32 Oceania Riviera Cruise Reviews for Repositioning Cruises to Transatlantic

My partner and I are frequent cruisers - 6 in 12 months including Regent (1), Celebrity (2), Viking River (2) and Oceania (1 and done!) We specifically chose the Barcelona to Miami transatlantic crossing for its more numerous stops (6) ... Read More
My partner and I are frequent cruisers - 6 in 12 months including Regent (1), Celebrity (2), Viking River (2) and Oceania (1 and done!) We specifically chose the Barcelona to Miami transatlantic crossing for its more numerous stops (6) and especially those in Canary Islands. The second night on board, we were informed by captain that due to weather system they had been monitoring for days /weeks ahead expected to hit Tenerife we would divert to Gibraltar post Malaga, Spain...implying we would stop in Gibraltar which we are NOT doing. (We were not given any advance notice of weather before embarkation although Florida head office had been monitoring with Captain for days/ weeks out...). We are now stuck on board this ship for 8 days straight and have been told there will be no accommodation financially for TWO missed ports although the cruise line is saving significantly in not making these stops! We were also told by several frequent Oceania cruisers that they have been previously accomodated for missed ports in Bermuda (for example). Why not this cruise?..... The excursions we are now out are being credited back at 2/3 value with Oceania keeping the 1/3. Because this apparently happens often, we are told this is the “policy and there is nothing anyone on board can do about it. It’s the way it is”. I suggest any future cruisers either avoid taking the “OLife 8 free excursions or go for a $400 pp shipboard credit instead. This will give most maximum hard value should “Florida” head office decide to change cruise course and not accomodate passengers. We were asked to surrender our passports last night for stamping by Spanish Officials today. When we went to retreive them this evening, we were first told after sailing we could pick up. Tonight, reception employees said they needed to keep them due to immigration law. Couldn’t tell us which country’s law required this and neither could a level up in chain of command.....Florida (head office) told them to do it. A further tip from our first Oceania experience — book your own air fare. We paid premium for business class to Barcelona and were given a three flight routing despite there being direct and single stop options out of our Charlotte, NC home city. No option to confirm or reject- this is it and there is nothing that can be s is sooo different than previous experiences with true luxury cruise lines that seek your feedback, agreement on flight selection. Lastly, when we embarked, our safe did not work - it needed new batteries. On evening two, our veranda stateroom bathroom flooded and the TV remote works if turned upside down, depressed and held for quite some time. Also needed toilet maintenance mid cruise. In terms of excursions, there have been two. The first was a half day. We arrived to Guadeleste too early before museum opening and there were no public facilities on board or in the town. The entire bus (35 persons) got to use a single toilet in a bar! We went to Ronda today. No facilities on board and we stopped at a bar after 1.5 hrs. No lunch included in full day tour from 8:30-4:30. Great guide, driver. The tour cost was $149 pp for two hours there, back and 2 hr walking tour with free time / lunch on our own. Hopefully San Juan and Nassau will go as planned. There are a number of excursion cancellations / updates made once we were on board. Some excursions cancelled or changed. There is a broad range of dining options- Terrace Cafe buffet and grill is best. Service, temperature, variety. We have not been to Grand Dining Room b/c we could not get reasonable dining time - wanted 6:30...only 8:30 available. (Shows start at 9:30; they don’t do two.) Went to specialty restaurant Red Ginger. Everything was very good, but not spicy at all. All staffers were OVERLY concerned we might find something too spicy. We had to ask for chili sauce to spice it up. Toscana, Italian themed specialty restaurant, was not up to par. Our table of six had very little positive to say - food not hot, risotto overcooked, lobster chewy, pasta warm, not hot. Polo Grill (think steakhouse) and Jacques (french) next. One thing to note on specialty restaurants - it is nearly impossible to get a table for two. You get stuck with 2-4 other guests you may or may not have anything in common with. Politics came up at our table last night....We went to reservations desk today to ask for table for two going forward. Standard response received - you can have it if you want to eat at 9 pm....see above comments on times for Grand Dining Room.... Happy hour from 5-6 pm in main lounges with BOGO drinks. We took advantage on several nights. Happy hour often seranaded by piano player with niblles served ranging from nuts, chips, pretzels to cheese cubes, sausage puffs, olives. Enrichment activities vary greatly. There is a big emphasis on bridge plus trivia, mensa, two lecturers - a “dna expert” and naval historian. There are PAID enrichment activities as well - two hour culinary institute cooking classes at $69 per class and also paid (fee unknown) art classes with resident artist ...ie painting Mediterranean landscapes, apple studies, etc.... Fitness center is large with plenty of cardio machine variety, free weights, weight machines. While a range of FREE exercise classes taught by an inflexible instructor. Specifically, he did not want to modify classes to accomodate rough seas prefering to cancel them instead. We did finally convince him and he did modify begrudgingly. Nice outdoor walking tracks...I walked thirty miles so far. The staff on board....results are mixed. Our cabin attendant and Terrace Cafe grill team, wait staff are really fantastic. The reception, excursion, concierge, reservation desks and officers are the most non customer focused lot I have ever come across. The cruise line does not empower their employees to make anything right at the time of the occurence which is really a basic customer service principle and particularly found with real luxury brands. Oceania has a long way to go to realize their aspirations to become a REAL luxury cruise line. Scotty, beam us up, please. Read Less
Sail Date November 2018
We chose this cruise because we haven’t been to the Canary Is., and were looking forward to visiting. As explained earlier, we still haven’t visited them.. The Captain Did the right thing by avoiding the 70ft waves that hit Tenerife. ... Read More
We chose this cruise because we haven’t been to the Canary Is., and were looking forward to visiting. As explained earlier, we still haven’t visited them.. The Captain Did the right thing by avoiding the 70ft waves that hit Tenerife. The Company did the wrong thing by not crediting our accounts or offering some compensation for the missed ports and fuel savings. it was also wrong to not totally reimburse passengers for the price of booked tours. Embarkation and disembarkation were handled efficiently. We will not let Oceania book our airfare again. this was their second chance. this time we travelled for 21 hours joining the ship in Barcelona from Phoenix. we actually enjoyed the 8 sea days with no schedules to keep or ABC tours to take. did a bus tour on our own in Malaga, a very lovely town. entertainment on board was to our liking. Yes, the production company is young. But, unlike some, the singers can indeed dance, and the dancers also can sing. a few flat notes here and there. If you want Broadway caliber, those BIG ships or Broadway are the Place for you. all on board staff, except one front desk guy seems to be happy doing their jobs and were very kind. We did meet two women who enjoyed soaking In their tubs. Most of us wish the showers had taken the place of those tubs which just took up valuable space. How small? well, If you dropped your soap you had to open the door to be able to bend down and retrieve it. Hubby says this is the best food at sea, Regent is right there in the running too.we enjoyed all the specialty restaurants. Food at Jacques, as you may guess, is very rich. the main dining room offers a fine selection each meal as well as the waves grill and the big buffet. the special brunch buffet featured all the ice carvings and specialty desserts, and beautiful fruit and.vegie displays. Read Less
