Queen Mary 2 (QM2) - July 31, 2020

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  • momoforthodoc
    momoforthodoc May 16, 2020 1:19 pm
    On 5/14/2020 at 8:59 AM, cruising3tlr said:

    Momoforthodoc,  thank you for posting!  Can you share if it was sent via check or credit card refund?

    I waited until Cunard cancelled, then my TA confirmed that Cunard got my request for the $$ refund.  I haven't heard anything and I had paid in full with airfare for 3 as well booked through Cunard.  I have a feeling this is going to take awhile.

    My credit card was refunded and I then asked the bank to issue me a check.  They were more than happy to do that and I actually think it’s in today’s mail. 

    One thing I did learn from all of my phone calls is tell the rep that you want them to send an email to their manager/supervisor regarding your refund. I was told that once the manager receives the email it puts you in the front of the line for refunds. I called two days in a row telling the reps I spoke to to do just that and the refund came almost immediately. Not sure they finally did it that quickly since I reminded them I am a ta. Everyone waiting should try this approach it might help. 

  • DAVIDPHS1955
    DAVIDPHS1955 May 14, 2020 5:16 pm
    4 hours ago, cruising3tlr said:

    Momoforthodoc,  thank you for posting!  Can you share if it was sent via check or credit card refund?

    I waited until Cunard cancelled, then my TA confirmed that Cunard got my request for the $$ refund.  I haven't heard anything and I had paid in full with airfare for 3 as well booked through Cunard.  I have a feeling this is going to take awhile.

    We got a credit on our credit card. And lo and behold we got a credit for our insurance payment last week.

  • DAVIDPHS1955
    DAVIDPHS1955 May 14, 2020 5:04 pm
    3 hours ago, firegal2539 said:

    cruising3tlr,

    I am past 60 days waiting for my refund. I canceled before final payment and before Cunard canceled the cruise. My TA was told that Cunard is taking the refunds by the date of sailing. So July 31 means we will be way down the list. That isn't right because I am not over 60 days waiting for almost $10,000.

    Candie

    I would dispute the charge with my credit card company. Not only did we a refund for the deposit we got our insurance money refunded.

  • firegal2539
    firegal2539 May 14, 2020 1:49 pm

    cruising3tlr,

    I am past 60 days waiting for my refund. I canceled before final payment and before Cunard canceled the cruise. My TA was told that Cunard is taking the refunds by the date of sailing. So July 31 means we will be way down the list. That isn't right because I am not over 60 days waiting for almost $10,000.

    Candie

  • cruising3tlr
    cruising3tlr May 14, 2020 12:59 pm

    Momoforthodoc,  thank you for posting!  Can you share if it was sent via check or credit card refund?

    I waited until Cunard cancelled, then my TA confirmed that Cunard got my request for the $$ refund.  I haven't heard anything and I had paid in full with airfare for 3 as well booked through Cunard.  I have a feeling this is going to take awhile.

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