1. Home
  2. Cruise Destinations
  3. Canary Islands Cruises
  4. Canary Islands Cruise Reviews

104 Canary Islands Romantic Cruise Reviews

Chose this cruise as we love all the dancing aboard Cunard lines. This was our second, the first being 17 days on Queen Elizabeth. Had not been to the Canary Islands so it was a good fit. We had an ocean view as compared to a balcony ... Read More
Chose this cruise as we love all the dancing aboard Cunard lines. This was our second, the first being 17 days on Queen Elizabeth. Had not been to the Canary Islands so it was a good fit. We had an ocean view as compared to a balcony last time and all was well. Room steward was great as always and room was clean and comfortable. Could not see the difference in cost being worth it on this 12 day trip. I think the main dining was OK but not great. Service was good but a little unorganized compared to last time. Never asked for second slice of bread and hardly filled an empty water glass. My wife is gluten intolerant and they prepare everything on the menu for her which other lines only have restricted menus. Did miss the shrimp cocktails as they were not ever there and the lobster tail was breaded? Only attended a few shows as most were with the ships compliment and not acts brought on. The few acts were good but I would rate as below average as a whole concidering they used their own talent most nights, Ballroom dancing was good but I would have enjoyed more than one afternoon tea dance.. Upstairs club was great as was the party band(very varied in their different types of music) Also had a 60's review band that played in auditorium and in the Queens ballroom the last night. Ports were interesting and all were walk off into the local city. We did not do any excurions as the ports offered nothing we hadnot already done. We just enjoyed walking around and sampling the local areas, and were usually back on board by 1-2pm. Overall an enjoyable trip though I prefered Queen Elizabeth Read Less
Sail Date October 2019
This was our 3rd cruise on Indy and our first since it was refurbished. We thoroughly enjoyed ourselves with very little to complain about. I would say though that I preferred the ship before all the added whistles and bells. The ... Read More
This was our 3rd cruise on Indy and our first since it was refurbished. We thoroughly enjoyed ourselves with very little to complain about. I would say though that I preferred the ship before all the added whistles and bells. The overall condition of the ship was very good. The food in Windjammer and the MDR was some of the best we have had on any of our cruises and our waiting staff in the restaurant couldn't be faulted. Our balcony cabin was fine although the storage was limited and the wardrobe was badly set out. It was clean and functional. We rarely saw our cabin steward as we had nothing to ask him for as it was all there. We found a sun bed easily every day without resorting to getting up at the crack of dawn and in spite of reading in a recent review that people are charged $10.00 if the towels aren't returned at night this is simply not true. The only time you are charged is at the end of the cruise if the towels aren't returned. We never returned a towel at the end of the day merely changed them without showing our passes. We were served fairly quickly in all the bars we went to and also found a seat at all the shows.. Grease was particularly good and also The Jersey Boys show. The Cruise Director Cubby was just OK. We wish they would change the shows along the Promenade as they have been doing the same thing down Main Street for years now. The shops were a major disappointment on his cruise.. Normally there are carts with different items along Main Street but most nights there was one or none. Overall a great cruise Read Less
Sail Date June 2019
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and ... Read More
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and arrangements at departure, on arrival, coaching to Santa Cruz and boarding Marella Dream went like clockwork. The ship is old but is modern in appearance with good quality furnishings and the staff very friendly and helpful, nothing was too much trouble from our room steward to the bar and restaurant staff. Corridors and lift space are a little narrow and not as spacious as more modern ships. The variety of lounges and drinking and dining options were first class as was the food and drinks. We like to be on our own for dinner and for six nights we were served by Jennifer and April who looked after us very well. The Marella Dream Show team and their shows in the Broadway Show Lounge were excellent. Some very good singers and dancers however the comedian Alan Wilkins material was older than us and we are in our 70's. The resident band were again very good with such a wide range of music on offer. Our only disappointment was the lack of space for sunbathing when we had such good weather. We were birthed in walking distance of six of the places we visited which is brilliant. There were lots of excursions and trips arranged which people we spoke to enjoyed. Leaving the cruise was also faultless, colour coded luggage and well organised. Our only disappointment was East Midlands Border Control on the return. It took about 30 minutes to process us which is not acceptable. A superb restful and enjoyable cruise. Thank you TUI. Read Less
Sail Date February 2019
We haven’t cruised before and wanted to celebrate our anniversary so we went for a low end weeks cruise as a taster with Marella Dream, with no exaggeration from the airport going to the airport coming home it was fantastic, boarding the ... Read More
We haven’t cruised before and wanted to celebrate our anniversary so we went for a low end weeks cruise as a taster with Marella Dream, with no exaggeration from the airport going to the airport coming home it was fantastic, boarding the ship on the first night we were really impressed with the friendly staff and condition of the ship, every day after just got better and better with super entertainment, friendly staff, top restaurant food, we met lots of new friends and thought the whole ship had a great atmosphere, we would have a great day on shore then always look forward to getting back on board. We especially liked the Orion restaurant, tides bar and waters edge, all very fancy and drinks are lovely, we didn’t need to upgrade to premium from all inclusive. Our cabin was larger and nicer than expected and very comfortable indeed. We assumed we were booking a inferior cruise maybe being a bit snobby but we couldn’t be more wrong it was exceptional value for money and a top experience. How this cruise would compare to p&o or Royal Caribbean I don’t know but cannot wait to find out as there’s no going back from this. Read Less
Sail Date January 2019
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open ... Read More
We saw this cruise for £549 for 7 nights all inclusive and after reading bad reviews, thought why not, we were already going to stay for 2 weeks in Gran Canaria and this was cheaper than an all inclusive hotel, so we went with an open mind. I have cruised once before with Cunard and my partner has never cruised before. Embarkation and cabin: Embarkation was pretty straightforward. We showed up about 12:30 and after a little wait in line we went onboard with our wheelie cases. Our cabin was not ready so we went straight to the dining area and had some lunch. Our case turned up about 4pm. The room was basic but comfortable with two single beds pushed together to make an extra kingsize. The cabin was quite spacious with plenty of wardrobe space and drawers. The bathroom had a hairdryer and a glass shelf to put all of your bits on. No complementary bottles of shampoo, etc, just a fitting on the shower wall with shower gel in. There were no tea-making facilities in the room which was annoying as you are not allowed to bring a travel kettle onboard. The room was very clean, had a lovely large window and the air conditioning worked perfectly. Onboard: The ship had two swimming pools, three jacuzzis, an a la carte restaurant (which was open from breakfast time until about 10:30pm, with hot drinks available 24hrs), a main dining hall, a theatre, gym, casino, duty free shop, library and a disco. Some parts of the ship look a bit tired but overall, nothing to put you off choosing Pullmantur. Eating: Personally I could have stayed onboard and ate the whole week away as the food was of high standard. I don't eat meat but my partner does and we both found that every day there was a good selection of fish and meat dishes available, as well as vegetarian options. We chose to eat in the formal dining room every evening but one and ate lunch at the buffet every day but one. We had two gala nights, including Christmas Eve with a large 7 course meal on both of those nights and the waiter tailored mine to not include meat. The same dishes as the fine dining (and more) are served in the buffet restaurant every day for those that prefer it. All of the dishes served are good quality and cooked to perfection. If you are after chips and burgers then this is not the cruise for you. Ports: We had six ports and one day at sea. Tenerife, La Palma, Funchal (christmas day), Agadir and Lanzarote. 