Sail Date November 2018
We chose this ship and company mainly on the positive reviews , recommendations, and transatlantic crossing itinerary which included stops in the Canary Islands which we had not visited before, and additional sea days which many ... Read More
We chose this ship and company mainly on the positive reviews , recommendations, and transatlantic crossing itinerary which included stops in the Canary Islands which we had not visited before, and additional sea days which many cruises don't offer. Sadly, the Canary Island stops were cancelled due to a large Atlantic storm which had positioned itself over the area during our scheduled port call. The Captain and company decided to skip this area and continue on to San Juan. This decision was a correct one but another port call in the Carribean or a longer stay in San Juan would have been nice. Instead, we were treated to a very slow 8 day crossing from Malaga Spain to Puerto Rico. We personally did not have any shore excursions for the Canaries but heard from fellow passengers that they were only partially refunded for these planned excursions. The ship itself is very nice, just the right size (medium) with an excellent ratio of passengers to crew. The public rooms were well appointed and very beautiful for the most part with one exception! The Riviera Lounge is just awful and needs a complete makeover. It is old looking with dark and depressing decor and does not compliment any other rooms or public spaces on the ship. The line is very popular with seniors ( above 70 years old) and on this particular cruise about 90 percent of the passengers fell in this category. We are a bit younger and many times felt a bit isolated especially at sharing tables in the dining venues. Otherwise, we found things to do on our own as we had little in common with most of the guests. Due to the upper age range of most of the guests, the ships public elevators were crowded, noisy and sometimes not so clean, especially during peak dining times. We mostly used the stairs. Dining was very good overall (not exceptional) and the choices of places to eat and menus were excellent. Red Ginger was by far the best with quality of food. decor and staff service 5 star all the way. The main dining room was very good too with breakfast the best, but hit and miss quality of food sometimes at dinner. Again, with sharing tables we were not always at ease with our table mates, due to large age differences or topics of discussion. Toscano specialty venue most definitely needs improving. Much better quality Italian food is available in most towns and cities across America. Terrace Cafe and Waves Grill were both excellent with good quality food and good service. The Buffet at terrace cafe was a bit chaotic at peak times with many guests running around into each other. The purchase of alcohol onboard is highly encouraged and the prices are excessive. Beware, if you are going to drink, then the alcohol package will save you some big money. The service on Riviera is exceptional and in my opinion is what it hangs its hat on! The wait staff were all so friendly and accommodating and the room stewards gave five star service each and every day. The international make up of the crew were delightful and my wife and I were able to converse with many of the staff and form short friendly relationships with them. The ships Captain did not seem too friendly to me and I did not see him interacting with other passengers during the cruise, other than a brief reception at the beginning where he introduced his staff and said a little about himself. Seems like he was disinterested overall and just wanted to finish the crossing. Maybe 50 years at sea will do this to you. His daily noontime report was just a boring weather report (nothing more) that anybody could rip and read off the wire. This same info was available on the ships TV channel all the time. The rest of the ship officers were available and friendly with ready smiles. John our cruise director was excellent and the entertainment staff was better than expected. The young production team were awesome, fun and engaging. They had a somewhat difficult task of entertaining so many upper seniors, but they did it!! The comedian acts and Trumpet player were also very good. This cruise could have been a five category but fell a little short of the mark because of the reasons explained above. Read Less
Sail Date November 2018
Main reason for this cruise was two fold. First was to do a Transatlantic and Second was to see the Canary Islands. My wife and I agreed that if we did not do the 3 days in Barcelona before the cruise it would have been a great ... Read More
Main reason for this cruise was two fold. First was to do a Transatlantic and Second was to see the Canary Islands. My wife and I agreed that if we did not do the 3 days in Barcelona before the cruise it would have been a great disappointment. Not going to Canary Islands seem to be a fairly constant, if so why not go farther south to another island or a port on the west coast of Africa. Eight sea days are way to many. We found out that three couples have tried this tour three times without success to seeing the Canary Islands. One couple said this was their fourth attempt. I guess they never heard of 3 strikes and your out. The staff and cabin were fantastic. The food excellent but not better then other cruise lines that we have been on. People kept asking us if the food was better on Oceania. We replied that a few dishes we had were but some dishes on other ships were better. I really hated that the staff had to put my salad together. I rather do it myself. Entertainment was average. Would not take children on this cruise because I think they would die of boredom. Found the staff very helpful even for the tours we did not take with Oceania. Debarkation was probably the best we ever had. Read Less
Sail Date November 2018
This was our 7th cruise with Oceania. They are still an excellent cruise line but we feel that the service and overall cruise experience is not as good as we have previously experienced. It was very nice to be remembered by so many of ... Read More
This was our 7th cruise with Oceania. They are still an excellent cruise line but we feel that the service and overall cruise experience is not as good as we have previously experienced. It was very nice to be remembered by so many of the crew when we were on board. The general manager - Dominic has been on other cruises that we've been on and he remembered us. We found the food in the speciality restaurants to be very good and actually truly memorable. The hostess in the Red Ginger is really exceptional and offered to let us taste items that we had not ordered so we would know about other options for future evenings. We also enjoyed dining at the Terrace Cafe in the evening and even although it is a buffet we found the service to be very good. The dining venue that really needs a great deal of work is the main dining room. I had made a comment about the poor service in the main dining room on my mid cruise comment card and although the staff does try very hard the service is very slow. One evening we were at the table almost 3 hours and sat with dirty dishes from our entrees in front of us for 20 minutes. 