Seven Seas Splendor - April 1, 2020

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  • ronrick1943
    ronrick1943 March 14, 2020 10:14 pm
    20 hours ago, ronrick1943 said:

    True--but everyone is safer this way.

    ’ve already canceled Blacklane, thanks RonRick (which one are you btw) 

    Sorry, I'm Rick---I think it won't be long, but we'll alb sailing again when it's the right time.

  • tikiislandfoxes
    tikiislandfoxes March 14, 2020 2:04 am

    Yes we are disappointed as well, booked this when it first opened while we were cruising to South Africa.  We have another cruise booked on the Splendor in August so we will enjoy her beauty then.  Regent was very generous with the future cruise credit.  Loyal customers 

  • ronrick1943
    ronrick1943 March 14, 2020 1:56 am
    2 hours ago, kaleighsgram said:

    We, too, hadn’t cancelled.  So much time had been invested in picking out excursions, picking the right flight, not to mention the two cooking classes we were going to take. Oh well.... I’ve already canceled Blacklane, thanks RonRick (which one are you btw) but will have to wait till Monday to cancel the flight. I feel especially sorry for the people who have traveled to San Diego to get on Splendor tomorrow.  I hope everybody stays safe during this outbreak of Covid so that we can look forward to sailing another day. Remember, wash your hands.

    Pat

    True--but everyone is safer this way.

  • kaleighsgram
    kaleighsgram March 13, 2020 11:08 pm

    We, too, hadn’t cancelled.  So much time had been invested in picking out excursions, picking the right flight, not to mention the two cooking classes we were going to take. Oh well.... I’ve already canceled Blacklane, thanks RonRick (which one are you btw) but will have to wait till Monday to cancel the flight. I feel especially sorry for the people who have traveled to San Diego to get on Splendor tomorrow.  I hope everybody stays safe during this outbreak of Covid so that we can look forward to sailing another day. Remember, wash your hands.

    Pat

  • CruiserFromMaine
    CruiserFromMaine March 13, 2020 10:37 pm

    We got this email a few minutes ago. So, we’re not going...

     

    Not sure how long you have to actually book the future cruise. Maybe my TA knows.

     

    Leaning towards taking the refund. Take the money and run, as it were.  It the 25% extra is enticing. 
     

    We‘re very disappointed about the cancellation. We’d already decided to cancel based on everything going on but held out a shred of hope. 

     

     
     

    I’d like to share an important update on Regent Seven Seas Cruises’ response to COVID-19. With COVID-19 impacting communities around the globe, we have decided after collaboration with federal officials to voluntarily suspend cruise voyages, effective immediately for 30 days. This voluntary action covers voyages with embarkation dates from March 13 to April 11, 2020. We will plan to recommence operations on voyages embarking after April 12, 2020. 

    The health, safety and well-being of our guests and crew is our highest priority. While Regent Seven Seas Cruises has not had any confirmed cases of COVID-19 across our five-ship fleet and is taking this measure in an abundance of caution, we felt it necessary to do our part and contribute to efforts to contain the spread of the virus. 

    We greatly appreciate the understanding of our valued guests during these fluid, unprecedented and challenging times. 

    Guests on voyages that are underway will conclude and they will be disembarked as soon as possible, and we will assist with travel arrangements home. 

    Guests who are currently booked on voyages with embarkation dates from March 13 to April 11, 2020, are asked to contact their Travel Advisor or our reservation team via the phone numbers listed below.

    • All guests on impacted voyages will receive a 125% refund of the fare paid in the form of a Future Cruise Credit, which can be applied toward any future cruise through December 31, 2022.
    • For guests who wish not to avail themselves of the 125% Future Cruise Credit, a 100% refund of the fare paid will be reimbursed to the original form of payment within 90 days of guests’ request.

    Working closely and in partnership with local, state, federal and global agencies, we are committed to taking all appropriate steps and actions to combat the spread of COVID-19. 

    We look forward to welcoming you on board in the future so you can once again explore the world’s most amazing destinations while returning home to the comfort and care of Regent’s ships and crew. Thank you for being such an important member of our Regent family. 

     

     

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