23 Dec - North Tenerife: We caught the bus to Las Teresitas costing €1.25 each way and enjoyed the beach 24 Dec - La Palma: We went for a walk in the lovely old town and did some Christmas shopping. We tried to book the dune buggy tour but there were no other takers so it was not running Christmas Day - Funchal, Madeira: We had a lovely stroll around Funchal and then sat on the seafront eating churros 26 Dec: At sea 27 Dec Agadir, Morocco: This port was horrible and smelly so we stayed onboard, went to the gym and lounged around the pool. 28 Dec Lanzarote: We took the Grand Tour at €59 each and visited Jameos Del Agua, the vineyards, Valley of a Thousand Palms and Timanfaya (about 5-6hrs) Formal dining: We chose first sitting and dressed up accordingly to each theme night. Most people did the same, although there were some that didn't but they still dressed smart. On both gala nights my partner wore his tuxedo with different coloured bow ties and I wore long dresses, as did many others. They seemed to keep all the different nationalities together with waiters that spoke their language which was nice. Drinks: We did not bother with upgrading to a drinks package. The drinks offered on the all-inclusive were perfectly fine. My partner said the beer was nice, the same as he was drinking the rest of the holiday. The spirits were nice, not all being brand names, although some were and the sparkling wine was very nice. Language and entertainment: Everything was in both Spanish and English everywhere. There was no language barrier on the ship or on any excursions. This may have been a problem for other languages, such as French etc. but we didn't notice it. The animation team's performances were all multi-national and of a very high standard. Even the bingo was in three or four languages. Disenbarkation: This was seemless. You could stay on the cruise for the whole of the next day at a really small cost with facilities to shower etc. They picked up your case from outside your door after 1am and the ship magazine told you where to be at what time you could disembark. This all took about 15 minutes. Once off, we collected our case from the designated area and left for the rest of our adventure. Would we go with Pullmantur again? You bet we would! We would definitely recommend as it was fantastic value for money Read Less
Sail Date December 2018
My first ever cruise, people telling me once I’d been on one I’d be hooked for life, I was there to be wowed and impressed. I did realise this was at the cheaper end of the cruise market, but as a long time TUI sensimar customer I ... Read More
My first ever cruise, people telling me once I’d been on one I’d be hooked for life, I was there to be wowed and impressed. I did realise this was at the cheaper end of the cruise market, but as a long time TUI sensimar customer I still had high hopes and ignored comments about it being Butlins on sea. The boarding and transfer process all went well, and we found the overwhelming members of staff excellent. Yes the ship is dated, but our outside picture window cabin was surprisingly spacious, and cleaned twice a day. Most of the common areas were fine though the pools are not at all inviting. The meals were a mixed bag, breakfasts weren’t too bad, and the Orion Restaurant was of a reasonable quality. However the buffet meals in the Lido/Sirens restaurants were not so good. Everything looked appealing but most dishes were bland and tasteless, devoid of any seasoning or even salt n pepper. I recall what was described as Beef Vindaloo, yet it tasted like a casserole and could not even be described as a mild curry. Pasta dishes and many of the soups were also bereft of flavour. The entertainment was also a mixed bag, the 10 young people who form the Broadway team are highly professional as was the stand up comedian, however it’s a different story in the Medusa lounge where the Butlins reference emerges. Third rate Kareoke, childish quizzes, and worse of all encouraging people to do the Okey Cokey, having said that there were many stereotypical heavily tattooed lager swilling people who seemed to be enjoying it. Call me a snob, but this is far to Chavy for me Andy the reason I wouldn’t book again with Marella. Read Less
Sail Date November 2018
We selected this cruise because the itinerary was totally new to us - we had not previously been to any of the stops. We flew from Florida through Philadelphia on British Airways to Heathrow (LHR) and arrived before 7am. About a month ... Read More
We selected this cruise because the itinerary was totally new to us - we had not previously been to any of the stops. We flew from Florida through Philadelphia on British Airways to Heathrow (LHR) and arrived before 7am. About a month before the cruise we booked the 8:30am National Express bus on-line from Terminal 5 to Southampton ($25 each). The bus arrived 10 minutes prior and became full. It was a Saturday and we arrived in Southampton in 75 minutes. There were no cabs at the bus station and somehow our phone was not roaming to contact UBER, but the Holiday Inn was a short walk (if it had been raining we would have absolutely needed a cab or get UBER to work). In the afternoon we enjoyed a little walk around the Old Town and in the evening, there was a terrific mall with a lower level and lots of different restaurants to eat inside or outside. The next morning, the Silhouette was docked almost next to the hotel - so we walked. A princess ship was further away and would have needed a cab. The ship looked great, our balcony room was spotless, the drink package was tons of fun (included specialty coffees as well as cocktails and wine). The entertainment was fine enough - started out poorly and became better over time (or we just drank more - LOL) Food was yummy - on our early days with tours, we had room service for breakfast - otherwise we always made it to the dining room right before the 9am deadline. Sea days, we had lunch in the dining room, we ate in the main dining room at select dining every night. We enjoyed a nice table for 2 with the same waiter almost every night - we met other couples also placed at the same area and so it was also a social time. We have always enjoyed the speakers on Celebrity; these people were fine, but not great. However, it was something to do on the sea days. Ports Vigo - Took the ship tour the Santiago to Compestello - beautiful weather and town was lovely. Highly recommend this tour! Watch the movie "The Way" before you go. Lisbon - the sail in is beautiful and our balcony was on the port side - so we ate breakfast outside during the arrival. On our own, walked about 25 minutes from the dock to get onto Tram 28. The wait was too long, but we had a good time and got an idea of the city. It let us out at an unknown area and I would suggest finding a cab to get back, or take the next tram back to a main area. There are many city buses to take you everywhere. Beware of pick pockets as a couple we met on the ship were robbed Lanzarote - beautiful seaside location. We took the ship tour that was terrific with camels and the volcano national park. Highly recommend this tour! Gran Canaria - We took the inexpensive ship city tour and it was great - went all over the place, a beach overlook, town of Teror, a caldera high in the mountains. Lots of fun. There was a nice pedestrian shopping area straight past the entrance of the port - past a replica of the Chris Columbus Nina. Tenerife - It was raining and we planned to walk around the town and to the Mercado, but instead, we rode around on the HOHO bus that also included a walking tour. It was not really worth the $25 per person for the HOHO, but with the rain stopping and the little walking tour, it was ok. We left the tour to go to the Mercado and then walked the lovely shopping streets back to the ship. The sail away is fabulous of the mountains. Maderia - very beautiful stop. The ship is not really conveniently docked and there is not free transportation to get out the port. there was some sort of shuttle and there were cabs, but we decided to walk 2 miles to the cable car. It was a nice walk and good weather. The cable car line moved very quickly (16 Euro round trip) and a good long ride. When we arrived at the top, it started to pour - ugh! but then it stopped. We did not do the crazy basket ride down the hill, but walked to the church and there was a pretty garden, if you want to spend time and more $. La Coruna - the ship was running late so we canceled our planned tour and went ourselves to the old town - and there is a fort of 1 Euro. Bilbao - Lovely surprise - clean and beautiful. We took the 10 euro shuttle from the ship to several blocks from the Guggenheim. We were in time for a docent tour and after spent time outside at all the sculptures. When we walked back to the bus, many shops were closing. We could have also found a cab to get to the old town - others said it was nice, but since everything was closing, we wandered around a little and then took the shuttle back to the ship. Read Less
Sail Date October 2018
We’ve recently returned from a 14 night cruise of Spain and the Canary Islands. It’s our second time on this ship and our fourth with RCI. I can’t say I didn’t enjoy this holiday because I did, but there were a few issues that ... Read More