2 people left before dessert because they had other plans for the evening. The service in the specialty restaurants is far better and you can finish a nice 4 or 5 course meal in less than 2 hours without feeling rushed. The cabin stewards were also very slow. I don't know whether Oceania has cut back on the staff but our cabin was usually not serviced until close to lunch time. One evening when we had a late dinner and did not leave our cabin until 8:00 we saw our cabin steward in the hall and she said that she had left the daily currents in our mail slot. When we returned to our cabin after dinner, the bed had not been turned down and the cabin had not been serviced. It seems like the stewards have a set schedule. Other cruises that we've been on with Oceania the cabin was always serviced by 10:00 or 10:30. The cruise director was probably one of the best that I've had. He was very pro-active and sociable. You always saw him at the end of each show or productions and he would ask how the cruise was going. When I filled out the mid cruise comment card I mentioned that it would be nice to have movies in the main show room during days at sea. He called me back saying that he was trying to free up time in the lounge for movies and sure enough the next day and for the rest of the cruise there was usually a movie in the show lounge during days at sea. The entertainment was okay. There was a good trumpet player - Nicole Sassi. I didn't care for the singer or comedian that they had. A couple of the production shows they had were very good a couple were mediocre. We enjoyed the tea in the afternoon. This is a truly marvelous treat sitting in the Horizons Lounge having wonderful sandwiches, scones and clotted cream and the most wonderful eclairs served by white gloved service staff. We missed a couple of ports in the Canary Islands because of hurricanes in the Atlantic Ocean. It would have been nice if the captain was able to provide at least 1 port to make up for those missed. 8 days at sea is really a long time. I also don't understand why there is no refund for port fees on the missed ports. Other cruise lines have refunded us the port fees when we have had to bypass a port. The connection for internet on board was very poor and we were constantly losing the signal. Oceania is a terrific cruise line be we have really noticed the attention to details and the standards for service seem to have slipped. Read Less
Sail Date November 2018
This was our first cruise on Oceana and loved the ship and days on the Atlantic Ocean. Our veranda room was comfortable. The balcony was just large enough for two chairs but perfect place to be mesmerized by the waves and skies of the ... Read More
This was our first cruise on Oceana and loved the ship and days on the Atlantic Ocean. Our veranda room was comfortable. The balcony was just large enough for two chairs but perfect place to be mesmerized by the waves and skies of the Atlantic Ocean. The art aboard the ship was amazing the art classes fun and the culinary classes most informative (they filled up quickly so book as soon as you can). Entertainment was good, especially the multicast shows. The ship is beautiful, the food in the specialty dining rooms outstanding (free but limited to one visit per restaurant). The Waves café offered breakfast until 11 a.m. which included eggs to order. The Terrace Café offered steak, grilled shrimp and lamb chops daily. The dining room food was fare. The Service was outstanding throughout the ship. We were supposed to have stopped at two ports in the Canary Islands but both were cancelled due to weather forecast 60 knot winds and high waves. A smart decision since 4 people died, streets were flooded and balconies came off hotel buildings in Tenerife. While we experienced a little rockiness for an evening, it was mild and the crossing of the Atlantic was smooth as silk. There were few tours available for those with mobility issues and the one we took in Alicante was very disappointing. We hired South O'Le Spain Tours (Emily Mathews, Manager) for a private tour in Malaga which was wonderful. Read Less
Sail Date November 2018
Several months ago, my wife and I decided to do a transatlantic crossing. Having cruised with Oceania before, we decided to book the crossing on the Riviera. Our preference is typically small to medium size ships. The Riviera (as well as ... Read More
Several months ago, my wife and I decided to do a transatlantic crossing. Having cruised with Oceania before, we decided to book the crossing on the Riviera. Our preference is typically small to medium size ships. The Riviera (as well as the Marina) are a little larger than we typically would book but for the crossing it was perfect. The booking experience as easy and convenient. Specialty restaurant reservations were easy to make on Oceania's website. Cruise documents arrived 30 days before the cruise. Checking in on embarkation day was very easy. We arrived at the Miami port at noon and were on board by 12:20 pm. Our cabin (PH 11049) was ready at exactly 1:00 pm. By 2:00 pm, we were completely unpacked and ready for our journey. Oceania made it very easy for us! Having cruise on the Oceania Marina before, the Riviera's sister ship, we did not have to spend much time getting re-acquainted with facilities and layout of the vessel. Our cabin was a Penthouse on the 11th deck - 11049. It was very comfortable, clean and well appointed. We did notice a little bit of wear and tear on the carpet and several cabinets with small scratches. The crew did a great job keeping the room nice and clean with stocked with the appropriate beverages, canapés and bathroom supplies. A word of caution is that cabin's on the 11th deck are right below the swimming pool deck and, sometimes, one can hear deck furniture being moved. This was only an annoyance in the early evening as the crew re-stacked the lounge chairs. The ship is in great condition. Oceania is clearly focusing on ensuring the vessel is well maintained. All public areas were very clean. The crew was constantly cleaning and performing maintenance. Great to see this level of care and attention. Our dining experience was very good to excellent. Prior to the cruise, we booked four dinners at the four specialty restaurants as well as one evening at La Reserve. We are "foodies" and Oceania's Riviera did not disappoint. Service and food quality in the specialty restaurants was excellent. La Reserve was a terrific 3 plus hours of good food and wine as well as the social aspect of the evening - well worth the price of admission. On two evenings we decided to just go to The Terrace for dinner and have a light buffet dinner. To our surprise, the buffet was very well done (wonderful salads, fresh sushi, lobster among other delicacies). The Grand Dining Room was very good with the exception of one evening in which the service and food quality was not as consistent. A consistent and enjoyable start of the day (everyday!) was a visit to Baristas. Lastly, during the cruise, we were able to book additional evenings at the specialty restaurants. Since our voyage required a lot of sea days, the crew of the Riviera had to plan and execute a lot of activities during the day. Since this was our first transatlantic crossing, we were concerned about this cruise being too slow. Well, this concern was not an issue. Corey Powell (Cruise Director) and his team worked tirelessly to keep everyone engaged. One of our favorite activities was to attend the chats with Sandy Cares - a terrific speaker. We also attended several Wine Tastings and cooking class - both always fun! In terms of wellness, we used the health and fitness center almost daily, it has excellent equipment, never overly crowded and very clean. We also enjoyed the Canyon Ranch Spa - a bit pricey but the massage and facial services were excellent. Regarding, entertainment, it was better than we expected. It is clear that Oceania has been listening to passenger and reviewer feedback. Among our favorites was the string quartet. Also, the Riviera band played some nice Jazz. The Riviera singers and dances are very talented and did a nice job to keep everyone entertained. Oceania also brought in a several guest stars for entertainment that we would rate from fair to very good (magician (fair), violinist (very good), pianist/singer (good) and comedian (fair) . In terms of ports, our scheduled stops were Bermuda, Ponta Delgado (Azores), Tangier, Mallorca and Barcelona. We typically prefer private or semi private tours since we like to have the flexibility to move quickly and adjust the day as we go; however, for this trip, we decided to take three Oceania offered tours. In Bermuda, we joined a small group totally 16 on a small bus in which we visited Hamilton and St. George. Unfortunately, due to bad weather, we were not able to dock in Ponta Delgada. As for Tangier, our group was a bit larger (20 or so) but the 4 1/2 hour excursion was well done. Mallorca and Barcelona we did on our own. Overall, we were pleased with the Oceania tours we joined. The disembarkation process in Barcelona was a breeze. We were scheduled to disembark at 7:45 am but were able to do so at 7:40 am. We were on a taxi to our hotel by 7:50 am! Lastly, we want to recognize the Riviera's leadership staff. The Captain and his Officers were very visible and approachable. Furthermore, we really enjoyed how they recognized members of the crew with 5 Year Service Anniversaries. And, a night of celebration in which over 300 crew members were brought into the Riviera lounge to celebrate to appreciate the passengers. What's interesting is that it was the passengers that celebrated the crew for excellent service. These actions speak volumes of the culture of the company and leadership. After all, cruising is about people! We will certainly continue to cruise and plan to be back with Oceania in the near future. Read Less
