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10 Helpful Votes
Sail Date: September 2015
My mum and I travelled with Riviera for a river cruise from Basel to Cologne at the end of September. This was our first river cruise so did not know what to expect. We both had a great holiday mainly due to the terrific staff, who ... Read More
My mum and I travelled with Riviera for a river cruise from Basel to Cologne at the end of September. This was our first river cruise so did not know what to expect. We both had a great holiday mainly due to the terrific staff, who could not do enough for you and the wonderful people we met especially "the boys" and M & K. Everyone on the ship were so friendly and always had time to stop and chat. The cabins were kept spotlessly clean, as were all the other areas around the ship. Some passengers thought that the cabins were small, but compared to the other ships from different companies that were moored alongside us from time to time, they were all about the same size. The food was very good - always something tasty on the menu. We tried the "fine dining" experience which was an intimate dinner for a maximum of 24 guests at the rear of the ship with a wonderful ambiance and wonderful service. The Captain's dinner on our last night was another enjoyable evening. Drinks were reasonably priced. Entertainment on board during the evening was limited but there was music playing and they held a couple of quizzes during the week. I would recommend trying a river cruise as my mum and both really enjoyed it. My only gripe was the wi-fi connection - or lack of it to be precise! I was able to get a connection on the William Shakespeare but could not access the internet or e-mail along with every other passenger on board. I did hear that this is something the ship/company are trying to rectify. I hope they can get it sorted. Thank you Riviera, we had a fantastic time! Read Less
13 Helpful Votes
Sail Date: August 2015
Have just returned from a Danube river cruise on Riviera Travel's Charles Dickens. The whole holiday was wonderful - the ship is beautiful and the places we visited were interesting and varied. The ship is very well planned, ... Read More
Have just returned from a Danube river cruise on Riviera Travel's Charles Dickens. The whole holiday was wonderful - the ship is beautiful and the places we visited were interesting and varied. The ship is very well planned, beautifully appointed and spotless throughout. Staff were always pleasant and helpful and we were thoroughly pampered. The food was of a very high standard and whilst drinks aren't included in the price of the cruise the bar prices were competitive. Coffee/tea making facilities and fresh water were both in our cabin and available in the smaller of the two dining areas 24 hours a day (along with biscuits!) - and chilled water was welcome during the very hot days - it was also nice to be able to fill our water bottles before leaving on excursions instead of being sold water as so many companies do! Fine dining in the smaller restaurant was available at no extra charge but we didn't eat there as the food and service in the dining room was so good. The Riviera staff of Mandy and Cassie were superb - nothing was too much trouble and everything was highly organised and they were unfailingly professional and very friendly. Gratuities for the ship staff (entirely optional of course) are left in an envelope at reception at the end of the cruise and divided equally amongst the staff, an idea which we liked. Would highly recommend this holiday - we enjoyed it thoroughly from start to finish. Read Less
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