We’ve recently returned from a 14 night cruise of Spain and the Canary Islands. It’s our second time on this ship and our fourth with RCI. I can’t say I didn’t enjoy this holiday because I did, but there were a few issues that prevent me from giving this a five star review. The ship and the staff are incredible. Despite being very busy we didn’t encounter any of the over-crowding problems mentioned in other reviews. It never took more than a couple of minutes to get a drink, even at busy times. The food was generally good. The main dining room seems to have slipped a little since last year, but it’s still good. The speciality restaurants are all excellent and not too expensive if you pre-book a dining package before you get on board. I enjoyed all the bars and felt we received great service from the staff right across the ship. The delux drinks package is well worth having, with a great selection of spirits and cocktails. What lets it down is the quality of the wines. The reds and whites are pretty poor and the “champagne” is awful. It’s a non-descript sparking French wine which smells like a clogged drain. Our cabin, a balcony on deck 6, was okay. It looked a little tired in the places and the carpets and curtains were outdated, but it was a good size and kept clean and tidy. I slept well every night, even in rough seas, so the bed was very comfortable. The entertainment was excellent. There’s a first-rate production of Grease and the ice shows are stunning. The themed nights on the promenade are good fun though they do get very crowded and hot. We had a party under the stars one night on the upper decks which was fun too. What let the holiday down for me was the large number of children and teenagers onboard. We deliberately went during school term time but this seemed to make no difference. I know the Scottish half term took place during this fortnight but most of the kids were English, meaning they’d been kept out school for this trip. It resulted in all the issues raised in previous reviews: kids running around unsupervised, playing in the lifts late at night, etc. We were also unfortunate to encounter a lot of Diamond class snobs on this cruise. They bragged about the Diamond lounge like it was the holy grail, then proceeded to moan about it: how small it is, how common it’s become, how there are too many diamond members on the ship and they were forced to mingle with the “riff raff”. We had four of these people on a table of eight at dinner and I found the constant moaning to be a drain, especially in the second week. Not RC’s fault, just the luck of draw for table seating. I wouldn’t like to think I’d ever go on a huge, beautiful ship and spend most of my time sitting in a single cafeteria-style room, not matter how many points I’d achieved, just to feel special. The itinerary was good, with a nice balance of sea and shore days. I always enjoy the sea days with plenty to do across the ship. We had a bit off iffy weather on the way back: 5 metre waves and 60 mph winds, but the ship handled it well and with the stabilizers engaged it wasn’t too bad at all. It took about six hours to get through the worst of it, which we spent on a low deck, midship with little to worry about. So, to summarise, Independence is a wonderful ship with lots of do and enjoy, let down by the odd issue here and there. But with the recent refit designed to appeal to families rather than couples, I don’t think I’ll be sailing on her, or any RC ship, anytime soon. I’d rather book with an adult only company and guarantee a child free, more relaxing cruise. Read Less
Sail Date October 2018
Wanted a longer cruise outside the school holiday. Never been to the Canaries before. The ship was Beaty with a lot of decoration and art. Clean and good taken care of. Our incide cabin had everything we needed and a lot of places to ... Read More
Wanted a longer cruise outside the school holiday. Never been to the Canaries before. The ship was Beaty with a lot of decoration and art. Clean and good taken care of. Our incide cabin had everything we needed and a lot of places to store our things, perfectly located on deck nine between the two lifts. Our stateroom attendant Ida did a Great job and kept it clean and was so nice to us all the time. Had read so many reviews about the need of upgrade, but that was not my experience. Always chairs available outside and it was never difficult to swim in the three pools or find a place in one of the jacuzzi. The food was very good. Specially impressed by the food in Windjammer that had a lot of choices. Also had very nice food in the MD and very good service thanks to Luise and Felix. Did take the Galley brunch and visit the kitchen and can understand how much work it is for the people in the kitchen and for the waiters to serve all the passengers. Also had some meals in chops grill and Giovanni as part of a prebooked 5dinner package. The entertainment was overall very good with some extra memorable experiences as the ice-show, the Barricade boys, Perry Grant and Craig Halliday. Cuddly was a very good as entertainment manager. Only one bad experience; with the spa treatment with a big pressure of bying products, so don’t think I will take any more spa treatments in the future. Did very excursion wit RCCL in Lisbon and Agadir. The Hippo Hippo tour with Anna in Lisbon was fantastic fun and let us see some of the major places. I don’t think We would like to go by our self in Agadir but had an very nice guide and did not felt unsafe during the excursion. I also think they was so pushing selling things in Agadir as earlier experience in Morocco. The best excursion we had was in Lanzarote with Lanzarote Experience. We had a group of 13 with our very nice guide and driver Angela on the whole day trip called grand tour. We was able to see the Timanfaya National Park, wine growing area, cactus garden, Cuevas de los Verdes and Jameos del Agua. We also had a tour in La Corunna with Hercules tours, a two hour tour around the city. The other places as Vigo, Las Palmas and Madeira we just walked around the city, easy from the chip. Will recommend Navigator and the Canaries. Read Less
Sail Date September 2018
We chose it for the destination The food was awful 2* is being generous. The breakfast was the same very day greasy hard bacon cheap nasty sausage never changed . Every day was a stir fry or some obscure meat like beef cheeks nasty cheap ... Read More
We chose it for the destination The food was awful 2* is being generous. The breakfast was the same very day greasy hard bacon cheap nasty sausage never changed . Every day was a stir fry or some obscure meat like beef cheeks nasty cheap food by the end of the cruise so many people were eating from the kids section as the food was slightly better. if you are vegetarian you would really struggle veggie curry and rice or cheese and salad . No late food apart from 11 to 11 30 when plates of Iceland type buffet food was taken Around the bars. You felt like a penguin being given fish . Most staff rude especially reception we went to complain about the lack of sun beds 450 for 1400 passengers.the receptionist rolled her eyes and picked up the phone twice while we were talking . People were taking sun beds when someone went for food and leaving belongings piled on the floor . There were arguments and near fights every day . The Crewe had their own deck with around 30 beds that weren’t being used we got a sun bed twice in 15 days and it was taken when we went for lunch . People were sitting on chairs taken from the buffet as there was nowhere to sit.we ended up going to the speciality restaurants they were a bit better but you shouldn’t have to pay . Entertainment was awful singers screeched out of tune people got up and walked out including us. We went to Tenerife on a Sunday everywhere was shut . Some of the places visited were too short 4 hours not enough time . Kids in pools couldn’t use till day ten when the made one adult only We lost tv signal on 3rd day . Incompetent management it all needs a massive review All in all this was my tenth and by far the worst cruise I would never sail with them again or recommend them to anyone I know . Read Less
Sail Date July 2018
Iberian Delights, lived up to the usual smooth operation one would expect from Marella, embarkation was smooth and efficient, less than 10 mins from dockside to our cabin which was well equipped the bathroom had fluffy towels, hairdryer, ... Read More
Iberian Delights, lived up to the usual smooth operation one would expect from Marella, embarkation was smooth and efficient, less than 10 mins from dockside to our cabin which was well equipped the bathroom had fluffy towels, hairdryer, shampoo and shower gel, the cabin was very clean and roomy, plenty of space for clothes and suitcases, tea, coffee making facilities, replenished daily by our cabin boy Aldrin who was always helpful and friendly. Dining, we ate in the dining room every evening, the menu was varied well presented and on the whole offered enough of a choice that even those who like to complain should have been catered for. Breakfast and lunch were also exceptional afternoon tea was a lovely treat, the words spoilt for choice spring to mind. Overnight sailings meant that there was plenty of time to experience all the on board entertainment on offer. As to shore excursions a really great itinerary from start to finish, and the bonus is only one sea day, the only hiccup was the tender operation for Portimao which due to sea conditions and the fact that everyone seemed to have the same idea as to their timetable for going ashore caused a few people to get a little agitated.(I still think a simple register with time slots bookable the day before would be a simple solution to this problem). We will certainly be sailing with Marella cruises again in the very near future. Read Less
Sail Date April 2018
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was ... Read More
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was amazing he kept the place spotless. There a numerous bars on board all with very good entertainment the cruise director Taylor and his team did a fabulous job in ensuring that everyone has a good time. If I had to pick something it would be that the Broadway shows could be better. Bars staff are amazing and work extremely hard, staff that should out forme were Jodie and Roland in the Wave bar. Food was ok the sirens was by far the best place to eat, the worst was the Orion I expected better for a waiter served restaurant. We had steak one day and I asked for it medium rare only to be told it comes one way, having heard my parents rave about to food in this restaurant I was expecting better. The chocolate extravaganza was not like it used to be in fact it was very poor. If I had to make a recommendation it would be to open the Sirens in the evening and allow guest to access one of the 3 Alcarte restaurants free of charge during their stay. Read Less
Sail Date April 2018
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of ... Read More