Sail Date March 2018
A transatlantic crossing has been on my bucket list for five tpyears but something always got in the way. When my wife and I made the decision to do it this spring we decided to go upscale since we would be on for two weeks with minimal ... Read More
A transatlantic crossing has been on my bucket list for five tpyears but something always got in the way. When my wife and I made the decision to do it this spring we decided to go upscale since we would be on for two weeks with minimal port calls...thus we picked Oceana. We had a standard veranda cabin and the size and appointments were more than fine. Of special note...the staff to a person were exceptional and helpful. Food was great and with four specialty restaurants, a main dining room, and a buffet it more than met our needs. Never thought I’d get tired of grilled lobster tails with lamb chops...but I did! Fortunately there were a myriad of other choices available. Also worth noting was the caliber of the guests on board, unlike some of the mass market cruises we’ve been on. All in all it was worth every penny we paid and would sail Oceana again in a heartbeat! Read Less
Sail Date March 2018
We were on the Marina for 14 days, 6 of them at sea, and I have only high praise. The service was outstanding, everyone smiling and saying hello, the food was superb and the presentation of the dishes was truly over the top. Based on the ... Read More
We were on the Marina for 14 days, 6 of them at sea, and I have only high praise. The service was outstanding, everyone smiling and saying hello, the food was superb and the presentation of the dishes was truly over the top. Based on the itinerary, Barcelona to Miami, the shore excursions were as interesting as they could be although we thought they were overpriced. The classes at the culinary enter were a life saver on the days at sea and Chef Karlis is a great instructor and chef. Shipboard activities were well geared to the age level of the passengers and the evening entertainment was well attended most of the nights. No disco, no photographer, no children taking over the pool, plenty of lounge chairs and no signing a ticket every time you wanted a soft drink or cold water or a specialty coffee A high class operation, beautiful décor and furnishings. Oceania provides so many "little touches" that make a big difference.. Read Less
Sail Date November 2017
We had a great Butler. Specialty restaurants were excellent. Buffet dinners were excellent. Main dining room a step below but good. Embarkation and disembarkation went very smoothly. Suite was excellent. Would like to have seen 2 ... Read More
We had a great Butler. Specialty restaurants were excellent. Buffet dinners were excellent. Main dining room a step below but good. Embarkation and disembarkation went very smoothly. Suite was excellent. Would like to have seen 2 sinks in bathroom. Shower tough for me to use but I'm 6'5". Very well furnished. Bed very comfortable. Walk in closet well done. Entertainment was very good. Enjoyed in house dancers and singers. Thought band was excellent. Comedian very funny. Enjoyed Cruise director and staff. We do not use ships port and shore excursion. Do them on our own through Cruise Critic roll call. Very overpriced and do not enjoy being bused with 20 to 40 people. Not a ship that caters to children. Atlantic was rough most of the trip. Had to avoid Azores because of weather. Went to Madeira instead. Excellent cruise, Excellent ship. Excellent service. Would certainly sail with Oceania again. Read Less
Sail Date March 2017
We recently completed the transatlantic cruise on Riviera from Miami to Barcelona. The boarding process was set up in a temporary tent, though not as professional a set up, the staff got the job done, quickly and efficiently. The ship ... Read More
We recently completed the transatlantic cruise on Riviera from Miami to Barcelona. The boarding process was set up in a temporary tent, though not as professional a set up, the staff got the job done, quickly and efficiently. The ship has been immaculately maintained, the staff very well trained. We dined in all restaurants, including the specialty restaurants several times. Aside from our standard reservation allotment, we found they were able to accommodate walk-ins for 4 after 8:00pm with ease. Toscana is still one of my favorites. The bartenders in Horizons were most pleasant and entertaining as well. Spent most of our time relaxing and reading on the Canyon Ranch Spa Deck, a very peaceful, un-crowded space. We took a Culinary Class, which was very well done, and lots of fun. Excellent set-up and instruction, a must do on your next cruise. The class offerings in the gym were varied and well instructed by Mario. From start to finish we have no complaints, and cannot wait to book another cruise on Oceania! Read Less
Sail Date March 2017
This cruise being a repositioning cruise offered a penthouse with butler at an affordable price on one of Oceania newer vessels the Riviera..The butler was able to get us into the specialty restaurants on additional nights as well as ... Read More
This cruise being a repositioning cruise offered a penthouse with butler at an affordable price on one of Oceania newer vessels the Riviera..The butler was able to get us into the specialty restaurants on additional nights as well as deliver in room breakfast of any food not only the ones listed on the breakfast card Highlights included some outstanding tours particularly the one organized by the Culinary Institute in Madeira which includes sampling wines shopping in an open market where we were give 5 euros per individual to buy food and lunch where we were able to taste some local dishes such as the black scabbard fish The ships food is excellent and I particularly love the lobster tails off the grill. The entertainment ranged from excellent to mediocre depending on the evening The room stewards were excellent and so was our butler We only travel on Oceania because there in no dressup and no photographer Read Less
Sail Date November 2016
We have looked at Oceania cruises and always thought they were a bit too expensive for us. We were sent details of a repositioning cruise from the Med to Miami at a great price with several freebies thrown in.... free wifi, free transfers, ... Read More
