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...
We chose infinity after traveling on solstice and we're very impressed. Sadly the infinity is no where near the same class. It is shabby and much of the decks are rusty.
The food in main dining room can only be described as school dinner type food. Very little choice and basic . The entertainment in bars is again very basic with little audience engagement.
The staff work very hard but ...
I am an experienced traveler and had some Marriott vacation club points to use or lose so booked this ten night trip from Barcelona to the Canary Islands and Morocco. Neither of those destinations were worthwhile. Cádiz was interesting. Celebrity is no different than RC or Norwegian. Same tawdry shops, casino, silly activities, mediocre food, staff who fake that they like their jobs. The cruise ...
We've previously had nothing but great experiences on our prior two cruises with Celebrity. So, we were excited for an opportunity to visit the Canary Islands, Morocco, and Cadiz onboard the Celebrity Infinity. We went in with the understanding that Infinity is older than the other ships we've cruised on with Celebrity. However, I was not prepared for our stateroom experience that was literally ...
As title took 2 1/2 hours to get though customs, and this is not the first time, so I will never cruise on any ship from Barcelona again. Going the other way trying to get out of Barcelona wasn't much better only took 1 1/2 hours so be carful. The ship great I like that size of ship 2500 / 3500 people is big enough for us, cabin first time very close to lifts never heard a thing. Fastest we have ...