This is a port-heavy cruise ideal for those whose primary goal is to get their first taste of the amazing Canary Islands as efficiently as possible and at an affordable price. The crowd was mostly 60+ and Spanish, with a sprinkling of other Europeans, however, all announcements were made in both Spanish and English and all staff could speak at least some English. Horizon is an older, mid-sized, refurbished ship, but everything was clean, everything worked properly and service was excellent. Food was plentiful and more than adequate in quality. A large selection of alcoholic and non-alcoholic beverages was already included in the cruise cost. Entertainment and activities were limited and often in Spanish only, but with so many hours in the ports, we did not really need them. The islands are amazing, but one must get out of the ports to appreciate their beauty. In Lanzarote, a ship-organized tour of the Lunar Landscapes of Timanfaya is a must. Other islands are best explored by taxi which are affordable and plentiful. Those who do not speak any Spanish would benefit from reserving English-speaking drivers ahead of time. Read Less
Sail Date March 2018
This was our first cruise and we are now hooked!!! Embarkation and disembarkation went smoothly. The cabin 7020 was lovely and spacious and always kept spotless by the cabin steward, Edward. The ship itself was just the right ... Read More
This was our first cruise and we are now hooked!!! Embarkation and disembarkation went smoothly. The cabin 7020 was lovely and spacious and always kept spotless by the cabin steward, Edward. The ship itself was just the right size for us as we felt that if we went on a huge ship it would not be as cosy. The food was fantastic, choice of buffet, waited or a la carte restaurants. Never a time when we went hungry. The entertainment was great too. We spent most of the time in the Waters Edge bar, where Komang treated us like a King and Queen (superb service and nothing was ever too much trouble for him), but the other bars had plenty to offer too and shows in the Broadway show lounge were on each evening (the ones were saw were fab!) Plenty of organised excursions available but we chose to do our own thing and explore each destination on our own. My hubby used the gym a couple of times and found it really good. The staff all over the ship were excellent and always happy to help but as previously said, Edward the Cabin Steward and Komang the waiter, to us, went the extra mile. To sum it up, we didn't want to leave, we are now hooked and we are looking to go again next year! Read Less
Sail Date March 2018
Just back from 14 day back to back cruise on Marcella Dream. We had a fantastic time especially as we had read previous reviews and were worried. No need at all. Yes the ship is older but it is very clean and comfortable. The whole crew ... Read More
Just back from 14 day back to back cruise on Marcella Dream. We had a fantastic time especially as we had read previous reviews and were worried. No need at all. Yes the ship is older but it is very clean and comfortable. The whole crew are very friendly and helpful. The food was varied and the drinks package was really good value for money. I am a vegetarian and the choice food wise was the best I have had. All food is labellled and covers various dietary requirements. The service we received from all the staff was second to none.Our cabin steward could not do enough for us. As we received a daily news sheet it was easy to select entertainment that suited us. Entertainment Director and his team worked hard and we enjoyed various shows,bands and quizzes. Everyone including Officers were very approachable. We went on organised trips and sometimes on our own. Either way information was always available at each port of call. A fabulous holiday and will be cruising again. Read Less
Sail Date March 2018
I booked this cruise as a last minute getaway for me and my wife. I have only been cruising once before on the crown princess so after looking at the reviews I was dreading my week away. How wrong could I have been. This was a fantastic ... Read More
I booked this cruise as a last minute getaway for me and my wife. I have only been cruising once before on the crown princess so after looking at the reviews I was dreading my week away. How wrong could I have been. This was a fantastic cruise with fantastic staff. As a avid cook that enjoys cooking I loved the food and the way it was always perfectly cooked. I did hear of someone moaning because the scrambled egg wasn’t cooked. I’m sure Jeeves cooked theirs better at home, but Proper cooks cook scrambled eggs like you get them on the ship. The staff in the restaurants worked like pack mules and still had smiles on their faces. I received customer service that I never got in the two weeks on the crown princess, I really wished that the dream was my first cruise.Also read the reviews about the entertainment. Again very very wrong. Sound nation in the medusa lounge was fantastic. And it was hard to get a seat most nights, so if that’s worse than pub singers as reviews have said, I can only guess the pubs they go to are called trendy wine bars with violinists!!!! The entertainment staff was so attentive and made you feel like family not a number, cruise director Taylor has a great team in Fran,Susie,Katie and then there is Lewis, I think I broke ribs I laughed so much at his quips. Yes she has problems, she is a old ship and shows her age, but for what you paid for the ticket some people want staff walking behind them. I would say give her a try, make your own mind up, not just negative people finding little faults with her. Read Less
Sail Date February 2018
What a week! Where do i begin? My boyfriend and I were not looking for a cruise, in fact i sent him into down one dreary day in September 2017 to go book a week away for some winter sun for valentines day. What about a cruise the travel ... Read More
What a week! Where do i begin? My boyfriend and I were not looking for a cruise, in fact i sent him into down one dreary day in September 2017 to go book a week away for some winter sun for valentines day. What about a cruise the travel agent in TUI (back then Thomson's) said? What about a cruise? Always wanted one and seems cheaper than a land vacation! We settled on Marella Dream and the Canarian Flavours Itinerary. Everything was easy to book and in fact we booked the No. 1 lounge at Gatwick as we had an early flight (highly recommend as this also allows you priority access through security). The flight was delayed a little as two passengers missed the plan! Other then that the flight was uneventful, i am glad we upgraded to extra legroom seats! Embarkation was easy, the coach transfer from the airport to the ship was smooth and it was easy to find a Marella representative. Quick and efficient embarkation. The only issue I found was i registered my credit card for the room account but if my partner used his card that night and we woke up to a letter through the door telling us to register a card. A quick trip to reception soon sorted that. We decided to upgrade to the premium drinks package and booked some restaurant early on as it was valentines on this cruise and they were almost booked up at this time! Our cases were delivered within the hour so we unpacked and soon set off exploring. The Muster drill was just after 9pm, i was shattered after the travel and quite glad not to have to wear my life jacket for this. We had prebooked our cabin, 6140 and outside plus. Very spacious with out double bed under the picture window, a sofa with a small table, a large dressing table with storage and big mirror with lights around, lots of wardrobe space and a good sized en suit with a shower over the bath. We never saw out cabin attendant but they did a great job (sadly no towel animals :( ). Our first full day we docked in Las Palmas, Gran Canaria. We booked a beach transfer excursion and enjoyed the 26 degree temperature and lazing about on the beach! The next day we docked at San Sebastian, no excursion booked here but the town was lovely to go and wander around. Plenty of placed for a nice coffee and beautiful scenery. Sadly we only had till 2pm to enjoy here but off we went on our way to the lovely Funchal in Maderia. This was the trip I was most looking forward to. We booked the cable car excursion with the botanical gardens. The cable cars are very easy to find and you could easily do this on your own. Just 10 short minutes walk from the ship (2 minutes by bus), easy to navigate and the views were stunning! We went all the way up into the town of Monte where we had an hour to visit the old church and enjoy a coffee in the square. It was like something out of a fairy tale and stunningly beautiful. We purchased our Madeira wine and cake for very reasonable price (15 Euros) for the folks back home. Now here was the fun part! You had a choice, back down the hill on the bus or using the traditional toboggans! We chose the later and what fun it was! Quick drink at the cafe at the bottom and back on the coach en route to the botanical gardens. The tour guide gave us a choice of a guided tour around these or an hour to explore ourselves. We decided to break away from the group and explore on our own. Very pretty and well worth the money. We got back on the bus and went to sample some Madeira wine and look at the local embroidery before heading back to the ship. We got back to the ship about 1:30pm, as we weren't due to depart until 8pm we decided to go explore the town. We paid 5 euros and took a classic Mercedes to the Market were we sampled local tapas and looked around the street. Found a great place for ice cream amongst the streets so make sure you go and explore! The next day was at Sea, i had been suffering with seasickness a little as the waters were quite choppy so i was worried for this day if I am honest. I had been getting tabled from reception (£2 for 4 seasickness tablets) but they didn't help me. Whilst docked in Funchal i visited a local pharmacy and got strong tablets. Thankfully these worked and I enjoyed the day at sea. A little lie in, late breakfast and a walk around the promenade deck. We enjoyed the whirlpools on deck 9 but as it was half term week there was a lot of children and some very misbehaving with no parents in sight! I thought the whirlpools are for over 14's only but this rule wasn't adhered to. Some of the kids were fine, but a lot decided a game of splash was in order and proceeded to climb over me and other passengers whilst splashing profusely...not the ships fault but i did comment about where the parents were. They held a Texas Hold 'em Up Poker tournament in the casino at 3pm, £25 buy in with 70% of the pot as the winnings. I signed up for this and came 5th so enjoyed myself. The casinos are good fun but remember to buy in pounds as the exchange rate is horrendous! 