We have looked at Oceania cruises and always thought they were a bit too expensive for us. We were sent details of a repositioning cruise from the Med to Miami at a great price with several freebies thrown in.... free wifi, free transfers, $1000 on board credit and a drink package so we gave in to temptation. Having completed the cruise on Riviera we are now spoiled for cruising with any other company! We flew from Heathrow to Barcelona then had a shared transfer, arranged by our agent, which was not great. Having landed at 2pm we didn't get on board till after 4pm. Last boarding was 4.15 so we just squeaked in, phew. We had no time to check out our cabin because it was time for safety drill. Just grabbed our life jackets after spotting our bottle of champagne chilling nicely in an ice bucket. A very nice welcome touch. We chose this cruise especially so we could visit Bermuda and the Bahamas, new destinations for us. The other ports (Cartagena, Malaga, Funchal) we had visited before. We prefer to do our own thing in ports, excursions are too restricting for us and we knew we could find our way around the ports with ease. The highlights on board for us were the concierge facility, speciality dining restaurants and the lovely staff. We had a cabin on deck 9, just a short walk to the laundry and concierge. We used all of the specialty restaurants, our favourite was Red Ginger and we paid extra for a night at La Reserve for a 7 course extravaganza with wine matched to each course. That was wonderful. Our wine package provided free drinks at lunch and dinner. The wines were hand poured, topped up frequently and we were able to have different wines with each course if we wanted to. We got into the habit of having a glass of champagne as we selected from the menu then moved on to a red or white with our main course. The wifi on board is a bit of a joke, so glad we didn't pay for it. But I was able to send emails with photo attachments if I persevered. Opening the door of the cabin improved the signal and going up to the library on deck 14 helped too. The lecturers on board were a mixed bag. An awful woman who was doing history of navigators, she should not be allowed to lecture as she merely read from the PowerPoint slides she had made. I walked out after 5 mins and never went back. The naval officer who lectured was brilliant, a proper presentation style and interesting subject matter on naval battles. We were lucky enough to have some ex Apple employees on board who did a couple of help sessions for iPhone and iPad. Very useful. Entertainment is not really our thing. The singers and dancers were fine, they had great back lighting and sets which enhanced the shows. We missed the soloists, think we were eating! We saw two comedians. One should have been keel hauled for telling jokes we had all heard before, although some audience members yucked it up. The second one was much better with great audience interaction. Can't remember their names so they weren't that memorable. Cabin service was excellent, our room maid introduced herself and always greeted us by name. Her helper was friendly too and they worked so hard to keep our cabin tidy. Not an easy job when we were making a boat for the sailing competition! Lots of scrap left lying around and an overflowing rubbish bin most days. We enjoyed our overnight stay in Bermuda. We took the ferry to Hamilton, not really worth a visit in our opinion but we used it as a staging point to get the bus to the beaches. We walked from Warwick Long Bay to Horseshoe Bay, as described on the cruisecritic boards. We then caught a bus to Somerset bridge, walked a bit of the old Railway Trail then caught a third bus back to the dockyard. Nassau was interesting. Still some debris lying around from the storms but the clean up has been done amazingly well. We walked up the Queens steps to the fort then on via the heritage village and national art gallery to Adastra zoo. We didn't go in, at $18 each we felt it was too expensive. I know, we spent £100s on the cruise, but we felt we wouldn't get value from the zoo. Instead we went to Arawak Cay and had conch at Goldies restaurant. Delicious! In Miami we used the ship transfer, although we already had a pre paid shared transfer to the airport. The Big Bus company collected us from the port, stored our luggage, took us on a tour then shuttled us to the airport. Good value at $79 each. Yes, dearer than the zoo but exactly what we needed to use up the time till our flight home. As I said in my title the only thing not to like was the cookies. Celebrity line does them better, but that won't stop us from looking out for another Oceania cruise. Thanks for reading. Read Less
Sail Date November 2016
We enjoy the sea days on repositioning cruises, and this 14-day Oceania Riviera voyage from Barcelona to Miami gave us five in a row, from Madeira to Bermuda. The meals were excellent, and the service exceptional. The penthouse suite ... Read More
We enjoy the sea days on repositioning cruises, and this 14-day Oceania Riviera voyage from Barcelona to Miami gave us five in a row, from Madeira to Bermuda. The meals were excellent, and the service exceptional. The penthouse suite cabin was very roomy with a comfortable bed and lots of storage space, including a walk-in closet. The cruise director, Nolan Dean was among the best (great sense of humor, and a high level of energy) we have had on Oceania or Azamara. In addition, the art class, expertly provided by Graham Denison the resident artist in the Artist’s Loft, was really fun. We painted in acrylics, although his forte is oil, using the palette knife. There were typically two class sessions per day during sea days. One small downside to our experience was that team trivia was held in the lounge, using theatre style seating. This is not very conducive to team trivia. The other negative point was the disembarkation in Miami, which was disorganized and very slow. In summary, however, this was an A level cruise. We do love Oceania! Read Less
Sail Date November 2016
Took a Transatlantic cruise on Riveira. If u want comfort, good food, service, good cabin space , excursion treats and a happy smiles from all those who surround u----then take a Oceania. They are truly a notch above Celebrity, RCCL ... Read More
Took a Transatlantic cruise on Riveira. If u want comfort, good food, service, good cabin space , excursion treats and a happy smiles from all those who surround u----then take a Oceania. They are truly a notch above Celebrity, RCCL and Princess. You pay for what u get and that is Oceania all ways. The port selections of Barcelona, Carthegena,Malaga, Madeira, Bermuda and Nassau were excellent. Took short 4 hr tours at each port. Gave a good overview Seas were never an issue. Even though ship smaller than the mega ships they sail relatively smooth. Pax are about 1250 @ max Specialty restaurants are wonderful. Food delicious and service excellent. You get served at Terrace Cafe . Spa area including work out and steam baths delightful. With smaller amount of pax onboard, makes everything easy, embarkation and disembarkation Customer Services is always willing to help. They are quite accommodating. Shoppes on board a bit pricey and selection limited in clothes. Lots of jewelry and watches. Read Less
Sail Date November 2016
We wanted an R&R trip and we prefer "sea days." This trip met our goal, and Riviera was loaded with extras -- attention to small details. We've now gone on one Oceania "small ship" and one "big ... Read More
We wanted an R&R trip and we prefer "sea days." This trip met our goal, and Riviera was loaded with extras -- attention to small details. We've now gone on one Oceania "small ship" and one "big ship" and we're definitely like the Oceania staff's service and attitude -- polite friendly and proud of doing their jobs well. Most of our fellow passengers had traveled on Oceania before also -- the large number of "repeaters" testifies to the quality of the Oceania shipboard experience. We only went to a couple of the evening entertainments so can't express much of an opinion on them, although the one "whole cast" show we attended was very well done. And we didn't attend any of the Enrichment Talks -- this was an R&R trip and all we wanted to do was read, enjoy the sea air, look at the ocean and sleep! And we mostly did just that. All in all, a very satisfactory trip. Read Less
Sail Date November 2016
The transatlantic was my first. It was a bit cool on a few days but NO SNOW as at home. The food is top notch and the service impeccable. The entertainment was diversified and wonderful. The Riviera show troupe were very talented as ... Read More
The transatlantic was my first. It was a bit cool on a few days but NO SNOW as at home. The food is top notch and the service impeccable. The entertainment was diversified and wonderful. The Riviera show troupe were very talented as was the Social director Emmanuella Adda . She and the cruise director , Nolan Dean, put on a great show. The orchestra in the evening and at afternoon tea were terrific. Disembarkation was a bit slow but that is due to CBP only having 4 to handle 1000. I did not take any shore excursions as I am a free spirit and do not like going with the masses. I had already been to Barcelona and Miami so did not do city tours but would recommend a few days early in Barcelona to explore this beautiful city. I went down the hill in the basket in Funchal!!!! I would very likely do this again as you get to spend more time enjoying the ship itself. Read Less
