We were beguiled by Riviera's marketing which extolled luxury and a 5 star experience. Our expectations were very high and we expected to be wowed by high quality, haut cuisine and exceptional food experiences. We expected luxury cabins with high quality toiletries, bathrobes and towels and linens. We expected service which put the customer at the heart of the concept. In short, after paying ...
We commenced a 14 day cruise starting from Cologne and due to finish in Budapest. We were oblivious to the low water problems before we left. It was obvious from day 3 that there were serious river level issues. Perfect Recipe for holiday stress. We received conflicting updates , missed 2 itinerary stops , had the Nuremberg visit seriously shortened and then didn’t cruise any further from day 7 ...