50 euros was about £38 so you are losing before you even play! But hey, that is gambling for you! The next day we docked at Arrecife in Lanzarote. Here we booked the dune buggy excursion and it was great fun! Saw some amazing sights but you don't half get dirty! It didn't help whilst everyone else drove around the pools of muddy water my boyfriend drove through them and soaked us. Great fun and good value for money. I would definitely book an excursion here as there isn't much to do in the port. The same can be said for the last port we visited on this trip, Puerto del Rosario in Fuerteventura. We didn't book and excursion and the town was a bit of a disappointment. A few cheap souvenir shops but not much else. We would recommend booking an excursion or preplanning this port if you do this trip. We were very sad to leave the next day but disembarkation was very smooth and the staff are always happy to help. About the ship, yes she is dated, but she is also 31 years old and has character! I loved her as i do not really fancy cruising on a floating shopping mall. We ate in all the restaurants. I preferred the waiter service in Orion and my partner liked the Lido buffet. We both enjoyed the late night curry at 11:30pm which was lovely after a few cocktails in the evening. We also tried all three premium restaurants, Kora La, Hot Stones and Minstrals. All were lovely but Minstrals was amazing. We were lucky to enjoy this restaurant on valentines night with a wonderful seat next to a big window watching the sunset. All the women were given a single rose by the waiter and the food is out of this world. Marella do a package deal for all three restaurants for £49 per person, a great deal and well worth it. We spent most of our evenings in Waters Edge or at the back on deck 10 above the swimming pool. The entertainment in Waters Edge was good. Didn't see any shows as not really our thing but the services was great and the staff are only too happy to help. The shops are good, sampled the spa but found it too pricey in my honest opinion (and made my seasickness worse!) Our safe malfunctioned half way through the cruise and reception sent someone down within 5 minutes of us reporting. Soon fixed with no issue. Yes you can use the safe without paying, but, you have to sign a form when you pay and without this signature you insurance is invalid. It would have been incredibly embarrassing had we not paid but used the safe and our passport ended up locked inside! We loved this cruise, the ship and the fellow staff and passengers so much we are hooked and one whole week after arriving home, we booked a 2 week cruise on the same ship for March 2019. Fantastic crew and service. We were worried as lots of reports of hygiene issues and the dreaded Norovirus before we embarked, however, there is hand sanitiser everywhere and the only time I felt it unhygienic was fellow passengers not washing their hands after going to the loo! So to conclude, lovely ship, she is an old lady but has real character and charm about her which we adored. Wonderful attentive staff and beautiful ports of call. 100% recommend for those who like the personal feel of a smaller ship. We loved her so much so we are going back and cannot wait. However, if you do not want the whirlpools to be hogged choose to go during term time. Read Less
Sail Date February 2018
We sailed on the Marella Dream in January 2017 and absolutely loved it. We loved the restaurants, the food was of a high standard everywhere we chose to eat on board. We were also all inclusive which meant we didn't have to pay for ... Read More
We sailed on the Marella Dream in January 2017 and absolutely loved it. We loved the restaurants, the food was of a high standard everywhere we chose to eat on board. We were also all inclusive which meant we didn't have to pay for any drinks and we liked the location of our cabin which was on deck 7 right at the very back of the ship. 7203. We enjoyed our cruise so much on board the Dream that we booked to sail on her again January 18. She is currently cruising around the Canaries so we were happy at not having to fly so far this time. We got married on the 30th December so this cruise was meant to be extra special as it was our Honeymoon. Unlike previous cruises we have been on, including last years, for some reason you have to collect your own luggage at the airport terminal. Usually once you have checked your baggage in at the U.K. airport you do not see it again until you are on board the ship. This is part of the service you normally expect when going on a cruise. Not a big deal but it did make us wonder why? Within hours of embarking we realised that something was wrong. We went to have something to eat in the Lido buffet restaurant which is normally self service . I picked my plate up ready and was scolded! The girl passed me a plate wearing gloves. I noticed all the serving spoons, tongs etc were facing the wrong way and quickly realised we were not allowed to serve ourselves. It soon became clear why. There was Norovirus on board the ship and had been for several weeks.The ship was demonstrating heightened hygiene practice. The captain was constantly making tannoy announcements telling us to sanitize sanitize sanitize which of course we did, not wanting to catch anything. All swimming pools saunas and jacuzzis were also out of action. There was netting covering them up. Families with children must have devastated because of this ! It was bad enough for the adults not to be able to have a swim ! This is all a big part of any holiday ! An hour later I saw a poor woman projectile vomit and then collapse in the Medusa lounge. We had not even set sail ! An army of staff were radioed to come to the scene!!. There was about 8 men in boiler suits wearing masks and gloves carrying back packs with either hoovers or some sort of sanitizer spray in them and the whole area was cordoned of by a wall of chairs. This went on for about an hour as the lady was helped by her husband and crew. Later on I ordered a vodka lime soda at the bar and asked for a slice of lime or lemon to be told no fruit was allowed in drinks because the ship was on strict sanitation. Oh well. no great shakes.But we were supposed to be on a cruise where you enjoy the best of everything. The captain made an announcement that bad weather conditions were going to make it a rough sailing that night and he had decided to omit tomorrow's port of call, La Palma and we would have an extra sea day instead! We and fellow passengers were not too happy about this but again oh well, he must have his reasons? After a long days travelling we went to bed about half 11 still feeling great to be on board the Dream and excited about our 2 week cruise. Just nodding off around midnight and it started. Loud booming music, like it was actually in our cabin. We both use ear plugs anyway, but they did not block out this music !! It turns out that we were directly below the late night bar where they party until the small hours of the morning! To add insult to injury my husband had paid £90 for an upgrade to this cabin which he had to arrange verbally over the phone!! He had asked for the same cabin as last year but was told that was already sold but would he like one 3 doors up. He said that's great it was nice and quiet and near the door to the rear of the ship again. At no point did they warn him that this cabin was underneath the late night bar ! They just took the payment! The next day I asked at reception to be moved as I could not stand that noise for a fortnight and they told me there was nowhere to move to only further along on the same deck underneath the Medusa lounge which was also having a late night party till the early hours. We said that would be pointless !! She said they would have a word with the entertainments team and tell them to keep the music down to a more acceptable level. It was bearable for a few nights, we stayed out longer and drank more to help us sleep but a few nights later it happened again and continued for the rest of the fortnight. BEWARE BOOKING A CABIN ON DECK 7 towards the rear of the ship you will get no sleep !! As if that wasn't bad enough with the noise, there was maintenance work going on every where on the ship ! We would find a quiet place to sunbathe and have a read and you could guarantee that a man in overalls would start with drilling, banging, angle grinding, sanding, varnishing.. you name it they were doing it ! It was actually unbelievable!! This holiday was turning in to the holiday from hell ! Still determined to enjoy ourselves we remained upbeat and drank even more to block our misery out !! When the ship actually docked and we could get off for a bit our disappointment just got worse. In many ports all you could see was shipping containers no nice views to enjoy, except one day in Madeira but the following week it moored in a different berth. Agina in a industrial part full of giant containers. We had to walk literally miles just to get into a tourist area. This happened time and time again. Once we had to buy tickets costing £6 to get on the TUI shuttle bus to get us out of the port and into a nice area !! It really really was getting more disappointing as the cruise went on ! The food in the Orion restaurant had gone down the pan since last year. It was just about warm enough most of the time but sometimes we just asked them to microwave it, I cant stand wasting food. They laughed and said you can have it hot Madam but frazzled !! We watched why the food was not hot. Your entire meal came at the same time. Whilst we were eating our starters the main course and dessert were left on the side. This is `100 % fact, in fact all of what I am saying is. By week two I was in tears and wanted to go home. The noise, the late night bar music, the ports of call which we knew were the same as the first week, the same old same old entertainment night after night. We thought about getting off in Lanzarote and booking in a nice hotel but worked out how much more money on top of the cruise that would have cost so decided to stick it out. I think the people on reception felt sorry for me as I was regularly in tears . In the end they refunded us our £90 upgrade fee and gave us a £50 apology. It did cheer us up a bit but in no way did we consider it compensation. We had paid nearly £3000 for this cruise and it was our Honeymoon !! When we eventually got home thank goodness, I filled in a complaints form and spoke to several TUI customer service members. They all really sympathised with me but an email came back yesterday telling us that they were sorry that our cruise did not live up to our expectations but we had been given £50 compensation on board and they hoped we would be cruising with TUI again soon! It is not that our expectations were too high, after all we had been on this ship before, it was that TUI failed to deliver the wonderful cruise that they promise you in their advertising campaigns ! That ship should never have set sail knowing there was a massive health hazard on board. So many peoples holidays were ruined by getting ill and being confined to their cabin for days. We heard many people complaining. One day they closed ALL RESTAURANTS for deep cleaning ! The only place you could get food was the Lido grill which we would never ever choose to eat from. People were just getting on and having to stand in a long line for absolutely 3rd rate food which kept on running out! This was our last day and boy were we glad that we were going home. The new passengers were going mad !! I felt sorry for them ! Trust me, my husband and I have got a fantastic sense of humour and we did manage to have a laugh in spite of feeling so miserable and disappointed on our honeymoon. I am now laughing thinking that TUI really think we are going to book another cruise with them! Even the Captain got off half way through !! Maybe he went down with the virus or just bailed with embarrassment !!! Read Less
Sail Date January 2018
NORWEGIAN SPIRIT 10-DAY SPAIN AND MOROCCO JANUARY 4 TO 14, 2018 We have taken over 30 cruises on various cruise lines, the majority of them with Norwegian Cruise Line. We choose NCL because we like their freestyle approach since ... Read More
NORWEGIAN SPIRIT 10-DAY SPAIN AND MOROCCO JANUARY 4 TO 14, 2018 We have taken over 30 cruises on various cruise lines, the majority of them with Norwegian Cruise Line. We choose NCL because we like their freestyle approach since it means we don’t have to carry suits and ties for formal evenings. It also means that we are free to dine at the time of our choice and we can have a table for two or share with others if we choose to do so. The other cruise lines offer similar, but cannot deliver as easily as NCL because a freestyle approach is difficult for them to manage as they prefer two fixed services where guests always have the same table and the same wait-staff. The ship Norwegian Spirit is the smallest and oldest ship in the NCL fleet. The ship was originally part of Star Cruises and operated under the name Star Leo. It was a gift from the then CEO of Star Cruises to his wife and served its early years on itineraries in Asia. This explains the decor. On boarding the ship, we saw life-size terra cotta warriors and gold dragons as well as oriental panels in black or gold with flower motifs. Until we learned its history, we thought Norwegian Spirit had been decorated in Asian fashion because it was scheduled to go to Asia. Not so, and in my opinion the ship should be dry-docked to have its decor and carpetting updated to something more modern and much more neutral. The stateroom We had a balcony stateroom (11630) with one of the smallest balconies I have ever seen on a ship. It was impossible to sit comfortably to watch the sea sail by. The chairs had to be placed to face each other, which meant turning your head to look out at the sea. This was not very comfortable. The room was smaller than we expected. It was decorated well enough. The bed was comfortable and we had a sofa. There was a table with one chair opposite the sofa. The table was held a tray containing a small coffee maker, 2 cups and a supply of coffee and tea, sugar and powder creamers. The table was too crowded by the tray to be used for writing or any other function. Instead, it became extra storage space for wallets, watches and coins. I suppose the original function of this furnitre was a make-up table. There was also one night table on which the phone, which took up most of the table space, was placed. A drawer and a shelf in the night table housed my book, tablet, and mobile phone. There was a shelf unit containing a mini-bar and another with a flat screen TV in a wall-unit type furniture. Between the two is where the ice bucket was placed, and the heat from the mini-bar melted most of the ice. The unit also contained 4 small drawers that did not hold much. We used them to store small items of clothing like socks and underwear. The closet had an adequate supply of hangers and had 5 shelves which were rather awkward to access. It had sliding doors which often became stuck and would not open or close. It was a challenging job to move them. I gave up and asked our stateroom attendant to fix it. The doors were held closed by magents, but in rough seas, teh doors simply slid open and closed while we tried to get clothes out. Our neighbours, who must have been partying all night, surely did not know to close the doors correctly because their closet doors slid back and forth all night. Quite annoying. The bathroom was a self-contained unit with separate shower unit and toilet unit on each side of the sink. Our stateroom attendant maade sure it was well-stocked with shower gel, hand soap and conditioning shampoo. The floors were non-slip yellow tile and the walls were tiled. It was nice, but dated. It could have used a modern touch. We had fresh towels every day. Dining We had several dining options, but we had most of our meals in Windows, one of the complimentary restaurants. On ports days, Windows was closed for lunch so we went to Raffles, the buffet restaurant. The food in each of these venues was well-prepared and tasty. There were always sufficient choices, even for a choosy eater like me. We have reached the Platinum Plus Latitudes Rewards level. This awarded us two complimentary dinners for two at the specialty restaurants with a main meal that cost up to $20US; if the main you choose if more expensive the upcharge is charged to your onboard account. The first ticket allowed us to dine at Le Bistro or Cagney’s and to have a bottle of wine with the meal. The second ticket permitted us to dine at La Trattoria or Moderno Churrascaria (but Moderno does not exist on the Spirit). We chose Le Bistro and La Trattoria. Everything we ordered at Le Bistro was excellent, and the service was top-notch. Unfortunately, I cannot say the same of La Trattoria. I ordered the penne appetizer. The pasta was overcooked, to the point of falling apart. The sauce was too salt, even though I had requested no salt through my special diet order. While the appetizer was too hot, the main was too cold. But the bread and the coffee were perfect! Service was adequate. We were quite surprised at the limitations on the specialty restaurants awarded to Platinum Plus members. On previous sailings with Norwegian, we had a wider choice of specialty restaurants. We could go to any of the restaurants for our meal and order any main on the menu, and any item with an extra charge was posted to our stateroom account. With each retaurant we had a bottle of wine from the complimentary selection. We found the change from this practice to be rather restrictive. I do not care for Cagney’s; it is a steakhouse. Moderno serves meat dishes mainly, and as I do not eat any red meats both of these venues are out if the question for me. Besides, my partner and I both like Le Bistro for the food and the atmosphere. You do not have to have a Latitudes status to try the specialtyrestaurants. The are open to all guests and willincur a charge per person that is charged to your onboard account. You can also reserve them through your MyNCL account or wait till you are on board to do so. You may purchase the Ultimate Dining Package (UDP) when you book your cruise. The UDP allows you to dine at a specific number of restaurants during the length of your cruise, and the number is determined by the length of your cruise. If you enjoy alcoholic beverage or sodas, you can also purchase the Ultimate Beverage Package (UBP) or the Ultimate Soda Package (USP). These packages allow to enjoy the drinks of your choice, served one at a time per person, at any venue where alcohol or sodas are served. We have never purchased either of these packages because we do not drink enough of either one to say itis a benefit. Those people we know who enjoy imbibing during vacation have told us it a real benefit for them. Since you cannot purchase alcohol on shore to bring onto the ship for your personal consumption, and now you can no longer bring sodas back on board, these packages seem to be the best way to enjoy your favourite drinks. NCL has even cracked down on passengers bringing back bottles of water from shore purchases. Not knowing the regulation about water (we knew about alcohol and sodas), we purchase bottles on shore. They were taken from us, even though we had drunk from them, and thrown into the trash. Instead, NCL wants you to purchase 1-liter bottles of water on board at a cost of about $4US per bottle. I absolutely refuse to pay this outrageous amount when I can buy a 2-liter bottle for less than 1 euro in some places. This is a wholely ridiculous practice. I understand about alcohol and soda, but water? It’s insane. Latitude Rewards When we first qualified for any Latitudes Rewards, one of the things we enjoyed was the free laundry service added to our level. It is a small thing, but it is important. Originally, we were told we could send laundry as often as we liked and that meant we could bring fewer clothes which translated into carrying a smaller suitcase. Now, we are permitted one bag per Platinum Plus member and only once during the cruise. This means carrying a few more clothes in a larger suitcase, and timing the wash so that it is done near the end of the cruise so that we have clean clothes to take home or for our stay in the city after disembarkation. Things have changed at NCL. It seems like NCL has cut back on its rewards programmes to loyal guests, and that makes the company appear cheap to me. Gone are the days when a box of Godiva chocolates containing 8 pieces was part of the rewards. That was cut to a box half the size, and now it has disappeared altogether. These were nice gestures from the company to welcome loyal guests back onboard another cruise, and it is sad that they have been stopped. We will consider NCL as an option for a future cruise, but they may not be the final choice. The staff are the main reason we return. They are wonderful, friendly and hard-working people. Other considerations, such as itinerary and costs, will go into the mix. And if we cannot have freestyle on another line, there is always the buffet for our meals. Read Less