Sail Date November 2016
We just returned from our 21 cruise with oceania and have never been disappointed. The food is outstanding and the service is splendid. From juice coffee and great omelet in the morning to a wonderful lunch in the afternoon, the nightly ... Read More
We just returned from our 21 cruise with oceania and have never been disappointed. The food is outstanding and the service is splendid. From juice coffee and great omelet in the morning to a wonderful lunch in the afternoon, the nightly meal is out of this world ! You can enjoy grilled shrimp and lobster tails every evening at the terrace grill, which also has many other choices from salads to a carving station to desserts. From the loyalty programs that Oceania has, we took our free cruise (20) to the far east. Oh my, what an experience, no hangups, no delays, no missed connections. When we arrived in Singapore it was 6am and we could not board till 1pm, so Oceania took us to a 5star hotel where we were given a full breakfast buffet in a very good atmosphere and a lounge to rest . At 12 a bus furnished by Oceania took us to board the ship. Once again a smooth cruise, Boarding and leaving the ship is very efficient because of the number of passengers 1,250 on Riviera and Marina..Do yourself a favor and cruise Oceana!!! Read Less
Sail Date November 2016
Having had a wonderful experience on the Marina on a recent South Pacific cruise we decided to do an east-bound transatlantic on Riviera, her sister ship, sailing from Miami on April 11 and arriving in Barcelona on April 25. This was ... Read More
Having had a wonderful experience on the Marina on a recent South Pacific cruise we decided to do an east-bound transatlantic on Riviera, her sister ship, sailing from Miami on April 11 and arriving in Barcelona on April 25. This was our first spring transatlantic (our previous one was on a Princess ship in the fall) and we weren't sure whether to expect rough seas and/or very cool weather but everything turned out well...generally pretty calm seas and on most days we were able to sit out on deck and enjoy the sunshine and we saw quite a few passengers in the pool. We were also apprehensive just prior to the cruise since Riviera was on a code red because of the norovirus outbreaks ( 2 -3 since last November, the latest having been in late March) and there had been extensive discussion of the problems in the cruise critic forums. Fortunately we had no problems on this particular cruise which was a great relief. All passengers seemed to be happy in co-operating around using the sanitizing spray before entering the restaurants and the fact that the crew served all the Terrace cafe made a lot of us more comfortable. We enjoyed the specialty restaurants, especially Red Ginger. Although we also enjoyed Toscana we felt the service was rather hurried and we generally felt rushed during the meal. The experience there was not as good as our experience in the Marina Toscana. We went to the Grand dining room on several evenings. The choice of items was very good and the standard of cuisine was excellent. The only negative comment is that if you want a table for 2 you have to get there by 6:30 - otherwise you have to share. We loved afternoon tea in the Horizons lounge (especially tea and scones with clotted cream and jam) and the accompaniment of the Platinum quartet who were excellent. The quartet also plays in another part of the ship in the evening and it is very pleasant to stop and have a cocktail there en route to dinner in the Grand Dining Room. We often went for the 5-6 happy hour in Martinis or the Horizons Bar - highly recommended. Nice to have 2 for 1 drinks although the martinis are half the size of the usual Martini ones....still it is nice to share rather than have the usual larger one. We had some excellent entertainment especially Tom Drake a stand up comedian who had everyone in stitches over several evenings..One of the best we have ever heard. Other entertainment included a cast production with a strong international flavour which was excellent, a magician and a duo of violinists performing a very electic repertoire. The educational lectures were very good - Dr Cartwright covered a number of different topics including the Battle of Trafalgar and the sinking of the Titanic on which he and his wife have published. The excursions were generally good - especially the ones in Bermuda and Gibraltar. Unfortunately we had rotten weather in Madeira and we never got to see the famed Girao cliffs which are reputed to be the highest in Europe. It was a dreadful day - very soggy indeed and the rainwater was sloshing around the streets and the dock area which deterred some passengers from venturing off the ship. Fortunately we took a cable car ride soon after we docked and we had quite a good ride up to Monte before getting thoroughly soaked in the Tropical Garden. We really enjoyed Gibraltar (especially seeing the macaque monkeys at the top of the funicular ride which is a must). Unfortunately on another stop we had a very unfortunate incident when we suddenly realized (after reboarding our coach) that it was running backwards towards the cliff and the driver wasn't on board! We were very fortunate that he managed to jump back in and apply the handbrake very quickly and saved us from disaster. I think a lot of the passengers were shaken up and some, sensing what was happening had actually jumped out. It could have been a very bad situation but thank goodness the driver acted in time. One of the Oceania crew was on the bus with us and we asked him to file a report with Oceania. We have no idea what caused the problem. We had no problems occupying ourselves in reading, attending lectures and walking around the ship. Others took part in art classes, culinary experiences and bridge classes. We dont dance so can't comment but we saw several couples dancing each day. Nor can I comment on the spa which we never use. We liked the Platinum string quartet but found the Riviera orchestra rather loud. I must confess I am not a fan of the sax but others will differ. Dottie our cruise director was one of the best we have ever had. She did an excellent job and we enjoyed her jokes before each evening show. We had a concierge level stateroom very far aft...but we never had any problems with seasickness...however we did see others wearing patches. The room was perfectly adequate although it would be nice to have more room in front of the closet. Nataliya and her assistant did an excellent job in keeping our stateroom in near perfect condition. The bathroom which had separate shower and bath with shower was nicely appointed although the shower door did not close properly and water leaked out until it was fixed. We found the vast majority of the crew on the ship were very pleasant and helpful and went out of their way to be as helpful as possible. Internet coverage (which was included) was ok but generally slow and a bit spotty. Best to use it early in the morning or later at night when usage is down. Fellow passengers? I would estimate average age of 65-70. Most were very experienced cruisers who have travelled extensively. A lot of passengers had mobility issues but that didn't deter them one bit and several of the excursions were open to those in wheelchairs (however some are restricted because of difficult walking conditions) Overall we thoroughly enjoyed our cruise and indeed we enjoyed it so much that we have booked a different transatlantic on Marina next year. Read Less
Sail Date April 2016
My wife found the cruise from a brochure for Oceania and talked 6 of us into going. Our first time aboard any Oceania vessel. We were very pleased! No NORO, after a discussion on cruise critic roll call of this cruise and some ... Read More
