We thought we should try another line as we had only done many cruises on Crystal. Positives- our cabin was very nice, our steward was great, and room service was good, tea was nice. Unfortunately the tiny table on our veranda was so small that we had to eat with our plates on our lap. Negatives- terrible service regarding drinks at dinner ( we had the premiere package), terrible food in main ...
Sixth Oceania cruise, just wanted a short escape before Christmas. We didn't care about the ports, we just wanted to relax and enjoy the ship. We were not expecting the worst service ever received on an Oceania cruise, and actually some of the poorest service I've ever experienced on any of my past 25 or so previous cruises My guess is that between having management raided by Viking Ocean ...
Chose cruise for convenient location.
Stateroom had not been cleaned properly. Attendant was poor.
Worst service ever( taken 92 cruises). No respect for passengers, staff don't care. Even Hotel Manager couldn't get cooperation!!! He had invited us to dinner as an apology but we never received the invitation!!
Only one show in the evening so it was Special Dining or Show but not ...
We have cruised on this ship several times pre the NCL takeover and without doubt NCL have damaged Riviera's reputation perhaps forever.
Staff numbers have been cut and service levels can be poor as staff struggle to cope.
Reductions of recipe ingredient costs and along with it quality has had a damming effect on food standards...meat even the bread is simply on occasion not what you would ...
Our third Oceania Suite and one Vista Suite.
January 2018: two limp, mostly dead fronds on an Areca Palm in living room. Couch in tv room? Prepare to hit the floor. See above.
Linens and bed: great!!!!
Pool, fine; fitness, fine;
La Reserve x 3 nights=perfect!!! So worth it. Polo=common. Jacques and Toscana=can be good...not always.
Dining room lunch (rainy days) was a very ...
This was my 4th or 5th Oceania cruise, over the past 7-8 years. On the whole, experience has shown that the smaller ships (Nautica, Regatta) are distinctly better than the larger ones (Marina, Riviera). Still, this most recent experience was distinctly inferior to any prior Oceania cruise, regardless of size of ship. Cabin and butler service were quite good, but the overall quality of the food, ...
The change in management of the cruise line could not be more evident. This was our second time on Riviera in a penthouse suite. We did not expect there to be a difference in the experience as we were completely happy the last time(2014). I don't know where to start!!! ,so I will start with the food. The food was very good all around. The four speciality restaurants, excellent. The grand dining ...
This reviewer and his wife are seasoned cruisers. This was our first time with Oceania. We are in our early 60's.
The Staff was incredible, faced with potentially overwhelming demands on the staff's times as the entire ship was treated for norovirus.
We did not get to do the enrichment activities we had booked (culinary experiences) due to the norovirus issue. We were refunded our monies for ...
Boarding in Miami was long and tedious because the ship arrived from Barcelona with a Norwalk outbreak and cleaning/disinfecting/sanitizing took a long time. After leaving Miami there were multiple outbreaks of Gastro-Intestinal everyday with quarantines, etc. so the cruise (18 days of it!) was constant sanitizing, disinfecting, etc. of everything. Everytime you sat down at a table it was awash ...
Last year my wife and I experienced a fine 10 day cruise with another couple. We appreciated the service and especially enjoyed our meals. Accordingly, we returned to the same ship and expected another excellent cruise. MISTAKE ! It seems the Cruise Line was purchased by Norwegian and everything has now changed. Our impressions were that the "bean counters" have taken over and cost savings ...