Sail Date January 2018
This was our honeymoon and something neither of us had ever done but due to people in general who had lots of experience cruising we went for it and unfortunately we were very disappointed. We had deluxe cabin 7640, which was at the ... Read More
This was our honeymoon and something neither of us had ever done but due to people in general who had lots of experience cruising we went for it and unfortunately we were very disappointed. We had deluxe cabin 7640, which was at the back of the ship lovely balcony. On arrival there was a very strong smell of sewerage this was reported and after and hour we were told that the cabin had been re cleaned. On return it still smelt terrible so again we informed them that it wasn't the room but the drains in bathroom. After 4 hours waiting they eventually cleared blockages. However this happened another 3 times on the whole deck through the week, Not what you expect on a cruise that cost short of 4k !! The all Inc package is ridiculous, you can get spirits / wines / beers and some cocktails but if you want a bottle of water or a can of pop you have either pay more or go Premium, not what we were told or expected after what the cost was for this holiday. Rip off penny pinching seems to be their goal. The entertainment as said by other guests was no better that one would expect at Butlins. Bingo ! Trivia quiz / Music Quiz the only decent entertainment was in the Broadway lounge and was only a 45 min show, but at least it was professionally done. The Islands visited were beautiful with the exception of British Virgin Islands, why oh why the ship went here is beyond me and many other guests, Still in a bad state of repair nothing to do beaches closed shops not open and rubble, cars and containers all smashed up at the side of the road. This was a Paradise Island tour but this Islands current situation needs time to heal before the tourist are brought back. This was a holiday not an Aid tour and TUI are very wrong to take people here yet. No other cruise ships were docking here, so our take was it was too expensive for TUI to change the Itinary !! The food isn't what we expected, nothing special and certainly not what we had been informed on cruise ships. We must of been the first to go on a cruise without gaining weight ! As said we are new to cruises, others on ship who had done many in past with other companies did tell us that this was by far one of their worst experiences, from service / choices / entertainment / quality of food and the add ons you don't expect or are told about until you get on ship. One couple had to see the Ships Doctor it cost them £30 jst for the consultation. Not good for a British ship as if at sea and you need medical help another money grabbing exercise !! The best part of cruising is a different location each day bit again don't buy excursions from the ship, get them locally and save ££s, its the same trips ! We wont plan to cruise again and if we do again speaking to others from other ships we docked alongside P&O / Disney amongst others seemed to have all happening that we expected but didn't get. TUI need to change this penny pinching culture if All Inc. then make it all Inc. not upgraded options charge up front so you know what you are getting. If no one upgraded there wouldn't be one so they would have no choice. I thought that ALL meant ALL not a part of !! Not happy and after only 1 cruise experience not planning another !! Read Less
Sail Date December 2017
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in ... Read More
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in Fuchal. The ship was in the midst of a virus issue and underwent a chlorine deep clean of all the ships plumbing in Tenerife the day before we left for home. This entailed getting nearly all the passengers off the ship and onto a complimentory tirp (10 coaches I counted). New passengers where boarding in Tenerife when the trip got back to the ship. More chaos ensued as both sets of passengers had to board through the same gangway. The next day the Captain announced to the new passengers not to believe what had been posted on social media in the UK about the virus onboard, but said it had been mostlikely been brought onboard by previous passengers on a previous. cruise. What a cheek !! Why did it take nearly two weeks to deep claen the ship!!!! Food was abismal, luke warm at best. Bacon at breakfast could have been used to tile a roof it was that hard and overcooked. I didn't fancy complaining about the food as you never now how upset the cooks can get!! Waiters where cleaning tables in the self service restaurants with spontex cloths and on sign of them using antibacterial even though the passengers were religiosly using and being prompted to use the hand sanitisers. The cabin flooded on Wdnesday night along with many more at various times throughout our week (good, sorry bad news travels fast in lifts). Hense the eventual deep clean. TUI GET RID OF THIS TUB ITS A NIGHTMARE NOT A DREAM!!! Read Less
Sail Date December 2017
This was our first cruise with TUI / Marella and TBF i can only review what we experienced over the Christmas on board and can not compare with other cruises. Travel to ship was painless and check in easy debit card details left safe ... Read More
This was our first cruise with TUI / Marella and TBF i can only review what we experienced over the Christmas on board and can not compare with other cruises. Travel to ship was painless and check in easy debit card details left safe code collected we had already got out cabin number at our departure airport so far so good. Took awhile to get luggage but there were a lot of people arriving so there was some leeway from us on that. Cabin was exceptional and i would recommend upgrading to a suit to anyone i will review this in the cabin review. Food was ok , ate in the Orion (deck 11) for breakfast and lunch , and the waiter service on deck 4 three times including the Christmas day gala dinner, and using the 3 speciality restaurants on the other nights where the food was very good fine dining at its best. The hot stone was fun ,cooking your own meat to your liking very nice indeed. It was fun watching the guests coming into the dining room looking around for the tables of two and being disappointed they had been taken lol standing on tip toes looking as far into the restaurant they can... Entertainment was not what i had expected on a cruise i would have liked to see well known entertainers strutting their stuff not young enthusiastic kids screaming into the microphone. Sorry guys you tried your best with the resources you had to hand but you were just too loud for me and others who left during the performances. Bar, well like most but probably everyone were gently pushed into buying the premium drink package so you got premium drinks , better coffee etc. Considering i had paid top whack for my holiday with a £1470 upgrade for our cabin i would have expected this to be included errrr no... tried to buy someone a premium drink on my premium account was told no unless they had a premium account also oh dear not looking good really. But overall service good , fast and pleasant. Internet, again paying for cabin upgrade i would have liked free internet but had to pay £8 for 1 hour or until my MB allowance had been used so what was it an hour or a MB allowance i think the latter. Ship was ok, a little tired though out with ongoing repairs and paining while in port. Friendly crew and staff always wanting to help. Noticeable lack of staff but were told by others who had been on this ship in recent past that this was correct since TUI / Marella had taken over Thompson. Photographers clicking away like they had just been given a camera, leaving the ship, boarding the ship, walking around the ship always there clicking away, we nicknamed them the paparazzi, but we bought the ones we were going to buy anyway gala dinner and first time we boarded ship for the memory boxes. Conclusion wrong cruise for me for first time but enjoyed it to a point as we can just relax anywhere, looking at Asia cruise next year for a more cultural style of holiday as we both like that part of the world. Read Less
Sail Date December 2017
We chose this cruise because we love Tenerife and the other canary islands. The Marella Dream was amazing and the staff were all so friendly, especially in the restaurants and the bars. In the restaurant we were so looked after by Joseph, ... Read More