My wife found the cruise from a brochure for Oceania and talked 6 of us into going. Our first time aboard any Oceania vessel. We were very pleased! No NORO, after a discussion on cruise critic roll call of this cruise and some unnecessary worrying, there was no Norovirus that I ever heard of. A lovely time, cruise critic met each sea day it was an excellent cruise. The internet is the same speed you would expect at sea, we used my laptop and I am glad I did cause I could watch Fox, MSNBC as I waited on the internet. We used Apple's FaceTime to call home and see the grandchildren live. The shows are not on ship's television so I only went to one. The restaurants on the ship delicious with new dishes I have never had, I began to let the restaurant waiter pick my meals, that worked spactacularly, never had sea bass and it was the best meal I had onboard, then there was the prime rib, tuna salad, very healthy too, I only gained 6 pounds over our two weeks aboard. The stops Bermuda (5th visit there) we took a tour of Bermuda just the 6 of us (three Cabins) it was a beautiful day , consider taking a peek at Morgan's beach a post card photo. Funchal Maderia, a beautiful and friendly stop our first time there a delight so much to see but it was raining so hard you could not see across the street which is rare for Maderia, we will go back there. Gibraltar, another beautiful friendly stop, another land tour for the six of us, Ill bet you didn't know there are over 40 miles of roads within the Rock of Gibraltar. Barcelona, so much to do there not enough time we were ready to go home missing the grandkids. Flights - the necessary evil - push for a non connection flight back home, I wish we did, we waited 2 hours for a light to Frankfurt (you can't get a Frankfurter hot dog there) ending up on Lufthansa Boeing 747-400 with built in video for each passenger it made the 8 hour flight to Boston. Read Less
Sail Date April 2016
I had always wanted to try a TA cruise and this was a perfect opportunity. It turned out even better than my expectations. The greatest aspect was the leisurely pace, not having to get up early in the morning for a shore excursion, ... Read More
I had always wanted to try a TA cruise and this was a perfect opportunity. It turned out even better than my expectations. The greatest aspect was the leisurely pace, not having to get up early in the morning for a shore excursion, having plenty of time to linger over meals, and lots of the during the day for reading and napping. My wife and I did only the 14 day TA crossing and returned from Barcelona but those 14 days were wonderful. And the Oceania experience cannot be duplicated anywhere else. The service and the food were excellent and we had the added benefit of reasonably good weather, no major storms, just a bit of rain. We enjoyed our concierge level stateroom and had excellent service from our stateroom staff. The concierge lounge was great for a quick cup of coffee in the morning. We also took advantage of the fitness area that had ample and well maintained equipment. The shore excursions were not the primary attractions on this voyage but were interesting. The excursion through Bermuda was interesting and the excursion in Gibraltar was not only interesting but the tea at the Rock Hotel was quite lovely. Unfortunately, it rained fairly steadily in Funchal making that excursion a bit more problematic. The real attraction was that there were not many shore excursions leaving plenty of opportunity to sleep late which was needed since we had several time changes during the voyage, all setting the clock ahead. Finally, the entertainment was very good, with some outstanding performances and the music for dancing in Horizons was pretty good as well although we would have preferred a bit more variety. Nevertheless, we danced every night and enjoyed it immensely. Overall, a wonderful cruise definitely up to Oceania standards. Read Less
Sail Date April 2016
This was our first cruise on Oceania since it was purchased by Norwegian Cruise Line. We wondered if the service and food might decline. Their was no need for concern as the food is still the best at sea, service was excellent and the ... Read More
This was our first cruise on Oceania since it was purchased by Norwegian Cruise Line. We wondered if the service and food might decline. Their was no need for concern as the food is still the best at sea, service was excellent and the cruise was wonderful. We will continue to cruise this line. The ports (Bermuda and Madeira) were nice to revisit and our first time in Gibraltar was excellent. The captain kept us well informed. We participated in two cooking classes that were outstanding. We do wish that there were more activities to earn O points. Basically, it was shuffle board and miniature golf. The cabins on this Oceania ship are larger than the average cruise line and we appreciated the marble bathroom, the Bulgari amenities, and enough towels! One thing that bothers us on most cruise lines is they provide less than adequate room to hang cloths and poor storage space. No worry with cabins on the Riviera as both hanging and storage space is more than adequate. Dining on Oceania is a pleasure. The buffet is the best at sea and no one handles the serving utensils except the staff when serving you. So, no worry about picking up germs from others. A nice benefit we like are the four specialty restaurants. Not only are they superb, but one can go to each restaurant FREE. Another benefit is NOT having someone in your face taking pictures all the time. Additionally, specialty coffee, and pop is free. It is one of a few cruise lines where we feel truly pampered! Read Less
Sail Date April 2016
Very disappointed in this cruise. The ship is wonderful, the crew was very effective - if not the best I have ever seen, but I was very disappointed in being turned away from Bemuda due to a "norovirus" outbreak. No ... Read More
Very disappointed in this cruise. The ship is wonderful, the crew was very effective - if not the best I have ever seen, but I was very disappointed in being turned away from Bemuda due to a "norovirus" outbreak. No compensation was ever offered for the extra time at sea, even upon request. It turns out that 70 passengers and 10 crew were sick....but does that mean they had norovirus, or were just seasick or had weak systems? (Age may be a factor here). At any rate, this issue caused us to negotiate the ship carefully due to the cleaning slime that was swabbed everywhere; tables, doorknobs, walls, rails, etc. The food, or course, had to be well cooked - which put a new twist on fine dining. Also disappointed in the array of clothing worn by gentlemen to the dining room - crocs, zip-off pants, shoddy shirts; I think the return to the "jacket required" rule would solve the issue. In spite of this preventable disaster, we enjoyed the entertainment, but will likely return to other cruise lines with a younger demographic in the future. In spite of the bad experiences as noted, the ship is very nice. There are some amenities missing, it seems to be built for a crowd that goes to bed a 10 pm. The Horizons lounge did have dancing every night, and was well attended - probably 50 people each night. The shows were excellent, and the "house" entertainers were very good. NCL trains them well at their boot camp for the whole NCL group, including Oceania. The fitness facility was the smallest I have seen on a cruise ship, and the most crowded. I think they need to re-think the use of the facility and make it bigger. Sometimes it seemed more like a physio clinic than a gym, but it was well used. Embarkation and disembarkation were very efficient, which is probably typical for a small ship. To summarize, Beautiful ship, awesome crew, great entertainment, but a really bad experience with a very elderly crowd and a virus. This will likely be my first and last cruise on Oceania, so: My advice - save your money and go to an all-inclusive. Read Less
Sail Date November 2015
My husband and I have sailed many times with Windstar, Seabourn, Azamara, Cunard, Celebrity, and Holland America. This was the worst cruise we have ever experienced. From the moment of embarkation, seemingly simple requests were met with ... Read More