We chose this cruise because we love Tenerife and the other canary islands. The Marella Dream was amazing and the staff were all so friendly, especially in the restaurants and the bars. In the restaurant we were so looked after by Joseph, the head waiter and his partner Yumi. They were both so friendly and took time to have a laugh although they were very busy. The wine waiter Ivana was lovely and made our holiday a pleasure due to being so friendly and getting us a seat every night. I have been on other Tui cruises and the staff were good but on the Marella Dream it was amazing. The bar staff were great and the waiters, especially Elmer were always there to get you a drink. Myself and my husband had the best holiday even although the weather was not great. The staff on the Marella Dream made sure people were having a great holiday and we will definitely be back on a Tui cruise in thinner future. The food was really good and was to the quality of a good 5 star restaurant. The menu was good with lots of choices. Read Less
Sail Date November 2017
Decided to book this cruise in May so that we could get some Winter Sun. We had been on virtually the same cruise the year before on the Thomson Spirit and enjoyed it so much that we had no qualms about booking with Thomson (now ... Read More
Decided to book this cruise in May so that we could get some Winter Sun. We had been on virtually the same cruise the year before on the Thomson Spirit and enjoyed it so much that we had no qualms about booking with Thomson (now TUI/Marella) again. Supplemented the cruise with four days at the end in the TUI Sensimar in Los Gigantes, Tenerife. Overall price for the package appeared to be excellent value. As with the previous Thomson cruise, flight, transfers, embarkation and disembarkation were exceptionally smooth. Although this was the largest boat we have been on, its size was eminently manageable and facilities, apart from selfish sunbed reserving with towels, appropriate for the number of passengers. Our inside cabin was spacious, comfortable and, importantly, very quiet. The only exceptionally minor criticism was a slight lack of storage space. Minibar fridge was very useful for keeping our water cool. Although there didn't appear to be ironing facilities on board, steam from the shower removed most of our creases. Food in the waiter-service restaurant was of a good standard, but perhaps not quite as good as on Spirit last year or on the C&M Magellan earlier this year, particularly in its presentation. Food in the buffet was always very good; however, I do find the amounts that some eat in such restaurants somewhat obscene. We didn't use any of the paid for restaurants since the menus didn't really offer anything different/better. On my Birthday we opted for the supplement applicable Rib-eye steak, which was excellent but, in line with an apparent obsession with not sending out under-cooked meat, was really medium-rare rather than the rare we had asked for. As on other cruises, the free coffee was undrinkable: a ploy perhaps to make you buy the premium coffee? We had opted for the free All Inclusive drinks package. House wine, especially the red, was excellent, as was the draught lager. Cocktails available on the AI package were fairly limited and not as good as on last year's Spirit voyage. We didn't see any of the drunken behaviour experienced by those commenting on other Dream cruises, although i have always found it slightly worrying to see people ordering a G&T at 10-30 in the morning. Staff throughout the boat were attentive and courteous, providing an exemplary level of service. However, the open-seating in the restaurant meant that we didn't really develop any relationships with the waiting staff, which was a pity. Entertainment in the Broadway Show Lounge was generally good. The dancing and staging were of a very high standard; however, some of the singing was no better than a very good amateur level and there did appear to be a problem with sound levels. The only other entertainment we sampled was the pianist in Explorer Lounge, who was excellent. We didn't take part in any of the other activities, mainly because it was difficult to find a seat near the main pool. For us Entertainment and Activities are very low priority. The choice of ports was excellent, particularly being able to go to a smaller island such as La Gomera. We went on the La Gomera cycle tour, which we thoroughly enjoyed; however, the route was relatively challenging and we're not sure whether some of the others were expecting such a challenge. We didn't go on any other excursions: in this Internet Age it is very easy to pre-book shore-based activities from home; for instance on Gran Canaria we hired a car for a day at less than the cost of the cheapest transfer to Maspalomas for one person. Overall a superb cruise. we would not hesitate on going on the Dream again and even a third trip to the Canaries would leave us with plenty to do. Read Less
Sail Date November 2017
Holiday Review of Thompson (TUI) Marella Discovery 2 Canary islands for one week from 20th October 2017 taken to celebrate our 32nd wedding anniversary We do not normally write reviews and would not have done so now had our complaint ... Read More
Holiday Review of Thompson (TUI) Marella Discovery 2 Canary islands for one week from 20th October 2017 taken to celebrate our 32nd wedding anniversary We do not normally write reviews and would not have done so now had our complaint been dealt with reasonably by TUI the final straw came yesterday when their Senior customer services advisor directors team ANGELA told us that the complaint was closed and the £60 compensation was all we were going to get, to summarise as the issues were not TUI,s problems. See what you think was £60 compensation ok for the following holiday experience? By the way we cancelled the next cruise today and will NEVER cruise with TUI ships again. We arrived on the boat at approx 2 PM and the room was not ready, when the check out time is 8AM. We got back to the room and found it made up wirth two single beds when we had requested on booking the holiday a double bed, we went to reception and they said it would be dealt with by the cabin crew later. We returned to the room after an evening meal and the bed was still two singles we went again to reception to try to resolve the situation, the beds were finally made in to a double at approx 10 PM, when we had been travelling all day were exhausted and wanted nothing more than to sleep. On the following night we were woken in the early hours of the morning by a loud intermittent banging under our starboard side level two out side cabin, the noise continued and at 2.45 AM we complained over the phone to reception, one of the receptionists came down and spoke to us and agreed that the level of the noise was unacceptable and that she would try to find out what was causing it and what could be done about it. We were given various excuses ranging from work going on to something loose in the hold and finally bad weather, at 3.30AM we had had enough and contacted reception again, this time were met in our room and escorted to an interior cabin, with two single beds which we were happy to have, just to get some sleep given that we were now totally exhausted. The issue was not resolved to our satisfaction given that we were told we could continue to use the interior cabin to sleep! When we had paid for a window to wake in the morning being able to see day light and enjoy the view. At 6PM the following day the noise started again this time we went directly to reception and were met by a member of the reception team who was to say the least condescending. We eventually got moved up a deck to the third level port side which was again an outside cabin with a window. The receptionist said “the noise was due to the weather and do not complain to me if you are again disturbed by splashes in your new cabin” we could not believe her attitude! We were made to feel that we should not complain about not being able to sleep while on holiday. Having cruised on both Princess and Royal Caribbean cruises whose level of service was exceptional we thought that the level of service on the Discovery II would be the same as the TUI Spirit ship which we have also been on, this was defiantly not the case. We had booked two trips one being a bike ride with Kyle who was a lovely chap in-fact the ride was basically him and the two of us, he gave us a good day out, the second trip the Navarda walk was however cancelled and the notification of this was via a note under the door this may have been acceptable if nothing else had been a problem but in the circumstances we expected to be given the bad news personally, again very poor customer service. The cancelling notification said we would receive a refund, however we have not at the time of writing received anything. The food on board was disappointing with little variety for example the salads had grated carrot and iceberg lettuce etc however no olives or radishes or cellery or beetroot, at breakfast no black pudding, all of which was available on the TUI Spirit cruise which we went on in April 2017. I had asked for olives and was told they were only available at the bar with a gin and tonic? On complaining by filling in a customer survey, the food improved and a variety of different salad items appeared including olives and fennel. This improvement seems to have been initiated by other people also complaining which resulted in a lot of management people being personally present in the buffet restaurant over the last two days. The shows we found for the week we were on the ship were good however we spoke to a passenger who had been on the ship for two weeks and were told the shows were the same for the second week. Foolishly before we went on the Discovery II we booked to go again on the same ship to the Baltics in August 2018. We know that there is a name change due for the ship we now know feel that we know why. Read Less
Sail Date October 2017

Find a Cruise

Easily compare prices from multiple sites with one click