My husband and I have sailed many times with Windstar, Seabourn, Azamara, Cunard, Celebrity, and Holland America. This was the worst cruise we have ever experienced. From the moment of embarkation, seemingly simple requests were met with indignation by the staff (a request for a map of the ship, the ship's itinerary, a printout of a boarding pass, etc.). This was a bad sign for us as we had paid extra to sail concierge class which was to place us in a higher category of service. Then, up in the buffet, by the numbers, there were supposed to be more service crew. No one was ever available to help take food to the table and there were no trays, find a table, help elderly passengers avoid falls, etc. The management seemed to take a hard line *against* the passengers and *prevent* the crew from fulfilling simple requests made by the passengers. Then, when norovirus broke out on the ship (it seems that it has been a problem on this ship for a long time), the crew were deployed to wipe down every surface of the ship at every moment. This meant that at mealtimes, the crew made the surfaces slippery where passengers needed to walk. More than one passenger was injured as a result of this. Because of the outbreak, we were prevented from docking in one of the ports. Fine. The laundry rooms were shut down and made unavailable for passenger use. Fine. The internet was not satisfactory. Fine. But then, after all of these things, the bursar would intervene to prevent a crew member from printing my boarding pass, I was astounded. Other things: the cabin was not clean. Dust was visable and had to be pointed out to steward. Even when dust was pointed out in one place, it did not cause the steward from looking elsewhere in the cabin for dust. Although we were concierge class, our minibar was never filled. Food was mediocre and unremarkable. Service was spotty. No trays at the buffet and no help either. All-in-all, this cruise was a HUGE disappointment. We will not sail again with Oceania again. Read Less
Sail Date November 2015
Having cruised many lines previously but not Oceania, we eagerly looked forward to our first, which was the transatlantic cruise from Barcelona to Miami. While it was probably the worst cruise I've ever been on, I will endeavor to ... Read More
Having cruised many lines previously but not Oceania, we eagerly looked forward to our first, which was the transatlantic cruise from Barcelona to Miami. While it was probably the worst cruise I've ever been on, I will endeavor to state the facts fairly. Due to the outbreak of Norovirus and the dismal way it was handled by Oceania, I do have to admit writing a positive review has its challenges. Embarkation went smoothly with no glitches. We got on the ship quickly and waited in one of the bars. There was very little direction from the staff and no beverages but as experienced cruisers, we were fine with just chilling out with some other guests until getting to our room. Cabin: Found it to be nicely appointed with lovely furnishings and the most comfortable beds/bedding. The bathroom is spacious and of course, the bathtub was a big attraction for me. Dining Room: We mainly enjoy having our meals in the main dining room as opposed to the more laid back venues and only ate in the Terrace once....due to the Norovirus outbreak on the ship, I was very hesitant to do the buffet again. We found the breakfast service to be very very slow. Many days it took 15 to 20 minutes after being seated to get a cup of coffee. I solved that by ordering a pot of coffee in my cabin each morning. As for the evening meal, all in all, I would say the food was very good, perhaps a bit bland and most of the time lukewarm. I did find that whenever a deviation from the menu was requested, it seemed to be a huge event for our waiter. For instance, one evening, I asked for mashed potatoes rather than rice. Since mashed potatoes are always on the menu, didn't think that would be such a challenge. As far as the special restaurants, we just loved Red Ginger. A++++ with delicious food, presentation and excellent service. I did not enjoy Toscana's but think I neglected to order well. Activities: Due to the outbreak of Norovirus, we didn't do many of the activities. We had planned on Bridge but nixed the idea of handling playing cards. One day, I took the art class but since my fish painting was so dismal, I decided my artistic abilities left a lot to be desired. Most of the time, we were happy to just chill out by the pool and catch up on our books. Gym: Nicely furnished and never seemed crowded. It horrified me to see people coming and going with little attention to disinfecting. In particular, the lack of staff in the gym to enforce sanitation seemed ridiculous. There should have been someone assigned to the gym to maintain sanitary conditions. I went everday and was fastidious about wiping the equipment before and after use. Wish I could say the same for some of the other guests. Next to the gym is a separate room that is a pleasant place to practice yoga or pilates. Entertainment: We enjoyed some of the evening presentations but most of the time missed them because the service in the dining room was so slow. I'm not sure what goes on with Oceania as far as staffing but it sure didn't work well on this cruise. Perhaps they were also sick or derailed to other shipboard tasks. Did not seem like a well-oiled machine. Excursions: We generally don't do the cruise line excursions...prefer to book our own. Due to the fact that we were denied entry to Bermuda because of the Norovirus issue, the one excursion I had planned on was a moot point. Service: Dismal! I nearly always felt that the crew just wished they didn't have to deal with the guests. Perhaps they were exhausted. I did not see the cheerful happy attitude that I've seen on other ships except for a few people. Never once at the pool was I offered a drink. Disembarkation: Could you even call it that? There was no organization...lines and lines of people pushing and displaying poor etiquette. When we got off the elevator to disembark, there were people everywhere and one didn't know where to go. Added to that was no staff present for direction. Then the long long line to get through customs.....not fun. I'd have to say it was the most disorganized, hectic disembarkation. Of course, I've never seen anything like that previously, even on larger ships. Service: Ah, SERVICE! Shame on you Oceania. I purposely waited a week to write this review because I needed to cool down but I'm still shocked at the complete and utter arrogance of management. For instance, after enduring days and days of not having our room stocked/cared for, I finally went to the front desk with a list of 7 items that we needed assistance with. I discussed everything with the girl and she promised to get it resolved and also to bring it to the manager's attention so he could contact me. To this day I'm still waiting. There was no rhyme or reason to how our room was maintained. I consistently had to leave a written note for our room steward to leave the most basic supplies such as shampoo, water, ice, towels, robes. I might expect this on a no frills cut rate cruise but we all know Oceania is not cheap. Summary: Oceania had been highly recommended by our travel agent as well as our friends. What happened on this ship and how it was handled by management is inexcusable. I lay this issue squarely on management from the Ship Captain to Hotel Captain (neither of which did I ever see.) Plus, the cruise director wasn't much better. I do hope Oceania can learn some lessons about how to handle Norovirus because as of this writing, it is still present on the Riviera. If they had stepped up to the plate and been more active with addressing it from the beginning, perhaps this wouldn't have been the cruise from Hell for so many. The dripping gels got to be annoying. Fortunate for us, we did not catch the virus but still, the shortcomings of management really impacted enjoyment of the cruise. I feel like they buried their head in the sand and just marked the hours until the passengers got off the ship. We will NOT cruise Oceania again. Read Less
Sail Date November 2015
Riviera Ratings
Category Editor Member
Cabins 5.0 4.5
Dining 5.0 4.4
Entertainment 3.5 3.2
Public Rooms 4.5 4.6
Fitness Recreation 4.0 4.0
Family 2.0 4.0
Shore Excursion 4.5 3.2
Enrichment 4.0 3.5
Service 4.5 4.4
Value For Money 4.0 3.8

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